Develop Bugs

Callers say phone sounds like im in a tunnel

I just got two:
Samsung Galaxy S II - Titanium from T-mobile (SGH-T989)
Not rooted, etc...But stock, as they come from t-mobile.
Voice quality is pretty bad on those two units. I can hear the other party muffed. I thought they are on speakerphone or talking thru a headset. Then the person with the other S G II noticed the same issue. I am having hard time understanding the other party in every call. I really got to focus on the conversation
Low voice volume when rocker is on max. It is hard to hear people in street noisy environment.
I talked to T-mo rep and they said that probably the phone is like this, and suggested to go to t-mo store and try one of their units. I wonder if it's the entire batch or the phones are like this.
I am coming from Google Nexus One. I wonder if Ice Cream will solve this issue or cyanogen mod 9. Is it hardware or software issue? Anyone else with similar thoughts?

Honestly, coming from a Sensation, this phone has incredible sound quality and speaker volume.
I think you should warranty both handsets.

I came from the MyTouch 4G... And the SGS2 has such better sound quality than I had with my MyTouch, and I liked the MyTouch... I think you got a bad phone... Two bad phones, if that's possible... Haha

I have the same problem. Sounds like crap. I returned my first one after about 2 days. Got another one and it worked fine for a month or so, yhen the same thing happened. I'm not sure what I'm gonna do now. I can't Stand it.
Sent from my SGH-T989

sharkoparko said:
I just got two:
Samsung Galaxy S II - Titanium from T-mobile (SGH-T989)
Not rooted, etc...But stock, as they come from t-mobile.
Voice quality is pretty bad on those two units. I can hear the other party muffed. I thought they are on speakerphone or talking thru a headset. Then the person with the other S G II noticed the same issue. I am having hard time understanding the other party in every call. I really got to focus on the conversation
Low voice volume when rocker is on max. It is hard to hear people in street noisy environment.
I talked to T-mo rep and they said that probably the phone is like this, and suggested to go to t-mo store and try one of their units. I wonder if it's the entire batch or the phones are like this.
I am coming from Google Nexus One. I wonder if Ice Cream will solve this issue or cyanogen mod 9. Is it hardware or software issue? Anyone else with similar thoughts?
Click to expand...
Click to collapse
Yeah i have notice as well

i've been using it for 2+ month now, it's loud and clear
you guys must have got some duds
the other day another user asked me about the Mic, and after using compressed air to clear it out, is fine now
if you put the phone in your pants or jacket pockets often it might be stuffed

AllGamer said:
i've been using it for 2+ month now, it's loud and clear
you guys must have got some duds
the other day another user asked me about the Mic, and after using compressed air to clear it out, is fine now
if you put the phone in your pants or jacket pockets often it might be stuffed
Click to expand...
Click to collapse
Thank you for your input.
I have no problem with my mic. The other party has no problem either, since I talk to different people, and I still have the same result. I have problem with the speaker, or the sound chip. The phones are brand new so no lint/dust in the speaker, or the mic.
I think Samsung does some changes with every different batch. This one is probably just like this. Nothing can be done. The series I am talking is: Samsung Galaxy S II – Titanium for T-Mobile, manufactured in December 2011 (no headphones in the box).
I am sure a lot of other SG2 s are fine.
The volume is on max, when I call someone (before the other party answers) ringing in the speaker is not clear or crisp, since the volume is on max.
I talked to Samsung today 12/21 and they have not hear of the issue. I talked to t-mobile on 12/20 and they have no solution either.
I guess it’s going on craigslist. Probably this will be normal voice quality for other users, and I will downgrade to Nexus S (hardware wise) until some other nexus appears at the end of the next year.

AllGamer said:
i've been using it for 2+ month now, it's loud and clear
you guys must have got some duds
the other day another user asked me about the Mic, and after using compressed air to clear it out, is fine now
if you put the phone in your pants or jacket pockets often it might be stuffed
Click to expand...
Click to collapse
That's what it is. Talk on my phone you'll clearly see the difference. My old Sensation had horrible call quality until I ran the volume + app but then my battery started dying quickly
So I got rid of it & haven't looked back since.
This is someone coming from an unlocked iphone 4 in white (best call quality besides the Galaxy S2)
My GS2 is so clear and loud I never have to worry about hearing other callers no matter where I am. Take both phones back and have the reps at the store exchange them for you.
If they give you grief, have them make calls from your 2 handsets. Make sure they grab a demo phone to compare yours to

same
I have the same exact issue. Just got my phone a few days ago, enjoying Pandora in the car with the AUX input jack...
A call comes in, I answer, and I can't heard a damn thing! I make sure the In Call volume is set to max, still can barely hear the caller. I turn up my stereo...finish the call...then BAM! Pandora is blasting my ears off!
Incredibly frustrating!
sharko, wondering if you were able to get this resolved via exchange...?

Im on uvkid baseband and macnut eugenes rom
Anyone else having these problems and what do u find better basebands for tmobile im in georgia btw. Im thinking its just this phone, live to know others feedback on his matter
Sent from my SGH-T989 using XDA App

I've had people say the same thing before. I wonder if its the phone or a different problem.

That's why im starting this topic so people can comment and share
Scyke said:
I've had people say the same thing before. I wonder if its the phone or a different problem.
Click to expand...
Click to collapse
Sent from my SGH-T989 using XDA App

Have you tried mute then unmute ...lol vibrant owners know what I'm talking about .....
Sent from my SGH-T989

Yea speaker phone on then off goes away but comes back. Seriously what kinda phone does this scrap though these r 500$ phones wth
Oh also there's a noise reduction setting when your in a call as well
yalkowni said:
Have you tried mute then unmute ...lol vibrant owners know what I'm talking about .....
Sent from my SGH-T989
Click to expand...
Click to collapse
Sent from my SGH-T989 using XDA App

My buddy has the same phone same stuff happens to him as well so its not the user
Sent from my SGH-T989 using XDA App

Scyke said:
I've had people say the same thing before. I wonder if its the phone or a different problem.
Click to expand...
Click to collapse
Alright, lets start some basic diagnosing..
Scyke, what baseband and rom are you using?
Sent from my SGH-T989D using Tapatalk

what case are you using?
have you tried without a case?

Yes in using the incipio case on k1d baseband and revenge of macnut
Sent from my SGH-T989 using XDA App

does it work properly if you flash it back to stock without a case?

I haven't tried flashing it back to stock case or no case same results
AllGamer said:
does it work properly if you flash it back to stock without a case?
Click to expand...
Click to collapse
Sent from my SGH-T989 using XDA App

[Q] Getting Google Nexus phone for family member - any issues I need to be aware of?

Just a background info: I have a young family member that needs phone and I have bought her at first a "cheap" Android phone from Virgin Mobile and that was a disaster (slow, froze all the time, etc.). I replaced that with a supposedly powerful phone - Virgin Mobile Motorola Triumph. That is another disaster, as the phone was launched half-baked. If you Google this phone, there are issues from the phone ringing only once to running out of storage because the phone keep generating large alogxx files.
Anyways, she is getting tired with these issues (and so am I!!) and I want to get her a pure Google phone - the Nexus. But before I jump in and buy this, is there any issues with this phone that I need to be aware of? Keep in mind the issues I mentioned above, which made the using an Android phone really painful for her.
Thanks!

Pure Google =No Issues. It's kind of understood around here, not that I expect everyone who posts here to know that.
I would venture to say it's as good as it gets, the Galaxy S III has better specs, but a few issues and hey, you can't beat Pure Google, we'll be first to Android 4.2, whatever it's called.
Sent from my Galaxy Nexus using xda app-developers app

jimmyco2008 said:
Pure Google =No Issues. It's kind of understood around here, not that I expect everyone who posts here to know that.
I would venture to say it's as good as it gets, the Galaxy S III has better specs, but a few issues and hey, you can't beat Pure Google, we'll be first to Android 4.2, whatever it's called.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
+1
Sent from my Galaxy Nexus using Tapatalk 2

Thanks for the info, I talk it you have or had the Galaxy Nexus?
Any issue on the hardware side that I need to be aware of?

nah, just don't go anal on the screen.

AMOLED screens get burn in from images that don't change over long periods of time (nav bar), but that's... eh no big deal otherwise Samsung wouldn't use AMOLED, also found in S III BTW...
You'll see a lot of threads about weird charging behavior, that's this phone's main issue. Every phone has its issues and this one is rather menial, not like a power button that tends to break...
I haven't updated my profile for the new GalNex....
Sent from my Galaxy Nexus using xda app-developers app

The screen is an issue look at the sticky on the top of the Q&A section.

After updating to JB, the sound is ridiculously low. Volume+ is the solution for ICS but not working on JB. That is the main issue of this phone.

Don't want to put you off but I have had issues with the hardware. The USB port is dodgy and known to fail, with lots of strange charging behavior as already mentioned in this thread. Also they are prone to dieing and you have to plug it into a USB port with no battery to revive it. Maybe I was unlucky with early versions, or have they still not fixed it?

dtokez said:
Don't want to put you off but I have had issues with the hardware. The USB port is dodgy and known to fail, with lots of strange charging behavior as already mentioned in this thread. Also they are prone to dieing and you have to plug it into a USB port with no battery to revive it. Maybe I was unlucky with early versions, or have they still not fixed it?
Click to expand...
Click to collapse
Had my phone since December and haven't had any of these issues.
Sent from my Galaxy Nexus using xda premium

msavic6 said:
Had my phone since December and haven't had any of these issues.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Yup. This phone is great. But there is a new one coming soon..sooooo

Maybe. Maybe a new one is coming, but what are they going to improve, what are they going to make different that will urge us all to upgrade to yet another Pure Google phone?
That's why I call bluff, but we'll see.

chickentuna said:
After updating to JB, the sound is ridiculously low. Volume+ is the solution for ICS but not working on JB. That is the main issue of this phone.
Click to expand...
Click to collapse
Speaker sound...as in phone ring so low you can't hear it if its inside your bag?

lanwarrior said:
Speaker sound...as in phone ring so low you can't hear it if its inside your bag?
Click to expand...
Click to collapse
No not that bad for me atleast. But flashing a custom rom helps...dramatically.
---------- Post added at 06:43 PM ---------- Previous post was at 06:41 PM ----------
jimmyco2008 said:
Maybe. Maybe a new one is coming, but what are they going to improve, what are they going to make different that will urge us all to upgrade to yet another Pure Google phone?
That's why I call bluff, but we'll see.
Click to expand...
Click to collapse
Not us...people who want to get one, they should hold off. It cant be worse than the current one...that would suck. (not saying its a bad phone...just saying that they new one shouldn't be worse than the old one) :fingers-crossed:

Aside from the screen burn-ins and discoloration in low brightness, the phone is actually fantastic.
Even the relatively outdated 5MP camera is actually pretty good. Although it has less MP, the quality of the sensor is actually great.
Also, just give your daughter the pure Google experience. It's almost flawless in terms of software (IMO), so it'll be a welcome change from her previous two phones. Just treat her well with the G'nex before she gets iPoisoned and we lose another poor soul to the dark side:crying:

rice923 said:
Aside from the screen burn-ins and discoloration in low brightness, the phone is actually fantastic.
Even the relatively outdated 5MP camera is actually pretty good. Although it has less MP, the quality of the sensor is actually great.
Also, just give your daughter the pure Google experience. It's almost flawless in terms of software (IMO), so it'll be a welcome change from her previous two phones. Just treat her well with the G'nex before she gets iPoisoned and we lose another poor soul to the dark side:crying:
Click to expand...
Click to collapse
EXACTLY!! She has been eyeing the iPhone 5!
But honestly, she was getting tired with the Android "experience", especially with the last 2 phones. The Motorola Triumph was $299 and it was piece of crap! This gives Android a bad name. This 3rd phone, the Nexus, HAVE to be the right one... seeing it's Google who sells them, not Virgin Mobile or some other carrier.
aooga said:
No not that bad for me atleast. But flashing a custom rom helps...dramatically.
Click to expand...
Click to collapse
Uh oh... not nit-picking here but its must be pretty bad that flashing a custom ROM is needed to increase the volume size... Hmmm.. I wish the Nexus is sold in a retail store so I can try it out! I believe Google charges 15% restocking fee for returning a phone?

One person complains about volume, no need to call off the bets.
I admit I have to turn it up more than my Thunderbolt, but it's always loud enough without closing in on the right side of the volume bar.
Sent from my Galaxy Nexus using xda app-developers app

lanwarrior said:
Uh oh... not nit-picking here but its must be pretty bad that flashing a custom ROM is needed to increase the volume size... Hmmm.. I wish the Nexus is sold in a retail store so I can try it out! I believe Google charges 15% restocking fee for returning a phone?
Click to expand...
Click to collapse
Go to Verizon or a Sprint store they have them on display.
Sent from my Nexus 7 using Tapatalk 2

dtokez said:
Don't want to put you off but I have had issues with the hardware. The USB port is dodgy and known to fail, with lots of strange charging behavior as already mentioned in this thread. Also they are prone to dieing and you have to plug it into a USB port with no battery to revive it. Maybe I was unlucky with early versions, or have they still not fixed it?
Click to expand...
Click to collapse
Made myself a pogo dock, solved the problem.

A new nexus device will be launched very soon and the galaxy nexus will be outdated, but it still might get the rumored 4.2 update. If you can't wait, then get the note II or S3

Need help making a decision...

Hey everyone.
Need personal opinions as I cannot decide for myself -.-
Recently got a warranty replacement device from T-Mobile.
It's a refurb.. -.-
My old one had a weird smudge in all camera apps as well as in the picture. Really annoying.
Well I got my refurb, it's got it's issues, 3 "ink" spots on the screen, my original had zero! I cannot undervolt by more than 25mA. My original could under volt by 150 across the board. The refurb gets very hot (approximately 100 degrees Fahrenheit with normal use) my original hardly ever broke 90. And my battery life is freaking **** with this new device. (I'm guessing heat is the issue here)
I'm really ****ing upset. Excuse my language..
The decision I cannot make is this.
Do I request T-Mobile to ship my original device back to me(it's still in transit just dropped it off today), and either 1 deal with the camera smudge, or 2 take apart both devices and swap the camera modules?
I looked all over YouTube, I cannot find anyone saying there is a warranty sticker covering any screws.
Does anyone know if they can tell if the device was disassembled? I have professional tools so I won't leave markings behind.
Simply put, I hate this "new" device.
I don't understand why companies give refurbished devices for warranty when I am paying full price for a brand new device that should last at least a year. It's not my fault something happened that was out of my control..
Thanks for putting up with my rant lol.
Sent from my SGH-T999 using Tapatalk 2

Wow, that's though. I send in my Device to samsung for a fix, and they fixed it with a "replaced PBA" comment, but I saw some people say they just send another one. Hopefully it's not a refurbished. I doubt they will be able to cancel the shipping, but if they an, most definitely swap the camera modules. Having those problems on the refurbished sucks. I could have fixed mine but I sent it in hoping Id get another one which didn't die after 2.5Hrs screen on time and 12 hours running time. Switch out the cameras if possible. I myself, if I get a bad one on saturday, I'll hate my descision but Im going to go for the 16GB nexus 4. Hate the limited storage and the on screen buttons that get in the way, but heck I'm not going to live 2 years with a faulty device

elesbb said:
Hey everyone.
Need personal opinions as I cannot decide for myself -.-
Recently got a warranty replacement device from T-Mobile.
It's a refurb.. -.-
My old one had a weird smudge in all camera apps as well as in the picture. Really annoying.
Well I got my refurb, it's got it's issues, 3 "ink" spots on the screen, my original had zero! I cannot undervolt by more than 25mA. My original could under volt by 150 across the board. The refurb gets very hot (approximately 100 degrees Fahrenheit with normal use) my original hardly ever broke 90. And my battery life is freaking **** with this new device. (I'm guessing heat is the issue here)
I'm really ****ing upset. Excuse my language..
The decision I cannot make is this.
Do I request T-Mobile to ship my original device back to me(it's still in transit just dropped it off today), and either 1 deal with the camera smudge, or 2 take apart both devices and swap the camera modules?
I looked all over YouTube, I cannot find anyone saying there is a warranty sticker covering any screws.
Does anyone know if they can tell if the device was disassembled? I have professional tools so I won't leave markings behind.
Simply put, I hate this "new" device.
I don't understand why companies give refurbished devices for warranty when I am paying full price for a brand new device that should last at least a year. It's not my fault something happened that was out of my control..
Thanks for putting up with my rant lol.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
I can understand your frustration With my experience working foe Tmobile and having done countless warranty exchanges since the my touch, they will not return your original device. Unless you cannsomehowncontact ups and have them stop transit and send it back and return the one they sent you. You should contact tkobile again and tell them what happened. Afaik they will not return it back to you. When it gets to their processing center it'll get factory reset, processed and possibly put back up as a refurb if it passes all their tests. You do have the option of requesting another warranty exchange, possibly going to retention this time or a higher tier of tech support.
Sent from my SGH-T999 using xda app-developers app

monkeypaws said:
I can understand your frustration With my experience working foe Tmobile and having done countless warranty exchanges since the my touch, they will not return your original device. Unless you cannsomehowncontact ups and have them stop transit and send it back and return the one they sent you. You should contact tkobile again and tell them what happened. Afaik they will not return it back to you. When it gets to their processing center it'll get factory reset, processed and possibly put back up as a refurb if it passes all their tests. You do have the option of requesting another warranty exchange, possibly going to retention this time or a higher tier of tech support.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Thanks for the reply. I was wishing to talk to someone who works for them. I really hate the newer one they sent me. No matter what ROM, kernel, modem it lasts at most about 8 hours 2 hours screen on time. And the phone gets almost too hot to hold . If I didn't have an otter box, i prolly wouldn't be able to hold it. And the worst part is is the freaking screen spots. I get its a known issue with the super amoled but Christ the phones not been released even a year! Not to mention the o e I paid full price for was/is flawless despite the camera smudge.
I'm calling them today after work and am not going to be as nice as I usually am.. I hate this ****..
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2

elesbb said:
Thanks for the reply. I was wishing to talk to someone who works for them. I really hate the newer one they sent me. No matter what ROM, kernel, modem it lasts at most about 8 hours 2 hours screen on time. And the phone gets almost too hot to hold . If I didn't have an otter box, i prolly wouldn't be able to hold it. And the worst part is is the freaking screen spots. I get its a known issue with the super amoled but Christ the phones not been released even a year! Not to mention the o e I paid full price for was/is flawless despite the camera smudge.
I'm calling them today after work and am not going to be as nice as I usually am.. I hate this ****..
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
I'd do that too. With the sgs2 I went through five warranty exchanges. They wouldn't offer me anything else because apparently it was the best phone they had even though they had the presale of the sgs3 going on when this happened. That's what drove me to sell it and buy a gnex. Long story short in back here.
Sent from my SGH-T999 using xda app-developers app

monkeypaws said:
I'd do that too. With the sgs2 I went through five warranty exchanges. They wouldn't offer me anything else because apparently it was the best phone they had even though they had the presale of the sgs3 going on when this happened. That's what drove me to sell it and buy a gnex. Long story short in back here.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
So they want me to send this one back, and when they receive it, they will send another one back..
Sent from my SGH-T999 using Tapatalk 2

If I get the original one back, does anyone know if they can tell I had it apart?
Sent from my SGH-T999 using Tapatalk 2

I feel your pain. They pulled the same refurbished bs on me before too. And a buddy of mine on Verizon got sent back a completely different (and lower end) refurbished phone with their insurance.
I know it doesn't help your current situation, but for your next phone I suggest you check out Square Trade. They actually treat you right & are fair and honest. Only thing is they don't cover theft. But I know they WON'T send you back a freaking refurbished phone. I used them once and they were great.
Sent from my SGH-T999 using xda app-developers app

MotorcycleKopp said:
I feel your pain. They pulled the same refurbished bs on me before too. And a buddy of mine on Verizon got sent back a completely different (and lower end) refurbished phone with their insurance.
I know it doesn't help your current situation, but for your next phone I suggest you check out Square Trade. They actually treat you right & are fair and honest. Only thing is they don't cover theft. But I know they WON'T send you back a freaking refurbished phone. I used them once and they were great.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Next phone I'm saying efff you to everyone. No warranty for me, no insurance either. I'm fixing it myself. Either way I'm losing money.
Sent from my SGH-T999 using Tapatalk 2

elesbb said:
So they want me to send this one back, and when they receive it, they will send another one back..
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
Did you call? Are they sending your original back?
Sent from my SGH-T999 using xda app-developers app

monkeypaws said:
Did you call? Are they sending your original back?
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
I called. And they can't send the original back. But they want me to send the one I have now back and once they receive it they will send me out another one. And they said they made a note that it is my second replacement so they said hopefully it will be a brand new device.
Sent from my SGH-T999 using Tapatalk 2

Verizon certified replacements

what are y'alls experiences with verizon's certified/refurbed replacements? quality, condition, etc. more than anything, i'm worried that the battery it comes with will be in poor condition.
I'm getting my htc one replaced for the purple-tint camera issue (which, btw, both verizon and htc acknowledge for hardware repair/replacement). iI can either 1) have htc repair my phone, but i have to send it in and go without it for a couple of weeks, or b) i can get it replaced by verizon, but will almost certainly get a certified like-new, which is fine as long as its 'like new'.
thoughts/opinions/experiences?
i'll let y'all know if the camera issue is fixed

murtaza217 said:
what are y'alls experiences with verizon's certified/refurbed replacements? quality, condition, etc. more than anything, i'm worried that the battery it comes with will be in poor condition.
I'm getting my htc one replaced for the purple-tint camera issue (which, btw, both verizon and htc acknowledge for hardware repair/replacement). iI can either 1) have htc repair my phone, but i have to send it in and go without it for a couple of weeks, or b) i can get it replaced by verizon, but will almost certainly get a certified like-new, which is fine as long as its 'like new'.
thoughts/opinions/experiences?
i'll let y'all know if the camera issue is fixed
Click to expand...
Click to collapse
I've had a mixed bag in regards to this. One swap of a Razr arrived with chips out of the display and scratches on the casing. The next swap after that was fine. I had an iphone 4 that I had to have swapped bc it had a bad charge port and the iphone I received had a non-functional display. Keep in mind this was years ago and they could have remedied those issues by now (so don't freak out lol). Just relaying my experiences.
If you go the Verizon route I'd like to see what the exchanged device you receive is like as far as condition goes. My One has the issue as well but I can't send it in to HTC and be without it for 2 weeks. If you get a decent device I might roll the dice with Verizon replacement again.

I have had two replacements, both were perfect condition and the batteries were like brand new. Neither had camera issues. Not a single problem so far.
Sent from my HTC6500LVW using XDA Premium 4 mobile app

BreakingVZW said:
I've had a mixed bag in regards to this. One swap of a Razr arrived with chips out of the display and scratches on the casing. The next swap after that was fine. I had an iphone 4 that I had to have swapped bc it had a bad charge port and the iphone I received had a non-functional display. Keep in mind this was years ago and they could have remedied those issues by now (so don't freak out lol). Just relaying my experiences.
If you go the Verizon route I'd like to see what the exchanged device you receive is like as far as condition goes. My One has the issue as well but I can't send it in to HTC and be without it for 2 weeks. If you get a decent device I might roll the dice with Verizon replacement again.
Click to expand...
Click to collapse
its a serious brawl between the impatient and the paranoid sides of my psyche lol. so the vzw dude said they can send a replacement, after which i have 5 days to send my device or send the refurb back. so i figure i'll test out the CLN, if its no good i'll send my phone to htc.
i'll definitely let you know how it goes.
kdj67f said:
I have had two replacements, both were perfect condition and the batteries were like brand new. Neither had camera issues. Not a single problem so far.
Click to expand...
Click to collapse
thanks for the reassurance! hopefully i have the same results :fingers-crossed:

On my replacement the bottom speaker grill is not even attached on one side. 100 point inspection my ass!!
Sent from my HTC6500LVW using Tapatalk

dogredwing1 said:
On my replacement the bottom speaker grill is not even attached on one side. 100 point inspection my ass!!
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
damn that's messed up. you should be able to get another replacement though right?

On this issue I can tell you first hand. I worked as a Service Tech back in Eris days and 90% of their stock was refurbished through a company who did horrible work. Every customer I dealt with came back numerous time before finding a reliable device. Now to say with HTC One most likely you will get a used like new device. They haven't had enough returns to refurbish at this point. Their knowledge of the device is zero..zero!! I would definitely grab it up while you can.
Sent from my HTC6500LVW using XDA Premium 4 mobile app

cornjo said:
On this issue I can tell you first hand. I worked as a Service Tech back in Eris days and 90% of their stock was refurbished through a company who did horrible work. Every customer I dealt with came back numerous time before finding a reliable device. Now to say with HTC One most likely you will get a used like new device. They haven't had enough returns to refurbish at this point. Their knowledge of the device is zero..zero!! I would definitely grab it up while you can.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
:fingers-crossed: hope you're right. the only other consideration being that it has a non-defect camera/sensor

OP if you have the ability to send the phone to HTC i would. Ive had nothing but problems with VZW CLN program. I went through 3 HTC rezounds. First was DOA, second the headphone jack wouldn't work, third the screen wasn't glued to the LCD letting dust in.
i ended up going to insurance and have them get me a new phone, at the time all they had was an Inc 4g LTE so i said SOLD. Never again will i deal with VZW repairs.
just my $.02
---------- Post added at 03:25 PM ---------- Previous post was at 03:23 PM ----------
cornjo said:
On this issue I can tell you first hand. I worked as a Service Tech back in Eris days and 90% of their stock was refurbished through a company who did horrible work. Every customer I dealt with came back numerous time before finding a reliable device. Now to say with HTC One most likely you will get a used like new device. They haven't had enough returns to refurbish at this point. Their knowledge of the device is zero..zero!! I would definitely grab it up while you can.
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OMG the true shall set you free! i knew they outsourced to the lowest bidder. thank you for the conformation.

synisterwolf said:
OP if you have the ability to send the phone to HTC i would. Ive had nothing but problems with VZW CLN program. I went through 3 HTC rezounds. First was DOA, second the headphone jack wouldn't work, third the screen wasn't glued to the LCD letting dust in.
i ended up going to insurance and have them get me a new phone, at the time all they had was an Inc 4g LTE so i said SOLD. Never again will i deal with VZW repairs.
just my $.02
---------- Post added at 03:25 PM ---------- Previous post was at 03:23 PM ----------
OMG the true shall set you free! i knew they outsourced to the lowest bidder. thank you for the conformation.
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Yeah I hated to let the cat out of the bag..they made me sign a waiver years ago to not let their TRADE secrets out..lol
that's how a big company rolls dude..most of the time I had to fix the refurbs to give to customers because they did a sad job. Did they test the device._ _ _ no. C'mon I had a dude escalate because of this and a coworker had to call the police.

Well it seems more ppl than not have had bad experiences with vzw swaps. Hopefully you luck out OP
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BreakingVZW said:
Well it seems more ppl than not have had bad experiences with vzw swaps. Hopefully you luck out OP
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Yeah damn I'm gonna stress test the heck out of their replacement for a couple of days before/if I send mine back.
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cornjo said:
They haven't had enough returns to refurbish at this point. Their knowledge of the device is zero..zero!! I would definitely grab it up while you can.
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To clarify cornjo, are you saying you think I'll have better or worse luck than when you were working for vz tech?
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You'll have better luck not dealing with the store grab the certified replacement it's probably a device they used to test with because not many HTC One's have been returned..shows how good the device is bro.
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I had replaced a Galaxy Nexus (original). I got one back that had no physical camera
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burningfire87 said:
I had replaced a Galaxy Nexus (original). I got one back that had no physical camera
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jeez wtf! you'd think someone would notice before they put it in the box. its practically comical at this point. i'm having a hard time believing the replacement system can be THIS bad. If anything i'm hoping the phone they send me is ludicrously inadequate so i can demand a brand new one.

I thought it was hilarious I emailed them a pic they overnighted me a new one before I sent the useless one back
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Don't get me started...CLNR phones are a horrible gamble..I think I'm on my 7th/8th Rezound (back to back returns). Loose screens, overheating, defective cameras, etc). I don't like being toyed with. I did tons of research, found out that they were outsourcing the repairs to some cheap company (something like "PCM"?). They kept trying to give me a new lower spec phone for a while too and I had them on file lying to me about sending me a new Rezound TWICE. Finally escalated the sh*t out of the issue and found the "president" of the So Cal headquarters. So...yeah, be careful.
tl;dr
The more you know about Verizon the worse it gets.
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burningfire87 said:
I had replaced a Galaxy Nexus (original). I got one back that had no physical camera
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lol uhhhh... Wasn't a camera standard on the Nexus? How the hell?
Verizon is comprised of a bunch of douchebags

I have minor backlight bleed from the home button but everything else is flawless (I'm trying to overcome my OCD and keep it LOL). But on topic Verizon CLNR's are beyond ass.

Warranty replace through HTC or Verizon?

Hello. My One's battery is crapping out, goes down to 30% then turns off. Sometimes it makes it down to the teens before turning off. Called HTC, they will replace it overnight for $29. Verizon will also replace it for a little less. Any opinion on who to go with for replacement? I'll probably be getting a refurbished with either company, just wondering which one is better to work with, especially if the replacement has issues.
Thanks.

xenakis said:
Hello. My One's battery is crapping out, goes down to 30% then turns off. Sometimes it makes it down to the teens before turning off. Called HTC, they will replace it overnight for $29. Verizon will also replace it for a little less. Any opinion on who to go with for replacement? I'll probably be getting a refurbished with either company, just wondering which one is better to work with, especially if the replacement has issues.
Thanks.
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my track record with VZW CLN program isnt good. I had to replace my Rezound about 5 times before i decided to "loose" the phone and go insurance.
i was never given the option to go with HTC. From what i had to go through with VZW i would say try HTC.

warrant
synisterwolf said:
my track record with VZW CLN program isnt good. I had to replace my Rezound about 5 times before i decided to "loose" the phone and go insurance.
i was never given the option to go with HTC. From what i had to go through with VZW i would say try HTC.
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I've had to have 2 M7 Verizons fixed: one for bonehead damage to SIM slot and other for power button.
Both were handled by HTC, and both came back perfect. Since the Verizon method has been reported to
be such a crap-shoot, maybe you'll have the same perfect experience that I've ended up with using HTC.
866-449-8358 is the number in US.‎

I got mine replaced by Verizon and I'm really happy -- the phone they sent me looks perfect and works perfectly too. Honestly, I hate Verizon customer service, but this time around I decided to use their live chat feature instead of calling them and the guy who helped me was generous as hell. He knew his phones and wasn't just reading out of a book. Within 5 minutes my order was placed for a free replacement.
Plus, the turn-around is amazing. They'll send you your new phone within two days, and you don't have to send your old one before they ship it out, so you're never left phoneless.
I'd say give it a shot.

I suggest whichever is cheaper. If you are getting a refurbished unit from either company, chances are equal on it's quality. Verizon gets their phone from HTC, so it is the same refurb.
I have had to CLN twice from Verizon and had no issues with the service itself. They send you the phone and a return slip to send the old phone back. I have heard HTC needs a credit card to do that service. Verizon doesn't as you have phone service with them and they can just charge your account with the bill if you don't send the phone to them.
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Uzephi said:
I suggest whichever is cheaper. If you are getting a refurbished unit from either company, chances are equal on it's quality. Verizon gets their phone from HTC, so it is the same refurb.
I have had to CLN twice from Verizon and had no issues with the service itself. They send you the phone and a return slip to send the old phone back. I have heard HTC needs a credit card to do that service. Verizon doesn't as you have phone service with them and they can just charge your account with the bill if you don't send the phone to them.
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Pretty sure HTC's $29 option is a brand new phone. That's how it was with mine, anyway.
Sent it in for repair because it was bootlooping and couldn't get in bootloader. Got it back a few days later...but the wifi was absolute crap. Couldn't even pick up my router being in the same room, let alone anybody else's in the apartment I was in. Couldn't even connect to my tether on my other phone. Got back on the online chat, and told 'em what was going on. Had me try a few things (that I had already tried), and they offered to fix it for $10, or replace it with a new unit for $30. I didn't wanna mess with it anymore, so picked the new option... sent it in, they checked the phone out, then sent a new one my way. Don't think it was a refurb b/c it still had Sense 5.5 / rumrunner S-Off-able HBoot.

xenakis said:
Hello. My One's battery is crapping out, goes down to 30% then turns off. Sometimes it makes it down to the teens before turning off. Called HTC, they will replace it overnight for $29. Verizon will also replace it for a little less. Any opinion on who to go with for replacement? I'll probably be getting a refurbished with either company, just wondering which one is better to work with, especially if the replacement has issues.
Thanks.
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Click to collapse
I've had no issues with VZW warranty replacements, overnight shipped and free, plus you don't have to go without a phone while waitingon the replacement. ......but if you have a phone to use in meantime, if HTC will give you a new unit for 29 bucks.........IDK which I would do. Because many of the "new" htc m7's still have the crappy camera, so you might be sending in that new phone for a refurb or repair in a month or two anyways......and the refurbs seems to all be coming with the newer model camera chip. So, crap shoot either way. I think I'd stick with free overnight replacement, and the better chance of a good camera. ......and you can get s-off on any of the VZW bootloaders now, so it does not matter what firmware it comes loaded with.

Thank you everyone for your advice. Yesterday I ended up going with HTC and got my replacement today. It was $29, which covered next day shipping to me and a three day return label for my old phone which I have 10 days to send back to them.
Verizon would definitely have been cheaper but it was very easy and painless to get it replaced through HTC. Verizon wanted to troubleshoot the problem first, including doing a factory reset, recharge the phone and see if the problem went away. I'm leaving town in the morning and needed the new phone fast. HTC just asked a few questions and approved the replacement.
The phone they sent me looks perfect and works great but was already updated so not likely new but refurbished. I plan on running it stock/S-on for a few days to make sure it has no problems before giving it a little Sunshine.
Thanks again.

ccarr313 said:
I've had no issues with VZW warranty replacements, overnight shipped and free, plus you don't have to go without a phone while waitingon the replacement. ......but if you have a phone to use in meantime, if HTC will give you a new unit for 29 bucks.........IDK which I would do. Because many of the "new" htc m7's still have the crappy camera, so you might be sending in that new phone for a refurb or repair in a month or two anyways......and the refurbs seems to all be coming with the newer model camera chip. So, crap shoot either way. I think I'd stick with free overnight replacement, and the better chance of a good camera. ......and you can get s-off on any of the VZW bootloaders now, so it does not matter what firmware it comes loaded with.
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Any way to find out if you have an old vs new camera module?

carngeX said:
Any way to find out if you have an old vs new camera module?
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Sys/android_camera/sensor. Need root iirc... Maybe not to read that file
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Uzephi said:
Sys/android_camera/sensor. Need root iirc... Maybe not to read that file
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ov ov4688 4M
Not sure quite what that means lol. Do I need to be on a stock ROM? I'm on NuSense Six right now.
Sent from my Nexus 7

carngeX said:
ov ov4688 4M
Not sure quite what that means lol. Do I need to be on a stock ROM? I'm on NuSense Six right now.
Sent from my Nexus 7
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I read somewhere ov branded was supposed to be higher quality control than the original company HTC outsourced to. Below is what my sensor file says and I have had no purple tint issues thus far though... But to answer your question, my sensor company was the first HTC sourced to and ov was sought after when they couldn't supply the demand from HTC. So, yes, yours is the newer one.
" st vd6869(1.0) cinesensor 2013-09-19"
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Uzephi said:
I read somewhere ov branded was supposed to be higher quality control than the original company HTC outsourced to. Below is what my sensor file says and I have had no purple tint issues thus far though... But to answer your question, my sensor company was the first HTC sourced to and ov was sought after when they couldn't supply the demand from HTC. So, yes, yours is the newer one.
" st vd6869(1.0) cinesensor 2013-09-19"
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Great, thanks. Sounds like I did probably get a refurb unit from HTC then, most likely. Would rather get a refurb from HTC than VZW, honestly.
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carngeX said:
Great, thanks. Sounds like I did probably get a refurb unit from HTC then, most likely. Would rather get a refurb from HTC than VZW, honestly.
Sent from my Nexus 7
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Check your serial number. Like mine starts with FA3BJ the first two digits is the plant the phone was made. The third digit is year, 3 being 2013. 4th digit is month, B being November (1-9 being corresponding month, a= Oct b= Nov and c= Dec). And J being the day. 1-9 then alphabet going up. If yours was made after Dec 2013 it should have been made with ov being a new unit. Made before it would be half ov half st. Yours still may have been a new unit. There is a thread in the international m7 going into further details on this. Verizon m7s came so late in the game, our phones started out being half ov half st before HTC went to 100% ov in Dec 2013.
Edit: http://forum.xda-developers.com/showthread.php?t=2209277 for serial decoding reference.
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Uzephi said:
Check your serial number. Like mine starts with FA3BJ the first two digits is the plant the phone was made. The third digit is year, 3 being 2013. 4th digit is month, B being November (1-9 being corresponding month, a= Oct b= Nov and c= Dec). And J being the day. 1-9 then alphabet going up. If yours was made after Dec 2013 it should have been made with ov being a new unit. Made before it would be half ov half st. Yours still may have been a new unit. There is a thread in the international m7 going into further details on this. Verizon m7s came so late in the game, our phones started out being half ov half st before HTC went to 100% ov in Dec 2013.
Edit: http://forum.xda-developers.com/showthread.php?t=2209277 for serial decoding reference.
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Looks like mine was October, so Could still be either or then?
Sent from my Nexus 7

carngeX said:
Looks like mine was October, so Could still be either or then?
Sent from my Nexus 7
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50/50
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Uzephi said:
50/50
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Is there any phone key command or adb command that will reveal st or ov status?

michaelbsheldon said:
Is there any phone key command or adb command that will reveal st or ov status?
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None that i know of. The file is the only way stated in the One intl forum
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