Develop Bugs

New changes in Sprints Total Equipment Protection Plans

http://www.engadget.com/2012/06/08/sprint-total-equipment-protection-tiered-plans/
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Anybody else here STILL think its a ripoff paying a little more outright at BEST BUY for a brand new phone with their $10/mo protection plans with no questions asked, NO deductible, Unlimited replacements (within 2 week periods)???
Sprint can stick it.
Best buy protection is the best service I have ever had. Always got a replacement, for water damage, smashed screen, stolen, bricked, they even offer loaner phones until your replacement comes in.
This is the reason I never have an intrusive screen protector on, or sport a bulky ugly case that can never slide out of your pocket just right.

It doesn't cover stolen or lost but I have to agree it is one of the better ones, I have it myself. I paid for it for 2 years up front
Sent from my EVO using XDA

I have worked for a Sprint Retailer for over a year now and still this the TEP is a bit off.
If your prone to normal wear and tear and cracked screens Best Buy's is much better. If your prone to losing it constantly, (no more than 3 times in 12 months however) then TEP works.
It's just another way to make a few bucks. What's horrible is without the TEP insurance, if a speaker blows or something your looking at $35 for repair

My only question is...will this count as a material change in T&C for our phone? I'm looking for an easy upgrade and have been waiting for Sprint to change the contract (they always do).

luckychef28 said:
My only question is...will this count as a material change in T&C for our phone? I'm looking for an easy upgrade and have been waiting for Sprint to change the contract (they always do).
Click to expand...
Click to collapse
Hmmm.. Would be a easy way to upgrade to the gs3
Sent from my SPH-D710 using Tapatalk

It won't count as the T&C hole applies to your wireless contract.
TEP is an add on so doesn't apply towards that.
(Already checked)

No questions asked doesn't exist at best buy. I bought a transformer prime from them. The prime has had a number of confirmed quality control issues and I had to exchange it twice until I got one that works. After the second exchange, they told me I wouldn't be able to return or exchange anything from them for 90 days, even if defective. I told them to keep the prime, got my money back, and haven't stepped foot in their stores since. I used to spend thousands of dollars a year there. No wonder they are going out of business.
Sent from my SPH-D710 using Tapatalk 2

supercholo said:
I have worked for a Sprint Retailer for over a year now and still this the TEP is a bit off.
If your prone to normal wear and tear and cracked screens Best Buy's is much better. If your prone to losing it constantly, (no more than 3 times in 12 months however) then TEP works.
It's just another way to make a few bucks. What's horrible is without the TEP insurance, if a speaker blows or something your looking at $35 for repair
Click to expand...
Click to collapse
Not true. They don't charge for warranty. If you want expedited warranty service, you have to pay the $35, otherwise it takes 1-2 weeks to get replaced. If you play your cards right, you can get the $35 fee waived.
Sent from my SPH-D710 using Tapatalk 2

kingsway8605 said:
Not true. They don't charge for warranty. If you want expedited warranty service, you have to pay the $35, otherwise it takes 1-2 weeks to get replaced. If you play your cards right, you can get the $35 fee waived.
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
False? Since when! Retail stores don't give you options to get a free replacement in 1-2 weeks. It's just $35, even if device is on backorder.
Sent from my SPH-D710 using XDA

afive720 said:
False? Since when! Retail stores don't give you options to get a free replacement in 1-2 weeks. It's just $35, even if device is on backorder.
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
Not false, sprint does not charge for warranty replacements. It would be illegal to do so. They provide a service for $35. If you object to the $35, they handle the warranty through the manufacturer which takes more time. However, if you threaten to cancel, they almost always waive the fee. This is probably just a case of you being an uninformed lower level employee.
Sent from my SPH-D710 using Tapatalk 2

afive720 said:
False? Since when! Retail stores don't give you options to get a free replacement in 1-2 weeks. It's just $35, even if device is on backorder.
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
I believe that he is referring to going through Samsung to get the warranty replacement.

Fuuuck. That. ****.
200 dollar deductible because I have a really nice phone?! Gtfo
I have always preferred best buy myself too. It seems that they are always willing to do what is right for the customer and I have never had any issues...
I read somewhere that someone had a bad experience. Don't let that experience ruin it for you... Could have been an employee with a hair up their ass that day and was taking it out on you... ALWAYS confirm things with another employee, customer, or even go to another store. I won't hesitate to drive to any of the three around here to confirm something or to grab something that wasn't in stock at the other store.... Worked for me so far! Otherwise, there's always the sprint store
Sent from my SPH-D710 using XDA

So what are other protection options? I got my phone through Amazon so best buy isn't an option as far as I know. I have the sprint TEP and this is just retarded.
Sent from my SPH-D710 using xda premium

icarr4077 said:
So what are other protection options? I got my phone through Amazon so best buy isn't an option as far as I know. I have the sprint TEP and this is just retarded.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
If you're concerned about breaking, losing, or having your device stolen, looks like your only option is to stick to TEP. Next time, stop by Best buy...
Sent from my SPH-D710 using XDA

This is an ass raping in a half. I actually just got the G2 and loving it so far. Looks like I will be sticking with it for quite sometime cause I just dont think I can handle this ass blast from sprint/assurion.

icarr4077 said:
So what are other protection options? I got my phone through Amazon so best buy isn't an option as far as I know. I have the sprint TEP and this is just retarded.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
http://www.zagg.com/store/services/zaggsafe/safe.php
http://www.squaretrade.com/

The squaretrade option is an interesting one. Seems like fairly limited coverage and still with the 100 dollar deductable.
Sent from my SPH-D710 using xda premium

I switched to best buy when I got my gsII.. I haven't had to use it but they just seemed way more pleasant to deal with than my local sprint store, and obviously like everyone else said the sprint plan is better if you're prone to losing/getting your phone stolen. Personally as long as best buy isn't going out of business and time soon I will buy my phone from and use best buy insurance. Just a personal preference.
Sent from my SPH-D710 using XDA

Save your money. Equipment protection is a rip off. The phones have a one year warranty. Keep an old phone that you can port to for a couple of weeks while you send it out to the mfg if you can't afford the $35 for repair service. But if you pay 15/mo for 2 years + $100.00 deductible, you end up paying $460.00. Sounds like a huge waste of money to me when you can buy a new phone outright that is an older model for like $200.

Best buy protection used to be even better. I used it to pull off 2 upgrades with no cost to me. They have since changed it.
Before i took my evo in with a spider web for a screen. They sent it off, and a month later they said they were just going to give me a new phone. I got a gift card for $649 and they let me change phones.
Now, they only do rapid exchange with a referb. I had bby btp on everyone until this phone, because i got it in Amazon on black Friday for $.01.
And best buy does NOT cover lost or stolen, only sprint does.
Sent from Mijjah74's "the goodness" with kobridge 3.3 m tweak

Just got my Galaxy S3 today. Received a dud unfortunately :( Couple problems inside.

Well today I got my Galaxy S3 at Walmart. It was cheaper than sprint, and I only payed 148 before taxes. Unfortunately it has a problem with the camera. The main camera has a huge sensor issue line going through all the pictures, mainly apparent in lower light. It does it with all camera apps. Phone is fresh out the box. I went back to walmart and unfortunately they did not have another S3 in stock. I have 14 days to swap it out and got a case started. The lady told me she has to wait until tomorrow to speak to the manager since she does not have authority to order a new one, but she assured me I will get a new one. I hope this goes without problems. Downside of getting it at walmart...
Here are some pictures of the screens:
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You can see the line in all of these. Something is wrong with the image sensor. I really hope my replacement phone will not have any bugs like this.
One last thing, I know its 16 GB, and formatted always shows less, but WHY does my girlfriends verizon S3 show the full 16 GB ??
Mine:
Hers:
Is it just showing hers wrong, or does her phone really have more memory, even though they are the same model pretty much. 16GB

This is why you don't buy high end products from walmart...that's just my opinion tho.
Have you asked if any near by store has any in stock?
Sent from my SPH-L710 using Tapatalk 2

Mine shows 12.05 as well. There is definitely something wrong with the camera
Sent from Galaxy SIII

Duce HD2 said:
This is why you don't buy high end products from walmart...that's just my opinion tho.
Have you asked if any near by store has any in stock?
Sent from my SPH-L710 using Tapatalk 2
Click to expand...
Click to collapse
I buy all my products from walmart....maybe bestbuy sometimes but new in box is new in box no matter if its sprint or walmart or bestbuy. Stuff happens.
Sent from my SPH-L710 using xda app-developers app

not walmart fault , i had bad phones from tmobile stores and from sprint with my gf gs2 screen **** happens as long as you get a new one i wouldn't worry. you also can send it to Samsung which is faster and get it replaced for free one year factory warranty i had mine replaced twice already and took less than a week to get the phone. only downside is ups just leave your phone at your door of your house when your not there it happed twice thx goodness no one took the phone. Call samsung and be done i wouldn't bother waiting on walmart.
Sent from my SPH-L710 using XDA Premium App

bonebeatz1234 said:
not walmart fault , i had bad phones from tmobile stores and from sprint with my gf gs2 screen **** happens as long as you get a new one i wouldn't worry. you also can send it to Samsung which is faster and get it replaced for free one year factory warranty i had mine replaced twice already and took less than a week to get the phone. only downside is ups just leave your phone at your door of your house when your not there it happed twice thx goodness no one took the phone. Call samsung and be done i wouldn't bother waiting on walmart.
Sent from my SPH-L710 using XDA Premium App
Click to expand...
Click to collapse
Thank you, this is good to know in case something goes wrong with my next phone. I'm going to get my next replacement from walmart and it will be brand new, so hopefully it won't have problems. I'm still waiting to hear from them, but its been less than a day and it's labor day weekend.

bmoreboy02 said:
I buy all my products from walmart....maybe bestbuy sometimes but new in box is new in box no matter if its sprint or walmart or bestbuy. Stuff happens.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Relax dude, Like said, that is my opinion..lol

I sensed no attitude or disrespect in his post that warranted him to "relax". Whatever. Anyways my advice to OP is to have the Wal Mart store manager find you another new phone at a nearby store OR Athey can have one shipped to your house. For the duration of your return policy you will need to deal with Wal Mart. After that time elapses and you still have not got your phone swapped out, you can go to any corporate Sprint store for repair/exchange as long as you have TEP (total equipment protection) on your line of service. If yoy don't, your next best option is to contact Samsung as was already suggested. I'm confident Wal Mart will make it right. Good luck.

Why can't you go to a different Walmart that has it in stock and Swap it there?

The agreement with walmart states that you must return it to the same store you received it from. I don't have TEP, but I called walmart to check yesterday and they have ordered 3 new phones for the shelves and they are saving one for me so I can get it swapped out. So far everything has been working very smooth with them.

Dang, you have a bar in your house?!!! :victory:

I'm glad I'm not the only one who got a defective GS3 >_<, I'm onto my second one actually.
My first GS3 I had to have exchanged as the charging port was bad on it, the second one (the one I'm on now,) the headphone jack went awry and I had to replace it.
I actually work for Sprint at a Service Center, so luckily if anything goes wrong on mine I can repair it.
Also on the plus side, the GS3 is EXTREMELY easy to work on! Most parts are interchangeable (except charging ports of course,) and besides the tons of screws on the back it's pretty easy to open up once the screws are out.
I do have to say having insurance on your phone is the smartest thing you can do, because without it outside of the 14 day return policy if you have a manufacturer's defect or something wrong you have to send it to Samsung or pay $35 at a repair center to get it replaced or fixed.
If you guys have any questions feel free to ask!

TheDeadRabbit said:
I'm glad I'm not the only one who got a defective GS3 >_<, I'm onto my second one actually.
My first GS3 I had to have exchanged as the charging port was bad on it, the second one (the one I'm on now,) the headphone jack went awry and I had to replace it.
I actually work for Sprint at a Service Center, so luckily if anything goes wrong on mine I can repair it.
Also on the plus side, the GS3 is EXTREMELY easy to work on! Most parts are interchangeable (except charging ports of course,) and besides the tons of screws on the back it's pretty easy to open up once the screws are out.
I do have to say having insurance on your phone is the smartest thing you can do, because without it outside of the 14 day return policy if you have a manufacturer's defect or something wrong you have to send it to Samsung or pay $35 at a repair center to get it replaced or fixed.
If you guys have any questions feel free to ask!
Click to expand...
Click to collapse
Definitely worth having insurance. I didn't even know, but even (with insurance) outside of the 14 days sprint will either fix or replace the device in store right there with a unit in stock. That's pretty cool.
Sent from my SPH-L710 using Tapatalk 2

TheDeadRabbit said:
pay $35 at a repair center to get it replaced or fixed.
Click to expand...
Click to collapse
But at $11/month, it would only take a little more than 3 months to get that back with no insurance, right? I went to the Sprint store once in the almost 2 years I had my Epic 4G, but paid $7-8 each month for it, which comes out to a lot more than $35.

knyque said:
But at $11/month, it would only take a little more than 3 months to get that back with no insurance, right? I went to the Sprint store once in the almost 2 years I had my Epic 4G, but paid $7-8 each month for it, which comes out to a lot more than $35.
Click to expand...
Click to collapse
Yes but u also get lost/stolen, physical and liquid damage coverage with the 11
Sent from my SPH-L710 using xda premium

[Q] Bought a Galaxy SIII , turns out the ESN is bad..What to do?

Hi guys, seems being on AT&T made me too comfortable with SIM swapping being so easy and I bought a S-III off craigslist that turned out to be on MetroPCS's bad esn list. I have done tons of research on the seller, his full name, he's a student at a local college and his phone#, etc and I have the text messages and ad. He won't return my calls or texts and now I'm not sure what to do. With all that info is there anyone that has actually gotten their money back if reported to the police? I'm not sure if the phone was his and he reported it stolen or if it was someone elses? Any insight would be greatly appreciated

bludiamond said:
Hi guys, seems being on AT&T made me too comfortable with SIM swapping being so easy and I bought a S-III off craigslist that turned out to be on MetroPCS's bad esn list. I have done tons of research on the seller, his full name, he's a student at a local college and his phone#, etc and I have the text messages and ad. He won't return my calls or texts and now I'm not sure what to do. With all that info is there anyone that has actually gotten their money back if reported to the police? I'm not sure if the phone was his and he reported it stolen or if it was someone elses? Any insight would be greatly appreciated
Click to expand...
Click to collapse
I'm sorry that you bought a stolen phone. I think your luck in going to the police is fairly slim, but it's worth a shot. It kind of depends on how bored your local PD department is. This seller most-likely used a fake name and a google voice number to call/text and dumped it after scamming you.
I've found a number of threads that had had the exact same issue that you have.
Link 1
Link 2
Link 3 (This one gets a bit personal, haha)
There are genuine people wanting to sell their phones, but a lot more people trying to make a quick buck. Some people will even give you their ESN number so you can call Sprint to see if it's clean. Even this can be scammed, 'cause they can call the second you pay them (before you activate it) and claim their phone is stolen. It seems that the best policy when buying a Sprint phone off of Craigslist is to meet them at the store and get Sprint to activate it on your account before you pay a cent to the seller.
Unfortunately, unless you want to round up a posse and deal some vigilante justice to this punk selling stolen phones, you might be out a couple of bucks on this one. I'm sorry this is how it turned out for you.

topherk said:
I'm sorry that you bought a stolen phone. I think your luck in going to the police is fairly slim, but it's worth a shot. It kind of depends on how bored your local PD department is. This seller most-likely used a fake name and a google voice number to call/text and dumped it after scamming you.
I've found a number of threads that had had the exact same issue that you have.
Link 1
Link 2
Link 3 (This one gets a bit personal, haha)
There are genuine people wanting to sell their phones, but a lot more people trying to make a quick buck. Some people will even give you their ESN number so you can call Sprint to see if it's clean. Even this can be scammed, 'cause they can call the second you pay them (before you activate it) and claim their phone is stolen. It seems that the best policy when buying a Sprint phone off of Craigslist is to meet them at the store and get Sprint to activate it on your account before you pay a cent to the seller.
Unfortunately, unless you want to round up a posse and deal some vigilante justice to this punk selling stolen phones, you might be out a couple of bucks on this one. I'm sorry this is how it turned out for you.
Click to expand...
Click to collapse
Thanks..I was just wondering if anyone who went through the trouble of involving the police ever got their money back...since I have all information including his name and his address. I'll just go ahead with the ebay auction as parts or flashable to try and recoup my money...and make his life a little miserable as well.

bludiamond said:
Thanks..I was just wondering if anyone who went through the trouble of involving the police ever got their money back...since I have all information including his name and his address. I'll just go ahead with the ebay auction as parts or flashable to try and recoup my money...and make his life a little miserable as well.
Click to expand...
Click to collapse
Wait...you have his name AND address? set up camp on his doorstep.

ha! I dont have a lot of patience, I'll end up doing bodily harm to this young man. But yes, I have so much info on him since he called me from his real phone# and he has had an online presence including being a student at Georgia State University. I just dont wanna waste my time going to the cops if NO ONE has ever gotten their money back in a situation where they involved the cops. I cant use it at all, someone even said the GS3 can't be flashed to another carrier. So...all I can do is part it out or sell to someone and let them do what they want with a "BAD ESN" phone.

Spent hours going through proper channels. Didn't do any good. Cut ur losses or encourage this person to return u the money.
Sent from my SPH-L710 using Tapatalk 2

Thats why its on ebay now. He won't return calls or answer calls from any number. I even went thru people who were mutual friends on facebook after I tracked him down. Needless to say, he deactivated his account, must have figured that was the only info I tracked down. I think I'll make some flyers and spread them across Georgia State University's campus where he attends school as well

bludiamond said:
Thats why its on ebay now. He won't return calls or answer calls from any number. I even went thru people who were mutual friends on facebook after I tracked him down. Needless to say, he deactivated his account, must have figured that was the only info I tracked down. I think I'll make some flyers and spread them across Georgia State University's campus where he attends school as well
Click to expand...
Click to collapse
What you asking for it? I know someone on Page plus who may be interested in it since the esn doesn't matter for them.
☆SoA: Son's of Android™☆
I like to break stuff!

I am the person evil conceptz is referring to. Whats bottom dollar you will accept? A bit too far away to meet personally but i can PayPal (depending on trustworthiness)
Sent from my SPH-D710 using Xparent Skyblue Tapatalk 2

I'll PM you

I pm'd back
Sent from my SPH-D710 using Xparent Skyblue Tapatalk 2

Dang
Sorry about your luck!

bludiamond said:
Hi guys, seems being on AT&T made me too comfortable with SIM swapping being so easy and I bought a S-III off craigslist that turned out to be on MetroPCS's bad esn list. I have done tons of research on the seller, his full name, he's a student at a local college and his phone#, etc and I have the text messages and ad. He won't return my calls or texts and now I'm not sure what to do. With all that info is there anyone that has actually gotten their money back if reported to the police? I'm not sure if the phone was his and he reported it stolen or if it was someone elses? Any insight would be greatly appreciated
Click to expand...
Click to collapse
Yeouch. Sorry about the bad luck. I'm assuming you needed the phone fast, or the deal was too good to pass up, for the reason you purchased from Craigslist? Buying on eBay at least affords you buyer protection via eBay and Paypal. I say this as a top rated seller on eBay buying/selling new and used phones and tablets. We're located East of Atlanta, btw.

Vanakatherock said:
Yeouch. Sorry about the bad luck. I'm assuming you needed the phone fast, or the deal was too good to pass up, for the reason you purchased from Craigslist? Buying on eBay at least affords you buyer protection via eBay and Paypal. I say this as a top rated seller on eBay buying/selling new and used phones and tablets. We're located East of Atlanta, btw.
Click to expand...
Click to collapse
I actually prefer local sales and got a lot more relaxed when I left Sprint and went to AT&T, because I could just pop the sim in and go from there. Truly wasn't thinking that there could be an issue and the price was about the norm for what everyone else was selling them for Metro..didnt want to have to get one and then get it flashed especially since Metro is saying they are doing flashed phones anymore.

File a police report. Then take that to the university administration. Some U's hold students to a strict code of conduct. Worth a shot.
Sent from my SPH-L710 using xda app-developers app

You can actually take him to civil court and sue him. I've had success with this. Beings he's a college student a judgment could possibly keep him from getting a job because its on his credit report. Worth a shot.
Sent from my SPH-L710 using XDA Premium App

There is a guy I follow on Twitter that develops for the evo lte and he just posted last week he bought a lg optimus g with a bad esn and Sprint activated it anyway. You might try to contact him and see how he did it.
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post his full name here so this thread comes up in future job searches

oldpreowner said:
There is a guy I follow on Twitter that develops for the evo lte and he just posted last week he bought a lg optimus g with a bad esn and Sprint activated it anyway. You might try to contact him and see how he did it.
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Click to expand...
Click to collapse
It can be done but it's illegal
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moparfreak426 said:
It can be done but it's illegal
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Click to expand...
Click to collapse
Did you not read what I wrote or what he posted on Twitter? He said it had a bad esn and Sprint activated it anyway. How is that illegal? He didn't change the esn to get them to activate it.
Sent from my SPH-L710 using Tapatalk 2

[Q] I dun goofed... (brick)

So yeah. After all these years of rooting and flashing I finally made a grave mistake. Flashed the international PA rom instead of the sprint one thinking I was in the sprint forums. I cant turn my phone on. Red LED comes up when its plugged into charger with no battery. I've done lots of research and have pretty much come to the conclusion that I'm screwed. Any last words of hope? I've tried ODIN already but it wont detect my phone... I feel like such an idiot.

JTAG.

http://forum.xda-developers.com/showthread.php?p=38310280
D

JTAG, there are several available who provide the services. Search xda
Transmitted with a portable device using Xparent Blue Tapatalk 2

I suppose I could look into JTAG. Too bad stupidity isn't covered under warranty
Sent from my Nexus 7 using xda app-developers app

thetony said:
I suppose I could look into JTAG. Too bad stupidity isn't covered under warranty
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I would prefer just taking it to sprint if you have total equipment protection the replacement is free if you don't you pay $35 fee and you get a replacement phone the next day and don't have to wait 3-5 days for your phone to get fixed
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thetony said:
I suppose I could look into JTAG. Too bad stupidity isn't covered under warranty
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Ya well, I felt stupid when I dropped my phone and broke the glass and had to pay $150 for a replacement from Assurion a few weeks back. A JTAG is less then half that price I believe.
Sent from my Nexus 7 using Tapatalk 2

jazz995756 said:
I would prefer just taking it to sprint if you have total equipment protection the replacement is free if you don't you pay $35 fee and you get a replacement phone the next day and don't have to wait 3-5 days for your phone to get fixed
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
:banghead::banghead::banghead::thumbdown::thumbdown::thumbdown:
SPRINT GS3 FAQ

flastnoles11 said:
:banghead::banghead::banghead::thumbdown::thumbdown::thumbdown:
SPRINT GS3 FAQ
Click to expand...
Click to collapse
My local Sprint told me that when I get their insurance I can do anything to my phone and return it. They said that includes bricks and water damage. Lol. But some locations may be different :/
Sent from my SPH-L710 using xda premium

Vfan23 said:
My local Sprint told me that when I get their insurance I can do anything to my phone and return it. They said that includes bricks and water damage. Lol. But some locations may be different :/
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Click to expand...
Click to collapse
Yes you are correct, you pay the deductible return the phone and get a refurbished phone.
Sent from my Nexus 7 using Tapatalk 2

jazz995756 said:
I would prefer just taking it to sprint if you have total equipment protection the replacement is free if you don't you pay $35 fee and you get a replacement phone the next day and don't have to wait 3-5 days for your phone to get fixed
Sent from my SPH-L710 using xda premium
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☆SoA: Son's of Android™☆
I like to break stuff!

GiantJay said:
Yes you are correct, you pay the deductible return the phone and get a refurbished phone.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
It all really depends on who you deal with. My local also let's me bring in busted phones and other electronics and I get credits on my account. Now I don't have the TEP but if I did hard brick my phone than my next step would be Craigslist. People abusing the system does aggravate me BUT when Sprint managers say ANYTHING is covered than I guess its OK to take it in to them. My local also replaces with brand new units, no refurbs till you hit 3 exchanges (which no one should in their right mind). Sorry for the long post but that's my two cents. OP, try a JTAG and if that don't work than tell your local Sprint what happened, don't try to hide it, most of them will work with you. .
Sent from my SPH-L710 using xda premium

Vfan23 said:
It all really depends on who you deal with. My local also let's me bring in busted phones and other electronics and I get credits on my account. Now I don't have the TEP but if I did hard brick my phone than my next step would be Craigslist. People abusing the system does aggravate me BUT when Sprint managers say ANYTHING is covered than I guess its OK to take it in to them. My local also replaces with brand new units, no refurbs till you hit 3 exchanges (which no one should in their right mind). Sorry for the long post but that's my two cents. OP, try a JTAG and if that don't work than tell your local Sprint what happened, don't try to hide it, most of them will work with you. .
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
TEP covers anything, that's for sure, even if your phone gets stolen. But you should always have to pay the deductible ($150 for our phones) in order to get a new (read: refurbished) phone. I don't know why your Sprint store is saying (and doing) otherwise, but I know that the TEP is through Asurion (I've dealt with them before on my old EVO) and the deductible sucks, but it's there for a reason. I'd wager a guess and say that someone at your local Sprint store is doing something shady with those bricked phones. Probably claiming 15-day returns. Don't know exactly why they'd do that, but there it is...
What others have recommended in the past (even within the last two days), is straight-up fraud: going to Samsung directly and claiming ignorance "my phone wouldn't turn on this morning." Myself (and others) have called this for what it is: defrauding Samsung.
You were told by your Sprint Store that this is ok, so I don't have any qualms with you over that, but I know that the course of action you've described is not sanctioned by Sprint Corporate or by Asurion or Samsung.
Just wanted to give you a reason so many people are crying out "Fraud!"

Vfan23 said:
It all really depends on who you deal with. My local also let's me bring in busted phones and other electronics and I get credits on my account. Now I don't have the TEP but if I did hard brick my phone than my next step would be Craigslist. People abusing the system does aggravate me BUT when Sprint managers say ANYTHING is covered than I guess its OK to take it in to them. My local also replaces with brand new units, no refurbs till you hit 3 exchanges (which no one should in their right mind). Sorry for the long post but that's my two cents. OP, try a JTAG and if that don't work than tell your local Sprint what happened, don't try to hide it, most of them will work with you. .
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
You my friend got a free thanks
SPRINT GS3 FAQ

I don't want to commit Fraud and have the chance of getting in trouble. And the TEP deductible is like $150 last time I checked. Has anyone used mobiletechvideos com?

thetony said:
I don't want to commit Fraud and have the chance of getting in trouble. And the TEP deductible is like $150 last time I checked. Has anyone used mobiletechvideos com?
Click to expand...
Click to collapse
Not personally but it is highly recommended by trusted people around here and other places.
Sent from my Nexus 7 using Tapatalk 2

thetony said:
I don't want to commit Fraud and have the chance of getting in trouble. And the TEP deductible is like $150 last time I checked. Has anyone used mobiletechvideos com?
Click to expand...
Click to collapse
Its not fraud I've actually asked sprint representatives and they told me as long as we were honest up front it won't matter if its bricked due to rooting as long as we pay the fee to replace it should be ok. Fraud comes in when you lie to them and get a free replacement phone out of them and a deductible that big is for physical damage like a broken screen or something not for a bricked phone.
Sent from my SPH-L710 using xda premium

Oh no please no more discussions on the ideology of what's right and what's wrong. Personally I go with JTAG, repair my brand new device. Not get a refurbished one that you really have no idea what happened to it.
Transmitted with a portable device using Xparent Blue Tapatalk 2

topherk said:
TEP covers anything, that's for sure, even if your phone gets stolen. But you should always have to pay the deductible ($150 for our phones) in order to get a new (read: refurbished) phone. I don't know why your Sprint store is saying (and doing) otherwise, but I know that the TEP is through Asurion (I've dealt with them before on my old EVO) and the deductible sucks, but it's there for a reason. I'd wager a guess and say that someone at your local Sprint store is doing something shady with those bricked phones. Probably claiming 15-day returns. Don't know exactly why they'd do that, but there it is...
What others have recommended in the past (even within the last two days), is straight-up fraud: going to Samsung directly and claiming ignorance "my phone wouldn't turn on this morning." Myself (and others) have called this for what it is: defrauding Samsung.
You were told by your Sprint Store that this is ok, so I don't have any qualms with you over that, but I know that the course of action you've described is not sanctioned by Sprint Corporate or by Asurion or Samsung.
Just wanted to give you a reason so many people are crying out "Fraud!"
Click to expand...
Click to collapse
All I was doing was rellaying one message (from Sprint) to you guys. I've never filed a claim and probably never will. Hard bricks are almost always user error based soley on not reading or paying attention. I feel that with user error you should bite the bullet and figure another way vs taking it in to Sprint. I don't have a cooperate store near me, they're all Absolute Wireless so that could have something to do with it. But again, I DO NOT condone fraud nor do I condone the TEP exchange for hard bricks. I especially don't condone filing a warranty exchange by calling Samsung. Again, just telling you what they told me.
Sent from my SPH-L710 using xda premium

GiantJay said:
Ya well, I felt stupid when I dropped my phone and broke the glass and had to pay $150 for a replacement from Assurion a few weeks back. A JTAG is less then half that price I believe.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
i ordered my glass for i think it was $12.00 or lower
only took a hair dryer to fix it...didnt take one screw out.
you should have googled or youtubed it

Blue htc one asurion

One of my lines now has htc one coming from nexus.
He wants insurance total coverage question is about asurion having the blue version?
Anyone can help me ?
Sent from my SCH-I545 using xda app-developers app

patt2k said:
One of my lines now has htc one coming from nexus.
He wants insurance total coverage question is about asurion having the blue version?
Anyone can help me ?
Sent from my SCH-I545 using xda app-developers app
Click to expand...
Click to collapse
The simple answer is NO .... The Blue HTC One is a Best Buy exclusive , and from my understanding Asurion cant get it unless they are replacing a Blue HTC One on their insurance . Easier way is to upgrade through Best Buy and get Best Buys insurance .

Asurion Replacement Devices
patt2k said:
One of my lines now has htc one coming from nexus.
He wants insurance total coverage question is about asurion having the blue version?
Anyone can help me ?
Sent from my SCH-I545 using xda app-developers app
Click to expand...
Click to collapse
Great question!
We try to replace your device with the same device. However, we cannot guarantee color. It is based on availability at the time you file your claim. If your original color is available at the time you file your claim, the original color will be sent. If your original color is not available at the time you are filing your claim, your options will be discussed with you at that time. You can find more information about the coverage we provide by visiting www.phoneclaim.com/verizon. Please let us know if we can be of further assistance.
Thanks!
Asurion Social Media Team @AsurionCares

Thanks for response asurion.
Best buy geek squad insurance is not worth what they are asking for.
You guys are the best this is why my s4 now had insurance from you.
Sent from my SCH-I545 using xda app-developers app

patt2k said:
Thanks for response asurion.
Best buy geek squad insurance is not worth what they are asking for.
You guys are the best this is why my s4 now had insurance from you.
Sent from my SCH-I545 using xda app-developers app
Click to expand...
Click to collapse
I beg to differ , I have Best Buy insurance and I can take my phone with a broken screen to any Best Buy and exchange it right there with NO deductable for a Brand New Phone where on asurion I would have to send it in , pay a deductable and get a refurbished phone and thats if they will fix or replace it , I pay $9.99 and you pay $7.99 . But I guess to each his own . Dont get me wrong if asurion was my only option I would have it but honestly the $2.00 is worth it .

cbrown245 said:
I beg to differ , I have Best Buy insurance and I can take my phone with a broken screen to any Best Buy and exchange it right there with NO deductable for a Brand New Phone where on asurion I would have to send it in , pay a deductable and get a refurbished phone and thats if they will fix or replace it , I pay $9.99 and you pay $7.99 . But I guess to each his own . Dont get me wrong if asurion was my only option I would have it but honestly the $2.00 is worth it .
Click to expand...
Click to collapse
Sent from my SCH-I545 using xda app-developers app
That makes sence but if he loses it someone steals from him at least he is not paying full price that is the reason why I prefer Asurion.

patt2k said:
Sent from my SCH-I545 using xda app-developers app
That makes sence but if he loses it someone steals from him at least he is not paying full price that is the reason why I prefer Asurion.
Click to expand...
Click to collapse
Best Buy covers loss or theft also and even water damage which to my knowledge isnt covered on asurion ( Or wasnt when I had it ) .

cbrown245 said:
Best Buy covers loss or theft also and even water damage which to my knowledge isnt covered on asurion ( Or wasnt when I had it ) .
Click to expand...
Click to collapse
so the rep that upgraded the phone said it does not.
You are the first person that told me it covers loss or theft.
Can you find me a link where it says that? thanks man.
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patt2k said:
so the rep that upgraded the phone said it does not.
You are the first person that told me it covers loss or theft.
Can you find me a link where it says that? thanks man.
Click to expand...
Click to collapse
The rep is correct.
Geeksquad protection does not cover theft or loss.
Here is the exact wording from their policy:
Exclusions to Coverage.
This Plan does not cover:
Products that have been lost or stolen (this Plan only covers products that are returned to us in their
entirety); cosmetic damage to your product including but not limited to scratches, dents and broken plastic
on parts, that does not otherwise affect its functionality or materially impair your use.
Click to expand...
Click to collapse
There are more exclusions then the one I posted here, but that is the relevant part regarding theft or loss.
Link to the full policy: HERE

I HATE Best Buy protection WITH A BURNING PASSION.
Don't go with Best Buy. I could write an essay on how much they suck. And I worked there when I was 17, I know first hand the games they play.
Sent from my HTC One.

josh995 said:
I HATE Best Buy protection WITH A BURNING PASSION.
Don't go with Best Buy. I could write an essay on how much they suck. And I worked there when I was 17, I know first hand the games they play.
Sent from my HTC One.
Click to expand...
Click to collapse
Just called VZW. Added Asurion protection.
As much as bestbuy sounds nice the theft/lost is a winner here on Asurions side and 2$ cheaper / mo.
I do know the deductible but if I lose it bestbuy will say I am sorry.

One thing I don't like about asurion is youvonly get two claims in a year. After that they cancel your insurance. I ghinkcits not right as I have to pay 99 bucks for a refurbished phone that I hope has been fixed right. I have had asurion for years and had to do a claim because I cracked my bolt screen. Got my replacement and about a few months later it fell and cracked again. If I would of replaced it again I would of lost coverage. All insurances has its ups and downs. I heard squaretrade is a good insurance for phones.

Dark Jedi said:
One thing I don't like about asurion is youvonly get two claims in a year. After that they cancel your insurance. I ghinkcits not right as I have to pay 99 bucks for a refurbished phone that I hope has been fixed right. I have had asurion for years and had to do a claim because I cracked my bolt screen. Got my replacement and about a few months later it fell and cracked again. If I would of replaced it again I would of lost coverage. All insurances has its ups and downs. I heard squaretrade is a good insurance for phones.
Click to expand...
Click to collapse
My friend about 1.5yrs ago broke his droid razr he paid once 99.99$ then asurion sent him bad phone at first , they sent him replacement before him sending the old one back then another one was bad and on 3rd try phone was okay.
Must be just you I don't know.

patt2k said:
My friend about 1.5yrs ago broke his droid razr he paid once 99.99$ then asurion sent him bad phone at first , they sent him replacement before him sending the old one back then another one was bad and on 3rd try phone was okay.
Must be just you I don't know.
Click to expand...
Click to collapse
No 2 separate claims a year.
Sent from my One using Tapatalk

Dark Jedi said:
No 2 separate claims a year.
Sent from my One using Tapatalk
Click to expand...
Click to collapse
That seems okay with me actually it's not so bad. Before me upgrade date maybe 5-6 months i will cancel,when new device upgraded will add again

Best buy now has a deductible too, probably losing money on insurance claims.
And why would someone need more than two claims a year?
Sent from my HTC6500LVW using Tapatalk