Develop Bugs

Question about warranty and root

If I root my mobile, do I lose my warranty? if so why because it only changes the software layer.

Because they can.
Sucks don't it.
By the way. A void warranty does NOT affect your statutory rights.

Un-rooting is easy enough, if you ever need to send it back.

tatey2457 said:
Un-rooting is easy enough, if you ever need to send it back.
Click to expand...
Click to collapse
and what is the way back to the original ?

fourire said:
and what is the way back to the original ?
Click to expand...
Click to collapse
flash an original RUU...and all root and custom rom away (gone)
with kind regards..Alex

Alex-V said:
flash an original RUU...and all root and custom rom away (gone)
with kind regards..Alex
Click to expand...
Click to collapse
almost correct. you still have your custom amonra/clockworkmod recovery

tatey2457 said:
Un-rooting is easy enough, if you ever need to send it back.
Click to expand...
Click to collapse
The problem with that is that the reason you will want to claim on your warranty is because your phone has failed in some way. Often, that failure can mean you can't unroot.
However, in my experience, HTC don't check the firmware of completely dead devices.
Regards,
Dave

The_limit said:
almost correct. you still have your custom amonra/clockworkmod recovery
Click to expand...
Click to collapse
mmhhh...if i flash my original o2 ruu rom (from the o2 site) i lost custom recovery and also i have to root it again with unrevoked 3..!!??
with kind regards...Alex

Unfortunately for Telus users, there's no way to return back to stock. There is currently no 2.1 RUU for SLCD screens, let alone a specific one to telus.
I had some dead pixels on my Telus Desire, it was rooted, and i just exchanged it in store and noone even turned it on. I doubt you will ever encounter any trouble, as most of the front end staff won't know what rooting looks like.

Newbie help on 4.2 to 4.3 tmo (KNOX)

Hello,
Fairly new to android and rooting. Only rooted one phone (Dad's gs2 bc it had firmware and camera issues) but I was successful.
Using a virgin Galaxy S4 on tmobile since april only mild battery issues. Was waiting for uodate and shocked that we only get jellybean instead of 4.4 kitkat??!!
So question:
Upgrade and lock bc of KNOX and just wait?
OR
Dont upgrade and root and add kitkat now?
Is it worth the upgrade?
Galaxy s4 on Tapatalk

KNOX doesn't lock your phone. Its builtin to the 4.3/4.4 bootloader and if you root or flash roms, it trips the flag and voids your warranty. That is all. If you don't care about the warranty, flash away. You can root your current firmware and flash the 4.3 or 4.4 roms that are on thr forums that have KNOX removed. I'm on 4.2.2 and Ive upgraded using flashable roms and came back without having to worry about KNOX
Sent from my SGH-M919 using XDA Premium 4 mobile app

Thanks, do you happen to have a link to a How to?
Galaxy s4 on Tapatalk

95gsrturbo said:
Thanks, do you happen to have a link to a How to?
Galaxy s4 on Tapatalk
Click to expand...
Click to collapse
That would be handy, as bouncing around the threads on the update and the initial ROMs being developed leaves a lot of questions and there are a number of soft bricked devices because of it.
Apparently, if you want to stay totally away from knox, you cannot simply flash the new radio as-is, as without having loaded the new knox bootloader, a number of functions will not work. And if you just flash the new OTA based ROMs, you can have problems also,
Work is being done to de-knox the radio, but I don't know where that stands. Nor am I sure if when that is done if you will be able to flash and use the new OTA ROMs and also revert to 4.2.2 without having to first revert to previous radio.
So again, a guide on living with knox would be helpful.

gaww said:
That would be handy, as bouncing around the threads on the update and the initial ROMs being developed leaves a lot of questions and there are a number of soft bricked devices because of it.
Apparently, if you want to stay totally away from knox, you cannot simply flash the new radio as-is, as without having loaded the new knox bootloader, a number of functions will not work. And if you just flash the new OTA based ROMs, you can have problems also,
Work is being done to de-knox the radio, but I don't know where that stands. Nor am I sure if when that is done if you will be able to flash and use the new OTA ROMs and also revert to 4.2.2 without having to first revert to previous radio.
So again, a guide on living with knox would be helpful.
Click to expand...
Click to collapse
I'd like to know whether, if I upgrade to 4.3 using Kies (I'm on rooted 4.2 stock), I can re-root and remove Knox (as I've done in 4.2). I know I can re-root, and permanently void the warranty, but I don't know if Knox is removable in 4.3.

ubizmo said:
I'd like to know whether, if I upgrade to 4.3 using Kies (I'm on rooted 4.2 stock), I can re-root and remove Knox (as I've done in 4.2). I know I can re-root, and permanently void the warranty, but I don't know if Knox is removable in 4.3.
Click to expand...
Click to collapse
If you upgrade to 4.3 via Kies you will trip KNOX if you change ANYTHING. Once it's tripped, you can't clear it.
The only way to avoid tripping the KNOX flag is to use a rom with KNOX removed

Can someone clarify something for me. Does having the 4.3 bootloader and knox 0x1 prevent you from flashing CM/GE/AOSP/Non-TW4.3+ ROMs? I've been staying on the old bootloader and am considering just updating. If the knox 0x1 only affects warranty and not flashing of any ROM I want, then I don't care if I have 0x1

95gsrturbo said:
Thanks, do you happen to have a link to a How to?
Galaxy s4 on Tapatalk
Click to expand...
Click to collapse
Use the thanks button
Synergy510 said:
Can someone clarify something for me. Does having the 4.3 bootloader and knox 0x1 prevent you from flashing CM/GE/AOSP/Non-TW4.3+ ROMs? I've been staying on the old bootloader and am considering just updating. If the knox 0x1 only affects warranty and not flashing of any ROM I want, then I don't care if I have 0x1
Click to expand...
Click to collapse
Only voids warranty afaik. Why not stick with the old bootloader and just flash new roms without the new knox bootloader? Best of both worlds.
Sent from my SGH-M919 using XDA Premium 4 mobile app

xdapowerapps said:
Only voids warranty afaik. Why not stick with the old bootloader and just flash new roms without the new knox bootloader? Best of both worlds.
Sent from my SGH-M919 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I was considering it only because I thought the new bootloader made a difference. Thanks for the reply

Synergy510 said:
I was considering it only because I thought the new bootloader made a difference. Thanks for the reply
Click to expand...
Click to collapse
Np. In my honest opinion, this new bootloader is just another middle finger to the consumers under the false pretense of solidifying security measures for the few coorporations that have actual need for KNOX. This is Samsungs way of avoiding responsibility for failed hardware. Okay enough ranting lol. New bootloader serves only as a way to inform Samsung or the store you are returning to that your warranty is void.
Sent from my SGH-M919 using XDA Premium 4 mobile app
---------- Post added at 12:17 PM ---------- Previous post was at 12:15 PM ----------
He put it in a better way:
Skipjacks said:
As for upgrading to 4.3 you do not need the 4.3 bootloader and you don't want it. It has a way to show that you've previously rooted the device that cannot (as of yet) be reset.
Just flash 4.3 ROMs in recovery. Anything you find in the development section will work fine. But if you want Wifi Calling you HAVE to use a T Mobile specific Touch Wiz ROM. You cannot use just any Touch Wiz ROM or any AOSP ROM at all.
If you want the T Mobile Wifi CAlling on the stock 4.3 rom and don't want all the other BS that comes with it, use this guide...
http://forum.xda-developers.com/showthread.php?t=2546024
Click to expand...
Click to collapse
Sent from my SGH-M919 using XDA Premium 4 mobile app

xdapowerapps said:
Np. In my honest opinion, this new bootloader is just another middle finger to the consumers under the false pretense of solidifying security measures for the few coorporations that have actual need for KNOX. This is Samsungs way of avoiding responsibility for failed hardware. Okay enough ranting lol. New bootloader serves only as a way to inform Samsung or the store you are returning to that your warranty is void.
Click to expand...
Click to collapse
Umm, many people with real jobs have security requirements for their mobile devices. KNOX has nothing to do with Samsung attempting to avoid responsibility for hardware failures. They have nothing to do with each other. Where did you get this BS from?
I guess it is the interwebs so people can make up anything they want.

xdapowerapps said:
Use the thanks button
"Thanks button"???
:good:???
Click to expand...
Click to collapse

jcbofkc said:
Umm, many people with real jobs have security requirements for their mobile devices. KNOX has nothing to do with Samsung attempting to avoid responsibility for hardware failures. They have nothing to do with each other. Where did you get this BS from?
I guess it is the interwebs so people can make up anything they want.
Click to expand...
Click to collapse
I specifically stated in my first sentence that it is my personal opinion. I also stated that corporations do use KNOX but not to the extent that everyone needs to have it pushed out to them without a choice. Quit getting your panties in a bunch and learn to read.

xdapowerapps said:
I specifically stated in my first sentence that it is my personal opinion. I also stated that corporauselesso use KNOX but not to the extent that everyone needs to have it pushed out to them without a choice. because toing your panties in a bunch and learn to read.
Click to expand...
Click to collapse
My panties are not in a bunch. KNOX has nothing to do with the samsung warranty in the case of hardware failure. Your opinion is useless if it is based on garbage. Make sure you know what you are talking about instead of making stuff up when giving advice.

jcbofkc said:
My panties are not in a bunch. KNOX has nothing to do with the samsung warranty in the case of hardware failure. Your opinion is useless if it is based on garbage. Make sure you know what you are talking about instead of making stuff up when giving advice.
Click to expand...
Click to collapse
You're not reading anything I wrote and are living in your own bubble. Your arrogance precedes you. I've stated the facts and I've stated my opinion, if you can't connect two and two, you shouldn't be responding in the thread. Now kindly be quiet and bring the thread back to topic.

Question for devs regarding MK2 and Knox

Is anyone working currently working on a solution to this catastrophe? I'm one of the unfortunate individuals that happened to acquire an S4 with this build preinstalled. Needless to say, I'm pissed.I'm curious as to if it's even possible to bypass Knox. I'd love to liberate my Galaxy from Touch Wiz and install a the official GE ROM.

I'm more interested in the updated LTE modem that seems to be tied into the 4.3 knoxed up bootloader since I'm still on 4.2.2.

aka_word said:
Is anyone working currently working on a solution to this catastrophe? I'm one of the unfortunate individuals that happened to acquire an S4 with this build preinstalled. Needless to say, I'm pissed.I'm curious as to if it's even possible to bypass Knox. I'd love to liberate my Galaxy from Touch Wiz and install a the official GE ROM.
Click to expand...
Click to collapse
there is nothing to solve. you may install CWM/custom ROM as normal.

dcd1182 said:
there is nothing to solve. you may install CWM/custom ROM as normal.
Click to expand...
Click to collapse
If you care about your warranty this may trip a counter "KNOX WARRANTY VOID 0X1" or something like that. But anyway, the part about voiding you warranty is a theory. In some cases I've read where a device was repaired in store with a simple re-flash of stock firmware, resetting the counter. Other cases have reported sending them in to either be fixed for free or sent a bill for tripping the counter. So the choice is your, just be informed of the concequences before you make your decision. This phone is damn near $700.

omnifarious said:
If you care about your warranty this may trip a counter "KNOX WARRANTY VOID 0X1" or something like that. But anyway, the part about voiding you warranty is a theory. In some cases I've read where a device was repaired in store with a simple re-flash of stock firmware, resetting the counter. Other cases have reported sending them in to either be fixed for free or sent a bill for tripping the counter. So the choice is your, just be informed of the concequences before you make your decision. This phone is damn near $700.
Click to expand...
Click to collapse
Exactly. I don't know about anyone else, but I'd prefer to keep my warranty intact as well as the resell value. By the time I'm ready to sell it, I'm sure people will start caring about having the manufacturer's warranty still intact.

dcd1182 said:
there is nothing to solve. you may install CWM/custom ROM as normal.
Click to expand...
Click to collapse
The latest build prevents users from gaining root access.

What build ? CM?
My S4 Is Insane
DEVIANT DEVELOPMENT MEMBER

aka_word said:
The latest build prevents users from gaining root access.
Click to expand...
Click to collapse
I was able to run CF-Autoroot after taking the update via Kies. I haven't installed Knox but I am on the MK2 bootloader. I don't believe it prevents root access...

aka_word said:
The latest build prevents users from gaining root access.
Click to expand...
Click to collapse
totally irrelevant.

re: gaining root
aka_word said:
The latest build prevents users from gaining root access.
Click to expand...
Click to collapse
I just wonder where you read that rumor. LOL
You must be google'ing way too much!

Misterjunky said:
I just wonder where you read that rumor. LOL
You must be google'ing way too much!
Click to expand...
Click to collapse
This is drawn from my own experience.

[Q] Just got the GTP 8.4. What to do with all this bloatcr*p?

Hey guys. So I just got a Samsung galaxy tab pro 8.4 and it's full of crap. I also read that installing a new rom will mess your warranty right? Will rooting it also mess it?

ValdoNunes said:
Hey guys. So I just got a Samsung galaxy tab pro 8.4 and it's full of crap. I also read that installing a new rom will mess your warranty right? Will rooting it also mess it?
Click to expand...
Click to collapse
yes both rooting and flashing puts an end to your warranty
the first thing you can do which will make quite a difference is go to settings / general /application manager and tap on each one of Samsung's bloats - there must be more than 30- and see which ones can be disabled. they are quite plenty. disable them you will end up with a much lighter touchwiz
it is totally harmless and needs no rooting.
off course after rooting you can freeze all of them but first things first
oh and enjoy your tab!
Sent from my SM-T320 using XDA Free mobile app

Thanks!
I already deactivated some of them, but I'm a bit afraid of deactivating something I shouldn't. Is there a list of what I can deactivate?
I also installed nova launcher and the same icon pack I use on my phone.
EDIT: also, how do you add/remove widgets on the lockscreen?

It will definitely not remove the hardware warranty...

rchtk said:
It will definitely not remove the hardware warranty...
Click to expand...
Click to collapse
wut? the rooting or installing new rom?

Why not install towel root (depending on what firmware you have) then su pro and then install titanium backup and remove or freeze the bloat Ware. If anything goes wrong just reflash the original firmware for your region and all is good again. That's exactly what I have done mate and it didn't trip knox either.

The problem is that I heard that it eliminates all warranty..

ValdoNunes said:
The problem is that I heard that it eliminates all warranty..
Click to expand...
Click to collapse
Towel root does not trip knox.
Cheers,
Rich
Sent from my SCH-I535 using Tapatalk

Really? I thought there was no way to do it.

ValdoNunes said:
wut? the rooting or installing new rom?
Click to expand...
Click to collapse
Both. You'll find nothing that states this nor I the contract you so signed or on Samsungknox website. That's a myth.
And even if it was this wouldn't apply in Europe or in the US..
Was is removed is Knox warranty. Meaning that the device has been tampered with.

rchtk said:
Both. You'll find nothing that states this nor I the contract you so signed or on Samsungknox website. That's a myth.
And even if it was this wouldn't apply in Europe or in the US..
Was is removed is Knox warranty. Meaning that the device has been tampered with.
Click to expand...
Click to collapse
So what is even the Knox warranty? You're telling me that it will be known that the device has been tampered with, but i can still send it to warranty and get assisted ?

ValdoNunes said:
So what is even the Knox warranty? You're telling me that it will be known that the device has been tampered with, but i can still send it to warranty and get assisted ?
Click to expand...
Click to collapse
Knox is like secureboot with PC it creates a chain of trust from bootloader up to ROM. If anything of this chain is modified Samsung will not feel responsible for any software related bugs or software security concerns.
Hardware warranty is lost only if the manufacturer can prove that your software modification resulted in damage. Over clocking or playing wih thermal threshold are such cases. Rooting or flashing is not..

rchtk said:
Knox is like secureboot with PC it creates a chain of trust from bootloader up to ROM. If anything of this chain is modified Samsung will not feel responsible for any software related bugs or software security concerns.
Hardware warranty is lost only if the manufacturer can prove that your software modification resulted in damage. Over clocking or playing wih thermal threshold are such cases. Rooting or flashing is not..
Click to expand...
Click to collapse
Oh. Greatly explained. Thanks!

rchtk said:
Rooting or flashing is not..
Click to expand...
Click to collapse
I could confirm that:
Towel root does not trigger any visual flags
Flashing a ROM (like CM11) does trigger "Kox Warranty Void" flag but not "Knox" flag.
So if one likes to play safe from ServiceCenter point of view, rooting is a bit safer option...

can't you temp root it?
then you can remove the bloatware and when you restart, you are not rooted!

Help needed, company denying warranty due to rooting (never rooted)

Hello! First off, i have never rooted my LG G4 since i knew the phone was full of bootloop issues etc and i wanted to avoid exactly what is happening to me right now. I returned my phone to the service center last Friday because the screen's right side stopped displaying correctly (many colorful pixels with a perfect vertical border). On Tuesday they contacted me claiming the charge to repair is a whooping 244 euros due to it not being covered by warranty. After a lot of talking with LG over phone they claimed that in order for me to repair my phone free of charge i would have to provide them with proof that i have not rooted it (i dont know if that is even possible). Soon as i got it back in my hands (obviously denied the repair) i installed a root checker apk which stated my phone is not rooted (apparently thats not considered proof). However, the service center provided me with a photocopy of what their machine indicated, that i was rooted and told me that if i could return the phone without it being indicated as rooted i can repair it free of charge. I live in EU and i dont know how i could pressure them to repair it as is but the only other option i can see is flashing a factory stock firmware. What do you guys suggest i do? If i have to flash the stock firmware are there any dangers if i get the correct firmware for my model (h815 with the v20h-eur-xx software)?

HeinekenAmstel said:
Hello! First off, i have never rooted my LG G4 since i knew the phone was full of bootloop issues etc and i wanted to avoid exactly what is happening to me right now. I returned my phone to the service center last Friday because the screen's right side stopped displaying correctly (many colorful pixels with a perfect vertical border). On Tuesday they contacted me claiming the charge to repair is a whooping 244 euros due to it not being covered by warranty. After a lot of talking with LG over phone they claimed that in order for me to repair my phone free of charge i would have to provide them with proof that i have not rooted it (i dont know if that is even possible). Soon as i got it back in my hands (obviously denied the repair) i installed a root checker apk which stated my phone is not rooted (apparently thats not considered proof). However, the service center provided me with a photocopy of what their machine indicated, that i was rooted and told me that if i could return the phone without it being indicated as rooted i can repair it free of charge. I live in EU and i dont know how i could pressure them to repair it as is but the only other option i can see is flashing a factory stock firmware. What do you guys suggest i do? If i have to flash the stock firmware are there any dangers if i get the correct firmware for my model (h815 with the v20h-eur-xx software)?
Click to expand...
Click to collapse
no flash stock firmware. there full of crap sometimes anything to save a dollar and make a dollar. id love to see this photocopy proving u rooted it
bootloaders not unlocked is it?

there is an section in hidden menu which provides when root files were detected, not sure if that data is kept in OS section of the nand or like an fuse like thing embedded in the soc

TheMadScientist420 said:
no flash stock firmware. there full of crap sometimes anything to save a dollar and make a dollar. id love to see this photocopy proving u rooted it
bootloaders not unlocked is it?
Click to expand...
Click to collapse
no, bootloader is locked. They also denied any affiliation with the developer lg website until i pressured them more over phone, where they said they cant know if the bootloader website is official and because its not the only way to unlock the bootloader and root, the fact that i have never entered my imei there does not prove anything...

HeinekenAmstel said:
no, bootloader is locked. They also denied any affiliation with the developer lg website until i pressured them more over phone, where they said they cant know if the bootloader website is official and because its not the only way to unlock the bootloader and root, the fact that i have never entered my imei there does not prove anything...
Click to expand...
Click to collapse
see thats bull crap g4 only way to unlock bl is official no unoffic methods exist i dont think

Levent2101 said:
there is an section in hidden menu which provides when root files were detected, not sure if that data is kept in OS section of the nand or like an fuse like thing embedded in the soc
Click to expand...
Click to collapse
barely managed to enter the menu due to half the screen missing but i could not find any info on what you mentioned since auto orientation wont work for me on that menu... :-/

TheMadScientist420 said:
see thats bull crap g4 only way to unlock bl is official no unoffic methods exist i dont think
Click to expand...
Click to collapse
however, it seems rooting is possible without unlocking bootloader, so i guess thats what they meant... Isnt there a way to get root working via recovery?

HeinekenAmstel said:
however, it seems rooting is possible without unlocking bootloader, so i guess thats what they meant... Isnt there a way to get root working via recovery?
Click to expand...
Click to collapse
it may be i dont know about ure exact model
but without bl unlock flash orig firmware overwrites all changes done most at least unles u go flashing other partitions
---------- Post added at 03:10 PM ---------- Previous post was at 03:08 PM ----------
Levent2101 said:
there is an section in hidden menu which provides when root files were detected, not sure if that data is kept in OS section of the nand or like an fuse like thing embedded in the soc
Click to expand...
Click to collapse
only time the fuse should be tripped is bl unlock if im not mistaken
---------- Post added at 03:11 PM ---------- Previous post was at 03:10 PM ----------
again flash orig firmware should overide all on non bl unlocked device

TheMadScientist420 said:
no flash stock firmware. there full of crap sometimes anything to save a dollar and make a dollar. id love to see this photocopy proving u rooted it
bootloaders not unlocked is it?
Click to expand...
Click to collapse
this is the photocopy, just cut out IMEI and the name of the service representative in case it was confidential or anything

So this should be the firmware and i should flash with LGUP? https://forum.xda-developers.com/g4/general/kdz-firmware-v20h-switzerland-2016-09-08-t3457824
I mention the model and running firmware at the end of my original post

HeinekenAmstel said:
So this should be the firmware and i should flash with LGUP? https://forum.xda-developers.com/g4/general/kdz-firmware-v20h-switzerland-2016-09-08-t3457824
I mention the model and running firmware at the end of my original post
Click to expand...
Click to collapse
under European law, you should have the option to go to your dealer/phone company and demand that they have it repaired. I remember reading that signs of unlocked bl/rooting only affected claims where software could have damaged the phone (like overheated cpu). I don't see how software could kill the display, though.
So, maybe try this, but inform yourself if you are covered and, if you are, explicitly state to your vendor that you want it to be fixed under this law instead of warranty (which is not required and may be subject to arbitrary preconditions by LG)

pen² said:
under European law, you should have the option to go to your dealer/phone company and demand that they have it repaired. I remember reading that signs of unlocked bl/rooting only affected claims where software could have damaged the phone (like overheated cpu). I don't see how software could kill the display, though.
So, maybe try this, but inform yourself if you are covered and, if you are, explicitly state to your vendor that you want it to be fixed under this law instead of warranty (which is not required and may be subject to arbitrary preconditions by LG)
Click to expand...
Click to collapse
I told them that its obviously a hardware problem, to which they agree... The issue is, they claim its a mobo issue that was most likely caused by rooting and unless i can prove otherwise, thats how it is...

HeinekenAmstel said:
I told them that its obviously a hardware problem, to which they agree... The issue is, they claim its a mobo issue that was most likely caused by rooting and unless i can prove otherwise, thats how it is...
Click to expand...
Click to collapse
why not go to lg direct?
unless there is complete indisputable evidence of root they cannot deny your claim.
plus lg suposedly has extended waranty to 2 years again if bootloaders never been unlocked flash stock firmware they will never know
tell them to do there studies if ure not on a rootable firmware anyways no way that u could have been rooted
unless u bought the phone used and someone else did something major to it?

TheMadScientist420 said:
why not go to lg direct?
unless there is complete indisputable evidence of root they cannot deny your claim.
plus lg suposedly has extended waranty to 2 years again if bootloaders never been unlocked flash stock firmware they will never know
tell them to do there studies if ure not on a rootable firmware anyways no way that u could have been rooted
unless u bought the phone used and someone else did something major to it?
Click to expand...
Click to collapse
I talked about it directly with the bobs at lg customer support and they claimed the above.
phone was bought in a sealed box... Thats what is weird... I flashed the official v20d firmware kdz via lgup software update. I would love to flash a tot file since its prolly more thorough (pure speculation) but it seems theres no europian 6.0 tot... Anyway, now i installed the other official firmware (phone started spamming me with "update... stopped working and that google services stopped working) i factory reset and it seems to be running smooth. Will try taking it to the service center again tomorrow and see from there... (every visit not covered by warranty costs 7 euro....)

HeinekenAmstel said:
I told them that its obviously a hardware problem, to which they agree... The issue is, they claim its a mobo issue that was most likely caused by rooting and unless i can prove otherwise, thats how it is...
Click to expand...
Click to collapse
how old is the phone?
If it is less than 6 months after buying it that you notified them of this error, they have to prove (not claim) that the error was caused by you.
http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

pen² said:
how old is the phone?
If it is less than 6 months after buying it that you notified them of this error, they have to prove (not claim) that the error was caused by you.
http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm
Click to expand...
Click to collapse
sadly i have the phone for a bit less than a year...
In the end i flashed the v20d software version and took it back to them. They accepted to repair it under warranty due to it not being rooted. (They also suggested to me from the service center to flash a stock firmware... Thankfully i had used xda in the past but a casual user would have it tough...) Now im waiting for them to receive the mobo from LG... So thanks everyone for your support
P.S. Woman at service center insisted some playstore apps root your device. She knew 2. When i asked she replied ... Buybox and superuser. I just smiled and left

HeinekenAmstel said:
sadly i have the phone for a bit less than a year...
In the end i flashed the v20d software version and took it back to them. They accepted to repair it under warranty due to it not being rooted. (They also suggested to me from the service center to flash a stock firmware... Thankfully i had used xda in the past but a casual user would have it tough...) Now im waiting for them to receive the mobo from LG... So thanks everyone for your support
P.S. Woman at service center insisted some playstore apps root your device. She knew 2. When i asked she replied ... Buybox and superuser. I just smiled and left
Click to expand...
Click to collapse
Lol.