Develop Bugs

Sprint and Me

Ok, So I am incredibly unsatisfied with Sprint's service as of late. I purchased the Epic 4g Touch and experienced the dreaded "Loss Of Service" bug frequently. I was within my 14 day return limit so I went into the Visalia California Sprint Store to swap out for a different model (namely the Evo 3d which I traded in for the e4gt). I also signed 5 of my friends up with sprint as well and 2 of them got the e4gt and had the same exact issues. They convinced me to try a replacement and assured me that if it still experienced that bug I could return it within 14 days of receiving the replacement phone. The replacement phone was worse than the one I had originally and lost service every hour. I missed several calls from work leaving my employer under the impression I was angry and ignoring her and almost cost me my job. So I went in to the Visalia California store yet again to get a replacement model. I spoke with the same woman that convinced me to get the replacement model (She was also the manager) and she stated that the device was out of its 14 days since the FIRST device and that I couldn't get a different model (see what she did there?). So I went home and called Sprint off of another line and spent 4 hours total on hold. I hung up and called Sprint tech support and after running tests and walking me through updates and such the rep spoke with a manager on his end and concluded that I needed a different model of phone. He stated that he would note that down in the ticket and to go into the Visalia California store and they would give me a different model. So I went in to the store and spoke with the manager yet again. This time after reading the ticket she became rude and uncivil stating that the ticket says "customer needs to try a different model of phone" and that they didn't have to provide it for me and that even if it did, corporate cannot make them give me a different model. The whole time I was civil and polite but my frustration was building. I drove an hour to the Sprint store in Fresno only to find out that Visalia had to handle my case and that they could not even replace it with the same model. So I found a man on craigslist and traded it for a Nexus S 4g. I plan on paying out my contract asap and switching to Verizon. They know how to treat a customer.
/End rant/

Call account services, and speak with a manager. They should be able to escalate a claim. Or at least do something more for you.
Sent from my Nexus S 4G using Tapatalk

Account services was the first call I made. they would transfer and drop me. This literally happened 12 times.

Wow that's crazy. Sprint is actually really cool here and if there's notes on your account the corporate store will always honor what they tell you on the phone. They even replaced an Evo with a bad speaker that my buddy had bought at an "authorized retailer" AFTER his 30 days were up.
I'd fight them so hard on this. Look for any sites that rate local businesses and flame that chick like there's no tomorrow. Also threaten and follow up with a complaint to the BBB. You don't have to take that treatment from anyone.
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I already traded my phone to someone else so I doubt they will do anything for me.
But yeah I will report them. didn't have to deal with sh*t like this with the big red

Yeah probably a little late since you traded for a nexus. You could have at least sold the e4gt to pay the early termination fees and just left sprint.
Sent from my §ãM§ûñG GåLâXÿ §2 éPîç 4G TøùçH

So your not making the ics rom? Haha....
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jeffyv2 said:
So your not making the ics rom? Haha....
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Hahaha not for the e4gt that's for sure xD
And yeah I needed a working phone asap so at the time it seemed the best option. I can pay the fees I just refuse to. I tried to pull that card and they transferred me to a manager which i was conveniently disconnected from in the process.

Wait what the hell? Verizon and AT&T both limit your data now? WTF I cant do that God they are sooo lucky I need a phone. So I get a choice between sh*tty customer service and sh*tty cellphone service... I can't live in this world anymore

T-Mobile and Sprint have the best customer service IMO. But if T-Mobile is absorbed by AT&T... game over.
Sent from my Nexus S 4G using Tapatalk

Did u trade the epic touch and nexus s straight up?
Sent From My Evo Killer!!!

I know how to get unlimited data on att
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n00b1269 said:
I know how to get unlimited data on att
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Mind sharing?
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n00b1269 said:
I know how to get unlimited data on att
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But didn't they announce throttling after 2gigs of use? I know tmobile did already and god knows AT&T will not be outdone as far as giving people less for their money.
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Activate a new account with a 2g iPhone. Do the activation thru iTunes and select unlimited data, wait a week it so and switch your sim to the phone you want the unlimited data on and call care and update the imei .
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n00b1269 said:
Activate a new account with a 2g iPhone. Do the activation thru iTunes and select unlimited data, wait a week it so and switch your sim to the phone you want the unlimited data on and call care and update the imei .
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And that works? With no throttling etc
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Haven't got a report of any problem yet with it.
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n00b1269 said:
Haven't got a report of any problem yet with it.
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Sounds awesome. Thanks for sharing.
Sent From My Evo Killer!!!

I wish you luck. I switched from Verizon because the customer service for me was about equivalent to being at the license bureau.

I thought California required a 30 day "trial" period
timinator94 said:
Ok, So I am incredibly unsatisfied with Sprint's service as of late. I purchased the Epic 4g Touch and experienced the dreaded "Loss Of Service" bug frequently. I was within my 14 day return limit so I went into the Visalia California Sprint Store to swap out for a different model (namely the Evo 3d which I traded in for the e4gt). I also signed 5 of my friends up with sprint as well and 2 of them got the e4gt and had the same exact issues. They convinced me to try a replacement and assured me that if it still experienced that bug I could return it within 14 days of receiving the replacement phone. The replacement phone was worse than the one I had originally and lost service every hour. I missed several calls from work leaving my employer under the impression I was angry and ignoring her and almost cost me my job. So I went in to the Visalia California store yet again to get a replacement model. I spoke with the same woman that convinced me to get the replacement model (She was also the manager) and she stated that the device was out of its 14 days since the FIRST device and that I couldn't get a different model (see what she did there?). So I went home and called Sprint off of another line and spent 4 hours total on hold. I hung up and called Sprint tech support and after running tests and walking me through updates and such the rep spoke with a manager on his end and concluded that I needed a different model of phone. He stated that he would note that down in the ticket and to go into the Visalia California store and they would give me a different model. So I went in to the store and spoke with the manager yet again. This time after reading the ticket she became rude and uncivil stating that the ticket says "customer needs to try a different model of phone" and that they didn't have to provide it for me and that even if it did, corporate cannot make them give me a different model. The whole time I was civil and polite but my frustration was building. I drove an hour to the Sprint store in Fresno only to find out that Visalia had to handle my case and that they could not even replace it with the same model. So I found a man on craigslist and traded it for a Nexus S 4g. I plan on paying out my contract asap and switching to Verizon. They know how to treat a customer.
/End rant/
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Airave for free

So today I called sprint and told them I had crappy service at my house, so he starts asking the usual questions, (I also a new customer since last November, not sure if it matters) so then he tells I might qualify for airave. He asked me if I had hi speed internet, said yes, the he said it was going to pay $130 onetime fee no monthly fee also! I played stupid and I said "what that is crazy, how come my cousin got it for free?" (that was a lie lol) so he says hmmm really give one second ill see if can work something out..... He comes back and said well I talked to my boss and he said you can have it for free. Sweet!!! But I did have crappy service! But ever since that call im getting better 4G, but still two bars, I dont care cuz I mostly text and email.
Someone should see if they can get one for free also lol just say what I said "that's crazy, my cousin got it for free!" Lol good luck
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krazy_smokezalot said:
So today I called sprint and told them I had crappy service at my house, so he starts asking the usual questions, (I also a new customer since last November, not sure if it matters) so then he tells I might qualify for airave. He asked me if I had hi speed internet, said yes, the he said it was going to pay $130 onetime fee no monthly fee also! I played stupid and I said "what that is crazy, how come my cousin got it for free?" (that was a lie lol) so he says hmmm really give one second ill see if can work something out..... He comes back and said well I talked to my boss and he said you can have it for free. Sweet!!! But I did have crappy service! But ever since that call im getting better 4G, but still two bars, I dont care cuz I mostly text and email.
Someone should see if they can get one for free also lol just say what I said "that's crazy, my cousin got it for free!" Lol good luck
Sent from my SPH-D710 using xda premium
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I can't tell from your posts if you are trolling or not... If not I apologize. Anyways, congrats on the airave. Getting it for free is very common
Sent from my GT-P1000 using xda premium

Sounds pretty awesome. So we need to qualify for Airave? I wonder what it takes... I get like 0.5 Mbps or less with any modem on 3G at my house and max at like 3.5 Mbps with any modem on 4G.

iniz94 said:
Sounds pretty awesome. So we need to qualify for Airave? I wonder what it takes... I get like 0.5 Mbps or less with any modem on 3G at my house and max at like 3.5 Mbps with any modem on 4G.
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Yea me too I tried all modems still crappy service... And as for qualification im not to sure but all he asked was if I had hi speed internet thats about it from what I can remember
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I got mine free too a while back... It's sitting in a box unused because the new modems that I flashed have removed the Los issues.
Sent from my SPH-D710 using XDA App

Mine was free, but I don't use it, it causes more problems than its worth.

phatmanxxl said:
Mine was free, but I don't use it, it causes more problems than its worth.
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I said that exact same thing a while back and unplugged mine. Then later I plugged it back in because I really do get poor reception at my house SOMETIMES.
It seems the problems I had with my Airrave, I could have avoided by simply leaving my phones Wi-Fi turned off. I spoke with Sprint and it seems there's some type of conflict if you turn your phones wi-fi on and try to use the Airrave at the same time? they say "some" devices are luckey and can do both..My Epic Touch was one of the luckey ones "most of the time..except for text messages. For some reason, I wasn't always getting my texts?
Now I really like my Airrave and think its a great service (specially for FREE) I just have to remember two things:
1) At home, leave my phone's wi-fi turned off.
2) As I drive away from my house and decide to place a call I have to make sure I wait till I'm clear of my router, because for some reason the Airrave has a tough time switching from the router to a normal Sprint tower. If I don't the call tends to drop and I end up having to try again.
Other than this, I think its a screeming good deal though, THANKYOU Sprint!

The problem with the airave is that you have to have a good upload Internet connection. If you seed or use upload bandwidth while your talking people can't hear you that we'll.

I also got the Airave for free, I recently moved to Texas, and I have almost no signal in my house. The first day in the house, I have missed at east 6 phone calls.
After I phone call, Sprint sent me an Airave at no charge and it solved the problem. I can now use my phone and place phone calls!
I have been with Sprint for 9 years and I can only praise their customer service.

Well I guess it wouldn't be that useful for me since my reception is fine, but network speeds are slow. My home wifi is amazing though so I don't really use mobile network unless outside
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krazy_smokezalot said:
So today I called sprint and told them I had crappy service at my house, so he starts asking the usual questions, (I also a new customer since last November, not sure if it matters) so then he tells I might qualify for airave. He asked me if I had hi speed internet, said yes, the he said it was going to pay $130 onetime fee no monthly fee also! I played stupid and I said "what that is crazy, how come my cousin got it for free?" (that was a lie lol) so he says hmmm really give one second ill see if can work something out..... He comes back and said well I talked to my boss and he said you can have it for free. Sweet!!! But I did have crappy service! But ever since that call im getting better 4G, but still two bars, I dont care cuz I mostly text and email.
Someone should see if they can get one for free also lol just say what I said "that's crazy, my cousin got it for free!" Lol good luck
Sent from my SPH-D710 using xda premium
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lmao please do not do what he did, to clarify, we offer Airave for customers who are at risk of canceling due to poor coverage inside buildings. sorry but if you were on my line and tried to strong arm me to give it to you then I WOULD charge you, FYI I can see if you have bad service and I can see what tower and what side of that tower you are having bad service on. point im making please dont try to lie to your agent, it seriously makes our job easier to not help you

Airaves do hurt your home broadband speed considerably. So take that into consideration
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mkzbdroid said:
lmao please do not do what he did, to clarify, we offer Airave for customers who are at risk of canceling due to poor coverage inside buildings. sorry but if you were on my line and tried to strong arm me to give it to you then I WOULD charge you, FYI I can see if you have bad service and I can see what tower and what side of that tower you are having bad service on. point im making please dont try to lie to your agent, it seriously makes our job easier to not help you
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But I do have crap service! Hell I had my credit card ready to drop the Early termination fee and spend extra at Verizon and get my moneys worth! But since I talk to all reps with respect I usually get what im calling for EVEN when I was with Tmobile!!!
Also you are the type of reps I have no respect for! Put your self in my shoes. Tell me how it feels to pay for full service and only get half!! Wtf where they do that at!?? It like I buy a full tank of gas and it only fills it half way! Go kick rocks you azz
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Korey_Nicholson said:
Airaves do hurt your home broadband speed considerably. So take that into consideration
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Really?? Interesting... I have verzion FiOs will that have better results?? the only person who use it for big stuff is me I download ROMs and watch Netflix other than that me family uses it for Web browsing
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krazy_smokezalot said:
Really?? Interesting... I have verzion FiOs will that have better results?? the only person who use it for big stuff is me I download ROMs and watch Netflix other than that me family uses it for Web browsing
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No matter what you have... It uses a massive amount of download and upload speed. It's basically a lag switch lol
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Korey_Nicholson said:
No matter what you have... It uses a massive amount of download and upload speed. It's basically a lag switch lol
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can I lagswitch on mw3!? Lol jk
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krazy_smokezalot said:
But I do have crap service! Hell I had my credit card ready to drop the Early termination fee and spend extra at Verizon and get my moneys worth! But since I talk to all reps with respect I usually get what im calling for EVEN when I was with Tmobile!!!
Also you are the type of reps I have no respect for! Put your self in my shoes. Tell me how it feels to pay for full service and only get half!! Wtf where they do that at!?? It like I buy a full tank of gas and it only fills it half way! Go kick rocks you azz
Sent from my SPH-D710 using xda premium
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I did not dismiss your issue, but rather the way you feel of getting whats "entitled to you" if you truly have bad service then we can see that, there is absolutely no need to lie to a rep to prove your point and get something that that "could be" free because you read it on some blog, and to be quite honest im not attacking you im just trying to show you the current problem with some sprint customers.....cut out the drama queen theatrics and lies then ill be happy to send you the airave for free since you are having signal issues and ready to cancel, that sentence would be enough for me to send that device for free......do you see where im going with this.....your lie was completely unnecessary and just makes my job that much worse when I deal with this issues 40 times a day, 5 days a week

mkzbdroid said:
I did not dismiss your issue, but rather the way you feel of getting whats "entitled to you" if you truly have bad service then we can see that, there is absolutely no need to lie to a rep to prove your point and get something that that "could be" free because you read it on some blog, and to be quite honest im not attacking you im just trying to show you the current problem with some sprint customers.....cut out the drama queen theatrics and lies then we can say that sprint employees get respect from customers....
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Lol thats why you call with 1 question and get 5 different answers from various reps and managers.... The day sprint stops lying to me is the day I stop getting credits for anything and everything
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Bear gri11z said:
Lol thats why you call with 1 question and get 5 different answers from various reps and managers.... The day sprint stops lying to me is the day I stop getting credits for anything and everything
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hey I agree with you, the system isn't perfect, so I understand your frustration of getting wrong information but the credits will dry up and the only way our reps will get trained better is to have more funding for classes and education of correct information, which in turn means less credits anyway....so you and I want the same thing actually

krazy_smokezalot said:
So today I called sprint and told them I had crappy service at my house, so he starts asking the usual questions, (I also a new customer since last November, not sure if it matters) so then he tells I might qualify for airave. He asked me if I had hi speed internet, said yes, the he said it was going to pay $130 onetime fee no monthly fee also! I played stupid and I said "what that is crazy, how come my cousin got it for free?" (that was a lie lol) so he says hmmm really give one second ill see if can work something out..... He comes back and said well I talked to my boss and he said you can have it for free. Sweet!!! But I did have crappy service! But ever since that call im getting better 4G, but still two bars, I dont care cuz I mostly text and email.
Someone should see if they can get one for free also lol just say what I said "that's crazy, my cousin got it for free!" Lol good luck
Sent from my SPH-D710 using xda premium
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I moved over a year ago to an area far outside Tampa florida and ended up getting one as well. its funny seeing peoples faces when I refer to it as my own personal tower.. it has made a big difference. I didn't lie about getting for free, once they looked up my zip code they said it would be on its way no cost as long as I keep in good standing. I knew there is a reason I put up with Sprint for 12 years..
congrats!
---------- Post added at 02:21 PM ---------- Previous post was at 02:04 PM ----------
Korey_Nicholson said:
Airaves do hurt your home broadband speed considerably. So take that into consideration
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I had it on Verizon FIOS and now have the device on a local dsl line (I moved the device tomy parents house) the home internet is still just fine.. I am a hevay xbox/ps3 gamer and never noticed any lag.
edit: wow wait 5 minutes between posts? really? I'm not a new member, I just normally don't post!

Wow, sprint cust service just waisted 10% battery

All I did was call in to find about sprint connect.. then they tell me I'd have to get rid of my airave which the only reason I got it was because I get no reception in my house. And its only unlimited on the sprint network. No thanks. I got a replacement airave so now the lady wants to tell me I have a canceled line? Like an hour later all they can tell me was they cancelled my airave line and created a new number lol. Then some lady says my payment arrangement is for the wrong date so I'm put on hold yet again.. just to find out its until the 26th lol. How smart are these people? Who's used more than 10% battery talking to sprint? Post here! I know we will get some crazy stories..
Sent from my E4GT

WTF are you even talking about?

Long story short he spent so much time on the line with Sprint that it used 10% of his battery life.
See that's was easier.

And he made payment arrangements
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You tell him, Fry.

mikel719 said:
And he made payment arrangements
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so... lol i do about 2-3 times a year..... cant help it im broke all the time cuz i decide to rebuild/add to my competition car audio system every year
Edit lol I though you where doggin him because of it... Disregard the post

Bear gri11z said:
so... lol i do about 2-3 times a year..... cant help it im broke all the time cuz i decide to rebuild/add to my competition car audio system every year
Edit lol I though you where doggin him because of it... Disregard the post
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Lmao, not dogging any one. Guess I should have put a smiley face at the end.
Sent from my SPH-D710 using xda premium

First world problems:
Called customer service
Used 10% of my battery.

elliwigy said:
All I did was call in to find about sprint connect.. then they tell me I'd have to get rid of my airave which the only reason I got it was because I get no reception in my house. And its only unlimited on the sprint network. No thanks. I got a replacement airave so now the lady wants to tell me I have a canceled line? Like an hour later all they can tell me was they cancelled my airave line and created a new number lol. Then some lady says my payment arrangement is for the wrong date so I'm put on hold yet again.. just to find out its until the 26th lol. How smart are these people? Who's used more than 10% battery talking to sprint? Post here! I know we will get some crazy stories..
Sent from my E4GT
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so let me get this straight, you complain about customer care and call them, yet 90 percent of the world knows how to use Google, man I hope I dont talk to you today at work .....

Goodbye...

I called Sprint to buy out the rest of my contract (was eligible for upgrade on Oct. 1st), after about 25 minutes on the phone I agreed to pay $45 and my upgrade date will be reset! I love my E4GT but I just can't resist the new Evo. It's been fun... without the ICS kernel source... with a WVGA screen... but it's time to move on. The Evo is the best phone on any carrier now. I've put up with Sprint's 3G for this long, I suppose I can put up with it for another year. I don't get WiMAX at my house anyway, so it's not like I'm losing much.
Would be funny if they released official ICS/kernel source on the 18th. I'm not worried. I am excited.
Plus, for anyone wondering, try calling and asking about the buyout program! Just make it sound like you've already talked to people at a corporate store, like you KNOW what you're talking about. There's a $119.99 deal at Wirefly for the Evo, I think you get a $10 Google Wallet credit too. After the $36 upgrade fee the phone is only $146! Sure, you don't get it on launch day, but I think saving almost $100 is a good reason to wait an extra two days.

What was the point s2 is so similar. Should wait for nexus jellybean come Nov. You will be begging for jellybean leaks this time next year
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Will you be selling your E4GT?

The thing about Wire fly is u can't change the phone on the upgraded line until 6 months after purchase, otherwise they bill u an etf.
Sent from my SPH-D710 using Tapatalk 2

Esoteric68 said:
Will you be selling your E4GT?
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Yeah, after I activate the Evo.
Overstew said:
The thing about Wire fly is u can't change the phone on the upgraded line until 6 months after purchase, otherwise they bill u an etf
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That's not a problem. I'll be sticking with the Evo for AT LEAST 6 months... lol

yokken said:
That's not a problem. I'll be sticking with the Evo for AT LEAST 6 months... lol
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He means you can't upgrade your secondary line with the evo, and immediately swap the evo on the primary line. Unless you're six months out from upgrade period. I do that every time with Sprint.
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I don't have a secondary line... lol

jamesey said:
What was the point s2 is so similar. Should wait for nexus jellybean come Nov. You will be begging for jellybean leaks this time next year
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What was your previous phone? Kyocera "Iwannakillmyself" ?
---------- Post added at 06:54 PM ---------- Previous post was at 06:53 PM ----------
yokken said:
I don't have a secondary line... lol
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I don't know what everyone is whining about, but im thinking im getting an evo at the end in a week.

nabbed said:
What was your previous phone? Kyocera "Iwannakillmyself" ?
Evo why it matters I'm not sure
---------- Post added at 06:54 PM ---------- Previous post was at 06:53 PM ----------
I don't know what everyone is whining about, but im thinking im getting an evo at the end in a week.
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jamesey said:
What was the point s2 is so similar. Should wait for nexus jellybean come Nov. You will be begging for jellybean leaks this time next year
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Similar? IMO it blows our phone out of the water in every aspect
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yokken said:
I called Sprint to buy out the rest of my contract (was eligible for upgrade on Oct. 1st), after about 25 minutes on the phone I agreed to pay $45 and my upgrade date will be reset! I love my E4GT but I just can't resist the new Evo. It's been fun... without the ICS kernel source... with a WVGA screen... but it's time to move on. The Evo is the best phone on any carrier now. I've put up with Sprint's 3G for this long, I suppose I can put up with it for another year. I don't get WiMAX at my house anyway, so it's not like I'm losing much.
Would be funny if they released official ICS/kernel source on the 18th. I'm not worried. I am excited.
Plus, for anyone wondering, try calling and asking about the buyout program! Just make it sound like you've already talked to people at a corporate store, like you KNOW what you're talking about. There's a $119.99 deal at Wirefly for the Evo, I think you get a $10 Google Wallet credit too. After the $36 upgrade fee the phone is only $146! Sure, you don't get it on launch day, but I think saving almost $100 is a good reason to wait an extra two days.
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Whoa. You just made me jump off the couch. Do you know about Bank of America's Add it Up for wirefly? if you buy it through the BoA Add it Up link to Wirefly, you also get $50 cash rebate about 4 months later (just to make sure you stick with the phone).
I already preordered from sprint for my girl's line but I can cancel anytime before it's shipped I believe....
Also, $45 buyout for an Oct 1 upgrade? That seems way low. I'm due Sept 1 and that's making me think about it...
And I also think the Evo LTE will be a small step above our SGSII Epic Touch.
Edit. Can you link us to the $119, I'm seeing $149.

The EVO LTE is going to be awesome. I just bought the One X on AT&T and it is a MUCH better phone than the E4GT. Definitely a worthwhile upgrade. I would go back to Sprint for the EVO LTE but there is no Sprint LTE in my area, but with AT&T's I can get 25-28mbps down, and it's everywhere. Can't argue with that lol.

I spent a good amount of time in the At&t store today fapping to the phones. Loving the One X they have.

Don't get the white one
Sent from unnamed 2.0.1 powered galaxy s2 brought to you by sprint

I read the op and started laughing like crazy
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jirafabo said:
Do you know about Bank of America's Add it Up for wirefly? if you buy it through the BoA Add it Up link to Wirefly, you also get $50 cash rebate about 4 months later (just to make sure you stick with the phone).
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Can you expand on this a little bit? I have a BOA CC already. From looking on the add it up site i see you only get 5% cash back on electronics. Can you post any info you have on this $50 cash rebate?
Shoot I went from canceling my 199$ preorder with Sprint, to Best Buy (149.99)and now finally wirefly at 119$. I am more than happy to save another 50$ on the phone, and end up paying $70.
Although I have a feeling paying $70 might be a pipe dream.

I fukn hate these threads. YadaYada Yawn..HTC. Whatev.
Now dont go getin all mad now..

jirafabo said:
Edit. Can you link us to the $119, I'm seeing $149.
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http://www.wirefly.com/eCommerce/SpecialOffer.aspx?cid=26987_79339e2c60224c9291f2ee5cbbfc6cb8
Just change your zip code at the top of the page. If it changes to $149.99, sorry. But I changed it to mine and it stayed at $119.99.

So long, take this thread with you.
Sent from my SPH-D710 using Tapatalk 2

Haters gonna hate.
Sent from my goddamn computer.

I remember someone saying I can get a phone upgrade with my Airave $150 eligibility?!

I don't recall which thread (I tried searching) where some Sprint employer said I could PM him to get a new phone on the line where my Airave is since it is eligible for $150 rebate. Anyone have any idea?!

if a rep were to do that, they wouldn't be a sprint employee for long, especially if it was a free air rave through customer retention. air rave will always show as available for upgrade.
Sent from my SPH-D710 using xda premium

I did it with mine last year. I had a hard time at best buy and couldn't do it there. I went to radio shack and the guy processed it for me. I think he even had a hard time with however they process their upgrades in their system. He had to do something strange but I can't remember what. Just go and give it a try, the worst they can say is no.
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Talked to a rep 2 weeks ago about this and he actually forwarded me a screen shot of Sprints policy on this and it is a BIG NO!!! He said the person that does it could possibly be fired over it so he said you would be hard pressed to find a rep willing to do it.

If I log into my account on sprints website it shows my airwaves line as eligible for $150 rebate, I've never actually tried to use it though, wonder why the system shows it if you can't actually use it..
Sent from my SPH-D710 using XDA

It shows as eligible, but if you shop for an upgrade, it doesn't show any phones.
I'm not saying it's legal or anything, but I remember reading about people doing it here and wondered how to go about it. I'll check out my local Radio Shack this weekend and see what they said. Did you mention that it was an Airave or just told them the line number?! Also, did you lose your Airave function after this upgrade?!

akarol said:
It shows as eligible, but if you shop for an upgrade, it doesn't show any phones.
I'm not saying it's legal or anything, but I remember reading about people doing it here and wondered how to go about it. I'll check out my local Radio Shack this weekend and see what they said. Did you mention that it was an Airave or just told them the line number?! Also, did you lose your Airave function after this upgrade?!
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I just told them the number but I am pretty sure they found out it was the Airave. If I remember right, I think they processed the upgrade and then called customer service afterwords to swap the upgraded number from the airave to the actual phone I bought or something like that and customer service said they should not have done it but they were already done with it. The Airave works fine now. Give it a try. I did agree to a two year contract on the airave and I guess if I wanted to cancel it there would be an etf.
Sent from my SPH-D710 using xda premium

Doing an upgrade on an Airave line will get you fired quick, fast, and in a hurry.

akarol said:
It shows as eligible, but if you shop for an upgrade, it doesn't show any phones.
I'm not saying it's legal or anything, but I remember reading about people doing it here and wondered how to go about it. I'll check out my local Radio Shack this weekend and see what they said. Did you mention that it was an Airave or just told them the line number?! Also, did you lose your Airave function after this upgrade?!
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Radio Shack will do it, and you wont loose your Airave because it will be swapped back on. They dont care if its an Airave, its a contract for them and they will go above and beyond to get you that upgrade lol.

I did it. So, it is possible. And I did it at a Sprint Store.
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kc_exactly said:
I did it. So, it is possible. And I did it at a Sprint Store.
Sent from my SPH-D710 using xda premium
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Would they have to change the plan in the process of upgrading? I know I would have a really hard time, seeing as how I have a sero plan and upgrading an airave line.. lmfao
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Sunsparc said:
Doing an upgrade on an Airave line will get you fired quick, fast, and in a hurry.
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lies.. called sprint and spoke to telesales who was more than willing to upgrade my airrave last year when the sgs2 came out.. called back a few days later and was told could go to any dealer to do it and got mine at best buy for 173$ when it came out.. dont get fired.. if anything they just need to get permission from higher up to do it.. its like any other upgrade.. if sprint doesnt want us using the upgrade maybe they should send us new airraves instead of refurbished ones
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It is possible its a pain in the ass I've done it before I work for radioshack.
Sent from my SPH-D710 using xda premium

When I go on sprint site I also have the the upgrade option and click it and can't upgrade for a phone. Just tablets.
Sent from my SPH-D710 using XDA

I so hate that my Airave shows that upgrade, hate it even more it's listed first when I login and seems set to default or something. UGH

be careful with doing that i know months down the line if sprint systems find out that can and probably will charge u full price !!

dcowboys2184 said:
be careful with doing that i know months down the line if sprint systems find out that can and probably will charge u full price !!
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That's not possible. They can't just charge full price down the line. It'll either work or not.
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I'm not really feeling this topic. Sure, I'm all for getting a discount, but not in a scammy kind of way.