This will be my third case I will be returning to best buy. Two of mine (black) one of my wife's (silver). All of them having the same problem.
Randomly stops charging.
Won't charge.
Won't show indicator battery leds.
until I plug and then unplug the case then it's back to normal.
I emailed mophie on the issue since I couldn't find any similar issues on Google and asked them what I can do to prevent it or what I am possibly doing wrong.
They just send me an automated response telling me to file for a warranty claim.
So here I am asking if anybody else has the same issue I do and if they found a work around or any information. Right now it's just a really expensive phone case and the fact that I have to plug it in to activate it defeats the purpose of an external battery case.
Thanks for your help.
Sent from my HTCONE using Tapatalk 2
mmmtacos said:
This will be my third case I will be returning to best buy. Two of mine (black) one of my wife's (silver). All of them having the same problem.
Randomly stops charging.
Won't charge.
Won't show indicator battery leds.
until I plug and then unplug the case then it's back to normal.
I emailed mophie on the issue since I couldn't find any similar issues on Google and asked them what I can do to prevent it or what I am possibly doing wrong.
They just send me an automated response telling me to file for a warranty claim.
So here I am asking if anybody else has the same issue I do and if they found a work around or any information. Right now it's just a really expensive phone case and the fact that I have to plug it in to activate it defeats the purpose of an external battery case.
Thanks for your help.
Sent from my HTCONE using Tapatalk 2
Click to expand...
Click to collapse
There are two other threads in this forum about the mophie case already, both of which describe this issue (I returned mine for good because of it). There doesn't seem to be a real fix for it: there are just apparently a whole lot of bad units.
I have gone through 3 cases all with the same issue. I am headed back for case number 4 later today.
My first one had this issue. Got it replaced and the one I have now works perfectly.
Sent from my iPad using Tapatalk
Yeah it's REALLY annoying. I've gone through 3 cases myself and the problem never resolved itself. The only way I can use this case is if I never put on the top, which is stupid but I deal with it because I don't want to carry an external battery. Has anyone pulled off the top plastic power button and have it still work?
limache said:
Yeah it's REALLY annoying. I've gone through 3 cases myself and the problem never resolved itself. The only way I can use this case is if I never put on the top, which is stupid but I deal with it because I don't want to carry an external battery. Has anyone pulled off the top plastic power button and have it still work?
Click to expand...
Click to collapse
That's how I fixed the first one I had before I decided to exchange it. It works fine but it becomes annoying to push the power button on and off with it recessed like that.
Sent from my iPad mini Retina
I Ordered One From There Site Around $60 When it Come To My Door They Wanted And Extra £37.00 For Handling So I Rejected It, The Bloke Told Me At Morphie I Will Get A Refund For It Once The Item Has Been Received Back, 4 Month Later I Submitted A Support Ticket Asking If Had Been Received Yet, Then They Replied With The Exuse That They Do Not Receive Items Back They just Get Abandoned, So Now I'm Roughly £50.00 Down And No Case
same issues here
I am about to return my second Mophie juice pack for the HTC One. I am having exactly the same issues; the juice pack randomly "forgets" it's charged and ceases to function, unless I plug it into a power source, at which point it "wakes up" again, but then it will stop working AGAIN before it has even used all its charge. What's ironic is that I have been a huge fan of Mophie products for the iPhone, having bought several of them for my wife's phone, and they've never had issues like this.
Mophie really needs to come clean and issue a press release explaining that the juice pack for HTC One is faulty, and they should issue return labels to EVERYONE who has bought one, as a gesture of good faith. Many other companies out there are catching up to Mophie with battery cases of their own, that are of inherently better build quality. Sorry Mophie but you stepped in it this time.
mmmtacos said:
This will be my third case I will be returning to best buy. Two of mine (black) one of my wife's (silver). All of them having the same problem.
Randomly stops charging.
Won't charge.
Won't show indicator battery leds.
until I plug and then unplug the case then it's back to normal.
I emailed mophie on the issue since I couldn't find any similar issues on Google and asked them what I can do to prevent it or what I am possibly doing wrong.
They just send me an automated response telling me to file for a warranty claim.
So here I am asking if anybody else has the same issue I do and if they found a work around or any information. Right now it's just a really expensive phone case and the fact that I have to plug it in to activate it defeats the purpose of an external battery case.
Thanks for your help.
Sent from my HTCONE using Tapatalk 2
Click to expand...
Click to collapse
As you can see from my previous posts my Mophie case was working fine for me............until I updated to 4.3. I am now having the same issue stated by many of you. It randomly forgets it's charged until I connect it back to power and then sometimes it just completely loses all charge and needs to be recharged. Seems it isn't a hardware issue but some sort of glitch brought upon by specific OS versions.
Sent from my iPad mini Retina
duncanjohnston1 said:
I am about to return my second Mophie juice pack for the HTC One. I am having exactly the same issues; the juice pack randomly "forgets" it's charged and ceases to function, unless I plug it into a power source, at which point it "wakes up" again, but then it will stop working AGAIN before it has even used all its charge. What's ironic is that I have been a huge fan of Mophie products for the iPhone, having bought several of them for my wife's phone, and they've never had issues like this.
Mophie really needs to come clean and issue a press release explaining that the juice pack for HTC One is faulty, and they should issue return labels to EVERYONE who has bought one, as a gesture of good faith. Many other companies out there are catching up to Mophie with battery cases of their own, that are of inherently better build quality. Sorry Mophie but you stepped in it this time.
Click to expand...
Click to collapse
jlczl said:
As you can see from my previous posts my Mophie case was working fine for me............until I updated to 4.3. I am now having the same issue stated by many of you. It randomly forgets it's charged until I connect it back to power and then sometimes it just completely loses all charge and needs to be recharged. Seems it isn't a hardware issue but some sort of glitch brought upon by specific OS versions.
Sent from my iPad mini Retina
Click to expand...
Click to collapse
I realize this won't help much immediately anyway.
But the Verizon HTC One just got its' 4.3 update.
It does not include Sense 5.5, it's only Sense 5.0, but to get to my point:
One of the fixes in that OTA's changleog, was a fix for the Mophie Juice Pack.
So it would appear that HTC is aware of the issue and I would assume any OTA's that come from here on will include whatever fixes they are now implementing to reduce these issues.
Just thought I'd pass along that info for whatever it's worth.
That's the update that broke my Mophie.
Sent from my iPad mini Retina
jlczl said:
That's the update that broke my Mophie.
Sent from my iPad mini Retina
Click to expand...
Click to collapse
Oh I assumed you were on a different carrier based on your signature...my bad.
As not all updates of the same Android version are the same across variants.
This is a conforting thread to see here, being that I have just ordered mine and it is coming in monday.
If MHL dosent work with the thing on, i will probably return it. I think i saw someone confirm that it wont work on Android Central Forums- I hope they are wrong.
EDIT: confirmed... The mophie case does not work with MHL.. I guess they were to cheep to add the 4 extra pins to the damn case.. I'm sure the iPhone version has all 32 pins on it
santod040 said:
I realize this won't help much immediately anyway.
But the Verizon HTC One just got its' 4.3 update.
It does not include Sense 5.5, it's only Sense 5.0, but to get to my point:
One of the fixes in that OTA's changleog, was a fix for the Mophie Juice Pack.
So it would appear that HTC is aware of the issue and I would assume any OTA's that come from here on will include whatever fixes they are now implementing to reduce these issues.
Just thought I'd pass along that info for whatever it's worth.
Click to expand...
Click to collapse
I'm using a T-Mobile HTC One that already has Android 4.3. But that's beside the point; the issue is with the Juice pack, not the phone or its software version. The juice pack "forgets" its charge when not even in use (power button turned off), therefore it has no interplay with the phone's software, so the problem is not related to phone software version.
Oh and FYI I'm now on my FOURTH HTC One Juice pack from Mophie, and it too is faulty. I did an online chat with Mophie tech support and all they did was issue yet ANOTHER return label, and did not acknowledge any awareness of this issue occurring with other HTC One Juice pack owners. So we have the corporate mentality at work, which is to say "never admit that your product is faulty."
duncanjohnston1 said:
I'm using a T-Mobile HTC One that already has Android 4.3. But that's beside the point; the issue is with the Juice pack, not the phone or its software version. The juice pack "forgets" its charge when not even in use (power button turned off), therefore it has no interplay with the phone's software, so the problem is not related to phone software version.
Oh and FYI I'm now on my FOURTH HTC One Juice pack from Mophie, and it too is faulty. I did an online chat with Mophie tech support and all they did was issue yet ANOTHER return label, and did not acknowledge any awareness of this issue occurring with other HTC One Juice pack owners. So we have the corporate mentality at work, which is to say "never admit that your product is faulty."
Click to expand...
Click to collapse
I've had 3 bad ones that I picked up from AT&T. I stopped at Verizon and all of theirs worked perfect. The AT&T ones had extremely short connectors, the ones at Verizon had connectors the same length as the connector on the USB cable. The difference was clearly obvious.
Possible HTC One mophie solution
Hello all,
I have read all three threads on the mophie issue for the HTC One, as I was having the same issue with my new mophie; not charging or intermittently charge, top was hard to push on, and mine even seemed to have the micro usb connector misaligned. Seems as though something was not connected correctly internally on the mophie. I decided to take apart my mophie case and found that the male micro usb connector that connected to the phone had a broken plastic support bracket which cause my intermittent issue. If you are somewhat mechanically inclined and do not care about the mophie warranty, here are the steps that I took to fix my mophie:
Tools needed: Flat tip and Philips jewelers screw drivers, double sided tape, super glue (or gorilla glue), double sides tape, and some non metallic spacer (I used tape folded over a couple times)
1) Slide the flat tip in between the 2 lays of plastic and pry them apart carefully, I started by the mophie's camera hole for the HTC one and worked my way towards the other end.
NOTE: You might here some popping and cracking, this is due to the ultrasonic bonding process used.
NOTE: When prying toward the micro usb with the flat tip be aware that the battery starts just below the camera opening.
2) Once both pieces feel separated pull firmly on the plastic that has the mophie serial number, try pulling different direction, understand that some resistance will be there due to the double sides tap between the plastic and the battery.
3) Once battery is fully exposed pull battery out slightly to release double sided tap on the back side of the battery, while simultaneously pulling micro usb toward the top or camera opening of the mophie case.
4) Locate micro usb plastic support bracket, removed 2 Phillips screws to access bracket.
NOTE: At this point is when I had to repair the plastic bracket in mind with some gorilla glue. Be mindful that unless u want more work u still have to work with the usb connected to the circuit board.
5) Reinstall phillip screws and place spacer between plastic bracket and micro usb.
6) Following steps 1-4 in reverse.
My mophie works like a champ now! And the tope even fits without having to force it! Hope this help someone else out. Please see atched pics for clarification purposes.
My first mophie works perfeclty and has no flaws. Wish I had that luck with my phone LOL.
SOLUTION
Hey guys! So, I disected my case to see if I could manually fix the problem and I figured out what the problem was. The little micro USB inside the case is getting pushed inside and so when you try to plug in your phone it never fully plugs in.
So, the easiest solution would be to take a pair of pliers and very CAREFULLY shimmying the USB plug out. Then, it should work like a charm.
Also, to prevent this from happening from the future, when you insert your HTC One into the case push down the bottom part of your phone to insure that it slides onto the plug without pushing it down again.
And just another problem I experienced with this case was the built in power button. I found it was pressing in my pocket and also when I put the top part of the case down the power button would stay pressed. I simply sanded the bottom part of the built in button down and that fixed it.
HOPE THIS HELPS!
Related
Hi all,
I put my desire onto charge and as I picked it up and touched the outer casing I could feel this electric charge vibration on my skin, you can clearly feel it as you run your finger along the side of the metal part of the case.
What I want to know is.. Is this normal for this kind of phone or I have a dodgy one where something is touching something it's not supposed to be?
I had a laptop once that did the same, It had a metal lid.. A portege 3110 years ago and I assumed it was faulty.
I have the same thing, more so on the left side. Thought maybe everyone had it, be weird if they dont
It's perfectly normal. I would have thought that having a laptop that does the same would have confirmed that.
Fatriff said:
Hi all,
I put my desire onto charge and as I picked it up and touched the outer casing I could feel this electric charge vibration on my skin, you can clearly feel it as you run your finger along the side of the metal part of the case.
What I want to know is.. Is this normal for this kind of phone or I have a dodgy one where something is touching something it's not supposed to be?
I had a laptop once that did the same, It had a metal lid.. A portege 3110 years ago and I assumed it was faulty.
Click to expand...
Click to collapse
Yeh I have the same, it's perfectly fine
Even my iPod Classic does the same, had it for 3 years and it's still going strong.
But yeh I wouldn't worry about it, tbh I get turned on from the electric charge from my BEAST
I am super sensitive to things like this, It actualy makes it difficult for me to use the device while plugged into the charger. I stuck my multi meter on it to check and I get a high reading from the outer part of the case that surrounds the screen, even with the phone off charge and just sitting on the table I can get a decent reading.. Is there a design fault with this phone that's causing it to leak charge into the case?
I've checked my old N95, O2 Zest & Moto Droid for the same issue, I thought the droid would be the same since it has metal casing too but it's not.
Are you 100% sure this is normal? And what are the side effects of being continualy pumped with current while using your phone plugged in?
no, you should not be getting charge in the case....it does sound to me like you have a problem.
Mine has no such feeling when charging.
I can't imagine there's any dodgy side effects, it's only 5v at 1A. that's less than sticking a 9v battery on your tongue, but it's still not right i don;t think.
If you do send it back to HTC, get someone to take a picture of you and the multi-meter clearly showing the charge on the case. it's just an extra bit of evidence in your favour.
I don't have any such problems.
riz157 said:
I don't have any such problems.
Click to expand...
Click to collapse
For those of you that can not feel this, try the following.
When the device is being charged, very lightly run your finger along the "metel" edge part of the screen.
Its the same effect that i have when in bed with an electric blanket on and i lightly touch the brick wall!
On another note, there is no "tingle" when charging from from a pc.
Same problem here.
When i charge it on my Acer laptop with Windows or Linux, everything is ok. Today i connected it to my EEEPC with Linux on it, and after the battery was approx. 90% charged again, it started to "wobble" when you touched it. Maybe it was there before, dunno ...
I can feel it on the screen and on the bezel. If i hold the phone with 2 hands, i can't feel it. And yes, i'm very sensitive to electrical currents
I don't think it's "fine" ...
I have the same problem, just assumed it was a faulty charger as my sisters charger, and my car charger don't replicate it.
GF
Hi guys,
i have some issues with charging my inc2.
it is not accepting any charge anymore, tried diffrent chargers, cables, even on my pc but nothing. The orange charging LED just flashes slowly on and off...
Any ideas?
Need to replace phone or replace charging port.
Sent from my Galaxy Nexus using xda app-developers app
Snake-Plissken said:
Hi guys,
i have some issues with charging my inc2.
it is not accepting any charge anymore, tried diffrent chargers, cables, even on my pc but nothing. The orange charging LED just flashes slowly on and off...
Any ideas?
Click to expand...
Click to collapse
Yes, unfortunately it is a known hardware issue. Over time, the charging port starts coming loose. Like mentioned above, you CAN fix it yourself. There are video tutorials on YouTube and the replacement part can be had for under $10. If your device is still under warranty, Verizon will replace the phone. If it's not under warranty (or if you just want to give it a go), the port replacement process is pretty straightforward.
I might give it a try. Does anybody have a video or a link?
The weird thing is, that the battery is discharging very fast, could it be just a bad battery?
Sent from my GT-N7100 using Tapatalk 2
Could b the back door on your inc 2. I believe you need the back door on to charge cuz it goes thru contacts on the back. I dropped mine one day and charging and getting signal was almost impossible till I figured that out and bought a new one
Ok.
Seems to charge now. Won't touch it until it is full. After that I will check what is going on.
I don't know where this issue came from.never dropped it nothing. It was even in a Otterbox
Sent from my GT-N7100 using Tapatalk 2
The issue stems from regular use. The charging port is essentially held in place only by the connections to the board. Repeatedly plugging and unplugging the power cable causes it to break over time.
actually just replaced the charger port on my incredible 2 today. It really wasn't that difficult at all. If you have any questions feel free to PM me
yeah it has to be replaced. happened to me last month. It's honestly like the worst flaw with this phone
Snake-Plissken said:
Ok.
Seems to charge now. Won't touch it until it is full. After that I will check what is going on.
I don't know where this issue came from.never dropped it nothing. It was even in a Otterbox
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
Def need to replace it. Same issues I was having at one point with it randomly taking charge. I found that if the charger is plugged in a held a certain level ( i placed the phone on a flat surface with a book under the cord for leverage) it would charge just fine.
If you are rooted and sending back, make sure you revert to stock to avoid any annoyances.
I've managed to solve this issue without messing around with the phone's innards (the last time I did it was a disaster and I was forced to buy an entirely new phone). It's not pretty, but if you twist a rubber band around the micro usb end of your charger, plug your phone in, twist that same rubber band around the phone itself, and make sure the connection very tight, you might get some more life out of your charger port.
Ugh. I can't wait for my upgrade.
Nice name there Dave.
sent from my paranoid android
gdwy89 said:
I've managed to solve this issue without messing around with the phone's innards (the last time I did it was a disaster and I was forced to buy an entirely new phone). It's not pretty, but if you twist a rubber band around the micro usb end of your charger, plug your phone in, twist that same rubber band around the phone itself, and make sure the connection very tight, you might get some more life out of your charger port.
Ugh. I can't wait for my upgrade.
Click to expand...
Click to collapse
While, I give you major kudos points for MacGuyver-ing a solution, that's more of a quick band-aid than a real fix. I could imagine having a rubber band around the phone could potentially hinder usage.
But hey, way to think outside the box! :good:
Card83 said:
While, I give you major kudos points for MacGuyver-ing a solution, that's more of a quick band-aid than a real fix. I could imagine having a rubber band around the phone could potentially hinder usage.
But hey, way to think outside the box! :good:
Click to expand...
Click to collapse
Thank you. You're telling me. Do you know how hard it is to use a touch screen with a rubber band across it? Oy.
Right. The caveat here, of course, is that this technique will only help charge your phone until the charging port becomes so disconnected from the board that no amount of force will reestablish this contact. And this will inevitably happen because you're going to keep plugging and unplugging your phone from the charger which is what created the issue in the first place.
If you know you have big, sweaty, idiot hands (like me) that are going to destroy your phone if you take it apart (like me) and you can tough it out: more power to you. The other alternative is to buy an external battery charger and a second battery. The disadvantages here are pretty obvious (e.g. you have to carry a second battery around; if you forget a second battery, you can't ask another Android user to borrow their phone charger, etc.).
ive been having a problem with this phone for a while. it has a problem with turning on and statying on. i will set it on charge while its powered off for atleast two hours, but as soon as i turn it on it will last for about 5 mins and turn off.
i first replaced the battery and it has the same problem. so i replaced the charging port and it was working fine for a few weeks and now its back to the same issue. i cant even get it to charge now
so just trying to figure out what kind of other components it could be
Disclaimer: You're at a more advanced level than I am. I've never done phone repair, and I don't know enough about phone hardware to say if there are other components that could be responsible. I'm a software guy.
That being said, I'll chime in with what I do know, on the off chance that it's actually helpful.
When computers get too hot, they do an automatic thermal shutdown to try to prevent permanent damage. I assume smartphones do this as well. You're on XDA, so there's a good chance you like to tinker. Did you overclock the phone? Overclocking generates more heat, which could potentially lead to a thermal shutdown or permanent damage. Or you might be using or storing the phone in a hot environment.
Have you tried using a different charging cable? Maybe the cable or its connector went bad. You could also test the cable with a different device. Maybe the wall outlet, etc went bad. Did you check the connectors that the battery attaches to, to make sure they're clean?
When you opened the phone to replace the charging port, maybe you didn't put it together quite right, so over time something came loose or got pinched. Desktops and laptops use various types of adhesives such as thermal paste, and computer technicians have to remember to reapply new adhesive when putting a machine back together. Maybe phones use some adhesive too, and maybe you forgot to reapply it?
Hopefully someone more knowledgeable about phone hardware will chime in, but the Incredible 2 section of these forums has been a ghost town lately. That's why I'm giving my two cents. If it were me, I'd just buy a new phone.
Slinkwyde said:
Disclaimer: You're at a more advanced level than I am. I've never done phone repair, and I don't know enough about phone hardware to say if there are other components that could be responsible. I'm a software guy.
That being said, I'll chime in with what I do know, on the off chance that it's actually helpful.
When computers get too hot, they do an automatic thermal shutdown to try to prevent permanent damage. I assume smartphones do this as well. You're on XDA, so there's a good chance you like to tinker. Did you overclock the phone? Overclocking generates more heat, which could potentially lead to a thermal shutdown or permanent damage. Or you might be using or storing the phone in a hot environment.
Have you tried using a different charging cable? Maybe the cable or its connector went bad. You could also test the cable with a different device. Maybe the wall outlet, etc went bad. Did you check the connectors that the battery attaches to, to make sure they're clean?
When you opened the phone to replace the charging port, maybe you didn't put it together quite right, so over time something came loose or got pinched. Desktops and laptops use various types of adhesives such as thermal paste, and computer technicians have to remember to reapply new adhesive when putting a machine back together. Maybe phones use some adhesive too, and maybe you forgot to reapply it?
Hopefully someone more knowledgeable about phone hardware will chime in, but the Incredible 2 section of these forums has been a ghost town lately. That's why I'm giving my two cents. If it were me, I'd just buy a new phone.
Click to expand...
Click to collapse
well i greatly appreciate your lengthly response. to be honest, it is my mothers phone, which is why i want to try and fix it. i gave her an iphone so she really doesnt need this phone but i would like to figure out what is wrong because i do like to tinker with things. i have tried different chords, wall outlets, usb ports on the pc etc. i will reopen the phone to see if everything is back together, because thats the only thing i can think of from what you mentioned.
thanks again. if anyone has had a similar problem, let me know
sounds like you're either having a battery issue or need to replace your charge port on your phone. its a really simple process all you do is order the port from like amazon or ebay and the old one on your phone just unplugs from your phone circuit board there actually is a tutorial forum in the development page for the droid incredible 2 that gives you instructions on how to do this. hope this was of some help to you and if so please click thanks.
jam0688 said:
sounds like you're either having a battery issue or need to replace your charge port on your phone. its a really simple process all you do is order the port from like amazon or ebay and the old one on your phone just unplugs from your phone circuit board there actually is a tutorial forum in the development page for the droid incredible 2 that gives you instructions on how to do this. hope this was of some help to you and if so please click thanks.
Click to expand...
Click to collapse
The OP already tried both of those things.
Oh ok yeah i just noticed where he put that. Hardware problem maybe. Im more into software myself than i am hardware.
MINE TOO! Omg
This... it's too much. Okay, a month ago the damned power button got too hard to press in, which should have been a warning that the hardware was getting faulty I suppose. But I downloaded an app that let me use the volume button to turn screen on/off. (I won't say which because I half-blame it, unfairly, for killing my phone
(Sorry, I'm still —mourning! the death of my phone I guess.)
The app was an ugly solution, I guess, but it worked. (I couldn't turn the screen off easily, so I set the screen-off to 10 seconds.) And I hadn't used screenshots in a while so that was no big deal; and my ROM could get me to Recovery easily enough, so screw the power button, right?
But then last night, my phone STOPPED CHARGING! I did a batt pull, tried new cords; turned off every useful app. I even went back to stock ROM, which (even though plugged in) left me with 20% batt. Might as well have bricked it, I guess.
Nothing worked. I was able to turn bluetooth back on so I could use my Air Droid acct to get my on-phone pictures, at least (everything else is safe on the SD), and then I charged it overnight in the wall and hoped for the best.
I was pretty thrilled to wake up to 100% charged! —For a few minutes. As soon as I unplugged it, it started discharging fast, and then not even the wall charger stopped it from discharging.
After brooding, for a few hours, I called Verizon tech. The tech (VERY nice, admittedly) said my Dinc2 was just dead. (Damn they're good: he was more sympathetic than a doctor delivering bad news!!) —But I feel so lost. He offered me a DNA or a Dinc 4G (and some motos and crap), but said my Dinc2 wouldn't be worth fixing. He said the power button alone was a PITA, but the dongle thing you plug the charger into was likely the problem, AND it might be the battery. Maybe he said other problems, but ultimately he suggested some pre-owneds he had for sale (I'm trying to keep my unlimited data plan), or try PhoneKarma.com. (He said he didn't recommend eBay, where they have Dinc 2s, but I'm not sure why.)
So ...do Dinc2s just have power issues after (?) 3 years? I guess that's a pretty good lifetime, but boy is it depressing. (I know — hooked on a damned phone. #Sucks.) I mean, it would be stupid to fix this one, or buy another one, right?
@Trebuchette, no matter what machine you use, rechargeable batteries do not last forever. Order a new battery from Amazon or eBay and you should be fine. They're pretty cheap and easy to replace. http://www.amazon.com/HTC-Incredible-6350-BTR6350B-Packaging/dp/B0064SI3QA
A case might make your power button easier to press. The OtterBox Defender is an excellent case that you can get for $15 used (very good condition), if a new battery successfully fixes your problem.
Hey: might be worth a shot! I did try another batt, but it was older too. And I didn't think of an otterbox at all, tbh. Thanks! Might be worth a try!
Hey: does it matter much if my USB cable is LG or whatever? I tried several different USBs too, but I'd been using this LG one (no idea how!) for probably about a year.
No, the brand of micro USB cable should not matter. It's a technical standard.
Don't buy a case until you've verified that a new battery actually fixes your problem. If a battery doesn't fix it, it's only a few bucks lost. In that case, I would then get a new phone.
i just came back to this thread after i basically put the project on hold for a while and wanted to see any new suggestions. so after leaving the phone alone for two months, i pluuged the phone in and i saw that orange ligh indicating it was charging. so far so good, im not using it as a primary phone which is good, but that would be my suggestion is to give the phone a rest for a while
EDIT: yeah scratch that, its doing the same **** now
Hey All
Today I picked up an HTC One M8.
Have set it up and only had it up and running for a few hours.
I plugged it in to charge using the charger that came with it and noticed that the screen would become erratic. Phantom touches would register making it very hard to use. Have tried it in different sockets but the issue remains.
I have tried a spare charger that I have in the house and the issue is not present.I know the HTC charger is a little different in that it supports some kind of quick charger, so its not really a like for like swap I guess.
Is there a chance that the included charger is faulty? Or could the phone be at fault?
I really don't want to have to return it but will it it looks like its the phone that has an issue.
Thanks
Well, at this point its hard to guess from here. Can you upload some snaps/videos ? It would be helpful for anyone who visits the thread. It doesn't take much time either. :good:
Is it a brand new phone? if not I think the digitizer is going bad.
scorror said:
Is it a brand new phone? if not I think the digitizer is going bad.
Click to expand...
Click to collapse
Yeah it's brand new. Phone is fine off charge and when using other charges. It's just the stock charger tat seems to cause issues.
warpkid said:
Hey All
Today I picked up an HTC One M8.
Have set it up and only had it up and running for a few hours.
I plugged it in to charge using the charger that came with it and noticed that the screen would become erratic. Phantom touches would register making it very hard to use. Have tried it in different sockets but the issue remains.
I have tried a spare charger that I have in the house and the issue is not present.I know the HTC charger is a little different in that it supports some kind of quick charger, so its not really a like for like swap I guess.
Is there a chance that the included charger is faulty? Or could the phone be at fault?
I really don't want to have to return it but will it it looks like its the phone that has an issue.
Thanks
Click to expand...
Click to collapse
Do you have a case on your phone? I have a UAG case and the charger sometimes doesn't fully click leading to that behaviour. Without the case there is no problem using the phone while charging.
Maybe the stock charger is faulty. Probably the wires has lost continuity.
I have the same issue with a unofficial charger (2.0A).
No issue with original charger (1.5A)
You are not alone
I also have a HTC One M8 with the same problem!
I have to disconnect the USB cable so that I can use the phone correctly without 'phantom touches' activating things I didn't want.
A classic example is pressing the back button will more often than not take me to google now. It's not supposed to do that. It only ever does this when charging.
Also when using any app the phantom touches will activate things I didn't want it to. Some apps will indicate which button you clicked and this is the perfect way to see this problem in action, because buttons will be clicking that you didn't even touch.
It's almost like the touch screen becomes ridiculously sensitive and even just a touch of breeze from a fan can activate a phantom touch.
My phone has done this since brand new. I've had the phone for around 3 months now. There was a software update since I had the phone and it didn't fix the problem.
It does this for me with the stock USB cable, samsung USB cable, generic USB cable, charging from AC/PC/Car it doesn't matter.
It even has the problem when the battery is at 100% with the cable connected.
The only way to accurately use the phone is to unplug the cable!
I'm in Australia on the Telstra network
Android: 4.4.3
HTC Sense: 6.0
Software: 2.23.841.1
HTC SDK API 6.25
Erratic Touch on Verizon HTC One M8
This has been driving me mad.
Got Verizon Variant Red HTC One M8 near the beginning of August.
I bought a spigen clear case, a longer usb cable, and a 2AMP charger to use at work. I was chewing through the battery while playing Clash of Clans on it at work.
I pretty much always turn on visual feedback for touch on my smartphone now and noticed sometimes while playing Clash I would see multiple touches go in a horizontal line across my screen (if you do not know you play clash of clans in a horizontal position so technically the lines would run vertically down the phone)
I also have a tempered glass screen on my phone so I figured it was some kind of freak nuance with the case pushing the glass or something.
Bought a UAG Case for my phone, few days later I notice the same behavior, bought cases have a small "lip" to protect the screen if you drop the phone face down, I again figured this must be the culprit and bought a new case.
Barely there Clear case by casemate, I have had the case for 3 days and today is my first day at work since, immediately upon connecting my charger I noticed the erratic touch behavior.
At this point I realized it was never the case, it has to be something with charging in general or the specific charger I am using.
Anyone got any clue what is actually causing this issue?
Links to all of the hardware I mentioned in this post for clarification:
iXCC-SMART-Capacity-Travel-Charger/dp/B00HPTU0OU/ref=sr_1_16?ie=UTF8&qid=1410767078&sr=8-16&keywords=2+amp+charger
Hi-Speed-Braided-Tangle-Free-Charging-Motorola/dp/B00HZXYYQ6/ref=pd_cp_cps_2
Case-Mate-Barely-There-Case-HTC/dp/B00IZFYI28/ref=sr_1_1?s=wireless&ie=UTF8&qid=undefined&sr=1-1&keywords=barely+there+htc+one+m8
Spigen%C2%AE-STRONG-FLEX-Release-Capsule-Premium/dp/B00IF5B218/ref=sr_1_6?s=wireless&ie=UTF8&qid=1410767095&sr=1-6&keywords=htc+one+m8+case
URBAN-ARMOR-GEAR-Case-HTC/dp/B00IEFUB3E/ref=sr_1_1?s=wireless&ie=UTF8&qid=1410767120&sr=1-1&keywords=uag+htc+one+m8
EDIT: not enough posts to post links, but if you just insert the standard amazon address in front of all of those you'll get to the items in question.
Hi guys, any news?
I'm experiencing the same issue and this is driving me mad.
Experiencing this with different chargers. My cover is a Spigen Ultra Hybrid Metal Slate...if I put it off, theres no problem while charging
Greetings from Switzerland
Hi guys,
I have faced the issue as well. In my case, if I charge the phone using the dot view case then the touchscreen behaves wrongly. However, if I charge the phone with no case at all it works fine.
Anyway after I flashed the latest firmware (.401.6) the problem is gone. What firmware do you have?
Cheers.
Hi Guys,
For anyone interested, I have just noticed that it happened depending on the charger also.
Cheers.
I have the same problem
Using htc one m8 developer edition 4.4.2. This issue comes with every charger. With or without case or screen protection.
Yep, I've noticed this issue as well. Any solution?
warpkid said:
Yeah it's brand new. Phone is fine off charge and when using other charges. It's just the stock charger tat seems to cause issues.
Click to expand...
Click to collapse
If it's brand new, take it back for a replacement. The sooner the better because the longer you wait, the more they may think it is user caused.
I just got my phone replaced due to bad mic. I had a brand new one on release day and now I got a refurb both suffered the same issues. It's not always that it does it but it certainly pisses you off. Same symptoms as the op describes, I have yet to find a permanent solution.
This is so super irritating. I feel you. I just found out though that it occurs when I have my case on.. So whenever i use the phone when I'm charging I have to pull the case off. It really doesn't make any sense lol but this is my workaround for this bug.
I also have the same problem
It seems to occur when the phone is close to full charge. Every app goes crazy. When I unplug the charger it returns to normal.
jaycaplan said:
It seems to occur when the phone is close to full charge. Every app goes crazy. When I unplug the charger it returns to normal.
Click to expand...
Click to collapse
I have the same issue with mine; I found a website which said to do the following:
Using two fingers swipe down on the status bar then touch the gear icon > Display & Gestures > G-Sensor calibration
Place your phone on a flat surface then touch Calibrate.
After the calibration process has finished tap Ok.
You should also calibrate the finger touch on your screen to deal with the keyboard issue.
Open “Settings” and go to “Language and Keyboard”
Tap “HTC Sense Input”
Tap “Advanced”
Tap “Calibration tool” (Calibrate your screen for a better touch experience)
Now you are asked to type the given sentence
One done, Calibration Complete message appears
Hit “Reset Calibration” to reset screen to factory default
Click to expand...
Click to collapse
It's still present, but it hasn't been as bad - I turned on the visual feedback in the developers settings, and you can watch the cursor fly all about the screen like it's possessed!
Same issue here, on the latest software. This is my second m8 with the same issues.
I have a factory unlocked SM-N975U1 Note 10+, using on AT&T's network. It recently had an update pushed to it (early April 2022) that I let install before I went to sleep, then the next day found that wireless charging no longer works. I suspect the update is the culprit - so a software glitch. I have tried everything listed here: https://tinyurl.com/yckk9mmr by The Droid Guy, from rebooting to refreshing the system cache, to no avail. The wireless charger in my truck, on my desk at home, and my husband's wireless charger - all of with which it worked perfectly before the update to charge the phone - all recognize the phone is there but the LED on each begins to flash rapidly, so I am certain it is something with the phone. I am about to try to root the phone so I can install Titanium Backup or try Nandroid then do a factory reset. Short of that option of last resort, do any of you have any idea what else could possibly be the issue here? The only other thing I can think of would be the fact that the back glass is cracked, but has been for a while now, so while I could see correlation, I do not see causation. But I am by no means anywhere close to being an expert, so I may be wrong on that point. Any advice or suggestions would be greatly appreciated! I do not want to incur the expense of a repair from Samsung, and am considering perhaps just getting a Qi receiver - the type you'd add to a phone between the phone and case to add wireless charging to any phone. If nothing else, if you have any recommendations on that point as well they would be most welcome.
Thank you in advance for your time and assistance.
Could be a battery failure. Get the rear cover replaced and the phone inspected for damage.
Replaced battery if it capacity is less than 80% of when new ie SOT.
Updates can break things and make troubleshooting more difficult. This could've been caused by the update or be purely coincidental.
bdh1975 said:
I have a factory unlocked SM-N975U1 Note 10+, using on AT&T's network. It recently had an update pushed to it (early April 2022) that I let install before I went to sleep, then the next day found that wireless charging no longer works. I suspect the update is the culprit - so a software glitch. I have tried everything listed here: https://tinyurl.com/yckk9mmr by The Droid Guy, from rebooting to refreshing the system cache, to no avail. The wireless charger in my truck, on my desk at home, and my husband's wireless charger - all of with which it worked perfectly before the update to charge the phone - all recognize the phone is there but the LED on each begins to flash rapidly, so I am certain it is something with the phone. I am about to try to root the phone so I can install Titanium Backup or try Nandroid then do a factory reset. Short of that option of last resort, do any of you have any idea what else could possibly be the issue here? The only other thing I can think of would be the fact that the back glass is cracked, but has been for a while now, so while I could see correlation, I do not see causation. But I am by no means anywhere close to being an expert, so I may be wrong on that point. Any advice or suggestions would be greatly appreciated! I do not want to incur the expense of a repair from Samsung, and am considering perhaps just getting a Qi receiver - the type you'd add to a phone between the phone and case to add wireless charging to any phone. If nothing else, if you have any recommendations on that point as well they would be most welcome.
Thank you in advance for your time and assistance.
Click to expand...
Click to collapse
What happens when you charge with the usb c cable? Any warning message?
Is Samsung replacing these phones for this issue? I am so irritated. Just press the back of the phone hard and it will work again??? I remember the Fonz hitting the jukebox on Happy Days, but seriously on a $1,000 phone? Gimme a break.
I just had the same problem. Is this really a thing? I can't believe this is a known issue. I followed pressing just below the camera to the right of the back and now it works.
(see the post I found below).
There seems to be a problem with the wireless assembly’s contact to the
mother board which has a temp sensor attached. Give your phone a gentle
press on the back just under the camera and a little bit to the right.
This is just a temporary fix as the wireless charger will probably lose
contact again. Hope this helps.
From: https://de.ifixit.com/Antworten/Ansehen/644492/note+10+temperature+too+low
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level 3
BlackberryOne4579
·7 mo. ago
Thanks! This worked for me! Pressed on it a bit and something made a little click and boom it works
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Beb0p27
·7 mo. ago
No problem! Glad it worked!
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https://www.reddit.com/user/fwmccabe/
level 3
fwmccabe
·7 mo. ago
My Galaxy Note10+ quit wirelessly charging yesterday. I tried this and it worked! Thanks!
If I recall correctly the coil for wireless charging on the N10+ is connected by a ribbon cable. It may have become detached. Unlike the contact points Samsung used for the GPS antenna like on the S4 they should not fail.
Always use a good case to protect the N10+ from high G loading during drops as they can damaged the mobo or knock connectors loose even if there's no apparent outside damage. These are relatively heavy phones that wuv to corner impact when dropped.
Thank you for responding!
Weird, I have never dropped it. Its brand new and I have a good case on it at all times. Maybe it was just loose to begin with? Will this fix it for good as long as it doesn't get jarred loose?
So you are saying the contact points like the S4 would fail and this ribbon cable should not fail, just can come loose?
What does "wuv to corner impact" mean?
Tenacious--M said:
Thank you for responding!
Weird, I have never dropped it. Its brand new and I have a good case on it at all times. Maybe it was just loose to begin with? Will this fix it for good as long as it doesn't get jarred loose?
So you are saying the contact points like the S4 would fail and this ribbon cable should not fail, just can come loose?
What does "wuv to corner impact" mean?
Click to expand...
Click to collapse
The S4 had point contacts that were held in place by pressure and could corrode over time, completely different from a ribbon connector.
Whatever is loose or broken will likely need to be serviced eventually.
I wouldn't sweat, I never used wireless charging on my N10+'s, don't even know if it works. Cable charging is superior, faster and the C port socket on the N10+ is robust. Good for many thousands of cycles.
Tenacious--M said:
What does "wuv to corner impact" mean?
Click to expand...
Click to collapse
Wuv is love with a mean twist added...
Oh, lol!
Would pressing harder on the recommended spot possibly get it to mount down firmly to where it wont have constant problems? Or will it just get worse?
Tenacious--M said:
Oh, lol!
Would pressing harder on the recommended spot possibly get it to mount down firmly to where it wont have constant problems? Or will it just get worse?
Click to expand...
Click to collapse
Have the rear cover pulled and see what you got.
The coil assembly may have failed.
If the battery is near 80% of its original capacity then replace that then too. This phone is too valuable to be mucking with it by pressing on the rear cover... not a good plan.
So guess what? I had recently purchased this unit as NEW, Sealed with 1 year factory warranty with on eBay. Seller had good feedback so I thought I could trust them. I was so perturbed with this charging issue after only have it for two weeks that I got with Samsung Support. I figured I was covered since it was new, sealed and had a 1 year warranty with Samsung. They verified that this phone was activated April of 2020 and the warranty expired April 2021. He also said he can see that the battery life has been used to where it only has about 50% of the potency it had when it was new. Total fraud!!!
Tenacious--M said:
So guess what? I had recently purchased this unit as NEW, Sealed with 1 year factory warranty with on eBay. Seller had good feedback so I thought I could trust them. I was so perturbed with this charging issue after only have it for two weeks that I got with Samsung Support. I figured I was covered since it was new, sealed and had a 1 year warranty with Samsung. They verified that this phone was activated April of 2020 and the warranty expired April 2021. He also said he can see that the battery life has been used to where it only has about 50% of the potency it had when it was new. Total fraud!!!
Click to expand...
Click to collapse
Contact your bank and see if you can return it and have the bank do a charge back. Your state attorney general's office may be able to help as well but I would go with the first option and a full cash refund.
I do know a reliable vendor for new ones if you need that contact. I've used them. A1.
Thank you, I sure do appreciate that. Yes, I would love your contact if you would be so kind.