Individual results may vary. I am not responsible for the device you gain/lose
Believe it or not, you may actually be able to swap your current S3 for the LTE Variant Right Now.
Let me give you some backstory:
I called my salesrep and asked about coming in to swap my HSPA variant S3 for the LTE variant. I simply explained that when I originally switched to TMO from Sprint, I started with the S2 due to money issues, but later swapped to the S3. Upon swapping, I SPECIFICALLY asked about this device getting LTE once the towers launch. He told me yes, whether it's a firmware push or already there, he wasn't quite sure, but assured me I'd get it. The salesrep told me he understands my concern and talked to his manager, I was on hold for about 5 minutes being asked random questions about my device; How long I've been a customer, phone color, etc. When he finally returned, he told me that because I'm out of my 30 day trial period, he cannot swap my device. Even with a restocking fee, he sadly could not bypass the system to do it, otherwise he would right there on the spot.
He told me to try and call TMO customer support and get through to Loyalty. So after thanking him and discussing LTE things, I went on my way.
I got a hold of this woman whom I did not remember to take down her name, but I started off by saying how amazing TMO is compared to Sprint. Customer service, support, coverage, and speed; when she told me she actually came from Sprint herself as a Rep. We joked for a bit about how slow Sprint was at rolling out towers compared to TMO and how pitiful the speeds were, and she tried to discourage me about swapping since there are new phones out there, LTE may not be available in my area, speeds may be minimal, etc. But she did say she'd transfer me anyway if I desired. I said sure, I may not qualify, but couldn't hurt to try. Here's where it gets interesting.
I got pushed through to Loyalty, and spoke to a gentleman named AJ, but the system has him down as Andrew. I again expressed my concerns and issues, and he said he completely understood. He proceeded to tell me that at the time, the salesrep I originally asked about LTE was technically right, at the time. (You all know how reps know little to nothing until a week or two until it's released.... and he confirmed this.) But it turned out it wasn't the case as a separate device was released.
He continued to tell me that He would be glad to send me another device, ALTHOUGH NOT GUARANTEEING it would be the LTE variant, but most likely being the case. He said that there was a 6 day back order at the moment and said once it's available, he'd overnight ship for no extra charge; although there is a chance it might be a Refurb. There was a 5$ fee of swapping or something, but said he'd waive it, and if by chance the device I got wasn't the LTE variant, I might be able to get it waived again and send it back and start over. I had 7 days upon receiving the device to mail either one back or be charged around 500$, I'm assuming the rest of the money I owe on my current device. If I sent either back with water or other damage, be charge about 130$, which I assume is a slightly higher deductible for the protection plan. I was told that upon receiving the device, it would have instructions how to setup and activate, as well as how to ship either device back.
Bottom line, you may be able to have the same happen to you. as I said at the top, results may vary, and I cannot be held responsible for which device you get and/or not backing up data before switching. Give it a try, I got lucky on the first try, maybe it's because I'm a new customer, try what I did and let the rest of us know. Once I get my new device I will of course report back and tell my results.
So basically a warranty exchange. You go to T-Mobile and tell them your "story" and for $5 they send you a refurbished (rarely new) phone and back cover, you send the back your phone and back cover.
So you haven't received the phone yet?
If you do get the LTE version, don't brick it, currently no way to unbrick it.
Sent from my SGH-T999 using xda premium
I rather keep my T-999 version.
Sent from my SAMSUNG-SGH-T999 using xda app-developers app
Da Kine said:
So basically a warranty exchange. You go to T-Mobile and tell them your "story" and for $5 they send you a refurbished (rarely new) phone and back cover, you send the back your phone and back cover.
So you haven't received the phone yet?
If you do get the LTE version, don't brick it, currently no way to unbrick it.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
How is a warranty exchange? I have no issue with my current device and I'm not paying any deductible. And a T999L Is basically new, refurb'd or not. It's been out what, a little over a month?
Naturesretard said:
How is a warranty exchange? I have no issue with my current device and I'm not paying any deductible. And a T999L Is basically new, refurb'd or not. It's been out what, a little over a month?
Click to expand...
Click to collapse
Sorry but this process is called a warranty exchange through Tmobile. Proof. I used to work for their call centers and processed a billion of these. Yes normally its 5$ if you have the insurance and anyone with the insurance gets the overnight shipping waived. . The chances of you getting a brand new t999l are lessthan 90% . proof: they'll send it to you in a white box where it will cone with instructions to return your "defective device" without battery and back cover. They told you that right. The "new device" will not come with a battery and back cover that's why they have you keep that stuff. Not to be rude but this is nothing special. There is a good chance you may get a t999l or just a regular t999 depending in their stock. Rarely do they send brand new units. You may get lucky though and they send you a new one but its rare. Good luck. Basically even if the t999l is new they use devices that people return or can be rwfurb to give back to those using warranty exchange.
Sent from my HTC One using xda app-developers app
Naturesretard said:
How is a warranty exchange? I have no issue with my current device and I'm not paying any deductible. And a T999L Is basically new, refurb'd or not. It's been out what, a little over a month?
Click to expand...
Click to collapse
My sister has done it through T-Mobile with her mytouch 4g slide the same way. They sent her the same thing T-Mobile said they would send you, Except she really had problems with her phone and wasnt trying to get a new or better phone out of T-Mobile.
Sent from my SGH-T999 using xda premium
---------- Post added at 06:19 PM ---------- Previous post was at 06:07 PM ----------
monkeypaws said:
Sorry but this process is called a warranty exchange through Tmobile. Proof. I used to work for their call centers and processed a billion of these. Yes normally its 5$ if you have the insurance and anyone with the insurance gets the overnight shipping waived. . The chances of you getting a brand new t999l are lessthan 90% . proof: they'll send it to you in a white box where it will cone with instructions to return your "defective device" without battery and back cover. They told you that right. The "new device" will not come with a battery and back cover that's why they have you keep that stuff. Not to be rude but this is nothing special. There is a good chance you may get a t999l or just a regular t999 depending in their stock. Rarely do they send brand new units. You may get lucky though and they send you a new one but its rare. Good luck. Basically even if the t999l is new they use devices that people return or can be rwfurb to give back to those using warranty exchange.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Monkeypaws is correct.
Also, the device you receive will most likely give you more problems than you had with your original S3, T-Mobile will only do so much to a device to mark it as "refurbished". Who knows how many exchanges you'll go through until you are happy with an S3 that is issue free or a t999l with few problems.
Personally, I wouldn't waste the time or money on trying to get the the t999l, when my phone works and looks as it should. But who knows, you might end up being one of those lucky SOBs who get a t999l that is issue free.
Sent from my SGH-T999 using xda premium
Come on guys, just because you get a refurb doesn't mean its gonna give you problems, I have a refurb t999 and I have never had any problems, the only reason I got the refurb was because I messed something up on my previous s3.. OP is just trying to help those that were fooled by tmo employees that guaranteed them their s3 would get lte once it was rolled out.. I don't wanna make a big deal about this, but if lte is up and running in your area I think its definitely worth a try.. If you don't think its worth it then just don't worry about it and carry on
Sent from my SGH-T999 using Tapatalk 4 Beta
serio22 said:
Come on guys, just because you get a refurb doesn't mean its gonna give you problems, I have a refurb t999 and I have never had any problems, the only reason I got the refurb was because I messed something up on my previous s3.. OP is just trying to help those that were fooled by tmo employees that guaranteed them their s3 would get lte once it was rolled out.. I don't wanna make a big deal about this, but if lte is up and running in your area I think its definitely worth a try.. If you don't think its worth it then just don't worry about it and carry on
Sent from my SGH-T999 using Tapatalk 4 Beta
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Click to collapse
I agree with you. I went through 2 warranty exchanges with my sgs3. All awesome. Also the op was making it seem like this was a trick to get an LTE version when any rep can process this same exchange without going all the way to loyalty. I've also been lucky where loyalty actually sent me a new phone in sealed box but that was a special case where thru screwed up . I've also had it where they were out of stock on a certain color and sent me a new white sgs3 for my black.
Sent from my HTC One using xda app-developers app
I was unaware this is a common thing. But figures I'd offer my story anyway. Refurb or not, t999L is new, chances of having a serious issue on one is slim right?
Sent from my SGH-T999 using xda premium
Naturesretard said:
I was unaware this is a common thing. But figures I'd offer my story anyway. Refurb or not, t999L is new, chances of having a serious issue on one is slim right?
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
If say slim. They do go through testing and making sure its working before they ship out. That is not to say there may be hardware issues that may happen but that is the same chance when buying a new device also. Samsung builds quality devices so I'd say not to worry. Check everything out as soon as you get it since you have seven days to return your older device out. My wife on the other hand went through more than 7 returns of a mytouch4g. Even loyalty couldn't help me there.
Sent from my HTC One using xda app-developers app
Not for nothing but im in nj and i have s3 without lte and my wife have s4 and about a month ago she begin getting lte and i dont see any diff with the speed actually i did a speedtest full bars on both n mine marked 25+mbps and hers 10mbps with her lte... Im happy with my s3 w/o lte , i can get the s4 anytime but s3 is working fine n my speed is great anywhere i go
Sent from my SGH-T999 using xda premium
If that's the average she sees when on lte, then something is very wrong. Lte should get an average of 30-40mbps as I'm aware. I've even seen people report over 50.
Sent from my SGH-T999 using xda premium
DocHoliday77 said:
If that's the average she sees when on lte, then something is very wrong. Lte should get an average of 30-40mbps as I'm aware. I've even seen people report over 50.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
Most I've ever seen from hspa + I've seen is 15mbs on a good day. But that was only once. LTE offers faster upload... That's mainly the big difference besides penetration
Sent from my SGH-T999 using xda premium
Lte is supposed to be blazing fast! The only place there may not be much difference is when you're comparing to HSPA+42. Its fast but still not as fast as lte.
On hspa I can generally get around 20mbps. But have seen peaks quite a bit higher.
Sent from my SGH-T999 using xda premium
I mostly get 23 down and 24 up with good signal strength on my Note 2. That is in the Seattle-Bellevue market.
I used to get 24 down and 3.5 up on HSPA+ (installing the LTE modem chopped my HSPA download performance down to 15 down typically). Where lte shines in my opinion is latency. Super low compared to HSPA+. My wife's S3 is still smoking fast on hspa, latency just sucks.
Hastily spouted for your befuddlement
I dont really care for the T999L. Im happy with what I have. Here in Dallas, My friend have a AT&T S3 with LTE and he wasnt near as fast as mine.
Sent from my SGH-T999 using Tapatalk 4 Beta
Just an FYI, T-Mobile is out of S3 refurbs and so is Asurion. If you go through T-Mobile warranty exchange you will get a refurb T999. If you pay your deductible and go through Asurion, because of Asurions contract with you to provide you with a "comparable" device the fact they currently have no refurbs to send out means you will get a new in box S3 LTE - why? Because unlike T-Mobile, Asurion is required to have a low turn around for customers because you are paying the deductible and you've been billed monthly for the privilege.
Here's a tip though - break the phone, call Asurion from a landline or someone else's phone, make the claim, and use an older phone only AFTER you have reported it broken - if you do it beforehand, as soon as the IMEI changes in the system, that phone becomes the covered phone and its a ***** to deal with them in that situation.
Finally, none of this is worth it. The T999L is the same old technology on the at&t version and if you're going to pay the deductible, you might as well upgrade.
Sent from my SGH-T999 using Tapatalk 4 Beta
I like that Remnant guy. He's always a glass half empty but usually fully correct.
:beer:
Sent while sleeping in chair.
tower_gilead said:
I like that Remnant guy. He's always a glass half empty but usually fully correct.
:beer:
Sent while sleeping in chair.
Click to expand...
Click to collapse
That just made my day lol!
Sent from my SGH-T999 using Tapatalk 4 Beta
I'd like LTE cuz it sound so cool but I get 1.3-2 megaBYTES regularly so I really don't see the need for more speed...
Plus after the things my phone has seen... I really wouldn't want to use a refurbished one that someone else used.. I'll be getting the S5 :silly:
Related
So I just broke my contract with T-Mobile because I was fed up with them and came over to Sprint. The nice people at the store promised me that I would have service and WiMax at home and at work, but sadly it is not looking great right now.
At home the phone is roaming the whole time, which is ridiculous because that means I am limited to 300mb of data a month and it is slow data at that. At work I have the same problem and don't even get roaming data.
So I was wondering what the recommendation would be here. I've rooted my e4gt but have not torched the modem yet. Is it worth while to try to flash a different modem (EK02 maybe) and see if that helps, knowing that I will not be able to flash back to EG30? Will flashing a different modem be any sort of problem if I try to return the phone?
Or am I completely screwed and have to go crawling back to T-mo?
Thanks,
Actually if you are roaming at home all of the time, Sprint will probably give you a free Airrave. It acts as a mini tower.
Sent from my SPH-D710 using Tapatalk
yeah. I've heard that, and its cute. But there is a bigger problem of work, which is where I spend most of my day, and actually class (where I also have only roaming). Actually I have roaming inside almost all buildings even those they are supposed to have excellent service there. Basically, the service all over is starting to really bother me, and if I have to put up with roaming forever I may just have to leave Sprint. The question is more of a, will playing with radios/modems help or will it actually hurt me when I have to return the device?
Ghost117 said:
yeah. I've heard that, and its cute. But there is a bigger problem of work, which is where I spend most of my day, and actually class (where I also have only roaming). Actually I have roaming inside almost all buildings even those they are supposed to have excellent service there. Basically, the service all over is starting to really bother me, and if I have to put up with roaming forever I may just have to leave Sprint. The question is more of a, will playing with radios/modems help or will it actually hurt me when I have to return the device?
Click to expand...
Click to collapse
LOL. If you can find a Sprint employee who is savvy enough to even know what a radio/modem is chances are he will have all the sympathy in the world for you.
That said, if you plan on keeping the device I would not **** with the modem. It's worth a shot, but, that won't help your 4G woes. You can tweak your signal level connect threshold and release timers, but, that'll won't help you get a signal you currently can't get at all...it'll only help you keep a signal you can usually get.
If you are in the 14 day window abort abort abort. You've given it a valiant effort, and that is to be applauded. Sprint service is amazing in some places and almost nonexistent in others. If your only problem is 4G, well, sorry...the tiny little slice of spectrum allotted to Sprint/Clear's WiMax sucks. That will never get better. I gave up on it...thankfully the 3G is getting better every day around here. I thought about going Vzn or Tmob, but, I use too much data for that to be affordable. Especially if it's that much faster. It would get that much more expensive and I'd get that much more screwed that much harder that much sooner.
Pick your service provider first--based on the service you want and the service they have at the prices they provide. Pick your device secondarily.
(I also think the AirRave is weak sauce)
You did your best, you tried your hardest. You can't win every one.
Yeah Thanks. I am in kind of a bind now though. I paid $800 to break my contract with Tmo because Amazon was giving away 1cent phones which would save me the same 800 on 4 lines. Now that sprint fell though, and verizon's phone selection blows I feel like I just wasted $800...
Ghost117 said:
Yeah Thanks. I am in kind of a bind now though. I paid $800 to break my contract with Tmo because Amazon was giving away 1cent phones which would save me the same 800 on 4 lines. Now that sprint fell though, and verizon's phone selection blows I feel like I just wasted $800...
Click to expand...
Click to collapse
Verizon has nexus no??
Sent from my SPH-D700 using Tapatalk
Verizon will have nexus eventually but not yet, and that means for the next while I am stuck without any phones at all...
Ghost117 said:
So I just broke my contract with T-Mobile because I was fed up with them and came over to Sprint. The nice people at the store promised me that I would have service and WiMax at home and at work, but sadly it is not looking great right now.
At home the phone is roaming the whole time, which is ridiculous because that means I am limited to 300mb of data a month and it is slow data at that. At work I have the same problem and don't even get roaming data.
So I was wondering what the recommendation would be here. I've rooted my e4gt but have not torched the modem yet. Is it worth while to try to flash a different modem (EK02 maybe) and see if that helps, knowing that I will not be able to flash back to EG30? Will flashing a different modem be any sort of problem if I try to return the phone?
Or am I completely screwed and have to go crawling back to T-mo?
Thanks,
Click to expand...
Click to collapse
A new modem can improve coverage consistency, but it is not likely to give your coverage where coverage did not exist previously, that requires new towers.
IN ANY CASE, DO NOT FLASH ANY MODEM OTHER THATN EK02 UNLESS YOU LIKE NOT GETTING OS UPDATES.
kingsway8605 said:
IN ANY CASE, DO NOT FLASH ANY MODEM OTHER THATN EK02 UNLESS YOU LIKE NOT GETTING OS UPDATES.
Click to expand...
Click to collapse
While a safe bet that's not entirely accurate.
Sent from my SPH-D710 using XDA App
daneurysm said:
While a safe bet that's not entirely accurate.
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
Lol sometimes it is better to over exaggerate, otherwise people don't listen and end up posting in 20 threads "why is this update failing?"
Sent from my SPH-D710 using Tapatalk
Ghost117 said:
Verizon will have nexus eventually but not yet, and that means for the next while I am stuck without any phones at all...
Click to expand...
Click to collapse
Maybe someone will want to buy it or do a trade+cash so you wont feel like its a total loss. I have heard some horror stories about Sprint's network but damn it seems like its been a total bust for you which is unfortunate since you paid $800 to get out of old contract
Sent from my SPH-D710 using Tapatalk
JohnCorleone said:
Maybe someone will want to buy it or do a trade+cash so you wont feel like its a total loss. I have heard some horror stories about Sprint's network but damn it seems like its been a total bust for you which is unfortunate since you paid $800 to get out of old contract
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
ill give you 100$ for an et4g...
You paid $800 for an early termination fee?!
Hey gang, long story short;
I lost my phone on Halloween, got my Asurion replacement but now I'm considering switching to AT&T to get back on my family plan with my wife.
I'm within my 30 days to cancel my contract. I don't have my original hardware but I do have a new Asurion one. I'm willing to eat the deductible to get out. Is this going to be a problem. any advice will be appreciated.
It probably depends on who you talk to but they might stick you with the etf because its not the original equipment you opened the line with
Sent from my SGH-T889 using Tapatalk 2
I think T-Mobile's Return Policy is 14 DAYs not 30days.
mha1021 said:
I think T-Mobile's Return Policy is 14 DAYs not 30days.
Click to expand...
Click to collapse
California is 30 days cancel and return.
I talked to tech support to reactivate my account to see if I really want to switch back or not and they said that it shouldn't be a problem to return this handset versus the one I got in store. It is the same phone and now it is 2 weeks newer than the one I got. I guess we'll see how it goes.
I love this phone, though and really hope I can convince my wife to join me on Tmo so I can keep it.
Stamatos said:
California is 30 days cancel and return.
I talked to tech support to reactivate my account to see if I really want to switch back or not and they said that it shouldn't be a problem to return this handset versus the one I got in store. It is the same phone and now it is 2 weeks newer than the one I got. I guess we'll see how it goes.
I love this phone, though and really hope I can convince my wife to join me on Tmo so I can keep it.
Click to expand...
Click to collapse
it should be fine, my store said that they'll charge a $50 restocking fee if I return the phone within 30 days (then again I bought my phone outright without a contract, so maybe no restocking fee for you).
I know I can return and pay a restock fee with "original" hardware but does my insurance replaced phone count as "original" hardware?
Thanks again for the input and sorry I didn't think to stick this in Q&A in the first place.
Stamatos said:
I know I can return and pay a restock fee with "original" hardware but does my insurance replaced phone count as "original" hardware?
Thanks again for the input and sorry I didn't think to stick this in Q&A in the first place.
Click to expand...
Click to collapse
In general no but you never know it's always worth a try
Sent from my SGH-T889 using Tapatalk 2
Why dont you take the phone with you? Not 100% sure the tmobile will take it back. You have a receipt for a particular imei not just a certain phone. I wouldnt be surprised if they flat out refuse.
Sent from my SGH-T889 using xda premium
mdt73 said:
Why dont you take the phone with you? Not 100% sure the tmobile will take it back. You have a receipt for a particular imei not just a certain phone. I wouldnt be surprised if they flat out refuse.
Sent from my SGH-T889 using xda premium
Click to expand...
Click to collapse
Not looking good according to the feedback here
So what would they expect me to do, pay for the phone outright even though it was lost and I paid for insurance? Then after I cancel, what do i do with the replacement. This isn't a very good system if this is the case.
I've returned 2 new phones in the past 6 months on Verizon. The first time was with a GS3, the rep just looked at the outside to make sure there was nothing obviously damaged, never turned it on or checked the IMEI. The second return was a MAXX HD, where the rep didn't even open the box, he just processed my return and I went on my way.
I would say go to the store, attempt to return it but don't mention that you got it replaced with insurance unless they ask.
Stamatos said:
Not looking good according to the feedback here
So what would they expect me to do, pay for the phone outright even though it was lost and I paid for insurance? Then after I cancel, what do i do with the replacement. This isn't a very good system if this is the case.
Click to expand...
Click to collapse
Heres the thing. Your local t-mobile store is a franchise and owned by someone who sets the rules for that store, following guidelines from t-mobile. None of us are going to accurately be able to give you any insight into how the store will handle your transaction.
That being said, are you having buyers remorse? Is the t-mobile coverage bad? You mentioned your wifes family plan, t-mobile offers better plans vs at&t...cost wise. Whats the reason you are returning the phone?
For those who returned phones and are saying they dont check, they do and will. Your imei is in a lot of other places than just in jellybean. Again, its different by store. Just go in and be honest with the salesman and manager and let us know how they handled it.
What I missed in all of this is your reasoning behind getting rid of the phone.
Sent from my SGH-T889 using xda premium
mdt73 said:
Heres the thing. Your local t-mobile store is a franchise and owned by someone who sets the rules for that store, following guidelines from t-mobile. None of us are going to accurately be able to give you any insight into how the store will handle your transaction.
That being said, are you having buyers remorse? Is the t-mobile coverage bad? You mentioned your wifes family plan, t-mobile offers better plans vs at&t...cost wise. Whats the reason you are returning the phone?
For those who returned phones and are saying they dont check, they do and will. Your imei is in a lot of other places than just in jellybean. Again, its different by store. Just go in and be honest with the salesman and manager and let us know how they handled it.
What I missed in all of this is your reasoning behind getting rid of the phone.
Sent from my SGH-T889 using xda premium
Click to expand...
Click to collapse
I love the phone but the contract is just more than I want to spend and becuase I can get the same phone at ATT, I just figure I might want to wait until I can just buy the phone outright or wait until my ETF isn't $230. Tmo has been a little spotty during my trial, a lot of data switching to edge or worse. So all in all, I guess I was just hoping Tmovile would wow me enough that I'd go the extra mie to keep it but they did not. So now I'm hoping I'm not stuck over something dumb on my part by losing my original hardware.
Good advice, though.
I bought a new Note 2 from an Authorised T-Mobile store for a price which was about 100 dollars less than what most T-mobile stores sell. It came in a non T-mobile box and didn't have t-Mobile branding on the back which I never noticed until I got home. It had the normal sticker on the side of the box with the IMEI, SGH-T889 model number and SKU etc etc. I put my sim in fired it up and went to phone info. It showed T-Moble and showed there was software update which it did. Phone starts up with usual T-mobile startup movie thing and seems to work ok. in my apartment I was only getting edge but out and about it shows LTE and 4G. The edge thing bugged me (my Nexus 4 gets 3G and H in the same place) and I went to a T-Mobile Chat with a rep and they checked the IMEI and guess what... they say ....."Based on our records, the phone is not verified as a T-Mobile phone". WTF!!!!!!
Obviously I'm heading back to the store tomorrow, but anyone know what is going on? Anyone heard of this before. Is it a "gray market" phone if such things exist. The store looks like it is authorised. T-Mobile sign on outside wall and all t-Mobile branding and handsets inside.
Totally new one on me.
Probably the tmobile rom loaded onto a n7100, that's the only thing I can think of. That still doesn't explain the, label "t889" you said...strange
Sent from my SGH-T889 using xda app-developers app
salmanaman said:
Probably the tmobile rom loaded onto a n7100, that's the only thing I can think of. That still doesn't explain the, label "t889" you said...strange
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
It gets better. the battery doesn't have any Samsung marking on it and when I looked at the label under the battery it does show the little Samsung Logo, gives the FCC ID and says rated 3.8V ------- 1,300mA
I'm not much with electrical stuff but the battery says 3100mAh. does 1,300mA equate to 3100mAh. I guess mA = miliamps and mAh is miliamp hours. My first though was that the label in the phone was misprinted and it should say 3100mA and not 1300mA.
Definitely interesting stuff for me
Can you post some screen shots man?
needabottle said:
It gets better. the battery doesn't have any Samsung marking on it and when I looked at the label under the battery it does show the little Samsung Logo, gives the FCC ID and says rated 3.8V ------- 1,300mA
I'm not much with electrical stuff but the battery says 3100mAh. does 1,300mA equate to 3100mAh. I guess mA = miliamps and mAh is miliamp hours. My first though was that the label in the phone was misprinted and it should say 3100mA and not 1300mA.
Definitely interesting stuff for me
Click to expand...
Click to collapse
Thats normal. I cant explain it, but based off about 5 legit direct from tmo sght889's, they all said that.
First thing coming to my mind is that someone got a bootleg phone, purchased a real one aswell, said it messed up, and returned the bootleg one to the tmo store. Then somehow they got it to u.
Sent from my SGH-T889 using XDA Premium HD app
You just better hope they let you exchange it. You dont want them to tell you that they cant because its a phony phone and blaming you that you swaped the legit one to that one.
Sent from my SGH-T889 using xda app-developers app
moabizzi said:
First thing coming to my mind is that someone got a bootleg phone, purchased a real one aswell, said it messed up, and returned the bootleg one to the tmo store. Then somehow they got it to u.
Sent from my SGH-T889 using XDA Premium HD app
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If it was an official T-Mobile store, they would've checked the phone's IMEI to verify.
If anything, OP said the store looked like it was authorized. Just because they have T-Mobile stickers on the window pane and sell t-mobile phones doesn't make it a T-Mobile phone. They're just a dependent authorized reseller and to be honest, t-mobile has little to no business as to how the operate.
Pictures please so we know what exactly what you are seeing.
Guys thanks for your thoughts. Went back to the store, they basically said "tough doodoos". $70 restocking fee...... We tested the phone and it would get LTE/4G and 1 bar. It was therefore working fine according to them. His note 2 was pulling down some insane speed of over 20 megawoopdeedoos on speedtest. Mine was lucky to connect. If I set the network to 4G/3G/2G it wouldn't get any signal at all. Just a circle with a line through it. Called the T-Mobile tech line. This guy said yes it was a verifiable T-Mobile phone. What.... but your colleague last night said it wasn't............ Seller refused to swop or refund so I left. Went to T-Mobile store. They said it was probably a refurb phone and that basically it was a crapshoot with them and that they couldn't help. They gave me a new sim card in case it was the problem but no change. Phone seems to cycle from no signal to 3 bars on E to 1 bar on LTE/4G to no signal at all just sitting on my desk.
Unfortunately I paid with a debit card. the store wouldn't accept credit cards. The charge is still pending but Chase said they couldn't stop it. However as the phone is defective / suspect, advertised as new but probably a refurb they said to contact claims once the charge has gone through and they will see about reversing it. No idea if that will be successful. So ultimately, I might get a refund. If not I guess I could try Samsung and see if it can be looked at / repaired. I could start flashing Roms and play with it or I could throw it through the shops window :laugh:
I have to say that this has turned out like a twilight zone episode...hmmmm, what's that music...dee,dee,dee dee, dee, dee, dee dee.......
Oh and just for clarification. The area I am in has great coverage. Spent about 30 mins on the chat with a T-mobile guy today trying to troubleshoot the connection problems.
You can try this app out to see if it is a genuine note 2 t889. Otherwise it might just be a modem or rom issue if it is a genuine unless theres broken internal parts.
https://play.google.com/store/apps/details?id=com.hotdog.truth
Sent from my SGH-T889 using xda app-developers app
That is unreal man. I would be so upset at them not exchanging it, but unfortunately for you it tested out fine.
Crazy how two different reps said two different things.
Feel for you man. Hope you get refunded and things work out.
Sent from my SGH-T889 using Tapatalk 2
Thanks. Downloaded it and it says its genuine SGH-T889 which is what the 2nd T-Mobile guys con firmed.
OK, here the question to the knowledgeable guys out there.....
I immediately updated the phone as soon as I got it. Could the update have been bad and shagged the radio or maybe the initial ROM flash have been bad? I guess I could go do a complete restore using Odin and see what happens. Is there anyway of doing it so it doesn't trip the flash counter? I'd hate to end up taking it to Samsung if that's my only option and they say I did the dirty deed and they won't touch it.
e46tuning said:
You can try this app out to see if it is a genuine note 2 t889. Otherwise it might just be a modem or rom issue if it is a genuine unless theres broken internal parts.
https://play.google.com/store/apps/details?id=com.hotdog.truth
Sent from my SGH-T889 using xda app-developers app
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It could possibly be a bad download.
Sent from my SGH-T889 using xda app-developers app
Im not expert but possibly you could turn off lte and switch apn to old one and try speed test again. It helped me with my slow speeds after update.
Sent from my SGH-T889 using xda app-developers app
needabottle said:
Guys thanks for your thoughts. Went back to the store, they basically said "tough doodoos". $70 restocking fee...... We tested the phone and it would get LTE/4G and 1 bar. It was therefore working fine according to them. His note 2 was pulling down some insane speed of over 20 megawoopdeedoos on speedtest. Mine was lucky to connect. If I set the network to 4G/3G/2G it wouldn't get any signal at all. Just a circle with a line through it. Called the T-Mobile tech line. This guy said yes it was a verifiable T-Mobile phone. What.... but your colleague last night said it wasn't............ Seller refused to swop or refund so I left. Went to T-Mobile store. They said it was probably a refurb phone and that basically it was a crapshoot with them and that they couldn't help. They gave me a new sim card in case it was the problem but no change. Phone seems to cycle from no signal to 3 bars on E to 1 bar on LTE/4G to no signal at all just sitting on my desk.
Unfortunately I paid with a debit card. the store wouldn't accept credit cards. The charge is still pending but Chase said they couldn't stop it. However as the phone is defective / suspect, advertised as new but probably a refurb they said to contact claims once the charge has gone through and they will see about reversing it. No idea if that will be successful. So ultimately, I might get a refund. If not I guess I could try Samsung and see if it can be looked at / repaired. I could start flashing Roms and play with it or I could throw it through the shops window :laugh:
I have to say that this has turned out like a twilight zone episode...hmmmm, what's that music...dee,dee,dee dee, dee, dee, dee dee.......
Oh and just for clarification. The area I am in has great coverage. Spent about 30 mins on the chat with a T-mobile guy today trying to troubleshoot the connection problems.
Click to expand...
Click to collapse
When a retailer doesn't accept credit cards, that should raise a red flag concerning the legitmacy. Debit cards are less secure since it's a direct line to your bank account. Besides that, there isn't any difference between debit and credit, provided they are the same (ie Visa, MasterCard, etc). I almost never use my debit card except to acess an ATM. Even if it was an international version, it shouldn't have issues connecting to T-Mobile's network.
jerm1027 said:
When a retailer doesn't accept credit cards, that should raise a red flag concerning the legitmacy. Debit cards are less secure since it's a direct line to your bank account. Besides that, there isn't any difference between debit and credit, provided they are the same (ie Visa, MasterCard, etc). I almost never use my debit card except to acess an ATM. Even if it was an international version, it shouldn't have issues connecting to T-Mobile's network.
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Yea I feel like a bit of a donkey..... I never even thought about it...I'm a trusting sod....thou art too full of the milk of human kindness .. as lady Macbeth said.... and they looked like genuine T-Mobile extravaganza. Well I guess tomorrow the charge will go through and I'll see if Chase can do something. Believe me it would give me the greatest of pleasure to be able to walk into the shop and plonk the phone on the counter, smile and bid the guy good day
This story. .....Just doesn't add up. ....whether you paid full retail or not you have 14 days or 30 days for a full refund or exchange. ..how you buy a device , then the next day you accept being denied a refund or exchange -_- , and T-Mobile can tell if a device is refurbish or not. ......try again with this story, just doesn't add up
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This is indeed an odd story...you mentioned you bought the phone from an authorized tmobile dealer so I dont understand why they cant exchange it or provide a refund? ??
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Is this store listed on T_mobile's website?
Sent from my SGH-T889 using xda app-developers app
So I'm posting this while on hold (for about 18 minutes now) with tech support. Anyone else having issues with the airave on the east coast? I'm in Maryland. All lights are green, tried the basic troubleshooting of restarts, but I still don't hear the 3 chimes and I'm having issues sending and receiving texts and phone calls.
There was a message on the tech support line about subscribers in Chicago experiencing my symptoms, but the fact that they named a specific city throws me off.
Sent from my SPH-L900 using xda app-developers app
Apparently there is an "outage" that is being worked on. It's sad that I have to rely on this pos device to give me workable service in my area, yet according to all the folks in customer service, they show good coverage in my area so I can't get out of this contract. I swear, come August/September when they announce the new Iphone, I'm jumping ship and going to another carrier, even if I just end up getting the Note II again. And I will gladly have my ETF go to collections. Rant over.
Sent from my SPH-L900 using xda app-developers app
Mod edit for language, lets keep it so that all users can read without being offended.
..
:what:
Sent from my SPH-L900 using xda app-developers app
I'm guessing what I suggested is not allowed to be discussed? Hopefully you got the instructions before it was apparently deleted?
Yeah I got them
Sent from my SPH-L900 using xda app-developers app
MCL1981 said:
I'm guessing what I suggested is not allowed to be discussed? Hopefully you got the instructions before it was apparently deleted?
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Click to collapse
I missed it. I wish I knew what you suggested. Oh well. Either way, I've been having issues with my airave too. I'm in Florida. But thing is, I would need a similar unit with Verizon and tmobile so either way I'm staying at least till end of my current contract. Data may be slow but it's improving and when I have signal I never have a dropped call.
Sent from my Amazing Galaxy Note 2!
yankees45us said:
I missed it. I wish I knew what you suggested. Oh well. Either way, I've been having issues with my airave too. I'm in Florida. But thing is, I would need a similar unit with Verizon and tmobile so either way I'm staying at least till end of my current contract. Data may be slow but it's improving and when I have signal I never have a dropped call.
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About that... Verizon's version of the Airave will cost you at least $150. As with everything else with Verizon, they want your money.
Had the same problem sprint had to send me a new airave model because the original one would not accept the upgrade. The new model is smaller and works better then the old one.
super note II
Just wondering how many folks out there did a handset exchange on their T999 land got the LTE model back...
My audio jack is becoming unreliable and I'm going to have to do an exchange... Wondering of I will get lucky (I'm in an LTE market)
I got one several days back and received a non-LTE T999, which looks refurbished too. Not complaining since it has no scratches or anything...
i complained about the service network for interneton my t999 so they swapped me into the s3 lte t999l my god the speed is mind blowingly fast ,it blows my brothers iphone out of the water,if you can get an lte for free get it
I got a replacement in on Monday.....T999.
clemsonboyz said:
I got a replacement in on Monday.....T999.
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I also got my replacement on Monday (see post 2 above) but I'm starting to get worried now - this is obviously a refurbished one with the original screen replaced. The screen which is on the phone looks OK but is missing the 'SAMSUNG" inscription at the top under the speaker and the menu and back buttons do not light up uniformly - only half of them are lit. The missing inscription is being quoted around as one of the features of the fake S3's with non-AMOLED screens, which gets me worried - did Asurion scam me with a fake screen?! How does yours look like?
All warrany and insurance claims are always replaced with refurbished devices. I don't believe Sammy does the refurbishing either, so the parts used are likely correct and from samsung, just not branded as such because they probably buy in bulk. Thats my guess anyway.
Sent from my SGH-T999L using XDA Premium 4 mobile app
My replacement came Thursday, not a T999L. But the network speeds on this new phone are terribly slow (one 20MB app from Play Store takes 5 Mins to download on "4G") so I'm going back to T-Mobile to request a T999L.
Good luck! And let us know how it goes!
Sent from my SGH-T999L using XDA Premium 4 mobile app
I am getting my replacement on Monday. They said nothing about a t999l, so I'm guessing t999
iDylan1357 said:
My replacement came Thursday, not a T999L. But the network speeds on this new phone are terribly slow (one 20MB app from Play Store takes 5 Mins to download on "4G") so I'm going back to T-Mobile to request a T999L.
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Just because you want it, it doesn't mean that they will give you one. Also, just because it is capable of LTE, doesn't mean that you get LTE service or the D/L speed that you are hoping for.
Sent from my SGH-T999L using Tapatalk 4
DJ_SpaRky said:
Just because you want it, it doesn't mean that they will give you one. Also, just because it is capable of LTE, doesn't mean that you get LTE service or the D/L speed that you are hoping for.
Sent from my SGH-T999L using Tapatalk 4
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Exactly. The lte model is going to perform the same depending on your coverage, it won't just be faster because it has a few extra bands..and as far as the exchange questions, its luck of the draw, depending on what shows up in the exchange form for the rep, that's what you get. T999 may be out of stock or on backorder so you get t999L, but don't count on it, and don't expect it to be amazingly better.