I have a 200 security deposit for new service. My question is when will I get the money back if it's no contact
Sent from my SGH-T999 using xda app-developers app
All you had to do was type your question into Google.
As for the "no contract", I'm not sure how that would work. Call T-Mobile and see what they say. Since there aren't contracts, it might go by two things: you are up to date on your payments and the phone is paid off. As long as those things are taken care of you should be able to request and get the whole amount of the deposit. If those things aren't taken care of, they will take the money you owe from the deposit and you get what's leftover. Like I said, call T-Mobile and ask them.
"You can request a refund for the deposit you paid at activation, as well as any credit balance or overpayment that may be made to your T-Mobile account. We refund deposits on final credit balances upon request, unless otherwise required by law. Interest is applied on deposits at the rate the law requires.
Note: If you have an outstanding balance, the deposit may be applied in any order to any amount you owe on any account. You also may be required to increase or replace your deposit amount.
If you would like to request a refund, please contact Customer Care. You will need to be the billing responsible party or an authorized user and we will need you to verify the following information:
The password for the account or the last four digits of the Social Security number that was used to activate the account
The mobile number for the account
The current billing address for the account
Note: Canceled accounts must wait 30 days before the credit balance can be refunded due to final charges that may post to the account. You can call Customer Care to request a refund for any remaining credit balance.
For deposit refunds:
You may request a return of your deposit after 12 months of active service with T-Mobile.
During those 12 months, your account must remain in good standing.
Your account must be current for the deposit to be refunded.
Customer Care will release the funds toward your account balance to cover any charges and then request a refund for any credit balance remaining.
It usually takes 2-3 days via electronic refund (preferred method due to time/cost) or 6-10 days via prepaid card once you have filed a request for the remaining credit balance to be refunded.
For credit balance or overpayment refunds:
If your payment was made by check, electronic check, cash, money order, or through a sales office, your refund request will generally be processed within 1-2 business days.
If you request a prepaid card refund, it will be sent in the mail 6-10 business days after your refund was processed.
Note: Check payments must wait 10 days before a refund can be requested to allow time for the payment to process through the bank.
If your payment was made by credit or debit card, your refund request will generally be processed within 2-3 business days and will be reflected on your credit or bank account within 1-3 business days.
For debit, credit card payments, the refund must be sent back to the original account
Note: Mailed refunds can only be sent to the billing responsible party.
Exception: Prepaid Service is non-refundable (even if returned during the return period), and no refunds or other compensation will be given for the unused airtime balances, lost or stolen prepaid cards or coupons."
Sent from my SGH-T999 using xda premium
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Wouldn't a call to your carrier have been quicker?
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I got a card in the mail 2day from sprint asking me to take a survey. It took alittle longer than specified but i guess its definatly worth it. upon completing it asks for phone # to credit account and email address to send also for details to complete up to 3 surveys per year. Goes as the following word for word ...
Thank you for choosing Sprint Nextel as your wireless provider!
Please help us serve you better by taking a few minutes to answer questions about Sprint's products. When you complete our survey, you will receive $5.00* off of a future Sprint or Nextel bill. The survey must be completed online before February 1, 2010 and will take no more than 30 minutes.
To take our survey, go to www.esurveysite.com/hand and enter your survey code:
hold2001861
We appreciate your business and want to ensure that we are serving your needs!
Sincereley<
clyde Heppner
Director, Human Sciences Research
All responses are treated as confidential.
*$5.00 discount applicable to monthly service charges only. Taxes and Sprint fees excluded. Will be credited to your account in 1-2 bill cycles. cannot be excanged for cash or equipment or accessory purchase credit.
Hope others can benifit from this.. Thanx is appriciated
Sprint change my plan without telling me. So instead of getting a discount on $130 now its only a discount on $110....which means I'm paying an extra 5 bucks more per month now. Can they do this?
Sent from my SPH-D700 using Tapatalk
I'd say no but a little more info would probably help.
We've been customers for about 14 months and mine is unchanged as of my last bill:
Shared Plan
Everything Data - 1500 Shared Anytime Minutes Included $129.99
Employee Discount Sprint 25% -$32.50
Sprint changed my plan as well = I only get the Company Discount on MY line , so it's 110.00 ( minus 22 % company discount ) , 19.99 + 10.00 on my 2 other lines
Yeah this change has been coming for awhile. Doubt you will find it on here, but I think I read about it on phonedog.com
Sent from my SPH-D700 using XDA App
Yes Sprint can and will do this, and has done this in the past.
From my reading, it is not enough to get out w/o an ETF, as it seems somewhere int he fine print, Sprint is authorized to do this sort of thing.
nothing changed about the plan besiddes the way they calculate the discount.
this thread explains in more detail.
http://forum.xda-developers.com/showthread.php?t=1459640
Just wanted to point this out regarding discounts. If this has been posted already, I apologize:
http://forum.xda-developers.com/showthread.php?t=1459640
Long story short, Sprint is changing the discount and/or have changed it whereas the discount only applies to the first phone on he family plan. Therefore, you now will have to pay the 19.99 for the second phone. But they mark it down to like 2.99 or something like that.
But anyway, this move will allow you to get out of your contract and have the ETF waived. You have to contact them within 30 days after the change. I currently have 5 lines, 1 for my wife, 1 for me and the other 3 for our daughters. I contacted Sprint last month to cancel my daughters lines because we're getting them prepaid phones.
Im quite sure what you're seeing on your bill is probably a result of this new change.
---------- Post added at 10:07 AM ---------- Previous post was at 10:02 AM ----------
DCRocks said:
Yes Sprint can and will do this, and has done this in the past.
From my reading, it is not enough to get out w/o an ETF, as it seems somewhere int he fine print, Sprint is authorized to do this sort of thing.
Click to expand...
Click to collapse
This will allow you to get of your contract and have the etf waived. However, you only have until your next billing cycle to contact them and let them know.
Also when I called them, they spoke to me about the rates of other carriers etc. But in the end, I asked them can I cancel my lines and have the etf waived...and their response was, "Yes...you can."
Also read the link in my other post that I just made. I believe some members, instead of canceling their service..opted to have their account credit for x amount of time.
So just call them and see what they say. This change was mentioned on the January bill that's due due this month. So if your bill is generated on July 19, you still have time.
**I spoke to Retentions department, if that matters**
austin420 said:
nothing changed about the plan besides the way they calculate the discount.
this thread explains in more detail.
http://forum.xda-developers.com/showthread.php?t=1459640
Click to expand...
Click to collapse
plmiller0905 said:
Just wanted to point this out regarding discounts. If this has been posted already, I apologize:
http://forum.xda-developers.com/showthread.php?t=1459640
Click to expand...
Click to collapse
it was posted in literally the post right before yours...
Here is another running thread about this and who is getting deals/credits/contract fulfillment, etc due to this change to terms of service:
http://slickdeals.net/f/3839688-SPRINT-Changing-T-C-again-Feb-2012-Get-out-of-Contract-ETF-free
For those of you with Family or Corporate Share Plans... Say you are paying a base rate of 129.99 (with a 25% or 32.50 off) It will affect your account. Line 1 will be charged $110.00 and all the other lines will be charged $19.99. You will get the 25% discount on $110.00 instead of $129.99 so your bill will increase $5.00 in February.
"ETF waivers granted for:
1) Customers requesting to disconnect within 30 days of receiving their first invoice showing an increase because of this change. As a courtesy, Sprint allows up to 45 days from bill date, so final eligibility date is 4/15/2012 for customers with 2/28 bill end date.
2) After official notification and before first bill with change.
Lines on individual plans on the same account are not eligible for ETF waiver. Customers with no bill increase, only a change in invoice display, are not eligible for ETF waiver.
For new customers activated on share plan and wishing to cancel because of this change, 14-day return policy is extended to 30 days and the phones must be returned.
MAKE SURE you have alternative ready when you call in case you actually need to leave Sprint!!
Those who are successful please post with your results - are you being noted as:
1) 'CONTRACT FULFILLED'
2) You have to leave by certain date
3) ETF credit back to you when you leave
Hi guys,
I require here some assistance dealing with this online seller
Ordered the desktop and the card dock on their website on 22nd Feb (£108.35 GBP) with paypal
After the update of my order (because items were not in stock) I asked for a refund on 24th Feb
Got an answer they will send it "soon"
Asked again for refund on 28th feb
No answer
Asked again on 15th Apr
Answer on 15th Apr: items will be on stock on 20 Apr
Asked for refund again on 15th
On 16th Apr, I asked again how is the refund process going on
Got this answer : "I have already passed your details to accounts for refund to be made"
On 17th May, I emailed them again and contacted paypal
Same day : I got this answer : "We will have the product in stock on 22nd and we will send it out via DHL"
Asked again for refund the 18th May
No answer and no refund done.
My question is, I think I'm not in the delay to get the refund via paypal, what can I do now ?
How can I advertise their customer service to have some more pressure ?
Any help appreciated.
Regards
T'
open a paypal dispute?
Open a ticket with PayPal, and be firm with them. Threaten to contact the appropriate authorities if no refund is made within 24 hours.
Since I worked in credit card billing disputes I will lend my experience. I believe your time frame to dispute with paypal may be passed but call them anyway and open a dispute on an unreceived item if you can. If that doesn't pan out, go to your credit card company and do the same thing. The seller will have to provide proof of delivery in order to win the dispute. Hopefully you used a credit card to pay cause I don't know how other payments are disputed.
Sent from my Galaxy Nexus using xda premium
As mentioned above, file with PP anyways, they still might be able to help.
Have all your communications been done by email? If so, try calling. Those types of emails are likely "hot potatoes" and no one wants to deal with them. Talk to a "real person" and you'll likely have a much better chance of making them sympathetic to your situation.
Paypal dispute has ended after 45 day, and paypal do stick to the rules, unless you made payment with a credit card company, there is nothing you can do, but since the credit card payment was made to paypal, i'm not sure if the credit card company can do anything, maybe eqjunkie829 can answer this.
The local authorities is your best bet.
Yeah I thought that paypal dispute was 45 days but wasn't sure. Anyways get a dispute started immediately don't wait, you are on a time limitation for disputing with credit card and time is only on the merchants favor. After 180 days at the credit card I worked at, the merchant isn't even required to respond and you will not get anything if they don't.
Sent from my Galaxy Nexus using xda premium
Dispute the charge with your credit card company. I had a similar situation and was also outside the 45 day limit with PayPal. If you didn't receive the item then you are within your rights to get your money back.
Your credit card company will send the dispute notice to pay pal who will then start a conflict with the seller.
Sent from my Galaxy Nexus using XDA
Thank you all for advices,
As mentioned, the dispute I opened with pp was closed (because I was out of the 45 days limit)
I'll try to call this online store directly, if it's not successfull, I'll get in touch with my credit card company.
Never had this kind of problem before (after 12+ years of buying stuff online)
Regards.
T'
zuberio said:
Dispute the charge with your credit card company. I had a similar situation and was also outside the 45 day limit with PayPal. If you didn't receive the item then you are within your rights to get your money back.
Your credit card company will send the dispute notice to pay pal who will then start a conflict with the seller.
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
Thanks for letting me know, I wasn't too sure about this because the credit card company made payment to paypal and not to the seller, so the credit card company can't direct the dispute to the seller.
---------- Post added at 11:41 AM ---------- Previous post was at 11:37 AM ----------
Tibow said:
Thank you all for advices,
As mentioned, the dispute I opened with pp was closed (because I was out of the 45 days limit)
I'll try to call this online store directly, if it's not successfull, I'll get in touch with my credit card company.
Never had this kind of problem before (after 12+ years of buying stuff online)
Regards.
T'
Click to expand...
Click to collapse
Take our advice, forget about the online store, If they are really sincere to do something, it would of happened a few months back, don't waste time, go direct to the credit card company and end this.
waiting for the good news, please let use know.
refunded?
what happened next? did you get refund?
Tmobile has a thing where if your on prepaid and have made 12 consecutive on time payments Tmobile will give you a free phone upgrade at zero down as long as you sign up for a post paid account and I believe the no credit check plan qualifies if you don't have good credit and don't want to pay the $400 security deposit if your credit is below good credit. No credit check has a $50 security deposit but the free phone is worth the $50 deposit and you get it back after a year. This seems like a great way to upgrade and stuff. To see if your qualified call customer service.
re : Google's "ZERO" charging / financing with "Synchrony Bank" - revised ! ?
We are excited to provide you with a revised Google Store Financing credit card account agreement reflecting changes we are making to Phone Purchases, which are any purchase made with your account at the Google Store that includes a phone in the receipt and all other items purchased in the same sales transaction.
Click here to view the revised account agreement.
If you previously made a Phone Purchase with your account, you know that an Equal Pay Financing offer was automatically applied to that purchase with a 0% APR and 24 equal monthly payments. These terms were provided to you in the Special Promotional Financing Information section of your existing Agreement as well as in the online advertising. Effective as of 3/7/2017, these same terms will simply be a part of your new Agreement. This change can most notably be seen by the 0% APR for Phone Purchases in the Interest Rates and Interest Charges sections. However, we have also revised the How We Calculate Interest section and the Minimum Payment Calculation provision as appropriate. The APR for all other purchases and any other balances on your account is not changing. In addition, Equal Pay Financing and Deferred Interest Promotions may still be offered on qualifying purchases as explained in the Special Promotional Financing Offer Information section.
You will also be able to see this change on your next billing statement. Any existing Phone Purchases subject to the Equal Pay Financing Offer will move from the Promotional Purchase Summary to the Interest Charge Calculation section and any new Phone Purchases you make will display there as well. Please be assured that this change does not impact the amount of the monthly payments due on your account or the total amount you owe.
If you have any questions, give us a call at 1-866-794-8802.
Thanks,
Synchrony Bank
Yeah. I had an interesting problem with Synchrony bank, going back to my original purchase. I originally bought the pixel xl and a case from the store, assuming all purchases on the credit line were at 0%. I was wrong. They charged me interest on the case, incurring an unexpected $2 "minimum interest charge". I had set up an ongoing payment through my bank to cover the original monthly payment. I then received a past due bill, with late charges of $29 for the unpaid $2 minimum interest charge that was added after I set up bill payment. Needless to say, I was not pleased and called customer service and accused them of running a freaking scam. They removed the late charges.
TLDR: Watch out for these ****ers, and pay close attention to your monthly statements.