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So this is my first thread. I did search for an answer, but couldn't find a similar issue/solution, so any help would be very much appreciated (even if it is to point me to a thread I missed). Here is my problem:
My wife and I both have Evos. We have had my wife's Evo for about 1 yr and it is and has always worked great. We got my Evo about 4 months ago and it worked fine.
On July 11, my Evo stopped being able to connect to either phone or network service (other than randomly about 5 mins every 2-3 hours) when I am at home. It still works everywhere else. My Evo showed 3-5 bars, but when I, for example, tried to make a call, the bars would drop to 0 and then go back up and I'd get a message that the phone couldn't connect.
I took the EVO into the local Sprint service center twice, left it for several hours so that they could run a full diagnostic, and was told it was fine. It does work fine other than about the 1 mile around my house. For instance, when I leave for work in the mornings, I cannot place a call or get network service at my house or as a start driving away. Once I get about 1 mile from the house, the 3G light comes on, I get phone service, and any backed up emails and or VMs show up. Again, my wife's is still working fine at our house.
I called Sprint and was told they were replacing two towers in our area. I waiting until August 4 when the tower replacement was officially complete - still no service on my Evo - wife's just fine this entire time.
Sprint customer service then told me it must be my phone and sent a replacement. Once I got the replacement, I called in on my wife's Evo from my kitchen table to activate the replacement. No luck - same problem as my "old" Evo. No network or phone service. After an hour of the technician trying to diagnose/fix the issue, they said it must be the phone and they would send me another replacement.
Before I mess with another hour on the phone with customer service trying to get the new replacement to work, I thought I'd check in to see if anyone here had any ideas. Bottom line - my phone had no problems connecting to the network until 7/11, it still works everywhere except my house and ~1mile radius around my house (middle of Dallas), and my wife's Evo has no issues at our house or anywhere.
HELP!!!! This is so frustrating.
Thanks in advance.
Call sprint customer pretensions and explain the issue. They will be able to take care of the issue with either a new evo 4g or get u another phone. Just so u are aware. It is sprints policy not to replace your phone with another model unless they no longer carry it (which would be a good thing. 3d baby) or the phone as been replaced three times.
Sent from my PC36100 using XDA Premium App
maybe
eavs2009 said:
Call sprint customer pretensions and explain the issue. They will be able to take care of the issue with either a new evo 4g or get u another phone. Just so u are aware. It is sprints policy not to replace your phone with another model unless they no longer carry it (which would be a good thing. 3d baby) or the phone as been replaced three times.
Sent from my PC36100 using XDA Premium App
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Not really anymore ....but
The evo, what has been done to the evolution as far as over the phone like msid change nail change, number change, ,,,,more detail and ur city please. May be able to help with issue
You may have tried this already but I didn't see it mentioned in the OP...
Have you tried updating the PRL and the Profile?
probe
True, also wat firmware and radio? What kinda of phone does the wife have?
We live in Dallas - zip 75229. Wife has an Evo. All of the firmware, PRL, Profile, etc that can be updated have been. Wife's Evo shows same versions of everything.
Dallas has had alot of problems or upgrades to towers in and around some areas but u should be able to connect. Call in and tell them to change maid and nai with ur device powered down and battery out. Then hang up with care. Leave the battery out for one min then power the device up and then do a ##786# this will erase all info on the ( skip all auto updates. Then let it do its thang and she how she goes this is a good step to get it working or just get a airrave
I was stock with CWM (installed some leaked builds) but did 5 factory resets and installed stock GB.
I have read a lot regarding the updates Sprint is making to their network, GPS fixes, and Sprint bloat. I thought most, if not all, of the issues were fixed in GB but I am still having major problems. Last Friday I drove from Tampa to Orlando and back. I was on the interstate the whole time. After 20 min. Telnav lost the GPS signal. I waited 30 min, gave up and shut it off. On the way home, after about 20 min, Google Nav did the same thing but regained it after 30 min. Also, my phone often shows zero bars but will jump to one or two bars after I push send for a text or try to make a call. Even in the Sprint store I had zero bars. They tested the phone and said all is well.
So is it my phone, Sprint, or just an Epic issue? One last thing, the NASCAR app froze my phone for over 25 min. last night. Finally was able to Force stop the app.
Epicnole said:
I was stock with CWM (installed some leaked builds) but did 5 factory resets and installed stock GB.
I have read a lot regarding the updates Sprint is making to their network, GPS fixes, and Sprint bloat. I thought most, if not all, of the issues were fixed in GB but I am still having major problems. Last Friday I drove from Tampa to Orlando and back. I was on the interstate the whole time. After 20 min. Telnav lost the GPS signal. I waited 30 min, gave up and shut it off. On the way home, after about 20 min, Google Nav did the same thing but regained it after 30 min. Also, my phone often shows zero bars but will jump to one or two bars after I push send for a text or try to make a call. Even in the Sprint store I had zero bars. They tested the phone and said all is well.
So is it my phone, Sprint, or just an Epic issue? One last thing, the NASCAR app froze my phone for over 25 min. last night. Finally was able to Force stop the app.
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Bring it into a tech Sprint store and tell them your problems.
They really messed up GPS on ei22
Sent from my SPH-D700 using Tapatalk
nikon120 said:
Bring it into a tech Sprint store and tell them your problems.
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Sprint ran "all the tests they can run" on the phone and they said everything works perfectly.
Do you have a long time with it 'cause if not, there's something called "Customer Satisfaction" =/...
Another thing you can do is to call Sprint Customer Support & tell them all your prob's again, if you are paying your warranty monthly fee they can send you another (or at least a refurbished) Epic 4g.
Hope this helps! =)
Sent from my SPH-D700 using XDA App
Hey, what did you do about your situation?
Could we help anyhow? =/
Sent from my SPH-D700 using XDA App
Epicnole said:
I was stock with CWM (installed some leaked builds) but did 5 factory resets and installed stock GB.
I have read a lot regarding the updates Sprint is making to their network, GPS fixes, and Sprint bloat. I thought most, if not all, of the issues were fixed in GB but I am still having major problems. Last Friday I drove from Tampa to Orlando and back. I was on the interstate the whole time. After 20 min. Telnav lost the GPS signal. I waited 30 min, gave up and shut it off. On the way home, after about 20 min, Google Nav did the same thing but regained it after 30 min. Also, my phone often shows zero bars but will jump to one or two bars after I push send for a text or try to make a call. Even in the Sprint store I had zero bars. They tested the phone and said all is well.
So is it my phone, Sprint, or just an Epic issue? One last thing, the NASCAR app froze my phone for over 25 min. last night. Finally was able to Force stop the app.
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Click to collapse
I found the best way to get GPS to work with EI22 modem is to run a different ROM not the stock gingerbread. Im currently running marcusant's 5.5 rom and loving it having no issues with GPS.
http://forum.xda-developers.com/showthread.php?t=1340055
3ndless said:
Hey, what did you do about your situation?
Could we help anyhow? =/
Sent from my SPH-D700 using XDA App
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I haven't done anything yet. I am tired of going to a sprint store, only to be told the phone is fine. My wife's Replenish and my daughter's Rumor Touch are having similar issues with text messages not sending/receiving and not being notified about missed calls or VM. Sprint says all of our phones are fine. I am the only one in our family that uses GPS and even when they show signal bars, my phone has less or none.
I've rooted the phone in the past but never installed a custom ROM. I installed a leaked version of Froyo, had issues with it, then I factory rest my phone 7 times over a couple of months. I did a factory wipe 3 times before downloading the GB update and installing it from my SD card, I didn't wait for the OTA. Do you think a custom ROM would fix my issues? Kind of waiting for CM7.
I'm just curious to see if anyone else is having the same problem. I have sprint and about an hour ago my connection completely went out. I can still connect to wifi as I am right now. I live slightly southeast of Dallas.. theonly reason I bring it up is because I know that ICS was released today and I'm running cyanogenmod 9 which is ICS. I'm worried that sprint now can somehow tell who is using clean versions of ICS and who is using one like I am. No, nothing is wrong with my account and all bills are paid. I've been multiple places in which I always get a signal so I'm thinking maybe someone else may be having a similar problem.
ICS was released today? show some proof, cause it hasnt been released.
i would say billing issues, but you seem to have that covered. probally just a local issue with a tower in your area or something.
I do not see where ics was released today
Sent from my SPH-D710 using xda app-developers app
blackhorses777 said:
ICS was released today? show some proof, cause it hasnt been released.
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Ya... What he said...
deadlydingo77 said:
I'm just curious to see if anyone else is having the same problem. I have sprint and about an hour ago my connection completely went out. I can still connect to wifi as I am right now. I live slightly southeast of Dallas.. theonly reason I bring it up is because I know that ICS was released today and I'm running cyanogenmod 9 which is ICS. I'm worried that sprint now can somehow tell who is using clean versions of ICS and who is using one like I am. No, nothing is wrong with my account and all bills are paid. I've been multiple places in which I always get a signal so I'm thinking maybe someone else may be having a similar problem.
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Well first off... ICS for our S2'S (ET4G) has not been released. But if you have a link saying otherwise....
Now, a couple of things to look at first...
1. Do you have any friends or neighbors on Sprint??? If their service is messed up to... Its Sprint, give them a call. If their service is fine... Its your phone. If its your phone... Move on...
2. Your rooted and romed... Have you flashed or Odin anything before this happened???
3. You may need to update your profile with Sprint... But I think you need to be on a TW based rom to do that...
And just so you know, Sprint can't tell what rom your running over the air. WoW!!! Can you imagine... Talk about Big Brother!!!
Let us know if any of this helps out.
Sent From My Galaxy10. 1 Class Starship...
It happens somewhat regularly lately especially on some of the ics modems. Try a different modem. Fe22 seems to be working well for me the past few days
SouthPhilly said:
Ya... What he said...
And just so you know, Sprint can't tell what rom your running over the air. WoW!!! Can you imagine... Talk about Big Brother!!!
Sent From My Galaxy10. 1 Class Starship...
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Sprint can see everything in your about phone section under settings over the air. I've had them tell me what rom I'm running and suggest trying a different rom when I was having data issues on my Evo 4g. They said the info is pushed to them when you refresh a data connection or update your profile. They don't just randomly look at it tho, only when you call tech support for issues does this come up on their end, and they don't give a rats ass if you're rooted and rom'd I've had many a conversation with the phone employees about which roms are cool, what's new and etc. Most of the guys I've talked to are members of xda or other android forums. The only time sprint really cares if you root and rom is if you obviously fubared your phone doing something with flashing and try to get it replaced and even then they only care when its blatantly obvious you screwed up and then try to weasel your way into a free replacement. If you're honest with them they usually just do a warranty replacement and charge you $35 or send you to assurion if you have it. I had one tech tell me how to hard brick my phone so he could swap it and no one could see it had been rooted =-O talk about an odd conversation.
We are legion, for we are many.
I noticed that you are in Dallas. I too am in Dallas and for the last several weeks service has been spotty at best. I am running stock gingerbread now but have had almost all variations of ICS with different modems. The service just sucks in Dallas right now. I have called more than once and both times I was told that we are experiencing upgrades to all of the towers in the DFW area. My 3G and 4G suck donkey balls right now.
I would say it might be a tower upgrade. I had this issue last week and after a few phone calls I found out they were upgrading a tower near my location and had to take it down. I would call Sprint and see what they say.
ace0603 said:
I would say it might be a tower upgrade. I had this issue last week and after a few phone calls I found out they were upgrading a tower near my location and had to take it down. I would call Sprint and see what they say.
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what he said....
Hello guys. I have some major issues with my S3. In general it has very weak reception compared to my S1. I've had two providers KPN HI and Tele 2, the latter uses t-mobile's network. With both providers and several different sim cards I encounter the same problems. Not only is reception in general weaker than my S1, it also drops calls very frequently. Mind you, I live in central Amsterdam, where I've never had reception problems with any provider at all. Sometimes when signal drops it comes back after 10 to 20 seconds. Sometimes it's completely gone and I have to reboot the phone to get service again. On average, I have to reboot the phone 6 to 8 times a day. The phone is on stock rom, latest firmware.
My s3 has been to samsung repair two times. The first time they checked for software issues. After a week they told me they couldn't find anything wrong, but they updated to the latest firmware. The problems were still there. They then took my phone for 3 weeks. When I got it back they couldn't say if they found the problem, but the phone went through general inspection (?) so it should be fine. Wrong. Literally one hour after having back my phone I tried calling someone. I was standing outside, had 4 bars of reception, but got dropped out of the conversation after 3 seconds. The no service symbol was showing. I rebooted and tried to call again. This time it worked. After an hour I checked my phone and surely, the no service symbol was showing again.
I'm getting very tired of this. I have a 550 euro phone that doesn't make me do phone calls 2 out of 3 times. People calling me have complained that they get voicemail instantly. I called Samsung and they told me they couldn't do anything but take the phone in for repair again. The shop where I purchased the phone says the same thing. I have no choice but to send it to repair, which means that I will lose my phone for at least 3 weeks again.
If someone can offer me advice, please, I would appreciate it very much. I wish I didn't gave away my s1...
Edit: Should've posted this in the general s3 sub.
Ask them for expedited repair and shipping, Samsung does a pretty good job and helping out when you're nice and friendly with them.
Let them know the situation, tell them you don't want to cause any problems, but that this is the third time you've sent the phone, if they can kindly either do a more thorough review of the phone and figure out what's wrong with it and fix it or give you a different new/refurbished phone. Or something.
I am getting tired of this GPS issue in note 3, i open maps in my Note 1 , all it takes it 3 to 4 seconds to get a lock.
In my note 3 , it takes 10 to 20 minutes to get a lock, seriously this is getting annoying, i have tried many custom roms, went back to full stock, download GPS status and toolbox, nothing seems to work.
I even went and exchanged my note 3 yesterday , even the new one(obviously refurbished) is having the same DAMN issue, it does not want to lock.
What the heck, so many note 3 are suffering from this issue? , anyone else have this problem?
i know ATT version got some update to fix this issue, is there any such fix for us?, can the ATT fix be reverse engineered for T-Mobile?
Anyone who faced this issue were able to solve this? care to help me out
Next thing is i am just going to use to JUMP upgrade, get a G3 or Nexus 6.
I usually get lock in a few seconds. When I don't, I kill any GPS apps. Then load GPS Status. Hit menu, then clear AGPS, then update AGPS. I get a fix in a few seconds after that. Then all is well for a while. There's obviously something getting confused in the software, but that seems to straighten it out.
I just tried your suggestion, stuck at 1/18 satellite for almost 10 min now.
I was on tapatalk before, so didn't see your location. Being in India on a Tmobile version Note 3, I wonder if that's part of the issue? The AGPS stuff is probably set up to default to North America until it gets enough data from the satellites to contradict that. I remember seeing some replacement config files for older devices that were different depending on your location. I can't be more specific as this was a couple years ago... Might be worth looking into. Sorry I can't help more.
I had that issue...GPS did not lock at all. I took it to TMobile a few times...finally sent it in under warranty exchange. Was not too happy about getting a re-manufactured phone, but my GPS locks in 3-4 seconds
(o\_!_/o)
I am not in india now, in Charlotte NC so you can count that one out.
Are we supposed to get lock when we are inside the house ?... my note 1 gets the lock but note 3 is never able to get the lock while i am inside.. This replacement phone feels like it works when i am outside though..
depakjan said:
I am not in india now, in Charlotte NC so you can count that one out.
Are we supposed to get lock when we are inside the house ?... my note 1 gets the lock but note 3 is never able to get the lock while i am inside.. This replacement phone feels like it works when i am outside though..
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Depending on the house, you may get some signal through the windows, roof if you're top floor, thin wall without aluminium siding, but it's never a sure thing and most of the time, no you shouldn't expect it. Why would you want to, is your house moving? anyhow phone can get approximate location from network, as a matter of fact I think law about 911 call location allows the phones without GPS to use cell signal triangulation to send aproximate location of the caller to authorities. Even on a wifi calling the phone should have approximate location of the wifi router, so even without GPS the phone knows approximately where it is, unless you're totally out of range of any signal.