Related
If I was to send Sprint speed test screenshots with my phone rooted (TNz Blend ROM) would they say anything?
Imho I don't think it would accomplish anything. I'm guessing your hopes are that sprint will have a visual of what they already know..their data speeds blow. Don't get me wrong, the squeaky wheel gets the oil, but I think sprint would just dismiss it. Especially coming from a "modded" device.
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patrick_1 said:
Imho I don't think it would accomplish anything. I'm guessing your hopes are that sprint will have a visual of what they already know..their data speeds blow. Don't get me wrong, the squeaky wheel gets the oil, but I think sprint would just dismiss it. Especially coming from a "modded" device.
Sent from this phone
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Well I couldn't agree more. However, a theme park has moved into my area and during the day I nor can anyone else I know that has sprint send or receive calls or text at least 75% of the time. Also less than dial up speeds during the day. Like .02Mbps to .08Mbps. I the really early morning hours I'be gotten up to 2Mbps, on average 1.30Mbps. I mean my network location works everywhere but where I live... (the crap tower)
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niv3d said:
Well I couldn't agree more. However, a theme park has moved into my area and during the day I nor can anyone else I know that has sprint send or receive calls or text at least 75% of the time. Also less than dial up speeds during the day. Like .02Mbps to .08Mbps. I the really early morning hours I'be gotten up to 2Mbps, on average 1.30Mbps. I mean my network location works everywhere but where I live... (the crap tower)
Sent from my SPH-D710 using Tapatalk
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I've heard of people successfully receiving one of those broadband powered Sprint mobile extenders...like a mini cell tower powered by your broadband connection (AIRAVE). Just call them, complain that you're having problems with cellular reception in your home and state whether or not the company is planning on implementing any fixes for this situation. They'll probably make you run some diagnostics on your phone but state that a friend of yours was given one of those and see what they say? YMMV
Call this: 866 556 7310
Tell them you have problems with reception in and around your house, and is tired of having to walk mad far to get reception. Ask them if they could supply you with their AIRAVE.
Yea man. An Airave. I actually have 2 of them lol. My house is fine but 30 feet outside of my house or anywhere near that tower I'm toast
Sent from my SPH-D710 using Tapatalk
Ok yeah, that's ridiculous. They need to reevaluate that area and upgrade the tower that's being pulled from. There is a section on sprints web page that, once you've put in your zip, will show you tower placement and whether that tower has been or is scheduled to be upgraded. Let sprint know you've noticed this, they want to retain you as a customer, if anything they'll credit you're acct for the inconvenience. I have to admit, they DO have great customer service when faced with a legitimate complaint.
Sent from this phone
patrick_1 said:
Ok yeah, that's ridiculous. They need to reevaluate that area and upgrade the tower that's being pulled from. There is a section on sprints web page that, once you've put in your zip, will show you tower placement and whether that tower has been or is scheduled to be upgraded. Let sprint know you've noticed this, they want to retain you as a customer, if anything they'll credit you're acct for the inconvenience. I have to admit, they DO have great customer service when faced with a legitimate complaint.
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Ohhh trust me I've had ohh about 10 tickets open myself. Not to mention others who have called. I've gotten my share of credits also. At one point they apparently had 10 tickets open at once. I've talked to many supervisors and a couple engineers about it. This has been happening since October. They said its been "fixed" 4 times now. I LOL at that
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niv3d said:
Ohhh trust me I've had ohh about 10 tickets open myself. Not to mention others who have called. I've gotten my share of credits also. At one point they apparently had 10 tickets open at once. I've talked to many supervisors and a couple engineers about it. This has been happening since October. They said its been "fixed" 4 times now. I LOL at that
Sent from my SPH-D710 using Tapatalk
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Haha 10 tix! Outstanding!
Sent from this phone
dcxgod said:
I've heard of people successfully receiving one of those broadband powered Sprint mobile extenders...like a mini cell tower powered by your broadband connection (AIRAVE). Just call them, complain that you're having problems with cellular reception in your home and state whether or not the company is planning on implementing any fixes for this situation. They'll probably make you run some diagnostics on your phone but state that a friend of yours was given one of those and see what they say? YMMV
Call this: 866 556 7310
Tell them you have problems with reception in and around your house, and is tired of having to walk mad far to get reception. Ask them if they could supply you with their AIRAVE.
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niv3d said:
Yea man. An Airave. I actually have 2 of them lol. My house is fine but 30 feet outside of my house or anywhere near that tower I'm toast
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Yeah, about AIRAVE, it may boost your singal, but in my case it duplicated my texts or caused some not to go out. I turn AIRAVE off and everything is fine. As soon as it's back on, boom 2,3 copies of the same text come randomly.
So today I called sprint and told them I had crappy service at my house, so he starts asking the usual questions, (I also a new customer since last November, not sure if it matters) so then he tells I might qualify for airave. He asked me if I had hi speed internet, said yes, the he said it was going to pay $130 onetime fee no monthly fee also! I played stupid and I said "what that is crazy, how come my cousin got it for free?" (that was a lie lol) so he says hmmm really give one second ill see if can work something out..... He comes back and said well I talked to my boss and he said you can have it for free. Sweet!!! But I did have crappy service! But ever since that call im getting better 4G, but still two bars, I dont care cuz I mostly text and email.
Someone should see if they can get one for free also lol just say what I said "that's crazy, my cousin got it for free!" Lol good luck
Sent from my SPH-D710 using xda premium
krazy_smokezalot said:
So today I called sprint and told them I had crappy service at my house, so he starts asking the usual questions, (I also a new customer since last November, not sure if it matters) so then he tells I might qualify for airave. He asked me if I had hi speed internet, said yes, the he said it was going to pay $130 onetime fee no monthly fee also! I played stupid and I said "what that is crazy, how come my cousin got it for free?" (that was a lie lol) so he says hmmm really give one second ill see if can work something out..... He comes back and said well I talked to my boss and he said you can have it for free. Sweet!!! But I did have crappy service! But ever since that call im getting better 4G, but still two bars, I dont care cuz I mostly text and email.
Someone should see if they can get one for free also lol just say what I said "that's crazy, my cousin got it for free!" Lol good luck
Sent from my SPH-D710 using xda premium
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I can't tell from your posts if you are trolling or not... If not I apologize. Anyways, congrats on the airave. Getting it for free is very common
Sent from my GT-P1000 using xda premium
Sounds pretty awesome. So we need to qualify for Airave? I wonder what it takes... I get like 0.5 Mbps or less with any modem on 3G at my house and max at like 3.5 Mbps with any modem on 4G.
iniz94 said:
Sounds pretty awesome. So we need to qualify for Airave? I wonder what it takes... I get like 0.5 Mbps or less with any modem on 3G at my house and max at like 3.5 Mbps with any modem on 4G.
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Yea me too I tried all modems still crappy service... And as for qualification im not to sure but all he asked was if I had hi speed internet thats about it from what I can remember
Sent from my SPH-D710 using xda premium
I got mine free too a while back... It's sitting in a box unused because the new modems that I flashed have removed the Los issues.
Sent from my SPH-D710 using XDA App
Mine was free, but I don't use it, it causes more problems than its worth.
phatmanxxl said:
Mine was free, but I don't use it, it causes more problems than its worth.
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I said that exact same thing a while back and unplugged mine. Then later I plugged it back in because I really do get poor reception at my house SOMETIMES.
It seems the problems I had with my Airrave, I could have avoided by simply leaving my phones Wi-Fi turned off. I spoke with Sprint and it seems there's some type of conflict if you turn your phones wi-fi on and try to use the Airrave at the same time? they say "some" devices are luckey and can do both..My Epic Touch was one of the luckey ones "most of the time..except for text messages. For some reason, I wasn't always getting my texts?
Now I really like my Airrave and think its a great service (specially for FREE) I just have to remember two things:
1) At home, leave my phone's wi-fi turned off.
2) As I drive away from my house and decide to place a call I have to make sure I wait till I'm clear of my router, because for some reason the Airrave has a tough time switching from the router to a normal Sprint tower. If I don't the call tends to drop and I end up having to try again.
Other than this, I think its a screeming good deal though, THANKYOU Sprint!
The problem with the airave is that you have to have a good upload Internet connection. If you seed or use upload bandwidth while your talking people can't hear you that we'll.
I also got the Airave for free, I recently moved to Texas, and I have almost no signal in my house. The first day in the house, I have missed at east 6 phone calls.
After I phone call, Sprint sent me an Airave at no charge and it solved the problem. I can now use my phone and place phone calls!
I have been with Sprint for 9 years and I can only praise their customer service.
Well I guess it wouldn't be that useful for me since my reception is fine, but network speeds are slow. My home wifi is amazing though so I don't really use mobile network unless outside
Sent from my SPH-D710 using XDA App
krazy_smokezalot said:
So today I called sprint and told them I had crappy service at my house, so he starts asking the usual questions, (I also a new customer since last November, not sure if it matters) so then he tells I might qualify for airave. He asked me if I had hi speed internet, said yes, the he said it was going to pay $130 onetime fee no monthly fee also! I played stupid and I said "what that is crazy, how come my cousin got it for free?" (that was a lie lol) so he says hmmm really give one second ill see if can work something out..... He comes back and said well I talked to my boss and he said you can have it for free. Sweet!!! But I did have crappy service! But ever since that call im getting better 4G, but still two bars, I dont care cuz I mostly text and email.
Someone should see if they can get one for free also lol just say what I said "that's crazy, my cousin got it for free!" Lol good luck
Sent from my SPH-D710 using xda premium
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lmao please do not do what he did, to clarify, we offer Airave for customers who are at risk of canceling due to poor coverage inside buildings. sorry but if you were on my line and tried to strong arm me to give it to you then I WOULD charge you, FYI I can see if you have bad service and I can see what tower and what side of that tower you are having bad service on. point im making please dont try to lie to your agent, it seriously makes our job easier to not help you
Airaves do hurt your home broadband speed considerably. So take that into consideration
Sent from my SPH-D710 using xda premium
mkzbdroid said:
lmao please do not do what he did, to clarify, we offer Airave for customers who are at risk of canceling due to poor coverage inside buildings. sorry but if you were on my line and tried to strong arm me to give it to you then I WOULD charge you, FYI I can see if you have bad service and I can see what tower and what side of that tower you are having bad service on. point im making please dont try to lie to your agent, it seriously makes our job easier to not help you
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But I do have crap service! Hell I had my credit card ready to drop the Early termination fee and spend extra at Verizon and get my moneys worth! But since I talk to all reps with respect I usually get what im calling for EVEN when I was with Tmobile!!!
Also you are the type of reps I have no respect for! Put your self in my shoes. Tell me how it feels to pay for full service and only get half!! Wtf where they do that at!?? It like I buy a full tank of gas and it only fills it half way! Go kick rocks you azz
Sent from my SPH-D710 using xda premium
Korey_Nicholson said:
Airaves do hurt your home broadband speed considerably. So take that into consideration
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Really?? Interesting... I have verzion FiOs will that have better results?? the only person who use it for big stuff is me I download ROMs and watch Netflix other than that me family uses it for Web browsing
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krazy_smokezalot said:
Really?? Interesting... I have verzion FiOs will that have better results?? the only person who use it for big stuff is me I download ROMs and watch Netflix other than that me family uses it for Web browsing
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No matter what you have... It uses a massive amount of download and upload speed. It's basically a lag switch lol
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Korey_Nicholson said:
No matter what you have... It uses a massive amount of download and upload speed. It's basically a lag switch lol
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can I lagswitch on mw3!? Lol jk
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krazy_smokezalot said:
But I do have crap service! Hell I had my credit card ready to drop the Early termination fee and spend extra at Verizon and get my moneys worth! But since I talk to all reps with respect I usually get what im calling for EVEN when I was with Tmobile!!!
Also you are the type of reps I have no respect for! Put your self in my shoes. Tell me how it feels to pay for full service and only get half!! Wtf where they do that at!?? It like I buy a full tank of gas and it only fills it half way! Go kick rocks you azz
Sent from my SPH-D710 using xda premium
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I did not dismiss your issue, but rather the way you feel of getting whats "entitled to you" if you truly have bad service then we can see that, there is absolutely no need to lie to a rep to prove your point and get something that that "could be" free because you read it on some blog, and to be quite honest im not attacking you im just trying to show you the current problem with some sprint customers.....cut out the drama queen theatrics and lies then ill be happy to send you the airave for free since you are having signal issues and ready to cancel, that sentence would be enough for me to send that device for free......do you see where im going with this.....your lie was completely unnecessary and just makes my job that much worse when I deal with this issues 40 times a day, 5 days a week
mkzbdroid said:
I did not dismiss your issue, but rather the way you feel of getting whats "entitled to you" if you truly have bad service then we can see that, there is absolutely no need to lie to a rep to prove your point and get something that that "could be" free because you read it on some blog, and to be quite honest im not attacking you im just trying to show you the current problem with some sprint customers.....cut out the drama queen theatrics and lies then we can say that sprint employees get respect from customers....
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Lol thats why you call with 1 question and get 5 different answers from various reps and managers.... The day sprint stops lying to me is the day I stop getting credits for anything and everything
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Bear gri11z said:
Lol thats why you call with 1 question and get 5 different answers from various reps and managers.... The day sprint stops lying to me is the day I stop getting credits for anything and everything
Sent from my SPH-D710 using XDA App
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hey I agree with you, the system isn't perfect, so I understand your frustration of getting wrong information but the credits will dry up and the only way our reps will get trained better is to have more funding for classes and education of correct information, which in turn means less credits anyway....so you and I want the same thing actually
krazy_smokezalot said:
So today I called sprint and told them I had crappy service at my house, so he starts asking the usual questions, (I also a new customer since last November, not sure if it matters) so then he tells I might qualify for airave. He asked me if I had hi speed internet, said yes, the he said it was going to pay $130 onetime fee no monthly fee also! I played stupid and I said "what that is crazy, how come my cousin got it for free?" (that was a lie lol) so he says hmmm really give one second ill see if can work something out..... He comes back and said well I talked to my boss and he said you can have it for free. Sweet!!! But I did have crappy service! But ever since that call im getting better 4G, but still two bars, I dont care cuz I mostly text and email.
Someone should see if they can get one for free also lol just say what I said "that's crazy, my cousin got it for free!" Lol good luck
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I moved over a year ago to an area far outside Tampa florida and ended up getting one as well. its funny seeing peoples faces when I refer to it as my own personal tower.. it has made a big difference. I didn't lie about getting for free, once they looked up my zip code they said it would be on its way no cost as long as I keep in good standing. I knew there is a reason I put up with Sprint for 12 years..
congrats!
---------- Post added at 02:21 PM ---------- Previous post was at 02:04 PM ----------
Korey_Nicholson said:
Airaves do hurt your home broadband speed considerably. So take that into consideration
Sent from my SPH-D710 using xda premium
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I had it on Verizon FIOS and now have the device on a local dsl line (I moved the device tomy parents house) the home internet is still just fine.. I am a hevay xbox/ps3 gamer and never noticed any lag.
edit: wow wait 5 minutes between posts? really? I'm not a new member, I just normally don't post!
I've been with Sprint for a while now. Lately i've had a lot of complaints that people can't get to me. My girlfriend never gets notified when she gets a voicemail.
It takes us 3-4 times to dial any number.I've been missing important call for the last 2 months. One of them including my grandfather passing away.
It's really bad at my work. No signal at all and always roaming. I cannot continue to use this service.
I've called customer support and they told me that they are aware that a lot of people have had missed calls since March when they started rolling out the network vision upgrade. So for the last months I can get at least 4 people that have the same problem. Nothing is getting resolved and it seems nobody cares.
I took my phone in to get it check out by a tech and there is nothing wrong with it. Since I know of at least 4 other persons experiencing this, I'm sure now that this is not an issue with me.
What I am asking is why do I need to keep paying for a service that I cannot rely on? I have missed important calls, one of them regarding a family member passing away. I can barely make any calls. The data is really slow, pathetic. I cannot count on the Sprint network to do any of the basic functions that I am paying for.
I have tried to call Sprint to get any type of conpenssation or to get them to let me move but they keep telling me that it will all be better.
Anyone got any suggestions. I cannot stay with a company that is responsible for missing the last call i might have gotten from my granfather.
apatcas said:
I've been with Sprint for a while now. Lately i've had a lot of complaints that people can't get to me. My girlfriend never gets notified when she gets a voicemail.
It takes us 3-4 times to dial any number.I've been missing important call for the last 2 months. One of them including my grandfather passing away.
It's really bad at my work. No signal at all and always roaming. I cannot continue to use this service.
I've called customer support and they told me that they are aware that a lot of people have had missed calls since March when they started rolling out the network vision upgrade. So for the last months I can get at least 4 people that have the same problem. Nothing is getting resolved and it seems nobody cares.
I took my phone in to get it check out by a tech and there is nothing wrong with it. Since I know of at least 4 other persons experiencing this, I'm sure now that this is not an issue with me.
What I am asking is why do I need to keep paying for a service that I cannot rely on? I have missed important calls, one of them regarding a family member passing away. I can barely make any calls. The data is really slow, pathetic. I cannot count on the Sprint network to do any of the basic functions that I am paying for.
I have tried to call Sprint to get any type of conpenssation or to get them to let me move but they keep telling me that it will all be better.
Anyone got any suggestions. I cannot stay with a company that is responsible for missing the last call i might have gotten from my granfather.
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Sell your phones use it to pay eta and go to what ever service provider you want.
Sent from my SPH-D710 using Tapatalk 2
daniel4653 said:
Sell your phones use it to pay eta and go to what ever service provider you want.
Sent from my SPH-D710 using Tapatalk 2
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OK. you obviously didnt read everything... and thats ok. thank you for your opinion but that's not going to happen.
Selling my phones to pay an EFT because of spotty service is not justifiable.
If it has been driving you crazy which it seems to have since you miss important calls. Go with Verizon which will probably solve all your problems.
And you said it yourself that you cannot stay with a company that gives you problems so go to another company that will satisfy you
How does that not solve your problem.
Sent from my SPH-D710 using Tapatalk 2
You not being happy in no way entitles you to get out of a contract fee free. Network vision is supposed to dramatically increase usability and from what I've read from people it has. For every four people you know that's having service issues I can guarantee there's a hundred who don't. You're on a website with information on different things to try to fix any possible problem. If you truly don't like the service suck it up and pay the etf
Sent from my SPH-D710 using xda app-developers app
I think the OP is asking what the suggested method is for convincing Sprint that he should not have to pay any fees to terminate service because essentially Sprint is not upholding their side of the contract. In other words, what is the procedure for claiming breach of contract on Sprint? And yes, breach of contract is a legal means to get out of a contract without being obligated to pay any fees and sometimes is enough to get rewarded compensation for those months that you were paying for and not receiving service.
I'm in mostly the same boat as the OP but fortunately the only thing I ever use is text messaging and data through wifi so it doesn't bother me that I can't make or receive calls at work or home much less get any kind of data at either location besides wifi. For the most basic of plans, Sprint charges me less than Verizon would which is why I moved to them but it is a bit disappointing to have a phone where 1/2 of the features (arguably the more important 1/2) don't work.
fiernaq said:
I think the OP is asking what the suggested method is for convincing Sprint that he should not have to pay any fees to terminate service because essentially Sprint is not upholding their side of the contract. In other words, what is the procedure for claiming breach of contract on Sprint?
I'm in mostly the same boat as the OP but fortunately the only thing I ever use is text messaging and data through wifi so it doesn't bother me that I can't make or receive calls at work or home much less get any kind of data at either location besides wifi. For the most basic of plans, Sprint charges me less than Verizon would which is why I moved to them but it is a bit disappointing to have a phone where 1/2 of the features (arguably the more important 1/2) don't work.
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Force roam all the time like crazy. I have seen couple people who were asked to leave sprint due to that with no etf. Under no circumstances I would do that but that's what others have done before.
When Network Vision took place around my area, things got really bad until everything was set up and running. Well worth the wait
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locoboi187 said:
When Network Vision took place around my area, things got really bad until everything was set up and running. Well worth the wait
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Yup
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http://www.engadget.com/2012/09/13/sprint-flipping-the-lte-switch-in-boston-and-chicago/
If they are aware of a problem in your area with service and have no eta u can cancel with no etf. When sprint Renegotiated its deals with Verizon and the coverage shrank in certain areas I know for a fact they let 100's if not thousands of people cancel freely so I see this as no different
Edit: if u get no where with regular csr pm me for the number for executive services they will let u cancel for sure with no etf
Sent from my SPH-D710 using XDA
Thank you all for the answers.
In my book i cannot stay with Sprint out of principle. Because of them my phone never ringed when my grandfather called me on the night before he died.
My eft after talking to a representative is only 100$.
It should be zero if your phone doesn't work.
Sprint cost me $300 dollars a few weeks ago. Good like trying to get anything out of them.
Sorry for your loss, yes sprint sucks, i hope to leave it soon.
apatcas said:
Service issue
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You might want to voice up on sprint forums rather than on XDA, there are few sprint employees here.
Or put your phone up on MP if its a epic touch for example post it cheap around $150-175 for a quick sell and use that money if they do end up charging you $100.
Sent from my SPH-D710 using Tapatalk 2
There was a cell site that covered my gf's old workplace and the bowling alley across the street we bowled at that was a data black hole for years. I don't know if it's improved but we don't go there anymore. There are just some buildings that are horrible for rf penetration. The moment you step outside, you get service and signal. There's always the possibility that there's some electronics or machines in the building that are creating interference in the frequency band these phones operate in.
locoboi187 said:
When Network Vision took place around my area, things got really bad until everything was set up and running. Well worth the wait
Sent from my SPH-D710 using xda premium
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Click to collapse
Same here
heres a great idea....instead of complaining why dont you be proactive and cancel ur service and go to another carrier. Other than that xda is not a site to whine and complain about sprint or your service which most of us do not experience since we do not live where you do.
Thread CLOSED
Ok so i live in baltimore but work in silver spring minutes outside DC. When im in Baltimore my phone works fine data and calling. But as soon as i get in silver spring my phone gos crazy. In and out of servive. I get messages that wont download. People call and i never get it. And voicemails dont come in until i leave and head back to baltimore. I had my s3 and my note 2 checked by the tech at the corporate store and they said my phones are fine. This has been going on since August.
So ive been calling sprint since i 1st noticed the problem in August and everytime its the same story. They tell me theres a bad tower servicing that area that has an open ticket. And that i can expect the problem to be fixed in a few days. I called today and got the same BS. Can someone who maybe works for sprint or knows more info tell me exzactly whats going on and what i should do? Ive been with sprint 11 years and put up with alot but its to the point my jobs in jeopardy. Im not getting calls from other employees or my boss. I drop calls all the time. The tech said i had a 21% dropped call rate.
I really dont want to leave sprint but i spend about 9 hrs a day in sipver spring and my phones useless there. I have 3 lines that the contracts up on in march. My etf fee on each line is only $50 but heck i could sell my e4gt and pay that plus have a note 2 and gs3 to sell. Should i demand a credit? How many other people in that area are having this problem? Whats everyone elses thoughts?
Sent from my SPH-L900 using xda app-developers app
()
bmoreboy02 said:
Ok so i live in baltimore but work in silver spring minutes outside DC. When im in Baltimore my phone works fine data and calling. But as soon as i get in silver spring my phone gos crazy. In and out of servive. I get messages that wont download. People call and i never get it. And voicemails dont come in until i leave and head back to baltimore. I had my s3 and my note 2 checked by the tech at the corporate store and they said my phones are fine. This has been going on since August.
So ive been calling sprint since i 1st noticed the problem in August and everytime its the same story. They tell me theres a bad tower servicing that area that has an open ticket. And that i can expect the problem to be fixed in a few days. I called today and got the same BS. Can someone who maybe works for sprint or knows more info tell me exzactly whats going on and what i should do? Ive been with sprint 11 years and put up with alot but its to the point my jobs in jeopardy. Im not getting calls from other employees or my boss. I drop calls all the time. The tech said i had a 21% dropped call rate.
I really dont want to leave sprint but i spend about 9 hrs a day in sipver spring and my phones useless there. I have 3 lines that the contracts up on in march. My etf fee on each line is only $50 but heck i could sell my e4gt and pay that plus have a note 2 and gs3 to sell. Should i demand a credit? How many other people in that area are having this problem? Whats everyone elses thoughts?
Sent from my SPH-L900 using xda app-developers app
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I agree. DC Sprint service sucks.
I live right outside dc northern va and I noticed they are working on towers to get 4g there so that might be the reason
Sent from my SPH-L900 using Tapatalk 2
I was over in pg country and caught a glimpse of lte so can't wait for that.. I get pretty good service.. Even better then some of my family on at&t that's in dc
-TeaM VeNuM Like A Boss
-Galaxy Note II Edition
i've started getting 4g around the lorton va area and i get it good at work BUT it still seems like 3g since the towers are being upgraded can't wait till they are atleast 50%
I thought it was bc of the upgrades also but when they did it in baltimore last summer it only acted up for maybe a month. This has been goin on since august in silver spring. They keep tellin me its a damged tower it has an open ticket but nothins getting fixed
Sent from my SPH-L900 using xda app-developers app
bmoreboy02 said:
I thought it was bc of the upgrades also but when they did it in baltimore last summer it only acted up for maybe a month. This has been goin on since august in silver spring. They keep tellin me its a damged tower it has an open ticket but nothins getting fixed
Sent from my SPH-L900 using xda app-developers app
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LMAO that's what they told me too!
I work in lorton outside of DC and for a while service was horrible now recently I get 4g there
Sent from my Nexus 7 using xda app-developers app
You could always flash 25010 prl that has 800mhz support in the Baltimore area now. The
Sent from a little old Note 2
Got 14364 Up/ 4968 Down at Home Depot in College Park today!:good:
I live in Nova... Sprint Service is pretty ****ty.
Then i flashed the Verizon PRL and everything is so much better. Service in underground stations i didnt have before and fixed a ton of deadzones. I dont loose phone service in elevators anymore.
rawdikrik said:
I live in Nova... Sprint Service is pretty ****ty.
Then i flashed the Verizon PRL and everything is so much better. Service in underground stations i didnt have before and fixed a ton of deadzones. I dont loose phone service in elevators anymore.
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Which PRL?
Today @ home mine is horrible in NOVA .. ive had 0 bars and roaming all day
Sent from my SPH-L900 using xda app-developers app
I was in Silver Spring yesterday. Signal was a compete mess, you are right.
intelli78 said:
I was in Silver Spring yesterday. Signal was a compete mess, you are right.
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Its redicilous man. Ive never seen anything like it. I mean i cant keep a call longer then 5 mins without dropping it. I cant download pics or email attatchments.
Sent from my SPH-L900 using xda app-developers app
Wish my service was like that, that would mean there were firing up the upgraded equipment at several sites here.
Sent from a little old Note 2
bmoreboy02 said:
Its redicilous man. Ive never seen anything like it. I mean i cant keep a call longer then 5 mins without dropping it. I cant download pics or email attatchments.
Sent from my SPH-L900 using xda app-developers app
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Yeah. I didn't try voice, but I was trying to navigate with maps and it was not working at all. This was over a pretty large area as well, not just downtown Silver Spring.
I will give Sprint a call and pile another complaint on for you. I'll report back with what they say.
Individual results may vary. I am not responsible for the device you gain/lose
Believe it or not, you may actually be able to swap your current S3 for the LTE Variant Right Now.
Let me give you some backstory:
I called my salesrep and asked about coming in to swap my HSPA variant S3 for the LTE variant. I simply explained that when I originally switched to TMO from Sprint, I started with the S2 due to money issues, but later swapped to the S3. Upon swapping, I SPECIFICALLY asked about this device getting LTE once the towers launch. He told me yes, whether it's a firmware push or already there, he wasn't quite sure, but assured me I'd get it. The salesrep told me he understands my concern and talked to his manager, I was on hold for about 5 minutes being asked random questions about my device; How long I've been a customer, phone color, etc. When he finally returned, he told me that because I'm out of my 30 day trial period, he cannot swap my device. Even with a restocking fee, he sadly could not bypass the system to do it, otherwise he would right there on the spot.
He told me to try and call TMO customer support and get through to Loyalty. So after thanking him and discussing LTE things, I went on my way.
I got a hold of this woman whom I did not remember to take down her name, but I started off by saying how amazing TMO is compared to Sprint. Customer service, support, coverage, and speed; when she told me she actually came from Sprint herself as a Rep. We joked for a bit about how slow Sprint was at rolling out towers compared to TMO and how pitiful the speeds were, and she tried to discourage me about swapping since there are new phones out there, LTE may not be available in my area, speeds may be minimal, etc. But she did say she'd transfer me anyway if I desired. I said sure, I may not qualify, but couldn't hurt to try. Here's where it gets interesting.
I got pushed through to Loyalty, and spoke to a gentleman named AJ, but the system has him down as Andrew. I again expressed my concerns and issues, and he said he completely understood. He proceeded to tell me that at the time, the salesrep I originally asked about LTE was technically right, at the time. (You all know how reps know little to nothing until a week or two until it's released.... and he confirmed this.) But it turned out it wasn't the case as a separate device was released.
He continued to tell me that He would be glad to send me another device, ALTHOUGH NOT GUARANTEEING it would be the LTE variant, but most likely being the case. He said that there was a 6 day back order at the moment and said once it's available, he'd overnight ship for no extra charge; although there is a chance it might be a Refurb. There was a 5$ fee of swapping or something, but said he'd waive it, and if by chance the device I got wasn't the LTE variant, I might be able to get it waived again and send it back and start over. I had 7 days upon receiving the device to mail either one back or be charged around 500$, I'm assuming the rest of the money I owe on my current device. If I sent either back with water or other damage, be charge about 130$, which I assume is a slightly higher deductible for the protection plan. I was told that upon receiving the device, it would have instructions how to setup and activate, as well as how to ship either device back.
Bottom line, you may be able to have the same happen to you. as I said at the top, results may vary, and I cannot be held responsible for which device you get and/or not backing up data before switching. Give it a try, I got lucky on the first try, maybe it's because I'm a new customer, try what I did and let the rest of us know. Once I get my new device I will of course report back and tell my results.
So basically a warranty exchange. You go to T-Mobile and tell them your "story" and for $5 they send you a refurbished (rarely new) phone and back cover, you send the back your phone and back cover.
So you haven't received the phone yet?
If you do get the LTE version, don't brick it, currently no way to unbrick it.
Sent from my SGH-T999 using xda premium
I rather keep my T-999 version.
Sent from my SAMSUNG-SGH-T999 using xda app-developers app
Da Kine said:
So basically a warranty exchange. You go to T-Mobile and tell them your "story" and for $5 they send you a refurbished (rarely new) phone and back cover, you send the back your phone and back cover.
So you haven't received the phone yet?
If you do get the LTE version, don't brick it, currently no way to unbrick it.
Sent from my SGH-T999 using xda premium
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How is a warranty exchange? I have no issue with my current device and I'm not paying any deductible. And a T999L Is basically new, refurb'd or not. It's been out what, a little over a month?
Naturesretard said:
How is a warranty exchange? I have no issue with my current device and I'm not paying any deductible. And a T999L Is basically new, refurb'd or not. It's been out what, a little over a month?
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Sorry but this process is called a warranty exchange through Tmobile. Proof. I used to work for their call centers and processed a billion of these. Yes normally its 5$ if you have the insurance and anyone with the insurance gets the overnight shipping waived. . The chances of you getting a brand new t999l are lessthan 90% . proof: they'll send it to you in a white box where it will cone with instructions to return your "defective device" without battery and back cover. They told you that right. The "new device" will not come with a battery and back cover that's why they have you keep that stuff. Not to be rude but this is nothing special. There is a good chance you may get a t999l or just a regular t999 depending in their stock. Rarely do they send brand new units. You may get lucky though and they send you a new one but its rare. Good luck. Basically even if the t999l is new they use devices that people return or can be rwfurb to give back to those using warranty exchange.
Sent from my HTC One using xda app-developers app
Naturesretard said:
How is a warranty exchange? I have no issue with my current device and I'm not paying any deductible. And a T999L Is basically new, refurb'd or not. It's been out what, a little over a month?
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My sister has done it through T-Mobile with her mytouch 4g slide the same way. They sent her the same thing T-Mobile said they would send you, Except she really had problems with her phone and wasnt trying to get a new or better phone out of T-Mobile.
Sent from my SGH-T999 using xda premium
---------- Post added at 06:19 PM ---------- Previous post was at 06:07 PM ----------
monkeypaws said:
Sorry but this process is called a warranty exchange through Tmobile. Proof. I used to work for their call centers and processed a billion of these. Yes normally its 5$ if you have the insurance and anyone with the insurance gets the overnight shipping waived. . The chances of you getting a brand new t999l are lessthan 90% . proof: they'll send it to you in a white box where it will cone with instructions to return your "defective device" without battery and back cover. They told you that right. The "new device" will not come with a battery and back cover that's why they have you keep that stuff. Not to be rude but this is nothing special. There is a good chance you may get a t999l or just a regular t999 depending in their stock. Rarely do they send brand new units. You may get lucky though and they send you a new one but its rare. Good luck. Basically even if the t999l is new they use devices that people return or can be rwfurb to give back to those using warranty exchange.
Sent from my HTC One using xda app-developers app
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Monkeypaws is correct.
Also, the device you receive will most likely give you more problems than you had with your original S3, T-Mobile will only do so much to a device to mark it as "refurbished". Who knows how many exchanges you'll go through until you are happy with an S3 that is issue free or a t999l with few problems.
Personally, I wouldn't waste the time or money on trying to get the the t999l, when my phone works and looks as it should. But who knows, you might end up being one of those lucky SOBs who get a t999l that is issue free.
Sent from my SGH-T999 using xda premium
Come on guys, just because you get a refurb doesn't mean its gonna give you problems, I have a refurb t999 and I have never had any problems, the only reason I got the refurb was because I messed something up on my previous s3.. OP is just trying to help those that were fooled by tmo employees that guaranteed them their s3 would get lte once it was rolled out.. I don't wanna make a big deal about this, but if lte is up and running in your area I think its definitely worth a try.. If you don't think its worth it then just don't worry about it and carry on
Sent from my SGH-T999 using Tapatalk 4 Beta
serio22 said:
Come on guys, just because you get a refurb doesn't mean its gonna give you problems, I have a refurb t999 and I have never had any problems, the only reason I got the refurb was because I messed something up on my previous s3.. OP is just trying to help those that were fooled by tmo employees that guaranteed them their s3 would get lte once it was rolled out.. I don't wanna make a big deal about this, but if lte is up and running in your area I think its definitely worth a try.. If you don't think its worth it then just don't worry about it and carry on
Sent from my SGH-T999 using Tapatalk 4 Beta
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I agree with you. I went through 2 warranty exchanges with my sgs3. All awesome. Also the op was making it seem like this was a trick to get an LTE version when any rep can process this same exchange without going all the way to loyalty. I've also been lucky where loyalty actually sent me a new phone in sealed box but that was a special case where thru screwed up . I've also had it where they were out of stock on a certain color and sent me a new white sgs3 for my black.
Sent from my HTC One using xda app-developers app
I was unaware this is a common thing. But figures I'd offer my story anyway. Refurb or not, t999L is new, chances of having a serious issue on one is slim right?
Sent from my SGH-T999 using xda premium
Naturesretard said:
I was unaware this is a common thing. But figures I'd offer my story anyway. Refurb or not, t999L is new, chances of having a serious issue on one is slim right?
Sent from my SGH-T999 using xda premium
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If say slim. They do go through testing and making sure its working before they ship out. That is not to say there may be hardware issues that may happen but that is the same chance when buying a new device also. Samsung builds quality devices so I'd say not to worry. Check everything out as soon as you get it since you have seven days to return your older device out. My wife on the other hand went through more than 7 returns of a mytouch4g. Even loyalty couldn't help me there.
Sent from my HTC One using xda app-developers app
Not for nothing but im in nj and i have s3 without lte and my wife have s4 and about a month ago she begin getting lte and i dont see any diff with the speed actually i did a speedtest full bars on both n mine marked 25+mbps and hers 10mbps with her lte... Im happy with my s3 w/o lte , i can get the s4 anytime but s3 is working fine n my speed is great anywhere i go
Sent from my SGH-T999 using xda premium
If that's the average she sees when on lte, then something is very wrong. Lte should get an average of 30-40mbps as I'm aware. I've even seen people report over 50.
Sent from my SGH-T999 using xda premium
DocHoliday77 said:
If that's the average she sees when on lte, then something is very wrong. Lte should get an average of 30-40mbps as I'm aware. I've even seen people report over 50.
Sent from my SGH-T999 using xda premium
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Most I've ever seen from hspa + I've seen is 15mbs on a good day. But that was only once. LTE offers faster upload... That's mainly the big difference besides penetration
Sent from my SGH-T999 using xda premium
Lte is supposed to be blazing fast! The only place there may not be much difference is when you're comparing to HSPA+42. Its fast but still not as fast as lte.
On hspa I can generally get around 20mbps. But have seen peaks quite a bit higher.
Sent from my SGH-T999 using xda premium
I mostly get 23 down and 24 up with good signal strength on my Note 2. That is in the Seattle-Bellevue market.
I used to get 24 down and 3.5 up on HSPA+ (installing the LTE modem chopped my HSPA download performance down to 15 down typically). Where lte shines in my opinion is latency. Super low compared to HSPA+. My wife's S3 is still smoking fast on hspa, latency just sucks.
Hastily spouted for your befuddlement
I dont really care for the T999L. Im happy with what I have. Here in Dallas, My friend have a AT&T S3 with LTE and he wasnt near as fast as mine.
Sent from my SGH-T999 using Tapatalk 4 Beta
Just an FYI, T-Mobile is out of S3 refurbs and so is Asurion. If you go through T-Mobile warranty exchange you will get a refurb T999. If you pay your deductible and go through Asurion, because of Asurions contract with you to provide you with a "comparable" device the fact they currently have no refurbs to send out means you will get a new in box S3 LTE - why? Because unlike T-Mobile, Asurion is required to have a low turn around for customers because you are paying the deductible and you've been billed monthly for the privilege.
Here's a tip though - break the phone, call Asurion from a landline or someone else's phone, make the claim, and use an older phone only AFTER you have reported it broken - if you do it beforehand, as soon as the IMEI changes in the system, that phone becomes the covered phone and its a ***** to deal with them in that situation.
Finally, none of this is worth it. The T999L is the same old technology on the at&t version and if you're going to pay the deductible, you might as well upgrade.
Sent from my SGH-T999 using Tapatalk 4 Beta
I like that Remnant guy. He's always a glass half empty but usually fully correct.
:beer:
Sent while sleeping in chair.
tower_gilead said:
I like that Remnant guy. He's always a glass half empty but usually fully correct.
:beer:
Sent while sleeping in chair.
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That just made my day lol!
Sent from my SGH-T999 using Tapatalk 4 Beta
I'd like LTE cuz it sound so cool but I get 1.3-2 megaBYTES regularly so I really don't see the need for more speed...
Plus after the things my phone has seen... I really wouldn't want to use a refurbished one that someone else used.. I'll be getting the S5 :silly: