I bought a Galaxy Nexus from Wind Mobile(Canada) a couple of months ago and now some problems have arisen. When I got my phone I unlocked and rooted my phone, flashed AOKP 6 on it and that worked perfectly until now.
About a week ago the phone started to run extremely hot and the battery drained extremely fast and would run out when the phone was turned off. I got that replaced because I thought it was just a dead battery. The new one wouldn't charge half of the time and the other half extremely slowly (about 10% in 2 hours.) I tried multiple sockets, wires, and wall charging adapters which all didn't help so I decided that it wasn't a battery problem.
I thought that it could be the software so I returned my phone to the stock rom. That didn't change anything. At this point I'm certain that it's the hardware and I didn't damage it in any way physically or from modding it, it was a manufacturer fault. So I was setting up my phone to get ready for a return but it stopped working entirely before I could unroot and lock the phone. The battery has been drained dead and the phone doesn't charge via USB or AC.
Now I'm wondering whether I should go replace my battery again, which I can do for free, to give me the extra juice I need to unroot and lock it and send it to Samsung? Or should I just send it in as is, not working at all unless a charged battery is in there. The warranty says "(g) defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by SAMSUNG" in the section of "What is Not Covered" by the warranty. Does this keep me in the clear for modifying my phone? The defect was not caused by the custom rom, root or the unlock.
Warranty: I can't link right now I need to make some posts.
The warranty was for the verizon gnex but I couldn't find the warranty this in depth for the one I have(the i9250 I believe)
The first thing the tech will do is flash a stock rom , he wont sit there playing with aokp making notes in your file. He probably does 300 phones a day, drops them on a dock, flashes them and runs a scanner and repeats. Now if it wont work on ac power, thats another story and if there water damage tags show no fluid exposure, he probably just throws it in a recycle bin and mails you a different refurb.
Anyone working at a repair centre can to make any corrections?
Sent from my Galaxy Nexus using Tapatalk 2
i would revert to stock and send
it into Wind and shoe them my problem. i did it last month with my G2x that had a shot charging port. i charged my battery with a universal charger and flashed the stock Wind rom and sent it in rooted. they may you pay a deposit of $80 if the manufacturer determines it's a hardware issue u get your deposit back if not the cost of the repair will be deducted from it if it is more they will call to confirm if you are willing to pay the extra if not the cost of shipping will be deducted. and if u want a loaner u will pay $10
Snt from my LG-P999 usil Tapatalk 2
Alright I brought it in to Wind and it's now being sent over to Samsung. Thanks for the reassuring replies
Some advice please
So a while back my G3 suddenly wasn't able to find any coverage most places I went. Nothing else was wrong with it, it was just that there was no mobile coverage 80% of the time. The problem occurred one day as it was just in my pocket, nothing was wrong with it beforehand.
So, of course, I took it to the warranty service to get it repaired. Now, the phone's been dropped a bunch of times and it has some tiny scratches on the display and one on the back. It's definitely possible that the my problem occurred due to dropping it but, as I said, when it broke, it hadn't been dropped in some time.
In a few days, I get a phone call in which they tell me that the phone has been repetitively dropped, as can be seen by the scratches, and the motherboard and some module(don't know what exactly they were referring to) must be replaced. Now, obviously, the warranty doesn't cover mechanical damage so it's a paid service. The amount they asked for was around 430 dollars. Now, I'm obviously not going to pay a 430 dollars as I can just get a new phone for that money but I just came here to ask, if I take it to another service, would it be possible to be fixed and, theoretically, for what price?
Thank you in advance!
So Lets say I have had my Note 7 for 15 months and the battery is declining in its capacity to hold a full charge or that it is just not good any more. Question, so in order for me to replace the battery, I would have to send the phone back to Verizon or Samsung? What about my information? Would I have to factory reset it before sending back to replace battery? What other issues might be involved? Cost? I am curious how these issues would be handled by Verizon or Samsung. I welcome your comments!
Before your warranty is out just find a reason to send it in for a replacement. Whether it be inaccurate GPS or Bluetooth connectivity issues. I've had similar problems in the past and they will replace your phone if you have issues with either as both can have issues in the long run depending on how hot the phone gets when charging, etc or just general hardware issues overtime.
Wont you be getting a refurbished phone then? Also does anyone know if samsung replaces your battery or screen does it come back with warrenty for water and dust proof?
Which is better? Your used unrefurbished battery dying phone or someone else's used refurbished phone with a good battery? The latter.
Sent from my Nexus 6 using Tapatalk
So I am guessing that it is advisable to do a factory reset before you send in the phone for a battery replacement?
Always do a factory reset before sending your phone in. You never know whose going to repair or check your device, and they also require the password to be off, no google account lock etc
Just bring it to a reputable repair shop to change it out. I do galaxy s6 after liquid damage or if they used a cheap charger and it grief their battery.
Phone just quit charging the other day. No water damage or anything, it just died. Holding the power down trying to boot it after letting it charge for a while doesn't do anything. The phone is cold to the touch and I think it just went kaput.
No biggie, right? I have a warranty.
The problem is when I try to email or call them, I get nowhere. There is no response to any communication with LeEco. Does anyone have any ability to initiate a warranty claim and an RMA? I just need a replacement and am not looking for a refund or anything. I'm in the US.
Please help - I feel like I just lost $200 if I can't reach anyone over at LeEco.
Purchased the phone at Best Buy and in calling them they gave me a number that doesn't exist for support at LeEco.
Do I have any recourse with Best Buy?
Thanks in advance.
I am in the same boat, was trying to call them multiple times, but no response. Send them email also.
I dont know if you guys live in a humid climate or not but for the hell of it , put it in bag of rice seal good and let it sit for 24 hours can't hurt. Maybe moisture got in there
Have you try this: https://forum.xda-developers.com/le-max-2/how-to/guide-hard-brick-fix-qualcomm-hs-usb-t3492949
Good luck
Maybe you could submit a ticket to Leeco, from here: http://www.leeco.com/us/user/cutTicket.html
bwzippy said:
Phone just quit charging the other day. No water damage or anything, it just died. Holding the power down trying to boot it after letting it charge for a while doesn't do anything. The phone is cold to the touch and I think it just went kaput.
No biggie, right? I have a warranty.
The problem is when I try to email or call them, I get nowhere. There is no response to any communication with LeEco. Does anyone have any ability to initiate a warranty claim and an RMA? I just need a replacement and am not looking for a refund or anything. I'm in the US.
Please help - I feel like I just lost $200 if I can't reach anyone over at LeEco.
Purchased the phone at Best Buy and in calling them they gave me a number that doesn't exist for support at LeEco.
Do I have any recourse with Best Buy?
Thanks in advance.
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Phones don't die just like that, in your case, it's either the battery, or a hard brick, or a defective screen. You should better change the battery and try to flash stock software afterwards if battery doesn't work, then you go for the screen, also the chargers that LeEco provides are crappy so it maybe went "out" and afterwards you went out of battery, try to charge with a different cable and charger. Can't post links till i get to 10 posts, if you don't mind and if i was helpful click the thanks button .
Well the phone is in with some rice and a silicone packet thing that absorbs moisture. It never got wet before it died, but figured what the heck, I have no other options.
LeEco won't pick up the phone, nor return my emails or voicemails. Nice company!
@filippos96 - phone is fully stock and I've tried several different chargers. The phone doesn't get warm at all - like its not even receiving power. If I open it up to replace the battery that might not fix it if the issue is with a component before the battery.
Thanks for the suggestions guys. If anyone knows a shortcut to open an RMA I would greatly appreciate it.
bwzippy said:
Well the phone is in with some rice and a silicone packet thing that absorbs moisture. It never got wet before it died, but figured what the heck, I have no other options.
LeEco won't pick up the phone, nor return my emails or voicemails. Nice company!
@filippos96 - phone is fully stock and I've tried several different chargers. The phone doesn't get warm at all - like its not even receiving power. If I open it up to replace the battery that might not fix it if the issue is with a component before the battery.
Thanks for the suggestions guys. If anyone knows a shortcut to open an RMA I would greatly appreciate it.
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It doesn't respond to ANYTHING? Like if you press the power button for 10+ seconds does it vibrate? Like it doesn't even show boot screen or smth? Need more info for a better diagnosis. Also, doesn't matter if the phone is fully stock, anything could have been a factor leading to hard brick, which is most likely your case.. It's like most certainly the battery or a hard brick, may be a bad screen, one of those 3 for sure though. I vote for hard brick and dead battery . Happened to me on my 1+1.. I had no hope that the phone was ever gonna be usable, though that the cost would be higher than the ceiling, it turns out that it was just 8$, a new battery.. I have much much experience with smartphones, used to run my own repair and sell shop. It's up to you if you wanna follow my advise for free, or visit a fellow repairman . If this was any helpful to you please make sure you click the thanks button so i can get better and more helpful .
No screen on at all. No charge light. Imagine a brick. This is similar.
Did you purchase your phone with a credit card? Most have extended warranty programs. I'd go that route and see if you can get your money back. They generally don't kick in until the manufacturer warranty expires but it looks like the manufacturer is out to lunch. Doesn't hurt to try.
Hi well my charger burned in the Le Eco Le Pro 3 while charging and now the phone wouldn't charge. Mind you it's and excellent phone and while my warranty comes to an end in October I can't get in contact with the manufacturer. It's really annoying because I only want that part fixed.
Has anyone managed to get in contact with them please help.
Lesy_les said:
Hi well my charger burned in the Le Eco Le Pro 3 while charging and now the phone wouldn't charge. Mind you it's and excellent phone and while my warranty comes to an end in October I can't get in contact with the manufacturer. It's really annoying because I only want that part fixed.
Has anyone managed to get in contact with them please help.
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LeEco did a bit of downsizing. Read the history section.
https://en.m.wikipedia.org/wiki/LeEco
Legally, Best Buy should honor the warranty and most suppliers would.
For example, Just a month ago, I have returned one of my LeEco phones (5 months old) that was damaged by a faulty cable. and I received a brand phone under warranty.
Unfortunately, Best Buy is notorious for not honoring factory warranties or even their own Geek Squad extended warranties.
https://topclassactions.com/lawsuit...fails-honor-geek-squad-plans-full-warranties/
You bought a phone with a published warranty from a company that is still in business. Most likely Best Buy received extra margin to service the warranty themselves.
Squeaky Wheel gets the grease
Since you cannot reach the manufacturer , you should keep contacting Best Buy, stay on the line and do not take no for an answer, keep asking for the next person up and record the phone call ( they are recording you) if you keep pressing they may give in. Important, remain polite and professional. If you are rude, they will do nothing for you.
Persistence works -read the solution on this page:
http://forums.bestbuy.com/t5/Best-B...pany-s-Promise-of-Quality-Service/m-p/1116017
Alternatively, get another cable and try unbricking your phone by following the unbrick guide. ( its works but only if you have a x727 or a x720) Its also possible that you have a hardware issue like I did. Worst case you can buy parts for these phones on Ebay and Alibaba
Sorry to hear about your phone
Which charger were you using?
Hi, I purchased 2 LeEco Le Pro 3 phones, and both have broken down completely manufacturer's fault. One, the battery inside the phone started to expand and push out the front screen glass out of its edges. The other one, which I purchased as a backup, the screen auto rotate does not work. I think the sensor is broken.
Now, I have no way to contact the manufacturer for the warranty repairs, none of the contact info are working. I purchased the phones directly from the manufacturer LeEco Mall (just as OnePlus sells directly to the consumer), so I can't even try to return it to the distributor or the seller.
PS: how long is the warranty period on these phones?
PPS: is there a reason that many distributors are still selling the Le S3, and other models except for the Le Eco Le Pro 3? I can't even buy the Le Pro 3 any more. Anyone else having the same problems mentioned above?
Guys give up, we are ALOT of LeEco Le Pro 3 users who got this problem. Everything started from nothing
@tsongming did you heard any news? I can see that one more user killed his phone Are there more or just him ? This is too strange, since 1 month alot of phones died .... hmm
---------- Post added at 05:52 PM ---------- Previous post was at 05:34 PM ----------
bwzippy said:
No screen on at all. No charge light. Imagine a brick. This is similar.
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we have exactly the same, try to search our thread on it. One user fixed his phone by "re-powering" his battery. I bought another battery and nothing happend for my phone sadly.
Stock
Unfortunately, all of these recent issues are likely due to manufacturing. If you take a look you will find that quite a few people who never used a custom rom are also having these issues on stock. Probably alot of the issues are the battery. Ideally the battery should not go over 100F / 38C
For these cases a battery will likely resolve the issue, of course there is also the issue with burned ports.
Custom Roms
But many of the Roms made within the last couple of months are based on Pie and there are too many unknown factors, such as permissions being reset for unknown reasons, edited thermal settings reverting to default etc.
Recently we have seen chip damage. But the cause of chip damage has been found and resolved.
If you are reading this post and your phone is fine. Take every precaution to ensure that your battery stays cool and if on Pie make sure that you have the very latest thermal patch installed.
Hi, I always have my phones in a protective case. Today I was having problems with the volume down button. Upon removing the phone from the case I noticed the phone was swollen to the point that the back had separated from the phone. Obviously, this is a battery issue. I have had this phone since August 2016 and it was in for warranty repair (broken glass over the camera) in Feb of 2017. I have never had a battery issue with a Samsung phone since 2010, but I have also never had a phone without a removable battery. The 1 year warranty is up, but I would expect to get better than 18 months out of a new phone, especially since I still have 8 more months left to pay on it. Anyone else has this issue with the S7A? Did Samsung warranty it? This is pretty ridiculous and I'm pretty freaking angry as I went through this with the Note 7 I got for my girlfriend at the same time.
Nobody?
UPDATE: After haggling with Samsung Service via e-mail they sent me a pre-paid mailer to send my phone in for inspection. They ended up fixing it free of charge and returning it in a week. They even replaced the LCD and front camera, which I suspect they damaged in the process of replacing the battery. 90 day warranty included.
Miami_Son said:
UPDATE: After haggling with Samsung Service via e-mail they sent me a pre-paid mailer to send my phone in for inspection. They ended up fixing it free of charge and returning it in a week. They even replaced the LCD and front camera, which I suspect they damaged in the process of replacing the battery. 90 day warranty included.
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That is good to know. I'm sure Apple tree owners would never see that service.
good to hear... how did you get em to warrant it?
did you have to prove proof of buy?