Is there anyway the purple haze issue is caused by heat? - Verizon HTC One (M7)

So yesterday I got a replacement one from Verizon and as soon as I opened it I checked the camera and the camera was fine so I was glad about that. But unfortunately I accidentally updated and my phone suddenly had the issue. Again today I tried to use the camera and the camera was fine so I plugged it in to charge and put a case on it when I picked it up it felt a bit warm and I checked the camera and the issue began to creep up again. So to test it I unplugged my phone let it cool down infront of a fan and it was perfect again. Anyone else try this or am I over thinking this.
Sent from my HTC6500LVW using xda app-developers app

Every HTC One has the purple hue issue. Whether people want to admit it or not. The low light setting was set too low. Find a white wall or counter top , in a dark room, take a picture point blank, one inch away, two inches away, three inches away, they all have a purple hue. It's not until you back it up a ways so that light passes through that you see the purple hue disappear.

The first picture was when the phone was nice and cool. Second I took after watching a couple of YouTube videos while on the charger while the phone got warm on the same spot. I just think it's weird how that works. Is it possible that the sensors are being messed with by heat?
Sent from my HTC6500LVW using xda app-developers app

Sorry forgot to upload the second one. Haha
Sent from my HTC6500LVW using xda app-developers app

Think it's to do with iso.
Sent from my HTC6500LVW using Tapatalk 2

NSRpxndxhou said:
Sorry forgot to upload the second one. Haha
Sent from my HTC6500LVW using xda app-developers app
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From the looks of the shadows and the lighting, the first picture, the whites on your bed are bright, the aluminum from your phone tells me you either have a light on or sun passing through a window. if you take a picture in a dark area, like the second picture where the whites in the bed are dark and the reflection from the aluminum on the phone indicate that a light is turned off or the sun has settled down, and your going to see the purple hue.

I think it's a software bug Verizon will fix. (they can't replace all our phones with new ones, or we'd get the shaft and get refurbed unit casuing an uproar)
anyway we will find small thing that help fix it but all phones eract differently and this camera software is prime example.

BygSii said:
Every HTC One has the purple hue issue. Whether people want to admit it or not. The low light setting was set too low. Find a white wall or counter top , in a dark room, take a picture point blank, one inch away, two inches away, three inches away, they all have a purple hue. It's not until you back it up a ways so that light passes through that you see the purple hue disappear.
Click to expand...
Click to collapse
I do not have a purple hue on black or white. I had a little bit of purple tint when I took a picture of fire, but the camera was so good it captured the fire and the surrounding area as well.

Hey guys, come on over and join the purple tint party here --> http://forum.xda-developers.com/showthread.php?t=2317507
Also, If you could answer a few questions about your phone (you'll find the info on the last few pages of the thread) that would be great. We are trying to find some kind of pattern to this issue.

I have the purple hue issue as well. I think there may be something to the whole "caused by heat" argument. If I power off my One and leave it sitting for say 10 mins and do a cold boot there's no purple/red/blue hue. Once I use the phone for 10 minutes or so it pops back in. I actually had it remedied for over a week and a half after doing a factory reset and cache wipe. Then all of a sudden it came back. THAT makes it seem like a software issue. So idk. Seems both are viable arguments based on my personal experience. I hope it's software bc it's annoying as all hell.
I wanted to add that changing the ISO to 100 that some people have had success with doesn't do anything for me except change it from solid purple to a light purple haze. A little better but still very noticeable. HTC addressed the issue and said it was going to be fixed with the 4.3 update so I'm curious if the Sprint users actually have seen the issue resolved or not.
UPDATE: I added a thread on the Sprint HTC board asking if the issue has been resolved or not. So we'll see what they say

BreakingVZW said:
I have the purple hue issue as well. I think there may be something to the whole "caused by heat" argument. If I power off my One and leave it sitting for say 10 mins and do a cold boot there's no purple/red/blue hue. Once I use the phone for 10 minutes or so it pops back in. I actually had it remedied for over a week and a half after doing a factory reset and cache wipe. Then all of a sudden it came back. THAT makes it seem like a software issue. So idk. Seems both are viable arguments based on my personal experience. I hope it's software bc it's annoying as all hell.
I wanted to add that changing the ISO to 100 that some people have had success with doesn't do anything for me except change it from solid purple to a light purple haze. A little better but still very noticeable. HTC addressed the issue and said it was going to be fixed with the 4.3 update so I'm curious if the Sprint users actually have seen the issue resolved or not.
UPDATE: I added a thread on the Sprint HTC board asking if the issue has been resolved or not. So we'll see what they say
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Click to collapse
Funny you say that because I was just heading over to their forum to post the same question

Okay seriously... In the thread link the other user posted about the camera issues 85% of HTC One users on XDA have the issue. 85%!!!! Pathetic.
---------- Post added at 01:37 PM ---------- Previous post was at 01:34 PM ----------
Oh and the 4.3 update did NOT fix the issue according to 2 Sprint users in the thread I posted on their forum. Said it was a little better but still there. Awesome.

BreakingVZW said:
Oh and the 4.3 update did NOT fix the issue according to 2 Sprint users in the thread I posted on their forum. Said it was a little better but still there. Awesome.
Click to expand...
Click to collapse
This is the worst news I've read all day.

one4thewings said:
This is the worst news I've read all day.
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+ 1. No kidding. Maybe once we get source someone here on XDA can pull some magic and help.

I hate when non-Apple products fail in quality assurance! I'm running nightlies of CM and I get the purple tint.

Yeah like apple products are soc perfect lol. Thanks for the laugh.
Sent from my One using Tapatalk 4

BygSii said:
Every HTC One has the purple hue issue. Whether people want to admit it or not. The low light setting was set too low. Find a white wall or counter top , in a dark room, take a picture point blank, one inch away, two inches away, three inches away, they all have a purple hue. It's not until you back it up a ways so that light passes through that you see the purple hue disappear.
Click to expand...
Click to collapse
My wife and I both got the HTC one on the same day. Mine has the purple hue in low light and hers does not. To test this I would open the camera and lay it down on my couch so the camera gets nothing but black. Mine will slowly turn almost completely purple and my wifes will remain completely black. She also does not have the tint in low light conditions. I also think heat may play a role. One of the first things I did when I got my phone was run multiple 3dmark tests to see how hot it gets and also test the performance of the graphics chip. I had taken pictures before this and noticed no hue until after my phone heated up really hot. Since then it has had the issue. I think the OP is on to something as I was thinking the heat damaged the camera myself. I also think HTC probably knows this and just wants us to think its a software thing that can be fixed. Even if you adjust the low light settings the hue can still be seen, just not as bad. I bet the update to fix this will probably be something that disables that portion of the hardware so we all just think its been fixed.

It not heat and was you and your wife's settings the exact same? I can get rid of the haze if I lower the iso setting and if I use HDR or night it goes away.
Sent from my One using Tapatalk 4

BygSii said:
Every HTC One has the purple hue issue. Whether people want to admit it or not. The low light setting was set too low. Find a white wall or counter top , in a dark room, take a picture point blank, one inch away, two inches away, three inches away, they all have a purple hue. It's not until you back it up a ways so that light passes through that you see the purple hue disappear.
Click to expand...
Click to collapse
Its always good to make claims you don't know lol. Mine does not. My friends does. He even says mine does not... But I'm sure you know everything
Sent from my HTC6500LVW using xda app-developers app

Related

Two Defective Screens in a row. And I bet you have the same issue.

I'm calling all the GN owners to check your screen to see if you could duplicate the same issue I have on my TWO GNs.
Step:
1. Manually set your screen brightness to lowest brightness.
2. Go to a complete dark environment like in your closet or test this at night with all the ambient lights off. Again in a COMPLETE DARK ENVIRONMENT, this is crucial to duplicate the issue.
3. turn on the Camera app and look at the screen.
After your eyes adjusted to the darkness, you will see a bunch of nasty scattered pixel blocks. It's like pouring inks on your screen.
This pic says it all. From forum member sunnyshirz from this post:
http://forum.xda-developers.com/showthread.php?t=1353324
View attachment 803916
Both my phones ordered from expansys-USA and Negri Electronics have the same issue.
I do this about 7 times a day, it has to be a common use case right?
Seriously, do you see the insanity of recreating this non-problem? Just think about it.
Sent from my Galaxy Nexus using Tapatalk
The screen image attached to the OP of this thread also suffers from the same issue:
http://forum.xda-developers.com/showthread.php?t=1366878&highlight=test
How many more of you have this?
I haven't checked mine yet. But I don't really use my phone in the closet with the lights off, so for me, and how I use my phone, my phone kicks ass
I did use it on lowest setting with light out in bed last night for a few mins, and saw no dots. So it probably has something to do with the camera and what it is seeing in total darkness. Since it is not an infared camarea, I see no problems with that either
I tried this and couldnt see spots, mine does have the right edge slightly tinted issue though. All amoleds have variations theres over 200 pages in the galaxy s2 forum.
Luxferro said:
I haven't checked mine yet. But I don't really use my phone in the closet with the lights off, so for me, and how I use my phone, my phone kicks ass
I did use it on lowest setting with light out in bed last night for a few mins, and saw no dots. So it probably has something to do with the camera and what it is seeing in total darkness. Since it is not an infared camarea, I see no problems with that either
Click to expand...
Click to collapse
If you set your wallpaper to black/grey you will see it at your home screen.
I spotted this issue when I was playing with my phone before bed, it is definitely not a Camera app issue, it's something hardware related. Like I said before your eyes need to adjust to the darkness in order for you to see those dots.
This is pretty annoying if you use your phone at night with all lights off.
[hfm] said:
I do this about 7 times a day, it has to be a common use case right?
Seriously, do you see the insanity of recreating this non-problem? Just think about it.
Sent from my Galaxy Nexus using Tapatalk
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Click to collapse
It's true that during normal usage in daytime you cannot see them, but I use my phone in dark environments a lot so this is crucial to me.
assisterah said:
It's true that during normal usage in daytime you cannot see them, but I use my phone in dark environments a lot so this is crucial to me.
Click to expand...
Click to collapse
I have used my phone in the dark a bit. Kindle app set on black bg with brightness turned all the way down is the largest. I always have the brightness all the way down when using phone at night in bed so not to bother the wife. Have seen zero issues.
Sent from my Galaxy Nexus using Tapatalk
[hfm] said:
I have used my phone in the dark a bit. Kindle app set on black bg with brightness turned all the way down is the largest. I always have the brightness all the way down when using phone at night in bed so not to bother the wife. Have seen zero issues.
Sent from my Galaxy Nexus using Tapatalk
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Click to collapse
Yeah, I was using google books app last night in bed w/ no lights, set to night mode (black background). Saw nothing as well.
Check this site: http://fiddle.jshell.net/qfxsc/1/show/
Its the critical colour
My first nexus had many stripes from the bottom to the top but my second one is much better.
Sounds like a classic case of someone looking for a problem. If a person has to take all the steps the OP described to recreate a problem, then it isn't a problem. Nothing to see here.
mysterioustko said:
Sounds like a classic case of someone looking for a problem. If a person has to take all the steps the OP described to recreate a problem, then it isn't a problem. Nothing to see here.
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Click to collapse
This is correct. And I think an easy solution would be to put the brightness at 15-20% instead of the lowest so you don't see whatever it is you see
try installing dead pixel from the market then check it that way. My is solid black, no bleeds at all.
Sent from my Galaxy Nexus using xda premium
[hfm] said:
I do this about 7 times a day, it has to be a common use case right?
Seriously, do you see the insanity of recreating this non-problem? Just think about it.
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
This.
You can pretty much obsess over and examine any product long enough until the following realization occurs:
OMGDEFECTIEVE!!
It's really unfortunate that the OP cost the retailer/Samsung money going through a few phones for an obsessive compulsive microscope discovery about a real non-issue. Results in higher prices for everyone.
Ridiculous.
I think here's how you get to the bottom of this. Go online and google search absolute black. Save the 7th image on your phone. Then go to the saved image in your gallery and zoom in on the top left corner of the picture while in a completely dark room. If it looks weird, then your phone may have a problem, but if not, then STOP LOOKING FOR THINGS TO HATE.
This is a great phone, why try to ruin that. My guess is that the issue you're seeing is because of the camera. It's horrible in lowlight settings.
assisterah said:
3. turn on the Camera app and look at the screen.
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Click to collapse
I don't have a GN yet so can't replicate your method, but if it happens when you use the camera app, don't you think it could have something to do with the camera? The camera gain will be all the way up in total darkness which will produce weird pixelations.
If you're trying to get solid black on the screen to evaluate the display, I am sure there's an app that can do that. Or simply make a web page with all black.
[hfm] said:
I do this about 7 times a day, it has to be a common use case right?
Click to expand...
Click to collapse
Hah!
Same thing with my gsalaxy s2. There are also other "strange" effects on gs2 screen at lowest levels. I think I saw something like that at note subforum. So I guess it is more or less normal for every amoled screen.
I can reproducethis issue, but I never experinced it in day to day usage. It is no problem for me.
Ok guys. Thanks for all the negative comments.
If your phone has no problem then good for you. I couldn't stand for this issue because I can notice it fairly easy in low brightness condition, I have tried to increase the brightness to around 40% and I can still see it. And again this is not a camera caused problem. I first noticed this when I was using Google Music to play some songs at night. The problem pretty much exists under any pure dark background.
Please look at the pic I posted, Does this look like "normal" to you guys if you were in my shoes?
This is an AMOLED issue. Just keep the screen step above minimum and its completely fine. Phone is not faulty, that's how that screen works. AMOLED is also more noisy on lower brightness, that's not a faulty screen.
I don't have this issue. My screen looks great and is from Expansys. What do I win? Your phone does look pretty bad though, maybe exchange it again?

Low Brightness w/ purple tine and grainy on whites

New Galaxy Nexus owner with Sprint. Well late last night I dim my screen cause it so freaking bright Noticed a lot of the greys turned purple and the white (stock messaging app) go a lot of grain in it. Looked like I had dust all in the screen. Is this normal? Looked similar to this picture
I play with my phone on minimum brightness all the time and have not noticed this.
It is possible I'm not observant enough though.
Sent from my Galaxy Nexus using XDA
It's normal.
I don't get the purple hues...but I'm using custom color values.
Which have also reduced the grain. But it's still there.
I may be in the minority here...
But I hate this screen tech. It's my only complaint with this phone.
Nav-bar/Status-bar burn-in potential scares the **** out of me. (Although I don't have any yet...I have to assume it's because I'm so compulsive about hiding the nav bar and using apps that remove the status bar.) And the screen looks like complete crap when it's dimmed.
I mean, it looks GREAT at 30%+ brightness...but browsing in bed and such (low brightness scenarios) always makes me cringe a bit.
I currently have my old fascinate and nexus on hands.
I need to say that Samsung pretty much dropped the ball... :-(
Fascinate screen is so much better looking, though partially because custom ICS rom, which I guess incorporates voodoo tweaks.
I will happily wait while GN ICS gets to that state, but I afraid that it is hardware/ manufacturing process issue and I doubt if anybody will be able to fix it grammatically. Please correct me if I'm wrong. I heard something about gradient fix, but do not completely understand what was fixed and how.
My phone has a slight vertical tint on the right side. I pensive it as pink vertical stripe, followed by green one. Not extremely saturated, but noticeable at any brightness level. I've stopped by Verizon store to see if other phones have it. Out of two checked phones one had noticeable green stripe, another was OK to my eyes.
I got a deal on wirefly and now I'm kind of on the verge - exchange or not. I afraid to get one which will be even worse.
Well I just went back to Sprint and explain it to them. Well since the GN is new that Sprint has no tickets for the purple Screen. So the asshole tells me that it is a software issue and that the next ics update will fix the purpleish colors. I was like WTF it is a hardware issue hahah. I do thank you guys for responding. cant wait to get some Sprint roms avaialble. What do you guys think software issue?
No. its a hardware issue. My GSM doesn't have the purple tint at all. My fiance's first Verizon GNex was the same. One day it died and they sent her a new one and it's screen was very purple tinted. She sent it back and got a new one which didn't have the tint at all.
I would return it.
Thats exactly what I told them and they said to wait for an update. this pisses me off cause they wont let me exchange it at all.
marcusva79 said:
Well I just went back to Sprint and explain it to them. Well since the GN is new that Sprint has no tickets for the purple Screen. So the asshole tells me that it is a software issue and that the next ics update will fix the purpleish colors. I was like WTF it is a hardware issue hahah. I do thank you guys for responding. cant wait to get some Sprint roms avaialble. What do you guys think software issue?
Click to expand...
Click to collapse
i dont know if its hardware or software but you can try this. its supercurio's display expert and might help. it did get rid of most of the purple for me, still can see it with certain grays. as for the grainy white, my first galaxy nexus had that problem at low light too. its almost like a transparent cheese cloth over the screen and some lines running down it. i returned that one.
just keep trying with a different rep. the first one i talked to pretended not to see anything wrong with my phone so i talked to the manager and got the exchange after about 15mins. they were still very hesitant. try to call their call center first i find their call center reps are usually more understanding.
El Daddy said:
No. its a hardware issue. My GSM doesn't have the purple tint at all. My fiance's first Verizon GNex was the same. One day it died and they sent her a new one and it's screen was very purple tinted. She sent it back and got a new one which didn't have the tint at all.
I would return it.
Click to expand...
Click to collapse
I have a purple tint, but only at brightness levels going below 15 (setting custom brightness with aokp), but the default brightness was at 19 so I never noticed until I started to mess with the settings. I think its normal, or at least I hope it is. Well now I want to ask, is it normal to have purple tints at really low brightness?
Three strikes and I am out. This is my first amoled screen so I am not really sure if it is supposed to be like it. I will try that apk and see if that works. Thanks buddy. I am honestly afraid to get another one and then it is fully a retarded phone so I will stick with it.
I'm unable to use that apk. Error says "There is a problem parsing the package"
Do you have link to thread or other location, please?
i dont know the exact post but its in this thread towards the end.
forgot to mention that you have to use a kernel that supports color calibration, im using franco's.
neotekz said:
i dont know the exact post but its in this thread towards the end.
forgot to mention that you have to use a kernel that supports color calibration, im using franco's.
Click to expand...
Click to collapse
I have tried this, and under stock, cold and warm I still get a purple tint to my screen at low brightness (from 1-10) above 10 is usually when it stops. Any ideas?
Cptsamir said:
I have tried this, and under stock, cold and warm I still get a purple tint to my screen at low brightness (from 1-10) above 10 is usually when it stops. Any ideas?
Click to expand...
Click to collapse
You will have too root phone and use the Franco kernel. Doing that tomorrow
Sent from my Galaxy Nexus using Tapatalk 2 Beta-5
marcusva79 said:
You will have too root phone and use the Franco kernel. Doing that tomorrow
Sent from my Galaxy Nexus using Tapatalk 2 Beta-5
Click to expand...
Click to collapse
Let me know how it goes, cuz I am rooted and running Franco kernel and still getting the purple tint.
the purple tint is still there for me too but the cold setting in that app helped a lot.
It is a hardware issue even though some software tweaks will help a little bit. My GSM gnex has this issue while my friend's gnex does not have it at all. I can't exchange mine because it is from Poland and I do not know anybody there. I just set the brightness to 50% and the issue is almost nonexistent. So my advice is to exchange it; try another store or speak to the manager. Good luck.
neotekz said:
the purple tint is still there for me too but the cold setting in that app helped a lot.
Click to expand...
Click to collapse
Ya for some reason for me thought it only happens are really low brightness. How about you?
I tried playing around with color calibration on one of my previous purple Galaxy Nexus phones. Got rid of the purple, but then things started looking too green or something.
Not sure how you can calibrate to fix colors at low brightness levels where purples become a problem and not screw up the colors when you increase the brightness levels. Doesn't seem like this would be a good solution.
I have just kept exchanging my phones. And I hate AMOLED, it's great when you get a good one, but it seems like Samsung can't make very many good ones.
Lol. If you're going below stock's lowest setting the purple graininess is normal. Get a grip people. Its a mobile screen and it has tolerances. If you get purple just lowest stock setting, I would say it is not normal but chances are Samsung will say it is within tolerance. I played with root dim the other day my screen got purple and grainy at 4/255 and below. Slightly grainy at 5/255 and 12/255. 13 and higher it was fine. 15/255 I believe is stock's lowest setting.
sent with 3g courage. better recognize. 4g courage coming soon. stock up on diapers.

Nexus Screen

I cant tell if im being picky or not. I ordered the Gn from the Playstore, GSM version, I got the phone and loved it, but there were a few bad pixels. I called Samsung, they sent me another one. I got the second phone, this one has a red hue on the entire right side of the screen, enough to be annoying on brighter pages/apps. So, i called Samsung again, and they sent me another. The 3rd one... well it also has a part of the screen i don't like. It seems normal throughout, but the bottom right of the screen is brighter than the rest. Its noticeable, but especially when the keyboard is open, the left side is dark grey, the right side is light grey.
Am i being picky? Should I call Samsung for a 4th? Could it get any better? Should I just settle? No phone is perfect. I cant wait to root the damn thing and start flashing, and calling it my own.
I love the phone so much, other than the screen problem.
Thoughts/Comments please.....
pnut22r said:
I cant tell if im being picky or not. I ordered the Gn from the Playstore, GSM version, I got the phone and loved it, but there were a few bad pixels. I called Samsung, they sent me another one. I got the second phone, this one has a red hue on the entire right side of the screen, enough to be annoying on brighter pages/apps. So, i called Samsung again, and they sent me another. The 3rd one... well it also has a part of the screen i don't like. It seems normal throughout, but the bottom right of the screen is brighter than the rest. Its noticeable, but especially when the keyboard is open, the left side is dark grey, the right side is light grey.
Am i being picky? Should I call Samsung for a 4th? Could it get any better? Should I just settle? No phone is perfect. I cant wait to root the damn thing and start flashing, and calling it my own.
I love the phone so much, other than the screen problem.
Thoughts/Comments please.....
Click to expand...
Click to collapse
call them again!!! also look for tiny black dots!
you can only see them when the screen is black and in a low light area.
so set a fully black photo in your gallery, open it and go to a low light area and look closely for any black dots you can see.
Try trinity kernel
Sent from my Galaxy Nexus using Tapatalk 2
Honestly man you're gonna have problems whatever is going on with these screens. I have the same problem (not as bad) but I can notice slight color variation when the screen dims and when my keyboard is up. It is a known problem and I would just stick out to be quiet honest. I downloaded a pixel fixer (dont know the exact name of the app), but run the color fixer for 20 minutes multiple times and see if that does anything. When I notice a big difference I'm gonna get a new one, but honestly I wouldn't sweat it, even though that does sound pretty sh****.
Sent from my GNEX.
---------- Post added at 09:17 PM ---------- Previous post was at 09:05 PM ----------
Yeah, I can see mine is yellow on the left side of the screen now that I pretty much endulged in it. I'm probably gonna call tomorrow, but I don't want to have a damn phone that has the same exact problem.... ugh.
Sent from my GNEX.
kevinjgray88 said:
Try trinity kernel
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
This won't fix the issue. My screen has a heavy yellow tint and tons of black dots. I've just said **** it cause I have a feeling the screen is just made this way..
I just stay stock color as opposed the messing with the colors, because mixing them makes the tints different colors or multi colored which really drives me nuts.
I also have on my left side a blueish tint and right side red tint. Probably defective but whatever, doesn't sound like you can get a better screen so..
Sent from my Galaxy Nexus using Tapatalk 2
Yeah thanks. Honestly, the first one with the dead pixels is the best quality so far.
Otherwise you guys love the phone? I do, and I hope the devs stick around for a good while. Even if other nexus devices emerge.
Sent from my Galaxy Nexus using xda app-developers app
Oh dude I'm used to the tint already lol. Whatever man after a few days it will feel normal. Like I said try that pixel fixer app it is supposed to be good for fixing colors.
I will definitely be sticking with a Nexus line phone for sure. I am truly happy with it compared to all of the software/bloat ware phones like touchwiz and sense. It could always be worse man.
Sent from my GNEX.

Sigh... is this what everyone was talking about?

Just got my phone back from being S-OFF'd and decided to check my camera for a purple tint: http://imgur.com/a/NrAvJ#0. Is this what everyone's been talking about? If so, looks like I have a crappy unit.
What does the purple tint actually affect? I've noticed that my pictures with flash off turn out a bit blurrier, but I don't know if this is one of the side effects. I'd really like to trade in my unit for one that does NOT have this problem, but then I'd have to pay for S-OFF again.
Is that what happens when you cover the lense with your finger ?
Sent from my Nexus 7 using Tapatalk 4
dottat said:
Is that what happens when you cover the lense with your finger ?
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
This was with my phone lying flat down on a black leather chair. When I cover the lens with my finger, it just looks like the color of my finger because light is still getting in. If I cup the phone with my hand to block off the light, it's black and then I slowly see blue noise creep in after some time.
I personally believe this to be a software issue and will be fixed in an OTA..
andybones said:
I personally believe this to be a software issue and will be fixed in an OTA..
Click to expand...
Click to collapse
I'm really hoping this is the case, but I've read that it doesn't exactly make sense that it's a software issue since some units are on the exact same software without this purple tint? I'd hate for it to be a hardware issue that's simply swept under the rug by tweaking the software.
raphytaffy said:
I'm really hoping this is the case, but I've read that it doesn't exactly make sense that it's a software issue since some units are on the exact same software without this purple tint? I'd hate for it to be a hardware issue that's simply swept under the rug by tweaking the software.
Click to expand...
Click to collapse
Not every phone is the same, there are multiple instances where one phone acts one way and another phone differently.
IF it is hardware I wont settle for anything but a brand new phone not taking a refurb on this phone.
I thought other people were seeing the purple tint in normal pictures. the images you posted just looks like low light noise. I normally see this type of low light noise when the sensor is pushed to hard by the software or the software is artificiality trying to add contrast in low light. I bet it is probably a combination of the sensor in your camera and the software. With any luck HTC can find a software fix for OTA. I know Motorola fixed the blue tint on my Droid 3 with a software update....
andybones said:
Not every phone is the same, there are multiple instances where one phone acts one way and another phone differently.
IF it is hardware I wont settle for anything but a brand new phone not taking a refurb on this phone.
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I really hope someone smarter than I am can get to the root of the purple tint problem and hold HTC accountable for it if it is indeed hardware related. I bought this phone off contract and I expect a return on every penny.
Anthrax79 said:
I thought other people were seeing the purple tint in normal pictures. the images you posted just looks like low light noise. I normally see this type of low light noise when the sensor is pushed to hard by the software or the software is artificiality trying to add contrast in low light. I bet it is probably a combination of the sensor in your camera and the software. With any luck HTC can find a software fix for OTA. I know Motorola fixed the blue tint on my Droid 3 with a software update....
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This gives hope, thank you!
---------- Post added at 12:24 AM ---------- Previous post was at 12:22 AM ----------
raphytaffy said:
I really hope someone smarter than I am can get to the root of the purple tint problem and hold HTC accountable for it if it is indeed hardware related. I bought this phone off contract and I expect a return on every penny.
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Click to collapse
I agree, I sincerely hope that the VZW HTC One didn't use any cost cutting measures and this is a result of that and why it took so f*****g long to get to us.
and now I'm out $150 for being a loyal customer and buying my phone 1st day, had it been second day, I could have returned it but noooooooo.
I should have known they'd drop the price, but SO SOON!
HTC One Maxx must be REAL close..
Your phone isn't defective. That is the software trying to artificially induce contrast - if you take your phone and try some lowlight pictures you'll see it jump to a blue/purple/red tint as it tries to do its ultrapixel lowlight "magic". I can see this happen on mine too. The problematic phones are MARKEDLY worse.
I think a software fix will rectify the situation, and since HTC has acknowledged the issue, it will come in the next update. Unlike Samsung, whose sh*t Galaxy Nexus screens were so poorly made, yet they refused to acknowledge the problem.
raphytaffy said:
I really hope someone smarter than I am can get to the root of the purple tint problem and hold HTC accountable for it if it is indeed hardware related. I bought this phone off contract and I expect a return on every penny.
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Click to collapse
The sensor is too good at what it does. Even with no light it is still trying to "sense up". Same effect seen on other ultra low lux cameras. Easily rectified with better software. It might just be that the sensors that exhibit this effect are actually better than the ones that don't.
Sent from my HTC One using xda app-developers app
Install the stock 4.3 camera APK. Fixes the problem.
Sonic2756 said:
Install the stock 4.3 camera APK. Fixes the problem.
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Is it possible to install the stock 4.3 camera AND keep the stock HTC camera?
Frankie1588 said:
Is it possible to install the stock 4.3 camera AND keep the stock HTC camera?
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Click to collapse
Yup!
Those pics look about normal. The noise I've seen on defective cameras were bright purple or red. Very very bright.
Sent from my HTC One
Lykarsis said:
Those pics look about normal. The noise I've seen on defective cameras were bright purple or red. Very very bright.
Sent from my HTC One
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Yep...this whole thread reminds me of my DSLR days and the Dpreview forums. Go take some real pictures and see what you get. If you still see purple casting on the picts then it is probably software. Now, you may see some purple fringing when there is bright light (ie sun) just off the edge. This happens with most phone cameras (and many regular). It would just be the bright light that would be purple though.
I am no expert but I cannot see how anything S-off would cause a purple tint/fringe.
Sonic2756 said:
Install the stock 4.3 camera APK. Fixes the problem.
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Click to collapse
I just took this pic with the gpe camera and still got the blue hue. Really hoping it's software and not hardware on this one. Are you referring to a 4.3 leak sense camera? If so could you point me in the right direction to find it please?
Sent from my HTC6500LVW using xda app-developers app
Joanni said:
I just took this pic with the gpe camera and still got the blue hue. Really hoping it's software and not hardware on this one. Are you referring to a 4.3 leak sense camera? If so could you point me in the right direction to find it please?
Sent from my HTC6500LVW using xda app-developers app
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Click to collapse
He may mean the camera.apk from the CM 10.2 ROM but I am not sure either.
Sorry
Turn the iso down... What happens is the lens tries to open too much and is catching the ends of the light spectrum. Ex. Reds and blues. Other phones might not get these colors because the RF Stopper won't allow the lens to open up enough to start getting those colors
Sent from my HTC ONE
I saw at least one person mention that their camera wouldn't capture focus on anything further than 3 feet away. I was experience that problem too. This evening I was at a football game and was getting CRAP focus on the field. I was getting the people three feet in front of me in focus. I wondered if the lens was dirty. I wiped the lens with the camera app open and it forced a refocus and it finally grabbed focus out on the field. I tried shifting focus to other areas and focus was crap until I covered the lens and then let it refocus on the new item. Then it would grab a crisp image. If anyone else is encountering this issue, with the focal length not adjusting, I was curious what would happen if you tried the same thing.
Obviously this isn't ideal but it at least provides hope that software could remedy the issue.

Camera Purple tint fix?

Aside from waiting on an update, would flashing a rom or kernal help at all with the HTC one camera issues?? I really want to avoid getting my phone replaced for a warranty replacement. I am passed the 14 days, i just rooted my phone and got S-Off. Someone please help!!
I am running cm10.2 and I get the purple haze. 10/11 seemed better that 10/9 build... Might just be wishful thinking tho.
It isn't a software issue.
blkoutt8 said:
Aside from waiting on an update, would flashing a rom or kernal help at all with the HTC one camera issues?? I really want to avoid getting my phone replaced for a warranty replacement. I am passed the 14 days, i just rooted my phone and got S-Off. Someone please help!!
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Click to collapse
If you are having issues with the camera then you really need to have it replaced under warranty. The issues we are having is from a bad image sensor, not software. The bad sensor will have more issues with purple tinting in the edges, generally turn out darker and more grainy even at the same exposure and ISO. I have a few sample pics on Google Plus. Also below is my HTC One with a bad image sensor issue (left) next to a CLNR from Verizon (right) that does not have this issue. They are running the same software and have the same default settings applied before I recorded this. You can see the camera software on the bad one cycling through various levels trying to optimize the image.
http://www.youtube.com/watch?v=kUrHQ92x65c
So bottom line - Don't wait on an OTA to fix this. If you have an HTC One with a bad sensor then get it back to stock and replace it under warranty.
Mine seems to be ok. Mine actually when put camera down will stay black for a bit, then the purple will creep in. But it definitely doesn't change around a lot like the video shows. Sounds like I got a good one. Mines also the blue one from best buy so, idk if that makes a difference.
Sent from my HTC6500LVWBLU using Tapatalk 4
If I've helped, please hit the thanks button
The good sensors still have a bit of issue with tinting in very dim photos, right at the cut off where the automatic flash would otherwise kick in. That can be fixed with software. What I had on the first one was no consistent across the entire image. For lack of a better term it just wasn't as sensitive as the replacement or my T-Mobile HTC One's sensor.
Sent from my HTC6500LVW using Tapatalk
kpetrie77 said:
If you are having issues with the camera then you really need to have it replaced under warranty. The issues we are having is from a bad image sensor, not software. The bad sensor will have more issues with purple tinting in the edges, generally turn out darker and more grainy even at the same exposure and ISO. I have a few sample pics on Google Plus. Also below is my HTC One with a bad image sensor issue (left) next to a CLNR from Verizon (right) that does not have this issue. They are running the same software and have the same default settings applied before I recorded this. You can see the camera software on the bad one cycling through various levels trying to optimize the image.
http://www.youtube.com/watch?v=kUrHQ92x65c
So bottom line - Don't wait on an OTA to fix this. If you have an HTC One with a bad sensor then get it back to stock and replace it under warranty.
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Click to collapse
Uh, sorry to break it to you but both are equally defective. If it shows anything other than pitch black (maybe with a tiny bit of noise) when you set it down, your sensor's bad. Both of yours are going bright pink in total darkness and have severe tinting in low light shots.
wireroid said:
Uh, sorry to break it to you but both are equally defective. If it shows anything other than pitch black (maybe with a tiny bit of noise) when you set it down, your sensor's bad. Both of yours are going bright pink in total darkness and have severe tinting in low light shots.
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If I lock the bad one to ISO 200 still pure pink. The replacement is black center with pick edges. Did you check the pics on my G+ album? There is definitely a difference. Could be this new one is bad too, I don't have my T-Mobile HTC One any longer to compare side by side. I'll mess around with them both and grab some screen shots so you can see what I am talking about with the ISO setting.
Sent from my Nexus 7 using Tapatalk 4
kpetrie77 said:
If I lock the bad one to ISO 200 still pure pink. The replacement is black center with pick edges. Did you check the pics on my G+ album? There is definitely a difference. Could be this new one is bad too, I don't have my T-Mobile HTC One any longer to compare side by side. I'll mess around with them both and grab some screen shots so you can see what I am talking about with the ISO setting.
Sent from my Nexus 7 using Tapatalk 4
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It's definitely better but it's not good. A working sensor should not be showing discolored edges on any ISO setting, especially the lower ones like 200.
You can see a pretty severe tint in these three pictures:
https://lh5.googleusercontent.com/-...AtQg/BDaqkjMJO9Y/w1555-h879-no/IMAG0002_1.jpg
https://lh3.googleusercontent.com/-...AAAtW0/3RAD_1eg-P4/w1555-h879-no/IMAG0009.jpg
https://lh4.googleusercontent.com/-.../27G7mpWcIlk/w494-h878-no/20131017_155755.jpg
wireroid said:
It's definitely better but it's not good. A working sensor should not be showing discolored edges on any ISO setting, especially the lower ones like 200.
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Agreed, better but not good. Poor choice of words on my part. In any event, there is a wide variety of image quality even with the same software which was my point to begin with.
Received replacement #2 yesterday. Still notice a maroon (this time) noise at ISO800 and can definitely see it at ISO1600. ISO 400 is dark starting out and just barely gets a tint in the corners when the camera is left sitting on. No issues at ISO 200 and lower. Left to right in the attachment is original, replacement #1 and replacement #2. Screenshots are from #2. Guessing this is as good as it's going to get.
Purple Haze HTC one M7
ackmke said:
I am running cm10.2 and I get the purple haze. 10/11 seemed better that 10/9 build... Might just be wishful thinking tho.
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Click to collapse
Dose any one know how much it will cost to fix this issue at phone repairer in Australia. Not under warranty and what part of the phone needs fixing. I would like to give them as much info as possible so they don't start trouble shootng with all the stuff I have tried already.
Thank you

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