Wow, sprint cust service just waisted 10% battery - Samsung Epic 4G Touch

All I did was call in to find about sprint connect.. then they tell me I'd have to get rid of my airave which the only reason I got it was because I get no reception in my house. And its only unlimited on the sprint network. No thanks. I got a replacement airave so now the lady wants to tell me I have a canceled line? Like an hour later all they can tell me was they cancelled my airave line and created a new number lol. Then some lady says my payment arrangement is for the wrong date so I'm put on hold yet again.. just to find out its until the 26th lol. How smart are these people? Who's used more than 10% battery talking to sprint? Post here! I know we will get some crazy stories..
Sent from my E4GT

WTF are you even talking about?

Long story short he spent so much time on the line with Sprint that it used 10% of his battery life.
See that's was easier.

And he made payment arrangements
Sent from my SPH-D710 using xda premium

You tell him, Fry.

mikel719 said:
And he made payment arrangements
Sent from my SPH-D710 using xda premium
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so... lol i do about 2-3 times a year..... cant help it im broke all the time cuz i decide to rebuild/add to my competition car audio system every year
Edit lol I though you where doggin him because of it... Disregard the post

Bear gri11z said:
so... lol i do about 2-3 times a year..... cant help it im broke all the time cuz i decide to rebuild/add to my competition car audio system every year
Edit lol I though you where doggin him because of it... Disregard the post
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Lmao, not dogging any one. Guess I should have put a smiley face at the end.
Sent from my SPH-D710 using xda premium

First world problems:
Called customer service
Used 10% of my battery.

elliwigy said:
All I did was call in to find about sprint connect.. then they tell me I'd have to get rid of my airave which the only reason I got it was because I get no reception in my house. And its only unlimited on the sprint network. No thanks. I got a replacement airave so now the lady wants to tell me I have a canceled line? Like an hour later all they can tell me was they cancelled my airave line and created a new number lol. Then some lady says my payment arrangement is for the wrong date so I'm put on hold yet again.. just to find out its until the 26th lol. How smart are these people? Who's used more than 10% battery talking to sprint? Post here! I know we will get some crazy stories..
Sent from my E4GT
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so let me get this straight, you complain about customer care and call them, yet 90 percent of the world knows how to use Google, man I hope I dont talk to you today at work .....

Related

I ended up getting an Epic 4G Touch for free

Title says it all, I just had some good luck.
I have the EVO 3D (which I used my yearly upgrade on, what a waste) and I'm suffering from not getting any signal and missing phone calls, voicemails, etc, even 10 feet from my airrave at my house. I tried calling sprint tech support multiple times but to no avail, nobody would listen and kept talking about the network ticket that's open in my area and that would fix the problem I was having (even after I mentioned I have an airrave and still having the problem 10 ft from it.)
So I had placed an order for the E4GT on the 20th online at sprint.com. I was just fed up, and I was willing to drop 5 bills on the phone. About 2 hours later I decided to call and cancel the order for a number of reasons. The order was successfully canceled.
Yesterday the damn phone showed up on my front porch after I arrived home. I called that evening to return the phone. The helpful CR said that the order was successfully canceled and my account wouldn't be charged. This is the part that I couldn't believe. She said that it was up to me if I wanted to return the phone or not. She was even offered to activate it for me.
Just when I've lost all hope for Sprint, something like this happens lol.
And I'm enjoying this phone, it's definitely a lot smoother than the EVO 3D, and it can make friggin phone calls.
Hope it works out. I think they have a different department that looks at the inventory and figures out discrepancies. One time they shipped two phones for a single order. Called and told them and they said basically the same thing, their mistake but there is no record of the second shipment so there's nothing to do on their end. A week later someone in a different department called and said they shipped a second phone by mistake and they would send a prepaid package to return the phone or would charge full retail.
I wouldn't say you are home free yet.....
So the question is, are you willing to pay for it if they find out now that you had a chance to play with it or would you go back your 3D?
dont be so happy,yet
they will find out,you will see it on your next bill trust me...
At least he has a chance to argue his case with the evo problem.
Sent from my SPH-D710 using Tapatalk
My bill should be posted in 2-3 days so we shall see if it shows up or not. The Cs rep even offers to call back in 10 days to see if the bill posted with the charge on there and to see how I was liking my device.
Sent from my SPH-D710 using Tapatalk
let me give some advice.always ask the rep to send you an email confirmation,that way you have a way to make an argument more strong,than she/ he said....
---------- Post added at 10:02 PM ---------- Previous post was at 09:44 PM ----------
let me give some advice.always ask the rep to send you an email confirmation,that way you have a way to make an argument more strong,than she/ he said....
One has to wonder if there is just not some glitch in their system that will rectify itself during some batch processing that might not occur until the end of your billing cycle or Sprint's Inventory reconciliation at the end of their monthly cycle. Most of the time the records for transactions are just marked deleted or cancelled until such time as the batch processing takes place and then those records are processed and compared against other tables in the database.
Well my Sprint bill just posted and the phone isn't on my bill, it looks like I'm home free!
spencer88 said:
Well my Sprint bill just posted and the phone isn't on my bill, it looks like I'm home free!
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I ended up getting mines for free also.. Hehe. Only got charged an activation fee. I can live with that! LOL
NeeceeBabe said:
I ended up getting mines for free also.. Hehe. Only got charged an activation fee. I can live with that! LOL
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Haha how'd you do that?
spencer88 said:
Haha how'd you do that?
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I'm friends with a head manager at sprint Hehe.
Sent from my SPH-D710 using xda premium
spencer88 said:
Well my Sprint bill just posted and the phone isn't on my bill, it looks like I'm home free!
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Sounds like customer service is suffering from LOS..sorry. culdnt resist
Sent from my SPH-D700 using xda premium
lol if ur clear for 6 months u did good
NeeceeBabe said:
I'm friends with a head manager at sprint Hehe.
Sent from my SPH-D710 using xda premium
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"head manager" and a free phone? sounds about right
Sent from my SPH-D710 using xda premium
That's right
Samsung Galaxy S Dos indeed
I didnt get the phone for free, but I ordered the phone via wirefly. For some odd reason, my upgrade didnt get used. So i bought another one the following day and sold it to a friend who was no longer eligible for the upgrade.
this is not the first time this has happened on my account... happened once before about a year and a half ago on another line on my account.
jirafabo said:
"head manager" and a free phone? sounds about right
Sent from my SPH-D710 using xda premium
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Lmfao! Your such a are prick lololol
NeeceeBabe said:
Lmfao! Your such a are prick lololol
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Loll I see but you know better loll
.: sent from my Samsung Galaxy S II Epic 4G Touch :.
NeeceeBabe said:
Lmfao! Your such a are prick lololol
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oh come on.. you know none of us would get a free one if we were friends with a manager... a discount maybe but a free one? hmmm I definitely think your lack of male genitalia is the root cause of that

Tryin to Get Dat Airave

Well this happens to be my first thread started on here, cheers!
I'll get right into it..
I switched to Sprint from Verizon on October 1st since it was time for a new phone and I didn't wanna pay Verizon's ridiculous data prices. Well, after getting everything setup and choosing the Epic Touch 4g (woot!) I realized I actually don't get any signal at my house despite what their coverage maps show.
Since then, I have called Sprint support about 6 times regarding obtaining an Airave. The idea was actually suggested to me by the customer support guy after doing some sort of test on my phone that indicated I was in a 'rural' area. Well, after getting transferred several times and after a large amount of confusion I was told I was being shipped the Airave.
I called a week later after not receiving the device and was told that they didn't ship it and that they actually had to order it and then they'd ship it 3-5 days.
I called again after no word/package from Sprint and they said they hadn't ordered it last time I called (at this point I'm already raging) but now it was ordered and he gave me some kind of confirmation code.
Welll i called again...turns out they still hadn't ordered one and that confirmation code was BS. I demanded to talk to a supervisor and this guy assured me that I would get the device 3-5 days.
So after waiting again and still no Airave i called again, yelled at a supervisor before he explained the whole process to me. he said it would take 3-5 days to receive an email confirmation, 7-10 for them to order/receive it, 5-10 after that until i get it.
SOO! i called 5 days after receiving no email confirmation and they said to give them another 3-5 days for that email. at tthis point they told me i could cancel my contract for free if i wish.
i love the et4g but this 'support' is the worst i've ever received. i've never been blatantly deceived/lied to like this. not even verizon those red devils were this bad
any advice would be appreciated
Welcome to Sprint!
email [email protected]
Also, when you call back you do not really think they will let you out of your contract with no ETF, do you......It is just another one of their lies!
They usually respond within 24 hours and are willing to help.
chunology said:
Welcome to Sprint!
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Haha
[email protected] said:
email [email protected]
They usually respond within 24 hours and are willing to help.
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Thanks, I will try but I'm losing hope at this point
Dyam that suck, I got mine within 24 hours of being offered an airave due to poor reception at my house.
Sent from my SPH-D710 using xda premium
Bacardi222 said:
Haha
Thanks, I will try but I'm losing hope at this point
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email [email protected]
as the other person said, they will fix your issue.
Heres a number that we give to customers at our store - its a direct contact to the Airave Team.
Airave Team at 866-338-0077
Let me know how that works for you!
I had no problems. Called once got it within a week. Free entirely. Not in a rural area either. Just poor coverage in my basement.
Sent from my Galaxy S2 Epic 4g Touch.
bbedward said:
I had no problems. Called once got it within a week. Free entirely. Not in a rural area either. Just poor coverage in my basement.
Sent from my Galaxy S2 Epic 4g Touch.
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basement lol
Sent from my SPH-D710 using xda premium
I got mine in two days I couldn't believe how fast out came. I have always had great customer service from Sprint. When I called to get it I told the rep I work from home and cannot miss calls and he said no problem and that it will be no charge. I always wonder why others have problems getting Airaves because it was so easy.
Sent from my SPH-D710 using xda premium
Wow thank you guys so much for the replies!
I willl email Dan shortly and call that Airave number if that doesn't work
Bacardi222 said:
Wow thank you guys so much for the replies!
I willl email Dan shortly and call that Airave number if that doesn't work
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Tell CS your missing work calls and losing money and I bet you'll have one by saturday
Sent from my SPH-D710 using xda premium
bbedward said:
I had no problems. Called once got it within a week. Free entirely. Not in a rural area either. Just poor coverage in my basement.
Sent from my Galaxy S2 Epic 4g Touch.
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LOL! Whacha doin down there?
lookout4theyeti said:
Heres a number that we give to customers at our store - its a direct contact to the Airave Team.
Airave Team at 866-338-0077
Let me know how that works for you!
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+ 1 on this number. Called this directly a few months ago and offered me one within the first 30 seconds of the call.
Sent from my SPH-D710 using xda premium
I called that number and told them I wanted and airave because I got no service. Phone call lasted less than 10min and I had an airave at my door when I got back home 3 days later.
Is there a monthly fee for using an airave?
Transmission sent from a Galaxy S II with XDA Premium
Pheno.menon said:
Is there a monthly fee for using an airave?
Transmission sent from a Galaxy S II with XDA Premium
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Not if you get it for free because of poor reception at your house. I don't have a landline and I have terrible reception inside my house. I told them that this is my only phone and I need to be able to make and receive calls and I had one within 3 days. It helps if you give them an important reason why you need to get calls at the house. It also helps if you tell them you have no signal inside, but as soon as you step outside you get reception and it's a pain to have to go outside every time you need to make a call.
I switched to sprint in july and the day my phones got at my door I called and they offered me one for free with no monthly fee either. I have read that some were charged for the device but no monthly fee, and others were charged for both. When I had called he said I "qualified" to get one for free of charge. Right after that someone posted a thread about it in the evo 3d forums and sprint got hammered by people calling and asking for them. I know a bunch of people that got turned down for one due to limited supply
Pheno.menon said:
Is there a monthly fee for using an airave?
Transmission sent from a Galaxy S II with XDA Premium
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There is no monthly fee on the Airave. They used to be a fee on the older ones that did now have 3G. It was easy to get that fee waived anyway.
Now they just have a charge for the device but there is no monthly fee attached with it. It is the cost of the device that you want to get waived.
Just tell them you have a friend that lives near you and he was offered one at no charge. Say he was told the only stipulation is that he needs to return it if he were to leave Sprint. Say you want the same offer.
Bacardi222 said:
Well this happens to be my first thread started on here, cheers!
I'll get right into it..
I switched to Sprint from Verizon on October 1st since it was time for a new phone and I didn't wanna pay Verizon's ridiculous data prices. Well, after getting everything setup and choosing the Epic Touch 4g (woot!) I realized I actually don't get any signal at my house despite what their coverage maps show.
Since then, I have called Sprint support about 6 times regarding obtaining an Airave. The idea was actually suggested to me by the customer support guy after doing some sort of test on my phone that indicated I was in a 'rural' area. Well, after getting transferred several times and after a large amount of confusion I was told I was being shipped the Airave.
I called a week later after not receiving the device and was told that they didn't ship it and that they actually had to order it and then they'd ship it 3-5 days.
I called again after no word/package from Sprint and they said they hadn't ordered it last time I called (at this point I'm already raging) but now it was ordered and he gave me some kind of confirmation code.
Welll i called again...turns out they still hadn't ordered one and that confirmation code was BS. I demanded to talk to a supervisor and this guy assured me that I would get the device 3-5 days.
So after waiting again and still no Airave i called again, yelled at a supervisor before he explained the whole process to me. he said it would take 3-5 days to receive an email confirmation, 7-10 for them to order/receive it, 5-10 after that until i get it.
SOO! i called 5 days after receiving no email confirmation and they said to give them another 3-5 days for that email. at tthis point they told me i could cancel my contract for free if i wish.
i love the et4g but this 'support' is the worst i've ever received. i've never been blatantly deceived/lied to like this. not even verizon those red devils were this bad
any advice would be appreciated
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Holy crap! This is EXACTLY what I went through trying to get an airrave from sprint three years ago. I had been with sprint for 15 years and I got lied to repeatedly about it shipping and in the end they just offered me a $20/month credit to stay on Sprint. They even lied about that... I left for Verizon but hated the prices so I came back to sprint even thought sprint is by far the worst customer service company I have ever encountered (BY FAR). I've probably got half a dozen stories like this one from customer "service" about other issues I've had as well... If it wasn't for the friends/family pricing on an everything plan, I'd be long, long gone.

Airave for free

So today I called sprint and told them I had crappy service at my house, so he starts asking the usual questions, (I also a new customer since last November, not sure if it matters) so then he tells I might qualify for airave. He asked me if I had hi speed internet, said yes, the he said it was going to pay $130 onetime fee no monthly fee also! I played stupid and I said "what that is crazy, how come my cousin got it for free?" (that was a lie lol) so he says hmmm really give one second ill see if can work something out..... He comes back and said well I talked to my boss and he said you can have it for free. Sweet!!! But I did have crappy service! But ever since that call im getting better 4G, but still two bars, I dont care cuz I mostly text and email.
Someone should see if they can get one for free also lol just say what I said "that's crazy, my cousin got it for free!" Lol good luck
Sent from my SPH-D710 using xda premium
krazy_smokezalot said:
So today I called sprint and told them I had crappy service at my house, so he starts asking the usual questions, (I also a new customer since last November, not sure if it matters) so then he tells I might qualify for airave. He asked me if I had hi speed internet, said yes, the he said it was going to pay $130 onetime fee no monthly fee also! I played stupid and I said "what that is crazy, how come my cousin got it for free?" (that was a lie lol) so he says hmmm really give one second ill see if can work something out..... He comes back and said well I talked to my boss and he said you can have it for free. Sweet!!! But I did have crappy service! But ever since that call im getting better 4G, but still two bars, I dont care cuz I mostly text and email.
Someone should see if they can get one for free also lol just say what I said "that's crazy, my cousin got it for free!" Lol good luck
Sent from my SPH-D710 using xda premium
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I can't tell from your posts if you are trolling or not... If not I apologize. Anyways, congrats on the airave. Getting it for free is very common
Sent from my GT-P1000 using xda premium
Sounds pretty awesome. So we need to qualify for Airave? I wonder what it takes... I get like 0.5 Mbps or less with any modem on 3G at my house and max at like 3.5 Mbps with any modem on 4G.
iniz94 said:
Sounds pretty awesome. So we need to qualify for Airave? I wonder what it takes... I get like 0.5 Mbps or less with any modem on 3G at my house and max at like 3.5 Mbps with any modem on 4G.
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Yea me too I tried all modems still crappy service... And as for qualification im not to sure but all he asked was if I had hi speed internet thats about it from what I can remember
Sent from my SPH-D710 using xda premium
I got mine free too a while back... It's sitting in a box unused because the new modems that I flashed have removed the Los issues.
Sent from my SPH-D710 using XDA App
Mine was free, but I don't use it, it causes more problems than its worth.
phatmanxxl said:
Mine was free, but I don't use it, it causes more problems than its worth.
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I said that exact same thing a while back and unplugged mine. Then later I plugged it back in because I really do get poor reception at my house SOMETIMES.
It seems the problems I had with my Airrave, I could have avoided by simply leaving my phones Wi-Fi turned off. I spoke with Sprint and it seems there's some type of conflict if you turn your phones wi-fi on and try to use the Airrave at the same time? they say "some" devices are luckey and can do both..My Epic Touch was one of the luckey ones "most of the time..except for text messages. For some reason, I wasn't always getting my texts?
Now I really like my Airrave and think its a great service (specially for FREE) I just have to remember two things:
1) At home, leave my phone's wi-fi turned off.
2) As I drive away from my house and decide to place a call I have to make sure I wait till I'm clear of my router, because for some reason the Airrave has a tough time switching from the router to a normal Sprint tower. If I don't the call tends to drop and I end up having to try again.
Other than this, I think its a screeming good deal though, THANKYOU Sprint!
The problem with the airave is that you have to have a good upload Internet connection. If you seed or use upload bandwidth while your talking people can't hear you that we'll.
I also got the Airave for free, I recently moved to Texas, and I have almost no signal in my house. The first day in the house, I have missed at east 6 phone calls.
After I phone call, Sprint sent me an Airave at no charge and it solved the problem. I can now use my phone and place phone calls!
I have been with Sprint for 9 years and I can only praise their customer service.
Well I guess it wouldn't be that useful for me since my reception is fine, but network speeds are slow. My home wifi is amazing though so I don't really use mobile network unless outside
Sent from my SPH-D710 using XDA App
krazy_smokezalot said:
So today I called sprint and told them I had crappy service at my house, so he starts asking the usual questions, (I also a new customer since last November, not sure if it matters) so then he tells I might qualify for airave. He asked me if I had hi speed internet, said yes, the he said it was going to pay $130 onetime fee no monthly fee also! I played stupid and I said "what that is crazy, how come my cousin got it for free?" (that was a lie lol) so he says hmmm really give one second ill see if can work something out..... He comes back and said well I talked to my boss and he said you can have it for free. Sweet!!! But I did have crappy service! But ever since that call im getting better 4G, but still two bars, I dont care cuz I mostly text and email.
Someone should see if they can get one for free also lol just say what I said "that's crazy, my cousin got it for free!" Lol good luck
Sent from my SPH-D710 using xda premium
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lmao please do not do what he did, to clarify, we offer Airave for customers who are at risk of canceling due to poor coverage inside buildings. sorry but if you were on my line and tried to strong arm me to give it to you then I WOULD charge you, FYI I can see if you have bad service and I can see what tower and what side of that tower you are having bad service on. point im making please dont try to lie to your agent, it seriously makes our job easier to not help you
Airaves do hurt your home broadband speed considerably. So take that into consideration
Sent from my SPH-D710 using xda premium
mkzbdroid said:
lmao please do not do what he did, to clarify, we offer Airave for customers who are at risk of canceling due to poor coverage inside buildings. sorry but if you were on my line and tried to strong arm me to give it to you then I WOULD charge you, FYI I can see if you have bad service and I can see what tower and what side of that tower you are having bad service on. point im making please dont try to lie to your agent, it seriously makes our job easier to not help you
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But I do have crap service! Hell I had my credit card ready to drop the Early termination fee and spend extra at Verizon and get my moneys worth! But since I talk to all reps with respect I usually get what im calling for EVEN when I was with Tmobile!!!
Also you are the type of reps I have no respect for! Put your self in my shoes. Tell me how it feels to pay for full service and only get half!! Wtf where they do that at!?? It like I buy a full tank of gas and it only fills it half way! Go kick rocks you azz
Sent from my SPH-D710 using xda premium
Korey_Nicholson said:
Airaves do hurt your home broadband speed considerably. So take that into consideration
Sent from my SPH-D710 using xda premium
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Really?? Interesting... I have verzion FiOs will that have better results?? the only person who use it for big stuff is me I download ROMs and watch Netflix other than that me family uses it for Web browsing
Sent from my SPH-D710 using xda premium
krazy_smokezalot said:
Really?? Interesting... I have verzion FiOs will that have better results?? the only person who use it for big stuff is me I download ROMs and watch Netflix other than that me family uses it for Web browsing
Sent from my SPH-D710 using xda premium
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No matter what you have... It uses a massive amount of download and upload speed. It's basically a lag switch lol
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Korey_Nicholson said:
No matter what you have... It uses a massive amount of download and upload speed. It's basically a lag switch lol
Sent from my SPH-D710 using xda premium
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can I lagswitch on mw3!? Lol jk
Sent from my SPH-D710 using XDA App
krazy_smokezalot said:
But I do have crap service! Hell I had my credit card ready to drop the Early termination fee and spend extra at Verizon and get my moneys worth! But since I talk to all reps with respect I usually get what im calling for EVEN when I was with Tmobile!!!
Also you are the type of reps I have no respect for! Put your self in my shoes. Tell me how it feels to pay for full service and only get half!! Wtf where they do that at!?? It like I buy a full tank of gas and it only fills it half way! Go kick rocks you azz
Sent from my SPH-D710 using xda premium
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I did not dismiss your issue, but rather the way you feel of getting whats "entitled to you" if you truly have bad service then we can see that, there is absolutely no need to lie to a rep to prove your point and get something that that "could be" free because you read it on some blog, and to be quite honest im not attacking you im just trying to show you the current problem with some sprint customers.....cut out the drama queen theatrics and lies then ill be happy to send you the airave for free since you are having signal issues and ready to cancel, that sentence would be enough for me to send that device for free......do you see where im going with this.....your lie was completely unnecessary and just makes my job that much worse when I deal with this issues 40 times a day, 5 days a week
mkzbdroid said:
I did not dismiss your issue, but rather the way you feel of getting whats "entitled to you" if you truly have bad service then we can see that, there is absolutely no need to lie to a rep to prove your point and get something that that "could be" free because you read it on some blog, and to be quite honest im not attacking you im just trying to show you the current problem with some sprint customers.....cut out the drama queen theatrics and lies then we can say that sprint employees get respect from customers....
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Lol thats why you call with 1 question and get 5 different answers from various reps and managers.... The day sprint stops lying to me is the day I stop getting credits for anything and everything
Sent from my SPH-D710 using XDA App
Bear gri11z said:
Lol thats why you call with 1 question and get 5 different answers from various reps and managers.... The day sprint stops lying to me is the day I stop getting credits for anything and everything
Sent from my SPH-D710 using XDA App
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hey I agree with you, the system isn't perfect, so I understand your frustration of getting wrong information but the credits will dry up and the only way our reps will get trained better is to have more funding for classes and education of correct information, which in turn means less credits anyway....so you and I want the same thing actually
krazy_smokezalot said:
So today I called sprint and told them I had crappy service at my house, so he starts asking the usual questions, (I also a new customer since last November, not sure if it matters) so then he tells I might qualify for airave. He asked me if I had hi speed internet, said yes, the he said it was going to pay $130 onetime fee no monthly fee also! I played stupid and I said "what that is crazy, how come my cousin got it for free?" (that was a lie lol) so he says hmmm really give one second ill see if can work something out..... He comes back and said well I talked to my boss and he said you can have it for free. Sweet!!! But I did have crappy service! But ever since that call im getting better 4G, but still two bars, I dont care cuz I mostly text and email.
Someone should see if they can get one for free also lol just say what I said "that's crazy, my cousin got it for free!" Lol good luck
Sent from my SPH-D710 using xda premium
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I moved over a year ago to an area far outside Tampa florida and ended up getting one as well. its funny seeing peoples faces when I refer to it as my own personal tower.. it has made a big difference. I didn't lie about getting for free, once they looked up my zip code they said it would be on its way no cost as long as I keep in good standing. I knew there is a reason I put up with Sprint for 12 years..
congrats!
---------- Post added at 02:21 PM ---------- Previous post was at 02:04 PM ----------
Korey_Nicholson said:
Airaves do hurt your home broadband speed considerably. So take that into consideration
Sent from my SPH-D710 using xda premium
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I had it on Verizon FIOS and now have the device on a local dsl line (I moved the device tomy parents house) the home internet is still just fine.. I am a hevay xbox/ps3 gamer and never noticed any lag.
edit: wow wait 5 minutes between posts? really? I'm not a new member, I just normally don't post!

I remember someone saying I can get a phone upgrade with my Airave $150 eligibility?!

I don't recall which thread (I tried searching) where some Sprint employer said I could PM him to get a new phone on the line where my Airave is since it is eligible for $150 rebate. Anyone have any idea?!
if a rep were to do that, they wouldn't be a sprint employee for long, especially if it was a free air rave through customer retention. air rave will always show as available for upgrade.
Sent from my SPH-D710 using xda premium
I did it with mine last year. I had a hard time at best buy and couldn't do it there. I went to radio shack and the guy processed it for me. I think he even had a hard time with however they process their upgrades in their system. He had to do something strange but I can't remember what. Just go and give it a try, the worst they can say is no.
Sent from my SPH-D710 using xda premium
Talked to a rep 2 weeks ago about this and he actually forwarded me a screen shot of Sprints policy on this and it is a BIG NO!!! He said the person that does it could possibly be fired over it so he said you would be hard pressed to find a rep willing to do it.
If I log into my account on sprints website it shows my airwaves line as eligible for $150 rebate, I've never actually tried to use it though, wonder why the system shows it if you can't actually use it..
Sent from my SPH-D710 using XDA
It shows as eligible, but if you shop for an upgrade, it doesn't show any phones.
I'm not saying it's legal or anything, but I remember reading about people doing it here and wondered how to go about it. I'll check out my local Radio Shack this weekend and see what they said. Did you mention that it was an Airave or just told them the line number?! Also, did you lose your Airave function after this upgrade?!
akarol said:
It shows as eligible, but if you shop for an upgrade, it doesn't show any phones.
I'm not saying it's legal or anything, but I remember reading about people doing it here and wondered how to go about it. I'll check out my local Radio Shack this weekend and see what they said. Did you mention that it was an Airave or just told them the line number?! Also, did you lose your Airave function after this upgrade?!
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I just told them the number but I am pretty sure they found out it was the Airave. If I remember right, I think they processed the upgrade and then called customer service afterwords to swap the upgraded number from the airave to the actual phone I bought or something like that and customer service said they should not have done it but they were already done with it. The Airave works fine now. Give it a try. I did agree to a two year contract on the airave and I guess if I wanted to cancel it there would be an etf.
Sent from my SPH-D710 using xda premium
Doing an upgrade on an Airave line will get you fired quick, fast, and in a hurry.
akarol said:
It shows as eligible, but if you shop for an upgrade, it doesn't show any phones.
I'm not saying it's legal or anything, but I remember reading about people doing it here and wondered how to go about it. I'll check out my local Radio Shack this weekend and see what they said. Did you mention that it was an Airave or just told them the line number?! Also, did you lose your Airave function after this upgrade?!
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Click to collapse
Radio Shack will do it, and you wont loose your Airave because it will be swapped back on. They dont care if its an Airave, its a contract for them and they will go above and beyond to get you that upgrade lol.
I did it. So, it is possible. And I did it at a Sprint Store.
Sent from my SPH-D710 using xda premium
kc_exactly said:
I did it. So, it is possible. And I did it at a Sprint Store.
Sent from my SPH-D710 using xda premium
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Click to collapse
Would they have to change the plan in the process of upgrading? I know I would have a really hard time, seeing as how I have a sero plan and upgrading an airave line.. lmfao
Sent from my SPH-D710 using xda premium
Sunsparc said:
Doing an upgrade on an Airave line will get you fired quick, fast, and in a hurry.
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Click to collapse
lies.. called sprint and spoke to telesales who was more than willing to upgrade my airrave last year when the sgs2 came out.. called back a few days later and was told could go to any dealer to do it and got mine at best buy for 173$ when it came out.. dont get fired.. if anything they just need to get permission from higher up to do it.. its like any other upgrade.. if sprint doesnt want us using the upgrade maybe they should send us new airraves instead of refurbished ones
Sent from my SPH-D710 using XDA
It is possible its a pain in the ass I've done it before I work for radioshack.
Sent from my SPH-D710 using xda premium
When I go on sprint site I also have the the upgrade option and click it and can't upgrade for a phone. Just tablets.
Sent from my SPH-D710 using XDA
I so hate that my Airave shows that upgrade, hate it even more it's listed first when I login and seems set to default or something. UGH
be careful with doing that i know months down the line if sprint systems find out that can and probably will charge u full price !!
dcowboys2184 said:
be careful with doing that i know months down the line if sprint systems find out that can and probably will charge u full price !!
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That's not possible. They can't just charge full price down the line. It'll either work or not.
Sent from my Samsung Galaxy Tab 10.1.
I'm not really feeling this topic. Sure, I'm all for getting a discount, but not in a scammy kind of way.

Sprint and roaming- disconnect no etf (my story)

Sprint apparently has a roaming department now. And I have been "targeted as a roaming customer". I couldn't believe it when she said that. Not only was she fairly rude, but I'm now being treated as if I was somebody who hasn't been with the same carrier for years! I literally responded with "targeted? For what?" She didn't care to explain much and actually went through all my details and account history as I sat on the phone in silence just waiting for some sort of response or direction. After being in silence and hearing her mumble, cough, and what I thought to be her eating snacks, she quickly stated (so fast I couldn't make out what she said the first time) "you have the option to terminate with no etf or port your number with no etf". It literally sounded like this: youhaveheoptiototrrmijdETFporthsbsETF.
I thought about what I should as those were the only options presented to me... I finally asked, can I just keep the same thing I'm doing now? She basically said I could but threatened that my phone could be disconnected for no reason at all whenever they feel like it...!
I was too frustrated to deal with it anymore and told her thanks (nothing to thank her for, dunno why I did that) and ended the call.
Turns out I used approx 500 roaming minutes (phone calls) according to their records in six months. They claim that's excessive and sent me a letter 2 months ago that I still haven't seen. Either way, considering flashing to boost now. Only problem is, how do I get the other two phones on my account over there and would those be without etf as well?
Sent from my Super Galaxy'd SPH-D710
basketthis said:
Sprint apparently has a roaming department now. And I have been "targeted as a roaming customer". I couldn't believe it when she said that. Not only was she fairly rude, but I'm now being treated as if I was somebody who hasn't been with the same carrier for years! I literally responded with "targeted? For what?" She didn't care to explain much and actually went through all my details and account history as I sat on the phone in silence just waiting for some sort of response or direction. After being in silence and hearing her mumble, cough, and what I thought to be her eating snacks, she quickly stated (so fast I couldn't make out what she said the first time) "you have the option to terminate with no etf or port your number with no etf". It literally sounded like this: youhaveheoptiototrrmijdETFporthsbsETF.
I thought about what I should as those were the only options presented to me... I finally asked, can I just keep the same thing I'm doing now? She basically said I could but threatened that my phone could be disconnected for no reason at all whenever they feel like it...!
I was too frustrated to deal with it anymore and told her thanks (nothing to thank her for, dunno why I did that) and ended the call.
Turns out I used approx 500 roaming minutes (phone calls) according to their records in six months. They claim that's excessive and sent me a letter 2 months ago that I still haven't seen. Either way, considering flashing to boost now. Only problem is, how do I get the other two phones on my account over there and would those be without etf as well?
Sent from my Super Galaxy'd SPH-D710
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Click to collapse
Only sprint can answer those questions. My guess would be if they are allowing you to cancel 1 line with no etf, they should let you cancel other 2. If not, force them too.
congrats! ive been trying to do this for a while now with no luck.. did u call n ask them or did they call u?
Sent from my SPH-D710 using xda app-developers app
elliwigy said:
congrats! ive been trying to do this for a while now with no luck.. did u call n ask them or did they call u?
Sent from my SPH-D710 using xda app-developers app
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Click to collapse
They practically harassed me. This was the third call of the day. The first one was on my lunch break with the girl telling me "you been roamin and we callin u 2 talk bout it". I was thinking "talk about what?" lmao! But seriously thee rudest people I've ever talked to on the phone!
Sent from my Super Galaxy'd SPH-D710
If they want you to cancel your line, make it conditional on them releasing the others as well. Otherwise, change the PRL to constantly roam on your other two devices. You'll receive a call in about a month telling you that they want to cancel those lines too.
This is easy to do on an android phone, but I'm unsure about iphones.
basketthis said:
Sprint apparently has a roaming department now. And I have been "targeted as a roaming customer". I couldn't believe it when she said that. Not only was she fairly rude, but I'm now being treated as if I was somebody who hasn't been with the same carrier for years! I literally responded with "targeted? For what?" She didn't care to explain much and actually went through all my details and account history as I sat on the phone in silence just waiting for some sort of response or direction. After being in silence and hearing her mumble, cough, and what I thought to be her eating snacks, she quickly stated (so fast I couldn't make out what she said the first time) "you have the option to terminate with no etf or port your number with no etf". It literally sounded like this: youhaveheoptiototrrmijdETFporthsbsETF.
I thought about what I should as those were the only options presented to me... I finally asked, can I just keep the same thing I'm doing now? She basically said I could but threatened that my phone could be disconnected for no reason at all whenever they feel like it...!
I was too frustrated to deal with it anymore and told her thanks (nothing to thank her for, dunno why I did that) and ended the call.
Turns out I used approx 500 roaming minutes (phone calls) according to their records in six months. They claim that's excessive and sent me a letter 2 months ago that I still haven't seen. Either way, considering flashing to boost now. Only problem is, how do I get the other two phones on my account over there and would those be without etf as well?
Sent from my Super Galaxy'd SPH-D710
Click to expand...
Click to collapse
500 minutes over six months is excessive? Isn't their monthly roaming "limit" "800 minutes or the majority of minutes" for any single month?
I have the same question, my mother is on verizon prl now but when I switch it I don't get any MMS messages downloaded, do you have this issue?
jmejiaa said:
I have the same question, my mother is on verizon prl now but when I switch it I don't get any MMS messages downloaded, do you have this issue?
Click to expand...
Click to collapse
No. Maybe it's your rom?
Sent from my Super Galaxy'd SPH-D710
How long have you guys been on the verizon prl without sprint contacting you? I've only been on for about a week or two but I'm at 9gb and my wife is around 2gb.
2 months straight here, and a couple gig per month for the last year probably with no letter yet.
Rob the plumber said:
2 months straight here, and a couple gig per month for the last year probably with no letter yet.
Click to expand...
Click to collapse
Seems that roaming calls get their attention lol
Sent from my Super Galaxy'd SPH-D710
basketthis said:
Sprint apparently has a roaming department now. And I have been "targeted as a roaming customer". I couldn't believe it when she said that. Not only was she fairly rude, but I'm now being treated as if I was somebody who hasn't been with the same carrier for years! I literally responded with "targeted? For what?" She didn't care to explain much and actually went through all my details and account history as I sat on the phone in silence just waiting for some sort of response or direction. After being in silence and hearing her mumble, cough, and what I thought to be her eating snacks, she quickly stated (so fast I couldn't make out what she said the first time) "you have the option to terminate with no etf or port your number with no etf". It literally sounded like this: youhaveheoptiototrrmijdETFporthsbsETF.
I thought about what I should as those were the only options presented to me... I finally asked, can I just keep the same thing I'm doing now? She basically said I could but threatened that my phone could be disconnected for no reason at all whenever they feel like it...!
I was too frustrated to deal with it anymore and told her thanks (nothing to thank her for, dunno why I did that) and ended the call.
Turns out I used approx 500 roaming minutes (phone calls) according to their records in six months. They claim that's excessive and sent me a letter 2 months ago that I still haven't seen. Either way, considering flashing to boost now. Only problem is, how do I get the other two phones on my account over there and would those be without etf as well?
Sent from my Super Galaxy'd SPH-D710
Click to expand...
Click to collapse
Well, I'd say it's nice to see you posting again on XDA but what odd circumstances.
I'd say call them up and get a clarification on it. If they don't drop the ETF already you could pressure them to do so and as another posted make it an "all or none" situation with your account. Remind them that it's not the only phone on the account. They'll either fold because you're costing them too much, try to give you the proverbial middle finger or drop the issue and let you continue as you have been. And if you don't get the answer you're looking for I'd take ask for a supervisor or find another way to escalate.
BTW, still sporting the LG as one of the other phones?
Lol. I do have the LG but kind of as a backup... My other phone is an HTC evo 3d which I need to find out if I can flash to boost as well...
Sent from my Super Galaxy'd SPH-D710
I'm going to venture to guess "mumbles" the CSR meant to say you've used 500 roaming minutes a month for the last 6 months, but wasn't articulate enough to spit that out properly. If I were you I would call into the customer service number and try and get a hold of a rep who can properly convey what they are trying to tell you and escalate it from there to retentions. You will probably end up with a few options, 1) keep all 3 lines and try to get below a certain amount of roaming a month 2) terminate the offending line with no ETF and keep the other lines active 3) cancel all 3 lines with no ETF or 4) get the offending line terminated ETF free but have to buy out the other lines at the prorated ETF if the contract is over a year into agreement.
We are legion, for we are many.
Sent from the DarkSide of the GalaXy with a MEK device
basketthis said:
Lol. I do have the LG but kind of as a backup... My other phone is an HTC evo 3d which I need to find out if I can flash to boost as well...
Sent from my Super Galaxy'd SPH-D710
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Click to collapse
Yea you can flash it to boost. My cousin has it flashed to boost. Full 4g mms calls and everything.
Sent from my SPH-D710 using xda premium
Don't want to sound like an idiot, but no roaming on Boost?
epdp14 said:
How long have you guys been on the verizon prl without sprint contacting you? I've only been on for about a week or two but I'm at 9gb and my wife is around 2gb.
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Click to collapse
Slow down big fella or Sprint will come calling. I barely went over 300 mb of roaming for one month and the have me a call. I'm glad since it allows me to cancel my plan whenever with no etf..
Sent from another Galaxy
SimplyWess said:
Slow down big fella or Sprint will come calling. I barely went over 300 mb of roaming for one month and the have me a call. I'm glad since it allows me to cancel my plan whenever with no etf..
Sent from another Galaxy
Click to expand...
Click to collapse
Sprint's service in my area is horrible now... I'd rather go tmobile or verizon, even if it costs more at least its service that I can use.
How do you use a PRL from another carrier? I have not seen that option anywhere.Sprint's coverage is pretty horrible and I could use some Verizon love when I am at work. Much better signal from Big Red and none from Sprint while there.
jhwookie said:
How do you use a PRL from another carrier? I have not seen that option anywhere.Sprint's coverage is pretty horrible and I could use some Verizon love when I am at work. Much better signal from Big Red and none from Sprint while there.
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http://forum.xda-developers.com/showthread.php?t=1521343
[UPDATE: 4/2/12] PRL Information Thread
Sent from my Super Galaxy'd SPH-D710

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