So I just checked my account and found out I am signed up for jump protection. When I bought my note 3 she asked me if I wanted to sign up and I specifically said no. I bought my phone outright full price. If I hadn't checked today I would have been paying for it. I'm going to call the store later today or tomorrow. What should I say and demand
Sent from my SM-N900T using XDA Premium 4 mobile app
circuit.007 said:
So I just checked my account and found out I am signed up for jump protection. When I bought my note 3 she asked me if I wanted to sign up and I specifically said no. I bought my phone outright full price. If I hadn't checked today I would have been paying for it. I'm going to call the store later today or tomorrow. What should I say and demand
Sent from my SM-N900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
It could have been a mistake. Its probably a check box when you sign up. IMO, tell them to take it off and ensure you aren't charged for it on your bill. If you have payed for it at any point, get a credit. These are high school grads here usually with their first job that has actual responsibility. I don't keep my expectations too high.
circuit.007 said:
So I just checked my account and found out I am signed up for jump protection. When I bought my note 3 she asked me if I wanted to sign up and I specifically said no. I bought my phone outright full price. If I hadn't checked today I would have been paying for it. I'm going to call the store later today or tomorrow. What should I say and demand
Sent from my SM-N900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
My salesperson explain to me that for the protection of the phone and peace of mind. Insurance to be exact...but he also told me that you can cancel it anytime online...
Yes I can cancel it online but why was it on there. She repeatedly tried to tell me to get it and I said no. So I don't know if it was a mistake or if it was on purpose. Should I demand anything or just get it off and not make big deal.
Sent from my SM-N900T using XDA Premium 4 mobile app
Just get it off. If you're really that butt hurt complain to the manager. The manager might be shady and tell their employees to do it.
Sent from my SM900T.
They did the same to me. .. Just got the text that I had it and I told them no. ...I put half down and over the next 4 months I'll pay it off. ..I mean this is the best phone and the note 4 won't be out for a year from now so I don't need the jump either. ..
Sent from my SM-N900T using XDA Premium 4 mobile app
My sale man said that the system automatically add Jump to new phone purchase and the first month is free, if I don't want it then I can cancel anytime within 30 days.
circuit.007 said:
Yes I can cancel it online but why was it on there. She repeatedly tried to tell me to get it and I said no. So I don't know if it was a mistake or if it was on purpose. Should I demand anything or just get it off and not make big deal.
Sent from my SM-N900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
It happens to me too. I just asked the sales rep what does the jump thing means and what does it do, alas! Already added on my account, but when I went back to the store to replace the phone I told them about the jump added on my account and I do t want it they took it off my account right away no questions asked. Jump is not mandatory ots just added benefits if there is to those people whose buying their phone on monthly basis payment. Hope this helps.
Sent from my SM-N900T using XDA Premium 4 mobile app
Its no Mistake, T-mobile reps get Commission pay for signing people up for Jump, I went through this same, I specifically told the Girl, i DO NOT want the Jump, then she made a comment " well its required with the note 3 when buying " so i told, thats BS (in a funny manner ) and told, i know how this works, i worked for a phone company then she laughed. If the rep get u signed up for Jump its an additional bonus they recives when they get the commission check. So if you do not want the Jump, REFUSE it, they even demand it, its required for Note 3. dont fall for that BS.
hope this helps
FYI, i did signed up for the Jump after 10 days, because i later found out that, note 3 have lot of faulty issues, including freezes, crashes and touch issues, since spending $700 bucks and being a phone fanatic who changes phone every 3 month, this move seems like a good idea,
PSA and Fyi, if you have insurance on the device without jump, it's $11.99/mo
If you have jump, which includes insurance, it's $10/mo
I almost never opt for insurance on anything, but I think it's usually a good deal (temporarily, at least) to have it on a $700 phone.
The reps make very little on jump incentives. It's more about quotas and there's ridiculous pressure to be above 80ish percent (e.g. they can be written up for having a low %)
That's not our problem though. However, I'd recommend getting it, and cancel if you don't want it a asap. Keep in mind, phone payments don't start for 2 months.
Either way, the main acct holder will always receive a text if it's added, so keep an eye on that if a rep is shady.
Sent from my SM-N900T using Tapatalk 4
circuit.007 said:
Yes I can cancel it online but why was it on there. She repeatedly tried to tell me to get it and I said no. So I don't know if it was a mistake or if it was on purpose. Should I demand anything or just get it off and not make big deal.
Sent from my SM-N900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
What are you gonna demand? It was a mistake, and if it wasn't, worse things happen in the world. Absolutely hated customers like you when I worked in this field long ago.
decalex said:
PSA and Fyi, if you have insurance on the device without jump, it's $11.99/mo
If you have jump, which includes insurance, it's $10/mo
I almost never opt for insurance on anything, but I think it's usually a good deal (temporarily, at least) to have it on a $700 phone.
Click to expand...
Click to collapse
This. Jump is a great deal IMO, insurance for $1.99 LESS per month even if you don't want to use the upgrade option.
Either way OP, if you don't want it just call and have them take it off or go online & remove it yourself. Don't "demand" anything, you're not suffering any ill effects because you accidentally got signed up for Jump. Don't be that guy who storms into the store demanding recompense for a simple mistake.
circuit.007 said:
So I just checked my account and found out I am signed up for jump protection. When I bought my note 3 she asked me if I wanted to sign up and I specifically said no. I bought my phone outright full price. If I hadn't checked today I would have been paying for it. I'm going to call the store later today or tomorrow. What should I say and demand
Sent from my SM-N900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Oh yeah those reps will rip you off. Ever since they did that to me, I do all my changes online and print them just in case.
Sent from my SGH-M919 using XDA Premium 4 mobile app
johnomaz said:
It could have been a mistake. Its probably a check box when you sign up. IMO, tell them to take it off and ensure you aren't charged for it on your bill. If you have payed for it at any point, get a credit. These are high school grads here usually with their first job that has actual responsibility. I don't keep my expectations too high.
Click to expand...
Click to collapse
These kind of comments should be kept to your self. Most of the people that work for T-Mobile are not just high school grads. I have a 4 year college degree in Law Enforcement and am unable to find a job right now. I also work as a T-Mo RSA in a Corp store. Yes it is a check box and also you have to get 90% of all customer you help to get jump or you get fired after 3 months. So keep your crap ass comments to your self. No one wants to hear it here.
@rbiter said:
Just get it off. If you're really that butt hurt complain to the manager. The manager might be shady and tell their employees to do it.
Sent from my SM900T.
Click to expand...
Click to collapse
Yup the I work in a T-Mo Corp Store as a RSA. Because of how much my manger is pushed to get jump on accounts. We have to get 90% of all the customers that buy phones to get jump or we lose our jobs after 3 months if we are under 90%. Some mangers will tell reps to put it on for a month and the manger will credit it after month is over. The system still sees it has a add and the rep is safe. This is how bad T-Mobile is now when it comes to stuff.
I also work for T-Mo and he's right, our goal is 90% of any phones sold, but only for customers doing an EIP (payment plan). JUMP is $10/month and along with insurance bundled in (lost, stolen, physical, liquid damage) it also allows you to trade in the phone after six months, wiping away anything you still own on it, and making a new down payment on a different phone. You can do that twice per year after the first six months. If you plan on keeping your phone and paying it off, standard insurance without the JUMP will cost you $8/month. Just FYI Shady sales people are in many industries, so please don't assume every cell phone sales person is out to get you. If you leave the store not understanding everything you have signed, you don't have anyone to blame but yourself. At my store you have to sign a form that says you are enrolling in JUMP, not sure if every store has those though. That being said I do highly recommend insurance for this $800 phone. If something happens to it, $175 deductible is way better/cheaper than repairing costs or re-buying the device.
circuit.007 said:
So I just checked my account and found out I am signed up for jump protection. When I bought my note 3 she asked me if I wanted to sign up and I specifically said no. I bought my phone outright full price. If I hadn't checked today I would have been paying for it. I'm going to call the store later today or tomorrow. What should I say and demand
Sent from my SM-N900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
You should go to the store and complain to the manager. When I bought my Samsung Galaxy S4 phone at full price, I specifically told the sales rep "I don't want insurance". The next day I get a text saying that my contract changes have been made. When I checked my account, it showed insurance. This pissed me off that they try to slip in insurance or other option just to get commission out of you. Next time before I leave the store, I will have them write out with a pen on the receipt "no insurance or other paid options or changes to the contract" and then have them sign their name and date it.
Could someone tell me where it would state "Jump" on the bill? I've been looking my bill over and I can't seem to find my insurance coverage or jump.
decalex said:
PSA and Fyi, if you have insurance on the device without jump, it's $11.99/mo
Sent from my SM-N900T using Tapatalk 4
Click to expand...
Click to collapse
Dude its 8$ for premium which covers everything pretty much jump adds 2$. We're you getting 12$ from.
Sent from my SM-N900T using xda app-developers app
decalex said:
PSA and Fyi, if you have insurance on the device without jump, it's $11.99/mo
If you have jump, which includes insurance, it's $10/mo
I almost never opt for insurance on anything, but I think it's usually a good deal (temporarily, at least) to have it on a $700 phone.
The reps make very little on jump incentives. It's more about quotas and there's ridiculous pressure to be above 80ish percent (e.g. they can be written up for having a low %)
That's not our problem though. However, I'd recommend getting it, and cancel if you don't want it a asap. Keep in mind, phone payments don't start for 2 months.
Either way, the main acct holder will always receive a text if it's added, so keep an eye on that if a rep is shady.
Sent from my SM-N900T using Tapatalk 4
Click to expand...
Click to collapse
Thats what I dont understand. Does the 6 months start from that time, or the time I got my phone?
---------- Post added at 09:02 AM ---------- Previous post was at 08:57 AM ----------
arctic84 said:
Could someone tell me where it would state "Jump" on the bill? I've been looking my bill over and I can't seem to find my insurance coverage or jump.
Click to expand...
Click to collapse
Log into my Tmobile online, then click on plans. You should see this.
{
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The 6 months starts from when you add jump. After that 6 months you can do it twice a year with no wait beyond that initial 6 months as long as you don't remove jump
Sent from my SM-N900T using Tapatalk
Related
I bought a new phone for my girlfriend on 01/21/12. (via telephone order)
-- and I transferred her number from Verizon.
I was told my plan will switch to a family plan effective on the day the phone is activated. I was even told exactly how much my next bill will be if the phone is activated on the day I receive it (estimated delivery date).
The phone was delivered on 01/23/12.
After activating it and calling them; they told me they were unable to transfer the number and that I'd have to call Verizon.
Well.. it was not until 01/29/12 that they finally transferred the number (after spending hours on the phone with Verizon/ Sprint)..
At one point (01/27/12) Sprint transferred me to a rep. in the specific department that deals with these things directly// whom told me there was no issues on their end and that it had to be something with Verizon. Frustrated, I had her wait on hold as I called Verizon, was transferred to Verizon's same department, and eventually made it a conference call between the three of us.
Anyways, I was checking out my new bill today and through the gigantic mess they throw at you in the monthly statement.. I figured out that they instead switched my plan for the entire month of January- therefore:
I was refunded the entire cost of my old plan for January.
I was billed for the new plan for the entire month of January.
Therefore, my bill was $30 more than it was supposed to be.
Just a reminder- make sure you look through all of your bills and do the math yourself!
AT&T tried to pull the same kind of thing with me last year when I switched over to Sprint.
Also-- I can confirm that Sprint has changed their discounts and they now only apply to the first line on your plan.
I asked a rep. about this and he replied "No, it is applied to the entire plan." but then said that each additional line is added in after (basically trying to confuse me with words).
least you got your money back
thats proration for you buddy. causes messy bills!
Success100 said:
thats proration for you buddy. causes messy bills!
Click to expand...
Click to collapse
What he described is not pro-ration. It is reversing and backdating.
new billing sucks. my bill jumped like 30 bucks =( and thats with 20% discount
Shoulon said:
new billing sucks. my bill jumped like 30 bucks =( and thats with 20% discount
Click to expand...
Click to collapse
yea because I work for sprint and deal with this billing issue DAILY, ill be happy to do the math for you since your so glad to exaggerate the billing change
129.99X.2 =25.998, fair assessment 26 bucks
new setup
110X.2 = 22. bucks, so lets pull that 400% exaggeration out of your statement please, no ones bill is impacted more that 6 bucks do the math, thanks!
mkzbdroid said:
yea because I work for sprint and deal with this billing issue DAILY, ill be happy to do the math for you since your so glad to exaggerate the billing change
129.99X.2 =25.998, fair assessment 26 bucks
new setup
110X.2 = 22. bucks, so lets pull that 400% exaggeration out of your statement please, no ones bill is impacted more that 6 bucks do the math, thanks!
Click to expand...
Click to collapse
That's what sprint told me too. My bill is only going up 4 dollars a month....sure that seems OK. Would they mind if the amount I paid went down by "only 4 dollars"? I have a feeling they would. F them.
Sent from my SPH-D710 using xda premium
I agree it sucks, but would you rather have sprint go out of business and be forced to choose from att and Verizon, me personally I would rather pay 4 bucks more and get network improvements and unlimited data
Sent from my SPH-D710 using Tapatalk
mkzbdroid said:
I agree it sucks, but would you rather have sprint go out of business and be forced to choose from att and Verizon, me personally I would rather pay 4 bucks more and get network improvements and unlimited data
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
I would rather pay what I agreed to pay and get what I was promised when I signed a contract. I am very close to going back to a dumb phone/iPod touch combo.
Sent from my SPH-D710 using Tapatalk
mkzbdroid said:
yea because I work for sprint and deal with this billing issue DAILY, ill be happy to do the math for you since your so glad to exaggerate the billing change
129.99X.2 =25.998, fair assessment 26 bucks
new setup
110X.2 = 22. bucks, so lets pull that 400% exaggeration out of your statement please, no ones bill is impacted more that 6 bucks do the math, thanks!
Click to expand...
Click to collapse
oh i'm so sorry you didn't catch how I said "yeah the new billing sucks. my bill went up like.. what was that word? LIKE 30 bucks. I'm free to exaggerate to any extent i care too. i never said it was fact or even false. I believe understanding comes before solving thank you. Don't take your frustration of hundreds of people annoying you with billing changes on me.
kingsway8605 said:
I would rather pay what I agreed to pay and get what I was promised when I signed a contract. I am very close to going back to a dumb phone/iPod touch combo.
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
whoa! that was a stipulation of your contract!? then you, my friend, are 100% free and clear to leave sprint with NO Early Termination Fees, as Sprint has violated one of your mutual agreements.
stretchwookie said:
whoa! that was a stipulation of your contract!? then you, my friend, are 100% free and clear to leave sprint with NO Early Termination Fees, as Sprint has violated one of your mutual agreements.
Click to expand...
Click to collapse
Yep. I had 3 lines and a 27 percent discount. My bill was going yo jump by 5 bucks or so. They let me out of the contracts on two lines and waived the ETFs on those two lines. Even offered me 100 bucks when I called inquiring about cancelling the remaining line for my speed issues placing my town. I am beyond happy with Sprint for this. It took one phone call...I got a nice person in Acct Services who knew the policy and procedure. It was all smooth and painless and now my mom and brothers lines are on T-Mobile and I go back to an ultra cheap single plan.
Sent from my SPH-D710 using Tapatalk
Yamuu said:
I bought a new phone for my girlfriend on 01/21/12. (via telephone order)
-- and I transferred her number from Verizon.
I was told my plan will switch to a family plan effective on the day the phone is activated. I was even told exactly how much my next bill will be if the phone is activated on the day I receive it (estimated delivery date).
The phone was delivered on 01/23/12.
After activating it and calling them; they told me they were unable to transfer the number and that I'd have to call Verizon.
Well.. it was not until 01/29/12 that they finally transferred the number (after spending hours on the phone with Verizon/ Sprint)..
At one point (01/27/12) Sprint transferred me to a rep. in the specific department that deals with these things directly// whom told me there was no issues on their end and that it had to be something with Verizon. Frustrated, I had her wait on hold as I called Verizon, was transferred to Verizon's same department, and eventually made it a conference call between the three of us.
Anyways, I was checking out my new bill today and through the gigantic mess they throw at you in the monthly statement.. I figured out that they instead switched my plan for the entire month of January- therefore:
I was refunded the entire cost of my old plan for January.
I was billed for the new plan for the entire month of January.
Therefore, my bill was $30 more than it was supposed to be.
Just a reminder- make sure you look through all of your bills and do the math yourself!
AT&T tried to pull the same kind of thing with me last year when I switched over to Sprint.
Also-- I can confirm that Sprint has changed their discounts and they now only apply to the first line on your plan.
I asked a rep. about this and he replied "No, it is applied to the entire plan." but then said that each additional line is added in after (basically trying to confuse me with words).
Click to expand...
Click to collapse
Yea.. if you make any type of change like a price plan change, cancel/restore lines, suspensions, anything mid cycle it will automatically cause pro ration or partial charges and credits on your bill. Which to be expected, the bill will be higher.. also your charged a month in advance.. its confusing but when you do the math if done correctly you will understand.. and the discount is only on the original monthly service cost for The plan alone.. not any extra added on like insurance or extra lines.. only the price of your plan
Sent from my E4GT
I agree buddy. F*** sprint!!! They are really starting to nickle and dime the **** out of us. It seems like each month now sprint is trying to add a few bux here and a few there for some stupid excuse. They may be unlimited at the moment but I honestly believe they will be just like the other carriers in the next six months. How dare Anyone try to justify sprints actions latley. I signed with sprint November 2010 & I think my bill should not ever have been a penny more until they wanting me to sign that dotted line again...
Sent from my SPH-D710 using XDA App
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Sorry, had to do it, lol.
punwik said:
I agree buddy. F*** sprint!!! They are really starting to nickle and dime the **** out of us. It seems like each month now sprint is trying to add a few bux here and a few there for some stupid excuse. They may be unlimited at the moment but I honestly believe they will be just like the other carriers in the next six months. How dare Anyone try to justify sprints actions latley. I signed with sprint November 2010 & I think my bill should not ever have been a penny more until they wanting me to sign that dotted line again...
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
I know that this may get the "omg you're a sprint fanboy!"!!" response but...
Why does Sprint get held to higher standards than the other carriers?
Like, are you seriously trying to claim that Verizon and At&t don't nickle and dime people? (lol)
And your last comment about how your "bill should not ever have been a penny more until signing on the dotted line again"...
Again, it's the same with the other carriers and you're foolish to think it isn't.
So I ask, why is Sprint held to a different standard?
As I always say if someone is this unhappy... you're always welcome to switch. I know I would if I was as mad as you seem to be. Maybe that's something you should look into.
Just don't expect that the other carriers are going to be any better. Because the grass isn't greener on the other side.
As much as people want to pretend it is.
Yeah our bill went up 40.00. They said that we don't get the extra line on the family plan for free anymore. I would honestly rather go to Verizon or AT&T, get chumped for change, and have good service everywhere I go. You can call it whatever you want to defend Sprint, but this is complete bull****. You sign a contract stating what you are entitled to pay, and they just throw in random **** that you have to pay for now? And then if you don't like it, you have to pay 350.00 to get out of your contract. Well I know where I'm going as soon as my contract is up.
Sent from my GSII.
Dj21o said:
Yeah our bill went up 40.00. They said that we don't get the extra line on the family plan for free anymore. I would honestly rather go to Verizon or AT&T, get chumped for change, and have good service everywhere I go. You can call it whatever you want to defend Sprint, but this is complete bull****. You sign a contract stating what you are entitled to pay, and they just throw in random **** that you have to pay for now? And then if you don't like it, you have to pay 350.00 to get out of your contract. Well I know where I'm going as soon as my contract is up.
Sent from my GSII.
Click to expand...
Click to collapse
Straight talk?
Sent from my SPH-D710 using xda premium
Sprint whine thread no.23423523437
Not even exaggeratin'
Where's that guy that was TRYING to flame me on my own post lol... He is supposedly a sprint rep... F all of them & sprint
Edit: why OS this post in the dev section im confused!! O__o
Sent from my SPH-D710 using xda premium
So let me start out by saying this. When i purchased my phone in the top right corner their appeared to have been a air pocket in the glass. It even had a small bump feel when running your finger over it. Well took the phone back to best buy the next day and they wouldn't replace it. Took it to sprinr for the 14 day return, but they wanted me to pay a restocking fee and would not allow me to swap for another galaxy s3 best they offered was a evo lte. So i just decided i would have to keep this phone.
I put a otterbox defender on it, which thankfully covered this little screen imperfection so it wasnt seen. Well i have now had the phone for about 3 months and today i dropped it from the couch(about 18") to the floor that is carpeted. It hit on the corner which is well covered by the otterbox, yet when i picked it up.. the screen has a few big cracks in it running from that little air bubble that is still easy to tell has been there forever.
I took the phone to sprint and they want me to pay the 150 for insurance.. Despite their being record of me complaining about this air bubble the day AFTER i purchased the phone. They refuse to fix it, or replace my defective product. I have called sprint to no avail.
I have proof that it has been like this since i got it. I have pictures and the phone still is proof it was defective, yet sprint refuses to fix the issue.
What are my options? I feel paying the 150 for insurance is bs. There is no way anything but this defective screen would have broken from 18" onto carpet in one of the best phone cases you can get.
Tgrable said:
So let me start out by saying this. When i purchased my phone in the top right corner their appeared to have been a air pocket in the glass. It even had a small bump feel when running your finger over it. Well took the phone back to best buy the next day and they wouldn't replace it. Took it to sprinr for the 14 day return, but they wanted me to pay a restocking fee and would not allow me to swap for another galaxy s3 best they offered was a evo lte. So i just decided i would have to keep this phone.
I put a otterbox defender on it, which thankfully covered this little screen imperfection so it wasnt seen. Well i have now had the phone for about 3 months and today i dropped it from the couch(about 18") to the floor that is carpeted. It hit on the corner which is well covered by the otterbox, yet when i picked it up.. the screen has a few big cracks in it running from that little air bubble that is still easy to tell has been there forever.
I took the phone to sprint and they want me to pay the 150 for insurance.. Despite their being record of me complaining about this air bubble the day AFTER i purchased the phone. They refuse to fix it, or replace my defective product. I have called sprint to no avail.
I have proof that it has been like this since i got it. I have pictures and the phone still is proof it was defective, yet sprint refuses to fix the issue.
What are my options? I feel paying the 150 for insurance is bs. There is no way anything but this defective screen would have broken from 18" onto carpet in one of the best phone cases you can get.
Click to expand...
Click to collapse
I would try calling customer service rather than in store, and whenever you hear the words "I'm afraid I can't do anything for you" reply with "Let me speak to you supervisor." It may not work, but the keep making noise, the squeeky wheel gets the grease.
I think you're screwed. Sucks.
Sent from my SPH-L710 using xda app-developers app
What this ^^^ person said.
You should of kept going at best buy or deal with Samsung directly.
Sent from Pluto.
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They should have swapped it on the spot the first time, no fee involved. The only time you have to pay a restocking fee is if you return the device or you swap it for a different one. If you're doing a defective swap, no fee.
Also, it's covered under the ESRP (service plan) portion of TEP, not the ERP (insurance) portion, which means no charge to you. Take it to a repair center and they will exchange it for you.
newalker91 said:
If you purchased the phone at Best Buy, corporate is under no obligation to swap the device for you. It is Best Buy's responsibility to carry out their return policy. As for trying to get Sprint to replace your device due to defective glass, you're barking up the wrong tree. Samsung manufactured your device, not Sprint. Take up your issue with them. Your Total Equipment Protection on the device is very straight forward in its terms. Mechanical/electrical failure = $0 advanced exchange. Physical damage/liquid damage (one or more cracks exceeding 1" total) = referred to Asurion for accidental damage claim requiring applicable deductible ($150 in your case).
Click to expand...
Click to collapse
This
Sent from my SPH-L710 using xda premium
newalker91 said:
If you purchased the phone at Best Buy, corporate is under no obligation to swap the device for you. It is Best Buy's responsibility to carry out their return policy. As for trying to get Sprint to replace your device due to defective glass, you're barking up the wrong tree. Samsung manufactured your device, not Sprint. Take up your issue with them. Your Total Equipment Protection on the device is very straight forward in its terms. Mechanical/electrical failure = $0 advanced exchange. Physical damage/liquid damage (one or more cracks exceeding 1" total) = referred to Asurion for accidental damage claim requiring applicable deductible ($150 in your case).
Click to expand...
Click to collapse
Correct. I work for sprint corporate and this is the correct policy.
Sent from my SPH-L710 using Tapatalk 2
Aersaud said:
Correct. I work for sprint corporate and this is the correct policy.
Sent from my SPH-L710 using Tapatalk 2
Click to expand...
Click to collapse
No correct policy would have been to replace it the day after I purchased it and took it to them for a phone swap to a non defective gs3. However they seem to have just told me whatevercto get me out the door. Also corporate is responsible with some research. Me buying from best buy is the same as buying from any sprint store since a lot of them are 3rd party themselves which is exactly what best buy falls under.
Direct words from sprint last night. That where I purchased it does not mattef as long as it was a authorized sprint retailer.
I should be hearing back this evening from the supervisor of a supervisors supervisor supevisor. I think everyone at sprint is someones supervisor.
I will update this thread as things unwind.
Tgrable said:
No correct policy would have been to replace it the day after I purchased it and took it to them for a phone swap to a non defective gs3. However they seem to have just told me whatevercto get me out the door. Also corporate is responsible with some research. Me buying from best buy is the same as buying from any sprint store since a lot of them are 3rd party themselves which is exactly what best buy falls under.
Direct words from sprint last night. That where I purchased it does not mattef as long as it was a authorized sprint retailer.
I should be hearing back this evening from the supervisor of a supervisors supervisor supevisor. I think everyone at sprint is someones supervisor.
I will update this thread as things unwind.
Click to expand...
Click to collapse
Best of luck to you.
Sent from Pluto.
Aersaud said:
Correct. I work for sprint corporate and this is the correct policy.
Sent from my SPH-L710 using Tapatalk 2
Click to expand...
Click to collapse
Yep this.
Sprint cant and will not fix any phone with physical or water damage. If it was broken it should have been replaced or returned within 14 days otherwise you agreed to keep the device despite the condition it was given in. Sorry for your luck. An over/short/damage order should have been done for you from the beginning. Being that it came from Best Buy you would of been directed to them within 14 days as Sprint is not responsible for their inventory within the trial period.
Sent from my Nexus 7 using XDA Premium HD app
---------- Post added at 10:27 PM ---------- Previous post was at 10:24 PM ----------
Sunsparc said:
They should have swapped it on the spot the first time, no fee involved. The only time you have to pay a restocking fee is if you return the device or you swap it for a different one. If you're doing a defective swap, no fee.
Also, it's covered under the ESRP (service plan) portion of TEP, not the ERP (insurance) portion, which means no charge to you. Take it to a repair center and they will exchange it for you.
Click to expand...
Click to collapse
Incorrect. Any physical or water damage is not repaired or replaced for free.
Sent from my Nexus 7 using XDA Premium HD app
newalker91 said:
Unfortunately, you cannot tell those of us who have been enforcing Sprint policies at both corporate and third party for years what is or is not correct. I've explained Sprint's policies as they are verbatim written, and the only way a supervisor is going to get around these policies will be with managerial exceptions. That does not make their decision policy nor them telling you otherwise correct. Best Buy should have honored their buyer's remorse period to exchange your defective equipment, but as the device did NOT exit Sprint's corporate location or warehouse inventory, they do NOT have to exchange it for you. Should they have exchanged it, that manager would show up on a violation report and would have been penalized accordingly.
To the guy who said that your phone is covered under ESRP, that is also not the case. Physical damage is physical damage. ESRP does not cover anything totaling over 1 crack of 1" in length, which your device clearly exceeds.
Click to expand...
Click to collapse
Did you read your employment contract? Sprint can kick you out whenever they want.
Why you are enforcing their policies so much?
And to the OP. Why you let them give you a defective phone?
Sent from my O=O
Listen to me.... this advise is priceless.
Dude, all you have to do is brick it and get a new one. I've managed to get a new one in my past endevours.
csmasn said:
Did you read your employment contract? Sprint can kick you out whenever they want.
Why you are enforcing their policies so much?
And to the OP. Why you let them give you a defective phone?
Sent from my O=O
Click to expand...
Click to collapse
Any employer can fire you whenever they want, especially if you're in a right to work state enforcing company policy is an employees job.
Sent from my SPH-L710
csmasn said:
Did you read your employment contract? Sprint can kick you out whenever they want.
Why you are enforcing their policies so much?
And to the OP. Why you let them give you a defective phone?
Sent from my O=O
Click to expand...
Click to collapse
For one it gets people to the right place to resolve their issues. Two, it stops the spreading of false information and people being pissed off thinking they can get something done they can't.
Sent from my Nexus 7 using XDA Premium HD app
I think what makes me laugh the most about this situation is when you call sprint ask them what you should you do. Well they explain to you go to you nearest sprint repair store so they can look at the hand set. So you do and you have a sprint "tech" who knows absolute crap about phones and there way of taking care of you is, "sorry call asurion." They'll fix it for you. I'm sorry sprints store and some of over the phone cs is a joke. And those who defend it have no idea what customer service is. I don't care if samsung made it or not . Why is it other companies who don't make device they sell have no problem to take care of the problem for there customer base. Verizon prime example all I do is call cs and explain the problem and have another device sent to me. I
bsanto9 said:
I think what makes me laugh the most about this situation is when you call sprint ask them what you should you do. Well they explain to you go to you nearest sprint repair store so they can look at the hand set. So you do and you have a sprint "tech" who knows absolute crap about phones and there way of taking care of you is, "sorry call asurion." They'll fix it for you. I'm sorry sprints store and some of over the phone cs is a joke. And those who defend it have no idea what customer service is. I don't care if samsung made it or not . Why is it other companies who don't make device they sell have no problem to take care of the problem for there customer base. Verizon prime example all I do is call cs and explain the problem and have another device sent to me. I
Click to expand...
Click to collapse
I've never had a bad experience with Sprint cs or any in store fixes. 45 min and I either have a fixed working phone or a replacement on the way.
But that's only for software issues not physical damage.
Pretty clear if it can't be fixed in store they have to turn it over to insurance claim.
Honestly sounds like your just butt hurt because Sprint is standing their ground on their policies and procedures.
If it was a issue when you bought the phone you should of returned it within the 14 days.
Sent from Pluto.
For the insurance protection we have thru sprint.. what do they cover if they wont fix a broken screen anymore.. and when did they stop because have taken in the touch pro 1, the TP2, and the EPIC 4G multiple times. And they all were rooted.. Some even with water damage.. from things like screen wont come on.. keyboard not working and even a cracked screen.. and they fix it wit no problem and dont charge me anything. Luckily I havent had to take my gs3 in yet.. but my girl has the galaxy nexus and they wont fix a little crack on the screen.. so my question is what do they fix and should I keep the full insurance or just pay for assurion since more then likely thats where they gonna send me any way
Sent from my SPH-L710 using xda premium
bsanto9 said:
I think what makes me laugh the most about this situation is when you call sprint ask them what you should you do. Well they explain to you go to you nearest sprint repair store so they can look at the hand set. So you do and you have a sprint "tech" who knows absolute crap about phones and there way of taking care of you is, "sorry call asurion." They'll fix it for you. I'm sorry sprints store and some of over the phone cs is a joke. And those who defend it have no idea what customer service is. I don't care if samsung made it or not . Why is it other companies who don't make device they sell have no problem to take care of the problem for there customer base. Verizon prime example all I do is call cs and explain the problem and have another device sent to me. I
Click to expand...
Click to collapse
Verizon and att ship you a new one no questions asked, correct
Sent from my SPH-L710 using xda premium
bsanto9 said:
I think what makes me laugh the most about this situation is when you call sprint ask them what you should you do. Well they explain to you go to you nearest sprint repair store so they can look at the hand set. So you do and you have a sprint "tech" who knows absolute crap about phones and there way of taking care of you is, "sorry call asurion." They'll fix it for you. I'm sorry sprints store and some of over the phone cs is a joke. And those who defend it have no idea what customer service is. I don't care if samsung made it or not . Why is it other companies who don't make device they sell have no problem to take care of the problem for there customer base. Verizon prime example all I do is call cs and explain the problem and have another device sent to me. I
Click to expand...
Click to collapse
Why should you care you're calling a plumber to fix your car. It was a plumber that sold it to you. /sarcasm
Sent from my SPH-L710 using XDA Premium HD app
---------- Post added at 03:36 PM ---------- Previous post was at 03:33 PM ----------
LexLuger82 said:
Verizon and att ship you a new one no questions asked, correct
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Because they make up costs through ridiculous monthly pricing. Pick your poison. You want cheap rates and free phones after YOU break it too? Entitled much aren't we?
Sent from my SPH-L710 using XDA Premium HD app
So in nov I signed up with tmobile and got the note and a gs3 for my wife. I plan on selling the note and getting the s4 in march. I call tmobile to pay it off and they tell me I have to pay both phones off? This isn't what the agent told me when I signed up. He knew I swap phones about every 6 months. So my question is why can't I pay the note off separate? My wife never upgrades her phone plus it would lower my bill per month down. Tmobile is ending the subsidiaries anyways so I don't see what the issue is? The reason I went gsm is to be able to put any phone on the carrier as I like, such as international versions.
Talk to a different rep. Cause that rep is an asshole
Sent from my SGH-T889 using xda app-developers app
Nope just spoke to customer relations and was told it cannot be done until tmobile ends the subsidiaries in a few months. No way in hell I'm paying $700+ for both phones. Basically the rep I signed up with flat out lied to me. If I would of known this I would of just bought my note full retail. Really ticked off right now.
$720 for both phones + $600 or so for the s4 is just too much for me.
3rd damn carrier that seems to lure their customers in with lies. Who would refuse me paying off a phone today? Basically I was told their systems cannot allow only one device to be payed off until may when they change their policies. This is really going to screw over a lot of people. I just don't get it.
Can anyone explain tmobiles logic in this? I'm baffled.
I've heard that since it was Even More Plus. The credit line is for everything combined, you can't separate them out. No idea if that's the truth, but they have been consistent in telling me that. If you were lied to, that really sucks and, IMO, they should try to do something for you. No idea what, but they could offer something.
Not much help, but at least confirming what they are telling you now anyway.
ttabbal said:
I've heard that since it was Even More Plus. The credit line is for everything combined, you can't separate them out. No idea if that's the truth, but they have been consistent in telling me that. If you were lied to, that really sucks and, IMO, they should try to do something for you. No idea what, but they could offer something.
Not much help, but at least confirming what they are telling you now anyway.
Click to expand...
Click to collapse
Yeah I have it in writing too from the original kiosk rep. I'm really ticked as I talk to this guy all the time when I'm at the mall. Tmobile is investigating what he told me and I've notified his manger. This really screws anyone who wants to get another phone anytime before may. I just don't understand the logic. Why would they care if I decide to pay the device off? Now I'm screwed if I wanted to get the s4 in a few weeks unless I add a 3rd line.
Now I can see why so many go prepaid. To avoid all of the carrier BS. This is worse then what I dealt with on both sprint and Verizon.
There has to be a loophole for this. Any ideas guys?
It does make sense that the credit extended is put into one loan. I'm sure it makes it easier on the accounting for them....... BUT...... If that guy told you something different, I would go straight to him and have him help you get this sorted out immediately. He's the one that gave you misinformation, I would make him spend time working to correct it also.
Sent from my SGH-T889 using xda premium
yeah, this really makes no sense to me why they would require this just because the phone accounts are linked? Just to be sure though, I'm going to make sure I buy my phone and my wife's phone separately.
Im told its becuase both phones were purchased together but that was becuase thats the day i switched from verizon to tmobile. The rep knew i switch devices often and told me it wouldnt be an issue. I got an email from the manager that they are investigating. If any of you bought the phones together id check on this. Im glad they are ending the pay per month on the phones BS. From now on ill pay full price.
This happened to me too. Opened a tmo business account and bought an S3 and a cheap text phone for the wife. Financed $500 between the two, and was told I could pay them off seperately. The note 2 comes out, so I go to pay the balance of the S3. I was told the same, you have to pay both off because they where contracted at ths same time. But I still had enough available credit to finance the note 2, swap the sim from the S3 in to the note 2, put the S3 on Craigslist, it sold the next day for the $400 balance I had on the note 2. Walked in to tmo the very next day and paid the note 2 off.
This is just an idea, I don't know for sure if it will work, but when I bought
my Note and my wife's phone, they told me that is no penalty if I pay
the phone(s) in advance OR if I pay more per month to shorten the pay
period of 20 months.
So, I guess you can go into the store and tell them you want to pay, let's say
$300 in the account for the phones. That will lower your montly payment, just
like you payed yours out and not "mess" with they're account number.
It's worth a try anyway....
Wait. So I have a $2000 credit on my account for devices. There's like $700 available. Your saying they won't let me pay a partial payment towards that?
Sent from my SGH-T889 using xda premium
I think you can make a partial payment, but your monthly bill stays the same until its all paid off
mikeyinid said:
Wait. So I have a $2000 credit on my account for devices. There's like $700 available. Your saying they won't let me pay a partial payment towards that?
Sent from my SGH-T889 using xda premium
Click to expand...
Click to collapse
i was told flat out i cannot pay off just one device, it has to be all of them or none until they end the subsidies and change their systems in may. im waiting to hear back from the store manager.
stevessvt said:
I think you can make a partial payment, but your monthly bill stays the same until its all paid off
Click to expand...
Click to collapse
the way tmobile does business is BS. never had this issue on sprint or verizon, i could swap phones when ever i wanted without penalties. knowing me the s4 will be announced and ill get impatient and just pay the $720 off and get the new phone lol. from now on ill always just buy my devices outright.
You could do what I did. Pay the deposit on the new phone and finance the rest, sell the old phone, then pay off the new phone.
premiatul said:
This is just an idea, I don't know for sure if it will work, but when I bought
my Note and my wife's phone, they told me that is no penalty if I pay
the phone(s) in advance OR if I pay more per month to shorten the pay
period of 20 months.
So, I guess you can go into the store and tell them you want to pay, let's say
$300 in the account for the phones. That will lower your montly payment, just
like you payed yours out and not "mess" with they're account number.
It's worth a try anyway....
Click to expand...
Click to collapse
i get what your saying but until these phones are payed off i wouldn't be able to activate the s4 or whatever phone on the current lines without penalty. id have to open a 3rd line. if i cannot get this resolved i guess ill just have to wait until they change their systems in late april or may.
stevessvt said:
You could do what I did. Pay the deposit on the new phone and finance the rest, sell the old phone, then pay off the new phone.
Click to expand...
Click to collapse
that's when tmobile gets the s4, i was planning on buying the international version as it will ship much sooner than the US carriers will get it. plus from now on i won't finance phones from tmobile, ill buy them outright. if that's what you meant buy putting a deposit down.
it's my fault for believing the rep and not reading all of the fine print. the dude must be like a car salesman. says anything for a sale.
fix-this! said:
i was told flat out i cannot pay off just one device, it has to be all of them or none until they end the subsidies and change their systems in may. im waiting to hear back from the store manager.
Click to expand...
Click to collapse
If that is the case, which I will call tomorrow and find out, me and tmobile are gonna have a huge problem. I upgrade very often. If I can't pay a portion of that off to free up space for a new device there's no point.
Sent from my SGH-T889 using xda premium
mikeyinid said:
If that is the case, which I will call tomorrow and find out, me and tmobile are gonna have a huge problem. I upgrade very often. If I can't pay a portion of that off to free up space for a new device there's no point.
Sent from my SGH-T889 using xda premium
Click to expand...
Click to collapse
same here man, i upgrade very often. go ahead and call and i bet you get the same response i was given. once they end the subsidies and change the policies you will be able to pay just one device off. "take that with a grain of salt". to me this just doesn't make much business sense. if i finance two cars at the same time for lets say 2 years and decide to pay one of them off early i doubt anyone would be complaining getting their money early.
fix-this! said:
Nope just spoke to customer relations and was told it cannot be done until tmobile ends the subsidiaries in a few months. No way in hell I'm paying $700+ for both phones. Basically the rep I signed up with flat out lied to me. If I would of known this I would of just bought my note full retail. Really ticked off right now.
$720 for both phones + $600 or so for the s4 is just too much for me.
3rd damn carrier that seems to lure their customers in with lies. Who would refuse me paying off a phone today? Basically I was told their systems cannot allow only one device to be payed off until may when they change their policies. This is really going to screw over a lot of people. I just don't get it.
Can anyone explain tmobiles logic in this? I'm baffled.
Click to expand...
Click to collapse
Business 101.... get it in writing otherwise it's hearsay
Sent from my SGH-T889 using Tapatalk 2
---------- Post added at 05:22 AM ---------- Previous post was at 05:17 AM ----------
fix-this! said:
same here man, i upgrade very often. go ahead and call and i bet you get the same response i was given. once they end the subsidies and change the policies you will be able to pay just one device off. "take that with a grain of salt". to me this just doesn't make much business sense. if i finance two cars at the same time for lets say 2 years and decide to pay one of them off early i doubt anyone would be complaining getting their money early.
Click to expand...
Click to collapse
Ummmm a car and a cellphone are two different anomalies... .
Sent from my SGH-T889 using Tapatalk 2
So yeah. After all these years of rooting and flashing I finally made a grave mistake. Flashed the international PA rom instead of the sprint one thinking I was in the sprint forums. I cant turn my phone on. Red LED comes up when its plugged into charger with no battery. I've done lots of research and have pretty much come to the conclusion that I'm screwed. Any last words of hope? I've tried ODIN already but it wont detect my phone... I feel like such an idiot.
JTAG.
http://forum.xda-developers.com/showthread.php?p=38310280
D
JTAG, there are several available who provide the services. Search xda
Transmitted with a portable device using Xparent Blue Tapatalk 2
I suppose I could look into JTAG. Too bad stupidity isn't covered under warranty
Sent from my Nexus 7 using xda app-developers app
thetony said:
I suppose I could look into JTAG. Too bad stupidity isn't covered under warranty
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I would prefer just taking it to sprint if you have total equipment protection the replacement is free if you don't you pay $35 fee and you get a replacement phone the next day and don't have to wait 3-5 days for your phone to get fixed
Sent from my SPH-L710 using xda premium
thetony said:
I suppose I could look into JTAG. Too bad stupidity isn't covered under warranty
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Ya well, I felt stupid when I dropped my phone and broke the glass and had to pay $150 for a replacement from Assurion a few weeks back. A JTAG is less then half that price I believe.
Sent from my Nexus 7 using Tapatalk 2
jazz995756 said:
I would prefer just taking it to sprint if you have total equipment protection the replacement is free if you don't you pay $35 fee and you get a replacement phone the next day and don't have to wait 3-5 days for your phone to get fixed
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
:banghead::banghead::banghead::thumbdown::thumbdown::thumbdown:
SPRINT GS3 FAQ
flastnoles11 said:
:banghead::banghead::banghead::thumbdown::thumbdown::thumbdown:
SPRINT GS3 FAQ
Click to expand...
Click to collapse
My local Sprint told me that when I get their insurance I can do anything to my phone and return it. They said that includes bricks and water damage. Lol. But some locations may be different :/
Sent from my SPH-L710 using xda premium
Vfan23 said:
My local Sprint told me that when I get their insurance I can do anything to my phone and return it. They said that includes bricks and water damage. Lol. But some locations may be different :/
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Yes you are correct, you pay the deductible return the phone and get a refurbished phone.
Sent from my Nexus 7 using Tapatalk 2
jazz995756 said:
I would prefer just taking it to sprint if you have total equipment protection the replacement is free if you don't you pay $35 fee and you get a replacement phone the next day and don't have to wait 3-5 days for your phone to get fixed
Sent from my SPH-L710 using xda premium
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I like to break stuff!
GiantJay said:
Yes you are correct, you pay the deductible return the phone and get a refurbished phone.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
It all really depends on who you deal with. My local also let's me bring in busted phones and other electronics and I get credits on my account. Now I don't have the TEP but if I did hard brick my phone than my next step would be Craigslist. People abusing the system does aggravate me BUT when Sprint managers say ANYTHING is covered than I guess its OK to take it in to them. My local also replaces with brand new units, no refurbs till you hit 3 exchanges (which no one should in their right mind). Sorry for the long post but that's my two cents. OP, try a JTAG and if that don't work than tell your local Sprint what happened, don't try to hide it, most of them will work with you. .
Sent from my SPH-L710 using xda premium
Vfan23 said:
It all really depends on who you deal with. My local also let's me bring in busted phones and other electronics and I get credits on my account. Now I don't have the TEP but if I did hard brick my phone than my next step would be Craigslist. People abusing the system does aggravate me BUT when Sprint managers say ANYTHING is covered than I guess its OK to take it in to them. My local also replaces with brand new units, no refurbs till you hit 3 exchanges (which no one should in their right mind). Sorry for the long post but that's my two cents. OP, try a JTAG and if that don't work than tell your local Sprint what happened, don't try to hide it, most of them will work with you. .
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
TEP covers anything, that's for sure, even if your phone gets stolen. But you should always have to pay the deductible ($150 for our phones) in order to get a new (read: refurbished) phone. I don't know why your Sprint store is saying (and doing) otherwise, but I know that the TEP is through Asurion (I've dealt with them before on my old EVO) and the deductible sucks, but it's there for a reason. I'd wager a guess and say that someone at your local Sprint store is doing something shady with those bricked phones. Probably claiming 15-day returns. Don't know exactly why they'd do that, but there it is...
What others have recommended in the past (even within the last two days), is straight-up fraud: going to Samsung directly and claiming ignorance "my phone wouldn't turn on this morning." Myself (and others) have called this for what it is: defrauding Samsung.
You were told by your Sprint Store that this is ok, so I don't have any qualms with you over that, but I know that the course of action you've described is not sanctioned by Sprint Corporate or by Asurion or Samsung.
Just wanted to give you a reason so many people are crying out "Fraud!"
Vfan23 said:
It all really depends on who you deal with. My local also let's me bring in busted phones and other electronics and I get credits on my account. Now I don't have the TEP but if I did hard brick my phone than my next step would be Craigslist. People abusing the system does aggravate me BUT when Sprint managers say ANYTHING is covered than I guess its OK to take it in to them. My local also replaces with brand new units, no refurbs till you hit 3 exchanges (which no one should in their right mind). Sorry for the long post but that's my two cents. OP, try a JTAG and if that don't work than tell your local Sprint what happened, don't try to hide it, most of them will work with you. .
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
You my friend got a free thanks
SPRINT GS3 FAQ
I don't want to commit Fraud and have the chance of getting in trouble. And the TEP deductible is like $150 last time I checked. Has anyone used mobiletechvideos com?
thetony said:
I don't want to commit Fraud and have the chance of getting in trouble. And the TEP deductible is like $150 last time I checked. Has anyone used mobiletechvideos com?
Click to expand...
Click to collapse
Not personally but it is highly recommended by trusted people around here and other places.
Sent from my Nexus 7 using Tapatalk 2
thetony said:
I don't want to commit Fraud and have the chance of getting in trouble. And the TEP deductible is like $150 last time I checked. Has anyone used mobiletechvideos com?
Click to expand...
Click to collapse
Its not fraud I've actually asked sprint representatives and they told me as long as we were honest up front it won't matter if its bricked due to rooting as long as we pay the fee to replace it should be ok. Fraud comes in when you lie to them and get a free replacement phone out of them and a deductible that big is for physical damage like a broken screen or something not for a bricked phone.
Sent from my SPH-L710 using xda premium
Oh no please no more discussions on the ideology of what's right and what's wrong. Personally I go with JTAG, repair my brand new device. Not get a refurbished one that you really have no idea what happened to it.
Transmitted with a portable device using Xparent Blue Tapatalk 2
topherk said:
TEP covers anything, that's for sure, even if your phone gets stolen. But you should always have to pay the deductible ($150 for our phones) in order to get a new (read: refurbished) phone. I don't know why your Sprint store is saying (and doing) otherwise, but I know that the TEP is through Asurion (I've dealt with them before on my old EVO) and the deductible sucks, but it's there for a reason. I'd wager a guess and say that someone at your local Sprint store is doing something shady with those bricked phones. Probably claiming 15-day returns. Don't know exactly why they'd do that, but there it is...
What others have recommended in the past (even within the last two days), is straight-up fraud: going to Samsung directly and claiming ignorance "my phone wouldn't turn on this morning." Myself (and others) have called this for what it is: defrauding Samsung.
You were told by your Sprint Store that this is ok, so I don't have any qualms with you over that, but I know that the course of action you've described is not sanctioned by Sprint Corporate or by Asurion or Samsung.
Just wanted to give you a reason so many people are crying out "Fraud!"
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Click to collapse
All I was doing was rellaying one message (from Sprint) to you guys. I've never filed a claim and probably never will. Hard bricks are almost always user error based soley on not reading or paying attention. I feel that with user error you should bite the bullet and figure another way vs taking it in to Sprint. I don't have a cooperate store near me, they're all Absolute Wireless so that could have something to do with it. But again, I DO NOT condone fraud nor do I condone the TEP exchange for hard bricks. I especially don't condone filing a warranty exchange by calling Samsung. Again, just telling you what they told me.
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GiantJay said:
Ya well, I felt stupid when I dropped my phone and broke the glass and had to pay $150 for a replacement from Assurion a few weeks back. A JTAG is less then half that price I believe.
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i ordered my glass for i think it was $12.00 or lower
only took a hair dryer to fix it...didnt take one screw out.
you should have googled or youtubed it
Should I buy a note 3 off Craig's list or is it dangours. If its Eip I'm screw right?
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spodie said:
Should I buy a note 3 off Craig's list or is it dangours. If its Eip I'm screw right?
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it is safe as long as you meet in a public place like a Starbucks or something.
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You run the risk of buying a stolen devices or from a person who has been delequent on payments. For this reason, I would personally not buy and always will never buy any cellphones from craigslist. I see too many horror stories. But if you insist on buying Id make sure to ask the right questions before you buy and test the device before paying
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When I buy phone off Craig's I meet only at T-mobile store and have store clerks check with T-mobile Customer Service to make sure phone is paid off and not reported stolen, then I ask to notate my account that I am the owner of the phone now and it being paid for.
This way old owner has no legal right to claim it stolen, since he is right there present with me along with store of other witnesses.
djpaul said:
When I buy phone off Craig's I meet only at T-mobile store and have store clerks check with T-mobile Customer Service to make sure phone is paid off and not reported stolen, then I ask to notate my account that I am the owner of the phone now and it being paid for.
This way old owner has no legal right to claim it stolen, since he is right there present with me along with store of other witnesses.
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Never thought of doing it that away. Smart
Just sold my Note 2 on Craigslist. Went very smooth. Nice young lady. Even made a little extra cash unlocking it for her.
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Bought my note 3 on Craigslist. Easy transaction at a local Starbucks.
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No because even if you go to t mobile the phone is legit the person can later say the phone is stolen n then your phone is messed up
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atlprettygirl2145 said:
No because even if you go to t mobile the phone is legit the person can later say the phone is stolen n then your phone is messed up
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Not If the imei is transferred to a different account. Also, if this is a concern you can get a signed sales record.
Plus AFAIK, they don't blacklist stolen phones anyway. There's been some pressure from government officials to make this happen. But I don't think there's been anything yet.
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Why not I bought one for 350 and I'm typing on it now lol
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I bought one for 550 and this Tuesday my service went out, when I called they told me my phone was reported lost. I just told the guy, I have it right here. And he unblocked it.
TRUE STORY:
I bought a phone from CL, met at a TMobile location, ask them to transfer the IMEI to my line. so far so good??
No... I used the phone for a few month and one morning, no more network. I try my ATT SIM and it works. I call TMobile, they tell me I need to change the SIM what I do, still nothing. I send the phone to Samsung, they dont see any issue.
Call back to TMo, they tell me the phone was declared stolen and there is NOTHING I can do because I am not the original buyer!! a complete RIP-OFF.
The worst is that they wont take any responsability
At least ATT transfer the number to your account as long as you have the info of the previous owner so the phone really belongs to you while TMobile just say there is nothing they can do.
I first believe this blacklist system would be a great thing to avoid stolen phones, but the way it is implemented is so wrong that the only looser is the guy at the end of the food chain.
If you buy from CL, ALWAYS ask for the original receipt!!!! if they dont have it, it is fishy! and if you can have a bill of sale
CarpeNoctem said:
TRUE STORY:
I bought a phone from CL, met at a TMobile location, ask them to transfer the IMEI to my line. so far so good??
No... I used the phone for a few month and one morning, no more network. I try my ATT SIM and it works. I call TMobile, they tell me I need to change the SIM what I do, still nothing. I send the phone to Samsung, they dont see any issue.
Call back to TMo, they tell me the phone was declared stolen and there is NOTHING I can do because I am not the original buyer!! a complete RIP-OFF.
The worst is that they wont take any responsability
At least ATT transfer the number to your account as long as you have the info of the previous owner so the phone really belongs to you while TMobile just say there is nothing they can do.
I first believe this blacklist system would be a great thing to avoid stolen phones, but the way it is implemented is so wrong that the only looser is the guy at the end of the food chain.
If you buy from CL, ALWAYS ask for the original receipt!!!! if they dont have it, it is fishy! and if you can have a bill of sale
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Seems like some folks are claiming insurance fraud then selling the phones then the IMEI becomes black listed - very bad ethically and morally.
I personally have sold a few of my old iphones and more recently Galaxy S4 with no paperwork. The person checks it out it works give me cash and then bye bye. I try and prevent giving them my receipts or documents as they contain personal information on them. However I would show them it if asked.
Just curious why would some people sell their note 3 craigs list and not return it under the 14 days? Perhaps they have an upgrade and want to cash it out for a profit?
rg1973 said:
Why not I bought one for 350 and I'm typing on it now lol
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350 for a note 3? that is crazy cheap. Must have purchased it under contract or something
Limeybastard said:
Seems like some folks are claiming insurance fraud then selling the phones then the IMEI becomes black listed - very bad ethically and morally.
I personally have sold a few of my old iphones and more recently Galaxy S4 with no paperwork. The person checks it out it works give me cash and then bye bye. I try and prevent giving them my receipts or documents as they contain personal information on them. However I would show them it if asked.
Just curious why would some people sell their note 3 craigs list and not return it under the 14 days? Perhaps they have an upgrade and want to cash it out for a profit?
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Yeah, they sell it for cash, but that doesn't make sense at all with T-Mobile now. Since you end up paying $700 for a phone. There is no point in selling it for $500 on craigslist unless you plan to commit fraud or whatever. Now, if it's contract like the other carriers, it makes sense and you can make a little bit of money.
All I can say is meet at the T-Mobile store and verify the phone is paid off. Then if possible (not sure if they would allow this) ask a T-Mo rep to make a note on the seller's account that the phone is being sold to your account and vice versa on your account. If the seller is okay with this, then it should give you a hint that he's a somewhat honest person, but anything can still happen. I say just buy the phone from T-Mobile, authorized retailer, or Newegg/Amazon.
DKYang said:
Yeah, they sell it for cash, but that doesn't make sense at all with T-Mobile now. Since you end up paying $700 for a phone. There is no point in selling it for $500 on craigslist unless you plan to commit fraud or whatever. Now, if it's contract like the other carriers, it makes sense and you can make a little bit of money.
All I can say is meet at the T-Mobile store and verify the phone is paid off. Then if possible (not sure if they would allow this) ask a T-Mo rep to make a note on the seller's account that the phone is being sold to your account and vice versa on your account. If the seller is okay with this, then it should give you a hint that he's a somewhat honest person, but anything can still happen. I say just buy the phone from T-Mobile, authorized retailer, or Newegg/Amazon.
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Good points raised. I was going to return mine and get a craigs list used T mobile version, but it ain't worth the 200 dollar or less saving for me. Like you mentioned why would they sell the t mobile one when they can get their money back from store minus 50 perhaps.
Bought mine for 600 yesterday it was still sealed I love this phone so much!
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You have to take precautions.
Have something in writing when buying or selling. Include the serial number and IMEI number then both sign it.
I have sold and bought a handful of phones with no problems. Yes I do consider myself lucky because stuff does happen.
Avoid PayPal and high check amount transactions. They are scams.
phones
I didn't know tmo had changed like this... I thought you could just pop in a sim card and be done... so now there like sprint and verizon with a id per phone?
Ya, I've seen several times, someone pays the initial down payment on a phone (or 0 down), sells the phone for full price, then defaults on the payment. The buyer usually doesn't find out for 3 months. Definitely meet at a store.
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