I am in Uk, my One X has developed a crack across the screen, still works, but it looks ugly, anyone know a contact number of someone who can fix this for me!?
its horizontal and you can't even feel it!
Uploaded with ImageShack.us
Gutted :-(
Ouch, that sucks man! Honestly, it's probably not worth the cost of repair if that's as bad as it is. My Infuse is my daily phone and it's screen is shattered far worse than that. One crack, even going across the screen isn't too bad when replacement could be very pricey, and you may just crack it again.
I saw another thread on this and it sounds like the LCD is glued to the glass, which makes it very difficult to separate without breaking the LCD as well. Your best bet may be to send it in for replacement. Doesn't look like there's a whole lot of info on fixing the screens on these yet.
This is exactly why I just signed up with insurance today on mine. I always end up with cracked screens some how, and I'm usually very careful. Even with the insurance though, there's a $75 deductible, and I don't know if it'd be worth it still for just one crack.
UK repair is £145.
no other places in the UK other than HTC did it a couple of weeks back because they couldn't source the parts. told them i coule provide them with it but they weren't willing to do it
mine cracked after two weeks, worked perfectly, but there were hundred of cracks across the screen. no way was i willing to live with it for 2 years
Thanks for the reply, the irony was I was holding it in the case not realising it was upside down then BOOM dropped onto Brick paved driveway
Fully expect to have to pay for screen replacement surely HTC must offer some service / support?
Thanks for the reply, the irony was I was holding it in the case not realising it was upside down then BOOM dropped onto Brick paved driveway
Fully expect to have to pay for screen replacement surely HTC must offer some service / support?
Thanks Phil! How do I start ball rolling :-(
I seen the front screen only cost 60$ . You can fix on your own.
Sent from my HTC One X using Tapatalk 2
davidandrews said:
I am in Uk, my One X has developed a crack across the screen, still works, but it looks ugly, anyone know a contact number of someone who can fix this for me!?
its horizontal and you can't even feel it!
Uploaded with ImageShack.us
Gutted :-(
Click to expand...
Click to collapse
somebody gave a ling in another thread tha there is a shop in uk tha can fix it for 45 pounts you have to look for it i dont remeber were
davidandrews said:
Thanks Phil! How do I start ball rolling :-(
Click to expand...
Click to collapse
call HTC: http://www.htc.com/uk/contact
I seen the front screen only cost 60$ . You can fix on your own.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
the phone is assembled in such a way that the entire assembly occurs on the screen, so you have to strip the phone back to literally every single component
i didn't feel like invalidating my warranty but if you want follow this video
http://www.youtube.com/watch?v=ceHw6mezG60
http://www.youtube.com/watch?v=ceHw6mezG60
see this video and tell me if u will let anyone to fix ur phone like that
Thanks for the contact link, guess i have a call to make tomorrow
£145 - ouch !! Any idea on turn around time?
davidandrews said:
Thanks for the contact link, guess i have a call to make tomorrow
£145 - ouch !! Any idea on turn around time?
Click to expand...
Click to collapse
Plus shipping :/ for what I see on here 2 - 3 weeks is the norm
Sent from my HTC One X using xda premium
davidandrews said:
Thanks for the contact link, guess i have a call to make tomorrow
£145 - ouch !! Any idea on turn around time?
Click to expand...
Click to collapse
7 working days from receipt. i got mine back after two weeks, including a bank holiday. it was also just after the phone came out so maybe there was a delay getting the parts then?
they send out fedex to collect the phone, could even come the day after you call
davidandrews said:
I am in Uk, my One X has developed a crack across the screen, still works, but it looks ugly, anyone know a contact number of someone who can fix this for me!?
its horizontal and you can't even feel it!
Uploaded with ImageShack.us
Gutted :-(
Click to expand...
Click to collapse
How ironic, Gorrila Glass survives but LCD dies -.-
phone is still functioning, just turned it off to photograph as you can see the crack clearer!
you can't even feel a split if you run your fingers over it, so i am lucky in one respect its not shattered!
heres another pic with the screen lit up!
appreciate all the replies, thanks.
Uploaded with ImageShack.us
on ebay there is a shop in london that will fix it for 60 pounds (ish)
you can go into the store or post it
Related
Hello ladies and gents.
I got a quick question, but first a little back story...
I owned a Droid Incredible for a few months already.. *Oct.2010 however it got stolen a month ago.. I have retrieved the phone already.
While I was at my Apartment...my phone fell and it's broke... screen shattered..case dinged up.. and now I have a beat up paper weight..
My local carrier which I bought the phone from are all out...and they asked if I wanted a Fascinate...I like the phone.. but I am so used of the Dinc with so many things I did with it.. I've grown to love it....
My question is this...
Where can I get one..I've looked on Ebay.. I would like at least "like new" condition.
I've google searched and I've came across some for a decent price.. but these online "stores" either have not seller ratings or what ever....
I am no noob at buying stuff from ebay, but the stuff I've bought were either BNIB stuff or some after market hop ups for R/c Cars...
Please point me in the right direction.
I am starting to hate not having a phone to tinker with.
*If this is in the wrong section pls move it to the correct one.kthx.
v1ral
eBay is the best place.
Buy from a seller who has more than 50 ratings and you are almost positive to get exactly what you are expecting to get.
They would lose more money by getting a bad rating than they would selling you a messed up product.
That -and- the fact eBay has buyer protection, though it is a pain to work with.
Make sure it has a clean ESN if you are getting used.
Thanks anybody else..
I have a post in the marketplace pm me
Sent from my ADR6300 using XDA App
you can try swappa.com
Craigslist -> cellphone section
Just make sure you call verizon when your about to purchase or beforehand, and check if the ESN is reported stolen. If not then your good =)
I got a "like-new" Dinc from verizon a month ago by accident when they were suppose to send me a brand new one because of warranty. They never billed me for the "like-new" phone, so I have an extra one. I'll sell it to you for $350. PM if interested.
v1ral said:
Hello ladies and gents.
I got a quick question, but first a little back story...
I owned a Droid Incredible for a few months already.. *Oct.2010 however it got stolen a month ago.. I have retrieved the phone already.
While I was at my Apartment...my phone fell and it's broke... screen shattered..case dinged up.. and now I have a beat up paper weight..
My local carrier which I bought the phone from are all out...and they asked if I wanted a Fascinate...I like the phone.. but I am so used of the Dinc with so many things I did with it.. I've grown to love it....
My question is this...
Where can I get one..I've looked on Ebay.. I would like at least "like new" condition.
I've google searched and I've came across some for a decent price.. but these online "stores" either have not seller ratings or what ever....
I am no noob at buying stuff from ebay, but the stuff I've bought were either BNIB stuff or some after market hop ups for R/c Cars...
Please point me in the right direction.
I am starting to hate not having a phone to tinker with.
*If this is in the wrong section pls move it to the correct one.kthx.
v1ral
Click to expand...
Click to collapse
You can go to http://www.repairsuniverse.com/ and just buy the parts you need and replace it yourself. Much cheaper than buying a whole new phone.
And $350 for a like-new phone ... he could get a like-new one on eBay for much cheaper.
Wirefly - Free - hard to beat.... hop on it while you can...
http://www.wirefly.com/plans/verizon-wireless/?oflag=specialoffer&referringdomain=wirefly
smtom said:
Wirefly - Free - hard to beat.... hop on it while you can...
http://www.wirefly.com/plans/verizon-wireless/?oflag=specialoffer&referringdomain=wirefly
Click to expand...
Click to collapse
free with a new contract...
g00s3y said:
free with a new contract...
Click to expand...
Click to collapse
Yeah.. all their good deals are with new contracts, so no good :/
g00s3y said:
You can go to http://www.repairsuniverse.com/ and just buy the parts you need and replace it yourself. Much cheaper than buying a whole new phone.
And $350 for a like-new phone ... he could get a like-new one on eBay for much cheaper.
Click to expand...
Click to collapse
I have no clue if the phone is dead.. it starts up though... anything after that.. is just a guess.
Thanks for the suggestion.. I will inspect the phone and see what I think can be repaired..
POQbum said:
Yeah.. all their good deals are with new contracts, so no good :/
Click to expand...
Click to collapse
True... and I can't get it from wirefly if without contract.. My zip isn't recognized... as a valid area...
Honestly, if you don't want to go through Verizon- eBay is your best choice.
Most people and companies who are looking to sell devices sell them there instead of creating an entire new website to sell them on.
But I think you don't like eBay very much so I won't push it anymore
v1ral said:
I have no clue if the phone is dead.. it starts up though... anything after that.. is just a guess.
Thanks for the suggestion.. I will inspect the phone and see what I think can be repaired..
Click to expand...
Click to collapse
So the glass front is cracked and im guessing the actual amoled screen is broken also? You feel it vibrate when you turn on but nothing after that?
If that is the case this is what you would need
Digitizer - http://www.repairsuniverse.com/htc-incredible-droid-glass-touch-screen-digitizer-replacement.html
Bezel - http://www.repairsuniverse.com/htc-incredible-droid-front-housing-bezel-replacement.html
Screen
AMOLED - http://www.repairsuniverse.com/htc-incredible-droid-lcd-screen-replacement.html
SLCD - http://www.repairsuniverse.com/htc-incredible-droid-lcd-screen-replacement-slcd.html
You will also need to get tools that will be able to remove the screws on the phone. I personally got this, has exactly what is needed plus so much more for a great price.
http://www.amazon.com/gp/product/B0026LQSYI
If you do it that way just watch this video
http://www.youtube.com/watch?v=MugUYhtP0_o
It shows you everything you need to know on how to take apart the incredible.
If that isn't what is wrong with the phone, well at least you know what to do if you do just crack your screen lol.
g00s3y said:
So the glass front is cracked and im guessing the actual amoled screen is broken also? You feel it vibrate when you turn on but nothing after that?
If that is the case this is what you would need
Digitizer - http://www.repairsuniverse.com/htc-incredible-droid-glass-touch-screen-digitizer-replacement.html
Bezel - http://www.repairsuniverse.com/htc-incredible-droid-front-housing-bezel-replacement.html
Screen
AMOLED - http://www.repairsuniverse.com/htc-incredible-droid-lcd-screen-replacement.html
SLCD - http://www.repairsuniverse.com/htc-incredible-droid-lcd-screen-replacement-slcd.html
You will also need to get tools that will be able to remove the screws on the phone. I personally got this, has exactly what is needed plus so much more for a great price.
http://www.amazon.com/gp/product/B0026LQSYI
If you do it that way just watch this video
http://www.youtube.com/watch?v=MugUYhtP0_o
It shows you everything you need to know on how to take apart the incredible.
If that isn't what is wrong with the phone, well at least you know what to do if you do just crack your screen lol.
Click to expand...
Click to collapse
wow..
I may do this.. It does vibrate.. and the home buttons on the bottom light up...
The actual red part of the phone the bottom left is dented somewhat..
Swappa or Craigslist
Honestly...
If my phone is beyond repairable.. then I am not gonna try and get these parts.. but I like the idea that it CAN be done.
I've dealt with electronics stuff before.. e.g Full Blown Water Cooled Computer.
I am not afraid of EBAY.. it's just that... these kinds of purchases e.g phone purchases..through the *bay.. is luck of the draw I guess.
v1ral said:
wow..
I may do this.. It does vibrate.. and the home buttons on the bottom light up...
The actual red part of the phone the bottom left is dented somewhat..
Click to expand...
Click to collapse
If it does that then i'm 99% sure you can replace the screen, digitizer, & bezel, and you will have a working phone again. It def turns on, with that vibrate means you can at least get into the bootloader. So you can download this file
http://www.fourty.net/~berzerker/stockstuff/PB31IMG_3.26.605.1_RUU.zip
rename it PB31IMG.zip, put it on the root of the SD card, boot into the bootloader, run the update, and this will return the phone to a completely stock 2.2 as if you bought it from VZW.
v1ral said:
Honestly...
If my phone is beyond repairable.. then I am not gonna try and get these parts.. but I like the idea that it CAN be done.
I've dealt with electronics stuff before.. e.g Full Blown Water Cooled Computer.
I am not afraid of EBAY.. it's just that... these kinds of purchases e.g phone purchases..through the *bay.. is luck of the draw I guess.
Click to expand...
Click to collapse
Yeah, eBay can be iffy. But if you do go that route, just look at the feedback percentages and the comments. Any recent negatives and move on to the next seller.
g00s3y said:
If it does that then i'm 99% sure you can replace the screen, digitizer, & bezel, and you will have a working phone again. It def turns on, with that vibrate means you can at least get into the bootloader. So you can download this file
http://www.fourty.net/~berzerker/stockstuff/PB31IMG_3.26.605.1_RUU.zip
rename it PB31IMG.zip, put it on the root of the SD card, boot into the bootloader, run the update, and this will return the phone to a completely stock 2.2 as if you bought it from VZW.
Yeah, eBay can be iffy. But if you do go that route, just look at the feedback percentages and the comments. Any recent negatives and move on to the next seller.
Click to expand...
Click to collapse
Thanks..
Hmm... That is the best words I've heard in a while.. that it's almost 99% a possible fix.
Let me describe what happens when I "turn it on"..
It does vibrate like usual when it boots.. however.. I can't see much.. haha..
The day it broke.. the screen would light up showing the splash screen as well as other parts.. but with cracks.. I've never seen a phone this jacked up before..
That's about it.. If in fact this is a good indication that it is in fact fixable.. I will ordering the parts ASAP... and have it reconnected..
Question.. with the impact the phone encountered..with the "motherboard" be so much affected to where the actual innards are shot.. say..the gps stuff.. or the accelromater *I know spelling is off.. haha..
I am hoping this all goes well and dandy...
Thanks everyone.
I sold my htc amaze a few months ago to buy the n9 and im getting tired of not having any app selections (it was cool at first), and the one x looks pretty sick. found someone on craigslist that is willing to trade but he dropped the phone and the screen doesn't turn on. he has a new digitizer for it but not an LCD. They aren't too expensive on ebay (found one for like $40). he said the phone turns on and everything works (capacitive buttons, sound, etc). The thing im worried about is if it has water damage, is there any way to find out? and if not do you guys think its worth it?
thanks
edit: nevermind did more searching on the water damage indicator and found it. still would like to know your opinions/advice though
A screen repair requires the digitiser and LCD. Just do a search for broken screen threads here.
BenPope said:
A screen repair requires the digitiser and LCD. Just do a search for broken screen threads here.
Click to expand...
Click to collapse
thanks for your reply. yeah ive watched a few videos on it but since they are selling the LCDs on ebay separated from the digitizer I figured you could replace it itself..
edit: im reading on other threads that they are two separate units? some people are saying they are on unit and others are saying the opposite. starting to wonder if its worth it..
stratax said:
thanks for your reply. yeah ive watched a few videos on it but since they are selling the LCDs on ebay separated from the digitizer I figured you could replace it itself..
edit: im reading on other threads that they are two separate units? some people are saying they are on unit and others are saying the opposite. starting to wonder if its worth it..
Click to expand...
Click to collapse
Official ones come as one unit and cost more. It'll cost about 150 UK pounds for official repair. Factor that into your cost, and the fact that it's second hand, and the fact you can't test it properly... Is it worth it? I doubt it, but a working One X is an incredible device.
BenPope said:
Official ones come as one unit and cost more. It'll cost about 150 UK pounds for official repair. Factor that into your cost, and the fact that it's second hand, and the fact you can't test it properly... Is it worth it? I doubt it, but a working One X is an incredible device.
Click to expand...
Click to collapse
this is what im looking at: http://www.ebay.com/itm/NEW-LCD-DIS...930?pt=LH_DefaultDomain_0&hash=item27c7451912 you don't think this would be real? it also has 30 days money back so if it isn't the real deal..
Don't do it, go for a proper second hand device a fully working one, better to have the original screen as it's a lovely screen.
Sent from my HTC One X using Tapatalk 2
nikzDHD said:
Don't do it, go for a proper second hand device a fully working one, better to have the original screen as it's a lovely screen.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
thank you, ill take your advice. it seems not many people are interested in the n9 as much as I thought they would.
It always feels good to have a new device which is fresh and you are much sure that it doesn't have a defect or something, if you're are looking for some advice, well for me, i will personally tell you that go and just buy a new one ( Fresh like Dougie )
flowbeat said:
It always feels good to have a new device which is fresh and you are much sure that it doesn't have a defect or something, if you're are looking for some advice, well for me, i will personally tell you that go and just buy a new one ( Fresh like Dougie )
Click to expand...
Click to collapse
Thanks, I think im just going to trade it for the one s. I cant find anybody interested in trading their one x. everyone are spec whores here lol
stratax said:
I cant find anybody interested in trading their one x. everyone are spec whores here lol
Click to expand...
Click to collapse
That's because we're taller than you
BenPope said:
That's because we're taller than you
Click to expand...
Click to collapse
hahah, I didn't mean "here" as in the XDA community. im talking about my state. or the majority of people in general I guess
my Nokia n9 is smoother than my Amaze I had before it. I just cant do without the apps D:
Hi to all, today besides it looks like Friday 13th. (my car broke down) I took after I dropped my HTC One X my phone from the service with a new display.
After 2 hours I have been called and saw that the display again is broken from the left side, near the usb towards the top, (power button) is a line and cracked.
I really don't know and paid much money today and to pay again?
Could this happen or should I blame myself?
I always take good care of the phone and always carry it in my side pocket which is wide enough...
Can anyone advice me what to do?
If you are 100% positive that the screen was intact when you got it out from the service, you should take it back and council with the person who serviced the phone. It there are no signs of physical abuse or anything, you should have some kind of warranty on the display or at least on the changing service.
Dirrtydog said:
If you are 100% positive that the screen was intact when you got it out from the service, you should take it back and council with the person who serviced the phone. It there are no signs of physical abuse or anything, you should have some kind of warranty on the display or at least on the changing service.
Click to expand...
Click to collapse
thank u for the reply..the service will not give me a new one..but is the display so sensitive? i mean could it break by wrong installation?
Are you sure it was completely perfect at the service center? Did you inspect your phone whatever the screen was replaced correctly or there were any cracks from the beginning?
There's not much you can do over here... You can tell them what happened and ask for replacement but I'm not sure they will replace it for free...
vin4yak said:
Are you sure it was completely perfect at the service center? Did you inspect your phone whatever the screen was replaced correctly or there were any cracks from the beginning?
There's not much you can do over here... You can tell them what happened and ask for replacement but I'm not sure they will replace it for free...
Click to expand...
Click to collapse
as far as i could see the screen was ok...im not an expert in replacing but could it be by placing the screen wrong it could crack?
Okidoki as far as i did not get the right answer to this burning question of mine another..whats the difference between the original screen and a clone? I see lots of advertising on ebay claiming its a original HTC One X screen..
How to recognise this?
If I order a new display by my self..in what kind of price tag should i look at?
Anyone?
Unetwork said:
Okidoki as far as i did not get the right answer to this burning question of mine another..whats the difference between the original screen and a clone? I see lots of advertising on ebay claiming its a original HTC One X screen..
How to recognise this?
If I order a new display by my self..in what kind of price tag should i look at?
Anyone?
Click to expand...
Click to collapse
nobody?..............
No answer in 5 hours doesn't mean nobody will come along to answer at all, xda is not a helpdesk company. Timing has to be right and im sure you get your answer !
wauw thanks, great reply..
thought there might be some experts trying to help many after me about the display question...ok no one came along...so it means we are having a forum for software only and not about, it might come handy for many others, hardware....
Forget it sorry for even opening this topic...
Bedankt geweldig!
en volgende keer eens kijken waneer dit topic geopend werd..not 5 hours...
Unetwork said:
wauw thanks, great reply..
thought there might be some experts trying to help many after me about the display question...ok no one came along...so it means we are having a forum for software only and not about, it might come handy for many others, hardware....
Forget it sorry for even opening this topic...
Bedankt geweldig!
en volgende keer eens kijken waneer dit topic geopend werd..not 5 hours...
Click to expand...
Click to collapse
I feel some sarcasm here, and i don't see why ? It is how it is, when somebody with hardware knowledge is passing by this thread and he has the time he will answer. Only thing im pointing out that xda is a free site and people answer when they want.
You could at least thank me for bumping this thread back on top of the list. Enlarges the chance of being looked at
Sommige mensen.......
Good luck in finding the answers you need.
Try rounded.com it has original parts though I think the prices are a little high.
Sent from my HTC One X using Tapatalk 4 Beta
athulele said:
Try rounded.com it has original parts though I think the prices are a little high.
Sent from my HTC One X using Tapatalk 4 Beta
Click to expand...
Click to collapse
Thank you!! Great and I ordered a new display there and the price is much cheaper than the price offered here in Skopje, Macedonia.
But still 1 question how to recognize a clone from an original screen?
What I noticed is that the screen replaced on my phone is slight smaller as at the bottom part I can see the led light trough the house shining.
Also the left < is not shining while the home and > button is lighting.
The time before (when it has been replaced also) I had the same problem. At daytime its hard to notice but at night its very clear that only 2 buttons are lighting up.
Hahahahaha epic fail.......cough goo cough gle is cough your best friend.
here you can see my broken screen and the navigation button which is not lighting up
That has been the same case with the other replacement.
Also the crack is at the same position as the last one
I paid 100 euro for this one.
Mr Hofs said:
Hahahahaha epic fail.......cough goo cough gle is cough your best friend.
Click to expand...
Click to collapse
LOL :good:
Ok here my last try as in the 3 days I did not get any answer, it might be that this issue is unknown?
Anyway one more try..
My HTC One X broke now a couple of times and the last time it broke at the same space as before, again I did not drop it
At the bottom I can clearly see a small open space and the 3 navigation led light shining although the navigation arrow on the left (see attached picture) is not lighting up and at night it can't be seen.
The main reason for this topic to get more informed and to put a claim at the mobile phone service and to get my money back.
Also looking at Ebay for a screen replacement it looks like a jungle as all are claiming to sale original displays but again prices are from 45 - 150 euro's. Is there some way to recognize a none (clone) original screen from a original?
Again sorry for this chain of mine on this topic but i just wonder why twice my display cracked at the same place.
It's just a coincidence that the screen broke at exactly the same point...
By looking at what you've said... I think the screen might not have fitted correctly... Hence causing the led not to shine as brightly as it should... May be there is some gap left...
About the screen originality... It's really hard to determine... If you could send us the link of the part which you are buying.. Then someone might be able to judge it's authenticity..
-Sent from my IceCold One X!
vin4yak said:
It's just a coincidence that the screen broke at exactly the same point...
By looking at what you've said... I think the screen might not have fitted correctly... Hence causing the led not to shine as brightly as it should... May be there is some gap left...
About the screen originality... It's really hard to determine... If you could send us the link of the part which you are buying.. Then someone might be able to judge it's authenticity..
-Sent from my IceCold One X!
Click to expand...
Click to collapse
Thank you very much your answer
I also think it was not placed on the correct way and than the issue of the left navigation without lighting up as it should.
And the cap.
I wrote to rounded.com but no reply from them.
Maybe if someone could take a look at Ebay in Europe and to advise me which one to buy?
Should I buy the whole thing again complete or just the glass?
Also can be in a PM here.
Again thanks for the help :good: :good: :good:
They say its easier to replace the touchpanel and the digitizer in one.....many people had trouble to disassemble the 2 components from each other !
Mr Hofs said:
They say its easier to replace the touchpanel and the digitizer in one.....many people had trouble to disassemble the 2 components from each other !
Click to expand...
Click to collapse
Thanks, any place you can advise?
Listen, stop complaining that people aren't answering your questions. As Mr.Hoff has repeatedly tried to tell you, people have NO OBLIGATION to answer you, nor does it mean that because they're on XDA They know the answer to your questions. XDA is a priviledge, without XDA you probably wouldn't have a place to even ask your question.
NOW TO ANSWER YOUR QUESTION.
The difference between HTC Screen and a Generic Replacement screen is alot.
HTC Screen = LCD2 which is basically HD screen
Generic = LCD Screen with a much lesser resolution.
Also the part numbers are different, the only REAL way to tell whether you have the LCD2 screen or not.
However I cannot tell you the exact part number for a OEM HTC LCD2 Display.
Now stop ranting.
Okay guys, I literally just got my phone last night and boy do I love it! But I've just noticed an issue with it already and I just wanted to see if others have had it as well. Heres a few pictures. Ive got a slight issue in that I ordered it from the US, but I live in New Zealand. Heres hoping I have some sort of warranty
Some input from users would be nice!
Cheers,
Call HTC or the place you bought it from. One should be able to accommodate you.
Sent from my HTC One_M8 using XDA Free mobile app
Someone posted this in another forum too....
mm79k said:
Someone posted this in another forum too....
Click to expand...
Click to collapse
ya man that is not normal at all. I'm pretty sure they have a warranty over this, just give them your pictures along with your order information.
Yeah well I contacted HTC and because it is a US phone it's gonna cost me $100 to get it shipped to Taiwan to be repaired as local New Zealand stores will not cover it.
It's a real pain in the ass. I could get it replaced by Amazon but then I have to ship it to someone in the US to ship to Amazon to replace it .and then get it shipped back to me as they will not replace it if I ship it directly to them.
I literally just got this phone last night and so disappointed that it just happened to be one of the unlucky phones. :'(
Sent from my HTC One_M8 using XDA Free mobile app
0mnom said:
Yeah well I contacted HTC and because it is a US phone it's gonna cost me $100 to get it shipped to Taiwan to be repaired as local New Zealand stores will not cover it.
It's a real pain in the ass. I could get it replaced by Amazon but then I have to ship it to someone in the US to ship to Amazon to replace it .and then get it shipped back to me as they will not replace it if I ship it directly to them.
I literally just got this phone last night and so disappointed that it just happened to be one of the unlucky phones. :'(
Sent from my HTC One_M8 using XDA Free mobile app
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Man that sucks
You can always try self repair.
That is cosmetic part only. If you see iFixit teardown, that strip is basically held down by simple glue. You can take it all out carefully (use hair dryer to soften rest of the glue). Make sure that stripe is straight. If it isn't, make it straight and put it back on using fresh glue (dont use super glue, use hot melt adhesive minimally, spread it using match stick or something small on the back of the strip. Or you can use any water based adhesive that dries to clear finish).
It is not that difficult repair job. You can always take help of local repair shop. This is rather simple fix.
0mnom said:
Okay guys, I literally just got my phone last night and boy do I love it! But I've just noticed an issue with it already and I just wanted to see if others have had it as well. Heres a few pictures. Ive got a slight issue in that I ordered it from the US, but I live in New Zealand. Heres hoping I have some sort of warranty
Some input from users would be nice!
Cheers,
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I have the same with mine, but not that bad.
It's quiet simple to repair with super glue and one razor. You just have to put a very tiny bit of glue in the razor and spare it, but be carefully to do not split glue over the screen or the camera!
I'm just watching mine, if it gets worst I'll try to fix, but seems to be same since I bought it.
This sort of tampering results in a warranty void though doesn't it? I'd be really keen to try it out. But then if something really bad does happen to my phone I wanna be able to fix it. Haha man if only everything was just perfect
Sent from my HTC One_M8 using XDA Free mobile app
My phone has the exact same issue. Does not seem to get worse, but over a span of a year or two I could see that peeling off substantially more. It is held on by simple adhesive, I'm put off by the issue but then again it is an easy fix.
Grizraz said:
My phone has the exact same issue. Does not seem to get worse, but over a span of a year or two I could see that peeling off substantially more. It is held on by simple adhesive, I'm put off by the issue but then again it is an easy fix.
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Can you not replace yours either? I'm tempted to fix it, but I dont want to void the warranty if its needed. This is covered under warranty I assume? Since its happening to multiple people it should be anyway! Itll cost me $99 if I wanna replace it since I bought it from Overseas. I could get a free replacement from Amazon but that requires the US address to send it to. Any trustworthy people out there?? haha
Cheers,
Grizraz said:
My phone has the exact same issue. Does not seem to get worse, but over a span of a year or two I could see that peeling off substantially more. It is held on by simple adhesive, I'm put off by the issue but then again it is an easy fix.
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Grizraz, did you eventually repair it yourself or did you send it in? My friend bought an m8 and has this problem as well. She's going to bring it back to the carrier to see if they can do something for her. Otherwise she might go the warranty route. I'm considering helping with the repair because it seems easy..
Everyone else who repaired it themselves.. Was it easy?
Sent from my HTC One_M8 using XDA Free mobile app
I took the phone to the local Sprint dealer, a mall kiosk, they never heard of this happening and simply referred me out to some support number. I have not attempted to fix it yet, will post when I do with photos etc. Hopefully if someone else fixes it, they will do the same
Hey guys.I'm new here and I'm a HTC10 user for the first time.Before this phone I used LG Nexus4 and P970.
I'm loving this device so far.The device is with me for 7-8 months.But last month it snowed here in Turkey and I was on my way to basketball match at night in the Arena.I saw this issue for first time at that night.Thought it's about cold weather(because it's metal body?).BTW I've got a Spigen's 2 pieced case.
Also this device has been already RMAd once because of screen popped out(glue was not strong enough I guess).
But this month I'm seeing it almost everyday.When I touch screen with a little pressure it's going away for a second and comes back or not(it's just random sometimes).Sometimes I can't even take photo because of randomness of this issue.Also there's a little white dot in the bottom right corner of screen.It appears at white backgrounds and it's brighter than other areas.This is also an issue for me.
Tomorrow I'll RMA my phone to local service in here.
Just wanted to let you guys now about this and ask what it is all about?
It was my first subject in the forums.So sorry if I'm on the wrong place and sorry about my english.It's just not that good
Here's the album for images.I can't add images to forum yet.Please put "." instead of "*"
---imgur*com/a/9qVSe---
It has a lot of display problem. HTC 10 is flawed
Today I got the call from repair service.They said my device is repaired.Here's what's changed:
-Motherboard(New IMEI)
-Cpu (Dunno why)
-Lcd screen (From Sharp to Tianma)
Everything is perfect for now.Happy to get back on my musics with this phone and Hd598Cs. :highfive:
There's one thing I noticed because I used both LCD screens from Sharp and Tianma.
Sharp had a shadows(kinda look like it) on the side of panel.And Tianma has a yellow tint at bottom side of screen.Some guys said that It's glue and will go in time
burakksglu said:
Hey guys.I'm new here and I'm a HTC10 user for the first time.Before this phone I used LG Nexus4 and P970.
I'm loving this device so far.The device is with me for 7-8 months.But last month it snowed here in Turkey and I was on my way to basketball match at night in the Arena.I saw this issue for first time at that night.Thought it's about cold weather(because it's metal body?).BTW I've got a Spigen's 2 pieced case.
Also this device has been already RMAd once because of screen popped out(glue was not strong enough I guess).
But this month I'm seeing it almost everyday.When I touch screen with a little pressure it's going away for a second and comes back or not(it's just random sometimes).Sometimes I can't even take photo because of randomness of this issue.Also there's a little white dot in the bottom right corner of screen.It appears at white backgrounds and it's brighter than other areas.This is also an issue for me.
Tomorrow I'll RMA my phone to local service in here.
Just wanted to let you guys now about this and ask what it is all about?
It was my first subject in the forums.So sorry if I'm on the wrong place and sorry about my english.It's just not that good
Here's the album for images.I can't add images to forum yet.Please put "." instead of "*"
---imgur*com/a/9qVSe---
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Sounds like they've repaired it rather than swap it out. A like for like would have been the best outcome for yourself.
dladz said:
Sounds like they've repaired it rather than swap it out. A like for like would have been the best outcome for yourself.
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Yeah I'm happy with the way of solution.
Because someguy in here(Turkey),got a swap report and waited for a new device about 3 months.Because our services gather all devices in together once in month and at that time there was no swap unit for the guy.So he just waited,waited and waited...
But here's the thing,if you're going to change mobo,cpu and LCD;why don't you just swap? Only things that aren't repaired probably the camera,speakers,antennas etc.
burakksglu said:
Yeah I'm happy with the way of solution.
Because someguy in here(Turkey),got a swap report and waited for a new device about 3 months.Because our services gather all devices in together once in month and at that time there was no swap unit for the guy.So he just waited,waited and waited...
But here's the thing,if you're going to change mobo,cpu and LCD;why don't you just swap? Only things that aren't repaired probably the camera,speakers,antennas etc.
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They look at the units creation date if it's BER then they'll swap it.
dladz said:
They look at the units creation date if it's BER then they'll swap it.
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It's FA65 Series.So it's probably May production.
burakksglu said:
It's FA65 Series.So it's probably May production.
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Released in April, I got mine on release day, could be a faulty batch. As you can't really communicate with htc directly (as in the tech who'll be looking at the phone) you have very little sway over what they do next.
It'd be interesting to see if they share notes with each other based on your case file, perhaps talking with them directly they can agree that a like for like replacement would be the most viable option moving forward. If not I'd say insurance would be the only other option, besides third party but at this point a patch up wouldn't fill me with confidence.
Sorry mate, not a lot more I can think of.
---------- Post added at 12:36 AM ---------- Previous post was at 12:36 AM ----------
burakksglu said:
It's FA65 Series.So it's probably May production.
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Any idea how I could identify mine?
Nvm, mine is a sharp.
You can identify it with the Dev check app. Not sure if that's what you already used.
dladz said:
Released in April, I got mine on release day, could be a faulty batch. As you can't really communicate with htc directly (as in the tech who'll be looking at the phone) you have very little sway over what they do next.
It'd be interesting to see if they share notes with each other based on your case file, perhaps talking with them directly they can agree that a like for like replacement would be the most viable option moving forward. If not I'd say insurance would be the only other option, besides third party but at this point a patch up wouldn't fill me with confidence.
Sorry mate, not a lot more I can think of.
---------- Post added at 12:36 AM ---------- Previous post was at 12:36 AM ----------
Any idea how I could identify mine?
Nvm, mine is a sharp.
You can identify it with the Dev check app. Not sure if that's what you already used.
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Yeah that's how I checked my screen.If you ask about serial number it was on the box or in the box.There was a sticker on my box when I bought.
And btw I got my phone back from repair last week.They repaired it quick,about 3 days.There's no problem but the yellow tint at bottom of screen.It's a common issue with Tianma,at least people say so.
burakksglu said:
Yeah that's how I checked my screen.If you ask about serial number it was on the box or in the box.There was a sticker on my box when I bought.
And btw I got my phone back from repair last week.They repaired it quick,about 3 days.There's no problem but the yellow tint at bottom of screen.It's a common issue with Tianma,at least people say so.
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This the third? And theres a yellow tint? Sweet jesus you've not had much luck have you?
Sorry mate, but if that were me i'd be sending it back and asking for a new one, I'd cause hell over the phone with them. I'd make sure that the repair guys who are physically going to touch my device got the memo.
Really bad.
dladz said:
This the third? And theres a yellow tint? Sweet jesus you've not had much luck have you?
Sorry mate, but if that were me i'd be sending it back and asking for a new one, I'd cause hell over the phone with them. I'd make sure that the repair guys who are physically going to touch my device got the memo.
Really bad.
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Well there's difference between UK Customer Services or HTC UK and HTC Turkey.For example: HTC Turkey says "You can replace it or get a reserve phone while yours is getting repaired,bla bla. But services say they'll give it to you if yours is not repaired after 10 work-days.Also HTC Turkey is not good at marketing,production or customer services.Some guys waited 3-6 months for replacement unit.
I'm using the same device but first time screen popped out from bottom left and changed.Also back button light was very dim than the other one.Then there was this screen problems at imgur album appeared,showed line like artifacts and white dot at bottom right(That's white dot is also common in a lot of users).Screen,mobo and CPU changed but still with the same metal body(I know it because there's a tiny dent at the body).
burakksglu said:
Well there's difference between UK Customer Services or HTC UK and HTC Turkey.For example: HTC Turkey says "You can replace it or get a reserve phone while yours is getting repaired,bla bla. But services say they'll give it to you if yours is not repaired after 10 work-days.Also HTC Turkey is not good at marketing,production or customer services.Some guys waited 3-6 months for replacement unit.
I'm using the same device but first time screen popped out from bottom left and changed.Also back button light was very dim than the other one.Then there was this screen problems at imgur album appeared,showed line like artifacts and white dot at bottom right(That's white dot is also common in a lot of users).Screen,mobo and CPU changed but still with the same metal body(I know it because there's a tiny dent at the body).
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Appreciate different regions may have different levels of customer service, even though I strongly disagree with this.
Perhaps a complain to htc global? Explaining your predicament?
I'm not sure mate,