So today I called sprint and told them I had crappy service at my house, so he starts asking the usual questions, (I also a new customer since last November, not sure if it matters) so then he tells I might qualify for airave. He asked me if I had hi speed internet, said yes, the he said it was going to pay $130 onetime fee no monthly fee also! I played stupid and I said "what that is crazy, how come my cousin got it for free?" (that was a lie lol) so he says hmmm really give one second ill see if can work something out..... He comes back and said well I talked to my boss and he said you can have it for free. Sweet!!! But I did have crappy service! But ever since that call im getting better 4G, but still two bars, I dont care cuz I mostly text and email.
Someone should see if they can get one for free also lol just say what I said "that's crazy, my cousin got it for free!" Lol good luck
Sent from my SPH-D710 using xda premium
krazy_smokezalot said:
So today I called sprint and told them I had crappy service at my house, so he starts asking the usual questions, (I also a new customer since last November, not sure if it matters) so then he tells I might qualify for airave. He asked me if I had hi speed internet, said yes, the he said it was going to pay $130 onetime fee no monthly fee also! I played stupid and I said "what that is crazy, how come my cousin got it for free?" (that was a lie lol) so he says hmmm really give one second ill see if can work something out..... He comes back and said well I talked to my boss and he said you can have it for free. Sweet!!! But I did have crappy service! But ever since that call im getting better 4G, but still two bars, I dont care cuz I mostly text and email.
Someone should see if they can get one for free also lol just say what I said "that's crazy, my cousin got it for free!" Lol good luck
Sent from my SPH-D710 using xda premium
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I can't tell from your posts if you are trolling or not... If not I apologize. Anyways, congrats on the airave. Getting it for free is very common
Sent from my GT-P1000 using xda premium
Sounds pretty awesome. So we need to qualify for Airave? I wonder what it takes... I get like 0.5 Mbps or less with any modem on 3G at my house and max at like 3.5 Mbps with any modem on 4G.
iniz94 said:
Sounds pretty awesome. So we need to qualify for Airave? I wonder what it takes... I get like 0.5 Mbps or less with any modem on 3G at my house and max at like 3.5 Mbps with any modem on 4G.
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Yea me too I tried all modems still crappy service... And as for qualification im not to sure but all he asked was if I had hi speed internet thats about it from what I can remember
Sent from my SPH-D710 using xda premium
I got mine free too a while back... It's sitting in a box unused because the new modems that I flashed have removed the Los issues.
Sent from my SPH-D710 using XDA App
Mine was free, but I don't use it, it causes more problems than its worth.
phatmanxxl said:
Mine was free, but I don't use it, it causes more problems than its worth.
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I said that exact same thing a while back and unplugged mine. Then later I plugged it back in because I really do get poor reception at my house SOMETIMES.
It seems the problems I had with my Airrave, I could have avoided by simply leaving my phones Wi-Fi turned off. I spoke with Sprint and it seems there's some type of conflict if you turn your phones wi-fi on and try to use the Airrave at the same time? they say "some" devices are luckey and can do both..My Epic Touch was one of the luckey ones "most of the time..except for text messages. For some reason, I wasn't always getting my texts?
Now I really like my Airrave and think its a great service (specially for FREE) I just have to remember two things:
1) At home, leave my phone's wi-fi turned off.
2) As I drive away from my house and decide to place a call I have to make sure I wait till I'm clear of my router, because for some reason the Airrave has a tough time switching from the router to a normal Sprint tower. If I don't the call tends to drop and I end up having to try again.
Other than this, I think its a screeming good deal though, THANKYOU Sprint!
The problem with the airave is that you have to have a good upload Internet connection. If you seed or use upload bandwidth while your talking people can't hear you that we'll.
I also got the Airave for free, I recently moved to Texas, and I have almost no signal in my house. The first day in the house, I have missed at east 6 phone calls.
After I phone call, Sprint sent me an Airave at no charge and it solved the problem. I can now use my phone and place phone calls!
I have been with Sprint for 9 years and I can only praise their customer service.
Well I guess it wouldn't be that useful for me since my reception is fine, but network speeds are slow. My home wifi is amazing though so I don't really use mobile network unless outside
Sent from my SPH-D710 using XDA App
krazy_smokezalot said:
So today I called sprint and told them I had crappy service at my house, so he starts asking the usual questions, (I also a new customer since last November, not sure if it matters) so then he tells I might qualify for airave. He asked me if I had hi speed internet, said yes, the he said it was going to pay $130 onetime fee no monthly fee also! I played stupid and I said "what that is crazy, how come my cousin got it for free?" (that was a lie lol) so he says hmmm really give one second ill see if can work something out..... He comes back and said well I talked to my boss and he said you can have it for free. Sweet!!! But I did have crappy service! But ever since that call im getting better 4G, but still two bars, I dont care cuz I mostly text and email.
Someone should see if they can get one for free also lol just say what I said "that's crazy, my cousin got it for free!" Lol good luck
Sent from my SPH-D710 using xda premium
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lmao please do not do what he did, to clarify, we offer Airave for customers who are at risk of canceling due to poor coverage inside buildings. sorry but if you were on my line and tried to strong arm me to give it to you then I WOULD charge you, FYI I can see if you have bad service and I can see what tower and what side of that tower you are having bad service on. point im making please dont try to lie to your agent, it seriously makes our job easier to not help you
Airaves do hurt your home broadband speed considerably. So take that into consideration
Sent from my SPH-D710 using xda premium
mkzbdroid said:
lmao please do not do what he did, to clarify, we offer Airave for customers who are at risk of canceling due to poor coverage inside buildings. sorry but if you were on my line and tried to strong arm me to give it to you then I WOULD charge you, FYI I can see if you have bad service and I can see what tower and what side of that tower you are having bad service on. point im making please dont try to lie to your agent, it seriously makes our job easier to not help you
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But I do have crap service! Hell I had my credit card ready to drop the Early termination fee and spend extra at Verizon and get my moneys worth! But since I talk to all reps with respect I usually get what im calling for EVEN when I was with Tmobile!!!
Also you are the type of reps I have no respect for! Put your self in my shoes. Tell me how it feels to pay for full service and only get half!! Wtf where they do that at!?? It like I buy a full tank of gas and it only fills it half way! Go kick rocks you azz
Sent from my SPH-D710 using xda premium
Korey_Nicholson said:
Airaves do hurt your home broadband speed considerably. So take that into consideration
Sent from my SPH-D710 using xda premium
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Really?? Interesting... I have verzion FiOs will that have better results?? the only person who use it for big stuff is me I download ROMs and watch Netflix other than that me family uses it for Web browsing
Sent from my SPH-D710 using xda premium
krazy_smokezalot said:
Really?? Interesting... I have verzion FiOs will that have better results?? the only person who use it for big stuff is me I download ROMs and watch Netflix other than that me family uses it for Web browsing
Sent from my SPH-D710 using xda premium
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No matter what you have... It uses a massive amount of download and upload speed. It's basically a lag switch lol
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Korey_Nicholson said:
No matter what you have... It uses a massive amount of download and upload speed. It's basically a lag switch lol
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can I lagswitch on mw3!? Lol jk
Sent from my SPH-D710 using XDA App
krazy_smokezalot said:
But I do have crap service! Hell I had my credit card ready to drop the Early termination fee and spend extra at Verizon and get my moneys worth! But since I talk to all reps with respect I usually get what im calling for EVEN when I was with Tmobile!!!
Also you are the type of reps I have no respect for! Put your self in my shoes. Tell me how it feels to pay for full service and only get half!! Wtf where they do that at!?? It like I buy a full tank of gas and it only fills it half way! Go kick rocks you azz
Sent from my SPH-D710 using xda premium
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I did not dismiss your issue, but rather the way you feel of getting whats "entitled to you" if you truly have bad service then we can see that, there is absolutely no need to lie to a rep to prove your point and get something that that "could be" free because you read it on some blog, and to be quite honest im not attacking you im just trying to show you the current problem with some sprint customers.....cut out the drama queen theatrics and lies then ill be happy to send you the airave for free since you are having signal issues and ready to cancel, that sentence would be enough for me to send that device for free......do you see where im going with this.....your lie was completely unnecessary and just makes my job that much worse when I deal with this issues 40 times a day, 5 days a week
mkzbdroid said:
I did not dismiss your issue, but rather the way you feel of getting whats "entitled to you" if you truly have bad service then we can see that, there is absolutely no need to lie to a rep to prove your point and get something that that "could be" free because you read it on some blog, and to be quite honest im not attacking you im just trying to show you the current problem with some sprint customers.....cut out the drama queen theatrics and lies then we can say that sprint employees get respect from customers....
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Lol thats why you call with 1 question and get 5 different answers from various reps and managers.... The day sprint stops lying to me is the day I stop getting credits for anything and everything
Sent from my SPH-D710 using XDA App
Bear gri11z said:
Lol thats why you call with 1 question and get 5 different answers from various reps and managers.... The day sprint stops lying to me is the day I stop getting credits for anything and everything
Sent from my SPH-D710 using XDA App
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hey I agree with you, the system isn't perfect, so I understand your frustration of getting wrong information but the credits will dry up and the only way our reps will get trained better is to have more funding for classes and education of correct information, which in turn means less credits anyway....so you and I want the same thing actually
krazy_smokezalot said:
So today I called sprint and told them I had crappy service at my house, so he starts asking the usual questions, (I also a new customer since last November, not sure if it matters) so then he tells I might qualify for airave. He asked me if I had hi speed internet, said yes, the he said it was going to pay $130 onetime fee no monthly fee also! I played stupid and I said "what that is crazy, how come my cousin got it for free?" (that was a lie lol) so he says hmmm really give one second ill see if can work something out..... He comes back and said well I talked to my boss and he said you can have it for free. Sweet!!! But I did have crappy service! But ever since that call im getting better 4G, but still two bars, I dont care cuz I mostly text and email.
Someone should see if they can get one for free also lol just say what I said "that's crazy, my cousin got it for free!" Lol good luck
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I moved over a year ago to an area far outside Tampa florida and ended up getting one as well. its funny seeing peoples faces when I refer to it as my own personal tower.. it has made a big difference. I didn't lie about getting for free, once they looked up my zip code they said it would be on its way no cost as long as I keep in good standing. I knew there is a reason I put up with Sprint for 12 years..
congrats!
---------- Post added at 02:21 PM ---------- Previous post was at 02:04 PM ----------
Korey_Nicholson said:
Airaves do hurt your home broadband speed considerably. So take that into consideration
Sent from my SPH-D710 using xda premium
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I had it on Verizon FIOS and now have the device on a local dsl line (I moved the device tomy parents house) the home internet is still just fine.. I am a hevay xbox/ps3 gamer and never noticed any lag.
edit: wow wait 5 minutes between posts? really? I'm not a new member, I just normally don't post!
Related
Title says it all, I just had some good luck.
I have the EVO 3D (which I used my yearly upgrade on, what a waste) and I'm suffering from not getting any signal and missing phone calls, voicemails, etc, even 10 feet from my airrave at my house. I tried calling sprint tech support multiple times but to no avail, nobody would listen and kept talking about the network ticket that's open in my area and that would fix the problem I was having (even after I mentioned I have an airrave and still having the problem 10 ft from it.)
So I had placed an order for the E4GT on the 20th online at sprint.com. I was just fed up, and I was willing to drop 5 bills on the phone. About 2 hours later I decided to call and cancel the order for a number of reasons. The order was successfully canceled.
Yesterday the damn phone showed up on my front porch after I arrived home. I called that evening to return the phone. The helpful CR said that the order was successfully canceled and my account wouldn't be charged. This is the part that I couldn't believe. She said that it was up to me if I wanted to return the phone or not. She was even offered to activate it for me.
Just when I've lost all hope for Sprint, something like this happens lol.
And I'm enjoying this phone, it's definitely a lot smoother than the EVO 3D, and it can make friggin phone calls.
Hope it works out. I think they have a different department that looks at the inventory and figures out discrepancies. One time they shipped two phones for a single order. Called and told them and they said basically the same thing, their mistake but there is no record of the second shipment so there's nothing to do on their end. A week later someone in a different department called and said they shipped a second phone by mistake and they would send a prepaid package to return the phone or would charge full retail.
I wouldn't say you are home free yet.....
So the question is, are you willing to pay for it if they find out now that you had a chance to play with it or would you go back your 3D?
dont be so happy,yet
they will find out,you will see it on your next bill trust me...
At least he has a chance to argue his case with the evo problem.
Sent from my SPH-D710 using Tapatalk
My bill should be posted in 2-3 days so we shall see if it shows up or not. The Cs rep even offers to call back in 10 days to see if the bill posted with the charge on there and to see how I was liking my device.
Sent from my SPH-D710 using Tapatalk
let me give some advice.always ask the rep to send you an email confirmation,that way you have a way to make an argument more strong,than she/ he said....
---------- Post added at 10:02 PM ---------- Previous post was at 09:44 PM ----------
let me give some advice.always ask the rep to send you an email confirmation,that way you have a way to make an argument more strong,than she/ he said....
One has to wonder if there is just not some glitch in their system that will rectify itself during some batch processing that might not occur until the end of your billing cycle or Sprint's Inventory reconciliation at the end of their monthly cycle. Most of the time the records for transactions are just marked deleted or cancelled until such time as the batch processing takes place and then those records are processed and compared against other tables in the database.
Well my Sprint bill just posted and the phone isn't on my bill, it looks like I'm home free!
spencer88 said:
Well my Sprint bill just posted and the phone isn't on my bill, it looks like I'm home free!
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Click to collapse
I ended up getting mines for free also.. Hehe. Only got charged an activation fee. I can live with that! LOL
NeeceeBabe said:
I ended up getting mines for free also.. Hehe. Only got charged an activation fee. I can live with that! LOL
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Haha how'd you do that?
spencer88 said:
Haha how'd you do that?
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Click to collapse
I'm friends with a head manager at sprint Hehe.
Sent from my SPH-D710 using xda premium
spencer88 said:
Well my Sprint bill just posted and the phone isn't on my bill, it looks like I'm home free!
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Click to collapse
Sounds like customer service is suffering from LOS..sorry. culdnt resist
Sent from my SPH-D700 using xda premium
lol if ur clear for 6 months u did good
NeeceeBabe said:
I'm friends with a head manager at sprint Hehe.
Sent from my SPH-D710 using xda premium
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"head manager" and a free phone? sounds about right
Sent from my SPH-D710 using xda premium
That's right
Samsung Galaxy S Dos indeed
I didnt get the phone for free, but I ordered the phone via wirefly. For some odd reason, my upgrade didnt get used. So i bought another one the following day and sold it to a friend who was no longer eligible for the upgrade.
this is not the first time this has happened on my account... happened once before about a year and a half ago on another line on my account.
jirafabo said:
"head manager" and a free phone? sounds about right
Sent from my SPH-D710 using xda premium
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Lmfao! Your such a are prick lololol
NeeceeBabe said:
Lmfao! Your such a are prick lololol
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Loll I see but you know better loll
.: sent from my Samsung Galaxy S II Epic 4G Touch :.
NeeceeBabe said:
Lmfao! Your such a are prick lololol
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oh come on.. you know none of us would get a free one if we were friends with a manager... a discount maybe but a free one? hmmm I definitely think your lack of male genitalia is the root cause of that
If I was to send Sprint speed test screenshots with my phone rooted (TNz Blend ROM) would they say anything?
Imho I don't think it would accomplish anything. I'm guessing your hopes are that sprint will have a visual of what they already know..their data speeds blow. Don't get me wrong, the squeaky wheel gets the oil, but I think sprint would just dismiss it. Especially coming from a "modded" device.
Sent from this phone
patrick_1 said:
Imho I don't think it would accomplish anything. I'm guessing your hopes are that sprint will have a visual of what they already know..their data speeds blow. Don't get me wrong, the squeaky wheel gets the oil, but I think sprint would just dismiss it. Especially coming from a "modded" device.
Sent from this phone
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Click to collapse
Well I couldn't agree more. However, a theme park has moved into my area and during the day I nor can anyone else I know that has sprint send or receive calls or text at least 75% of the time. Also less than dial up speeds during the day. Like .02Mbps to .08Mbps. I the really early morning hours I'be gotten up to 2Mbps, on average 1.30Mbps. I mean my network location works everywhere but where I live... (the crap tower)
Sent from my SPH-D710 using Tapatalk
niv3d said:
Well I couldn't agree more. However, a theme park has moved into my area and during the day I nor can anyone else I know that has sprint send or receive calls or text at least 75% of the time. Also less than dial up speeds during the day. Like .02Mbps to .08Mbps. I the really early morning hours I'be gotten up to 2Mbps, on average 1.30Mbps. I mean my network location works everywhere but where I live... (the crap tower)
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
I've heard of people successfully receiving one of those broadband powered Sprint mobile extenders...like a mini cell tower powered by your broadband connection (AIRAVE). Just call them, complain that you're having problems with cellular reception in your home and state whether or not the company is planning on implementing any fixes for this situation. They'll probably make you run some diagnostics on your phone but state that a friend of yours was given one of those and see what they say? YMMV
Call this: 866 556 7310
Tell them you have problems with reception in and around your house, and is tired of having to walk mad far to get reception. Ask them if they could supply you with their AIRAVE.
Yea man. An Airave. I actually have 2 of them lol. My house is fine but 30 feet outside of my house or anywhere near that tower I'm toast
Sent from my SPH-D710 using Tapatalk
Ok yeah, that's ridiculous. They need to reevaluate that area and upgrade the tower that's being pulled from. There is a section on sprints web page that, once you've put in your zip, will show you tower placement and whether that tower has been or is scheduled to be upgraded. Let sprint know you've noticed this, they want to retain you as a customer, if anything they'll credit you're acct for the inconvenience. I have to admit, they DO have great customer service when faced with a legitimate complaint.
Sent from this phone
patrick_1 said:
Ok yeah, that's ridiculous. They need to reevaluate that area and upgrade the tower that's being pulled from. There is a section on sprints web page that, once you've put in your zip, will show you tower placement and whether that tower has been or is scheduled to be upgraded. Let sprint know you've noticed this, they want to retain you as a customer, if anything they'll credit you're acct for the inconvenience. I have to admit, they DO have great customer service when faced with a legitimate complaint.
Sent from this phone
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Click to collapse
Ohhh trust me I've had ohh about 10 tickets open myself. Not to mention others who have called. I've gotten my share of credits also. At one point they apparently had 10 tickets open at once. I've talked to many supervisors and a couple engineers about it. This has been happening since October. They said its been "fixed" 4 times now. I LOL at that
Sent from my SPH-D710 using Tapatalk
niv3d said:
Ohhh trust me I've had ohh about 10 tickets open myself. Not to mention others who have called. I've gotten my share of credits also. At one point they apparently had 10 tickets open at once. I've talked to many supervisors and a couple engineers about it. This has been happening since October. They said its been "fixed" 4 times now. I LOL at that
Sent from my SPH-D710 using Tapatalk
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Click to collapse
Haha 10 tix! Outstanding!
Sent from this phone
dcxgod said:
I've heard of people successfully receiving one of those broadband powered Sprint mobile extenders...like a mini cell tower powered by your broadband connection (AIRAVE). Just call them, complain that you're having problems with cellular reception in your home and state whether or not the company is planning on implementing any fixes for this situation. They'll probably make you run some diagnostics on your phone but state that a friend of yours was given one of those and see what they say? YMMV
Call this: 866 556 7310
Tell them you have problems with reception in and around your house, and is tired of having to walk mad far to get reception. Ask them if they could supply you with their AIRAVE.
Click to expand...
Click to collapse
niv3d said:
Yea man. An Airave. I actually have 2 of them lol. My house is fine but 30 feet outside of my house or anywhere near that tower I'm toast
Sent from my SPH-D710 using Tapatalk
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Click to collapse
Yeah, about AIRAVE, it may boost your singal, but in my case it duplicated my texts or caused some not to go out. I turn AIRAVE off and everything is fine. As soon as it's back on, boom 2,3 copies of the same text come randomly.
All I did was call in to find about sprint connect.. then they tell me I'd have to get rid of my airave which the only reason I got it was because I get no reception in my house. And its only unlimited on the sprint network. No thanks. I got a replacement airave so now the lady wants to tell me I have a canceled line? Like an hour later all they can tell me was they cancelled my airave line and created a new number lol. Then some lady says my payment arrangement is for the wrong date so I'm put on hold yet again.. just to find out its until the 26th lol. How smart are these people? Who's used more than 10% battery talking to sprint? Post here! I know we will get some crazy stories..
Sent from my E4GT
WTF are you even talking about?
Long story short he spent so much time on the line with Sprint that it used 10% of his battery life.
See that's was easier.
And he made payment arrangements
Sent from my SPH-D710 using xda premium
You tell him, Fry.
mikel719 said:
And he made payment arrangements
Sent from my SPH-D710 using xda premium
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so... lol i do about 2-3 times a year..... cant help it im broke all the time cuz i decide to rebuild/add to my competition car audio system every year
Edit lol I though you where doggin him because of it... Disregard the post
Bear gri11z said:
so... lol i do about 2-3 times a year..... cant help it im broke all the time cuz i decide to rebuild/add to my competition car audio system every year
Edit lol I though you where doggin him because of it... Disregard the post
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Lmao, not dogging any one. Guess I should have put a smiley face at the end.
Sent from my SPH-D710 using xda premium
First world problems:
Called customer service
Used 10% of my battery.
elliwigy said:
All I did was call in to find about sprint connect.. then they tell me I'd have to get rid of my airave which the only reason I got it was because I get no reception in my house. And its only unlimited on the sprint network. No thanks. I got a replacement airave so now the lady wants to tell me I have a canceled line? Like an hour later all they can tell me was they cancelled my airave line and created a new number lol. Then some lady says my payment arrangement is for the wrong date so I'm put on hold yet again.. just to find out its until the 26th lol. How smart are these people? Who's used more than 10% battery talking to sprint? Post here! I know we will get some crazy stories..
Sent from my E4GT
Click to expand...
Click to collapse
so let me get this straight, you complain about customer care and call them, yet 90 percent of the world knows how to use Google, man I hope I dont talk to you today at work .....
A while back I took my phone into sprint because the screen was going dead every few minutes. They gave me a new phone and I immediately turned on 4g to try it out. The woman at the store took it out of my hand, turned off 4g and said "We don't have 4g around here, don't even turn it on."
I listened to her until tonight. I turned on 4G in my room in my home where I can hardly get any signal at all… Dolphin browser loads almost immediately, Baconreader pulls reddit up so fast. Loading images takes seconds instead of minutes.
… I'm seriously going to slap someone. I'm just trying to think of reasons as to why this could happen without me knowing. I mean I know I'm a rube for not turning on 4G since she said it would be a waste of time but this is completely contradicting everything she said. Is it possible my rom (calkulin 3.0) could be helping my phone connect with 4G towers from other providers? It says 4G and 3G signal and roam control is set to auto and it is not roaming.
The speed test still says it's below 1mb for upload and download. Pretty much .40 mbps. Still that's better than what it was before… I'm just so confused.
Some employees are just misinformed and well, just dumb. They are a bad representation of a company. But yea if i was u, i probably would've turn 4g on as soon as i left the store lol
Sent from my SPH-D710 using XDA
Maybe they updated your service since she said that or she just doesn't know that 4g is actually available. El29 has the best performance as far as signal goes. At least that's my opinion.
Sent from my SPH-D710 using Tapatalk
ddrt said:
Is it possible my rom (calkulin 3.0) could be helping my phone connect with 4G towers from other providers?
Click to expand...
Click to collapse
The only other company using WiMax is Clear who's parent company if you want to call it that built for Sprint. Though I can't be certain pretty sure everything their using is part of their contract with sprint and very few towers are being added.
Overstew said:
El29 has the best performance as far as signal goes. At least that's my opinion.
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EL29 was great but somewhere along the line during these ICS leaks i started getting 4G on the freaking highways i take to and from work. I seriously doubt that many towers got added
1st. why the hell would you listen to someone when they tell you not to do something with your phone, its yours.
2nd. you pay for that service, thats one of the first things I would have checked to make sure it did/didnt work in an area you knew you could get 4g.
3rd. CONGRATS on finding 4g where most cant
Sent from my SPH-D710 using xda premium
I think you have been had.
Don't bother turning on your phone at all. Sprint has no service in your area. The lady just wanted commission.
As a favor, I'd be willing to take your phone off your hands for $25 bucks, but the offer expires in 24hrs because I'm helping out someone else in the same situation as yourself.
sfhub said:
I think you have been had.
Don't bother turning on your phone at all. Sprint has no service in your area. The lady just wanted commission.
As a favor, I'd be willing to take your phone off your hands for $25 bucks, but the offer expires in 24hrs because I'm helping out someone else in the same situation as yourself.
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wow, what a nice offer
sfhub said:
I think you have been had.
Don't bother turning on your phone at all. Sprint has no service in your area. The lady just wanted commission.
As a favor, I'd be willing to take your phone off your hands for $25 bucks, but the offer expires in 24hrs because I'm helping out someone else in the same situation as yourself.
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Click to collapse
Humor and sarcasm,,, I know it when I see it. And I see what you did there,,
Sent from my SPH-D710 using xda premium
While there is no advertised 4G in Omaha,it is considered a test market so I get 4g from clearwire. Check for yourself. Www.clear.com/coverage
Only a speed test will tell you if you have 4G, or not.
Well, Sprint notes in the community forums that there is limited 4G coverage in Sioux Falls area... CW suggests they're using the BridgeMaxx towers.
http://www.digitalbridgecommunications.com/OurTowns/tabid/69/Default.aspx
Guess it was never confirmed though.
I've been with Sprint for a while now. Lately i've had a lot of complaints that people can't get to me. My girlfriend never gets notified when she gets a voicemail.
It takes us 3-4 times to dial any number.I've been missing important call for the last 2 months. One of them including my grandfather passing away.
It's really bad at my work. No signal at all and always roaming. I cannot continue to use this service.
I've called customer support and they told me that they are aware that a lot of people have had missed calls since March when they started rolling out the network vision upgrade. So for the last months I can get at least 4 people that have the same problem. Nothing is getting resolved and it seems nobody cares.
I took my phone in to get it check out by a tech and there is nothing wrong with it. Since I know of at least 4 other persons experiencing this, I'm sure now that this is not an issue with me.
What I am asking is why do I need to keep paying for a service that I cannot rely on? I have missed important calls, one of them regarding a family member passing away. I can barely make any calls. The data is really slow, pathetic. I cannot count on the Sprint network to do any of the basic functions that I am paying for.
I have tried to call Sprint to get any type of conpenssation or to get them to let me move but they keep telling me that it will all be better.
Anyone got any suggestions. I cannot stay with a company that is responsible for missing the last call i might have gotten from my granfather.
apatcas said:
I've been with Sprint for a while now. Lately i've had a lot of complaints that people can't get to me. My girlfriend never gets notified when she gets a voicemail.
It takes us 3-4 times to dial any number.I've been missing important call for the last 2 months. One of them including my grandfather passing away.
It's really bad at my work. No signal at all and always roaming. I cannot continue to use this service.
I've called customer support and they told me that they are aware that a lot of people have had missed calls since March when they started rolling out the network vision upgrade. So for the last months I can get at least 4 people that have the same problem. Nothing is getting resolved and it seems nobody cares.
I took my phone in to get it check out by a tech and there is nothing wrong with it. Since I know of at least 4 other persons experiencing this, I'm sure now that this is not an issue with me.
What I am asking is why do I need to keep paying for a service that I cannot rely on? I have missed important calls, one of them regarding a family member passing away. I can barely make any calls. The data is really slow, pathetic. I cannot count on the Sprint network to do any of the basic functions that I am paying for.
I have tried to call Sprint to get any type of conpenssation or to get them to let me move but they keep telling me that it will all be better.
Anyone got any suggestions. I cannot stay with a company that is responsible for missing the last call i might have gotten from my granfather.
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Sell your phones use it to pay eta and go to what ever service provider you want.
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daniel4653 said:
Sell your phones use it to pay eta and go to what ever service provider you want.
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OK. you obviously didnt read everything... and thats ok. thank you for your opinion but that's not going to happen.
Selling my phones to pay an EFT because of spotty service is not justifiable.
If it has been driving you crazy which it seems to have since you miss important calls. Go with Verizon which will probably solve all your problems.
And you said it yourself that you cannot stay with a company that gives you problems so go to another company that will satisfy you
How does that not solve your problem.
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You not being happy in no way entitles you to get out of a contract fee free. Network vision is supposed to dramatically increase usability and from what I've read from people it has. For every four people you know that's having service issues I can guarantee there's a hundred who don't. You're on a website with information on different things to try to fix any possible problem. If you truly don't like the service suck it up and pay the etf
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I think the OP is asking what the suggested method is for convincing Sprint that he should not have to pay any fees to terminate service because essentially Sprint is not upholding their side of the contract. In other words, what is the procedure for claiming breach of contract on Sprint? And yes, breach of contract is a legal means to get out of a contract without being obligated to pay any fees and sometimes is enough to get rewarded compensation for those months that you were paying for and not receiving service.
I'm in mostly the same boat as the OP but fortunately the only thing I ever use is text messaging and data through wifi so it doesn't bother me that I can't make or receive calls at work or home much less get any kind of data at either location besides wifi. For the most basic of plans, Sprint charges me less than Verizon would which is why I moved to them but it is a bit disappointing to have a phone where 1/2 of the features (arguably the more important 1/2) don't work.
fiernaq said:
I think the OP is asking what the suggested method is for convincing Sprint that he should not have to pay any fees to terminate service because essentially Sprint is not upholding their side of the contract. In other words, what is the procedure for claiming breach of contract on Sprint?
I'm in mostly the same boat as the OP but fortunately the only thing I ever use is text messaging and data through wifi so it doesn't bother me that I can't make or receive calls at work or home much less get any kind of data at either location besides wifi. For the most basic of plans, Sprint charges me less than Verizon would which is why I moved to them but it is a bit disappointing to have a phone where 1/2 of the features (arguably the more important 1/2) don't work.
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Force roam all the time like crazy. I have seen couple people who were asked to leave sprint due to that with no etf. Under no circumstances I would do that but that's what others have done before.
When Network Vision took place around my area, things got really bad until everything was set up and running. Well worth the wait
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locoboi187 said:
When Network Vision took place around my area, things got really bad until everything was set up and running. Well worth the wait
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Yup
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http://www.engadget.com/2012/09/13/sprint-flipping-the-lte-switch-in-boston-and-chicago/
If they are aware of a problem in your area with service and have no eta u can cancel with no etf. When sprint Renegotiated its deals with Verizon and the coverage shrank in certain areas I know for a fact they let 100's if not thousands of people cancel freely so I see this as no different
Edit: if u get no where with regular csr pm me for the number for executive services they will let u cancel for sure with no etf
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Thank you all for the answers.
In my book i cannot stay with Sprint out of principle. Because of them my phone never ringed when my grandfather called me on the night before he died.
My eft after talking to a representative is only 100$.
It should be zero if your phone doesn't work.
Sprint cost me $300 dollars a few weeks ago. Good like trying to get anything out of them.
Sorry for your loss, yes sprint sucks, i hope to leave it soon.
apatcas said:
Service issue
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You might want to voice up on sprint forums rather than on XDA, there are few sprint employees here.
Or put your phone up on MP if its a epic touch for example post it cheap around $150-175 for a quick sell and use that money if they do end up charging you $100.
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There was a cell site that covered my gf's old workplace and the bowling alley across the street we bowled at that was a data black hole for years. I don't know if it's improved but we don't go there anymore. There are just some buildings that are horrible for rf penetration. The moment you step outside, you get service and signal. There's always the possibility that there's some electronics or machines in the building that are creating interference in the frequency band these phones operate in.
locoboi187 said:
When Network Vision took place around my area, things got really bad until everything was set up and running. Well worth the wait
Sent from my SPH-D710 using xda premium
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Same here
heres a great idea....instead of complaining why dont you be proactive and cancel ur service and go to another carrier. Other than that xda is not a site to whine and complain about sprint or your service which most of us do not experience since we do not live where you do.
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