Related
I've tried CS, primere CS numerous times but "due to your account" so they say I can't get the phone for cheaper than 350. Is there any other way to get it for cheap? I notice Tilt 2 is on letstalk.com for $200 but I've heard horror stories about them. any other suggestions?
Edit 1:
I've been searching for the best deal to get a Tilt2. So far buying from the internet gets you the best deal because AT&T retail store and their customer service do not have a price match policy so you're stuck at paying $349.99 with $50 MIR. Few are able to buy at lower prices but had to talk to numerous CSA so YMMV. There are many websites you can buy from but only from 2 original companies, 3 if you count Amazon. All the online stores seem to point to either wirefly or letstalk.
Wirefly Advertise the Tilt 2 as "Tilt 2 Mocha" and charges $199.99 regardless plan or add a line so I'm not going to waste any time on explaining how to get the Tilt 2 Mocha for cheap. Other online stores that use wirefly that I can find are mobiledia, cellstores, Newegg, Best Buy, and Searswireless. There may be others so if you find them post it in this thread. I will occasionally update this thread.
Amazon advertise the Tilt 2 for $149.99 for new account and 224.99 for renewal in case anyone wants to know.
I will concentrate this thread on letstalk and its Subsidiaries such as intomobile, crutchfieldwireless and especially walmart. Again, there may be others so if you find them post it in this thread. I will occasionally update this thread.
Alright down to the goods.
letstalk has many prices for the Tilt2 depending on your account.
$549.99
To buy the phone out right.
$199.99
new family line 2-5
Renew family line 2-5
$99.99
New 900 minute individual plan
renew 900 minute individual plan
New 700 minute family plan line 1
renewing your family line 1 700 minutes.
Was FREE!!! but now $99.99
New 1400 minute family plan line 1
New 2100 minute family plan line 1
New 3000 minute family plan line 1
New 4000 minute family plan line 1
New unlimited minute family plan line 1
New 6000 minute family plan line 1
renew 1400 minute family plan line 1
renew 2100 minute family plan line 1
renew 3000 minute family plan line 1
renew 4000 minute family plan line 1
renew unlimited minute family plan line 1
renew 6000 minute family plan line 1
Free!!!
New 1350 minute individual plan
New unlimited individual plan
renew 1350 minute individual plan
renew unlimited individual plan
Taxes
For new accounts, letstalk pays for your sales tax. For renewal, you have to pay for the sales tax. If you live in CA or TX you pay for the sales tax of the phones full price before discount.
Additional $25 off!!! (doesn't work if you're getting the Tilt 2 for free or no equipment charge)
When you're renewing your family plan you have to upgrade 2 phones. The second phone is priced much higher than advertised price. If you have pay for the phone (not sales tax) you can try "25RAFPCVER1
" to get $25 off.
>>> 25RAFPCVER1 <<< coupon code
Additional 2-5% off your total bill!!!!!! (I dont know how many percent but most likely 2%)
set up a bing.com account
log into your bing.com account and goto shopping then cashback stores
click on W then goto walmart store.
A popup will appear that tells you "Your purchase during this visit to Walmart will earn you 2-5% cashback. Make sure you see this popup before it takes you to the walmart store.
Once you're at the walmart store goto eletronics > Cell pHones
Additional info
Don't forget to enter the $25 off coupon code.
Double check your order and make sure it is exactly what you want before you pay for it.
Do not stop at any point and finish the order by phone. If you do you will lose the bing cashback.
Instead, pay for the order online then call walmart/letstalk. It may be helpful to check on the "Order by Phone" and get the session number when you call.
bing cashback takes 60 days to clear so think of it as a rebate.
This info is good as of 11-07-09
what do they mean by due to your account? is something wrong with ur account?
I wasnt even eligible for upgrade and i got it for 249 and a 50 MIR
xdeslitx said:
what do they mean by due to your account? is something wrong with ur account?
I wasnt even eligible for upgrade and i got it for 249 and a 50 MIR
Click to expand...
Click to collapse
How did you manage to get that price. Even I am not eligible to for an upgrade. I contract is till next year Nov. I called the CS several times, and managed to get the price for 350 + 18 (upgrade fee) + tax + new 2 year contract from the day I buy the phone. Yesterday I was not able to order it as all the systems where under maintenance.
When is your contract going to end?
Maybe they changed the price since its available for everybody now and its listed in the website.
I got it before it officially came out. Just kept calling premier even though im not premier.
I guess YMMV...depends on how nice ur CSR that you talk to is.
I had to talk to many people before I even got someone who knew about the phone.
There's nothing wrong with my account. I have a primere account with pretty good monthly discount. I guess since I get monthly discount, they wont discount the phone.
Just got off the phone with Premier CS... told them to price match walmart.com's $199 upgrade price (which they did)...they also waived my upgrade fee and gave me free overnight shipping ...I still plan on sending in the $50 MIR...and I managed to keep my 2 year old cheaper rate plan all in the process.
UTZorro said:
Just got off the phone with Premier CS... told them to price match walmart.com's $199 upgrade price (which they did)...they also waived my upgrade fee and gave me free overnight shipping ...I still plan on sending in the $50 MIR...and I managed to keep my 2 year old cheaper rate plan all in the process.
Click to expand...
Click to collapse
Another example of YMMV...it just depends who you talk to and how now they want to be when you talk to them
cproaudio...dont be fooled!!! I got the deal in my above post and I have a 24% monthly discount
Just keep trying you'll find someone who will match the price for you eventually
im sorry, but what is this company you are trying to order from? do you have a link?
husker91 said:
im sorry, but what is this company you are trying to order from? do you have a link?
Click to expand...
Click to collapse
AT&T Premier... but if you dont have a business acct with them, you can always go to www.walmart.com
UTZorro said:
AT&T Premier... but if you dont have a business acct with them, you can always go to www.walmart.com
Click to expand...
Click to collapse
Even if you dont have a business acct you can still order from premier...thats how i got mine last week and i dont have premier
Forget AT&T and just get it from Walmart. Right now the phone is around $100 with a plan.
http://www2-walmart.letstalk.com/product/product.htm?prId=35844
cproaudio said:
I've tried CS, primere CS numerous times but "due to your account" so they say I can't get the phone for cheaper than 350. Is there any other way to get it for cheap? I notice Tilt 2 is on letstalk.com for $200 but I've heard horror stories about them. any other suggestions?
Click to expand...
Click to collapse
I just did this through walmart which redirects to letstalk.com, what are the horror stories?
Methadras said:
I just did this through walmart which redirects to letstalk.com, what are the horror stories?
Click to expand...
Click to collapse
Dont worry go ahead and order because i have ordered phones from them as well as my buddies but make sure stay on the same plan for 181 days else they will do the charge back since they will not get their commission from ATT. As long as you dont play around with the rules you will be just fine
Methadras said:
Forget AT&T and just get it from Walmart. Right now the phone is around $100 with a plan.
http://www2-walmart.letstalk.com/product/product.htm?prId=35844
Click to expand...
Click to collapse
Is there a way to do this while staying on the current plan you have? The current plan I have is a 1100 minute family plan for $70 that is no longer available. The site has "2-yr service contract renewal" as an option, but when I select it I still get brought to the plan selection screen.
vikramdhani said:
Dont worry go ahead and order because i have ordered phones from them as well as my buddies but make sure stay on the same plan for 181 days else they will do the charge back since they will not get their commission from ATT. As long as you dont play around with the rules you will be just fine
Click to expand...
Click to collapse
Yeah, I don't plan on moving around. I've been with this plan for nearly 10 years when it used to be Pac Bell Wireless. However, in the order confirmation email I just got, they do show that I will be charged $80 for my contract extension. I don't understand why I'm being charged for the same plan I already have. Looks like I'll have to call AT&T and walmart/letstalk about this and get it sorted.
adawg120 said:
Is there a way to do this while staying on the current plan you have? The current plan I have is a 1100 minute family plan for $70 that is no longer available. The site has "2-yr service contract renewal" as an option, but when I select it I still get brought to the plan selection screen.
Click to expand...
Click to collapse
That I don't know. However, I was on the 700 minute family plan and then I put my kid on it and bumped it to the 1400 plan, but I've been on that plan for a couple of years. The difference in cost between 1100 and 1400 is $10, but you should call them and see if you can just get the phone. That's what I did, but you have to be clear that you just want to extend your current contract, not get charged for the extension, and just get the phone only. Pay attention to the invoicing you get through email and make sure there are no extra charges.
Most problems are people trying to 'cheat' the system for the lower price.. others are just bad luck (product damaged in transit, for instance.. or defective unit)
Orrr someone doesn't remember exactly when they got the phone and then they switch to a family plan, or lower their minutes, and get a $300 charge on their credit card a few days later... which is nearly impossible to 'fix' since you can't force at&t to repay the 'store' the commission...
That said, if you're smart (and a bit lucky) you can make out like a bandit.
Methadras said:
I just did this through walmart which redirects to letstalk.com, what are the horror stories?
Click to expand...
Click to collapse
Here's one. I bit the bullet and ordered the phone yesterday. The website shows $199.99 but backordered til 10/23. I got a text today saying that my smartphone is activated and if smartphone data plan is omitted, an appropriate data plan will automatically added to my plan. I dont care about the data plan because I already have it for my tilt. Today I check this thread and someone posted a new price of $99.99. I checked the walmart letstalk site, sure enough the price is 99.99. I called the lady that took my order. She basically told me to phuq off since the phone has already shipped. She said I can try customer service and I did. Again she said once the phone is shipped theres nothing she can do. I told her that I want to cancel the order. She said go ahead. She kept trying to hang up the phone by saying is there anything else I can help you with. I said yeah you can refund me $100. SHe said no but anything else?
Some people might say you ordered it at 199.99 why are you *****ing about the price now. I'm *****ing because the order was placed less than 24 hours ago. The phone was backordered til the 23. sales lady told me that they would ship both phones at once. I was under the impression that I have til 23rd to change my order because the site listed it as backordered til 23.
Now I have to cancel my order, ship the phone back, wait til my account is reverted back to upgradable status and reorder the phone again which will probably take 2-3 weeks.
And another policy change... only the Primary line is eligible for discounts after Feb 1.
http://www.sprintfeed.com/2011/12/s...ing-february-2nd-2012-it-just-might-cost-you/
This comes after removing the discounts on lines 3-5, doubling the activation fees, revamping the Premier program, and then removing the Premier program. Basically my 20% company discount is only good for 1 line, big whoop.
So, let's see... they're "aligning" to what AT&T and Verizon do, but they still have the slow network and 3G speeds. 4G is at least over a year away if I stay with Sprint, Verizon and T-mobile have 4G locally and AT&T and coming soon. Why would I pay the same for slower speeds? Yeah, time to move on.
For those that don't want to read the article linked... sfhub clearly summarizes the article in a simple way...
sfhub said:
STARTING FEB 2nd, 2012 (ie not today, won't show up on today's bill)
Line 1/2 $129.99 => Line 1 $110.00 / Line 2 $19.99
Your NVP discount 10%, 15%, 27%, 28%, etc. will then only apply only to Line 1, no longer Line2
Click to expand...
Click to collapse
-Daryel
i really hope they lose big on the iphone.... sounds like another apple induced policy.... lame. unfortunately they will be pushing the cost of a couple VZ lines for me.... i barely use data. Really not seeing the point of staying much longer... sad...
it may be time to reactivate the old bb curve and moment... and sell the Epic 1 and 2....
See ya
Sent from my SPH-D710 using xda premium
Cool... Now Sprint has until January 31, 2012 to fix their network issues before a mass exodus occurs ETF free. Now you know what the next change will be, goodbye unlimited.
This would only applying to accounts with multiple individual lines not family plans, correct? I thought they already did away with discounts on the extra lines of family plans.
You have been Epicly Touched by Jesse Buck
I don't know if this will allow for eft-free cancellation.
I love my E4GT, but my wife is not excited about the $220 after discounts that we pay every month. I get 4G in the office, but the rest of the family doesn't. We have 4 accounts in our family plan, and every month the rates go up somehow. My son uses android apps, but doesn't make calls, so i was thinking about the $30 tmo prepaid option. I read something about 2 lines with everything "unlimited" on tmo for $30 each. My agency has a 20% discount which I wonder if it is only for one line or all... But those were prepaid and chances are for discount you need a contract. Sigh. I think no matter what, they have a tight grip on our privates.
I am tired of no 4G coverage, doubled activation fee, removal of premier, required $10 fee for any smartphone, removal of discounts on 3+ lines, and now removal of discount on 2+ lines, increase of ETF and reduction of return/satisfaction window, added fees... Did I miss something??
Is sprint really the best bang for your buck?? I get 4G coverage for tmo and Verizon around my area. Verizon is too expensive, and can't hear anything but bad things about at&t. Tmo is the one nobody talks about.
Anybody got any insight about tmo as a possible migration path if this causes an ETF free contract breach!?
Have buy back from best buy on all my phones. But that would not help me if I were to buy used phones off Craigslist or ebay or some such...
Anyway, I don't want to bug anybody, to each their own. I just hate how powerless we are about all the changes sprint has made, and the cost it hS in our bill at the end of the month.
Sent from my SPH-D710 using XDA App
Read the link...
This actually brings it in line with the rest of their discount policy... They already say they won't discount any fee or service that is less than $20.
Granted it's crummy, but I frankly assumed that the $19.99 was a segregated fee anyway (I don't have multiple lines).
Jesse Buck said:
This would only applying to accounts with multiple individual lines not family plans, correct? I thought they already did away with discounts on the extra lines of family plans.
You have been Epicly Touched by Jesse Buck
Click to expand...
Click to collapse
I thought so, too. I'm still receiving discounts on my 2nd, 3rd and 4th lines though. If speeds don't improve by Jan 31st, sadly I have to say I will probably leave, too. We all know that all of these policy changes just mean more are around the corner.
i360 said:
Cool... Now Sprint has until January 31, 2012 to fix their network issues before a mass exodus occurs ETF free. Now you know what the next change will be, goodbye unlimited.
Click to expand...
Click to collapse
Discounts aren't typically a part of your contract though, so you'll still have to pay an ETF to leave.
datajosh said:
Discounts aren't typically a part of your contract though, so you'll still have to pay an ETF to leave.
Click to expand...
Click to collapse
While that could be true, the discount plays a part on why some continue their service, and deal with the reduction of quality service that's been occurring. Now, this will change the price by eliminating the discounts which is why some are still with them. This is an increase that wasn't agreed to, the same as when they jacked up the taxes, and should result as early dismissal. While i'm holding on, if the price gets raised more to match their competitors, without providing the same quality of service, then there's no real incentive to stay.
This effects us on Contract too I used to like sprint
I have a 24% discount
Sent from my SPH-D710 using xda premium
But the family plan is so because it was $129. 99 for two lines. That is the plan. Then, you can add extra lines. If you only had a line, then added a second one, it would be shared, but that's not how the plan was inscribed in the family contract. Otherwise, they're saying you could have a one-line family shared plan, for $110 + and $10 for smartphone, way more than their unlimited single plan. The reason why it was a good deal is because it was a bundled 2x$129. 99. The $20 extra lines was just icing on the cake. Prettyuch they are trying to become everything everyone Hayes, to stay "competitive". Are we screwed or are we screwed?
How long are we going to allow them to f°°know us over?
Where does it end? When they declare no more unlimited data? Oh wait they did that with hotshot and mobile devices... And we are still here. Yeah I'm loyal to Sprint, but before we realize it, we are gonna end up paying as much as Verizon for a subpar service (I know, Verizon is way more expensive...)
I have an E4GT, 2 EVO3D, 1 Evo4gshift. Maybe I can get something for them.
My wife is pregnant, and with the costs of medical care in the US, every penny counts.
But sorry for my comments, feels like I'm just looking for any chance to rant.
Sent from my SPH-D710 using XDA App
Jesus farking christ is this another I hate sprint and I'm am leaving thread? Instead of you guys hitting the keyboard with your penis beaters just leave......
Sent from my SPH-D710 using xda premium
I had AT&T for about 3 years and was horrified with their services.. The only reason I moved to Sprint was because of a higher corp discount and better reviews from people I knew with Sprint.. Also, AT&T somehow screwed up my contract and my corp discount with them, which was the reason I was able to get out ETF free after 1 year into my contract.
This is definitively a sneaky move on Sprint's part and I won't take it laying down. I usually fight these type of changes and win. I'm not trying to get anything free, I just want to serve my sentence (contract term), without any damn changes on what we agreed... is that so damn hard to understand?
And to those saying this is not a contract change, it is to those of us with the corp discounts. When you receive your corp discount, you have to RE-sign a new 2 yr contract agreeing to receive this discount for the length of your contract.
Here is an example of something similar not too long ago with Sprint:
http://explainthefee.com/2010/09/10/cancel-your-sprint-contract-without-paying-an-etf/
jromankvcc said:
But the family plan is so because it was $129. 99 for two lines. That is the plan. Then, you can add extra lines. If you only had a line, then added a second one, it would be shared, but that's not how the plan was inscribed in the family contract. Otherwise, they're saying you could have a one-line family shared plan, for $110 + and $10 for smartphone, way more than their unlimited single plan. The reason why it was a good deal is because it was a bundled 2x$129. 99. The $20 extra lines was just icing on the cake. Prettyuch they are trying to become everything everyone Hayes, to stay "competitive". Are we screwed or are we screwed?
How long are we going to allow them to f°°know us over?
Where does it end? When they declare no more unlimited data? Oh wait they did that with hotshot and mobile devices... And we are still here. Yeah I'm loyal to Sprint, but before we realize it, we are gonna end up paying as much as Verizon for a subpar service (I know, Verizon is way more expensive...)
I have an E4GT, 2 EVO3D, 1 Evo4gshift. Maybe I can get something for them.
My wife is pregnant, and with the costs of medical care in the US, every penny counts.
But sorry for my comments, feels like I'm just looking for any chance to rant.
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
OT... but lol autocorrect
id10terror said:
I had AT&T for about 3 years and was horrified with their services.. The only reason I moved to Sprint was because of a higher corp discount and better reviews from people I knew with Sprint.. Also, AT&T somehow screwed up my contract and my corp discount with them, which was the reason I was able to get out ETF free after 1 year into my contract.
This is definitively a sneaky move on Sprint's part and I won't take it laying down. I usually fight these type of changes and win. I'm not trying to get anything free, I just want to serve my sentence (contract term), without any damn changes on what we agreed... is that so damn hard to understand?
And to those saying this is not a contract change, it is to those of us with the corp discounts. When you receive your corp discount, you have to RE-sign a new 2 yr contract agreeing to receive this discount for the length of your contract.
Here is an example of something similar not too long ago with Sprint:
http://explainthefee.com/2010/09/10/cancel-your-sprint-contract-without-paying-an-etf/
Click to expand...
Click to collapse
I didn't have to re-sign anything. All I did was call them and it was added to my account.
awesomeindeed said:
I didn't have to re-sign anything. All I did was call them and it was added to my account.
Click to expand...
Click to collapse
I had to re-sign an agreement online when I applied the discount.
Not saying the store reps know half the sh!t that comes out of their mouths but I ad an entire store of them here tell me all of these changes (all for the worse) are because of the iPhone. They're all pissed about it and loathe the day Sprint 'signed a contract with the devil' as they put it.
So if I get a 25% discount because of my employer - I won't get it anymore after 2-1-2012? Because that's a HUGE breach of contract if that's true. I kept mine so I know what it says - already had to use it once because I was told I only had one activation fee then got charged all three on my bill.
This is a material adverse, I don't care how it's worded. I signed a CONTRACT for a certain amount and certain discounts. If that changes by 0.1 cent - it's a breach.
id10terror said:
I had AT&T for about 3 years and was horrified with their services.. The only reason I moved to Sprint was because of a higher corp discount and better reviews from people I knew with Sprint.. Also, AT&T somehow screwed up my contract and my corp discount with them, which was the reason I was able to get out ETF free after 1 year into my contract.
This is definitively a sneaky move on Sprint's part and I won't take it laying down. I usually fight these type of changes and win. I'm not trying to get anything free, I just want to serve my sentence (contract term), without any damn changes on what we agreed... is that so damn hard to understand?
And to those saying this is not a contract change, it is to those of us with the corp discounts. When you receive your corp discount, you have to RE-sign a new 2 yr contract agreeing to receive this discount for the length of your contract.
Here is an example of something similar not too long ago with Sprint:
http://explainthefee.com/2010/09/10/cancel-your-sprint-contract-without-paying-an-etf/
Click to expand...
Click to collapse
ATTs customer service is horrid, but otherwise they're probably my favorite network in the US. I'd never switch because of the insane price, capped data, boot for tethering, throttling grandfathered contracts, etc.
Sprint needs to make their network worth having before they charge more.
Sent from my SPH-D710 using xda premium
KCRic said:
Not saying the store reps know half the sh!t that comes out of their mouths but I ad an entire store of them here tell me all of these changes (all for the worse) are because of the iPhone. They're all pissed about it and loathe the day Sprint 'signed a contract with the devil' as they put it.
So if I get a 25% discount because of my employer - I won't get it anymore after 2-1-2012? Because that's a HUGE breach of contract if that's true. I kept mine so I know what it says - already had to use it once because I was told I only had one activation fee then got charged all three on my bill.
This is a material adverse, I don't care how it's worded. I signed a CONTRACT for a certain amount and certain discounts. If that changes by 0.1 cent - it's a breach.
Click to expand...
Click to collapse
It sounds like you personally will still get the discount, but no one else that is on your plan would.
I don't know if everyone heard but if you have a employee discount with Sprint get ready to pay more than you prevously did. Sprint will start applying the discount to the primary line only, not the plan. I have the family plan thats $129 I get a 15% discount which is $19.50. When this goes into effect I will be only getting 15% on $109.
I know whooppee a few extra bucks I have to pay. But if we don't say anything next will be our unlimited data.
Thanks,
BlueKalel
Sent from my SPH-D710 using XDA App
It's been like that since quite a while now.
I just got this discount and i'm new to sprint. Can you explain this to me, i'm getting 18% and i have 2 lines w/ 129 plan.
bhavi_jp said:
It's been like that since quite a while now.
Click to expand...
Click to collapse
Actually it hasn't. This is a new change.
The previous change was they stopped applying the discount to lines 3-5, but they did apply it to the base plan which includes both lines 1&2.
Now they are restructuring the base plan so it only includes line 1 and splitting out line #2 separate. The purpose of this restructuring is a back-door way of reducing your discount without changing the advertised percentage discount.
This is considered an ETF waiving event by Sprint. You can leave ETF-free if you'd like.
BlueKalel said:
I don't know if everyone heard but if you have a employee discount with Sprint get ready to pay more than you prevously did. Sprint will start applying the discount to the primary line only, not the plan. I have the family plan thats $129 I get a 15% discount which is $19.50. When this goes into effect I will be only getting 15% on $109.
I know whooppee a few extra bucks I have to pay. But if we don't say anything next will be our unlimited data.
Thanks,
BlueKalel
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
The discount applies to the initial plan, no add ons... so as a for instance, if you are paying 129.99 for your family plan with 2 people plus you both have smart phones which would give you 2 $10 premium data charges that would bring you to a grand total of 149.99 a month before tax, now that initial 129.99 is what the discount will come off of. Also if you have more phones than that you will have your additional 19.99 per phone... the discount will come off of that as well.
EDIT: I am looking into this further, I have someone on the inside who knows all about this.
I don't think you can cancel the ETF fee with this change.
newalker91 said:
Discounts are contractual, therefore yes you may.
Click to expand...
Click to collapse
I read about this change awhile ago. But don't you have to wait wait for the change to take place?
I think I may just call them to get some clarification on this.
Shot from the White Galaxy Epic 4G Touch!
Do you know when they started this?
I hope Im not pass 30 days
Shot from the White Galaxy Epic 4G Touch!
Yes, that is what it says in your contract so that is what everyone should go by.
However don't be surprised if you get a range of answers when you call in.
sfhub said:
Yes, that is what it says in your contract so that is what everyone should go by.
However don't be surprised if you get a range of answers when you call in.
Click to expand...
Click to collapse
Just so I have something to fall back on, what does it our Contract say? I just want to have something to fall back on when I call them.
Shot from the White Galaxy Epic 4G Touch!
rayprobg said:
The discount applies to the initial plan, no add ons... so as a for instance, if you are paying 129.99 for your family plan with 2 people plus you both have smart phones which would give you 2 $10 premium data charges that would bring you to a grand total of 149.99 a month before tax, now that initial 129.99 is what the discount will come off of. Also if you have more phones than that you will have your additional 19.99 per phone... the discount will come off of that as well.
EDIT: I am looking into this further, I have someone on the inside who knows all about this.
Click to expand...
Click to collapse
I recently got the educational rebate.
I hope this email I got from a sprint rep will help you guys have a better insight into this program than me:
Your request has been approved and you will soon begin receiving Sprint discounts through State of New Jersey - Higher Education - NJ1 Contract, including:
? 15% on your Sprint monthly service charges.
These discounts are also applied to your add-on services that have a monthly service charge of $30 or more. Your discounts will be applied to the monthly service charges on the first line of your shared plane.
It takes 1 to 2 bill cycles for you to see the new discounts on your invoice. You will be able to view them under the heading "Service Discounts/Charges" with the description "Employ Discount Sprint/Nextel.
Sincerely,
Click to expand...
Click to collapse
I wonder if I can zero out my contacts and still stay with Sprint.
Sent from my SPH-D710 using XDA App
plmiller0905 said:
Just so I have something to fall back on, what does it our Contract say? I just want to have something to fall back on when I call them.
Click to expand...
Click to collapse
Shouldn't have other people do your homework or you might might not pass the final exam
http://shop2.sprint.com/en/legal/legal_terms_privacy_popup.shtml
Our Right To Change The Agreement & Your Related Rights
We may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, discounts, coverage, technologies used to provide services, or your terms of Service. We will provide you notice of material changes—and we may provide you notice of non-material changes—in a manner consistent with this Agreement (see "Providing Notice To Each Other Under The Agreement" section). If a change we make to the Agreement is material and has a material adverse effect on Services under your Term Commitment, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment.
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Thanks... I'm gonna call them in a few.
Shot from the White Galaxy Epic 4G Touch!
sfhub said:
Actually it hasn't. This is a new change.
The previous change was they stopped applying the discount to lines 3-5, but they did apply it to the base plan which includes both lines 1&2.
Now they are restructuring the base plan so it only includes line 1 and splitting out line #2 separate. The purpose of this restructuring is a back-door way of reducing your discount without changing the advertised percentage discount.
This is considered an ETF waiving event by Sprint. You can leave ETF-free if you'd like.
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Thanks for clarifying. I misread OP.
Ok guys,
If you want more info I got it from slickdeals.net:
slickdeals.net/f/3839688-SPRINT-Changing-T-C-again-Feb2012-Get-out-of-Contract-ETF-free
Thanks,
BlueKalel
Customer service told me that it will renew your contract, i forgot to ask from what date.
lexvdub1 said:
Customer service told me that it will renew your contract, i forgot to ask from what date.
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What will renew your contract?
a) there is a huge thread in this very forum that covered this topic.
b) discount is not contractual. You will not be able to get out of the contract ETF fee. You may with a lot of complaining and getting lucky with customer care roulette, but getting a discount is not part of your contract. You do have to re-sign a 2 year agreement if you add a discount in the middle of your current contract, and for people who did this, you may be able to use it to get out, but I am not sure.
c) All this changes is that you will no longer get your discount on an additional 19.99 of your plan. For people on the 129.99 EDS 1500 plan, you will be getting your discount on the first 110, and not the next 19.99. There is no other difference. So you will be losing 15% on the 19.99, which is 3 dollars per month.
d) Sprint will still be far and away the cheapest of any national provider (well, T-mo is close). The maximum this change will cost any customer is $6 per month, if they are on the 27% discount that a very limited number of companies offer.
e) If you are in an area where Sprint is really terrible, this is a convenient excuse to at least try and get out of your contract, but don't be upset if it doesn't work. The 2-6 bucks ain't gonna break anyone. I think you are very likely to get a $2-6 monthly recurring credit for the length of your current contract, and very unlikely to get waived without ETF.
I didn't want to quote your entire post, but in that other link that was just posted "Slick deals" I believe that I read that a few people did have their etf waived because of this.
In addition, people said that you wouldnt be able to get your etf waived the last time Sprint changed something, which I believe was this past July. And three people I know was able to get their etf's waived as well as a bunch of people around here.
It don't hurt to try and that's what I'm gonna do.
Shot from the White Galaxy Epic 4G Touch!
can some one explain to me these plan
cuz i see that the galaxy s3 is going to be free with a clasic plan http://www.tmonews.com/2012/11/t-mobile-holding-two-day-samsung-sale-on-november-16th-17th/
so i want to know what is the deal
value plans are cheaper but you pay the full price of the phone with them , classic plans you get the phone cheaper but theyre more expensive
Was on my account when I read the OP so I copied and pasted what I found. On the CU adding a line is $10.00 per line, and the VP is $25.00
Hope this helps.
Classic Unlimited
Unlimited nationwide calling for two lines. Unlimited domestic messages (text, picture, and video) to share. Two-year agreement—great discount on phones. Two lines to start; add more lines if eligible Unlimited T-Mobile to T-Mobile calling. Unlimited Nights and Weekends
Value Plans
Unlimited Value—Talk + Text. This plan includes:Unlimited nationwide calling for two lines. Unlimited domestic messages (text, picture, and video) to share. Two-year agreement Two lines to start; add more lines if eligible starting at $0* Unlimited T-Mobile to T-Mobile callingUnlimited Nights and Weekends
The Small Print...
Limited-time offers;subject to change.Taxes and fees additional. Domestic only. Not all features or plans available on all devices.Unlimited features for direct U.S. communications between two people.Credit approval, $35 per line activation fee and two-year agreement required. Up to $200/line early cancellation fee applies to two-year agreements. If you switch plans you may be bound by existing contract term (and related $200/line early cancellation fee) and $35/line Even More Plus® activation fee may apply. You may be unable to switch to some plans. Additional requirements may apply to business customers; Premier and other business/association discounts may not be available. Regulatory Programs Fee (not a tax or government-mandated charge) of $1.41 per line/month applies. Taxes approx. 6%–28% of your monthly bill. Overage usage extra; partial minutes/data rounded up. Some calls/features involve multiple calls; each call incurs separate charges.Family Plans:Limit five lines. All lines of service must be activated in the same T-Mobile market and have the same billing address and area code.Nights and Weekends:Weekends are midnight Friday to midnight Sunday, and nights are 9:00 p.m. to 6:59 a.m. Monday–Friday, based upon start time of call.T-Mobile to T-Mobile calls*are directly dialed between T-Mobile customer devices while on the T-Mobile USA network (and not roaming on any domestic or international network); calls to voicemail and other T-Mobile service numbers not included.
They're the same when it comes to the services offered and the requisite 2 year agreement. The only difference is the price and phone subsidies.
The idea behind a Value Plan is that you get NO subsidies when it comes to phones and so, T-Mobile passes the savings to you. On a Classic Plan, you can get subsidized prices for phones, and, as a result, you pay more month-to-month. Now you need to decide and do you research and see what is the better option for you.
In my case (I need 4 lines for a Family Plan, and I buy my own phones off Criaglist/Ebay, or up-front), the Value Plan was a better idea. However, if you need a phone and can get in on some deals, then the Classic Plan may be better.
It all boils down to pure economics, nothing is ever free, it's just these american carriers have brainwashed the public that phones are "cheap" and plans are "expensive". And that's why most Americans are tied for 2 years to a large wireless bill and aging hardware.
i saw that the galaxy s3 was going to be free with 2 years agreement so i decide to get it and just pay 200 to cancel the contract and put it on the value plan
Since I have been with TMO almost 8 years we have been getting IMO great deals on phones. "Loyalty" department calls it corporate discount. At the end of Oct. I replaced my wife's Mytouch 4g with an S2, cost me 126.00 shipped overnight with a 100.00 rebate. Then ordered my Note 2 for only 250.00 shipped overnight and it came with a 50.00 rebate. Yes we signed a new contract but since the Mytouch was a "warrenty issue" we only had to extend one contract and to top everything we chose which contract to extend. So with 2 new phones under 300.00 and a contract extention to June of next year. You just can't go wrong with TMO.
You do have to have a silver tongue and negotiate. I call it playing the "corporate game"
Going along with the post 2 up, keep in mind, regardless of your carrier, you're always paying for your phone subsidy. Carriers don't really make money on devices. Why do you think you get locked into a 5GB or UL data feature when you upgrade on a classic plan?
I like the value because you have more flexibility. If I want to switch to a 5GB with hotspot, I can do it any time I want. Or pull off data all together. Also, no bs upgrade fees, and when you're finished paying off the phone, it's done. Unlike the classic or any other carrier where you keep paying for it.
The value plan eligibility is changing so I'd check in the coming months if you're eligible to switch.. If you're interested.
/end PSA
Sent from my Paranoid GNex
If you plan on keeping your phone for 2 years, go with the value plan. It is very hard to resell a phone that has been purchased on the value plan until it is paid off.
There is never a scenario where the classic plan is cheaper than the value plan. Unless you call customer service and they give you a phenomenal deal on a phone.
Sent from my SGH-T889 using xda premium
haldi15 said:
value plans are cheaper but you pay the full price of the phone with them , classic plans you get the phone cheaper but theyre more expensive
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I don't think i value that plan to much lol. .
Sent from my SGH-T889
lowandbehold said:
If you plan on keeping your phone for 2 years, go with the value plan. It is very hard to resell a phone that has been purchased on the value plan until it is paid off.
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Exactly. So with the big push to get customers on the value plan, which one do you think T-mobile prefers? They aren't going to try to get you onto a plan that will make them less money in the long run.
lowandbehold said:
Exactly. So with the big push to get customers on the value plan, which one do you think T-mobile prefers? They aren't going to try to get you onto a plan that will make them less money in the long run.
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Actually lastnight when buying the new Tab 2 the Rep suggested that I move over to the Value Plan since we are buying there newest phones, and tablets. Also I learned that with the VP you can make payment arrangements on phone purchace's.
vltchkr said:
Actually lastnight when buying the new Tab 2 the Rep suggested that I move over to the Value Plan since we are buying there newest phones, and tablets. Also I learned that with the VP you can make payment arrangements on phone purchace's.
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Umm, yea that is what I said. They want people on the value plan because you don't own your phone. If you don't pay your bill, the IMEI gets blacklisted and your phone is useless. On the classic plan, you own your device which is much better for people that switch phones often.
darocsfinest1 said:
There is never a scenario where the classic plan is cheaper than the value plan. Unless you call customer service and they give you a phenomenal deal on a phone.
Sent from my SGH-T889 using xda premium
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The only other scenario that's cheaper than a value plan is if you have a grandfathered plan. That's my dilemma right now. I'm holding on to my grandfathered plan as long as I can but I really want the Note 2 as well, but I don't have $500 to outlay up front even if I get it back as a rebate (which of course they'll try to screw over).
So I'm going to take a chance and call loyalty on November 16 to see what they can give me.
lowandbehold said:
Umm, yea that is what I said. They want people on the value plan because you don't own your phone. If you don't pay your bill, the IMEI gets blacklisted and your phone is useless. On the classic plan, you own your device which is much better for people that switch phones often.
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My bad, must of had my eye's crossed and T's dotted when I reading.
We are very happy with our service, lastnigh I bought the new Galaxy Tab 2 10.1 for 250.00 with a 50.00 mail in rebate. Unlimited data, talk, text, and hotspot for 20.00 a month
Let me ask you, you said your IMEI could get blacklisted for non payment. Couldn't you simply flash your phone and use another carrier or pre pay sim?
lowandbehold said:
Umm, yea that is what I said. They want people on the value plan because you don't own your phone. If you don't pay your bill, the IMEI gets blacklisted and your phone is useless. On the classic plan, you own your device which is much better for people that switch phones often.
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Value plan doesn't mean you don't own the phone. An EIP plan means you don't own the phone.
T-Mobile certainly can't blacklist phone you own ( ie Google purchased nexus 4) for non payment on a value plan. Best they can do is send you to collection for breaking contract on 2 year value plan unless you pay them the etf.
Sent from my SGH-T999 using Tapatalk 2
---------- Post added at 02:06 PM ---------- Previous post was at 01:58 PM ----------
vltchkr said:
My bad, must of had my eye's crossed and T's dotted when I reading.
We are very happy with our service, lastnigh I bought the new Galaxy Tab 2 10.1 for 250.00 with a 50.00 mail in rebate. Unlimited data, talk, text, and hotspot for 20.00 a month
Let me ask you, you said your IMEI could get blacklisted for non payment. Couldn't you simply flash your phone and use another carrier or pre pay sim?
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That seems like a fantastic price ($20)for unlimited data, talk, text, and hotspot. Are you sure that is what you are getting?
If it is, can you show which plan you are on? I want to see if I can duplicate the same deal.
Sent from my SGH-T999 using Tapatalk 2
whatsitsnamenow said:
Value plan doesn't mean you don't own the phone. An EIP plan means you don't own the phone.
T-Mobile certainly can't blacklist phone you own ( ie Google purchased nexus 4) for non payment on a value plan. Best they can do is send you to collection for breaking contract on 2 year value plan unless you pay them the etf.
Sent from my SGH-T999 using Tapatalk 2
---------- Post added at 02:06 PM ---------- Previous post was at 01:58 PM ----------
That seems like a fantastic price ($20)for unlimited data, talk, text, and hotspot. Are you sure that is what you are getting?
If it is, can you show which plan you are on? I want to see if I can duplicate the same deal.
Sent from my SGH-T999 using Tapatalk 2
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On the Classic Unlimited with international text, discounted international to the phillipines, with 6 lines.
The Tabs data is usually 35 bucks a month. But again tmo dropped the ball on me. Earlier in the day i had placed the order and i paid 250. Cash. Well it was weird as i didnt recieve any text or email notifications. When i got home from i called and 1. They put in the numbers wrong and ordered the Tab 7" 2. The damn thing was on bo. I wasn't to happy so after 30 minutes with loyaty I got to a sells agent who hooked it up. He couldn't give me anymore discount on the phone as I am already on the "corporate discount" he did give me the plan for 20 bucks. Plus a 50.00 rebate form.
I did have to extend a full 2 years on the Tab as its an added line.
Last month my wife got her SGH-989 for 26.00 after 100. Rebate and no contract extention
Did I mention my monthly bill is under 300.00
vltchkr said:
My bad, must of had my eye's crossed and T's dotted when I reading.
We are very happy with our service, lastnigh I bought the new Galaxy Tab 2 10.1 for 250.00 with a 50.00 mail in rebate. Unlimited data, talk, text, and hotspot for 20.00 a month
Let me ask you, you said your IMEI could get blacklisted for non payment. Couldn't you simply flash your phone and use another carrier or pre pay sim?
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Only overseas or in Canada. T-mobile and AT&T share an IMEI database now so AT&T will block it as well.
whatsitsnamenow said:
Value plan doesn't mean you don't own the phone. An EIP plan means you don't own the phone.
T-Mobile certainly can't blacklist phone you own ( ie Google purchased nexus 4) for non payment on a value plan. Best they can do is send you to collection for breaking contract on 2 year value plan unless you pay them the etf.
Sent from my SGH-T999 using Tapatalk 2
---------- Post added at 02:06 PM ---------- Previous post was at 01:58 PM ----------
That seems like a fantastic price ($20)for unlimited data, talk, text, and hotspot. Are you sure that is what you are getting?
If it is, can you show which plan you are on? I want to see if I can duplicate the same deal.
Sent from my SGH-T999 using Tapatalk 2
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Yes, you are right. I was speaking strictly in regards to purchasing the Galaxy Note 2 on EIP and not using the value plan and BYOD.
Veteran T-Mobile customers still on a classic plan may be interested. In connection with adding members to my current classic family plan, I was told that because we've been T-Mobile customers for more than eight years the $150 per line migration fee would be waived for the current family plan members.
I'll want to see it confirmed at My T-Mobile, but as explained in the T-Mobile store this results in a lower monthly value plan rate and outright ownership of our Galaxy SIII 32GB phones. The store salesman had to call corporate to make it work. He did so because I balked at paying migration fees just to add additional members to an existing family plan.
Obviously, I don't know whether a shorter customer relationship or other considerations also may work. But it's worth a try.
Tmobile has always been good to their long time customers. As long as its within reason they will usually do whatever they can to keep your business, especially if they think you might leave!
That's been my experience anyway.
Sent from my SGH-T999 using xda premium
Yes. They gave my wife and me a great deal on our SIIIs at the end of last September.
DocHoliday77 said:
Tmobile has always been good to their long time customers. As long as its within reason they will usually do whatever they can to keep your business, especially if they think you might leave!
That's been my experience anyway.
Sent from my SGH-T999 using xda premium
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RebDovid said:
Veteran T-Mobile customers still on a classic plan may be interested. In connection with adding members to my current classic family plan, I was told that because we've been T-Mobile customers for more than eight years the $150 per line migration fee would be waived for the current family plan members.
I'll want to see it confirmed at My T-Mobile, but as explained in the T-Mobile store this results in a lower monthly value plan rate and outright ownership of our Galaxy SIII 32GB phones. The store salesman had to call corporate to make it work. He did so because I balked at paying migration fees just to add additional members to an existing family plan.
Obviously, I don't know whether a shorter customer relationship or other considerations also may work. But it's worth a try.
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Keep watch on your bill... They offered me the same thing when I went in to a store and upgraded to the s3, then two months later they tried to charge a migration fee of $150 for my line only and not my wife's strangely enough. I had to call and explain how that never agreed to pay a migration fee to a couple of different people before I got a supervisor to correct the issue, so all in all it worked out fine, just make sure they do what they say they are going to do. T-Mobile customer since 03, and a very happy one at that!
I've been with them since 06..bill is starting to get too expensive.. Might have to try something with them
Sent from my SAMSUNG-SGH-I747 using xda premium
RebDovid said:
Yes. They gave my wife and me a great deal on our SIIIs at the end of last September.
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I got almost the same exact thing. Except mine was only for one phone, and I got the 16GB instead of 32GB. But I also got an extra $100 credit on my account. In addition to the $10 a month, $50 Rebate, and I also got one or two other things, but I cant remember right now!
I have four lines on my account, each with contracts. I've been with Tmobile for 7 yrs. What are my chances of getting all migration fees waived?
Sent from my Galaxy Note 10.1!
DylanTheVillian said:
Keep watch on your bill... They offered me the same thing when I went in to a store and upgraded to the s3, then two months later they tried to charge a migration fee of $150 for my line only and not my wife's strangely enough. I had to call and explain how that never agreed to pay a migration fee to a couple of different people before I got a supervisor to correct the issue, so all in all it worked out fine, just make sure they do what they say they are going to do. T-Mobile customer since 03, and a very happy one at that!
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Thanks for the heads-up. FWIW, I did speak with a phone representative this morning who said that their system shows the fee having been waived on both lines.
LoopDoGG79 said:
I have four lines on my account, each with contracts. I've been with Tmobile for 7 yrs. What are my chances of getting all migration fees waived?
Sent from my Galaxy Note 10.1!
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I was told the migration fees were waived because we've been customers for more than eight years. But if you don't ask you'll never know. Good luck. Please let us know your result.
ujaroun pimas
I wish I could say the same about t-mobile. I've been with them for 8 years. Recently I moved to an area in Mississippi, and where I live, in and around my house, I do NOT get phone reception. If I want to make a call, or send a text, I have to walk/drive half a mile down the road to get reception.
The "engineers" at t-mobile "looked into it," and they "concluded" that there were no problems.
My roommates have att, and the get great reception anywhere inside the house.
All t-mobile did for me was lower my bill from 130/month to $100. So I'm still paying $100/month for service that I can't even use. I wish I knew a way out.
crespi_ said:
I wish I could say the same about t-mobile. I've been with them for 8 years. Recently I moved to an area in Mississippi, and where I live, in and around my house, I do NOT get phone reception. If I want to make a call, or send a text, I have to walk/drive half a mile down the road to get reception.
The "engineers" at t-mobile "looked into it," and they "concluded" that there were no problems.
My roommates have att, and the get great reception anywhere inside the house.
All t-mobile did for me was lower my bill from 130/month to $100. So I'm still paying $100/month for service that I can't even use. I wish I knew a way out.
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Why u no use wifi calling? This is precisely why they have it.
gingshi case
LoopDoGG79 said:
Why u no use wifi calling? This is precisely why they have it.
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No wi-fi calling on Cyanogenmod.
Also I don't have wireless internet either.
Let's say I did have wifi, and let's say cyanogenmod had wifi calling.
Should I still be content in paying $100/month for something that I never use?
crespi_ said:
No wi-fi calling on Cyanogenmod.
Also I don't have wireless internet either.
Let's say I did have wifi, and let's say cyanogenmod had wifi calling.
Should I still be content in paying $100/month for something that I never use?
Click to expand...
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Go back to TW
Get a wireless router.
?
Profit!
I just saw the $25 x 24 months option with $0 down for the Galaxy S4 and tried to upgrade online. It said there was a $100 migration fee so I called customer care, got sent to loyalty then to customer care again and the lady refused to remove the fee. She literally argued with me that it's essential that they charge the fee because it compensates for early upgrades since you get a discounted price. I even told her I'd likely be changing providers then, and she still said it't not possible to waive it.
Errr, so frustrated.
uoY_redruM said:
I just saw the $25 x 24 months option with $0 down for the Galaxy S4 and tried to upgrade online. It said there was a $100 migration fee so I called customer care, got sent to loyalty then to customer care again and the lady refused to remove the fee. She literally argued with me that it's essential that they charge the fee because it compensates for early upgrades since you get a discounted price. I even told her I'd likely be changing providers then, and she still said it't not possible to waive it.
Errr, so frustrated.
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Hey guys,
I have been with T-mobile for 10 years. I have 4 lines with truly Unlimited everything, getting ready to add a 5th line, my bill is 180.00, now after BS TAXES I pay 222.00.. No Carrier can beat that! Every time I have a big issue with T-mobile the only way to resolve the issue is quite simple but takes a little more time. WRIGHT THEM A LETTER! Don't email them, don't call them, just wright them a letter about your problem and mail it to their corporate offices.You will get a call from them in about 2 weeks with a possible resolution to your problem. I like T-mobile allot and I have only needed to wright 2 letters to them and both time they went above my exceptions. Most problems can be fixed by calling them but when you get no were with them wright a letter.
---------- Post added at 06:58 PM ---------- Previous post was at 06:56 PM ----------
crespi_ said:
No wi-fi calling on Cyanogenmod.
Also I don't have wireless internet either.
Let's say I did have wifi, and let's say cyanogenmod had wifi calling.
Should I still be content in paying $100/month for something that I never use?
Click to expand...
Click to collapse
A booster just might fix your problem. they run about 200+ bucks but you may get T-mobile to comp it.
RebDovid said:
I was told the migration fees were waived because we've been customers for more than eight years. But if you don't ask you'll never know. Good luck. Please let us know your result.
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Well, unfortunately, you do have to be a customer for 8 years or more, and I've only been a customer for 6 yrs 7 months. Migration fees will not be waived.
I wish I could tell them I want more then Edge where I live...
Waived my fees!
Just want to confirm that I called T-Mobile today to see if I could switch over to the simple choice plan with 5 lines. I was previously on the older family plan. 5 lines with 2gb data and unlimited text and I was paying $210 per month. The first person I talked to would not make a change for me. I told them I have been with T Moibile for 15 years. I was transferred to Customer retention. They proceeded to tell me that they could only reduce the migration fees to $300. I said no thinks and hung up. I called back 5 minutes later and the rep waived all of the migration fees for me no questions asked. Just wanted to let you know this works and say thanks to the OP for pointing it out! Moral of the story... If at first you don't succeed, call back and keep trying!
Mr.H0811 said:
Just want to confirm that I called T-Mobile today to see if I could switch over to the simple choice plan with 5 lines. I was previously on the older family plan. 5 lines with 2gb data and unlimited text and I was paying $210 per month. The first person I talked to would not make a change for me. I told them I have been with T Moibile for 15 years. I was transferred to Customer retention. They proceeded to tell me that they could only reduce the migration fees to $300. I said no thinks and hung up. I called back 5 minutes later and the rep waived all of the migration fees for me no questions asked. Just wanted to let you know this works and say thanks to the OP for pointing it out! Moral of the story... If at first you don't succeed, call back and keep trying!
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Persistence and politeness often succeed. Just the other day, I noticed that, although the change-over to the new plan occurred with only two days left in my service month, my T-Mobile bill showed a full $10 for the 2.5GB data option. A pleasant conversation with a T-Mobile representative whom I had asked to explain and confirm all the items of this transitional bill resulted in the $10 charge being waived.
It doesn't always work. And sometimes it can be quite frustrating. But I don't generally find that haranguing a service rep gets me anywhere.
RebDovid said:
Persistence and politeness often succeed. Just the other day, I noticed that, although the change-over to the new plan occurred with only two days left in my service month, my T-Mobile bill showed a full $10 for the 2.5GB data option. I pleasant conversation with a T-Mobile representative whom I had asked to explain and confirm all the items of this transitional bill resulted in the $10 charge being waived.
It doesn't always work. And sometimes it can be quite frustrating. But I don't generally find that haranguing a service rep gets me anywhere.
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I have had nothing but good luck with T-Mobile reps working with me. I agree that harassing them and threatening to leave etc will get you nowhere.