Nexus 7 2013 Crashed and Reboots itself very ofen - Nexus 7 (2013) Q&A

1.When i got whole new nexus 7 2013 hands-on,i opened camera first time,it always crashed and rebooted itself.But when i update to jss15q,it went well,so this is not a problem,but i knew there are many people got the same issue.
2.When i used ES file Explorer play a video file from my PC's hard drive,you know,ES file Explorer supports SMB protocol,whatever the video file format is,Nexus 7 always crashed and rebooted,like 100% chance,i'm pretty sure.
3.I've tried to copy those video files to my new Nexus 7 sdcard,use Dice Player or MX player to play those video,guess what,when the video format is MP4,it got like 95% chance to crash and reboot;when the video format is AVI,MOV,M4V,MKV,it will crash and reboot randomly,and I don't why.
4.When I use BoatBrowser or Chrome to play a video form Youtube,it will crash and reboot,100% chance!But when i use the Youtube App,the chance is lower.
At first,i thought it maybe a compatibility issue,but 2 months passed,whether ROM or App,they are all updated,I flashed JSS15Q,JSS15R,CM10.2 Flo Kangs,it doesn't change anything,anyone got the same issue?OR just my Nexus 7 hardware problem?
Help me.

seiweilyn said:
1.When i got whole new nexus 7 2013 hands-on,i opened camera first time,it always crashed and rebooted itself.But when i update to jss15q,it went well,so this is not a problem,but i knew there are many people got the same issue.
2.When i used ES file Explorer play a video file from my PC's hard drive,you know,ES file Explorer supports SMB protocol,whatever the video file format is,Nexus 7 always crashed and rebooted,like 100% chance,i'm pretty sure.
3.I've tried to copy those video files to my new Nexus 7 sdcard,use Dice Player or MX player to play those video,guess what,when the video format is MP4,it got like 95% chance to crash and reboot;when the video format is AVI,MOV,M4V,MKV,it will crash and reboot randomly,and I don't why.
4.When I use BoatBrowser or Chrome to play a video form Youtube,it will crash and reboot,100% chance!But when i use the Youtube App,the chance is lower.
At first,i thought it maybe a compatibility issue,but 2 months passed,whether ROM or App,they are all updated,I flashed JSS15Q,JSS15R,CM10.2 Flo Kangs,it doesn't change anything,anyone got the same issue?OR just my Nexus 7 hardware problem?
Help me.
Click to expand...
Click to collapse
In my experience with nexus 7 2013, your symptoms point to hardware problem.

sfhub said:
In my experience with nexus 7 2013, your symptoms point to hardware problem.
Click to expand...
Click to collapse
what experience?someone got same issue or just your guess?

Try to contact Google and they will see whats the problem.
Sent from my Nexus 7 using XDA Premium 4 mobile app

AwesomeSMS said:
Try to contact Google and they will see whats the problem.
Sent from my Nexus 7 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
how to?By e-mail?I don't konw how to contact Google.

seiweilyn said:
what experience?someone got same issue or just your guess?
Click to expand...
Click to collapse
Had a unit like yours which would crash all the time, especially on camera, made nandroid backup, replaced unit, restored nandroid, problems went away, new unit never crashes on camera or anything else, despite running same image as before.

seiweilyn said:
how to?By e-mail?I don't konw how to contact Google.
Click to expand...
Click to collapse
Contact information is all in the booklet that came with it.
Warranty is through ASUS unless purchased directly from the PlayStore.

sfhub said:
Had a unit like yours which would crash all the time, especially on camera, made nandroid backup, replaced unit, restored nandroid, problems went away, new unit never crashes on camera or anything else, despite running same image as before.
Click to expand...
Click to collapse
what unit?my camera got no issue now,it went well.So what should i do next step,can you post a URL or something?I really don't how to do.I've flashed a lot of ROMs,all of them don't solve that issue.Please help me out.Thx a lot.

danvee said:
Contact information is all in the booklet that came with it.
Warranty is through ASUS unless purchased directly from the PlayStore.
Click to expand...
Click to collapse
Oh,that's helpful,but i still wanna solve it by myself.Thank you.

Sfhub answered your questions.
It's 99% certain that it's hardware.
You can't fix it yourself. Flashing multiple ROMs proves that, unless the flaw is on the original source, so it's not software.
You need to return it to seller if you still can, or contact ASUS to send it for repair. Those are your only choices.

As what Danvee said, if it is in its exchange period with whoever you purchased it from I would exchange it.
If you are frustrated or concerned about its overall quality and it is within its return period I would return it.
If it is outside of both then contact Asus directly to get it replaced/fixed.

oldtimer42 said:
As what Danvee said, if it is in its exchange period with whoever you purchased it from I would exchange it.
If you are frustrated or concerned about its overall quality and it is within its return period I would return it.
If it is outside of both then contact Asus directly to get it replaced/fixed.
Click to expand...
Click to collapse
I know this is a bit late but flashing the ROM isn't voiding the warranty right? I've been running into reboot issues (sometimes just without doing anything). Can I unroot it and get it replaced still?

Related

[Q] Bluetooth works but suddenly causes bootloop. Is this due to faulty firmwares?

Hey guys, I bought a Galaxy Nexus almost a week back but as its not launched officially in India its not under warranty and so I can't get it replaced.
Out of the box it came with ICS. Everything was going fine including Bluetooth file transfers. But the phone went to a boot loop (stuck at boot animation) when I tried to activate Bluetooth. Mind you that Bluetooth had been working fine, I got this issue all of a sudden.
I went into recovery mode and recovered my phone but all data was lost.
Later I updated to official stock ICS. Again the Bluetooth worked fine for few days and later suddenly went into a boot loop. I recovered my phone but this time too lost all my data.
Now I'm obviously very scared to use Bluetooth. Some people say that its a faulty firmware and I should flash another firmware.
What shall I do? Could this really be a firmware issue? And if yes then which firmware shall I flash and how to flash?
Currently I'm on stock JB on my GSM GNex which is unrooted and has a locked boot loader.
AbhishekS said:
Hey guys, I bought a Galaxy Nexus almost a week back but as its not launched officially in India its not under warranty and so I can't get it replaced.
Out of the box it came with ICS. Everything was going fine including Bluetooth file transfers. But the phone went to a boot loop (stuck at boot animation) when I tried to activate Bluetooth. Mind you that Bluetooth had been working fine, I got this issue all of a sudden.
I went into recovery mode and recovered my phone but all data was lost.
Later I updated to official stock ICS. Again the Bluetooth worked fine for few days and later suddenly went into a boot loop. I recovered my phone but this time too lost all my data.
Now I'm obviously very scared to use Bluetooth. Some people say that its a faulty firmware and I should flash another firmware.
What shall I do? Could this really be a firmware issue? And if yes then which firmware shall I flash and how to flash?
Currently I'm on stock JB on my GSM GNex which is unrooted and has a locked boot loader.
Click to expand...
Click to collapse
Never heard of this. With all data lost, do you mean the /sdcard partition as well?
I'm sorry I didn't get you. GNex doesn't have a SD card slot, right?
AbhishekS said:
I'm sorry I didn't get you. GNex doesn't have a SD card slot, right?
Click to expand...
Click to collapse
Correct. That's why I said partition.
Sent from my Galaxy Nexus using Tapatalk 2
Well this is my first Android so I don't know much about partitions.
Well when I wipe my phone / factory reset, ALL my data gets removed including images, music, videos, contacts, messages, calendar events, 3rd party apps, etc.
Someone please help.
Bluetooth Boot Loop
Im having the same problem.. Please let me know if you found a solution.. I'll give you update if I find one myself..
The list of Android units that I have encountered this was with
2 units of Asus TF101G and 1 unit TF300T
My TF101G was fixed when I installed a Custom ROM (Revolution HD)
I'm open to rooting my phone but not to unlock the bootloader to keep the warranty..
Hard Reset fixed it but after a few days when I activate the Bluetooth it will start with the Boot Loop.. It's very frustrating to install apps and everything.
Perhaps is it related with the files I installed?
Afaik, bluetooth radio is controlled by the baseband. What version are you guys using?
Im currently using TF300T
Asus Official WW Jellybean ROM
I think It's not related with the JellyBean coz I expereienced it with ICS before when Im using TF101G
The baseband of my GNex is I9250XXLF1. I am on official JB (4.1.1) on yakjuxfw.
Please help me, this is really annoying and I'm very scared to activate Bluetooth now.
AbhishekS said:
The baseband of my GNex is I9250XXLF1. I am on official JB (4.1.1) on yakjuxfw.
Please help me, this is really annoying and I'm very scared to activate Bluetooth now.
Click to expand...
Click to collapse
You are on the latest baseband and Android version. And since you are completely stock and the problem also manifested itself on ICS, I'm going to say you are probably having a hardware issue there.
That's really sad to hear. And as the GNex is not available officially in India, I can't get it replaced either.
BTW you said 'probably', what can be the other possibility?
Well I too have something to elaborate. Both the times (on ICS and JB), the problem occurred while activating Bluetooth from Notification Toggle (downloaded from Play Store). It's not that whenever I used Notification Toggle did the problem occur. Several times Bluetooth successfully got activated using Notification Toggle.
So as much as I feel that it could be a problem of Notification Toggle, I feel that the opposite is possible too.
Another thing is that I had downloaded a paid app for free from a torrent website. Tapatalk to be precise. Many of my friends suggested that and I wanted to try it out and so downloaded it from torrents. On both bootloop occasions, that 'pirated' copy of Tapatalk was present in my phone.
Now I have purchased Tapatalk, uninstalled that pirated copy, uninstalled Notification Toggle and now I just tried three Bluetooth transfers with my system (2 send and 1 receive) and they took place perfectly. Is it possible that the pirated copy of Tapatalk was causing the issue?
I know it's not ethical and even against the XDA rules to discuss about such pirated copies but I didn't want to hide anything when asking for a solution to my issue.
AbhishekS said:
That's really sad to hear. And as the GNex is not available officially in India, I can't get it replaced either.
BTW you said 'probably', what can be the other possibility?
Well I too have something to elaborate. Both the times (on ICS and JB), the problem occurred while activating Bluetooth from Notification Toggle (downloaded from Play Store). It's not that whenever I used Notification Toggle did the problem occur. Several times Bluetooth successfully got activated using Notification Toggle.
So as much as I feel that it could be a problem of Notification Toggle, I feel that the opposite is possible too.
Another thing is that I had downloaded a paid app for free from a torrent website. Tapatalk to be precise. Many of my friends suggested that and I wanted to try it out and so downloaded it from torrents. On both bootloop occasions, that 'pirated' copy of Tapatalk was present in my phone.
Now I have purchased Tapatalk, uninstalled that pirated copy, uninstalled Notification Toggle and now I just tried three Bluetooth transfers with my system (2 send and 1 receive) and they took place perfectly. Is it possible that the pirated copy of Tapatalk was causing the issue?
I know it's not ethical and even against the XDA rules to discuss about such pirated copies but I didn't want to hide anything when asking for a solution to my issue.
Click to expand...
Click to collapse
If the problem happens again, I think you have to return it to where you purchased it from as it may be a hardware defect. Let's just hope it doesn't happen again. And I know you mentioned India does not officially sell the Galaxy Nexus. All the best!
Sent from my Galaxy Nexus using Tapatalk 2
and yes, it happened to me too. Its bootloop, then i took the simcard out, then power on again, but takes a long time, only X logo for more than 10 minutes. Then its going to menu. Then, well, i check the settting, turn on the bluetooth again, bump ! it happened again.
FYI, device not rooted, bought three days ago, and its LOCKED.
kanded said:
and yes, it happened to me too. Its bootloop, then i took the simcard out, then power on again, but takes a long time, only X logo for more than 10 minutes. Then its going to menu. Then, well, i check the settting, turn on the bluetooth again, bump ! it happened again.
FYI, device not rooted, bought three days ago, and its LOCKED.
Click to expand...
Click to collapse
Is the problem solved for you? If yes, then how?
@Kanded: Can you please tell whether it's solved or not?
The same problem with me!!
Not just in the GNex, it also happens with me in my HTC One V.. I can't find a fix anywhere on the internet? There's no one who can tell why this happens? I change ROMs but still it happens in every ROM! :crying:
I use Bluetooth for a few days... and BOOM! on one day it suddenly goes into boot loop....
That is exactly the issue I face, exactly the same.
Sent from my Galaxy Nexus using Tapatalk 2

Phone Restarts While Calling & Bug Report by Mail

For real, i don't like iOS neither do i like other OS as much as i like Android but, each time i buy and Android Device, it feels like it's full of bugs.
The Desire was restarting, factory problem never solved ( still here, same problem ) and restarting is my Galaxy Nexus too. I've unlocked the phone, made the root, installed CWM Recovery and than, after 5 minutes of using it, it start restarting while i try to call MY MOM or MY SISTER ( ONLY xD ).
Sometimes, while i play Arcane Empire or other games, the phone takes a screenshot and prepare a mail to send with a bug report log inside.
Do anyone esle know about this issuse, does anyone know how to fix it?
If every Android phone you own has a problem restarting, you may want to investigate the apps you are running. Sounds like one of your games may be linked since it's asking you to submit a bug report with some frequency.
Sent from my Galaxy Nexus using xda premium
Winesnob said:
If every Android phone you own has a problem restarting, you may want to investigate the apps you are running. Sounds like one of your games may be linked since it's asking you to submit a bug report with some frequency.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Even if i don't install any app i have the same problem!
MySelf_v1 said:
Even if i don't install any app i have the same problem!
Click to expand...
Click to collapse
You should return the phone then. It definitely is not a common issue. And maybe you shouldn't be running a custom ROM or rooting if you want stability.

Error 927, And All Potential Solutions Have Failed...

Here it is in a nutshell: Error 927 on ANY download, any app, any game, be it paid or free, on my Nexus 7 (2013) FHD. I've done the following:
- Cleared the data and cache for the Google Play Store, Download Manager, and Google Services Framework.
- Uninstalled updates for the Google Play Store and Google Services Framework.
- Deleted and re-added my Google account.
- Rebooted.
- Hard reset.
- Downgraded to 4.3 and re-upgraded to 4.4.2.
- Tried to download the apps and games from the Google Play website, and get "An unexpected error has occured. Please try again later."
- Changed the filter and proxy settings on my Cisco router.
- Switched to LTE, and... same thing.
- Created another Google account, and it worked, but I will NOT be forced to re-purchase the apps I've spent nearly $80.00 on over the years, or upload my music collection to Google Music again.
- Reached out to Google for help, and... crickets.
I'm at the end of my rope. If this isn't resolved soon, I'm returning the Nexus to Wal-Mart. I've NEVER had this sort of issue before, even with my first-generation Nexus 7. I've had Android tablets since my Motorola Xoom awhile back. I've ALWAYS had Android tablets. I'd hate to have to abandon Android because of this idiocy, but I may have to do so. I don't want to have to go with Apple for both my smartphone and tablet, but it's starting to look that way.
If anyone has any suggestions that aren't listed above, please, help me out. I love my Nexus 7, but without apps and games, it's pretty worthless.
Thanks in advance.
Normally deleting and adding back the Google account is a solution for Play Store problems, but as you said, you tried that. Some have reported that error 927 is because of a network connection error. How is web browsing? YouTube?
abarax said:
- Downgraded to 4.3 and re-upgraded to 4.4.2.
Click to expand...
Click to collapse
How did you do that? Did you download the 4.3 ROM to flash it? Did you unlock and flash a custom recovery?
When all else fails, flash the stock ROM, especially with your downgrading and upgrading. Google's files include a "flash-all.bat" within that will wipe everything and flash the stock ROM and recovery.
https://developers.google.com/android/nexus/images#razor
Pandae said:
Normally deleting and adding back the Google account is a solution for Play Store problems, but as you said, you tried that. Some have reported that error 927 is because of a network connection error. How is web browsing? YouTube?
All web browsing and pre-installed apps work just fine. Just any attempts to update those apps, or install any other apps from Google Play, fail with error 927.
How did you do that? Did you download the 4.3 ROM to flash it? Did you unlock and flash a custom recovery?
When all else fails, flash the stock ROM, especially with your downgrading and upgrading. Google's files include a "flash-all.bat" within that will wipe everything and flash the stock ROM and recovery.
https://developers.google.com/android/nexus/images#razor
Click to expand...
Click to collapse
I actually have flashed the stock ROMs, from the original 4.3 to 4.4.2, with the exact same results. I've also made certain not to unlock the bootloader and to not root as to recreate the OOB experience as well. At this point, my options are exhausted.
abarax said:
I actually have flashed the stock ROMs, from the original 4.3 to 4.4.2, with the exact same results. I've also made certain not to unlock the bootloader and to not root as to recreate the OOB experience as well. At this point, my options are exhausted.
Click to expand...
Click to collapse
Are you able to install apps on another device with the same account? If not it may be a problem with your account...
Dexxon said:
Are you able to install apps on another device with the same account? If not it may be a problem with your account...
Click to expand...
Click to collapse
I know his pain I have flashed reflashed installed stock and im using a atrix 2 with ics 4.0.4
im hoping its a google server problem and it will be fixed
I was having the same problem for the last two days and I went to settings/Google account and noticed there was a sync error with sound search for Google play and I manually synced it and now apps download .
Sent from my Nexus 5 using Tapatalk
I went into my account removed my devices from it on the web and signed in on my phone now it works
Sent from my MB865 using Tapatalk
I've been having the exact same issue for 4 days. Regardless of rom, phone, or gmail account I use. I've done every wipe format imaginable even Odin as I have a Samsung phone same issue. Now I cant even get any Google apps to connect at all. Such as Google plus play store YouTube etc...Google says never heard of it before sorry.
dawiseguy77 said:
I've been having the exact same issue for 4 days. Regardless of rom, phone, or gmail account I use. I've done every wipe format imaginable even Odin as I have a Samsung phone same issue. Now I cant even get any Google apps to connect at all. Such as Google plus play store YouTube etc...Google says never heard of it before sorry.
Click to expand...
Click to collapse
I'm having the exact same problem now for a few days. I called Google support and they are aware of the problem and had no resolution. I was told too bad basically.
Out of curiosity, for those having this issue, did you upgrade to a 4.4.2 ROM?
I updated to stock rooted 4.3 galaxy note 2 Verizon and it happens on all of my gmail accounts too
Sent from my SCH-I605 using Tapatalk
I have the same problem. Ran across this thread doing a search for the error 927. Running a Verizon HTC One and an LG G Pad 8.3. Both have the same problems, and i too have called Google several times. Their answer was to call HTC. I was livid. I changed my password, but was only a temporary fix until I made a purchase from the Play store. Then the error came back. I realize i am in the Nexus 7 forums but wanted to chime in since the problem is happening to me too. Hopefully Google comes up with a fix. Too much money tied up to just create new account, which does work by the way.
Creating a new account shouldn't even be an option what it the issue happens on the new account? Google just needs to fix it.
Sent from my SCH-I605 using Tapatalk
dawiseguy77 said:
Creating a new account shouldn't even be an option what it the issue happens on the new account? Google just needs to fix it.
Sent from my SCH-I605 using Tapatalk
Click to expand...
Click to collapse
I agree...I would be ok if they just said we're working on a fix, but just to ignore me and say call the manufacturer pizzed me off.
Sent from my HTC6500LVW using Tapatalk
planedoc said:
I agree...I would be ok if they just said we're working on a fix, but just to ignore me and say call the manufacturer pizzed me off.
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
Yeah Google making me mad too
Sent from my SCH-I605 using Tapatalk
Same boat. I did everything the original poster did as well. Called into play store support and eventually got passed off to tier 2 support. Haven't heard anything in over a week.
The issue affects every device I log into with my account. Originally showed rpc:s-7 error, now 927.
Anyone with this problem find a solution? Again, I've done everything the op posted. In the past I've been able to correct the problem. But this time, no go.
Have the same problem... In every device I'm using with my account... 3 tablets, 2 cell phones. Spent more than 400 dollars in apps.. Can't download, nor even update. Always error 927. Changed password and problem persists.. It's obviously a problem with my account.. Wonder what could I do.
Have you tried installing apps from Google Play on a computer?
Hello, just an update...
My problem has gone... Seems it was from google side.
Too bad I had to flash my cel 3 times before I realized it was happening to all my devices.
Don't know if the password change had anything to do with the fix since, at least, it didn't work immediately.
If you encounter the same problem don't panic... give it a little time, hopefully it fixes on its own.
Thank you very much.

Front face camera doesn't work (update coming or not?)

I got pissed off fixing the front face camera issue on my Nexus 7 and gave Google a call. Basically, its says "cannot connect to a camera" and crashes on stock camera app. Skype crashes as well.
I've did all the resets and a hard reset as well, and none of the methods seem to help, and I believe the rocket science is not needed to get the front face camera working. The device runs stock android.
I've called Google twice and described the issue, and they always say its a known software issue and I should wait for a fix. I tried to google it, but haven't found anything on this particular issue, so I think the device is defective and my update will never come.
Is this really a software issue?
Front camera works fine on mine
cipsaz said:
I got pissed off fixing the front face camera issue on my Nexus 7 and gave Google a call. Basically, its says "cannot connect to a camera" and crashes on stock camera app. Skype crashes as well.
I've did all the resets and a hard reset as well, and none of the methods seem to help, and I believe the rocket science is not needed to get the front face camera working. The device runs stock android.
I've called Google twice and described the issue, and they always say its a known software issue and I should wait for a fix. I tried to google it, but haven't found anything on this particular issue, so I think the device is defective and my update will never come.
Is this really a software issue?
Click to expand...
Click to collapse
Front camera is a know issue on Nexus 5 I know. Still a camera fix and battery drain fix should be rolling out in the near future via 4.4.3.
Sent from my Nexus 7 Flo running Odex SinLess ROM 4.4.2 with ElementalX kernel using XDA Premium 4 mobile app
I remember other devices (old evo3d) and would get that error if I changed ROMs and or kernals to ones that didn't work fully.
LinearEquation said:
Front camera is a know issue on Nexus 5 I know. Still a camera fix and battery drain fix should be rolling out in the near future via 4.4.3.
Sent from my Nexus 7 Flo running Odex SinLess ROM 4.4.2 with ElementalX kernel using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Correct. I just read the list of fixes for 4.4.3 and it was on the list... Should be coming relatively shortly.
miniblue said:
Front camera works fine on mine
Click to expand...
Click to collapse
So does mine running stock ROM with Glitch Kernel.
Sent from my Nexus 7 using XDA Premium 4 mobile app
just lou said:
So does mine running stock ROM with Glitch Kernel.
Sent from my Nexus 7 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Its not an issue on all hardware, only a select number of Nexus devices. But, they are stating that 4.4.3 will correct this issue, among other fixes including the camera focus. Basically 4.4.3 is for fixing the bugs, not really for updating features.
Both cameras work here.
PS: Captcha verification on every post in this forum?!
cipsaz said:
I got pissed off fixing the front face camera issue on my Nexus 7 and gave Google a call. Basically, its says "cannot connect to a camera" and crashes on stock camera app. Skype crashes as well.
I've did all the resets and a hard reset as well, and none of the methods seem to help, and I believe the rocket science is not needed to get the front face camera working. The device runs stock android.
I've called Google twice and described the issue, and they always say its a known software issue and I should wait for a fix. I tried to google it, but haven't found anything on this particular issue, so I think the device is defective and my update will never come.
Is this really a software issue?
Click to expand...
Click to collapse
Mine is working fine.
Got it replaced. I knew it was a defective, but the Google rep kept insisting me to wait for an update. Just had to call again and basically REQUESTED a replacement.

Anyone tested Netflix on 10.5?

How the Netflix app running, smooth?
Netflix runs great on mine. Depending on your connection. If I use my phone for connection and in Sprint spark territory I receive HD content. Same for home network.
Yes Netflix is gorgeous on the 10.5. Give it about 30 seconds or so for the HD movie to buffer and it looks incredible.
The Netflix and youtube apps have been optimized by Samsung for this device. They look spectacular. It's third party video apps that suffer with extreme Pixelation and ghosting in dark scenes. Such as Crackle, Cable Provider Apps and other streaming services.
Mine doesn't even let me activate it, I mean, I'm just entering the app for the first time, when I enter my Email and password is telling me that the device can't be activated, I called Netflix and the only thing they told me was to uninstall it and reinstall it and when I told them that this one came pre-installed that I can't uninstall it just turn it off, he didn't even know what to tell me.
They are telling me to contact Samsung, so go figure...
erasat said:
Mine doesn't even let me activate it, I mean, I'm just entering the app for the first time, when I enter my Email and password is telling me that the device can't be activated, I called Netflix and the only thing they told me was to uninstall it and reinstall it and when I told them that this one came pre-installed that I can't uninstall it just turn it off, he didn't even know what to tell me.
They are telling me to contact Samsung, so go figure...
Click to expand...
Click to collapse
I'm getting the same error. Tried clearing the data and signing in again, but now it won't even let , me get that far. Just getting the device cannot be activated error.
litesout said:
I'm getting the same error. Tried clearing the data and signing in again, but now it won't even let , me get that far. Just getting the device cannot be activated error.
Click to expand...
Click to collapse
Please call Netflix and/or Samsung so they know that this isn't an isolated problem and worth together to fix it.
I called Samsung and basically told me to reset to factory, I asked them if they guarantee me that doing that will fix my issue and they couldn't, so I told them that I wasn't in the mood of just wasting hours that took me to set this today just to see if that fixes it and if at least they have a reliable backup solution where I could simply reset and restore I'd do it, but not with the joke they call Kies, and that I have had all their Galaxies s, both Gears and now the Tab S, so I do like them but must admit that their backup solution is a joke and is a shame that they seem to not care about do something at least like LG has.
I called back Netflix and this time they were asking and escalating the call and in waiting for a call back.
Just for curiosity and trying to cover all the bases, are you on the Continental US? I live in Puerto Rico and I'm just wondering if this could be some Region issue.
Just to let you know that after trying all day at the office where I'm the System Manager so I have full online access as usual with all my previous and actual android devices, and after talking to Samsung and Netflix guys I just cane home and guess what, I could activate Netflix without a hiccup, so what can be different with this Netflix app on this Tablet that is the first device that I couldn't activate the Netflix app but everything else was working perfectly, even more, I used the OEM browser and Chrome and went to Netflix and login from there and saw everything perfectly, so the proviene was always the Netflix App.
Let me wait for Netflix call as they haven't call yet and see what they think after I explain this to them.
The Netflix app has worked flawlessly for me from day 1.
Netflix worked for me right from the get go and it was one of the first things I tried when I got my 8.4".
The picture looks great, I'm not even sure what the highest resolution one can stream using Netflix.
I was able to get it working as well. I went into the application manager and uninstalled the update. Then, let it reupdate from the Google Play store and it worked fine.
litesout said:
I was able to get it working as well. I went into the application manager and uninstalled the update. Then, let it reupdate from the Google Play store and it worked fine.
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They never called me yesterday, but after trying at home and worked I'm sure they just re-adjusted something on their end, that's the only explanation why suddenly it worked after not working for a full day, I'm assuming that they just changed something and let me try it again by myself instead of call me, that can explain why yours is working now also. I did what you are mentioning here about 5 times and nothing worked before, so if now is working then maybe something was changed after my couple of calls.
robertc88 said:
Netflix worked for me right from the get go and it was one of the first things I tried when I got my 8.4".
The picture looks great, I'm not even sure what the highest resolution one can stream using Netflix.
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Netflix streams 4k video now, breaking bad, and ghostbusters I know for sure are 4k. I don't know if it will convert or look better though on the Samsung tab S? Let me know if you notice any difference?
I picked up the 8.4 S yesterday and I think it's clear that this is the best device for Netflix I have ever used. I checked out both the 8.4 and the 10.5 at the dealer and felt that the 8.4 was superior due to the pixel density giving it a sharper look.
To some extent I didn't feel the 10.5 was any better than the Note 10.1 2014 and I have always felt that video was a bit blurry on the larger screens. The display density on the 8.4 is just perfect and Netflix and Youtube are impressive.
I got the 10.5. 32Gb. Love it. No problem seeing up Netflix. When I started the the stock Netflix app it requested an update. After that it run smoothly.
Sent from my SM-T800 using XDA Free mobile app
I noticed some of you said that Netflix was already installed. For some reason mine wasn't.
I wonder why?
As I thought there was an exclusive Netflix app for the tab s. If I download Netflix from play store is it the same app?
Also for those that have the Netflix app pre installed is it not deletable then?
Mine came with Netflix pre installed. I can't delete it, only uninstall the updates.
litesout said:
Mine came with Netflix pre installed. I can't delete it, only uninstall the updates.
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Mine also came with pre installed Netflix. When I tried to run it, it promenade me to upgrade the app. After the upgrade it run flawlessly.
Sent from my SM-T800 using XDA Free mobile app
Got my galaxy tab s in the UK with no previous installed Netflix. Downloaded the app from Google play and it just hangs on the signing in page. Very frustrating.
geeeoner said:
Got my galaxy tab s in the UK with no previous installed Netflix. Downloaded the app from Google play and it just hangs on the signing in page. Very frustrating.
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Got my Tab s 4G from 3 UK and all works perfectly so far, even got he on Netflix compared to my partners tab 2.
Sent from my SM-T805 using XDA Premium 4 mobile app

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