Samsung is so sad.I bricked my s3, accidently put an international rom on it...I know, I feel like an idiot. Anyway, I called their service center, created a ticket and sent it away. They received in 2 days, and then it took about 7 business days since arrival to get any other update, which was today. So I get home today from a horrible work day and notice Samsung is trying to charge $180 over literally a small circling Corning hairline crack. If I had the phone I'd show you guys. Its so small that people dont even notice it at first sight till told. I even notified samsung of this small crack while setting up ticket and they claimed that it was fine. On my online status they didnt even write anything about the actual hardware needed to be replaced, just the lcd. That just leads me even more to belive that samsung will say anything to get out of a warranty repair/replacement. I know their service center had a bad rep but this is pathetic. I just should've sent it to mobile tech for repair. Any of you guys have stories like this? I'd love to hear some.
Sent using xda premium
Yup.
I have basically the same story. Bricked a T999 and sent it to Samsung to see if they might repair it and ended up with a bill for an LCD repair. Told them to send it back and I'm here with another T999 now. I'll just send it to MobileTechVideos to be JTAG repaired.. Samsung was not worth it.
tonytien said:
I have basically the same story. Bricked a T999 and sent it to Samsung to see if they might repair it and ended up with a bill for an LCD repair. Told them to send it back and I'm here with another T999 now. I'll just send it to MobileTechVideos to be JTAG repaired.. Samsung was not worth it.
Click to expand...
Click to collapse
Yeah its ridiculous but can't help but see how funny this is funny. You say you have another t999, did you get it replaced or you mean you just bought another one.l?
Sent from my PC36100 using xda premium
Cyphers23 said:
Yeah its ridiculous but can't help but see how funny this is funny. You say you have another t999, did you get it replaced or you mean you just bought another one.l?
Sent from my PC36100 using xda premium
Click to expand...
Click to collapse
I had to buy another one. The first one was actually off-contract. Now I'm stuck in a contract again.
Well if you bricked your phone it means that there no boot animation whatsoever. Samsung probably thought it was the LCD because they didn't see anything coming up on the screen. It must have been a lazy employed to figure it was bricked.
Yeah I'm pretty sure they would want the screen CRYSTAL Clear when sent for repair when phone doesn't even turn on . sometimes the glass can be broken but not seing unless it's opened, lazy worker probably didn't bother trying to open it or anything to see that wasn't the case.
Sent from my SGH-T999 using xda app-developers app
What I don't understand is if you guys have Tmobile why not just refurb the thing? They give you less crap than Samsung. Heck if you have the insurance they next day ship it it to you for 5$. Unless you don't have insurance or your warranty is gone I'd think of samsung.
Sent from my Nexus 4 using xda app-developers app
gypsy214 said:
Well if you bricked your phone it means that there no boot animation whatsoever. Samsung probably thought it was the LCD because they didn't see anything coming up on the screen. It must have been a lazy employed to figure it was bricked.
Click to expand...
Click to collapse
I told them that phone died on reboot and wouldn't turn on. So they listed it under no power/no charge.
daxecutioner24 said:
Yeah I'm pretty sure they would want the screen CRYSTAL Clear when sent for repair when phone doesn't even turn on . sometimes the glass can be broken but not seing unless it's opened, lazy worker probably didn't bother trying to open it or anything to see that wasn't the case.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Crack was barely visible and under back button not even on screen, plus it's been there for a while. But yeah your right, I think it was just a lazy worker. I'm done with them, as soon as I get it back I'm sending it to mobiletech videos to have fixed, I've been without my s3 for too long
Sent from my PC36100 using xda premium
I'm sorry but how is it Samsung's fault that you bricked your phone? If it was a factory defect that broke it, fine. Then I would sympathize with you. But you broke it by flashing the wrong rom. Suck it up and buy a new phone. People pulling stunts like this are the reason why most warranty and return policies are so bad now. I'm sure I will get some heat for this, and it's nothing personal against the OP, but if I knowingly made a mistake and bricked my phone I would not scam the manufacturer or warranty company to take a loss for my mistake.
Sent from my Galaxy Nexus using xda app-developers app
monkeypaws said:
What I don't understand is if you guys have Tmobile why not just refurb the thing? They give you less crap than Samsung. Heck if you have the insurance they next day ship it it to you for 5$. Unless you don't have insurance or your warranty is gone I'd think of samsung.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Yeah this would be the best thing to do but unfortunately the phone wasn't connected with T-Mobile so I sent to Samsung. Now it seems Samsung might've voided my warranty over a small croner crack that looks more like a small deep scratch.
Sent from my PC36100 using xda premium
Exeodus said:
I'm sorry but how is it Samsung's fault that you bricked your phone? If it was a factory defect that broke it, fine. Then I would sympathize with you. But you broke it by flashing the wrong rom. Suck it up and buy a new phone. People pulling stunts like this are the reason why most warranty and return policies are so bad now. I'm sure I will get some heat for this, and it's nothing personal against the OP, but if I knowingly made a mistake and bricked my phone I would not scam the manufacturer or warranty company to take a loss for my mistake.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Yeah I get you but I'm not neccessarily mad at Samsung for not fixing my phone but the fact that they didn't even examine and voided the warranty over a small crack that I was told wouldn't matter. I understand it was my fault but just got the phone recently. I know some people might not agree with trying to get a warranty repair when you bricked your phone but I usually never do that and said heh might as well try since I just got the phone. I'm more mad about the fact that they had the phone for like 9 days and were just now saying this to me. If they would have said that day 1 or once received I'd simply say yes ok and send elsewhere to get fixed. I'm mad more over time wasted but guess I can't complain much about it huh?
Sent from my PC36100 using xda premium
Cyphers23 said:
Yeah this would be the best thing to do but unfortunately the phone wasn't connected with T-Mobile so I sent to Samsung. Now it seems Samsung might've voided my warranty over a small croner crack that looks more like a small deep scratch.
Sent from my PC36100 using xda premium
Click to expand...
Click to collapse
Cyphers23 said:
Yeah I get you but I'm not neccessarily mad at Samsung for not fixing my phone but the fact that they didn't even examine and voided the warranty over a small crack that I was told wouldn't matter. I understand it was my fault but just got the phone recently. I know some people might not agree with trying to get a warranty repair when you bricked your phone but I usually never do that and said heh might as well try since I just got the phone. I'm more mad about the fact that they had the phone for like 9 days and were just now saying this to me. If they would have said that day 1 or once received I'd simply say yes ok and send elsewhere to get fixed. I'm mad more over time wasted but guess I can't complain much about it huh?
Sent from my PC36100 using xda premium
Click to expand...
Click to collapse
Samsung didn't void your warranty. YOU VOIDED YOUR OWN WARRANTY. What's the first line in every rooting and custom rom thread? "Your warranty is now void"
Samsung is pathetic for not replacing the phone you broke? Your pathetic for complaining that you weren't able to scam samsung
/thread
Sent from my SGH-T999 using Tapatalk 2
clninja said:
Samsung didn't void your warranty. YOU VOIDED YOUR OWN WARRANTY. What's the first line in every rooting and custom rom thread? "Your warranty is now void"
Samsung is pathetic for not replacing the phone you broke? Your pathetic for complaining that you weren't able to scam samsung
/thread
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
1 they don't know the phone is rooted nor flashed.
2. I think my warranty was voided because of the small crack on my phone that Samsung first said wouldn't have been an issue. I'm not even sure if it was voided for sure.
3. I'm complaining about them being pathetic for voiding a warranty over a hairline crack that couldn't possibly affect the phone's hardware. That they themselves said wouldn't be a problem prior to me sending it in.
4. I wouldn't have even been mad if they simply told me it wouldn't be repaired under warranty at first or atleast when they got the phone. But I was told this 9 days after they got. I could've simply went and got it repaired elsewhere.
I'm not trying to play the victim here. Yes it was my fault I bricked, reponsibilty accepted. When I told Samsung it wouldn't boot, they said they'd fix it. Held my phone for about 2 weeks and is now saying its a no go.
But honestly I'm not even mad about it anymore. I just wanna get my phone fixed and back in my pocket.
Sent from my PC36100 using xda premium
Cyphers23 said:
1 they don't know the phone is rooted nor flashed.
2. I think my warranty was voided because of the small crack on my phone that Samsung first said wouldn't have been an issue. I'm not even sure if it was voided for sure.
3. I'm complaining about them voiding a warranty over a hairline crack that couldn't possibly affect the phon
Sent from my PC36100 using xda premium
Click to expand...
Click to collapse
Whether they know its rooted or not, you knowingly voided your own warranty when you rooted and installed a custom recovery/rom. And then you tried to scam them by sending it in as defective. You have absolutely nothing to complain about.
Sent from my SGH-T999 using Tapatalk 2
clninja said:
Whether they know its rooted or not, you knowingly voided your own warranty when you rooted and installed a custom recovery/rom. And then you tried to scam them by sending it in as defective. You have absolutely nothing to complain about.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
Well not in the sense that my phone was bricked and didn't get fixed through Samsung. I'm not mad about that. Samsung said small crack wouldn't be an issue, even put on the report and they said the technician even looked at my phone first day of arrival but yet waited till today to say it. I feel like they should've just told me the first day but hey maybe its a sign, on being more careful and not sending in tech for false warranty repairs. Never done it before, though what the heck. Honestly its whatever now, regardless of anything this while situation was a mistake and you (I) learn from it.
Sent from my PC36100 using xda premium
Wow that is horrible. I wish you the best!
I always just send my phones back to the carrier, they are usually a little more friendly since they have a vested interest in making you happy. I have never had to return a phone due to bricking it or anything though, always for screen issues, or hardware button issues. Usually the carrier just fixes it or gives me a refurbished one as a replacement. The best carrier i have ever dealt with when it came to repairs and replacements was Sprint, Verizon was the worse, havent had to do any returns/repairs yet with T Mobile.
J-TAG repair can fix a hard-brick.
They have fast turn-around and they don't care if your phone looks like you ran it over with a car or if you flashed a ROM for HTC EVO on it.
And it's not fraud.
To be honest, the fact that so many people try to de-fraud them makes me feel it's justifiable that they are trying to find any reason not to repair. If people were screwing you over time and time again, wouldn't you ?
They didn't void your warranty over a crack, so stop making things up. If you would have been honest with them in the first place you would never have wasted your time.
psykhotic said:
They didn't void your warranty over a crack, so stop making things up. If you would have been honest with them in the first place you would never have wasted your time.
Click to expand...
Click to collapse
Look man I don't know, they told me becuasr of the crack on the bofttom corner of my screen it would no longer be repaired under.warranty. But I told them about this crack before sending it in and they said it would be fine. They didn't even bother putting up any other problem found before receiving payment for the LCD replacement. Anyway I don't care, it doesn't even matter now I honestly just want to get my phone to get it fixed and back in my pocket. They said they just shipped it out today so hopefully I can get it back tomorrow, most likely Monday though.
Sent from my PC36100 using xda premium
Related
Just bored and venting about how much I hate stock TW 2.3.6 on my S2. The USB hub on my phone has been iffy, at best, recently and until I get a warranty exchange, I'm keeping stock. It won't be for another week or so because I have to go into the local TMO store tomorrow and document the problem for their staff. It took me forever to unroot and ODIN back to stock because of my damaged USB port, I can't risk it again. Ugh.
Joy2DaWurld said:
Just bored and venting about how much I hate stock TW 2.3.6 on my S2. The USB hub on my phone has been iffy, at best, recently and until I get a warranty exchange, I'm keeping stock. It won't be for another week or so because I have to go into the local TMO store tomorrow and document the problem for their staff. It took me forever to unroot and ODIN back to stock because of my damaged USB port, I can't risk it again. Ugh.
Click to expand...
Click to collapse
Yeah I too had the same usb faulty issue and had to return - but I didn't even bother to unroot I just sent it back, they never say anything.
Usb problem here is got replacement screen is almost perfect got small blob in bottom right corner probably sending this one back
Sent from my SGH-T989 using xda premium
What does tw have to do with a faulty usb hub?
Sent from my SGH-T989 using xda app-developers app
blackangst said:
What does tw have to do with a faulty usb hub?
Sent from my SGH-T989 using xda app-developers app
Click to expand...
Click to collapse
LOL there's no direct correlation dude. But in order to get a warranty replacement, I need to be on stock firmware. I know some people say that they've sent it in rooted and on a custom ROM but I'm not gonna take the risk if I don't need to.
I bought my device used. Has one nicks and minor scratch on body.
I swear I'm a strict about having the any of my devices stay as new as possible. I wanted to warranty exchange. In the end I stuck with the device. Also hear the replacements are all refurb devices.
In the end I just loaded CM9. Main reason I stayed away from this device was the Stock ROM. I hate it...... Alot.....
Been happy because of CM9. Now the imperfections don't bother me so much, but the true source of my hate for this phone was really the Stock ROM. Now I'm just pleased.
Asurion didn't want to give me a replacement phone since I broke mine in Feb, called it in in May, and went to finish my claim July 22. A simple letter to the CeO with some few choice words will do wonders. I have a NEW non-refurbished phone.
Sent from my SGH-T989 using xda app-developers app
Former rep here, doesnt matter. In store reps are typically stupid, just say its a theme. Reps in the know - know better, they might recommend erring on the side of caution just to be nice...
Protip: the out of warranty replacement fee is usually less than the insurance deductible. No one ever reported back with issues after sending a smashed/wet phone, so I'll assume its still valid.
Sent from my SGH-T989 using xda premium
N31N said:
Former rep here, doesnt matter. In store reps are typically stupid, just say its a theme. Reps in the know - know better, they might recommend erring on the side of caution just to be nice...
Protip: the out of warranty replacement fee is usually less than the insurance deductible. No one ever reported back with issues after sending a smashed/wet phone, so I'll assume its still valid.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Then why pay for insurance? :what:
Sent from the pink Unicorn from the Darkside.
LoopDoGG79 said:
Then why pay for insurance? :what:
Click to expand...
Click to collapse
to generate additional revenue? lol
insurance is best for lost/stolen and additional extended warranty.
N31N said:
to generate additional revenue? lol
insurance is best for lost/stolen and additional extended warranty.
Click to expand...
Click to collapse
So even with a cracked screen, warranty isn't nullified?
Sent from my SGH-T989 using xda app-developers app
Bought mine with insurance it was 500 bucks, so i figures mine as well get the longest warranty possible. My dad did the same. Lost one, dropped and smashed one, first time free, second time deductible. Still a ton of money saved.
Sent from my SAMSUNG-SGH-T989 using xda premium
Teo032 said:
So even with a cracked screen, warranty isn't nullified?
Click to expand...
Click to collapse
they just charge you the replacement fee and everyone moves on with their business. If you need more than just my word, make up some excuse to get to look at the exchange pages at your local store. I found this stuff out in the small print right above the CUSTOMER AGREES? checkbox (that no one ever reads; on the phone they do, but very very quickly) and shortly after found someone who was desperate enough to try it.
To reiterate; neither i nor my customers have had any problems replacing cracked screens or water damage, but tmo has wised up on some of the old tricks before so it may just be a matter of time.
I had been doing this from march through October of "11.
Also!! Good luck finding a rep who doesn't mind subverting the rules to help out people. Haha
Edit: ill try to reach out and have someone get me a picture of the page in question, it may take a few days though
Hello everyone, my GS2 is hard bricked because I accidentally flashed an I1900 international ROM on my T989 and I chatted with Samsung and they emailed a shipping label and such since it's under warranty. Is there anything I should do to give me added security to them not finding out that my phone was rooted and flashed or can they see that since my phone is hard bricked?
doat said:
Hello everyone, my GS2 is hard bricked because I accidentally flashed an I1900 international ROM on my T989 and I chatted with Samsung and they emailed a shipping label and such since it's under warranty. Is there anything I should do to give me added security to them not finding out that my phone was rooted and flashed or can they see that since my phone is hard bricked?
Click to expand...
Click to collapse
If you can't get into recovery or Download mode, there's not much you can do. If you can, I would flash the "Download Reset" to reset the download counter to 0 and make it seem marginally less like you've modified it.
Thanks for the quick reply, I can't get the phone to do ANYTHING at all no matter what I tried even a jig didn't get a single response from the phone. I have read on here that people have done something very similar to what I did and Samsung repaired it for free and someone from Samsung told them not to flash roms on it lol.
doat said:
Thanks for the quick reply, I can't get the phone to do ANYTHING at all no matter what I tried even a jig didn't get a single response from the phone. I have read on here that people have done something very similar to what I did and Samsung repaired it for free and someone from Samsung told them not to flash roms on it lol.
Click to expand...
Click to collapse
Yeah, if you can't access it at all, there's not much you can actually do to make it any less obvious. Maybe tape a $20 to the inside of the battery compartment. Lol.
ahahaha well hopefully if they find out and decide to not repair it under warranty they will tell me instead of repairing it and forcing me to pay.
doat said:
ahahaha well hopefully if they find out and decide to not repair it under warranty they will tell me instead of repairing it and forcing me to pay.
Click to expand...
Click to collapse
As what I know, they dont care if you installed a custom rom on it or not. I think you will be ok. Do they charge you shipping fee? I request a warranty exchange from Tmobile, and they charge me 20$.
Sent from my SGH-T989 using xda app-developers app
No the lady said it's under warranty so she emailed a shipping label and all I did was drop it off at UPS today. Hopefully they fix it and I get it back without paying lol. Learned my lesson to read twice before flashing a rom also need to clean up my ROM folder.
doat said:
No the lady said it's under warranty so she emailed a shipping label and all I did was drop it off at UPS today. Hopefully they fix it and I get it back without paying lol. Learned my lesson to read twice before flashing a rom also need to clean up my ROM folder.
Click to expand...
Click to collapse
What if they replace your S2 with a S3 lol
Sent from my SGH-T989 using xda app-developers app
Alarmmy said:
What if they replace your S2 with a S3 lol
Sent from my SGH-T989 using xda app-developers app
Click to expand...
Click to collapse
If they do I'd be in heaven then I can use my upgrade for the S4 in March, which I plan on doing anyway.
WOOOHOOO Samsung fixed my phone even though I accidentally broke the vibrator thing they fixed that and unbricked it now they are sending it back free of charge.
doat said:
WOOOHOOO Samsung fixed my phone even though I accidentally broke the vibrator thing they fixed that and unbricked it now they are sending it back free of charge.
Click to expand...
Click to collapse
Congrats on your fix...(so, no SIII, heh?).
BTW, just curious, how did you "accidentally" broke the vibrator?
:laugh:
premiatul said:
Congrats on your fix...(so, no SIII, heh?).
BTW, just curious, how did you "accidentally" broke the vibrator?
:laugh:
Click to expand...
Click to collapse
I am saving my upgrade for the S4 that is coming out in March. I was taking the phone apart to mess around with it and after I disconnected everything I didn't think the vibrator was glued down and I thought it would pop out but I broke the ribbon that connects it lol.
They sent you the same phone,but fixed right,? How long did it take for them to fix? I requested warranty exchange at tmobile store, and they sent me a refurbished phone.
Sent from my SGH-T989 using xda app-developers app
Alarmmy said:
They sent you the same phone,but fixed right,? How long did it take for them to fix? I requested warranty exchange at tmobile store, and they sent me a refurbished phone.
Sent from my SGH-T989 using xda app-developers app
Click to expand...
Click to collapse
It is on its way to me now they gave me a tracking number last night but I think it is the same phone. They received it on October 5th and completed repairs on the 11th.
I called T-Mobile asking what voids a warranty and the lady told me that I can do anything I want to my phone and it doesn't void the warranty! As long as it isn't physical or liquid damage.
I think that's pretty cool because from what I've read, doing anything like that to your phone voids your warranty.
Diumlol said:
I called T-Mobile asking what voids a warranty and the lady told me that I can do anything I want to my phone and it doesn't void the warranty! As long as it isn't physical or liquid damage.
I think that's pretty cool because from what I've read, doing anything like that to your phone voids your warranty.
Click to expand...
Click to collapse
Well, she may had not been aware, but rooting your phone and installing custom roms also voids your warranty
Sent from my SGH-T989 using xda premium
yeah, probably.
too good to be true hehe
Custom ROMs.. rooting voids warranty... physical damage, lost, stolen, water damage is all covered
Under warranty.. I believe $130.. since assurion handles those this now.
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
Warranty covers only things that are defective, like screen dieing or speakers going out things like that...
Damage and water damage cracked screen and things like that are covered ONLY if you pay for insurance .. and its a 130$
Rooting will VOID your warranty but won't affect insurance ..
Also, don't listen to T-Mobile reps... they don't know much and will steer you wrong.
PJcastaldo said:
Warranty covers only things that are defective, like screen dieing or speakers going out things like that...
Damage and water damage cracked screen and things like that are covered ONLY if you pay for insurance .. and its a 130$
Rooting will VOID your warranty but won't affect insurance ..
Also, don't listen to T-Mobile reps... they don't know much and will steer you wrong.
Click to expand...
Click to collapse
I thought there was something on XDA TV about how these big companies wanna act like rooting voids your warranty but if call them and know what your talking about then they would have to complete a warranty repair. It's a episode from a few months back. Look it up. Good stuff.
Sent from my SGH-T989 using xda app-developers app
This is true. I bricked my phone because of a custom ROM that was not built correctly. I luckily had warranty still on it and they sent me a brand new one FREE OF CHARGE!!
if you get the 8 dollar plan, physical damage and water damage is eh. I think it's an amazing deal, does anyone not agree?
If you have that plan and do mess something up, you could always run it over with your car (or something a little more civil)
Sent from my SAMSUNG-SGH-T989 using xda app-developers app
tickerman said:
This is true. I bricked my phone because of a custom ROM that was not built correctly. I luckily had warranty still on it and they sent me a brand new one FREE OF CHARGE!!
Click to expand...
Click to collapse
Do you have an insurance, or just a regular warranty. Did you call Tmobile or samsung?
Sent from my SGH-T989 using xda app-developers app
or just 15 sec in microwave.
tickerman said:
This is true. I bricked my phone because of a custom ROM that was not built correctly. I luckily had warranty still on it and they sent me a brand new one FREE OF CHARGE!!
Click to expand...
Click to collapse
+1.
Bad kernel flash bricked my phone and got a full warranty replacement.
sirdowski said:
+1.
Bad kernel flash bricked my phone and got a full warranty replacement.
Click to expand...
Click to collapse
Same here. I flashed a custom ROM. Don't know how I bricked it. Can't get into download mode with the three button methods. The phone just started and then get into boot loop right away. Brought it to T-mobile store and play dump a little bit. The guy at the store order my replacement for $20 processing fee. Got my new phone last week. They received my return this Monday. Have not hear from them so I asummed it is okay. I got lucky because my phone will be out of warranty on October 24th.
Sent from my SGH-T989 using xda app-developers app
I heard T-Mobile is warranty replacing our sII's with ones S's lol.
Any one get one?
Sent from my SGH-T989 using xda premium
tdizzle404 said:
I heard T-Mobile is warranty replacing our sII's with ones S's lol.
Any one get one?
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Why would they do that?
Sent from my SGH-T989 using xda app-developers app
Just a future reference for anyone. Always go straight to the manufacturer or third party when possible. T-mobile F-ing charges you BS fees for everything.
Sent from my SGH-T989 using xda premium
blackangst said:
Why would they do that?
Sent from my SGH-T989 using xda app-developers app
Click to expand...
Click to collapse
When you do a warranty on the Black Galaxy S II right now, they give you the option of another Black S II or an HTC One S. It's been that way for a week or two. The reason they are doing that is because of low replacement inventory for the Black S II. If you choose the S II, your replacement will be on back order instead of the usual next day delivery. The HTC One S can be sent next day. The White S II does not have this option. Not sure why they are not offering the White S II as a replacement for the Black S II, except that they may be trying to conserve inventory on it, as it outsold the One S.
jonb39 said:
When you do a warranty on the Black Galaxy S II right now, they give you the option of another Black S II or an HTC One S. It's been that way for a week or two. The reason they are doing that is because of low replacement inventory for the Black S II. If you choose the S II, your replacement will be on back order instead of the usual next day delivery. The HTC One S can be sent next day. The White S II does not have this option. Not sure why they are not offering the White S II as a replacement for the Black S II, except that they may be trying to conserve inventory on it, as it outsold the One S.
Click to expand...
Click to collapse
I dont have php insurance. Can i get that option for a regular warranty
Sent from my SGH-T989 using xda app-developers app
I tend to buy all of my phones brand new, sometimes lightly used and unsubsidized. TMo is great since they charge a decent price if you don't want the phone subsidy. I usually stick with the manufacturers warranty.
All I will say is if you brick your phone, make sure you hard brick it if you are going to a T-Mobile and getting it replaced. I hard bricked mine the first time I tried installing a I-9100 rom on my T989 because I thought "Galaxy S2" meant all of them on the CyanogenMod website (yes, my first time flashing a rom). They replaced it since it was under the 20 day complete return (if its under 20 days they will replace it with a BRAND NEW one instead of a refurbished) and it came overnighted (unfortunately I bricked it friday and talked with them so I had to wait til monday because they were closed on weekends. If not under the 20 days they will give you a 20$ processing fee and a refurbished phone that may look new but it certainly isnt.
i have a tmobile galaxy s3 if i root it will i lose the insurance that i have on my phone ?? i know is a stupid question i just want to be 100 percent sure
Yes
Sent from my SGH-T999 using xda premium
Depends on the insurance. Need more info. Also a diff between rooting and being caught rooting. If it is working enough for them to tell you rooted on a claim it is working enough to reverse before you send it in. Some insurance don't care either way.
Sent from my Nexus 4 using xda app-developers app
I believe you can always unroot it/use triangle away and it will seem as if you did nothing to it. Just don't be stupid and hard brick it
Sent from my Galaxy Nexus using xda app-developers app
If your able to restore stock whitout trouble you can !
:thumbup:
Sent from my SGH-T999V using xda app-developers app
If you shatter your phone and they replace it I don't think they will have a problem replacing it if its rooted.
Besides, if your really paranoid just tell them you dropped it in a lake, (It happened to me once).
um I have asurion as insurance i dont know if by more info this is what you meant.
SOLGarion said:
Depends on the insurance. Need more info. Also a diff between rooting and being caught rooting. If it is working enough for them to tell you rooted on a claim it is working enough to reverse before you send it in. Some insurance don't care either way.
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thank you all for your replies. I am really a noob when it comes to rooting any phone i once manage to root a g2x with alot of videos lol but yeah i wish to root my galaxy so i can use the siaxis app but i dont want to lose my insurance
Warranty yes, insurance no. Rooting voids your warranty, not your insurance. Insurance covers physical damage, so if you hard brick your phone, just to be safe you "accidentally" dropped it in the bathtub.
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thank you very much
Towle said:
Warranty yes, insurance no. Rooting voids your warranty, not your insurance. Insurance covers physical damage, so if you hard brick your phone, just to be safe you "accidentally" dropped it in the bathtub.
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I think you'd win in small claims if Samsung denied you warranty because you rooted your device, assuming there is a product defect.
To be honest there's also a choice DONT ROOT. It seems like it's all new to you, and believe me Samsung phones are way easier to brick than LG or HTC if you don't read carefully. Look if it's worth the risk playing a android game with a ps3 controller or loosing your phone for a period of time. If you go ahead and do it make sure you BACK UP YOUR EMEI, many times that gets overlooked when it's really the most important thing in your phone.
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psykhotic said:
I think you'd win in small claims if Samsung denied you warranty because you rooted your device, assuming there is a product defect.
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thank you
daxecutioner24 said:
To be honest there's also a choice DONT ROOT. It seems like it's all new to you, and believe me Samsung phones are way easier to brick than LG or HTC if you don't read carefully. Look if it's worth the risk playing a android game with a ps3 controller or loosing your phone for a period of time. If you go ahead and do it make sure you BACK UP YOUR EMEI, many times that gets overlooked when it's really the most important thing in your phone.
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thank you.... im scared to root my phone so im still thinking
Georican said:
thank you.... im scared to root my phone so im still thinking
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Just read, read, read. Then read some more. Make sure you fully understand every possible thing that can go wrong (I.e. Losing imei) and how to fix it. If you know what can happen, and how it happens, you will know how to avoid those things. Never have the "I will cross that bridge when I get there" attitude. Almost everything that can go wrong is 100% preventable/curable if you know about it ahead of time. If you don't feel like you can explain to someone else how to root or fix their phone, you're not ready yet.
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Georican said:
thank you.... im scared to root my phone so im still thinking
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No problem haven't rooted mine and I rooted every other phone I have. I just feel android is android it all looks the same. Not much difference between roms apart from the speed with build props and bloatware free. While you can always prepared yourself 100 percent there's always that random encounter that you can get with electronics that is not your fault and just happens.
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This is just as a warning to anyone looking to try out Samsung. They do not stand by their warranty or product. My s3 stopped charging or transferring files. I sent it in. It was about six months after purchase. They sent the phone back unrepaired claiming the phone was beyond economical repair. I called in saying they should either send me a refurbished phone or repair mine as stated in the warranty. They said that a piece of my motherboard was damaged and it couldn't be repaired. So I requested a refurbed phone as my s3 should be covered by warranty. At first they tried claiming my warranty isn't covered because of water damage but I proved neither water damage indicator went off. Then they tried to say my phone was out of warranty. Even though I had a proof of purchase of October 2012. Finally they resorted to simply saying I must have opened the phone and broke it myself. Samsung did everything they could to skirt around their warranty obligations. And in the end left me with a six month old broken product that I paid $500+ dollars for and is now practically useless.
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Did you take it into Sprint or is this even Sprint GS3 related?
I've had them have to replace the entire board, certainly that's more expensive than an charging port
I've sent multiple phones to them for varying problems, and its always been honored.
Sent from my SPH-L710 using Tapatalk 2
I concur with this . Mine started cracking at the bezel for no reason! My phone was babied in a case and never dropped. They wanted me to pay a 70 dollar fee. In was seriously pissed. I only had the phone for 3 months.
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Ascertion said:
Did you take it into Sprint or is this even Sprint GS3 related?
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They wanted me to take it into sprint to see about getting a replacement. The thing is the phone was just bought outright for the unsubsidized price and flashed so I never even had an account with sprint so sprint wasn't able to do anything, nor should they have, as it was a Samsung warranty not sprint
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That may be the case, but if your phone doesn't work, how is Sprint going to charge you $70/month? They have an Interest in you having a working phone.
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socos25 said:
That may be the case, but if your phone doesn't work, how is Sprint going to charge you $70/month? They have an Interest in you having a working phone.
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Sprint doesn't care about my phone. I don't have sprint service. Its just a sprint s3. I attempted talking to them but they said it was Samsung's problem because I didn't have sprint service.
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marcusdgd said:
Sprint doesn't care about my phone. I don't have sprint service. Its just a sprint s3. I attempted talking to them but they said it was Samsung's problem because I didn't have sprint service.
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And that's what sprint should do. Samsung ia complaint is probably based on the fact you did something you not suppose to do with a phone now. Even though it shouldn't have anything to do with your problem.
The thing is if they mess with your phone and then you get it back and have a software issue immediately. Normally you could say samsung messed it up, probably true too. But since you have messed with your software, samsung doesn't want to be liable if something like that happens.
Basically YOU voided the warranty when you flashed a sprint phone to another carrier.
Sent from Under water