Hi to all, today besides it looks like Friday 13th. (my car broke down) I took after I dropped my HTC One X my phone from the service with a new display.
After 2 hours I have been called and saw that the display again is broken from the left side, near the usb towards the top, (power button) is a line and cracked.
I really don't know and paid much money today and to pay again?
Could this happen or should I blame myself?
I always take good care of the phone and always carry it in my side pocket which is wide enough...
Can anyone advice me what to do?
If you are 100% positive that the screen was intact when you got it out from the service, you should take it back and council with the person who serviced the phone. It there are no signs of physical abuse or anything, you should have some kind of warranty on the display or at least on the changing service.
Dirrtydog said:
If you are 100% positive that the screen was intact when you got it out from the service, you should take it back and council with the person who serviced the phone. It there are no signs of physical abuse or anything, you should have some kind of warranty on the display or at least on the changing service.
Click to expand...
Click to collapse
thank u for the reply..the service will not give me a new one..but is the display so sensitive? i mean could it break by wrong installation?
Are you sure it was completely perfect at the service center? Did you inspect your phone whatever the screen was replaced correctly or there were any cracks from the beginning?
There's not much you can do over here... You can tell them what happened and ask for replacement but I'm not sure they will replace it for free...
vin4yak said:
Are you sure it was completely perfect at the service center? Did you inspect your phone whatever the screen was replaced correctly or there were any cracks from the beginning?
There's not much you can do over here... You can tell them what happened and ask for replacement but I'm not sure they will replace it for free...
Click to expand...
Click to collapse
as far as i could see the screen was ok...im not an expert in replacing but could it be by placing the screen wrong it could crack?
Okidoki as far as i did not get the right answer to this burning question of mine another..whats the difference between the original screen and a clone? I see lots of advertising on ebay claiming its a original HTC One X screen..
How to recognise this?
If I order a new display by my self..in what kind of price tag should i look at?
Anyone?
Unetwork said:
Okidoki as far as i did not get the right answer to this burning question of mine another..whats the difference between the original screen and a clone? I see lots of advertising on ebay claiming its a original HTC One X screen..
How to recognise this?
If I order a new display by my self..in what kind of price tag should i look at?
Anyone?
Click to expand...
Click to collapse
nobody?..............
No answer in 5 hours doesn't mean nobody will come along to answer at all, xda is not a helpdesk company. Timing has to be right and im sure you get your answer !
wauw thanks, great reply..
thought there might be some experts trying to help many after me about the display question...ok no one came along...so it means we are having a forum for software only and not about, it might come handy for many others, hardware....
Forget it sorry for even opening this topic...
Bedankt geweldig!
en volgende keer eens kijken waneer dit topic geopend werd..not 5 hours...
Unetwork said:
wauw thanks, great reply..
thought there might be some experts trying to help many after me about the display question...ok no one came along...so it means we are having a forum for software only and not about, it might come handy for many others, hardware....
Forget it sorry for even opening this topic...
Bedankt geweldig!
en volgende keer eens kijken waneer dit topic geopend werd..not 5 hours...
Click to expand...
Click to collapse
I feel some sarcasm here, and i don't see why ? It is how it is, when somebody with hardware knowledge is passing by this thread and he has the time he will answer. Only thing im pointing out that xda is a free site and people answer when they want.
You could at least thank me for bumping this thread back on top of the list. Enlarges the chance of being looked at
Sommige mensen.......
Good luck in finding the answers you need.
Try rounded.com it has original parts though I think the prices are a little high.
Sent from my HTC One X using Tapatalk 4 Beta
athulele said:
Try rounded.com it has original parts though I think the prices are a little high.
Sent from my HTC One X using Tapatalk 4 Beta
Click to expand...
Click to collapse
Thank you!! Great and I ordered a new display there and the price is much cheaper than the price offered here in Skopje, Macedonia.
But still 1 question how to recognize a clone from an original screen?
What I noticed is that the screen replaced on my phone is slight smaller as at the bottom part I can see the led light trough the house shining.
Also the left < is not shining while the home and > button is lighting.
The time before (when it has been replaced also) I had the same problem. At daytime its hard to notice but at night its very clear that only 2 buttons are lighting up.
Hahahahaha epic fail.......cough goo cough gle is cough your best friend.
here you can see my broken screen and the navigation button which is not lighting up
That has been the same case with the other replacement.
Also the crack is at the same position as the last one
I paid 100 euro for this one.
Mr Hofs said:
Hahahahaha epic fail.......cough goo cough gle is cough your best friend.
Click to expand...
Click to collapse
LOL :good:
Ok here my last try as in the 3 days I did not get any answer, it might be that this issue is unknown?
Anyway one more try..
My HTC One X broke now a couple of times and the last time it broke at the same space as before, again I did not drop it
At the bottom I can clearly see a small open space and the 3 navigation led light shining although the navigation arrow on the left (see attached picture) is not lighting up and at night it can't be seen.
The main reason for this topic to get more informed and to put a claim at the mobile phone service and to get my money back.
Also looking at Ebay for a screen replacement it looks like a jungle as all are claiming to sale original displays but again prices are from 45 - 150 euro's. Is there some way to recognize a none (clone) original screen from a original?
Again sorry for this chain of mine on this topic but i just wonder why twice my display cracked at the same place.
It's just a coincidence that the screen broke at exactly the same point...
By looking at what you've said... I think the screen might not have fitted correctly... Hence causing the led not to shine as brightly as it should... May be there is some gap left...
About the screen originality... It's really hard to determine... If you could send us the link of the part which you are buying.. Then someone might be able to judge it's authenticity..
-Sent from my IceCold One X!
vin4yak said:
It's just a coincidence that the screen broke at exactly the same point...
By looking at what you've said... I think the screen might not have fitted correctly... Hence causing the led not to shine as brightly as it should... May be there is some gap left...
About the screen originality... It's really hard to determine... If you could send us the link of the part which you are buying.. Then someone might be able to judge it's authenticity..
-Sent from my IceCold One X!
Click to expand...
Click to collapse
Thank you very much your answer
I also think it was not placed on the correct way and than the issue of the left navigation without lighting up as it should.
And the cap.
I wrote to rounded.com but no reply from them.
Maybe if someone could take a look at Ebay in Europe and to advise me which one to buy?
Should I buy the whole thing again complete or just the glass?
Also can be in a PM here.
Again thanks for the help :good: :good: :good:
They say its easier to replace the touchpanel and the digitizer in one.....many people had trouble to disassemble the 2 components from each other !
Mr Hofs said:
They say its easier to replace the touchpanel and the digitizer in one.....many people had trouble to disassemble the 2 components from each other !
Click to expand...
Click to collapse
Thanks, any place you can advise?
Listen, stop complaining that people aren't answering your questions. As Mr.Hoff has repeatedly tried to tell you, people have NO OBLIGATION to answer you, nor does it mean that because they're on XDA They know the answer to your questions. XDA is a priviledge, without XDA you probably wouldn't have a place to even ask your question.
NOW TO ANSWER YOUR QUESTION.
The difference between HTC Screen and a Generic Replacement screen is alot.
HTC Screen = LCD2 which is basically HD screen
Generic = LCD Screen with a much lesser resolution.
Also the part numbers are different, the only REAL way to tell whether you have the LCD2 screen or not.
However I cannot tell you the exact part number for a OEM HTC LCD2 Display.
Now stop ranting.
Related
droidsans.com/htc-one-x-white-cracked-body-reported <--- u can see more by this site
think thats the effect from too much sun...
Buy then again my grey one don't have this issue. And was in direct sun for about 10 days (holiday ).
Looks like the body has been overly stressed. You'll see the same thing in perspex and glass when it's bent but not broken. I'd say someone was a bit too active with the phone in a tight pocket.
xmoo said:
think thats the effect from too much sun...
Buy then again my grey one don't have this issue. And was in direct sun for about 10 days (holiday ).
Click to expand...
Click to collapse
Likewise no effect on my white one, just like xmoo I was in direct sunlight for 10 days as well in Turkey on my holiday and no peeling effect like that.
Yep, phones need holiday too sometimes.
xmoo said:
think thats the effect from too much sun...
Buy then again my grey one don't have this issue. And was in direct sun for about 10 days (holiday ).
Click to expand...
Click to collapse
you can buy other housing
http://www.ebay.co.uk/itm/270978720...X:IT&_trksid=p3984.m1439.l2649#ht_2634wt_1163
what about Cause for this issue ?
many body have this issue by normal use.
I think you already have your questions answered isn't?
To much sunlight
It's stressed/bend to much
Another thing I can think off is that the phone is dropped.
How do you know many body have this issue, where do you base that on?
miilo said:
what about Cause for this issue ?
many body have this issue by normal use.
Click to expand...
Click to collapse
droidsans.com/htc-one-x-white-cracked-body-reported <--- u can see more by this site
this site talk about hard case / curing material in production process
Laurentius26 said:
I think you already have your questions answered isn't?
To much sunlight
It's stressed/bend to much
Another thing I can think off is that the phone is dropped.
How do you know many body have this issue, where do you base that on?
Click to expand...
Click to collapse
normal use u know
- not too much sun light
- not It's stressed/bend
many body have this issue not one man.
vladnosferatu said:
you can buy other housing
http://www.ebay.co.uk/itm/270978720...X:IT&_trksid=p3984.m1439.l2649#ht_2634wt_1163
Click to expand...
Click to collapse
I have a few scratches on mine, is there a guide on how to replace this?
who know about true/real cause?
Try the search button on top right corner of your screen with this keywords:
'HTC One X replace cover'
It's easy.
iTeeXDA said:
I have a few scratches on mine, is there a guide on how to replace this?
Click to expand...
Click to collapse
Laurentius26 said:
Try the search button on top right corner of your screen with this keywords:
'HTC One X replace cover'
It's easy.
Click to expand...
Click to collapse
replace it . then
if we don't know real cause about this issue
and issue happen again ?
replace it, again again again again ...
Easy ^^
think?
@Miilo, did I answer you?
I have no issues with the body, maybe a good advise is to talk to HTC and claim your warrantee.
Laurentius26 said:
@Miilo, did I answer you?
I have no issues with the body, maybe a good advise is to talk to HTC and claim your warrantee.
Click to expand...
Click to collapse
ok i understand u don't know about real cause. thx for your advise
but i want to know real cause for this issue or some one had seen like it
in this issue is not my phone, is happen in my friend [ community of droidsans.com ]
some one KNOW ?
real cause or some one had seen it
miilo said:
droidsans.com/htc-one-x-white-cracked-body-reported <--- u can see more by this site
Click to expand...
Click to collapse
Dude, did you microwave your phone -.-?
Sent from my HTC One X using xda premium
not microwave now my friend claim with HTC and get a new one
but i don't sure it happen again
somebody talk about cause like a curing in production process, use hard case, deve jeans.
Can't we claim warranty for that? I have the same issue.. Guess I will send in for. Warranty claim when I'm free.
helmetbox! said:
Can't we claim warranty for that? I have the same issue.. Guess I will send in for. Warranty claim when I'm free.
Click to expand...
Click to collapse
can u take a picture for your issue ?
I am in Uk, my One X has developed a crack across the screen, still works, but it looks ugly, anyone know a contact number of someone who can fix this for me!?
its horizontal and you can't even feel it!
Uploaded with ImageShack.us
Gutted :-(
Ouch, that sucks man! Honestly, it's probably not worth the cost of repair if that's as bad as it is. My Infuse is my daily phone and it's screen is shattered far worse than that. One crack, even going across the screen isn't too bad when replacement could be very pricey, and you may just crack it again.
I saw another thread on this and it sounds like the LCD is glued to the glass, which makes it very difficult to separate without breaking the LCD as well. Your best bet may be to send it in for replacement. Doesn't look like there's a whole lot of info on fixing the screens on these yet.
This is exactly why I just signed up with insurance today on mine. I always end up with cracked screens some how, and I'm usually very careful. Even with the insurance though, there's a $75 deductible, and I don't know if it'd be worth it still for just one crack.
UK repair is £145.
no other places in the UK other than HTC did it a couple of weeks back because they couldn't source the parts. told them i coule provide them with it but they weren't willing to do it
mine cracked after two weeks, worked perfectly, but there were hundred of cracks across the screen. no way was i willing to live with it for 2 years
Thanks for the reply, the irony was I was holding it in the case not realising it was upside down then BOOM dropped onto Brick paved driveway
Fully expect to have to pay for screen replacement surely HTC must offer some service / support?
Thanks for the reply, the irony was I was holding it in the case not realising it was upside down then BOOM dropped onto Brick paved driveway
Fully expect to have to pay for screen replacement surely HTC must offer some service / support?
Thanks Phil! How do I start ball rolling :-(
I seen the front screen only cost 60$ . You can fix on your own.
Sent from my HTC One X using Tapatalk 2
davidandrews said:
I am in Uk, my One X has developed a crack across the screen, still works, but it looks ugly, anyone know a contact number of someone who can fix this for me!?
its horizontal and you can't even feel it!
Uploaded with ImageShack.us
Gutted :-(
Click to expand...
Click to collapse
somebody gave a ling in another thread tha there is a shop in uk tha can fix it for 45 pounts you have to look for it i dont remeber were
davidandrews said:
Thanks Phil! How do I start ball rolling :-(
Click to expand...
Click to collapse
call HTC: http://www.htc.com/uk/contact
I seen the front screen only cost 60$ . You can fix on your own.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
the phone is assembled in such a way that the entire assembly occurs on the screen, so you have to strip the phone back to literally every single component
i didn't feel like invalidating my warranty but if you want follow this video
http://www.youtube.com/watch?v=ceHw6mezG60
http://www.youtube.com/watch?v=ceHw6mezG60
see this video and tell me if u will let anyone to fix ur phone like that
Thanks for the contact link, guess i have a call to make tomorrow
£145 - ouch !! Any idea on turn around time?
davidandrews said:
Thanks for the contact link, guess i have a call to make tomorrow
£145 - ouch !! Any idea on turn around time?
Click to expand...
Click to collapse
Plus shipping :/ for what I see on here 2 - 3 weeks is the norm
Sent from my HTC One X using xda premium
davidandrews said:
Thanks for the contact link, guess i have a call to make tomorrow
£145 - ouch !! Any idea on turn around time?
Click to expand...
Click to collapse
7 working days from receipt. i got mine back after two weeks, including a bank holiday. it was also just after the phone came out so maybe there was a delay getting the parts then?
they send out fedex to collect the phone, could even come the day after you call
davidandrews said:
I am in Uk, my One X has developed a crack across the screen, still works, but it looks ugly, anyone know a contact number of someone who can fix this for me!?
its horizontal and you can't even feel it!
Uploaded with ImageShack.us
Gutted :-(
Click to expand...
Click to collapse
How ironic, Gorrila Glass survives but LCD dies -.-
phone is still functioning, just turned it off to photograph as you can see the crack clearer!
you can't even feel a split if you run your fingers over it, so i am lucky in one respect its not shattered!
heres another pic with the screen lit up!
appreciate all the replies, thanks.
Uploaded with ImageShack.us
on ebay there is a shop in london that will fix it for 60 pounds (ish)
you can go into the store or post it
Hi all,
I have a One X (thanks god mine is fine ) and my cousin had another. His One X is now DEAD, it worked fine for about 15 days, but after a fall from a height of about 1,2m (4 feet) it simply turned off a refused to turn on again.
It doesn't turn on the led while trying to charge, it doesn't respond to any command.}
I have oppened his One X (I have a lot of experience fixing simple stuff inside phones) and didn't find anything out of the ordinary in it. Nothing abnormal.
We have already sent it to a repair store here in Brazil (and now you know part of my problem) and the store told us there was a problem in the main board and that they can't fix it.
So I'm asking you guys, can you give me an address (online one) of a good and respected phone parts store? That way I could change his board and give life back to his phone.
I have changed some parts of his phone iwth mine, and the parts are working (screen is without a single scratch and works), antennas, power connector and etc...
So the problem should really be the main board (the one with the Tegra 3 in it).
Please treat it as a no warranty device, we already gave up sending the device to england to fix it. UK UNLOCKED GREY DEVICE!
Thanks in advance.
I already buy a battery on this site and no problem.
prompt delivery
rounded.com
Sent from my HTC One X using xda premium
TG64 said:
I already buy a battery on this site and no problem.
prompt delivery
rounded.com
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Thanks, I've seen they do have the main board, but it is unavaiable and saing to ask them about it. I will do it, since I want to help my cousin with his phone, and do think they probably don't have it in stock because it is probably an item that doesn't have the same number of requests as smaller or more breakable (screen for example) items.
Thanks for the heads up, I'll keep you posted about the results.
Greetings, Santroph.
I hope for you and your cousin that you find a solution to this problem.
Envoyer depuis mon HTC One X utilisant xda premium
http://forum.xda-developers.com/forumdisplay.php?f=476
open a thread there....you got better chance selling it there and that is were you should have posted mate...just for future reference..ask a mod to move this thread for you there and rename the title of your thread...
cheers
I don't think the main can be available anywhere..as it costs as much as a new phone..
It's impossible to get unless some1 has a scrap phone..
For everything else check this site : http://www.etradesupply.com
Sent from my HTC One X using Tapatalk 2
Goku80 said:
http://forum.xda-developers.com/forumdisplay.php?f=476
open a thread there....you got better chance selling it there and that is were you should have posted mate...just for future reference..ask a mod to move this thread for you there and rename the title of your thread...
cheers
Click to expand...
Click to collapse
Well I'm not really tring to sell it, or even buy a used Main Board (although that could work also). The main reason is to try to fiz the phone, and not sell as a broken one. What TG64 sent me was a nice store that do have the Main Board. I just don't know yet how much it would cost, and if it would be a prohibitive price or not.
When I get to know I'll surely post it here.
Main boards shouldn't cost as much as a phone. Even if they are a big part of the cost, the screen is also another big part of the cost of a complete phone. In my opinion the price for each should be more like 35% of a new phone for the main and 30% for the screen.
If it is like that, it surely is better than buying a whole new phone.
Cheers,
Santroph.
I sold my htc amaze a few months ago to buy the n9 and im getting tired of not having any app selections (it was cool at first), and the one x looks pretty sick. found someone on craigslist that is willing to trade but he dropped the phone and the screen doesn't turn on. he has a new digitizer for it but not an LCD. They aren't too expensive on ebay (found one for like $40). he said the phone turns on and everything works (capacitive buttons, sound, etc). The thing im worried about is if it has water damage, is there any way to find out? and if not do you guys think its worth it?
thanks
edit: nevermind did more searching on the water damage indicator and found it. still would like to know your opinions/advice though
A screen repair requires the digitiser and LCD. Just do a search for broken screen threads here.
BenPope said:
A screen repair requires the digitiser and LCD. Just do a search for broken screen threads here.
Click to expand...
Click to collapse
thanks for your reply. yeah ive watched a few videos on it but since they are selling the LCDs on ebay separated from the digitizer I figured you could replace it itself..
edit: im reading on other threads that they are two separate units? some people are saying they are on unit and others are saying the opposite. starting to wonder if its worth it..
stratax said:
thanks for your reply. yeah ive watched a few videos on it but since they are selling the LCDs on ebay separated from the digitizer I figured you could replace it itself..
edit: im reading on other threads that they are two separate units? some people are saying they are on unit and others are saying the opposite. starting to wonder if its worth it..
Click to expand...
Click to collapse
Official ones come as one unit and cost more. It'll cost about 150 UK pounds for official repair. Factor that into your cost, and the fact that it's second hand, and the fact you can't test it properly... Is it worth it? I doubt it, but a working One X is an incredible device.
BenPope said:
Official ones come as one unit and cost more. It'll cost about 150 UK pounds for official repair. Factor that into your cost, and the fact that it's second hand, and the fact you can't test it properly... Is it worth it? I doubt it, but a working One X is an incredible device.
Click to expand...
Click to collapse
this is what im looking at: http://www.ebay.com/itm/NEW-LCD-DIS...930?pt=LH_DefaultDomain_0&hash=item27c7451912 you don't think this would be real? it also has 30 days money back so if it isn't the real deal..
Don't do it, go for a proper second hand device a fully working one, better to have the original screen as it's a lovely screen.
Sent from my HTC One X using Tapatalk 2
nikzDHD said:
Don't do it, go for a proper second hand device a fully working one, better to have the original screen as it's a lovely screen.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
thank you, ill take your advice. it seems not many people are interested in the n9 as much as I thought they would.
It always feels good to have a new device which is fresh and you are much sure that it doesn't have a defect or something, if you're are looking for some advice, well for me, i will personally tell you that go and just buy a new one ( Fresh like Dougie )
flowbeat said:
It always feels good to have a new device which is fresh and you are much sure that it doesn't have a defect or something, if you're are looking for some advice, well for me, i will personally tell you that go and just buy a new one ( Fresh like Dougie )
Click to expand...
Click to collapse
Thanks, I think im just going to trade it for the one s. I cant find anybody interested in trading their one x. everyone are spec whores here lol
stratax said:
I cant find anybody interested in trading their one x. everyone are spec whores here lol
Click to expand...
Click to collapse
That's because we're taller than you
BenPope said:
That's because we're taller than you
Click to expand...
Click to collapse
hahah, I didn't mean "here" as in the XDA community. im talking about my state. or the majority of people in general I guess
my Nokia n9 is smoother than my Amaze I had before it. I just cant do without the apps D:
Hey guys.I'm new here and I'm a HTC10 user for the first time.Before this phone I used LG Nexus4 and P970.
I'm loving this device so far.The device is with me for 7-8 months.But last month it snowed here in Turkey and I was on my way to basketball match at night in the Arena.I saw this issue for first time at that night.Thought it's about cold weather(because it's metal body?).BTW I've got a Spigen's 2 pieced case.
Also this device has been already RMAd once because of screen popped out(glue was not strong enough I guess).
But this month I'm seeing it almost everyday.When I touch screen with a little pressure it's going away for a second and comes back or not(it's just random sometimes).Sometimes I can't even take photo because of randomness of this issue.Also there's a little white dot in the bottom right corner of screen.It appears at white backgrounds and it's brighter than other areas.This is also an issue for me.
Tomorrow I'll RMA my phone to local service in here.
Just wanted to let you guys now about this and ask what it is all about?
It was my first subject in the forums.So sorry if I'm on the wrong place and sorry about my english.It's just not that good
Here's the album for images.I can't add images to forum yet.Please put "." instead of "*"
---imgur*com/a/9qVSe---
It has a lot of display problem. HTC 10 is flawed
Today I got the call from repair service.They said my device is repaired.Here's what's changed:
-Motherboard(New IMEI)
-Cpu (Dunno why)
-Lcd screen (From Sharp to Tianma)
Everything is perfect for now.Happy to get back on my musics with this phone and Hd598Cs. :highfive:
There's one thing I noticed because I used both LCD screens from Sharp and Tianma.
Sharp had a shadows(kinda look like it) on the side of panel.And Tianma has a yellow tint at bottom side of screen.Some guys said that It's glue and will go in time
burakksglu said:
Hey guys.I'm new here and I'm a HTC10 user for the first time.Before this phone I used LG Nexus4 and P970.
I'm loving this device so far.The device is with me for 7-8 months.But last month it snowed here in Turkey and I was on my way to basketball match at night in the Arena.I saw this issue for first time at that night.Thought it's about cold weather(because it's metal body?).BTW I've got a Spigen's 2 pieced case.
Also this device has been already RMAd once because of screen popped out(glue was not strong enough I guess).
But this month I'm seeing it almost everyday.When I touch screen with a little pressure it's going away for a second and comes back or not(it's just random sometimes).Sometimes I can't even take photo because of randomness of this issue.Also there's a little white dot in the bottom right corner of screen.It appears at white backgrounds and it's brighter than other areas.This is also an issue for me.
Tomorrow I'll RMA my phone to local service in here.
Just wanted to let you guys now about this and ask what it is all about?
It was my first subject in the forums.So sorry if I'm on the wrong place and sorry about my english.It's just not that good
Here's the album for images.I can't add images to forum yet.Please put "." instead of "*"
---imgur*com/a/9qVSe---
Click to expand...
Click to collapse
Sounds like they've repaired it rather than swap it out. A like for like would have been the best outcome for yourself.
dladz said:
Sounds like they've repaired it rather than swap it out. A like for like would have been the best outcome for yourself.
Click to expand...
Click to collapse
Yeah I'm happy with the way of solution.
Because someguy in here(Turkey),got a swap report and waited for a new device about 3 months.Because our services gather all devices in together once in month and at that time there was no swap unit for the guy.So he just waited,waited and waited...
But here's the thing,if you're going to change mobo,cpu and LCD;why don't you just swap? Only things that aren't repaired probably the camera,speakers,antennas etc.
burakksglu said:
Yeah I'm happy with the way of solution.
Because someguy in here(Turkey),got a swap report and waited for a new device about 3 months.Because our services gather all devices in together once in month and at that time there was no swap unit for the guy.So he just waited,waited and waited...
But here's the thing,if you're going to change mobo,cpu and LCD;why don't you just swap? Only things that aren't repaired probably the camera,speakers,antennas etc.
Click to expand...
Click to collapse
They look at the units creation date if it's BER then they'll swap it.
dladz said:
They look at the units creation date if it's BER then they'll swap it.
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It's FA65 Series.So it's probably May production.
burakksglu said:
It's FA65 Series.So it's probably May production.
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Released in April, I got mine on release day, could be a faulty batch. As you can't really communicate with htc directly (as in the tech who'll be looking at the phone) you have very little sway over what they do next.
It'd be interesting to see if they share notes with each other based on your case file, perhaps talking with them directly they can agree that a like for like replacement would be the most viable option moving forward. If not I'd say insurance would be the only other option, besides third party but at this point a patch up wouldn't fill me with confidence.
Sorry mate, not a lot more I can think of.
---------- Post added at 12:36 AM ---------- Previous post was at 12:36 AM ----------
burakksglu said:
It's FA65 Series.So it's probably May production.
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Any idea how I could identify mine?
Nvm, mine is a sharp.
You can identify it with the Dev check app. Not sure if that's what you already used.
dladz said:
Released in April, I got mine on release day, could be a faulty batch. As you can't really communicate with htc directly (as in the tech who'll be looking at the phone) you have very little sway over what they do next.
It'd be interesting to see if they share notes with each other based on your case file, perhaps talking with them directly they can agree that a like for like replacement would be the most viable option moving forward. If not I'd say insurance would be the only other option, besides third party but at this point a patch up wouldn't fill me with confidence.
Sorry mate, not a lot more I can think of.
---------- Post added at 12:36 AM ---------- Previous post was at 12:36 AM ----------
Any idea how I could identify mine?
Nvm, mine is a sharp.
You can identify it with the Dev check app. Not sure if that's what you already used.
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Click to collapse
Yeah that's how I checked my screen.If you ask about serial number it was on the box or in the box.There was a sticker on my box when I bought.
And btw I got my phone back from repair last week.They repaired it quick,about 3 days.There's no problem but the yellow tint at bottom of screen.It's a common issue with Tianma,at least people say so.
burakksglu said:
Yeah that's how I checked my screen.If you ask about serial number it was on the box or in the box.There was a sticker on my box when I bought.
And btw I got my phone back from repair last week.They repaired it quick,about 3 days.There's no problem but the yellow tint at bottom of screen.It's a common issue with Tianma,at least people say so.
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This the third? And theres a yellow tint? Sweet jesus you've not had much luck have you?
Sorry mate, but if that were me i'd be sending it back and asking for a new one, I'd cause hell over the phone with them. I'd make sure that the repair guys who are physically going to touch my device got the memo.
Really bad.
dladz said:
This the third? And theres a yellow tint? Sweet jesus you've not had much luck have you?
Sorry mate, but if that were me i'd be sending it back and asking for a new one, I'd cause hell over the phone with them. I'd make sure that the repair guys who are physically going to touch my device got the memo.
Really bad.
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Well there's difference between UK Customer Services or HTC UK and HTC Turkey.For example: HTC Turkey says "You can replace it or get a reserve phone while yours is getting repaired,bla bla. But services say they'll give it to you if yours is not repaired after 10 work-days.Also HTC Turkey is not good at marketing,production or customer services.Some guys waited 3-6 months for replacement unit.
I'm using the same device but first time screen popped out from bottom left and changed.Also back button light was very dim than the other one.Then there was this screen problems at imgur album appeared,showed line like artifacts and white dot at bottom right(That's white dot is also common in a lot of users).Screen,mobo and CPU changed but still with the same metal body(I know it because there's a tiny dent at the body).
burakksglu said:
Well there's difference between UK Customer Services or HTC UK and HTC Turkey.For example: HTC Turkey says "You can replace it or get a reserve phone while yours is getting repaired,bla bla. But services say they'll give it to you if yours is not repaired after 10 work-days.Also HTC Turkey is not good at marketing,production or customer services.Some guys waited 3-6 months for replacement unit.
I'm using the same device but first time screen popped out from bottom left and changed.Also back button light was very dim than the other one.Then there was this screen problems at imgur album appeared,showed line like artifacts and white dot at bottom right(That's white dot is also common in a lot of users).Screen,mobo and CPU changed but still with the same metal body(I know it because there's a tiny dent at the body).
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Appreciate different regions may have different levels of customer service, even though I strongly disagree with this.
Perhaps a complain to htc global? Explaining your predicament?
I'm not sure mate,