Develop Bugs

[Q] Warranty Exchange Problems?

Hey,
So i did like 3 warranty exchanges with T-mobile for my galaxy s2, and they still haven't sent me a working device. So they said that i had 2 options, either get a different phone or get another galaxy s 2, BUT, they said if i get another galaxy s 2 they won't replace it for a different phone if it doesn't work. And they say that there are "no phones available that are not a downgrade from your current device." I need help. What do i do? should i get another galaxy s 2 and just jeep getting those, or should i wait for a new phone to come out? And by the way, they won't send me a white one either
Thanks for your help!

First of what were all 3 problems with the phone. Sgs2 seem to be a good phone. I can't really see amother comparison except amaze.
Sent from my SGH-T989 using xda premium

Try calling and going through tmobile. The warranty is done by Tmobile as a free service to their customers however the true warranty is through Samsung. They might be able to ensure that you get a new replacement rather than a refurbished one. What other two phone options did they give you? When did you buy your phone?

all three phones had terrible lines on the screen and the third one couldn
t keep a call and rebooting alot. weird i know.
I did try calling T-mobile and they said that the amaze was a "drown grade" which makes no sense. The only options they gave were to keep getting galaxy s2's (which i didn't want to do cause it would suck if they all have the lines and stuff) or to wait it out for a new phone to come out. If i went the route of getting the galaxy s 2 again, then they said that they wouldn't be able to end up giving me a different model phone. All of the reps i talked to said the same thing.

That is not fair.. Have you tried talking to Samsung directly and hear what they say..yeah. I would keep the Samsung. Been using it for 2 weeks one and am loving it..
Sent from my SGH-T989 using xda premium

Yeah i tried samsung, but they only repair and from the things i have heard on the forums they don't do the best work...

you probably heard that from me. well they said its guarenteed to work this time. the priority is higher on my phone now. they said they are gunna replace the whole back. so technically a new phone

My gs2 shipped today, they're sending me a brand new one. Thanks for your help and replies everyone! Can't wait to be back on the gs2 and gs2 forums.
Sent from my T-Mobile myTouch 3G Slide using Tapatalk

I have in-call sound problems and I have had the phone since day 1. What are my options as far as returning for a new one? I have the best insurance plan and I payed full price if that matters. What would be my best options. Thank you in advance. I have been wanting to get this phone replaced for a few months now. Can't Stand the earpiece sound quality....
Sent from my SGH-T989 using xda premium

dave2metz said:
I have in-call sound problems and I have had the phone since day 1. What are my options as far as returning for a new one? I have the best insurance plan and I payed full price if that matters. What would be my best options. Thank you in advance. I have been wanting to get this phone replaced for a few months now. Can't Stand the earpiece sound quality....
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Um, call T-Mobile?
---------- Post added at 08:41 AM ---------- Previous post was at 08:39 AM ----------
kkg720 said:
Yeah i tried samsung, but they only repair and from the things i have heard on the forums they don't do the best work...
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Click to collapse
You must have the worst luck I've ever heard of. I'm one of the lucky ones I guess, zero issues here. I've even dropped mine a few times. Dented the bezel on the front but everything is fine.
I would go with calling Samsung anyways. Process though them. Maybe better luck?

Lost epic touch in Beaverton Oregon

Figured this might be a long shot but lost my phone at a target in Beaverton Oregon. Any xda members out there in that area that might of found it?
Epic touch 4g extended battery with case all black rocking the Blue Kuben Rom.

griffen97023 said:
Figured this might be a long shot but lost my phone at a target in Beaverton Oregon. Any xda members out there in that area that might of found it?
Epic touch 4g extended battery with case all black rocking the Blue Kuben Rom.
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Click to collapse
That sucks man! But there are a few Targets in the Beaverton area. Was it the one off Farmington down the way from Fred Meyer?
Did you check with customer service? Where in the Target do you last remember having it?

edufur said:
That sucks man! But there are a few Targets in the Beaverton area. Was it the one off Farmington down the way from Fred Meyer?
Did you check with customer service? Where in the Target do you last remember having it?
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Click to collapse
cs said no one turned it in, turned on family locator from sprint no luck, Target on Beaverton Hillside by 217, Tried plan b off market no luck, lost it Sunday night

Have you checked craigslist?
Sent from my SPH-D710 using xda premium
---------- Post added at 09:01 PM ---------- Previous post was at 08:56 PM ----------
Though it has probably been sold by now. Report it stolen to sprint so that it can't be activated. Then check craigslist. A lot of people sell stolen stuff of there. If you find it, call the police and tell them you will pretend to buy it and they should ambush the guy
Sent from my SPH-D710 using xda premium

I found it but ended up turning it in for in store credit towards a new phone, sorry mate. I'm just kidding. I've never heard of Beaverton, OR. I had enough with Methford (Medford), OR.

That's really funny. I'm in Texas and I have the epic 4g touch with Kuan romantic and extended battery which I'm actually selling
Sent from my GT-I9300 using xda premium

Censura_Umbra said:
Have you checked craigslist?
Sent from my SPH-D710 using xda premium
---------- Post added at 09:01 PM ---------- Previous post was at 08:56 PM ----------
Though it has probably been sold by now. Report it stolen to sprint so that it can't be activated. Then check craigslist. A lot of people sell stolen stuff of there. If you find it, call the police and tell them you will pretend to buy it and they should ambush the guy
Sent from my SPH-D710 using xda premium
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Click to collapse
reported it stolen the next day, been checking Craigslist every day, checked out locale pawn shops as well however they do not deal with sprint phones they say because its to hard for them not to get ripped off. I believe it is gone forever.

You try installing plan B from the market
Sent from my SPH-L710 using xda app-developers app

HAHAAAA thx for the free phone bro!

Bummer man. If I hear of a cheap phone down here in methford I'll post it. On a non related note, I love this phone. Dropped mine in a toilet last night...didn't even turn it off or anything and its working perfectly lol. I got lucky.
Sent from my SPH-D710 using XDA

Wait why can't Sprint locater work? Call customer service if you haven't already done so and ask them to do that for you. It should work man.
Sent from my SPH-D710 using xda app-developers app

t4d73 said:
Wait why can't Sprint locater work? Call customer service if you haven't already done so and ask them to do that for you. It should work man.
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
If the phone is turned off, there is no way to find it. Either its been sold and flashed to something else or the battery is dead or pulled.
Sent from my SPH-D710 using xda app-developers app

Ill be honest if I ever found a phone ( worth keeping s2 s3 ) I would keep it , keep it off , pull battery , put away for couple months , let any heat cool down then sell and I would check see if its rooted if so I would unroot , master reset , reset binary then follow the above steps
Depending on phone easy $125-300 depending on phone and condition
But sorry for you loss , be more anal with your phones lol
Sent from my Samsung Galaxy s3

bluedevils2003 said:
Ill be honest if I ever found a phone ( worth keeping s2 s3 ) I would keep it , keep it off , pull battery , put away for couple months , let any heat cool down then sell and I would check see if its rooted if so I would unroot , master reset , reset binary then follow the above steps
Depending on phone easy $125-300 depending on phone and condition
But sorry for you loss , be more anal with your phones lol
Sent from my Samsung Galaxy s3
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Click to collapse
Or you could not be an a** hole and return it and possibly get a reward. I have had my phone stolen in a robbery and I have lost my phones before. Obviously you have never lost a phone because you seem to not know what it's like to lose such a valuable and important thing.When I got robbed, I felt so violated that they had my phone. I have had one person return my phone to me and gave them $100 for it and thanked them a million times. You are the reason people have to take such crazy measures for protecting their sh*t.

bluedevils2003 said:
Ill be honest if I ever found a phone ( worth keeping s2 s3 ) I would keep it , keep it off , pull battery , put away for couple months , let any heat cool down then sell and I would check see if its rooted if so I would unroot , master reset , reset binary then follow the above steps
Depending on phone easy $125-300 depending on phone and condition
But sorry for you loss , be more anal with your phones lol
Sent from my Samsung Galaxy s3
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Click to collapse
people wont admit it but this is probably what the majority of us would do, myself included

Umm when I play professional trumpet and my trumpet costs 4500 my s3 and s2 is with me me as well lookin at about 5000 5500 total I have one me during rehearsals or gigs and ive never lost anything 1.im super anal with everything I own even cheap stuff for example my trumpet say I go into burger king I wont leave it in the car I take It in with me I always have my stuff near by where I have a eye on it but as far as being a a hole ive returned plenty of things ive found , cash , ring , a kids backpack and theres plenty of other things ive returned and personally seen get tossed after two weeks to a month of a store holding it so why let a store toss it when I can make a fast dollar on it
Im mean at least its still being used
Sent from my Samsung Galaxy s3

It isn't hard (especially for us) to get into a phone and find out the owner's address and contact info. If I was cold hearted I would have done the same thing as previously stated. Although I would much rather give it back. Unless its an iPhone. Then I'll sell it, buy a nexus, and return THAT to them.
Also, if you have sprint insurance you just pay $100 and you get another one.
Still curiously how you lost a phone in target. Did you set it down on a shelf or something??
Sent from my Nexus 7 using xda app-developers app

bluedevils2003 said:
Umm when I play professional trumpet and my trumpet costs 4500 my s3 and s2 is with me me as well lookin at about 5000 5500 total I have one me during rehearsals or gigs and ive never lost anything 1.im super anal with everything I own even cheap stuff for example my trumpet say I go into burger king I wont leave it in the car I take It in with me I always have my stuff near by where I have a eye on it but as far as being a a hole ive returned plenty of things ive found , cash , ring , a kids backpack and theres plenty of other things ive returned and personally seen get tossed after two weeks to a month of a store holding it so why let a store toss it when I can make a fast dollar on it
Im mean at least its still being used
Sent from my Samsung Galaxy s3
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Click to collapse
What kinda of lame excuse is that? Who would "toss" their phone after losing it and then having it returned? Especially if it was a S2? A phone is a very personal item for most ppl. Contains photos, contacts, text msgs, etc... At very least, losing a phone is a huge inconvenience. For most people, it's a sickly feeling know someone else has your personal details in their hands.
The fact of the matter is, if you find someone's phone and don't make any attempt to return it, you're a heartless asshole. And what for? To make a quick buck? Apparently your integrity is only worth a few bucks. Just call a spade a spade. If you're a heartless asshole and you're ok with it, then just say, I'm a heartless asshole. Don't try and masquerade your assholeness with some lame excuse about making sure the loss item is "still being used." That's just bull**** and you, as well as everyone else knows it.

Censura_Umbra said:
Although I would much rather give it back. Unless its an iPhone. Then I'll sell it, buy a nexus, and return THAT to them.
Sent from my Nexus 7 using xda app-developers app
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Click to collapse
This!! Lol
Sent from my SPH-D710 using xda app-developers app

CoppertoneSPF15 said:
What kinda of lame excuse is that? Who would "toss" their phone after losing it and then having it returned? Especially if it was a S2? A phone is a very personal item for most ppl. Contains photos, contacts, text msgs, etc... At very least, losing a phone is a huge inconvenience. For most people, it's a sickly feeling know someone else has your personal details in their hands.
The fact of the matter is, if you find someone's phone and don't make any attempt to return it, you're a heartless asshole. And what for? To make a quick buck? Apparently your integrity is only worth a few bucks. Just call a spade a spade. If you're a heartless asshole and you're ok with it, then just say, I'm a heartless asshole. Don't try and masquerade your assholeness with some lame excuse about making sure the loss item is "still being used." That's just bull**** and you, as well as everyone else knows it.
Click to expand...
Click to collapse
I think he was saying that when a good person turns in lost items to customer service they can only hold those items legally for a certain period of time. Then they legally own that item if it is not claimed.
Sent from my SPH-D710 using xda premium

Verizon certified replacements

what are y'alls experiences with verizon's certified/refurbed replacements? quality, condition, etc. more than anything, i'm worried that the battery it comes with will be in poor condition.
I'm getting my htc one replaced for the purple-tint camera issue (which, btw, both verizon and htc acknowledge for hardware repair/replacement). iI can either 1) have htc repair my phone, but i have to send it in and go without it for a couple of weeks, or b) i can get it replaced by verizon, but will almost certainly get a certified like-new, which is fine as long as its 'like new'.
thoughts/opinions/experiences?
i'll let y'all know if the camera issue is fixed

murtaza217 said:
what are y'alls experiences with verizon's certified/refurbed replacements? quality, condition, etc. more than anything, i'm worried that the battery it comes with will be in poor condition.
I'm getting my htc one replaced for the purple-tint camera issue (which, btw, both verizon and htc acknowledge for hardware repair/replacement). iI can either 1) have htc repair my phone, but i have to send it in and go without it for a couple of weeks, or b) i can get it replaced by verizon, but will almost certainly get a certified like-new, which is fine as long as its 'like new'.
thoughts/opinions/experiences?
i'll let y'all know if the camera issue is fixed
Click to expand...
Click to collapse
I've had a mixed bag in regards to this. One swap of a Razr arrived with chips out of the display and scratches on the casing. The next swap after that was fine. I had an iphone 4 that I had to have swapped bc it had a bad charge port and the iphone I received had a non-functional display. Keep in mind this was years ago and they could have remedied those issues by now (so don't freak out lol). Just relaying my experiences.
If you go the Verizon route I'd like to see what the exchanged device you receive is like as far as condition goes. My One has the issue as well but I can't send it in to HTC and be without it for 2 weeks. If you get a decent device I might roll the dice with Verizon replacement again.

I have had two replacements, both were perfect condition and the batteries were like brand new. Neither had camera issues. Not a single problem so far.
Sent from my HTC6500LVW using XDA Premium 4 mobile app

BreakingVZW said:
I've had a mixed bag in regards to this. One swap of a Razr arrived with chips out of the display and scratches on the casing. The next swap after that was fine. I had an iphone 4 that I had to have swapped bc it had a bad charge port and the iphone I received had a non-functional display. Keep in mind this was years ago and they could have remedied those issues by now (so don't freak out lol). Just relaying my experiences.
If you go the Verizon route I'd like to see what the exchanged device you receive is like as far as condition goes. My One has the issue as well but I can't send it in to HTC and be without it for 2 weeks. If you get a decent device I might roll the dice with Verizon replacement again.
Click to expand...
Click to collapse
its a serious brawl between the impatient and the paranoid sides of my psyche lol. so the vzw dude said they can send a replacement, after which i have 5 days to send my device or send the refurb back. so i figure i'll test out the CLN, if its no good i'll send my phone to htc.
i'll definitely let you know how it goes.
kdj67f said:
I have had two replacements, both were perfect condition and the batteries were like brand new. Neither had camera issues. Not a single problem so far.
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Click to collapse
thanks for the reassurance! hopefully i have the same results :fingers-crossed:

On my replacement the bottom speaker grill is not even attached on one side. 100 point inspection my ass!!
Sent from my HTC6500LVW using Tapatalk

dogredwing1 said:
On my replacement the bottom speaker grill is not even attached on one side. 100 point inspection my ass!!
Sent from my HTC6500LVW using Tapatalk
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Click to collapse
damn that's messed up. you should be able to get another replacement though right?

On this issue I can tell you first hand. I worked as a Service Tech back in Eris days and 90% of their stock was refurbished through a company who did horrible work. Every customer I dealt with came back numerous time before finding a reliable device. Now to say with HTC One most likely you will get a used like new device. They haven't had enough returns to refurbish at this point. Their knowledge of the device is zero..zero!! I would definitely grab it up while you can.
Sent from my HTC6500LVW using XDA Premium 4 mobile app

cornjo said:
On this issue I can tell you first hand. I worked as a Service Tech back in Eris days and 90% of their stock was refurbished through a company who did horrible work. Every customer I dealt with came back numerous time before finding a reliable device. Now to say with HTC One most likely you will get a used like new device. They haven't had enough returns to refurbish at this point. Their knowledge of the device is zero..zero!! I would definitely grab it up while you can.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
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Click to collapse
:fingers-crossed: hope you're right. the only other consideration being that it has a non-defect camera/sensor

OP if you have the ability to send the phone to HTC i would. Ive had nothing but problems with VZW CLN program. I went through 3 HTC rezounds. First was DOA, second the headphone jack wouldn't work, third the screen wasn't glued to the LCD letting dust in.
i ended up going to insurance and have them get me a new phone, at the time all they had was an Inc 4g LTE so i said SOLD. Never again will i deal with VZW repairs.
just my $.02
---------- Post added at 03:25 PM ---------- Previous post was at 03:23 PM ----------
cornjo said:
On this issue I can tell you first hand. I worked as a Service Tech back in Eris days and 90% of their stock was refurbished through a company who did horrible work. Every customer I dealt with came back numerous time before finding a reliable device. Now to say with HTC One most likely you will get a used like new device. They haven't had enough returns to refurbish at this point. Their knowledge of the device is zero..zero!! I would definitely grab it up while you can.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
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Click to collapse
OMG the true shall set you free! i knew they outsourced to the lowest bidder. thank you for the conformation.

synisterwolf said:
OP if you have the ability to send the phone to HTC i would. Ive had nothing but problems with VZW CLN program. I went through 3 HTC rezounds. First was DOA, second the headphone jack wouldn't work, third the screen wasn't glued to the LCD letting dust in.
i ended up going to insurance and have them get me a new phone, at the time all they had was an Inc 4g LTE so i said SOLD. Never again will i deal with VZW repairs.
just my $.02
---------- Post added at 03:25 PM ---------- Previous post was at 03:23 PM ----------
OMG the true shall set you free! i knew they outsourced to the lowest bidder. thank you for the conformation.
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Click to collapse
Yeah I hated to let the cat out of the bag..they made me sign a waiver years ago to not let their TRADE secrets out..lol
that's how a big company rolls dude..most of the time I had to fix the refurbs to give to customers because they did a sad job. Did they test the device._ _ _ no. C'mon I had a dude escalate because of this and a coworker had to call the police.

Well it seems more ppl than not have had bad experiences with vzw swaps. Hopefully you luck out OP
Sent from my HTC6500LVW using XDA Premium 4 mobile app

BreakingVZW said:
Well it seems more ppl than not have had bad experiences with vzw swaps. Hopefully you luck out OP
Sent from my HTC6500LVW using XDA Premium 4 mobile app
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Click to collapse
Yeah damn I'm gonna stress test the heck out of their replacement for a couple of days before/if I send mine back.
Sent from my HTC6500LVW using Tapatalk

cornjo said:
They haven't had enough returns to refurbish at this point. Their knowledge of the device is zero..zero!! I would definitely grab it up while you can.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
To clarify cornjo, are you saying you think I'll have better or worse luck than when you were working for vz tech?
Sent from my HTC6500LVW using Tapatalk

You'll have better luck not dealing with the store grab the certified replacement it's probably a device they used to test with because not many HTC One's have been returned..shows how good the device is bro.
Sent from my HTC6500LVW using XDA Premium 4 mobile app

I had replaced a Galaxy Nexus (original). I got one back that had no physical camera
Sent from my HTC6500LVW using Tapatalk

burningfire87 said:
I had replaced a Galaxy Nexus (original). I got one back that had no physical camera
Sent from my HTC6500LVW using Tapatalk
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jeez wtf! you'd think someone would notice before they put it in the box. its practically comical at this point. i'm having a hard time believing the replacement system can be THIS bad. If anything i'm hoping the phone they send me is ludicrously inadequate so i can demand a brand new one.

I thought it was hilarious I emailed them a pic they overnighted me a new one before I sent the useless one back
Sent from my HTC6500LVW using Tapatalk

Don't get me started...CLNR phones are a horrible gamble..I think I'm on my 7th/8th Rezound (back to back returns). Loose screens, overheating, defective cameras, etc). I don't like being toyed with. I did tons of research, found out that they were outsourcing the repairs to some cheap company (something like "PCM"?). They kept trying to give me a new lower spec phone for a while too and I had them on file lying to me about sending me a new Rezound TWICE. Finally escalated the sh*t out of the issue and found the "president" of the So Cal headquarters. So...yeah, be careful.
tl;dr
The more you know about Verizon the worse it gets.
Sent from my ADR6425LVW using xda app-developers app

burningfire87 said:
I had replaced a Galaxy Nexus (original). I got one back that had no physical camera
Sent from my HTC6500LVW using Tapatalk
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Click to collapse
lol uhhhh... Wasn't a camera standard on the Nexus? How the hell?
Verizon is comprised of a bunch of douchebags

I have minor backlight bleed from the home button but everything else is flawless (I'm trying to overcome my OCD and keep it LOL). But on topic Verizon CLNR's are beyond ass.

S6 Edge Plus Cracked By Itself!?

So I got my brand new Samsung Galaxy S6 Edge Plus from T-Mobile about 2 and a half days ago now. On the beginning of the second day I woke up to notice (With the phone sitting on my nightstand charging like any other phone I've had) that the phone was very very hot to the touch. Upon further inspection after I unplugged it I noticed (To my horror! 0.0) There is now a giant running crack along the left side of the phone. Being in a case from day 1 and NEVER being dropped, this is most definitely NOT accidental damage by any means. (At least in my opinion ). Since the incident I've contacted Samsung and they've provided me with a shipping label to have them take a look at the device. Was really hoping for this to be my best phone yet (Since the Note 4 ). Let's all hope Samsung pulls through and helps me out in this situation! I'll post pictures below and keep you guys updated on what's happening as far as the phone goes! :highfive:
s24.postimg.org/vanfncg05/20150904_220810.jpg
s24.postimg.org/jucfbkcg5/20150904_220902.jpg
s24.postimg.org/vxmccvcw5/20150904_220900.jpg
s24.postimg.org/3m0sftszp/20150904_220829.jpg
s24.postimg.org/vanfncg05/20150904_220810.jpg
UPDATE!!!: THEY FIXED IT, LOL I UPDATED THE FRONT THREAD TO SAVE YOU FROM SCROLLING

Hmmmm.....this is OP first ever post

It is certainly possible that the battery swelled like the nexus 6 batteries did. The pressure could have cracked the glass but it is likely that samsung would deny that claim. I would document everything and even charge it up again and record the temperature of the phone when it's over heating. Try to remember we all had one post once. I discovered XDA when I was having problems with my LG thrill.
Sent from my SM-G928T using XDA Premium HD app

knite75 said:
Hmmmm.....this is OP first ever post
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Click to collapse
Lol yeah its my first post ^.^

Intub8 said:
It is certainly possible that the battery swelled like the nexus 6 batteries did. The pressure could have cracked the glass but it is likely that samsung would deny that claim. I would document everything and even charge it up again and record the temperature of the phone when it's over heating. Try to remember we all had one post once. I discovered XDA when I was having problems with my LG thrill.
Sent from my SM-G928T using XDA Premium HD app
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Click to collapse
Thanks for the advice I charged it up for a second time and the phone didn't hear up as much. I'll keep you updated (I'm sending it in on Tuesday and living with it until then

knite75 said:
Hmmmm.....this is OP first ever post
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Click to collapse
what does that mean other than it's the OP first post.

O_e
llynch7 said:
what does that mean other than it's the OP first post.
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Click to collapse
I'm not sure what he meant by that

llynch7 said:
what does that mean other than it's the OP first post.
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Click to collapse
More often than not, these first time posters will start a thread like this spreading FUD and drop out leaving everyone in a panic. Somehow those threads become a warzone. ? I'm not saying that is the case here though.

(Not the case here + Update on Phone)
(Whoever just said that this was to cause hype, it's not. It actually legit happened here).
UPDATE
I'm so pissed right now. Samsung called me back and gave me the runaround that this was accidental damage! :crying: . They've really pissed me off. This was not accidental damage and now they want to send it back to me. Going to try to contact their repair center on Monday and appeal this case but other than that I need other options!
If anyone else has any ideas on what to do please let me know!

mmyers0876 said:
(Whoever just said that this was to cause hype, it's not. It actually legit happened here).
UPDATE
I'm so pissed right now. Samsung called me back and gave me the runaround that this was accidental damage! :crying: . They've really pissed me off. This was not accidental damage and now they want to send it back to me. Going to try to contact their repair center on Monday and appeal this case but other than that I need other options!
If anyone else has any ideas on what to do please let me know!
Click to expand...
Click to collapse
The power of social media. Blast them on facebook, twitter etc.
Sent from my SM-G928T using XDA Premium HD app

this is one reason im going to the regular s6 than the curve, hope u resolve this issue

Call Tmobile they will replace it. My phone arrived damaged. Tmobile replaced it no issues. First I called Samsung. They wanted me to buy the protection plan

bklynsoulja said:
this is one reason im going to the regular s6 than the curve, hope u resolve this issue
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Click to collapse
Yeah, this one reason of self-destructing curved glasses keeps me away too.
Samsung is being inundated with complains from customers of their Edge self-destructing.
I just hate it. HATE IT!

Help
Intub8 said:
The power of social media. Blast them on facebook, twitter etc.
Sent from my SM-G928T using XDA Premium HD app
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Click to collapse
Good Idea But I feel like I don't have enough followers etc. So if I give you my twitter please "retweet it" Lmao, Matt_My3rs.
It'll be an $175 deductible for T-Mobile insurance.

Will try!
starscrean212 said:
Call Tmobile they will replace it. My phone arrived damaged. Tmobile replaced it no issues. First I called Samsung. They wanted me to buy the protection plan
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Thanks! I will give it a shot if this doesn't work out with Samsung!

Good news!
I called back Samsung and this time the agent is extremely helpful, they haven't even shipped my phone back yet so Im being transferred to Tier 2 support Might have a chance here!

Heat Test? 0_e
mmyers0876 said:
I called back Samsung and this time the agent is extremely helpful, they haven't even shipped my phone back yet so Im being transferred to Tier 2 support Might have a chance here!
Click to expand...
Click to collapse
They've now decided to conduct a "Heat Test" and I should know the results via a call tomorrow. :/

No Info...On Phone Now
mmyers0876 said:
They've now decided to conduct a "Heat Test" and I should know the results via a call tomorrow. :/
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Still have no info from the technicians. (They apologized for not contacting me). So I'm being transferred to one live on the phone right now! cross your fingers!

They fixed it!
mmyers0876 said:
Still have no info from the technicians. (They apologized for not contacting me). So I'm being transferred to one live on the phone right now! cross your fingers!
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YAY! They're sending me a new one free of charge! Thanks Samsung for finally fixing my new phone!

call tmobile and play sob story

what to do if your note 7 catches fire?

I'm going to keep mine until I see what happens. No other phones interest me right now. Since I'm keeping it for a while I figured I should ask what exactly do you do if it "explodes"? Who do you call? I don't have another phone so I don't think I'd be able to take pictures of it unless I went and borrowed a buddies phone. I want to make sure I document it if it were to happen.

+1. I'm keeping mine too, I want another replacement Note 7.
Sent from my SAMSUNG-SM-N930A using Tapatalk

JMat76 said:
+1. I'm keeping mine too, I want another replacement Note 7.
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Nothing else compares man... This v20 isn't even waterproof and pixel looks lame and no expandable storage.. Note 7 has it all.

I'm keeping mine too. The only way the Note 7 could be made better is a removable battery and remove the Knox tripping thing (Make it so it can be restored to 0x0 or get rid of it completely).
Hopefully they fix the issue once and for all and ship out units to those who want them like us...

I don't think a note ever exploded yet. They tend to get very hot instead, can deform and burn.
If you decide to keep it after the recall know that there is no number to call and especially not Samsung's. In case something goes wrong you are indeed solo, don't count on your insurance to pitch in unless you have some special clauses in your contract that accept risks from recalled phones.
Sent from my SM-N930W8 using Tapatalk

No one is deciding to keep it. The note is now really done. Don't be foolish, you'll get no liability, no updates, no security fixes, no access to some cell networks. Its just ridiculous to make any stand now and keep the phone. We will see what next August brings.

jackdforme said:
No one is deciding to keep it. The note is now really done. Don't be foolish, you'll get no liability, no updates, no security fixes, no access to some cell networks. Its just ridiculous to make any stand now and keep the phone. We will see what next August brings.
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Says who? There's plenty of people on these few threads alone who have said they will providing it doesn't get crippled with some Samsung vandalising update.

Maybe google should step in and prevent the Note 7 from accessing google play and services

Chippy_boy said:
Says who? There's plenty of people on these few threads alone who have said they will providing it doesn't get crippled with some Samsung vandalising update.
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To think that it won't be is naive.

DeMi-GoD said:
I'm going to keep mine until I see what happens. No other phones interest me right now. Since I'm keeping it for a while I figured I should ask what exactly do you do if it "explodes"? Who do you call? I don't have another phone so I don't think I'd be able to take pictures of it unless I went and borrowed a buddies phone. I want to make sure I document it if it were to happen.
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Take pitcures of the box and call the verge

So I basically got a free note 7... Verizon said I don't have to return it and they will still refund me the $180 I spent to upgrade to it. I'm also now eligible for another upgrade.

I know personally I'm not returning it. My battery is yet to get hot. I have the update bs blocked, so they aren't sending any stupid crippling garbage to my phone.

taz1458 said:
I know personally I'm not returning it. My battery is yet to get hot. I have the update bs blocked, so they aren't sending any stupid crippling garbage to my phone.
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Hmm.. Do you have to be rooted to block updates? I don't want then to cripple mine either but I'm stock not rooted.

Nope. Package disabler pro. Disable the system updates.

Im keeping my note 7. Used all the previous notes and iphones and i can assure you guys that note 7 is the best smart phone out there so far.

taz1458 said:
Nope. Package disabler pro. Disable the system updates.
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Just these 3 bro? This will stop them from disabling anything like maximum 60 percent charging?

taz1458 said:
Nope. Package disabler pro. Disable the system updates.
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Hi, this is very useful and many thanks. I have downloaded the app and have numerous choices of app disable but NOT 'system updates'. May I ask you to walk me through this please? Where do I find the 'disable updates' icon to activate?
Again, many thanks,
Ryland
---------- Post added at 06:40 PM ---------- Previous post was at 06:37 PM ----------
DeMi-GoD said:
Just these 3 bro? This will stop them from disabling anything like maximum 60 percent charging?
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I have paid and downloaded the app but don't have ANY of those choices?
Ryland

DeMi-GoD said:
So I basically got a free note 7... Verizon said I don't have to return it and they will still refund me the $180 I spent to upgrade to it. I'm also now eligible for another upgrade.
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Careful dude.. their website states they will be shipping you fireproof material to return it in just like last time...

This is the main one I believe.

dottat said:
Careful dude.. their website states they will be shipping you fireproof material to return it in just like last time...
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Well the customer rep I spent 2 hours with told me the total opposite. He said they will absolutely not charge me for the phone if I don't send it back. They are already refunding me the $180 I spent to get it. He said the word around corporate is to not send the phones back... Verizon doesn't want them. I think they just have to put that on their site to cover their asses.