Develop Bugs

New changes in Sprints Total Equipment Protection Plans

http://www.engadget.com/2012/06/08/sprint-total-equipment-protection-tiered-plans/
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Anybody else here STILL think its a ripoff paying a little more outright at BEST BUY for a brand new phone with their $10/mo protection plans with no questions asked, NO deductible, Unlimited replacements (within 2 week periods)???
Sprint can stick it.
Best buy protection is the best service I have ever had. Always got a replacement, for water damage, smashed screen, stolen, bricked, they even offer loaner phones until your replacement comes in.
This is the reason I never have an intrusive screen protector on, or sport a bulky ugly case that can never slide out of your pocket just right.

It doesn't cover stolen or lost but I have to agree it is one of the better ones, I have it myself. I paid for it for 2 years up front
Sent from my EVO using XDA

I have worked for a Sprint Retailer for over a year now and still this the TEP is a bit off.
If your prone to normal wear and tear and cracked screens Best Buy's is much better. If your prone to losing it constantly, (no more than 3 times in 12 months however) then TEP works.
It's just another way to make a few bucks. What's horrible is without the TEP insurance, if a speaker blows or something your looking at $35 for repair

My only question is...will this count as a material change in T&C for our phone? I'm looking for an easy upgrade and have been waiting for Sprint to change the contract (they always do).

luckychef28 said:
My only question is...will this count as a material change in T&C for our phone? I'm looking for an easy upgrade and have been waiting for Sprint to change the contract (they always do).
Click to expand...
Click to collapse
Hmmm.. Would be a easy way to upgrade to the gs3
Sent from my SPH-D710 using Tapatalk

It won't count as the T&C hole applies to your wireless contract.
TEP is an add on so doesn't apply towards that.
(Already checked)

No questions asked doesn't exist at best buy. I bought a transformer prime from them. The prime has had a number of confirmed quality control issues and I had to exchange it twice until I got one that works. After the second exchange, they told me I wouldn't be able to return or exchange anything from them for 90 days, even if defective. I told them to keep the prime, got my money back, and haven't stepped foot in their stores since. I used to spend thousands of dollars a year there. No wonder they are going out of business.
Sent from my SPH-D710 using Tapatalk 2

supercholo said:
I have worked for a Sprint Retailer for over a year now and still this the TEP is a bit off.
If your prone to normal wear and tear and cracked screens Best Buy's is much better. If your prone to losing it constantly, (no more than 3 times in 12 months however) then TEP works.
It's just another way to make a few bucks. What's horrible is without the TEP insurance, if a speaker blows or something your looking at $35 for repair
Click to expand...
Click to collapse
Not true. They don't charge for warranty. If you want expedited warranty service, you have to pay the $35, otherwise it takes 1-2 weeks to get replaced. If you play your cards right, you can get the $35 fee waived.
Sent from my SPH-D710 using Tapatalk 2

kingsway8605 said:
Not true. They don't charge for warranty. If you want expedited warranty service, you have to pay the $35, otherwise it takes 1-2 weeks to get replaced. If you play your cards right, you can get the $35 fee waived.
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
False? Since when! Retail stores don't give you options to get a free replacement in 1-2 weeks. It's just $35, even if device is on backorder.
Sent from my SPH-D710 using XDA

afive720 said:
False? Since when! Retail stores don't give you options to get a free replacement in 1-2 weeks. It's just $35, even if device is on backorder.
Sent from my SPH-D710 using XDA
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Click to collapse
Not false, sprint does not charge for warranty replacements. It would be illegal to do so. They provide a service for $35. If you object to the $35, they handle the warranty through the manufacturer which takes more time. However, if you threaten to cancel, they almost always waive the fee. This is probably just a case of you being an uninformed lower level employee.
Sent from my SPH-D710 using Tapatalk 2

afive720 said:
False? Since when! Retail stores don't give you options to get a free replacement in 1-2 weeks. It's just $35, even if device is on backorder.
Sent from my SPH-D710 using XDA
Click to expand...
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I believe that he is referring to going through Samsung to get the warranty replacement.

Fuuuck. That. ****.
200 dollar deductible because I have a really nice phone?! Gtfo
I have always preferred best buy myself too. It seems that they are always willing to do what is right for the customer and I have never had any issues...
I read somewhere that someone had a bad experience. Don't let that experience ruin it for you... Could have been an employee with a hair up their ass that day and was taking it out on you... ALWAYS confirm things with another employee, customer, or even go to another store. I won't hesitate to drive to any of the three around here to confirm something or to grab something that wasn't in stock at the other store.... Worked for me so far! Otherwise, there's always the sprint store
Sent from my SPH-D710 using XDA

So what are other protection options? I got my phone through Amazon so best buy isn't an option as far as I know. I have the sprint TEP and this is just retarded.
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icarr4077 said:
So what are other protection options? I got my phone through Amazon so best buy isn't an option as far as I know. I have the sprint TEP and this is just retarded.
Sent from my SPH-D710 using xda premium
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If you're concerned about breaking, losing, or having your device stolen, looks like your only option is to stick to TEP. Next time, stop by Best buy...
Sent from my SPH-D710 using XDA

This is an ass raping in a half. I actually just got the G2 and loving it so far. Looks like I will be sticking with it for quite sometime cause I just dont think I can handle this ass blast from sprint/assurion.

icarr4077 said:
So what are other protection options? I got my phone through Amazon so best buy isn't an option as far as I know. I have the sprint TEP and this is just retarded.
Sent from my SPH-D710 using xda premium
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Click to collapse
http://www.zagg.com/store/services/zaggsafe/safe.php
http://www.squaretrade.com/

The squaretrade option is an interesting one. Seems like fairly limited coverage and still with the 100 dollar deductable.
Sent from my SPH-D710 using xda premium

I switched to best buy when I got my gsII.. I haven't had to use it but they just seemed way more pleasant to deal with than my local sprint store, and obviously like everyone else said the sprint plan is better if you're prone to losing/getting your phone stolen. Personally as long as best buy isn't going out of business and time soon I will buy my phone from and use best buy insurance. Just a personal preference.
Sent from my SPH-D710 using XDA

Save your money. Equipment protection is a rip off. The phones have a one year warranty. Keep an old phone that you can port to for a couple of weeks while you send it out to the mfg if you can't afford the $35 for repair service. But if you pay 15/mo for 2 years + $100.00 deductible, you end up paying $460.00. Sounds like a huge waste of money to me when you can buy a new phone outright that is an older model for like $200.

Best buy protection used to be even better. I used it to pull off 2 upgrades with no cost to me. They have since changed it.
Before i took my evo in with a spider web for a screen. They sent it off, and a month later they said they were just going to give me a new phone. I got a gift card for $649 and they let me change phones.
Now, they only do rapid exchange with a referb. I had bby btp on everyone until this phone, because i got it in Amazon on black Friday for $.01.
And best buy does NOT cover lost or stolen, only sprint does.
Sent from Mijjah74's "the goodness" with kobridge 3.3 m tweak

Just got my Galaxy S3 today. Received a dud unfortunately :( Couple problems inside.

Well today I got my Galaxy S3 at Walmart. It was cheaper than sprint, and I only payed 148 before taxes. Unfortunately it has a problem with the camera. The main camera has a huge sensor issue line going through all the pictures, mainly apparent in lower light. It does it with all camera apps. Phone is fresh out the box. I went back to walmart and unfortunately they did not have another S3 in stock. I have 14 days to swap it out and got a case started. The lady told me she has to wait until tomorrow to speak to the manager since she does not have authority to order a new one, but she assured me I will get a new one. I hope this goes without problems. Downside of getting it at walmart...
Here are some pictures of the screens:
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You can see the line in all of these. Something is wrong with the image sensor. I really hope my replacement phone will not have any bugs like this.
One last thing, I know its 16 GB, and formatted always shows less, but WHY does my girlfriends verizon S3 show the full 16 GB ??
Mine:
Hers:
Is it just showing hers wrong, or does her phone really have more memory, even though they are the same model pretty much. 16GB

This is why you don't buy high end products from walmart...that's just my opinion tho.
Have you asked if any near by store has any in stock?
Sent from my SPH-L710 using Tapatalk 2

Mine shows 12.05 as well. There is definitely something wrong with the camera
Sent from Galaxy SIII

Duce HD2 said:
This is why you don't buy high end products from walmart...that's just my opinion tho.
Have you asked if any near by store has any in stock?
Sent from my SPH-L710 using Tapatalk 2
Click to expand...
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I buy all my products from walmart....maybe bestbuy sometimes but new in box is new in box no matter if its sprint or walmart or bestbuy. Stuff happens.
Sent from my SPH-L710 using xda app-developers app

not walmart fault , i had bad phones from tmobile stores and from sprint with my gf gs2 screen **** happens as long as you get a new one i wouldn't worry. you also can send it to Samsung which is faster and get it replaced for free one year factory warranty i had mine replaced twice already and took less than a week to get the phone. only downside is ups just leave your phone at your door of your house when your not there it happed twice thx goodness no one took the phone. Call samsung and be done i wouldn't bother waiting on walmart.
Sent from my SPH-L710 using XDA Premium App

bonebeatz1234 said:
not walmart fault , i had bad phones from tmobile stores and from sprint with my gf gs2 screen **** happens as long as you get a new one i wouldn't worry. you also can send it to Samsung which is faster and get it replaced for free one year factory warranty i had mine replaced twice already and took less than a week to get the phone. only downside is ups just leave your phone at your door of your house when your not there it happed twice thx goodness no one took the phone. Call samsung and be done i wouldn't bother waiting on walmart.
Sent from my SPH-L710 using XDA Premium App
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Thank you, this is good to know in case something goes wrong with my next phone. I'm going to get my next replacement from walmart and it will be brand new, so hopefully it won't have problems. I'm still waiting to hear from them, but its been less than a day and it's labor day weekend.

bmoreboy02 said:
I buy all my products from walmart....maybe bestbuy sometimes but new in box is new in box no matter if its sprint or walmart or bestbuy. Stuff happens.
Sent from my SPH-L710 using xda app-developers app
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Relax dude, Like said, that is my opinion..lol

I sensed no attitude or disrespect in his post that warranted him to "relax". Whatever. Anyways my advice to OP is to have the Wal Mart store manager find you another new phone at a nearby store OR Athey can have one shipped to your house. For the duration of your return policy you will need to deal with Wal Mart. After that time elapses and you still have not got your phone swapped out, you can go to any corporate Sprint store for repair/exchange as long as you have TEP (total equipment protection) on your line of service. If yoy don't, your next best option is to contact Samsung as was already suggested. I'm confident Wal Mart will make it right. Good luck.

Why can't you go to a different Walmart that has it in stock and Swap it there?

The agreement with walmart states that you must return it to the same store you received it from. I don't have TEP, but I called walmart to check yesterday and they have ordered 3 new phones for the shelves and they are saving one for me so I can get it swapped out. So far everything has been working very smooth with them.

Dang, you have a bar in your house?!!! :victory:

I'm glad I'm not the only one who got a defective GS3 >_<, I'm onto my second one actually.
My first GS3 I had to have exchanged as the charging port was bad on it, the second one (the one I'm on now,) the headphone jack went awry and I had to replace it.
I actually work for Sprint at a Service Center, so luckily if anything goes wrong on mine I can repair it.
Also on the plus side, the GS3 is EXTREMELY easy to work on! Most parts are interchangeable (except charging ports of course,) and besides the tons of screws on the back it's pretty easy to open up once the screws are out.
I do have to say having insurance on your phone is the smartest thing you can do, because without it outside of the 14 day return policy if you have a manufacturer's defect or something wrong you have to send it to Samsung or pay $35 at a repair center to get it replaced or fixed.
If you guys have any questions feel free to ask!

TheDeadRabbit said:
I'm glad I'm not the only one who got a defective GS3 >_<, I'm onto my second one actually.
My first GS3 I had to have exchanged as the charging port was bad on it, the second one (the one I'm on now,) the headphone jack went awry and I had to replace it.
I actually work for Sprint at a Service Center, so luckily if anything goes wrong on mine I can repair it.
Also on the plus side, the GS3 is EXTREMELY easy to work on! Most parts are interchangeable (except charging ports of course,) and besides the tons of screws on the back it's pretty easy to open up once the screws are out.
I do have to say having insurance on your phone is the smartest thing you can do, because without it outside of the 14 day return policy if you have a manufacturer's defect or something wrong you have to send it to Samsung or pay $35 at a repair center to get it replaced or fixed.
If you guys have any questions feel free to ask!
Click to expand...
Click to collapse
Definitely worth having insurance. I didn't even know, but even (with insurance) outside of the 14 days sprint will either fix or replace the device in store right there with a unit in stock. That's pretty cool.
Sent from my SPH-L710 using Tapatalk 2

TheDeadRabbit said:
pay $35 at a repair center to get it replaced or fixed.
Click to expand...
Click to collapse
But at $11/month, it would only take a little more than 3 months to get that back with no insurance, right? I went to the Sprint store once in the almost 2 years I had my Epic 4G, but paid $7-8 each month for it, which comes out to a lot more than $35.

knyque said:
But at $11/month, it would only take a little more than 3 months to get that back with no insurance, right? I went to the Sprint store once in the almost 2 years I had my Epic 4G, but paid $7-8 each month for it, which comes out to a lot more than $35.
Click to expand...
Click to collapse
Yes but u also get lost/stolen, physical and liquid damage coverage with the 11
Sent from my SPH-L710 using xda premium

Given a defective phone. Sprint will not fix problem.

So let me start out by saying this. When i purchased my phone in the top right corner their appeared to have been a air pocket in the glass. It even had a small bump feel when running your finger over it. Well took the phone back to best buy the next day and they wouldn't replace it. Took it to sprinr for the 14 day return, but they wanted me to pay a restocking fee and would not allow me to swap for another galaxy s3 best they offered was a evo lte. So i just decided i would have to keep this phone.
I put a otterbox defender on it, which thankfully covered this little screen imperfection so it wasnt seen. Well i have now had the phone for about 3 months and today i dropped it from the couch(about 18") to the floor that is carpeted. It hit on the corner which is well covered by the otterbox, yet when i picked it up.. the screen has a few big cracks in it running from that little air bubble that is still easy to tell has been there forever.
I took the phone to sprint and they want me to pay the 150 for insurance.. Despite their being record of me complaining about this air bubble the day AFTER i purchased the phone. They refuse to fix it, or replace my defective product. I have called sprint to no avail.
I have proof that it has been like this since i got it. I have pictures and the phone still is proof it was defective, yet sprint refuses to fix the issue.
What are my options? I feel paying the 150 for insurance is bs. There is no way anything but this defective screen would have broken from 18" onto carpet in one of the best phone cases you can get.

Tgrable said:
So let me start out by saying this. When i purchased my phone in the top right corner their appeared to have been a air pocket in the glass. It even had a small bump feel when running your finger over it. Well took the phone back to best buy the next day and they wouldn't replace it. Took it to sprinr for the 14 day return, but they wanted me to pay a restocking fee and would not allow me to swap for another galaxy s3 best they offered was a evo lte. So i just decided i would have to keep this phone.
I put a otterbox defender on it, which thankfully covered this little screen imperfection so it wasnt seen. Well i have now had the phone for about 3 months and today i dropped it from the couch(about 18") to the floor that is carpeted. It hit on the corner which is well covered by the otterbox, yet when i picked it up.. the screen has a few big cracks in it running from that little air bubble that is still easy to tell has been there forever.
I took the phone to sprint and they want me to pay the 150 for insurance.. Despite their being record of me complaining about this air bubble the day AFTER i purchased the phone. They refuse to fix it, or replace my defective product. I have called sprint to no avail.
I have proof that it has been like this since i got it. I have pictures and the phone still is proof it was defective, yet sprint refuses to fix the issue.
What are my options? I feel paying the 150 for insurance is bs. There is no way anything but this defective screen would have broken from 18" onto carpet in one of the best phone cases you can get.
Click to expand...
Click to collapse
I would try calling customer service rather than in store, and whenever you hear the words "I'm afraid I can't do anything for you" reply with "Let me speak to you supervisor." It may not work, but the keep making noise, the squeeky wheel gets the grease.

I think you're screwed. Sucks.
Sent from my SPH-L710 using xda app-developers app

What this ^^^ person said.
You should of kept going at best buy or deal with Samsung directly.
Sent from Pluto.
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They should have swapped it on the spot the first time, no fee involved. The only time you have to pay a restocking fee is if you return the device or you swap it for a different one. If you're doing a defective swap, no fee.
Also, it's covered under the ESRP (service plan) portion of TEP, not the ERP (insurance) portion, which means no charge to you. Take it to a repair center and they will exchange it for you.

newalker91 said:
If you purchased the phone at Best Buy, corporate is under no obligation to swap the device for you. It is Best Buy's responsibility to carry out their return policy. As for trying to get Sprint to replace your device due to defective glass, you're barking up the wrong tree. Samsung manufactured your device, not Sprint. Take up your issue with them. Your Total Equipment Protection on the device is very straight forward in its terms. Mechanical/electrical failure = $0 advanced exchange. Physical damage/liquid damage (one or more cracks exceeding 1" total) = referred to Asurion for accidental damage claim requiring applicable deductible ($150 in your case).
Click to expand...
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This
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newalker91 said:
If you purchased the phone at Best Buy, corporate is under no obligation to swap the device for you. It is Best Buy's responsibility to carry out their return policy. As for trying to get Sprint to replace your device due to defective glass, you're barking up the wrong tree. Samsung manufactured your device, not Sprint. Take up your issue with them. Your Total Equipment Protection on the device is very straight forward in its terms. Mechanical/electrical failure = $0 advanced exchange. Physical damage/liquid damage (one or more cracks exceeding 1" total) = referred to Asurion for accidental damage claim requiring applicable deductible ($150 in your case).
Click to expand...
Click to collapse
Correct. I work for sprint corporate and this is the correct policy.
Sent from my SPH-L710 using Tapatalk 2

Aersaud said:
Correct. I work for sprint corporate and this is the correct policy.
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No correct policy would have been to replace it the day after I purchased it and took it to them for a phone swap to a non defective gs3. However they seem to have just told me whatevercto get me out the door. Also corporate is responsible with some research. Me buying from best buy is the same as buying from any sprint store since a lot of them are 3rd party themselves which is exactly what best buy falls under.
Direct words from sprint last night. That where I purchased it does not mattef as long as it was a authorized sprint retailer.
I should be hearing back this evening from the supervisor of a supervisors supervisor supevisor. I think everyone at sprint is someones supervisor.
I will update this thread as things unwind.

Tgrable said:
No correct policy would have been to replace it the day after I purchased it and took it to them for a phone swap to a non defective gs3. However they seem to have just told me whatevercto get me out the door. Also corporate is responsible with some research. Me buying from best buy is the same as buying from any sprint store since a lot of them are 3rd party themselves which is exactly what best buy falls under.
Direct words from sprint last night. That where I purchased it does not mattef as long as it was a authorized sprint retailer.
I should be hearing back this evening from the supervisor of a supervisors supervisor supevisor. I think everyone at sprint is someones supervisor.
I will update this thread as things unwind.
Click to expand...
Click to collapse
Best of luck to you.
Sent from Pluto.

Aersaud said:
Correct. I work for sprint corporate and this is the correct policy.
Sent from my SPH-L710 using Tapatalk 2
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Yep this.

Sprint cant and will not fix any phone with physical or water damage. If it was broken it should have been replaced or returned within 14 days otherwise you agreed to keep the device despite the condition it was given in. Sorry for your luck. An over/short/damage order should have been done for you from the beginning. Being that it came from Best Buy you would of been directed to them within 14 days as Sprint is not responsible for their inventory within the trial period.
Sent from my Nexus 7 using XDA Premium HD app
---------- Post added at 10:27 PM ---------- Previous post was at 10:24 PM ----------
Sunsparc said:
They should have swapped it on the spot the first time, no fee involved. The only time you have to pay a restocking fee is if you return the device or you swap it for a different one. If you're doing a defective swap, no fee.
Also, it's covered under the ESRP (service plan) portion of TEP, not the ERP (insurance) portion, which means no charge to you. Take it to a repair center and they will exchange it for you.
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Incorrect. Any physical or water damage is not repaired or replaced for free.
Sent from my Nexus 7 using XDA Premium HD app

newalker91 said:
Unfortunately, you cannot tell those of us who have been enforcing Sprint policies at both corporate and third party for years what is or is not correct. I've explained Sprint's policies as they are verbatim written, and the only way a supervisor is going to get around these policies will be with managerial exceptions. That does not make their decision policy nor them telling you otherwise correct. Best Buy should have honored their buyer's remorse period to exchange your defective equipment, but as the device did NOT exit Sprint's corporate location or warehouse inventory, they do NOT have to exchange it for you. Should they have exchanged it, that manager would show up on a violation report and would have been penalized accordingly.
To the guy who said that your phone is covered under ESRP, that is also not the case. Physical damage is physical damage. ESRP does not cover anything totaling over 1 crack of 1" in length, which your device clearly exceeds.
Click to expand...
Click to collapse
Did you read your employment contract? Sprint can kick you out whenever they want.
Why you are enforcing their policies so much?
And to the OP. Why you let them give you a defective phone?
Sent from my O=O

Listen to me.... this advise is priceless.
Dude, all you have to do is brick it and get a new one. I've managed to get a new one in my past endevours.

csmasn said:
Did you read your employment contract? Sprint can kick you out whenever they want.
Why you are enforcing their policies so much?
And to the OP. Why you let them give you a defective phone?
Sent from my O=O
Click to expand...
Click to collapse
Any employer can fire you whenever they want, especially if you're in a right to work state enforcing company policy is an employees job.
Sent from my SPH-L710

csmasn said:
Did you read your employment contract? Sprint can kick you out whenever they want.
Why you are enforcing their policies so much?
And to the OP. Why you let them give you a defective phone?
Sent from my O=O
Click to expand...
Click to collapse
For one it gets people to the right place to resolve their issues. Two, it stops the spreading of false information and people being pissed off thinking they can get something done they can't.
Sent from my Nexus 7 using XDA Premium HD app

I think what makes me laugh the most about this situation is when you call sprint ask them what you should you do. Well they explain to you go to you nearest sprint repair store so they can look at the hand set. So you do and you have a sprint "tech" who knows absolute crap about phones and there way of taking care of you is, "sorry call asurion." They'll fix it for you. I'm sorry sprints store and some of over the phone cs is a joke. And those who defend it have no idea what customer service is. I don't care if samsung made it or not . Why is it other companies who don't make device they sell have no problem to take care of the problem for there customer base. Verizon prime example all I do is call cs and explain the problem and have another device sent to me. I

bsanto9 said:
I think what makes me laugh the most about this situation is when you call sprint ask them what you should you do. Well they explain to you go to you nearest sprint repair store so they can look at the hand set. So you do and you have a sprint "tech" who knows absolute crap about phones and there way of taking care of you is, "sorry call asurion." They'll fix it for you. I'm sorry sprints store and some of over the phone cs is a joke. And those who defend it have no idea what customer service is. I don't care if samsung made it or not . Why is it other companies who don't make device they sell have no problem to take care of the problem for there customer base. Verizon prime example all I do is call cs and explain the problem and have another device sent to me. I
Click to expand...
Click to collapse
I've never had a bad experience with Sprint cs or any in store fixes. 45 min and I either have a fixed working phone or a replacement on the way.
But that's only for software issues not physical damage.
Pretty clear if it can't be fixed in store they have to turn it over to insurance claim.
Honestly sounds like your just butt hurt because Sprint is standing their ground on their policies and procedures.
If it was a issue when you bought the phone you should of returned it within the 14 days.
Sent from Pluto.

For the insurance protection we have thru sprint.. what do they cover if they wont fix a broken screen anymore.. and when did they stop because have taken in the touch pro 1, the TP2, and the EPIC 4G multiple times. And they all were rooted.. Some even with water damage.. from things like screen wont come on.. keyboard not working and even a cracked screen.. and they fix it wit no problem and dont charge me anything. Luckily I havent had to take my gs3 in yet.. but my girl has the galaxy nexus and they wont fix a little crack on the screen.. so my question is what do they fix and should I keep the full insurance or just pay for assurion since more then likely thats where they gonna send me any way
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bsanto9 said:
I think what makes me laugh the most about this situation is when you call sprint ask them what you should you do. Well they explain to you go to you nearest sprint repair store so they can look at the hand set. So you do and you have a sprint "tech" who knows absolute crap about phones and there way of taking care of you is, "sorry call asurion." They'll fix it for you. I'm sorry sprints store and some of over the phone cs is a joke. And those who defend it have no idea what customer service is. I don't care if samsung made it or not . Why is it other companies who don't make device they sell have no problem to take care of the problem for there customer base. Verizon prime example all I do is call cs and explain the problem and have another device sent to me. I
Click to expand...
Click to collapse
Verizon and att ship you a new one no questions asked, correct
Sent from my SPH-L710 using xda premium

bsanto9 said:
I think what makes me laugh the most about this situation is when you call sprint ask them what you should you do. Well they explain to you go to you nearest sprint repair store so they can look at the hand set. So you do and you have a sprint "tech" who knows absolute crap about phones and there way of taking care of you is, "sorry call asurion." They'll fix it for you. I'm sorry sprints store and some of over the phone cs is a joke. And those who defend it have no idea what customer service is. I don't care if samsung made it or not . Why is it other companies who don't make device they sell have no problem to take care of the problem for there customer base. Verizon prime example all I do is call cs and explain the problem and have another device sent to me. I
Click to expand...
Click to collapse
Why should you care you're calling a plumber to fix your car. It was a plumber that sold it to you. /sarcasm
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---------- Post added at 03:36 PM ---------- Previous post was at 03:33 PM ----------
LexLuger82 said:
Verizon and att ship you a new one no questions asked, correct
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Because they make up costs through ridiculous monthly pricing. Pick your poison. You want cheap rates and free phones after YOU break it too? Entitled much aren't we?
Sent from my SPH-L710 using XDA Premium HD app

[Q] I dun goofed... (brick)

So yeah. After all these years of rooting and flashing I finally made a grave mistake. Flashed the international PA rom instead of the sprint one thinking I was in the sprint forums. I cant turn my phone on. Red LED comes up when its plugged into charger with no battery. I've done lots of research and have pretty much come to the conclusion that I'm screwed. Any last words of hope? I've tried ODIN already but it wont detect my phone... I feel like such an idiot.

JTAG.

http://forum.xda-developers.com/showthread.php?p=38310280
D

JTAG, there are several available who provide the services. Search xda
Transmitted with a portable device using Xparent Blue Tapatalk 2

I suppose I could look into JTAG. Too bad stupidity isn't covered under warranty
Sent from my Nexus 7 using xda app-developers app

thetony said:
I suppose I could look into JTAG. Too bad stupidity isn't covered under warranty
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I would prefer just taking it to sprint if you have total equipment protection the replacement is free if you don't you pay $35 fee and you get a replacement phone the next day and don't have to wait 3-5 days for your phone to get fixed
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thetony said:
I suppose I could look into JTAG. Too bad stupidity isn't covered under warranty
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Ya well, I felt stupid when I dropped my phone and broke the glass and had to pay $150 for a replacement from Assurion a few weeks back. A JTAG is less then half that price I believe.
Sent from my Nexus 7 using Tapatalk 2

jazz995756 said:
I would prefer just taking it to sprint if you have total equipment protection the replacement is free if you don't you pay $35 fee and you get a replacement phone the next day and don't have to wait 3-5 days for your phone to get fixed
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
:banghead::banghead::banghead::thumbdown::thumbdown::thumbdown:
SPRINT GS3 FAQ

flastnoles11 said:
:banghead::banghead::banghead::thumbdown::thumbdown::thumbdown:
SPRINT GS3 FAQ
Click to expand...
Click to collapse
My local Sprint told me that when I get their insurance I can do anything to my phone and return it. They said that includes bricks and water damage. Lol. But some locations may be different :/
Sent from my SPH-L710 using xda premium

Vfan23 said:
My local Sprint told me that when I get their insurance I can do anything to my phone and return it. They said that includes bricks and water damage. Lol. But some locations may be different :/
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Yes you are correct, you pay the deductible return the phone and get a refurbished phone.
Sent from my Nexus 7 using Tapatalk 2

jazz995756 said:
I would prefer just taking it to sprint if you have total equipment protection the replacement is free if you don't you pay $35 fee and you get a replacement phone the next day and don't have to wait 3-5 days for your phone to get fixed
Sent from my SPH-L710 using xda premium
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☆SoA: Son's of Android™☆
I like to break stuff!

GiantJay said:
Yes you are correct, you pay the deductible return the phone and get a refurbished phone.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
It all really depends on who you deal with. My local also let's me bring in busted phones and other electronics and I get credits on my account. Now I don't have the TEP but if I did hard brick my phone than my next step would be Craigslist. People abusing the system does aggravate me BUT when Sprint managers say ANYTHING is covered than I guess its OK to take it in to them. My local also replaces with brand new units, no refurbs till you hit 3 exchanges (which no one should in their right mind). Sorry for the long post but that's my two cents. OP, try a JTAG and if that don't work than tell your local Sprint what happened, don't try to hide it, most of them will work with you. .
Sent from my SPH-L710 using xda premium

Vfan23 said:
It all really depends on who you deal with. My local also let's me bring in busted phones and other electronics and I get credits on my account. Now I don't have the TEP but if I did hard brick my phone than my next step would be Craigslist. People abusing the system does aggravate me BUT when Sprint managers say ANYTHING is covered than I guess its OK to take it in to them. My local also replaces with brand new units, no refurbs till you hit 3 exchanges (which no one should in their right mind). Sorry for the long post but that's my two cents. OP, try a JTAG and if that don't work than tell your local Sprint what happened, don't try to hide it, most of them will work with you. .
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
TEP covers anything, that's for sure, even if your phone gets stolen. But you should always have to pay the deductible ($150 for our phones) in order to get a new (read: refurbished) phone. I don't know why your Sprint store is saying (and doing) otherwise, but I know that the TEP is through Asurion (I've dealt with them before on my old EVO) and the deductible sucks, but it's there for a reason. I'd wager a guess and say that someone at your local Sprint store is doing something shady with those bricked phones. Probably claiming 15-day returns. Don't know exactly why they'd do that, but there it is...
What others have recommended in the past (even within the last two days), is straight-up fraud: going to Samsung directly and claiming ignorance "my phone wouldn't turn on this morning." Myself (and others) have called this for what it is: defrauding Samsung.
You were told by your Sprint Store that this is ok, so I don't have any qualms with you over that, but I know that the course of action you've described is not sanctioned by Sprint Corporate or by Asurion or Samsung.
Just wanted to give you a reason so many people are crying out "Fraud!"

Vfan23 said:
It all really depends on who you deal with. My local also let's me bring in busted phones and other electronics and I get credits on my account. Now I don't have the TEP but if I did hard brick my phone than my next step would be Craigslist. People abusing the system does aggravate me BUT when Sprint managers say ANYTHING is covered than I guess its OK to take it in to them. My local also replaces with brand new units, no refurbs till you hit 3 exchanges (which no one should in their right mind). Sorry for the long post but that's my two cents. OP, try a JTAG and if that don't work than tell your local Sprint what happened, don't try to hide it, most of them will work with you. .
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
You my friend got a free thanks
SPRINT GS3 FAQ

I don't want to commit Fraud and have the chance of getting in trouble. And the TEP deductible is like $150 last time I checked. Has anyone used mobiletechvideos com?

thetony said:
I don't want to commit Fraud and have the chance of getting in trouble. And the TEP deductible is like $150 last time I checked. Has anyone used mobiletechvideos com?
Click to expand...
Click to collapse
Not personally but it is highly recommended by trusted people around here and other places.
Sent from my Nexus 7 using Tapatalk 2

thetony said:
I don't want to commit Fraud and have the chance of getting in trouble. And the TEP deductible is like $150 last time I checked. Has anyone used mobiletechvideos com?
Click to expand...
Click to collapse
Its not fraud I've actually asked sprint representatives and they told me as long as we were honest up front it won't matter if its bricked due to rooting as long as we pay the fee to replace it should be ok. Fraud comes in when you lie to them and get a free replacement phone out of them and a deductible that big is for physical damage like a broken screen or something not for a bricked phone.
Sent from my SPH-L710 using xda premium

Oh no please no more discussions on the ideology of what's right and what's wrong. Personally I go with JTAG, repair my brand new device. Not get a refurbished one that you really have no idea what happened to it.
Transmitted with a portable device using Xparent Blue Tapatalk 2

topherk said:
TEP covers anything, that's for sure, even if your phone gets stolen. But you should always have to pay the deductible ($150 for our phones) in order to get a new (read: refurbished) phone. I don't know why your Sprint store is saying (and doing) otherwise, but I know that the TEP is through Asurion (I've dealt with them before on my old EVO) and the deductible sucks, but it's there for a reason. I'd wager a guess and say that someone at your local Sprint store is doing something shady with those bricked phones. Probably claiming 15-day returns. Don't know exactly why they'd do that, but there it is...
What others have recommended in the past (even within the last two days), is straight-up fraud: going to Samsung directly and claiming ignorance "my phone wouldn't turn on this morning." Myself (and others) have called this for what it is: defrauding Samsung.
You were told by your Sprint Store that this is ok, so I don't have any qualms with you over that, but I know that the course of action you've described is not sanctioned by Sprint Corporate or by Asurion or Samsung.
Just wanted to give you a reason so many people are crying out "Fraud!"
Click to expand...
Click to collapse
All I was doing was rellaying one message (from Sprint) to you guys. I've never filed a claim and probably never will. Hard bricks are almost always user error based soley on not reading or paying attention. I feel that with user error you should bite the bullet and figure another way vs taking it in to Sprint. I don't have a cooperate store near me, they're all Absolute Wireless so that could have something to do with it. But again, I DO NOT condone fraud nor do I condone the TEP exchange for hard bricks. I especially don't condone filing a warranty exchange by calling Samsung. Again, just telling you what they told me.
Sent from my SPH-L710 using xda premium

GiantJay said:
Ya well, I felt stupid when I dropped my phone and broke the glass and had to pay $150 for a replacement from Assurion a few weeks back. A JTAG is less then half that price I believe.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
i ordered my glass for i think it was $12.00 or lower
only took a hair dryer to fix it...didnt take one screw out.
you should have googled or youtubed it

LGOG/ FYI/ Asurion insurance & TEP

FYI: Asurion Insurance company who handles Sprint Total Equipment Protection
As of now the LG optimus G is no longer being Stocked by Asurion. I had lost my phone and am going through the process to get it replaced through TEP. First Asurion technicians mess up my address so they try to recall the phone delivery. They send me out another phone. Long story short I receive two phones. A LG optimus g and an HTC EVO 4g. The lg optimus g has a soc lock on it (or lost and stolen flag) and is locked from being activated and the HTC EVO was sent because some genius seems to think that it is a comparable phone to the Optimus. The EVO is in noway comparable in price or specs! So after numerous calls to sprint and Asurion they still have not taken the soc lock off the phone after I was assured it would take 2-4 hours on the first call and then "up to 24 hrs" on another call and then this last call they now have to resubmit the ticket to unlock it and I have to wait some more. I'd like to believe I have a fair amount of technical knowledge since I am in the tech field but, correct me if i'm wrong it's just a tech behind a computer that needs to take the MEID# off the lost or stolen flagged list. I did manage to get a look at there ratings on there website before they changed them (I thought that was interesting when I saw quite a few other unhappy chumps like me) but this is not unusual. Coming from their website and from what the Sprint technician had told me it is happening more often.
Anyway lol, Asurion has only got in stock for the LGOG what they have left on their shelves and apparently they tried to deliberately stop me from receiving the one I had got. Just some FYI, If you have to have your phone replaced through TEP I would make sure they are going to send out an LGOG and if not make sure it is a comparable phone. I'm not bashing the EVO because that is the phone I had before I switched to the LGOG, it's almost a turtle compared to the optimus. They've got me so pissed right now I'm considering filing a complaint with the better business bureau. But sorry for the Vent of incoherent ramblings, I'm in a bit of a nerd rage right now lol.

What current sprint phones out there are comparable to the LGOG?
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elmonster213 said:
What current sprint phones out there are comparable to the LGOG?
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Click to expand...
Click to collapse
The htc one would be the only viable replacement in my opinion.
Sent from my LG-LS970 using xda app-developers app

What about the GS4?
Sent from my LG-LS970

another thread about someones bad experience
Sent from my LG-LS970 using xda app-developers app

LGoger74 said:
FYI: Asurion Insurance company who handles Sprint Total Equipment Protection
As of now the LG optimus G is no longer being Stocked by Asurion. I had lost my phone and am going through the process to get it replaced through TEP. First Asurion technicians mess up my address so they try to recall the phone delivery. They send me out another phone. Long story short I receive two phones. A LG optimus g and an HTC EVO 4g. The lg optimus g has a soc lock on it (or lost and stolen flag) and is locked from being activated and the HTC EVO was sent because some genius seems to think that it is a comparable phone to the Optimus. The EVO is in noway comparable in price or specs! So after numerous calls to sprint and Asurion they still have not taken the soc lock off the phone after I was assured it would take 2-4 hours on the first call and then "up to 24 hrs" on another call and then this last call they now have to resubmit the ticket to unlock it and I have to wait some more. I'd like to believe I have a fair amount of technical knowledge since I am in the tech field but, correct me if i'm wrong it's just a tech behind a computer that needs to take the MEID# off the lost or stolen flagged list. I did manage to get a look at there ratings on there website before they changed them (I thought that was interesting when I saw quite a few other unhappy chumps like me) but this is not unusual. Coming from their website and from what the Sprint technician had told me it is happening more often.
Anyway lol, Asurion has only got in stock for the LGOG what they have left on their shelves and apparently they tried to deliberately stop me from receiving the one I had got. Just some FYI, If you have to have your phone replaced through TEP I would make sure they are going to send out an LGOG and if not make sure it is a comparable phone. I'm not bashing the EVO because that is the phone I had before I switched to the LGOG, it's almost a turtle compared to the optimus. They've got me so pissed right now I'm considering filing a complaint with the better business bureau. But sorry for the Vent of incoherent ramblings, I'm in a bit of a nerd rage right now lol.
Click to expand...
Click to collapse
The EVO was great in its' heyday, but I totally agree with you. The EVO is not a comparable replacement to the LGOG. They could have, at least, sent you a GS3. That's total BS and I hope you make Asurion/Sprint's lives hell until you get it sorted out.

Switch to best buys insurance. That's what i did... Cheaper and no deductible. And you get a burner phone while you wait for your new one.
Sent from my LG-LS970 using xda app-developers app

many isabour
I would not accept the Evo.

lurtis said:
Switch to best buys insurance. That's what i did... Cheaper and no deductible. And you get a burner phone while you wait for your new one.
Sent from my LG-LS970 using xda app-developers app
Click to expand...
Click to collapse
But you're out of luck if you lose your phone or it is stolen.
Sent from my LG-LS970 using xda app-developers app

I just got a replacement LGOG from Asurion delivered in like 14 hours on the 13th. Process was smoother than any Sprint issue I've ever had.
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Illionaire said:
I just got a replacement LGOG from Asurion delivered in like 14 hours on the 13th. Process was smoother than any Sprint issue I've ever had.
Click to expand...
Click to collapse
While I congratulate you on your speedy replacement, you are in a small group. I've dealt with Asurion a number of times both with my own and with my clients' devices, and while I've had the rare rapid recovery, I've since changed my tune after having them basically tell me to go to hell when my Evo needed replacing a few years back after it was knocked out of my hand and on to the concrete, and I complained that a month-long turnaround was unacceptable. And eventually it took them two months to replace them phone. In the meantime, I went and paid full price for an Epic, which I eventually replaced with my LGOG a couple of years later, and sold the Epic and Evo on craigslist.
Consumerist has an interesting workaround for the iPhone that makes me wonder if we could do the same the with our phones (assuming you have renters/homeowners insurance). Unfortunately, I haven't posted enough to post the link, but if you google consumerist electronics insurance, you should be able to find it on the first page of results.

I guess I'm quite lucky. I had to fork over $150 to get mines replaced after dropping it from my longboard. They processed the claim in a day and had another before 48hrs....I have heard some horror stories tho.
LGOG
*Tu Madre"
Rooted my phone

I'm also lucky have received two replacement with out any problem ...did my first claim online and was approved instantly.. Second was on phone to have a replacement sent took after 15mins of their automated bs about 2 mins with the service rep and was approved ... Have another one here tomorrow
1st was done Friday night arrived Saturday ...2nd was called Sunday afternoon ...
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Well got my replacement and the damn back is coming off ... The plastic piece that has the design on it and says lg...should I call and complain or leave well enough alone ?
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I vote call. You want to make certain your phone is in great shape and that does not appear to be great shape to me.
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