Develop Bugs

[Q] Get out of your contract without an ETF?

Ok guys, so I saw somewhere around here, a while back I think that Sprint changed some of it's fine print in the contract...Soooo, no one flame me or anything, but does anyone have any info on this? Thinking of jumping ship to verizon. I have 4 lines right now and pay around $176 a month and all the lines are still under contract for a while. I'm not set on going to verizon, but would just like to get some ideas....Thanks for any input....yes...I'm thinking about getting the iphone
edit: I think I found something...This was just on my latest bill, I did some research and any change to the previous contract is a breach and you have 30 days to get out of your contract. Now, you can get out of your contract and still keep your service, just not be tied down to a fricken contract! Here is what was on my last bill:
Directory Assistance 411 Increase
Effective 3/1/11, the domestic Directory Assistance 411 base charge will increase to $1.99 per call.
Please let me know if I am wrong, but when I worked for Verizon this is the way it was for them too.

good thread, im interested in switching away from sprint too.
my service is horrible.
i dont get calls and my texts dont always come thru

DonRSD said:
good thread, im interested in switching away from sprint too.
my service is horrible.
i dont get calls and my texts dont always come thru
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Thanks, I'm sure a few people are interested in getting out...Have you called Sprint about it yet? Sometimes they're really helpful to me and sometimes they straight up lie to my face and say they gave me a $50 credit and I'll call back a few days later to see where it is and they have "no idea" and then wont give it to me...I guess I was a little let down after this ****ty ass "announcement" they made tonight...I've been with 'em for 8 years and really don't want to switch, but it's starting to look like that.

Nothing will get you out of the ETF right now, Sprint has been really careful with their changes lately. The Premium Data fee, Sprint Premier, 411 charges - none of those are a change to your current contract. The only way out is if you roam too much and they kick you off the network.
DonRSD said:
good thread, im interested in switching away from sprint too.
my service is horrible.
i dont get calls and my texts dont always come thru
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Click to collapse
Same here, some days I can't reach my wife if she's at home because the phone won't ring and my texts won't go through for a while. I tried to talk to Sprint about an Airave but they argued with me and said I'm in an "excellent coverage area" and told me no, even after contacting Executive Services. That was the last straw for me.

Change your PRL to a VZW PRL and start hitting them HARD for data. According to the terms of service, they can give you the boot for anything over 300 megs per month or more than 50% of all data as roaming data. If you're rooted on all the phones, do them all at the same time and then Sprint will want you all dead.

ZachPA said:
Change your PRL to a VZW PRL and start hitting them HARD for data. According to the terms of service, they can give you the boot for anything over 300 megs per month or more than 50% of all data as roaming data. If you're rooted on all the phones, do them all at the same time and then Sprint will want you all dead.
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LOL sprint will put a hit out on you
Sent from my Evo while i should be working

I was doing some reading on and i read that if sprint can't cover you in a place they don't offer service you can complain and they will waive the ETF, for example tell them you are being relocated to somewhere overseas where they don't offer any type of service, if they can't accomadte you they will let you out, i haven't tried this soooo i can't confirm

datajosh said:
Nothing will get you out of the ETF right now, Sprint has been really careful with their changes lately. The Premium Data fee, Sprint Premier, 411 charges - none of those are a change to your current contract. The only way out is if you roam too much and they kick you off the network.
Same here, some days I can't reach my wife if she's at home because the phone won't ring and my texts won't go through for a while. I tried to talk to Sprint about an Airave but they argued with me and said I'm in an "excellent coverage area" and told me no, even after contacting Executive Services. That was the last straw for me.
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I called and got an Airave for free. What you have to do is set up a consistent series of calls with them. It took me three calls but I got it. Then again, I had a legitimate issue.
Essentially, call every time there is an issue. Write down the time it happens, what happened, and where you were. Call sprint and tell them what the issue is. They may transfer to you an "advanced" tech department. Or, they may tell you to come in to the store to have your phone checked out.
As we all know, it most likely isn't your phone because it is happening on multiple lines. Decline going to a store. Insist on speaking to the advanced tech department. Tell them your problem and they will do something on their end. Wait until that "resolves" (which usually it doesn't because the coverage is strong in that area). Then call back again and complain. Try to get transferred to retentions and see if you can get one.

yep
They would not let me out of the ETF but I was able to get a free airave myself. w00t! But I would still like to cancel and switch to BOOST mobile.

Be Careful Using Other Carrier PRL's. (Terminated)

Well i know everybody said to be careful but i didnt actually think i was gonna get Terminated... i had the 00001 Verizon Prl and i used about 6gbs a month haha. They got me, but im jus gonna jump on my freinds plan I still <3 Sprint.

Well at least we know for sure that this is a way to get out of your Sprint contract and without an ETT fee.

LouSkywalker said:
Well at least we know for sure that this is a way to get out of your Sprint contract and without an ETT fee.
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haha yup very true. i jus started my 2 years over too.

Are they asking for you to return your phone?
Or did you buy it at retail price?
Jw

rpnunez said:
Are they asking for you to return your phone?
Or did you buy it at retail price?
Jw
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they didnt say anything about my phone, and no i JUST extended my two year contract for it.

rpnunez said:
Are they asking for you to return your phone?
Or did you buy it at retail price?
Jw
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They can't ask you for your phone back.

Did they ban your ESN?
Sent from my Epic device.

Hi there,
I noticed you'd said you used around 6gb for months...
How many months did you get away with this?
Also, did they NEVER send you a letter/call you telling you that you were roaming a lot?
You'd think they'd give you a heads up.
One other thought... Do you think you could call them and ask them to not terminate you? Basically say something like, oh i only roam while at home, can you send me an airave so that I don't roam at home (at the office i get great service), something like that?
-RR

h20wakebum said:
Hi there,
I noticed you'd said you used around 6gb for months...
How many months did you get away with this?
Also, did they NEVER send you a letter/call you telling you that you were roaming a lot?
You'd think they'd give you a heads up.
One other thought... Do you think you could call them and ask them to not terminate you? Basically say something like, oh i only roam while at home, can you send me an airave so that I don't roam at home (at the office i get great service), something like that?
-RR
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Click to collapse
ive been doin it almost a year now, no they never warned me :/ a heads up wud have been nice, and your right i probably could do that but i rly dont care, my friends gonna let me jump on his plan then i can get a phone at a new line price

You should send them a bill for an ETF.
Sent from my SPH-D710 using Tapatalk

bahahahahahaha...
Thanks....
Sent from my SPH-D710 using XDA App

Frohdisiac said:
ive been doin it almost a year now, no they never warned me :/ a heads up wud have been nice, and your right i probably could do that but i rly dont care, my friends gonna let me jump on his plan then i can get a phone at a new line price
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12 months is a good amount of time.
Were you consistantly downloading around 6gb a month (on roam)?
I suspect if you just used this on your phone for normal activites (streaming pandora/web searches/google maps/nav etc...) that you'd probably be good to go.
I only ask because I have HORRIBLE service where I live and found the 01337 prl to be 1000x improvement as far as speed (60681- 10kb/s if lucky, 01337-mod 120 kb/s).
-RR

I'm surprised they don't look into where you're roaming and figure out why it's roaming so much.
if roaming because of PRL(They see great Sprint coverage where you roam) - warn you about it and charge ETF.
If roaming because of no sprint = cut service off as was done to OP.
What if you want to renew with them? Do they add you to some sort of black list?

newalker91 said:
I don't understand why anyone is acting surprised. This is clearly outlined in your contract that if you use over 50% of your voice/data per month roaming that your account will be subject to termination. The fact that they allowed you to get away with it for a year while using far more data roaming than the average Sprint customer does on the native network is nothing short of amazing. The massive bill that you have racked them up in roaming charges from Verizon should be grounds for them to sue you, to be honest. Sprint can see your PRL, and forcibly changing your PRL to roam 100% of the time should be grounds for termination with ETF. This ruins things for the rest of us as the revenue that could have gone to expanding/improving our network is now being used to pay off the massive debt incurred by people abusing roaming privileges.
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I don't think sprint gets a bill each month for X number of kilobytes people roam.
This is why they have signed roaming agreements... They pay a flat fee and users can then roam (no addl. cost to them).
Correct me if I'm wrong...
But I will say that it's unacceptable to run a speed test on Sprint, get only 10kb/s if lucky, flash a verizon prl and hit over 120kb/s and not feel like you're getting ripped off.
Every time I call sprint Data techs (they open a ticket and eventually tell me all towers are working correctly and there is no problem with the network)... Very disappointing.
-

h20wakebum said:
I don't think sprint gets a bill each month for X number of kilobytes people roam.
This is why they have signed roaming agreements... They pay a flat fee and users can then roam (no addl. cost to them).
Correct me if I'm wrong...
But I will say that it's unacceptable to run a speed test on Sprint, get only 10kb/s if lucky, flash a verizon prl and hit over 120kb/s and not feel like you're getting ripped off.
Every time I call sprint Data techs (they open a ticket and eventually tell me all towers are working correctly and there is no problem with the network)... Very disappointing.
-
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Exactly my same thoughts especialy since they are charging you that extra 10 bucks a month and for what ****ty service.
I am half tempted on doing this since verizon is full speed here where I live. Sprint better WTFU and get on the ball.

Wizard220 said:
Exactly my same thoughts especialy since they are charging you that extra 10 bucks a month and for what ****ty service.
I am half tempted on doing this since verizon is full speed here where I live. Sprint better WTFU and get on the ball.
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Click to collapse
Well if you want Verizon speeds, then you can go on Verizon IMO. While I love the fact that Sprint has low prices and I'd LOVE if they actually made them into decent speeds, jumping on a different PRL and getting terminated will just be worse int he long run since I don't want to pay for verizon service.

Wow, I honesty don't remember ever seeing anyone confirm that they were booted for excessive roaming. I never change PRLs and hardly ever roam but thanks for letting people know.
Sent from my Nexus S 4G using xda premium

newalker91 said:
I don't understand why anyone is acting surprised. This is clearly outlined in your contract that if you use over 50% of your voice/data per month roaming that your account will be subject to termination. The fact that they allowed you to get away with it for a year while using far more data roaming than the average Sprint customer does on the native network is nothing short of amazing. The massive bill that you have racked them up in roaming charges from Verizon should be grounds for them to sue you, to be honest. Sprint can see your PRL, and forcibly changing your PRL to roam 100% of the time should be grounds for termination with ETF. This ruins things for the rest of us as the revenue that could have gone to expanding/improving our network is now being used to pay off the massive debt incurred by people abusing roaming privileges.
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thank you for your presence here on XDA
i'd like to take a minute to mention 2 things.
1. in a contract that takes longer than ONE (1) minute to read, there is no such thing as "clearly stated" and I can't vouch for your colleagues encouraging people to read them. the contract gets highlighted in a couple places and it's a "sign here, here 'n here sur!"
2. there's a clause in federal law where if party B agrees to not do something under contract with party A, and party A does not enforce their contract within X time frame (never knew how long but would love to know), party A has then waived their right to file suit.

h20wakebum said:
I don't think sprint gets a bill each month for X number of kilobytes people roam.
This is why they have signed roaming agreements... They pay a flat fee and users can then roam (no addl. cost to them).
Correct me if I'm wrong...
But I will say that it's unacceptable to run a speed test on Sprint, get only 10kb/s if lucky, flash a verizon prl and hit over 120kb/s and not feel like you're getting ripped off.
Every time I call sprint Data techs (they open a ticket and eventually tell me all towers are working correctly and there is no problem with the network)... Very disappointing.
-
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Click to collapse
Your 3G speeds are only 10kbps? You must live in a lead box.

12MaNy said:
Your 3G speeds are only 10kbps? You must live in a lead box.
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Click to collapse
You're telling me.
Just ran a speed test and got 205kbps!!! WOW so fast!!!
Somtimes It's as bad as 10-70 kbps... It's horrible...
Anywho... Gotta hope Sprint will eventually fix their network, I see 6 towers being updated over the next 6 months.
-RR

[update2] T-Mobile has no love for the Galaxy Nexus users,but I finally beat the man

[I win after all after a call to retention][see further down for new developments] Each month I get my data throttled, I have to spend an hour or so on the phone until they'll open a service request ticket for some upper level honcho to press a button and clear up the problem in 5 minutes.
This time I upgraded my data plan to 10GB, but the throttle would not release. After the hour of my dealing with script following drones, a higher level support tech asked me what kind of phone I had. When I replied Galaxy Nexus, she gleefully replied that "our contract with you states we don't have to support 3G for you since you didn't buy one of our [crappy over priced phones] from us. In fact, I'm supposed to disable your 3G service. Even if you have a iPhone 4S." (Um... WHAT? iPhone? Now you're just trying to insult me.)
Just when I thought all hope was lost, my mobile muse rescued me with divine inspiration. "Oh really?" I smirked, "I just stuck my SIM card in my wife's T-Mobile Sensation™ and I'm still getting throttled. Can you support me now, biatch?"*
...
"Why yes sir, I'll be happy to open up that ticket right away... Let us know when service is actually restored and we'll comp you for the throttled coverage."
LAWYERED!
* DISCLAIMER: I did not actually say biatch

Lol. Its in a sensation *****! U ever get it fixed?
Sent from my Desire HD using xda premium

That's awesome. 5 cool points for using "lawyered".
Sent from my Galaxy Nexus using xda premium

stumpyz9 said:
Lol. Its in a sensation *****! U ever get it fixed?
Sent from my Desire HD using xda premium
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I got the usual, "Your service request will be processed within the next 3 business days" reply. Apparently when I upgraded, they failed to remove the 5GB red flag on my account. Generally, my service requests go through the first business day. As I called on Saturday, I expect they'll get to it today... At least that's what usually happens.
Incidentally, they let me upgrade to 10GB for $40/month for three months, and threw in T-Mobile hot spots (whatever those are). It took me three phone calls of hemming and hawing before I got offered this, but it's there.

Nice superior intellect overcomes corporate bull crap I love it

Tmobile customer service might not be stellar but it's usually better than most other carriers.
Don't confuse the poor customer service reps with red flags like I'm using a device not sold/supported by Tmobile.
Just tell them you're using a phone that they sell/support and keep the distractions to a minimum.

This isn't a T-Mobile problem, its more of a problem with American carriers in general. They're wary to have to do anything involving a device they "don't support". Its unfortunate but kinda how it is.
Just keep on doing your thing. May I suggest going prepaid? You won't get good CS with an unlocked phone anyway, might as well not pay for it.

How do you know when you’re being throttled? I have their 5GB plan, but never use that much.

BinkXDA said:
How do you know when you’re being throttled? I have their 5GB plan, but never use that much.
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When you hit 5GB, you'll receive a pop up and/or SMS telling you you're being throttled for the rest of the period.
Your data speeds will also reduce to about that of EDGE, topping out at about .5mbps down / up. The icon in your status bar will still say 3G or H and you'll keep low ping times, but the speeds will be reduced.

I got sick of T-Mo and switched to StraightTalk prepaid. $45 per month for unlimited everything and I have yet to be throttled.
Sent from my Galaxy Nexus using xda premium

jlczl said:
I got sick of T-Mo and switched to StraightTalk prepaid. $45 per month for unlimited everything and I have yet to be throttled.
Sent from my Galaxy Nexus using xda premium
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That's because Straight Talk doesn't throttle. They just cancel your service lol. And they do it a lot sooner than 5GB.
I agree Straight Talk is a great deal, but it's not the same as T-Mo when it comes to data. T-Mo is 100% up-front about when they will throttle you, and they'll never cut your data off or charge overages.

martonikaj said:
When you hit 5GB, you'll receive a pop up and/or SMS telling you you're being throttled for the rest of the period.
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Thanks. I didn't realize they'd actually notify you.

BinkXDA said:
Thanks. I didn't realize they'd actually notify you.
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Yep. In about 15 months as a T-Mobile customer I've only gone over 5gb maybe 2-3 times, but only actually been throttled once. That one time I was throttled, I was notified instantly.

martonikaj said:
This isn't a T-Mobile problem, its more of a problem with American carriers in general. They're wary to have to do anything involving a device they "don't support". Its unfortunate but kinda how it is.
Just keep on doing your thing. May I suggest going prepaid? You won't get good CS with an unlocked phone anyway, might as well not pay for it.
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Click to collapse
Yeah i don't understand this either. They are so worried about getting you to get one of "their" phones. Even if your not using their phone, your still paying for their service. You buy a phone from them, they get a few hundred in profit one time. But if they provide good service, they don't need to rely on selling you a phone because they'll be making money on the service they're selling you. I guess the carriers forget that they are providing a service, it doesn't matter what you use the service on they should support it.
Sent from my Desire HD using xda premium

Funny I had the complete opposite happen to me I called T-Mobile about slow data issue when I was in Las Vegas two weeks ago. The tech guy I talked to was real helpful and knew the GNex and was more than happy to help me. His biggest worry was that I called from my GNex and that if for some reason we would get cut off. But everyone has different outcomes when dealing with customer service. I will say that T-Mobile is light years ahead of Sprint, they just suck.
Sent from my Galaxy Nexus using Tapatalk

keith.mcintyre26 said:
That's awesome. 5 cool points for using "lawyered".
Sent from my Galaxy Nexus using xda premium
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Lol hey myspace guy
Sent from my Apple Mac 2 in 1983

So I'm still throttled. I called back today and they now say that no matter what, they cannot lift the throttle until the end of the billing cycle. They WERE, of course, happy to take my money to backdate a data plan increase, however. How sleazy.
I call this utter and complete bull****. As a programmer and dba, I refuse to believe it's impossible to lift a throttle before the end of the cycle.
I'm now being held hostage to creeping data by my contract.
Screw you, T-Mobile.
Time to figure out my exit strategy.

Call back and ask to talk to accounts and billing so you can cancel
Sent from my iPhone smashing Galaxy Nexus

tanman1975 said:
So I'm still throttled. I called back today and they now say that no matter what, they cannot lift the throttle until the end of the billing cycle. They WERE, of course, happy to take my money to backdate a data plan increase, however. How sleazy.
I call this utter and complete bull****. As a programmer and dba, I refuse to believe it's impossible to lift a throttle before the end of the cycle.
I'm now being held hostage to creeping data by my contract.
Screw you, T-Mobile.
Time to figure out my exit strategy.
Click to expand...
Click to collapse
I know exactly how you feel ..this happen to me last month ..I got throttled last month at 5 gigs ..so next day I call upgrade to the ten ..told me within two hours my data would be back to normal speeds..one day later still slow as hell ..anyways I call tech ..they ask " what phone you have " I say "gn" they say the can't do tickets for that ..so I put my sim in a sensation 4g and a T-Mobile vibrant ..still slow ..long story short I had to wait till my billing cycle over to get my speeds back..hang in there man ...
Sent from my Galaxy Nexus using xda premium

tanman1975 said:
So I'm still throttled. I called back today and they now say that no matter what, they cannot lift the throttle until the end of the billing cycle. They WERE, of course, happy to take my money to backdate a data plan increase, however. How sleazy.
I call this utter and complete bull****. As a programmer and dba, I refuse to believe it's impossible to lift a throttle before the end of the cycle.
I'm now being held hostage to creeping data by my contract.
Screw you, T-Mobile.
Time to figure out my exit strategy.
Click to expand...
Click to collapse
It is definitely BS. They did it for me when I upgraded to the 5GB plan.

Sprint... the almost not now network

I've been with Sprint for a while now. Lately i've had a lot of complaints that people can't get to me. My girlfriend never gets notified when she gets a voicemail.
It takes us 3-4 times to dial any number.I've been missing important call for the last 2 months. One of them including my grandfather passing away.
It's really bad at my work. No signal at all and always roaming. I cannot continue to use this service.
I've called customer support and they told me that they are aware that a lot of people have had missed calls since March when they started rolling out the network vision upgrade. So for the last months I can get at least 4 people that have the same problem. Nothing is getting resolved and it seems nobody cares.
I took my phone in to get it check out by a tech and there is nothing wrong with it. Since I know of at least 4 other persons experiencing this, I'm sure now that this is not an issue with me.
What I am asking is why do I need to keep paying for a service that I cannot rely on? I have missed important calls, one of them regarding a family member passing away. I can barely make any calls. The data is really slow, pathetic. I cannot count on the Sprint network to do any of the basic functions that I am paying for.
I have tried to call Sprint to get any type of conpenssation or to get them to let me move but they keep telling me that it will all be better.
Anyone got any suggestions. I cannot stay with a company that is responsible for missing the last call i might have gotten from my granfather.

apatcas said:
I've been with Sprint for a while now. Lately i've had a lot of complaints that people can't get to me. My girlfriend never gets notified when she gets a voicemail.
It takes us 3-4 times to dial any number.I've been missing important call for the last 2 months. One of them including my grandfather passing away.
It's really bad at my work. No signal at all and always roaming. I cannot continue to use this service.
I've called customer support and they told me that they are aware that a lot of people have had missed calls since March when they started rolling out the network vision upgrade. So for the last months I can get at least 4 people that have the same problem. Nothing is getting resolved and it seems nobody cares.
I took my phone in to get it check out by a tech and there is nothing wrong with it. Since I know of at least 4 other persons experiencing this, I'm sure now that this is not an issue with me.
What I am asking is why do I need to keep paying for a service that I cannot rely on? I have missed important calls, one of them regarding a family member passing away. I can barely make any calls. The data is really slow, pathetic. I cannot count on the Sprint network to do any of the basic functions that I am paying for.
I have tried to call Sprint to get any type of conpenssation or to get them to let me move but they keep telling me that it will all be better.
Anyone got any suggestions. I cannot stay with a company that is responsible for missing the last call i might have gotten from my granfather.
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Sell your phones use it to pay eta and go to what ever service provider you want.
Sent from my SPH-D710 using Tapatalk 2

daniel4653 said:
Sell your phones use it to pay eta and go to what ever service provider you want.
Sent from my SPH-D710 using Tapatalk 2
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OK. you obviously didnt read everything... and thats ok. thank you for your opinion but that's not going to happen.
Selling my phones to pay an EFT because of spotty service is not justifiable.

If it has been driving you crazy which it seems to have since you miss important calls. Go with Verizon which will probably solve all your problems.
And you said it yourself that you cannot stay with a company that gives you problems so go to another company that will satisfy you
How does that not solve your problem.
Sent from my SPH-D710 using Tapatalk 2

You not being happy in no way entitles you to get out of a contract fee free. Network vision is supposed to dramatically increase usability and from what I've read from people it has. For every four people you know that's having service issues I can guarantee there's a hundred who don't. You're on a website with information on different things to try to fix any possible problem. If you truly don't like the service suck it up and pay the etf
Sent from my SPH-D710 using xda app-developers app

I think the OP is asking what the suggested method is for convincing Sprint that he should not have to pay any fees to terminate service because essentially Sprint is not upholding their side of the contract. In other words, what is the procedure for claiming breach of contract on Sprint? And yes, breach of contract is a legal means to get out of a contract without being obligated to pay any fees and sometimes is enough to get rewarded compensation for those months that you were paying for and not receiving service.
I'm in mostly the same boat as the OP but fortunately the only thing I ever use is text messaging and data through wifi so it doesn't bother me that I can't make or receive calls at work or home much less get any kind of data at either location besides wifi. For the most basic of plans, Sprint charges me less than Verizon would which is why I moved to them but it is a bit disappointing to have a phone where 1/2 of the features (arguably the more important 1/2) don't work.

fiernaq said:
I think the OP is asking what the suggested method is for convincing Sprint that he should not have to pay any fees to terminate service because essentially Sprint is not upholding their side of the contract. In other words, what is the procedure for claiming breach of contract on Sprint?
I'm in mostly the same boat as the OP but fortunately the only thing I ever use is text messaging and data through wifi so it doesn't bother me that I can't make or receive calls at work or home much less get any kind of data at either location besides wifi. For the most basic of plans, Sprint charges me less than Verizon would which is why I moved to them but it is a bit disappointing to have a phone where 1/2 of the features (arguably the more important 1/2) don't work.
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Force roam all the time like crazy. I have seen couple people who were asked to leave sprint due to that with no etf. Under no circumstances I would do that but that's what others have done before.

When Network Vision took place around my area, things got really bad until everything was set up and running. Well worth the wait
Sent from my SPH-D710 using xda premium

locoboi187 said:
When Network Vision took place around my area, things got really bad until everything was set up and running. Well worth the wait
Sent from my SPH-D710 using xda premium
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Yup
Sent from my SPH-D710 using Tapatalk 2

http://www.engadget.com/2012/09/13/sprint-flipping-the-lte-switch-in-boston-and-chicago/

If they are aware of a problem in your area with service and have no eta u can cancel with no etf. When sprint Renegotiated its deals with Verizon and the coverage shrank in certain areas I know for a fact they let 100's if not thousands of people cancel freely so I see this as no different
Edit: if u get no where with regular csr pm me for the number for executive services they will let u cancel for sure with no etf
Sent from my SPH-D710 using XDA

Thank you all for the answers.
In my book i cannot stay with Sprint out of principle. Because of them my phone never ringed when my grandfather called me on the night before he died.
My eft after talking to a representative is only 100$.

It should be zero if your phone doesn't work.

Sprint cost me $300 dollars a few weeks ago. Good like trying to get anything out of them.

Sorry for your loss, yes sprint sucks, i hope to leave it soon.

apatcas said:
Service issue
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You might want to voice up on sprint forums rather than on XDA, there are few sprint employees here.

Or put your phone up on MP if its a epic touch for example post it cheap around $150-175 for a quick sell and use that money if they do end up charging you $100.
Sent from my SPH-D710 using Tapatalk 2

There was a cell site that covered my gf's old workplace and the bowling alley across the street we bowled at that was a data black hole for years. I don't know if it's improved but we don't go there anymore. There are just some buildings that are horrible for rf penetration. The moment you step outside, you get service and signal. There's always the possibility that there's some electronics or machines in the building that are creating interference in the frequency band these phones operate in.

locoboi187 said:
When Network Vision took place around my area, things got really bad until everything was set up and running. Well worth the wait
Sent from my SPH-D710 using xda premium
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Same here

heres a great idea....instead of complaining why dont you be proactive and cancel ur service and go to another carrier. Other than that xda is not a site to whine and complain about sprint or your service which most of us do not experience since we do not live where you do.
Thread CLOSED

Trying to get out of Sprint with roaming

I've been using some serious roaming data with Sprint trying to get them to cancel. Currently I've used 4gb of roaming data, in a previous month I used 2gb of roaming. Does anyone know how long it takes to get the termination? Will this termination be my single line or my whole account with three lines?
I really cant wait to get the hell away for Sprint; they are a piece of **** company.

Pay your etf simple
Sent from my SPH-L900 using Xparent ICS Tapatalk 2

Takes a while so enjoy sprint meanwhile

No thanks
-EViL-KoNCEPTz- said:
Pay your etf simple
Sent from my SPH-L900 using Xparent ICS Tapatalk 2
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I'm not going to give Sprint any extra money for their lame service. They changed my email to text function without notifying me; when I asked about it they told me it was a network upgrade causing me to get delayed email to text functions. Turns out they now block email to text mesaging. This is the primary function I need on my phone for my job as a firefighter.
When I asked Sprint about this, they told me too bad. So screw them and I'll roam away till they cancel me. Thanks for your helpful advice though.

firemanwill28 said:
I'm not going to give Sprint any extra money for their lame service. They changed my email to text function without notifying me; when I asked about it they told me it was a network upgrade causing me to get delayed email to text functions. Turns out they now block email to text mesaging. This is the primary function I need on my phone for my job as a firefighter.
When I asked Sprint about this, they told me too bad. So screw them and I'll roam away till they cancel me. Thanks for your helpful advice though.
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Click to collapse
Sprint often update the small details on our contracts/service and almost every time there are parts of the change that qualify under our agreement as something that effects you negatively.
Keep up to date on Sprint news and wait for such a change... you have l 30 days after a change in which you can amicably part ways.
Also I keep hearing about "airaves" or something like that... I guess they'll set you up if you are in a coverage zone with no coverage.
Hope it helps. Gl
Sent from my SPH-D710 using xda premium
---------- Post added at 05:45 PM ---------- Previous post was at 05:43 PM ----------
PhAkEer said:
Sprint often update the small details on our contracts/service and almost every time there are parts of the change that qualify under our agreement as something that effects you negatively.
Keep up to date on Sprint news and wait for such a change... you have l 30 days after a change in which you can amicably part ways.
Also I keep hearing about "airaves" or something like that... I guess they'll set you up if you are in a coverage zone with no coverage.
Hope it helps. Gl
Sent from my SPH-D710 using xda premium
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Click to collapse
I just read this post I quoted and that sounds like it would qualify.
Read the Sprint User agreement and remember that it is a two way agreement that they are bound to honor.

Airwaves and agreements
PhAkEer said:
Sprint often update the small details on our contracts/service and almost every time there are parts of the change that qualify under our agreement as something that effects you negatively.
Keep up to date on Sprint news and wait for such a change... you have l 30 days after a change in which you can amicably part ways.
Also I keep hearing about "airaves" or something like that... I guess they'll set you up if you are in a coverage zone with no coverage.
Hope it helps. Gl
Sent from my SPH-D710 using xda premium
---------- Post added at 05:45 PM ---------- Previous post was at 05:43 PM ----------
I just read this post I quoted and that sounds like it would qualify.
Read the Sprint User agreement and remember that it is a two way agreement that they are bound to honor.
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Click to collapse
The problem with airwaves is they are basically using your home network connection for free to make up for their crap network. This works great for them and will provide better network service in my home; I'm just not interested in patching their network at my expense.
This also does nothing to fix my email to text messaging that they lied to me about. I checked my bills back for the previous 15 months and didnt see anything about a change in their agreement. Is this in the news and updates section or do I need to go over Sprints general terms and conditions every month with a microscope and compare to the previous month? I would assume they would be obligated to highlight or make a special area of changes.

ive seen people get kicked off for 5 gigs, and people who use 10 gigs of roaming and no cancellation. theres a thread here of a person who used 97 gigs of roaming in a month and hasnt been kicked, and its been about a month or so since he used that data. so my best guess is that it depends on who looks at your data usage and if they wanna kick you off or not.
while i used to say just pay the etf, now i can kinda see why people wouldnt wanna give another dime to sprint. Pretty soon im going to t-mobile with a nexus 4. 500 minutes a month, unlimited everything else, better service, speeds, etc and all for about $25-$30 cheaper then what im paying now. Sprint has some dark times ahead of them if they dont get their act together

firemanwill28 said:
The problem with airwaves is they are basically using your home network connection for free to make up for their crap network. This works great for them and will provide better network service in my home; I'm just not interested in patching their network at my expense.
This also does nothing to fix my email to text messaging that they lied to me about. I checked my bills back for the previous 15 months and didnt see anything about a change in their agreement. Is this in the news and updates section or do I need to go over Sprints general terms and conditions every month with a microscope and compare to the previous month? I would assume they would be obligated to highlight or make a special area of changes.
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Click to collapse
I'd recommend you read the terms of your contract.
My understanding was that if they changed anything that effects your ability to reasonably use what you pay for in the first they should have first notified you of the change, and then you should have had a chance to wiggle quietly out of your obligations... but my interpretation may be too liberal.
Any Sprint employees reading should chime in with any corrections
Sent from my SPH-D710 using xda premium

Sprint customer service???
PhAkEer said:
I'd recommend you read the terms of your contract.
My understanding was that if they changed anything that effects your ability to reasonably use what you pay for in the first they should have first notified you of the change, and then you should have had a chance to wiggle quietly out of your obligations... but my interpretation may be too liberal.
Any Sprint employees reading should chime in with any corrections
Sent from my SPH-D710 using xda premium
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Yeah, I'd love to hear a resposne from Sprint on this. They seem to keep beating around the bush or accidentally getting disconnected when they dont have an answer; then not calling back. I get pissed even thinking about how ****ty I've been treated by Sprint. I'll continue to drag them thru the mud till I'm out of their grasp. Till then roam on and wait.

firemanwill28 said:
Yeah, I'd love to hear a resposne from Sprint on this. They seem to keep beating around the bush or accidentally getting disconnected when they dont have an answer; then not calling back. I get pissed even thinking about how ****ty I've been treated by Sprint. I'll continue to drag them thru the mud till I'm out of their grasp. Till then roam on and wait.
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Tell me about it.. somebody other than myself has access to my sprint account and consequently, my phone.
Sprint says it's "not possible" but submitted it to the "Fraud Department" anyway.
I'm waiting for the call back within 3 days from weeks ago.
Sent from my SPH-D710 using xda premium

I think what the commenter who mentioned the airave meant was that they'll likely send you an airave before canceling your service.
Remember, cancelling your service is more of a last ditch effort on our part.
It is true that you should be able to wiggle out of contract should they decide to change it, but that is likely very subjective; the changes that would allow as such likely fit into certain "categories". I.e, jacking up your rate would probably qualify, but discontinuing a minor service probably does not (not minor to you, of course, but you are most definitely in the minority of people who actually took advantage of that service). Though, this is some conjecture on my part, a rep would probably offer a better answer; I'm a technician, I don't deal with contracts.
Now as far as you trying to get kicked off (which I won't officially condone), it's generally not determined by a set gross amount of data used while roaming, but rather a large majority percentage of your total data used per month. The number needs to be high, sure, but it won't do you any good unless it accounts for something like 90%+ of your data usage.
Sent from my Nexus 7 using xda premium

Thanks, Sprint still sucks ass.
squshy 7 said:
I think what the commenter who mentioned the airave meant was that they'll likely send you an airave before canceling your service.
Remember, cancelling your service is more of a last ditch effort on our part.
It is true that you should be able to wiggle out of contract should they decide to change it, but that is likely very subjective; the changes that would allow as such likely fit into certain "categories". I.e, jacking up your rate would probably qualify, but discontinuing a minor service probably does not (not minor to you, of course, but you are most definitely in the minority of people who actually took advantage of that service). Though, this is some conjecture on my part, a rep would probably offer a better answer; I'm a technician, I don't deal with contracts.
Now as far as you trying to get kicked off (which I won't officially condone), it's generally not determined by a set gross amount of data used while roaming, but rather a large majority percentage of your total data used per month. The number needs to be high, sure, but it won't do you any good unless it accounts for something like 90%+ of your data usage.
Sent from my Nexus 7 using xda premium
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Click to collapse
Thaks for the information and perspective from the technical side. Yes, this may seem as a little issue from Sprint's side, but in fact its the number one reason I have and carry my phone. As a firefighter I'm on call 24/7 and when the **** hits the fan we get notified by "email to text" or group texting. When Sprint took this away, they took my response to my community away after hours. Still they could not give a ****.
I'm not "trying" to get kicked off but with recent Sprint network changes; for the worse in my area, my phone is roaming a majority of the time. I will not allow Sprint to use my home network to patch their POS system with an airwave. What I will continue to do is use my data eventhough its roaming most of the time. Currently I've used 4GB or roaming and 800MB of non roaming data. I hope this cost Sprint and they cancel me; in the meantime I'll continue to spread the word of their ****ty service, both customer and network. In the end it will cost them more money and lost customers than if they would have let me out of the contract due to a change THEY made, that disrupts my service.

firemanwill28 said:
I've been using some serious roaming data with Sprint trying to get them to cancel. Currently I've used 4gb of roaming data, in a previous month I used 2gb of roaming. Does anyone know how long it takes to get the termination? Will this termination be my single line or my whole account with three lines?
I really cant wait to get the hell away for Sprint; they are a piece of **** company.
Click to expand...
Click to collapse
1. Consume more than 10GB
2. It will take a lot of time and more if you are a good costumer.
3. Only your line the other 2 stay.
Tip: Pay ETF
Sent from my SPH-D710 using Tapatalk 2

squshy 7 said:
I think what the commenter who mentioned the airave meant was that they'll likely send you an airave before canceling your service.
Remember, cancelling your service is more of a last ditch effort on our part.
It is true that you should be able to wiggle out of contract should they decide to change it, but that is likely very subjective; the changes that would allow as such likely fit into certain "categories". I.e, jacking up your rate would probably qualify, but discontinuing a minor service probably does not (not minor to you, of course, but you are most definitely in the minority of people who actually took advantage of that service). Though, this is some conjecture on my part, a rep would probably offer a better answer; I'm a technician, I don't deal with contracts.
Now as far as you trying to get kicked off (which I won't officially condone), it's generally not determined by a set gross amount of data used while roaming, but rather a large majority percentage of your total data used per month. The number needs to be high, sure, but it won't do you any good unless it accounts for something like 90%+ of your data usage.
Sent from my Nexus 7 using xda premium
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Click to collapse
Actually, this is a much more informative, concise, (and probably far more accurate ) than any other department that I've dealt with.
That's one thing I've learned ...if you aren't talking to one of the techs you may as well be talking to a squirrel..
(No offense to any Sprint account reps, I'm sure I've just been unlucky)
Sent from my SPH-D710 using xda premium

firemanwill28 said:
I've been using some serious roaming data with Sprint trying to get them to cancel. Currently I've used 4gb of roaming data, in a previous month I used 2gb of roaming.
I really cant wait to get the hell away for Sprint; they are a piece of **** company.
Click to expand...
Click to collapse
firemanwill28 said:
I get pissed even thinking about how ****ty I've been treated by Sprint. I'll continue to drag them thru the mud till I'm out of their grasp. Till then roam on and wait.
Click to expand...
Click to collapse
firemanwill28 said:
Thaks for the information and perspective from the technical side. Yes, this may seem as a little issue from Sprint's side, but in fact its the number one reason I have and carry my phone. As a firefighter I'm on call 24/7 and when the **** hits the fan we get notified by "email to text" or group texting. When Sprint took this away, they took my response to my community away after hours. Still they could not give a ****.
What I will continue to do is use my data eventhough its roaming most of the time. Currently I've used 4GB or roaming and 800MB of non roaming data. I hope this cost Sprint and they cancel me; in the meantime I'll continue to spread the word of their ****ty service, both customer and network. In the end it will cost them more money and lost customers than if they would have let me out of the contract due to a change THEY made, that disrupts my service.
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Click to collapse
As it is clear what your intentions are, Will, I'm afraid I'm going to close this as it serves no real purpose and it will clearly cause a flame war. (Believe me I'm not a fan of Sprint service either.) Wish you the best of luck, and more importantly, thank you for your service as a fireman. :highfive: