Phone won't turn on - T-Mobile, Samsung Galaxy SIII

Hi my sisters s3 won't turn ln . she said it charged and the. She tried charging it and it never charged or responded to buttons so she thought it was a bad plug.its been days since then and nothing only thing I can do is plug it in without a battery then the red led.comes up but it can't turn on and I've tried my battery and hers both are good. I'm pretty sure we still have 1 yr warranty from TMobile only thing is the screen is cracked and has been cracked way before the incident. So what should I do thanks and I also couldn't get it into recovery or download mode and also the water sensor stickers are still white so no water damage.
Sent from my SGH-T999 using Tapatalk 2

Im honestly not sure how the screen will affect the chance of a warranty exchange. Was the device ever rooted? Any roms or mods flashed to it? Was it a T999? Your country is listed as Lithuania is why I ask. Also I've heard about a sudden death issue with the international models. (Doesnt affect the T999 though).
Doesn't sound like you have many options available, so you may just want to try sending it in under warranty anyway, and hope for the best.
If it had been rooted and this happened after a flash, it could be bricked due to flashing the wrong devices rom/mod. If this is the case then you'd need a jtag repair. Otherwise, as I stated above, warranty exchange may be your only choice.
Sent from my SGH-T999 using xda premium

The only effect it'll have it seems they'll say the drop killed the phone instead of it being the dead s3 thing that has been going on with a small amount if S3's. Your only hope is to try and get into download mode (volume down home and power) if that's a no go then its warranty replacement/insurance hopefully. That or purchasing a new phone.
Sent from my SGH-T999 using xda premium

DocHoliday77 said:
Im honestly not sure how the screen will affect the chance of a warranty exchange. Was the device ever rooted? Any roms or mods flashed to it? Was it a T999? Your country is listed as Lithuania is why I ask. Also I've heard about a sudden death issue with the international models. (Doesnt affect the T999 though).
Doesn't sound like you have many options available, so you may just want to try sending it in under warranty anyway, and hope for the best.
If it had been rooted and this happened after a flash, it could be bricked due to flashing the wrong devices rom/mod. If this is the case then you'd need a jtag repair. Otherwise, as I stated above, warranty exchange may be your only choice.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
I'm.in the us and i ts never been rooted. I'll just sent it in and hope for the best
mt3g said:
The only effect it'll have it seems they'll say the drop killed the phone instead of it being the dead s3 thing that has been going on with a small amount if S3's. Your only hope is to try and get into download mode (volume down home and power) if that's a no go then its warranty replacement/insurance hopefully. That or purchasing a new phone.
Sent from my SGH-T999 using xda premium
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Sent from my SGH-T999 using Tapatalk 2

Related

T-Mobile Warranty and how to not void it

I called T-Mobile asking what voids a warranty and the lady told me that I can do anything I want to my phone and it doesn't void the warranty! As long as it isn't physical or liquid damage.
I think that's pretty cool because from what I've read, doing anything like that to your phone voids your warranty.
Diumlol said:
I called T-Mobile asking what voids a warranty and the lady told me that I can do anything I want to my phone and it doesn't void the warranty! As long as it isn't physical or liquid damage.
I think that's pretty cool because from what I've read, doing anything like that to your phone voids your warranty.
Click to expand...
Click to collapse
Well, she may had not been aware, but rooting your phone and installing custom roms also voids your warranty
Sent from my SGH-T989 using xda premium
yeah, probably.
too good to be true hehe
Custom ROMs.. rooting voids warranty... physical damage, lost, stolen, water damage is all covered
Under warranty.. I believe $130.. since assurion handles those this now.
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
Warranty covers only things that are defective, like screen dieing or speakers going out things like that...
Damage and water damage cracked screen and things like that are covered ONLY if you pay for insurance .. and its a 130$
Rooting will VOID your warranty but won't affect insurance ..
Also, don't listen to T-Mobile reps... they don't know much and will steer you wrong.
PJcastaldo said:
Warranty covers only things that are defective, like screen dieing or speakers going out things like that...
Damage and water damage cracked screen and things like that are covered ONLY if you pay for insurance .. and its a 130$
Rooting will VOID your warranty but won't affect insurance ..
Also, don't listen to T-Mobile reps... they don't know much and will steer you wrong.
Click to expand...
Click to collapse
I thought there was something on XDA TV about how these big companies wanna act like rooting voids your warranty but if call them and know what your talking about then they would have to complete a warranty repair. It's a episode from a few months back. Look it up. Good stuff.
Sent from my SGH-T989 using xda app-developers app
This is true. I bricked my phone because of a custom ROM that was not built correctly. I luckily had warranty still on it and they sent me a brand new one FREE OF CHARGE!!
if you get the 8 dollar plan, physical damage and water damage is eh. I think it's an amazing deal, does anyone not agree?
If you have that plan and do mess something up, you could always run it over with your car (or something a little more civil)
Sent from my SAMSUNG-SGH-T989 using xda app-developers app
tickerman said:
This is true. I bricked my phone because of a custom ROM that was not built correctly. I luckily had warranty still on it and they sent me a brand new one FREE OF CHARGE!!
Click to expand...
Click to collapse
Do you have an insurance, or just a regular warranty. Did you call Tmobile or samsung?
Sent from my SGH-T989 using xda app-developers app
or just 15 sec in microwave.
tickerman said:
This is true. I bricked my phone because of a custom ROM that was not built correctly. I luckily had warranty still on it and they sent me a brand new one FREE OF CHARGE!!
Click to expand...
Click to collapse
+1.
Bad kernel flash bricked my phone and got a full warranty replacement.
sirdowski said:
+1.
Bad kernel flash bricked my phone and got a full warranty replacement.
Click to expand...
Click to collapse
Same here. I flashed a custom ROM. Don't know how I bricked it. Can't get into download mode with the three button methods. The phone just started and then get into boot loop right away. Brought it to T-mobile store and play dump a little bit. The guy at the store order my replacement for $20 processing fee. Got my new phone last week. They received my return this Monday. Have not hear from them so I asummed it is okay. I got lucky because my phone will be out of warranty on October 24th.
Sent from my SGH-T989 using xda app-developers app
I heard T-Mobile is warranty replacing our sII's with ones S's lol.
Any one get one?
Sent from my SGH-T989 using xda premium
tdizzle404 said:
I heard T-Mobile is warranty replacing our sII's with ones S's lol.
Any one get one?
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Why would they do that?
Sent from my SGH-T989 using xda app-developers app
Just a future reference for anyone. Always go straight to the manufacturer or third party when possible. T-mobile F-ing charges you BS fees for everything.
Sent from my SGH-T989 using xda premium
blackangst said:
Why would they do that?
Sent from my SGH-T989 using xda app-developers app
Click to expand...
Click to collapse
When you do a warranty on the Black Galaxy S II right now, they give you the option of another Black S II or an HTC One S. It's been that way for a week or two. The reason they are doing that is because of low replacement inventory for the Black S II. If you choose the S II, your replacement will be on back order instead of the usual next day delivery. The HTC One S can be sent next day. The White S II does not have this option. Not sure why they are not offering the White S II as a replacement for the Black S II, except that they may be trying to conserve inventory on it, as it outsold the One S.
jonb39 said:
When you do a warranty on the Black Galaxy S II right now, they give you the option of another Black S II or an HTC One S. It's been that way for a week or two. The reason they are doing that is because of low replacement inventory for the Black S II. If you choose the S II, your replacement will be on back order instead of the usual next day delivery. The HTC One S can be sent next day. The White S II does not have this option. Not sure why they are not offering the White S II as a replacement for the Black S II, except that they may be trying to conserve inventory on it, as it outsold the One S.
Click to expand...
Click to collapse
I dont have php insurance. Can i get that option for a regular warranty
Sent from my SGH-T989 using xda app-developers app
I tend to buy all of my phones brand new, sometimes lightly used and unsubsidized. TMo is great since they charge a decent price if you don't want the phone subsidy. I usually stick with the manufacturers warranty.
All I will say is if you brick your phone, make sure you hard brick it if you are going to a T-Mobile and getting it replaced. I hard bricked mine the first time I tried installing a I-9100 rom on my T989 because I thought "Galaxy S2" meant all of them on the CyanogenMod website (yes, my first time flashing a rom). They replaced it since it was under the 20 day complete return (if its under 20 days they will replace it with a BRAND NEW one instead of a refurbished) and it came overnighted (unfortunately I bricked it friday and talked with them so I had to wait til monday because they were closed on weekends. If not under the 20 days they will give you a 20$ processing fee and a refurbished phone that may look new but it certainly isnt.

Just bought a S3 from Craigslist -- May be bricked?

Hi,
I just bought a Pebble Blue S3 from craigslist without checking it out properly. (I know, shame on me). The phone is in physically mint condition, the water damage tab is not red and there are no signs of dropping.
The phone's screen does NOT turn on. When I hold the power button to have it load up normally, I can hear the T-mobile jingle and then a constant blue indicator would stay on the top left corner.
I have tried flashing it back to stock through download mode (Power, volume down, and home --> volume up mode) and it seems to make no difference to the screen's issue.
Flashing it back to stock might have made it worse because I can't even access the phone's internal memory through USB anymore.
Any help towards fixing my screen would be great!
Thanks.
So out of curiosity how much did you pay for a phone that you did not check to see if it turned on?
Sent from my SGH-T999 using xda app-developers app
I paid $250 for it, came with original box and accessories. I thought it was too good to be true, and it seems that way. At worse I can probably break even and sell it as-is.
Is the battery low?
Sent from my SGH-T999 using xda premium
What does windows report it as in device manager?
If you can get to download mode it may not be hard bricked.
You could flash twrp recovery with idin, then boot recovery and try flashing something from thrre.
Also twrp has a builtin file manager so you can try to see if you can find sny problems that way. (Look for logfiles)
Are you sure its an SGH-T999?
Sent from my SGH-T999 using xda app-developers app
DocHoliday77 said:
What does windows report it as in device manager?
If you can get to download mode it may not be hard bricked.
You could flash twrp recovery with idin, then boot recovery and try flashing something from thrre.
Also twrp has a builtin file manager so you can try to see if you can find sny problems that way. (Look for logfiles)
Are you sure its an SGH-T999?
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
I was able to access download mode by clicking around in the dark.
Positive it is a SGH-T999, before I flashed the stock PDA in ODIN, Windows Device manager would list that. How do I flash TWRP? Do I need the screen to do it?
Oh the battery is fully charged.
Xiaoazn said:
I was able to access download mode by clicking around in the dark.
Positive it is a SGH-T999, before I flashed the stock PDA in ODIN, Windows Device manager would list that. How do I flash TWRP? Do I need the screen to do it?
Oh the battery is fully charged.
Click to expand...
Click to collapse
Here is the thread for TWRP. But you get to download mode by starting with the device completely powered off, then pressing the volume down, home and power button at the same time until it powers on. I dont understand what you meant by "I was able to access download mode by clicking around in the dark"
Button mashing I guess?
And just fyi, to boot recovery from power off
Hold volume up, home and power. When you see blue text flash on top of the screen release.
Also, flashing recovery in Odin will trip the flash counter. Prob doesn't matter considering the situation, but just so you know.
Sent from my SGH-T999 using xda app-developers app
If you can get the phone in download mode, odin back to stock. Then boot into recovery using power +home + vol up and do a factory reset. This step is important. I borked my phone with a bad jb install and using odin on its own doesnt completely reset the phone. Using the factory reset fixed this in my situation
Sent from my SGH-T999 using xda app-developers app
Send it to Samsung and cross your fingers?
Sent from my SGH-T999 using xda app-developers app
By saying I'm able to access recovery mode, I got in by basically doing the sequence of buttons, without seeing any display on the screen. I know it is in download mode because it reads on ODIN.
No matter what I click or what mode it is in, the screen is still completely off. Sorry for the confusion.
Xiaoazn said:
By saying I'm able to access recovery mode, I got in by basically doing the sequence of buttons, without seeing any display on the screen. No matter what I click or what mode it is in, the screen is still completely off. Sorry for the confusion.
Click to expand...
Click to collapse
Well that's a different story lol. Seems like a hardware fault. If you feel comfortable, take it apart and check all connections. And use a very bright light to look for any cracks on the LCD (not the digitizer) but the underlying LCD.
Sent from my SGH-T999 using Tapatalk 2
elesbb said:
Well that's a different story lol. Seems like a hardware fault. If you feel comfortable, take it apart and check all connections. And use a very bright light to look for any cracks on the LCD (not the digitizer) but the underlying LCD.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
Ugh, I guess it might come down to that. If anyone else have any more tips before I go a head and check the connections, please do tell!
Or you can see if Samsung can repair it under warranty
Sent from my SCH-I110 using xda premium
Is there no way you can contact the seller? Woulda been the first thing I did!
You may not resolve anything but you could at least try to find out what they did to break it in the first place...then have some fun and blow off some steam till they hang up on you!
Just a thought.
Sent from my SGH-T999 using xda app-developers app
DocHoliday77 said:
Is there no way you can contact the seller? Woulda been the first thing I did!
You may not resolve anything but you could at least try to find out what they did to break it in the first place...then have some fun and blow off some steam till they hang up on you!
Just a thought.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
That was the first thing I tried. Seller is dodging my calls / not replying to my texts -.-.. Shady guy.
Just contact samsung and send it for repair. Still uder warranty.
Sent from my SGH-T999 using xda premium
mike102871 said:
Just contact samsung and send it for repair. Still uder warranty.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
I tried that with my s2. Warranty only applies to original buyer :\
Sent from my SGH-T999 using Tapatalk 2
elesbb said:
I tried that with my s2. Warranty only applies to original buyer :\
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
I've had Samsung service my SGS1 that I bought off Kijiji while it was still within its one-year warranty. It doesn't just apply to the original owner, just call them and tell them it was a gift, they'll ask for the phone's IMEI, and then they'll be able to tell if it is still within its warranty period.
adslee said:
I've had Samsung service my SGS1 that I bought off Kijiji while it was still within its one-year warranty. It doesn't just apply to the original owner, just call them and tell them it was a gift, they'll ask for the phone's IMEI, and then they'll be able to tell if it is still within its warranty period.
Click to expand...
Click to collapse
Thanks for the info, I'll give it a shot!

Samsung is pathetic

Samsung is so sad.I bricked my s3, accidently put an international rom on it...I know, I feel like an idiot. Anyway, I called their service center, created a ticket and sent it away. They received in 2 days, and then it took about 7 business days since arrival to get any other update, which was today. So I get home today from a horrible work day and notice Samsung is trying to charge $180 over literally a small circling Corning hairline crack. If I had the phone I'd show you guys. Its so small that people dont even notice it at first sight till told. I even notified samsung of this small crack while setting up ticket and they claimed that it was fine. On my online status they didnt even write anything about the actual hardware needed to be replaced, just the lcd. That just leads me even more to belive that samsung will say anything to get out of a warranty repair/replacement. I know their service center had a bad rep but this is pathetic. I just should've sent it to mobile tech for repair. Any of you guys have stories like this? I'd love to hear some.
Sent using xda premium
Yup.
I have basically the same story. Bricked a T999 and sent it to Samsung to see if they might repair it and ended up with a bill for an LCD repair. Told them to send it back and I'm here with another T999 now. I'll just send it to MobileTechVideos to be JTAG repaired.. Samsung was not worth it.
tonytien said:
I have basically the same story. Bricked a T999 and sent it to Samsung to see if they might repair it and ended up with a bill for an LCD repair. Told them to send it back and I'm here with another T999 now. I'll just send it to MobileTechVideos to be JTAG repaired.. Samsung was not worth it.
Click to expand...
Click to collapse
Yeah its ridiculous but can't help but see how funny this is funny. You say you have another t999, did you get it replaced or you mean you just bought another one.l?
Sent from my PC36100 using xda premium
Cyphers23 said:
Yeah its ridiculous but can't help but see how funny this is funny. You say you have another t999, did you get it replaced or you mean you just bought another one.l?
Sent from my PC36100 using xda premium
Click to expand...
Click to collapse
I had to buy another one. The first one was actually off-contract. Now I'm stuck in a contract again.
Well if you bricked your phone it means that there no boot animation whatsoever. Samsung probably thought it was the LCD because they didn't see anything coming up on the screen. It must have been a lazy employed to figure it was bricked.
Yeah I'm pretty sure they would want the screen CRYSTAL Clear when sent for repair when phone doesn't even turn on . sometimes the glass can be broken but not seing unless it's opened, lazy worker probably didn't bother trying to open it or anything to see that wasn't the case.
Sent from my SGH-T999 using xda app-developers app
What I don't understand is if you guys have Tmobile why not just refurb the thing? They give you less crap than Samsung. Heck if you have the insurance they next day ship it it to you for 5$. Unless you don't have insurance or your warranty is gone I'd think of samsung.
Sent from my Nexus 4 using xda app-developers app
gypsy214 said:
Well if you bricked your phone it means that there no boot animation whatsoever. Samsung probably thought it was the LCD because they didn't see anything coming up on the screen. It must have been a lazy employed to figure it was bricked.
Click to expand...
Click to collapse
I told them that phone died on reboot and wouldn't turn on. So they listed it under no power/no charge.
daxecutioner24 said:
Yeah I'm pretty sure they would want the screen CRYSTAL Clear when sent for repair when phone doesn't even turn on . sometimes the glass can be broken but not seing unless it's opened, lazy worker probably didn't bother trying to open it or anything to see that wasn't the case.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Crack was barely visible and under back button not even on screen, plus it's been there for a while. But yeah your right, I think it was just a lazy worker. I'm done with them, as soon as I get it back I'm sending it to mobiletech videos to have fixed, I've been without my s3 for too long
Sent from my PC36100 using xda premium
I'm sorry but how is it Samsung's fault that you bricked your phone? If it was a factory defect that broke it, fine. Then I would sympathize with you. But you broke it by flashing the wrong rom. Suck it up and buy a new phone. People pulling stunts like this are the reason why most warranty and return policies are so bad now. I'm sure I will get some heat for this, and it's nothing personal against the OP, but if I knowingly made a mistake and bricked my phone I would not scam the manufacturer or warranty company to take a loss for my mistake.
Sent from my Galaxy Nexus using xda app-developers app
monkeypaws said:
What I don't understand is if you guys have Tmobile why not just refurb the thing? They give you less crap than Samsung. Heck if you have the insurance they next day ship it it to you for 5$. Unless you don't have insurance or your warranty is gone I'd think of samsung.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Yeah this would be the best thing to do but unfortunately the phone wasn't connected with T-Mobile so I sent to Samsung. Now it seems Samsung might've voided my warranty over a small croner crack that looks more like a small deep scratch.
Sent from my PC36100 using xda premium
Exeodus said:
I'm sorry but how is it Samsung's fault that you bricked your phone? If it was a factory defect that broke it, fine. Then I would sympathize with you. But you broke it by flashing the wrong rom. Suck it up and buy a new phone. People pulling stunts like this are the reason why most warranty and return policies are so bad now. I'm sure I will get some heat for this, and it's nothing personal against the OP, but if I knowingly made a mistake and bricked my phone I would not scam the manufacturer or warranty company to take a loss for my mistake.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Yeah I get you but I'm not neccessarily mad at Samsung for not fixing my phone but the fact that they didn't even examine and voided the warranty over a small crack that I was told wouldn't matter. I understand it was my fault but just got the phone recently. I know some people might not agree with trying to get a warranty repair when you bricked your phone but I usually never do that and said heh might as well try since I just got the phone. I'm more mad about the fact that they had the phone for like 9 days and were just now saying this to me. If they would have said that day 1 or once received I'd simply say yes ok and send elsewhere to get fixed. I'm mad more over time wasted but guess I can't complain much about it huh?
Sent from my PC36100 using xda premium
Cyphers23 said:
Yeah this would be the best thing to do but unfortunately the phone wasn't connected with T-Mobile so I sent to Samsung. Now it seems Samsung might've voided my warranty over a small croner crack that looks more like a small deep scratch.
Sent from my PC36100 using xda premium
Click to expand...
Click to collapse
Cyphers23 said:
Yeah I get you but I'm not neccessarily mad at Samsung for not fixing my phone but the fact that they didn't even examine and voided the warranty over a small crack that I was told wouldn't matter. I understand it was my fault but just got the phone recently. I know some people might not agree with trying to get a warranty repair when you bricked your phone but I usually never do that and said heh might as well try since I just got the phone. I'm more mad about the fact that they had the phone for like 9 days and were just now saying this to me. If they would have said that day 1 or once received I'd simply say yes ok and send elsewhere to get fixed. I'm mad more over time wasted but guess I can't complain much about it huh?
Sent from my PC36100 using xda premium
Click to expand...
Click to collapse
Samsung didn't void your warranty. YOU VOIDED YOUR OWN WARRANTY. What's the first line in every rooting and custom rom thread? "Your warranty is now void"
Samsung is pathetic for not replacing the phone you broke? Your pathetic for complaining that you weren't able to scam samsung
/thread
Sent from my SGH-T999 using Tapatalk 2
clninja said:
Samsung didn't void your warranty. YOU VOIDED YOUR OWN WARRANTY. What's the first line in every rooting and custom rom thread? "Your warranty is now void"
Samsung is pathetic for not replacing the phone you broke? Your pathetic for complaining that you weren't able to scam samsung
/thread
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
1 they don't know the phone is rooted nor flashed.
2. I think my warranty was voided because of the small crack on my phone that Samsung first said wouldn't have been an issue. I'm not even sure if it was voided for sure.
3. I'm complaining about them being pathetic for voiding a warranty over a hairline crack that couldn't possibly affect the phone's hardware. That they themselves said wouldn't be a problem prior to me sending it in.
4. I wouldn't have even been mad if they simply told me it wouldn't be repaired under warranty at first or atleast when they got the phone. But I was told this 9 days after they got. I could've simply went and got it repaired elsewhere.
I'm not trying to play the victim here. Yes it was my fault I bricked, reponsibilty accepted. When I told Samsung it wouldn't boot, they said they'd fix it. Held my phone for about 2 weeks and is now saying its a no go.
But honestly I'm not even mad about it anymore. I just wanna get my phone fixed and back in my pocket.
Sent from my PC36100 using xda premium
Cyphers23 said:
1 they don't know the phone is rooted nor flashed.
2. I think my warranty was voided because of the small crack on my phone that Samsung first said wouldn't have been an issue. I'm not even sure if it was voided for sure.
3. I'm complaining about them voiding a warranty over a hairline crack that couldn't possibly affect the phon
Sent from my PC36100 using xda premium
Click to expand...
Click to collapse
Whether they know its rooted or not, you knowingly voided your own warranty when you rooted and installed a custom recovery/rom. And then you tried to scam them by sending it in as defective. You have absolutely nothing to complain about.
Sent from my SGH-T999 using Tapatalk 2
clninja said:
Whether they know its rooted or not, you knowingly voided your own warranty when you rooted and installed a custom recovery/rom. And then you tried to scam them by sending it in as defective. You have absolutely nothing to complain about.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
Well not in the sense that my phone was bricked and didn't get fixed through Samsung. I'm not mad about that. Samsung said small crack wouldn't be an issue, even put on the report and they said the technician even looked at my phone first day of arrival but yet waited till today to say it. I feel like they should've just told me the first day but hey maybe its a sign, on being more careful and not sending in tech for false warranty repairs. Never done it before, though what the heck. Honestly its whatever now, regardless of anything this while situation was a mistake and you (I) learn from it.
Sent from my PC36100 using xda premium
Wow that is horrible. I wish you the best!
I always just send my phones back to the carrier, they are usually a little more friendly since they have a vested interest in making you happy. I have never had to return a phone due to bricking it or anything though, always for screen issues, or hardware button issues. Usually the carrier just fixes it or gives me a refurbished one as a replacement. The best carrier i have ever dealt with when it came to repairs and replacements was Sprint, Verizon was the worse, havent had to do any returns/repairs yet with T Mobile.
J-TAG repair can fix a hard-brick.
They have fast turn-around and they don't care if your phone looks like you ran it over with a car or if you flashed a ROM for HTC EVO on it.
And it's not fraud.
To be honest, the fact that so many people try to de-fraud them makes me feel it's justifiable that they are trying to find any reason not to repair. If people were screwing you over time and time again, wouldn't you ?
They didn't void your warranty over a crack, so stop making things up. If you would have been honest with them in the first place you would never have wasted your time.
psykhotic said:
They didn't void your warranty over a crack, so stop making things up. If you would have been honest with them in the first place you would never have wasted your time.
Click to expand...
Click to collapse
Look man I don't know, they told me becuasr of the crack on the bofttom corner of my screen it would no longer be repaired under.warranty. But I told them about this crack before sending it in and they said it would be fine. They didn't even bother putting up any other problem found before receiving payment for the LCD replacement. Anyway I don't care, it doesn't even matter now I honestly just want to get my phone to get it fixed and back in my pocket. They said they just shipped it out today so hopefully I can get it back tomorrow, most likely Monday though.
Sent from my PC36100 using xda premium

Possible sds

Hello
5 month Note 2 user that had almost no complaints till early april where my phone started lagging, restarting every few hours(it did restart once every 2-3 days since they day i bought it) and touch screen not being responsive. Result was the problem becoming worse and me having to search for it and finding out about SDS. I checked my phone through EMMC and it says my chip is insane... as soon as I saw that I tried backing everything up but as it turned out, it was too late..I've lost all my game data (I've managed to copy a few games but its a few stages back..for example my subway surfers save is like 2-3 months back...), i've lost ALL of my contacts and my smscontact backup says it has no contacts on the backupfile...
regardless, I sent it to the local Samsung retail and they kept it for a week, got it back today, same thing happening...They told me they found humidity + errors on my phone and they had to clear/wipe it out completely. Its been like 3-4 hours since i got it and it already got stuck at a black home screen error + unable to swap applications and once on a non-responsive touch screen. I contacted the Samsung retailer and he told me that it could be an error from my SD card. I highly doubt that, am using a san disk 32gb ultra speed and I only have movies on it actually so...
Now my 'questions'...What can I do? Rooting it can fix it? Or will it void my warranty completely? If I root and it breaks again can I unroot and send it to have it fixed? And if they cant fix it, do they replace my phone with another one? Like a new note 2 or a new samsung phone?
Thanks
Ps: already posted this on sprint forums by mistake and it was suggested to me to try removing my sd card..no difference
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well it is what people say "symptoms of the sudden death" so probably and all says that( 5 months, strange behaviour. .) if they dont fix you can talk to them that probably it is SDS if not you'll have to wait until the phone dies or send lots of times (like a guy who said that here in xda) and they probably replace the motherboard. theres nothing at the moment to do if it have been affected by the corrupted data but you can update to the latest firmware which is suposed to have the fix
hope I answered your question
Bests
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aka_sirok said:
well it is what people say "symptoms of the sudden death" so probably and all says that( 5 months, strange behaviour. .) if they dont fix you can talk to them that probably it is SDS if not you'll have to wait until the phone dies or send lots of times (like a guy who said that here in xda) and they probably replace the motherboard. theres nothing at the moment to do if it have been affected by the corrupted data but you can update to the latest firmware which is suposed to have the fix
hope I answered your question
Bests
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Was the 5 months too late for it to take effect?i already called them and they told me that they know nothing about the SDS.. they said they can only change my phones internal/motherboard (as they said "just the plaque not ur device"
Latest update is 4.1.2? Thats what i have.. they gave me the option of buying another phone..should i? Am afraid of getting another sds affected note
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Shei77 said:
Was the 5 months too late for it to take effect?i already called them and they told me that they know nothing about the SDS.. they said they can only change my phones internal/motherboard (as they said "just the plaque not ur device"
Latest update is 4.1.2? Thats what i have.. they gave me the option of buying another phone..should i? Am afraid of getting another sds affected note
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well the problem is that if the phone send some corrupted data to the chip when you were at 4.1.1 there's nothing to do.
The repair centre "doesn't know about it" because if they do know they'll have to asume that problem and they will lose money. The correct procediment is to change de motherboard however sometimes they just put an old one with the insane chip again. If you really want this phone and I assume that you do like it, when they replace and send it back update to 4.1.2 ASAP therefore they usually update before sending back.
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They are already losing money when they fix my phone cause of full warranty.. i loved the phone but am disappointed right now and with the possibility of changing phones i dont mind..cause all in all it has its downsides..ie too big to carry, takes a looong time to charge and regardless ive already lost all my data so its already like i got a new phone..
How can i know if they changed my motherboard?
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You should have a new imei if they changed mb i think.
I bought note because of the screen,dont mind using it with both hands thats the price you have to pay if you want that commodity of big display.
And its charging like every phone,maybe a little longer but instead you have great battery life.
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ChobbyNS said:
You should have a new imei if they changed mb i think.
I bought note because of the screen,dont mind using it with both hands thats the price you have to pay if you want that commodity of big display.
And its charging like every phone,maybe a little longer but instead you have great battery life.
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How can i test if my imei is a new one and not from a previous user?
I did buy it too but any below 1.5A charger charges too slowly..and the size does matter for me cause am currently serving the army and its harder for me to handle...
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I use original charger at home and 2.1a car charger and it charges really fast.
You should maybe check out xperia z,it has ip57 certificate,it is lot tougher than note and a bit smaller.
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ChobbyNS said:
I use original charger at home and 2.1a car charger and it charges really fast.
You should maybe check out xperia z,it has ip57 certificate,it is lot tougher than note and a bit smaller.
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Cant find any good charger really..and car charging is not an option where i am...
Ive been thinking between one x+ or iphone5 to be honest but priority is trying to fix my note
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aka_sirok said:
well the problem is that if the phone send some corrupted data to the chip when you were at 4.1.1 there's nothing to do.
The repair centre "doesn't know about it" because if they do know they'll have to asume that problem and they will lose money. The correct procediment is to change de motherboard however sometimes they just put an old one with the insane chip again. If you really want this phone and I assume that you do like it, when they replace and send it back update to 4.1.2 ASAP therefore they usually update before sending back.
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Nobody loses money but Samsung. Your local samsung service center is not Samsung company. They are third companies that have an agreement with Samsung to fix samsung phones officially in your country.
They lose money only if they replace a motherboard that is already working or not covered under warranty (user faults).
Once I talked(personally) to one of Samsung services in my country, they said mostly they are not able to understand these new generation smartphones. Most of the time all they do is just replacing motherboards, they said
My suggestion to you, print several sudden death syndrome reported web pages and show them or email them if you can. Samsung is replacing bricked motherboards with no question asked (even rooted ones).
Media volume bar is disabled now...
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I find it very strange, especially since these issues do not seem related to eMMC commands. Did you ever try using the phone without the sd card to eliminate the possibility?
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Used it for a day and a half..it did had its reboots aswell...
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Shei77 said:
Used it for a day and a half..it did had its reboots aswell...
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Have you ever tried a factory reset and use it as stock as possible for a while?
[email protected] said:
Have you ever tried a factory reset and use it as stock as possible for a while?
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I did actually when i got the phone from the retailer..it took 35minutes..
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Shei77 said:
I did actually when i got the phone from the retailer..it took 35minutes..
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That was your first bad sign :S
You're out of luck. Send it to a repair center asap.
[email protected] said:
That was your first bad sign :S
You're out of luck. Send it to a repair center asap.
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Well not much i could do...shop had already closed
I will send it but what can i claim? New phone? New chip?
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Hardbricked T999(L)

So long story short, I broke my Samsung Galaxy SIII T999 about a month ago and sent it in to be replaced through my insurance. I thought they had sent me another T999 but instead, they sent me the newer T999L model. I was unaware of this until I managed to hardbrick my new phone by trying to install a firmware for the T999 Model. Lesson learned, 'nuff said.
Now, to my REAL problem.... I've managed to contact a local guy who repairs hardbricked phones via Riff Box/Jtagging. But because this phone is such a new model, there isn't currently an "official" resurrection file out for the T999L. I got in contact with a guy on ebay who repairs phones and he stated that he had created his own resurrection file for the particular model. Buuuuuut he didn't want to share or sell it
Does anyone have access to a T999L resurrection file? I'm a little skeptical of sending my phone to be repaired, just because I've heard stories of phones not being returned and etc. Would my only other option be to perhaps swap out the motherboard on the phone?
Unfortunately, there isn't one. Motodefier and I have been working on creating one, but its not quite ready yet. Almost, but not quite. Ill try to get back to looking at it tonight.
For actual, official firmware, youd have to wait for an update from sammy &T-Mobile.
Our thread is in the development section if you want to take a look.
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Ahhhh, thats what I figured. Well thanks for the clarification I really appreciate it. Good luck on finishing that resurrection file :good:
If you do end up sending it in for repair, check out mobiletechvideos.com
I'd steer clear of the guy who supposedly has it, but won't share it. Sounds shady to me. (He may just be waiting for us to finish it!)
As for mobiletechvideos.com, lots of people have given positive reviews in this forum and I've never seen a negative one.
I've seen one other mentioned here that was just as good but cheaper, but can't remember more than that. Maybe someone else remembers.
Sorry I haven't got ours working btw. Ill be able to get back on it again tonight. I'm not the only one working on it though. So keep an eye on our thread.
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Can you get into the recovery menu? And do you have usb debugging enabled? If so we should be able to reverse the dumps we took of the partitions to get you back up, but I would only want to use this as a last resort, as we are very close to having this odin flashable finished.
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That always sucks man
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MotoDefier said:
Can you get into the recovery menu? And do you have usb debugging enabled? If so we should be able to reverse the dumps we took of the partitions to get you back up, but I would only want to use this as a last resort, as we are very close to having this odin flashable finished.
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Nah dude I'm not able to boot into recovery OR download mode. Completely hard bricked
Dang. That sucks
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Tasty_Beats said:
Nah dude I'm not able to boot into recovery OR download mode. Completely hard bricked
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Its going to be hard to create an unbrickable mod, which I think is probably what you will need, qualcomm simplified thier pinout configuration for the MSM8960 board to keep us from getting into thier pbl but I know it can be done, we will just have to work on it, I will see what we might be able to come up with software wise for a oneclick unbrick for the T999L. Might be hard without having a bricked device to test it on, I will see if I can find one for sale on ebay or something. Its just a matter of time before it happens regaurdless of who gets it done. No promises but we will work on it. You might check this thread and see if you can get some support to adapt it to the T999L http://forum.xda-developers.com/showthread.php?t=2023069
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Well hey man, as stated before, thank you guys for your work. I really appreciate it. I do have one last question though.... I technically would be able to swap out the mainboard with another T999L board right? I could also even switch it with a T999 mainboard correct?
Tasty_Beats said:
Well hey man, as stated before, thank you guys for your work. I really appreciate it. I do have one last question though.... I technically would be able to swap out the mainboard with another T999L board right? I could also even switch it with a T999 mainboard correct?
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Yes you could swap the T999L main board, but the T999 mainboard is different, it may work but I doubt it, your ribbon cables probably won't match up.
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So as I'm following this op, basically this device is so touchy and so new that a jtag doesnt even exist even with mobiltech vid?
Do we even have a stock firmware t999l tar file for Odin? For the sake of saving it through dload mode?
I'm gonna stay stock until theres some heavy dev work done, don't need a :banghead: hard brick...
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lojak29 said:
So as I'm following this op, basically this device is so touchy and so new that a jtag doesnt even exist even with mobiltech vid?
Do we even have a stock firmware t999l tar file for Odin? For the sake of saving it through dload mode?
I'm gonna stay stock until theres some heavy dev work done, don't need a :banghead: hard brick...
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We are currently working on it, I think we're getting close, but not quite there yet. I believe DocHoliday77 has finished the md5's you can use in cwm or twrp but you should double check with him, as we are going through so much info, its a little hard to keep up with everything.
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MotoDefier said:
We are currently working on it, I think we're getting close, but not quite there yet. I believe DocHoliday77 has finished the md5's you can use in cwm or twrp but you should double check with him, as we are going through so much info, its a little hard to keep up with everything.
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Is there any solution for this? I think I got in exact same situation, got a replacement phone and figured out they sent me SGH-T999L version only after I flashed
alex_mib said:
Is there any solution for this? I think I got in exact same situation, got a replacement phone and figured out they sent me SGH-T999L version only after I flashed
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If you can get it into download mode, this is the full stock untouched odin flashable package http://sourceforge.net/projects/d2ltetmo/files/latest/download
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MotoDefier said:
If you can get it into download mode, this is the full stock untouched odin flashable package http://sourceforge.net/projects/d2ltetmo/files/latest/download
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No, the thing is that is doesnt react to anything, looks like hard bricked... Any way to fix this?
alex_mib said:
No, the thing is that is doesnt react to anything, looks like hard bricked... Any way to fix this?
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Your only hope outside of a warranty claim or jtag service would be to buy a jig on ebay, and see if that will do it, I had my samsung vibrant do the same back in the day, and the jig saved me, its worth a shot they are usually only 2-5 bucks, beats buying a new phone.
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MotoDefier said:
Your only hope outside of a warranty claim or jtag service would be to buy a jig on ebay, and see if that will do it, I had my samsung vibrant do the same back in the day, and the jig saved me, its worth a shot they are usually only 2-5 bucks, beats buying a new phone.
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Yeah, thats what I thought and ordered one already. Is recovery process easy as they say in description? They say just plug it in and after 2 sec download logo would appear?
that jtag thing is a micro usb piece probably with some kind of program written in it, why can't developers send those commands through regular usb cable so the phone thinks its jtag?
alex_mib said:
Yeah, thats what I thought and ordered one already. Is recovery process easy as they say in description? They say just plug it in and after 2 sec download logo would appear?
that jtag thing is a micro usb piece probably with some kind of program written in it, why can't developers send those commands through regular usb cable so the phone thinks its jtag?
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Click to collapse
If the jig works for you, yes it is as easy as they say you will get the download mode logo very quickly after plugging the jig into your phone. If it doesn't work the first time, try borrowing someone else's battery because your battery could possibly be dead, it shouldn't be, but that happened to my Vibrant and I thought it was hardbricked, until I tried another battery, also sometimes the cheaper jigs won't work if your battery isn't fully charged, the one I bought didn't work the second time I used it, battery was around 70-80% I replaced the resistors with some I bought at fry's and it works every time, probably something to do with the quality of resistors being used. If they show a jtag as just a micro usb then its labeled wrong, jtag is usually performed with a riff box, both software and hardware are required to perform a jtag service, and it usually involves getting access to certain contact points on the motherboard, send me the link to what they are calling a jtag I would like to look at it, but most likely it's just a jig, Jtags are pretty expensive because of the type of software they require.
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MotoDefier said:
If the jig works for you, yes it is as easy as they say you will get the download mode logo very quickly after plugging the jig into your phone. If it doesn't work the first time, try borrowing someone else's battery because your battery could possibly be dead, it shouldn't be, but that happened to my Vibrant and I thought it was hardbricked, until I tried another battery, also sometimes the cheaper jigs won't work if your battery isn't fully charged, the one I bought didn't work the second time I used it, battery was around 70-80% I replaced the resistors with some I bought at fry's and it works every time, probably something to do with the quality of resistors being used. If they show a jtag as just a micro usb then its labeled wrong, jtag is usually performed with a riff box, both software and hardware are required to perform a jtag service, and it usually involves getting access to certain contact points on the motherboard, send me the link to what they are calling a jtag I would like to look at it, but most likely it's just a jig, Jtags are pretty expensive because of the type of software they require.
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Yeah, youre right, it's jig http://www.ebay.com/itm/USB-Jig-Don...Phone_PDA_Cables_Adapters&hash=item51acb6eae7
Do you think it will work?
Another option I saw on ebay you can send your phone to somebody and they fix it for 25-50$ + shipping.

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