Develop Bugs

IMEI-Check

IMEI-Check used to run by a guy called Florin Mandache. He always seemed very good, helpful and I think was highly regarded, from what I've read on various forums.
Suddenly his unlocking site has insisted that you need to send them some Photo-ID in addition to the PayPal payment. Hang on a minute, fraud is not his problem, that's up to PayPal and PayPal say they do not need it.
In my case the payment has gone from PayPal to IMEI-Check but they're still insisting on Photo-ID
So I inquired to [email protected] as to why Photo-ID was needed as just about everybody advises you nowadays, not to give out that kinda stuff on the net!
The reply "Below" was not like any reply I'd seen Florin make on bulletin boards before (his english is better!) and now I'm very nervous about using them...
----- Original Message -----
From: <[email protected]>
To: <[email protected]>
Sent: Friday, May 06, 2005 2:04 PM
Subject: RE: Question regarding fraud
Hello,
We want to make sure that you are the real owner of the account and nothing else. We are LTD company, and we signed the data protection act.
If you still worried about sending the ID, i recomend you to use one of our reseller www.unlockitnow.com.
Regards,
IMEI-CHECK Team
Click to expand...
Click to collapse
Unlockitnow.com are a reseller???..
Does anybody have any thoughts?
Thanks,
Dai

Hi there,
We had to introduce this protection to avoid people buying with hijacked accounts , because two weeks ago we cought one of the big scammers/phishers and now police is investigating this and paypal and ebay need (a much to long) time to investigate.
So to protect ourself we had to install this extra protection.
The seller is not getting any money if was used by hijacked paypal accounts. Even worse we have to pay GBP7 / reversed transaction...
To keep this service online we request something which proves identity of the paypal account holder. So the hijacker (which sold for 15GBP on ebay) will not have a chance anymore. We have to continue until police arrested this guy (full address and name are known)
Regarding paypal saying not to send anything is not true! Paypal says NOT TO SEND CREDIT CARD DETAILS OR BANK DETAILS (we never ask for them).
Also here is a quote from our paypal manager (when we said to them that we had to introduce this verification because PayPal don't protect us and our sells droped):
"If you conduct business on the internet, you should be putting processes
in place to minimise your risk as much as possible, so the id
verification is an excellent idea. As a business person, I presume you
weighed up the costs of losing out to fraudulent activity relative to
the drop in sales. These processes are your responsibility, not
PayPal's. PayPal enables you to transact quickly and safely with buyers,
they are not obliged to absorb losses you incur in doing so. Most
businesses factor in a percentage to cover these sort of losses
regardless of whether it is the physical or online environment."
Click to expand...
Click to collapse
CREDIT CARD FRAUD IS A CRIME![/quote]

Avoid htccode.com scammer thief

I ordered a code to unlock my desire from HTCCODE.COM last month Never got my code, Zero contact from the seller, sent e-mails for a refund but got no replies, field a dispute with paypal and got this answer.
Dear XXXXXXXXXXXXXXXXX
We have concluded our investigation into your case:
Case ID: PP-000-978-685-028
Transaction Date: 6 Jun 2010
Transaction Amount: -15.00 EUR
Seller's Email: [email protected]
Seller's Name: Synapz
Unfortunately, we were unable to resolve this claim in your favour because
the item purchased was virtual or intangible. As a result, we have not
taken any action against the seller at this time but we have noted your
dissatisfaction in the seller's record for future reference.
If you still have concerns about this transaction, we encourage you to
continue to work directly with the seller for an amicable resolution.
Thank you,
July
Protection Services Department
Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page.
So be warned people can just take your money with no repercussions.
Very very sad, paypal are completely useless, so much for buyer protection. its only 15 euros but its the principal, im going to let as many people know about this as possible, there shoudl be laws against people like this how is it in this day and age people can still hide behine the internets anonymity and "virtual items" loopholes.
So be WARNED AVOID HTCCODE.COM

The scammer is proberley hetrosexual.
Sent from my HTC Desire using XDA App

Eh Dear, shame about that mate
if you gave sent the money as a gift they might be able to do something about it but other then that your boned!
If you have a hacker friend just point him at totalgsm.org and say the magic words,,,,, 'please yourself'

Use eBay to unlock your desire. The unlockers on there get about 99.8% positive feedback and your money will be protected. Plus it's cheaper than anywhere else. Why pay more?
Sent from my HTC Desire using XDA App

i dont like any of these unlock sites, i would rather go to some guy in a dodgy phone shop.
if you read the terms and conditions on these sites, what is says is quite shocking.
in a nutshell you are buying a code, not a service to unlock your phone. so if the code doesn't unlock your phone, you just payed for a random number, literally.

Paypal is the expert on providing reasons to now help you, I have been on both ends (seller & buyer) and Paypal gave some reason in all cases not to help.

I've used HTCCODE.COM in the past and although communication hasn't been great, they've always come through eventually.
PM ferraripassion on these forums, as he is part of HTCCODE.COM and I'm sure he'll either give you your code or refund your money.
Regards,
Dave

You're quiet unlucky, as I did file a paypal dispute and won, got the whole of my money back and crossed the website of my agenda.

They didn't give your code cos they are all off their faces on your hard earnt moneez.
Selling a number is a scam in the first place IMO

I purchased the unlock using a credit card, and couldn't get the htccode unlock application to connect. I used the live support link on the website and an engineer took my IMEI number, and 10 minutes later I received my code via email which worked perfectly.
This is the second time I have used them successfully for different devices, and although I understand your frustration at not getting your code, you do not explain what went wrong in the first place to cause you to want to get a refund.
Categizoring a service as a scam due to a single failure does not seem representative to me; perhaps you can clarify what went wrong in the first place, and how you have tried to contact them as they were very responsive in my case, and anxious to receive good feedback.
Sent from my HTC Desire using XDA App

matthewb66 said:
I purchased the unlock using a credit card, and couldn't get the htccode unlock application to connect. I used the live support link on the website and an engineer took my IMEI number, and 10 minutes later I received my code via email which worked perfectly.
This is the second time I have used them successfully for different devices, and although I understand your frustration at not getting your code, you do not explain what went wrong in the first place to cause you to want to get a refund.
Categizoring a service as a scam due to a single failure does not seem representative to me; perhaps you can clarify what went wrong in the first place, and how you have tried to contact them as they were very responsive in my case, and anxious to receive good feedback.
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
did you not read his post?
he clarified what went wrong, and that is that HE NEVER GOT THE UNLOCK CODE
he also says that he e-mailed them numerous times with no response

code from ebay
I used express-codes from ebay paid 8.99 £ got the code 5 minutes later
would use again

trucker11 said:
I used express-codes from ebay paid 8.99 £ got the code 5 minutes later
would use again
Click to expand...
Click to collapse
They're actually charging £17.99 for the Desire.
EDIT: Sorry, they have multiple auctions for the same device all at different prices. How bizarre.

Hmm can anyone recommend any good sites then? I've heard Unlock Zone is a good safe site with very good feedback. Any other good and trusted sites to unlock?

I'm gonna say you were just unlucky/something went wrong. Paul O'Brien (who laid a fair share of the groundwork for rooting Desires) supports that site, as it's a sticky topic on his forum, and I trust that guy.

Security deposit

I have a 200 security deposit for new service. My question is when will I get the money back if it's no contact
Sent from my SGH-T999 using xda app-developers app

All you had to do was type your question into Google.
As for the "no contract", I'm not sure how that would work. Call T-Mobile and see what they say. Since there aren't contracts, it might go by two things: you are up to date on your payments and the phone is paid off. As long as those things are taken care of you should be able to request and get the whole amount of the deposit. If those things aren't taken care of, they will take the money you owe from the deposit and you get what's leftover. Like I said, call T-Mobile and ask them.
"You can request a refund for the deposit you paid at activation, as well as any credit balance or overpayment that may be made to your T-Mobile account. We refund deposits on final credit balances upon request, unless otherwise required by law. Interest is applied on deposits at the rate the law requires.
Note: If you have an outstanding balance, the deposit may be applied in any order to any amount you owe on any account. You also may be required to increase or replace your deposit amount.
If you would like to request a refund, please contact Customer Care. You will need to be the billing responsible party or an authorized user and we will need you to verify the following information:
The password for the account or the last four digits of the Social Security number that was used to activate the account
The mobile number for the account
The current billing address for the account
Note: Canceled accounts must wait 30 days before the credit balance can be refunded due to final charges that may post to the account. You can call Customer Care to request a refund for any remaining credit balance.
For deposit refunds:
You may request a return of your deposit after 12 months of active service with T-Mobile.
During those 12 months, your account must remain in good standing.
Your account must be current for the deposit to be refunded.
Customer Care will release the funds toward your account balance to cover any charges and then request a refund for any credit balance remaining.
It usually takes 2-3 days via electronic refund (preferred method due to time/cost) or 6-10 days via prepaid card once you have filed a request for the remaining credit balance to be refunded.
For credit balance or overpayment refunds:
If your payment was made by check, electronic check, cash, money order, or through a sales office, your refund request will generally be processed within 1-2 business days.
If you request a prepaid card refund, it will be sent in the mail 6-10 business days after your refund was processed.
Note: Check payments must wait 10 days before a refund can be requested to allow time for the payment to process through the bank.
If your payment was made by credit or debit card, your refund request will generally be processed within 2-3 business days and will be reflected on your credit or bank account within 1-3 business days.
For debit, credit card payments, the refund must be sent back to the original account
Note: Mailed refunds can only be sent to the billing responsible party.
Exception: Prepaid Service is non-refundable (even if returned during the return period), and no refunds or other compensation will be given for the unused airtime balances, lost or stolen prepaid cards or coupons."
Sent from my SGH-T999 using xda premium

Please read forum rules before posting
Questions and help issues go in Q&A and help section
Thread moved
Thank you for your cooperation
Friendly Neighborhood Moderator
Wouldn't a call to your carrier have been quicker?

DO NOT buy from Google play..

Here is my story hopefully this makes its rounds on the internet. No company should EVER treat its customers this way...
I attempted to cancel my order using the cancel button on my order page and was told that I needed to contact the Google Play Help Center.
I called the Help Center and told the customer service representative that I wanted to cancel my order. The woman who answered the phone told me that she was unable to cancel my order as it had already been processed - even though the watches are not scheduled to leave the warehouse until 9/19. I asked to speak to her supervisor.
The customer service supervisor got on the phone and told me that they could not cancel my order as it had already been processed and the order was sent to the warehouse. I reminded him that my order was not even going to ship for another 7 days and therefore he should be able to cancel the order. He told me he was unable to do that. He told me I had to wait until the watches shipped, then refuse the package and AFTER they receive it back, I would be credited the $512. He also informed me that once it left Google, it could take 10 days for me to receive it, refuse it, and then another 10 days to send it back. That is a total of 27 days. I asked to speak to his supervisor and he refused. I asked for his name and at first, he did not want to give it to me. When I pressed him, he told me "David". I asked for his last name and he refused. I asked for an employee number or some other identifier that I could use when writing a letter. He again refused to give me anything. He told me my only option was to wait and refuse the package. He told me that the "leaves the warehouse" date on my order was a "no later than date" and that it could leave sooner. I asked him to tell me exactly what day my order was scheduled to ship - since it had already been processed and sent to the warehouse. David told me that he couldn't give me that information because "IT WAS BACKORDERED"! THEY DID NOT HAVE THE WATCH IN STOCK! They couldn't cancel an order on a watch they didn't physically have-I had to wait until they received a shipment, processed it, shipped it to me, and then refuse it and return it!! I told him that this was absolutely ridiculous and I wanted to speak to his supervisor. He told me he "just remembered" he could cancel an order if it wasn't in stock and he put me on hold. When he came back he told me he would transfer me to shipping and returns and Cassandra would help me. He transferred the call and told me she would be able to help me.
Cassandra told me that she was unable to cancel my order and that I would have to wait for it to arrive, refuse shipment, and allow it to be sent back. I told her that was unacceptable and I wanted to speak to her supervisor, she refused. She then informed me that I had ONE HOUR after placing my order in which to cancel it! ONE HOUR! I told her that was ridiculous and she told me that was their policy. I asked her why there is a cancel button attached to my order if I am not able to cancel it after one hour. She told me she couldn't answer that. I again told her that I should be able to cancel the order when the item is backordered. She told me she didn't know if the watches were backordered and so I asked her to transfer me to the warehouse where I could speak to someone who knew the current stock status. She told me that they don't have a phone in the warehouse!!!! I again asked for her supervisor and she refused. She said "I will pass on your feedback when we discuss customer feedback issues." I said that was unacceptable and she asked if she could help me with anything else. I told her she hasn't helped me at all. She said: "I'll pass on your feedback". End of conversation.

Wow! I didn't expect that from Google Play costumerservice! Like you said that's just ridiculous!! They should easily canceled it
Skickat från min LG-D802 med Tapatalk 4

Just went through the same damn thing....
It clearly says on their website that you can cancel as long as it hasnt shipped.
This is complete BULL****! Outright customer deception.

I had a terrible experience purchasing the first nexus 7 from google play. My unit was defective and getting a hold of someone was impossible. They had the balls to remove their contact phone number when tons of people started having issues with their devices and orders. Luckily some websites made a screenshot of their support page that still had their phone number listed. Even with the phone number I was not really being helped. Lots of run arounds and "I can't do that". That experience has left an extremely bitter taste in my mouth from ever ordering any kind of hardware from google play. I think they have gotten better since then but I have no interest in testing that out first hand.

really wow screw them see if you can file a chargeback or something

You got a bad CS rep and manager. Did you try calling back and another time? Every company has it's bad apples.
Sent from my LG-D851 using Tapatalk

I was able to simply go to my google play account and cancel the order.

"Cancel or change your order. Please note that changes may not be possible after the first hour."
You get than in their email from google right away.

Dispute the charge with your credit card company.

nazforex said:
Dispute the charge with your credit card company.
Click to expand...
Click to collapse
^^ THIS!! Call your Bank or Credit company and explain to them that you have not receive the item, it is out of stock for an undetermined amount of time, and that they will not Cancel/refund you. Your Bank/Credit company will handle it from there. Once you Get your Money Refunded from your Bank/Credit company then File a Complaint with BBB and send an email to every Google Play's CS email you can find online with your BBB complaint/file number and story about "David". Mention that you would like them to contact you ASAP and watch the magic happen after that!

AmirAli44 said:
Wow! I didn't expect that from Google Play costumerservice! Like you said that's just ridiculous!! They should easily canceled it
Skickat från min LG-D802 med Tapatalk 4
Click to expand...
Click to collapse
Sounds about status quo for Google. That particular NSA front is pretty bad at customer service.

Thank you, I won't buy any hardware from Google play after reading this!

I remember my Nexus 4 being delayed on the google play store...and then when it actually shipped I paid for the 2 day shipping but it took 4 business days to arrive. I contacted google support to at least get a shipping refund or credit, but they offered nothing except for an apology. Wouldn't use them again!

I ordered the G watch on release but canceled it within 10 minutes and had no problem.
All of you that say you'll never buy from the play store again must not use nexus devices.

Thanks God I have chosen Amazon to pre-order the EU version.
They are light-years forward when we talk about customer service!

Looks like my order shipped last night 2:30am eastern time!
Sent from my HTC One using Tapatalk

NaterTots said:
I ordered the G watch on release but canceled it within 10 minutes and had no problem.
All of you that say you'll never buy from the play store again must not use nexus devices.
Click to expand...
Click to collapse
Oh shoot, I forgot about the Nexus!
I haven't bought one yet, but I've been thinking about it.

Cr4z33 said:
Thanks God I have chosen Amazon to pre-order the EU version.
They are light-years forward when we talk about customer service!
Click to expand...
Click to collapse
One question to the mods... what happened to the last part of my post??
What was wrong with
And btw shame on you Google!
Click to expand...
Click to collapse
??
Sent from my Samsung Galaxy Tab Pro 10.1

Cr4z33 said:
One question to the mods... what happened to the last part of my post??
What was wrong with
??
Sent from my Samsung Galaxy Tab Pro 10.1
Click to expand...
Click to collapse
I don't think anybody would have deleted "Shame on Google"...

Damm

Are people having as much trouble pre-ordering as I am?

First day applied for Paypal credit and was given a credit line of 2750. Paypal credit never became an option while checking out. Now the 12 month financing is gone. 2nd day used my other paypal account and paypal credit is now an option but when I go to check out I continuously receive payment authorization failed. HTC and Paypal have no idea why this is but point fingers at eachother. Paypal advised me to wait another day. Now that I have waited the pre-order code is no longer valid... What? Why is this so complicated?

I was able up get the $100 off through the online chat so that is an option. As far as the 12 month, I was not allowed it for some reason. Wasn't even an option. Only 6 months interest free.
Sent from my SM-N920V using Tapatalk

The 12 months no interest financing really isn't available for HTC 10 at this preorder period. Believe me I tried. When I placed my order for the first time, 12 months no interest financing says you should select PayPal Credit option at checkout (options are debit/credit, PayPal Credit and PayPal) but I don't see that option, so I just selected PayPal at checkout, logged in and selected PayPal credit as payment method. Then when I received the confirmation I just got 6 months instead of 12 months. I tried to checkout other HTC products, HTC One M9 and RE Camera and I was successful in getting to select PayPal Credit option at checkout so before placing the order which I didn't, it's states that financing is 12 months not 6 months. I called HTC support 3x and they told me it's possible that the PayPal Credit option at checkout is only available after the preorder period. And I know that's unacceptable, why would they advertise that it's eligible for 12 months mo interest but can't really get that option when placing the order.
And just today I received an email from HTC support confirming the issue:
"Thanks for getting in touch with the HTC Online Store Support Team, I hope you are having a wonderful day!
I am very sorry for the long wait to give you a response! Actually, the reason why you do not see the 12 months PayPal credit option is because at this moment is not available yet, this is because the phone is still in the pre-order stage, but no worries! Once the phone has been released, the 12 months option will be available."
Sent from my HTC One_M8 using Tapatalk

PayPal got rid of the 12-month plus option months ago after their separation from eBay. The most you can get is 6 months interest-free. I have noticed all websites have not updated the current PayPal policy for many months. Unfortunately, six months is the max and many sites including HTC need to update their information.
Vendor customer service sites are not aware of it.
Sent from my SM-G935V using Tapatalk

markwebb said:
PayPal got rid of the 12-month plus option months ago after their separation from eBay. The most you can get is 6 months interest-free. I have noticed all websites have not updated the current PayPal policy for many months. Unfortunately, six months is the max and many sites including HTC need to update their information.
Vendor customer service sites are not aware of it.
Sent from my SM-G935V using Tapatalk
Click to expand...
Click to collapse
It would seem to be that PayPal Credit option now is a completely different checkout option to just PayPal, but still maintained by PayPal as a whole. It's just when you checkout using PayPal instead of PayPal Credit (if there's any from the merchant's website) you'll really just be getting 6 months no payments no interest. I tried checking out using PayPal Credit instead of Paypal with products like HTC One M9 and RE Camera and the PP Credit option is available with debit/credit option and PayPal and just right before placing the order, it states there that it's qualified for a 12 month no payments no interest financing.
Going slightly out of topic, I tried placing an order at Dyson's website and there is also PP Credit option available at checkout, but it's different with HTC. HTC got 12 month no payments no interest financing, but with Dyson's promotion, it has Easy Payments instead. 6, 9 and 12 month no interest terms, but you'll gonna have to pay each month depending on your items price with tax and shipping. And if you don't want the merchant's own PP Credit promotion, then just checkout with PayPal, and by doing that, you'll only be getting 6 months no payments no interest financing. So that's how I understood how PP Credit works now. It's now up to merchants/seller on how they want to customize the their promotion with PP Credit. I hope this made it clear for people getting confused with this whole PP Credit issue as I was a few days back then.

Maybe because the phone is still in the pre-order stage.You could contact to the HTC service.

Just got off the phone with Paypal and they told me the reason the payment wasn't going through is that even though I have a 2750$ credit line I signed up so recently the system wouldn't let me use it. If that isn't backwards then I don't know what is. Why give me a credit line if you don't want me use it. Should have given me a 50$ credit line so there wouldn't be this confusion.