Question about warranty and root - Desire Q&A, Help & Troubleshooting

If I root my mobile, do I lose my warranty? if so why because it only changes the software layer.

Because they can.
Sucks don't it.
By the way. A void warranty does NOT affect your statutory rights.

Un-rooting is easy enough, if you ever need to send it back.

tatey2457 said:
Un-rooting is easy enough, if you ever need to send it back.
Click to expand...
Click to collapse
and what is the way back to the original ?

fourire said:
and what is the way back to the original ?
Click to expand...
Click to collapse
flash an original RUU...and all root and custom rom away (gone)
with kind regards..Alex

Alex-V said:
flash an original RUU...and all root and custom rom away (gone)
with kind regards..Alex
Click to expand...
Click to collapse
almost correct. you still have your custom amonra/clockworkmod recovery

tatey2457 said:
Un-rooting is easy enough, if you ever need to send it back.
Click to expand...
Click to collapse
The problem with that is that the reason you will want to claim on your warranty is because your phone has failed in some way. Often, that failure can mean you can't unroot.
However, in my experience, HTC don't check the firmware of completely dead devices.
Regards,
Dave

The_limit said:
almost correct. you still have your custom amonra/clockworkmod recovery
Click to expand...
Click to collapse
mmhhh...if i flash my original o2 ruu rom (from the o2 site) i lost custom recovery and also i have to root it again with unrevoked 3..!!??
with kind regards...Alex

Unfortunately for Telus users, there's no way to return back to stock. There is currently no 2.1 RUU for SLCD screens, let alone a specific one to telus.
I had some dead pixels on my Telus Desire, it was rooted, and i just exchanged it in store and noone even turned it on. I doubt you will ever encounter any trouble, as most of the front end staff won't know what rooting looks like.

Related

why is rooting so hard

i've given up can't do this rooting thing.is there any reason why you can't just download a app to do the root
welshandy2322 said:
i've given up can't do this rooting thing.is there any reason why you can't just download a app to do the root
Click to expand...
Click to collapse
You'd need an exploit in ICS 4.0.3 itself to do that and we don't currently have one.
Tiersten said:
You'd need an exploit in ICS 4.0.3 itself to do that and we don't currently have one.
Click to expand...
Click to collapse
lol...please NO!! brainwash
you cant do root here easy way because HTC doesnt wont us to do so. ... thats all and simple as that. with another brands like samsung is the process short and easy. blaim HTC ...
android is open source... ICS 4.0.3 its not the problem at all!
If you really want root follow the tutorial at htcdev.com to unlock your bootloader and then follow one of the tutorials on how to install a custom rom (those are basically always rooted)... I'd wait for an S-OFF though.
Some pretty useful guides in Development section...
I found them fairly straight forward with no hi-cups along the way.
Always prefer a challenge over a click of a button
Well for me I would like to root, but I dont want to loose warranty. Altough I want to get rid of soe annoying apps HTC brought with the phone like flickr and 7digital.
You will get back your warrenty if you un-root your phone.
Sent from my LT26i using xda premium
AFX21 said:
Well for me I would like to root, but I dont want to loose warranty. Altough I want to get rid of soe annoying apps HTC brought with the phone like flickr and 7digital.
Click to expand...
Click to collapse
You can disable them in the application list from Settings. That's what i've done.
Hunteres said:
lol...please NO!! brainwash
you cant do root here easy way because HTC doesnt wont us to do so. ... thats all and simple as that. with another brands like samsung is the process short and easy. blaim HTC ...
android is open source... ICS 4.0.3 its not the problem at all!
Click to expand...
Click to collapse
Not sure what you're on but you can't root a Samsung phone from inside Android without using an exploit which is exactly the same as HTC and what the OP was asking for. You need to restart the Samsung and put it into the bootloader same as on a HTC.
Sikiduck said:
You will get back your warrenty if you un-root your phone.
Sent from my LT26i using xda premium
Click to expand...
Click to collapse
Not if you use HTCdev to unlock your bootloader, they keep a log of your device, regardless if you re-lock it.
They'll still replace your device if it's a hardware problem though.
Meltus said:
Not if you use HTCdev to unlock your bootloader, they keep a log of your device, regardless if you re-lock it.
They'll still replace your device if it's a hardware problem though.
Click to expand...
Click to collapse
As long as you revert back to stock rom and flash stock recovery you should be fine. Don't see the need to relock as it'll just show unlocked what signs will we have that we've flashed a custom firmware? On SGS devices we had a count number but using a jig we could wipe this back to zero and return to complete stock.

[Q] Warranty question

Hi
I have a question before sending my HTC back for the wifi repair to HTC.
If I make a nandroid backup of my existing custom rom, then unroot the phone, when I reroot the phone once i get it back, can I simply use the nandroid backup I had made to restore everything once I have re-rooted?
Thanks
Manny
mannysroot said:
Hi
I have a question before sending my HTC back for the wifi repair to HTC.
If I make a nandroid backup of my existing custom rom, then unroot the phone, when I reroot the phone once i get it back, can I simply use the nandroid backup I had made to restore everything once I have re-rooted?
Thanks
Manny
Click to expand...
Click to collapse
Yep, ofcourse you can.
To be honest you need to re-lock your bootloader also.
And hopefully your lucky enough to be one of the people that gets a warranty fix even though your unlocked and rooted.
As many people get turned away.
Wilks3y said:
Yep, ofcourse you can.
To be honest you need to re-lock your bootloader also.
And hopefully your lucky enough to be one of the people that gets a warranty fix even though your unlocked and rooted.
As many people get turned away.
Click to expand...
Click to collapse
Ok, thanks, its worth a try
I made a nandroid backup of my stock rom and also have the boot.img for the stock rom. I assume that if I flash these 2 first and then lock the bootloader? Is that correct?
if it is correct - is it simple to lock the bootloader?
mannysroot said:
Ok, thanks, its worth a try
I made a nandroid backup of my stock rom and also have the boot.img for the stock rom. I assume that if I flash these 2 first and then lock the bootloader? Is that correct?
if it is correct - is it simple to lock the bootloader?
Click to expand...
Click to collapse
Hi, yeah thats correct mate.
Easiest way is to flash the correct RUU for you phone. Im sorry but I don't know how to get the correct RUU perhaps someone else could help.
What I do know is that you can never fully "lock" the bootloader again, it will say "Re-Locked" and not "Locked" all you can do is hope they do not check the bootloader.
Hope this helps
Wilks3y said:
Hi, yeah thats correct mate.
Easiest way is to flash the correct RUU for you phone. Im sorry but I don't know how to get the correct RUU perhaps someone else could help.
What I do know is that you can never fully "lock" the bootloader again, it will say "Re-Locked" and not "Locked" all you can do is hope they do not check the bootloader.
Hope this helps
Click to expand...
Click to collapse
If they check it and see it says relocked and then refuse to repair it is the same as me leaving it unlocked?? So i may as well leave it as it is?
Thanks
Manny
mannysroot said:
If they check it and see it says relocked and then refuse to repair it is the same as me leaving it unlocked?? So i may as well leave it as it is?
Thanks
Manny
Click to expand...
Click to collapse
TO be honest yeah, your right you may as well leave it as unlocked.
But definately return it to stock as much as poss, using the RUU or flashing the stock images etc.
Hope this helps
Wilks3y said:
TO be honest yeah, your right you may as well leave it as unlocked.
But definately return it to stock as much as poss, using the RUU or flashing the stock images etc.
Hope this helps
Click to expand...
Click to collapse
ok cool, in that case will just flash the nandroid back up of the stock img and the boot.img and leaver the bootloader unlocked - should be sufficient. should i also uninstall the clockwork mod etc?
mannysroot said:
ok cool, in that case will just flash the nandroid back up of the stock img and the boot.img and leaver the bootloader unlocked - should be sufficient. should i also uninstall the clockwork mod etc?
Click to expand...
Click to collapse
Definately, if they boot the phone and see CWM, TWRP, Titanium, SuperSU/SuperUSer they'll know straight away you are rooted.
Remove anything you possibly can that will identify a rooted unit.
Wilks3y said:
Definately, if they boot the phone and see CWM, TWRP, Titanium, SuperSU/SuperUSer they'll know straight away you are rooted.
Remove anything you possibly can that will identify a rooted unit.
Click to expand...
Click to collapse
silly question - i know what the rest are but what is TWRP?
mannysroot said:
silly question - i know what the rest are but what is TWRP?
Click to expand...
Click to collapse
Just another CWM mate.
I sent mine off for repair yesterday. The bootloader is relocked but everything else is completely stock, we'll see how it goes
Michealtbh said:
I sent mine off for repair yesterday. The bootloader is relocked but everything else is completely stock, we'll see how it goes
Click to expand...
Click to collapse
hi
if you dont mind could you update to let me know how u got on?
also how long did they say before you should get it back etc?
thanks
manny
mannysroot said:
hi
if you dont mind could you update to let me know how u got on?
also how long did they say before you should get it back etc?
thanks
manny
Click to expand...
Click to collapse
Well they haven't even received it yet, since it was only sent on Thursday. I think they said it could take up to 7 working days
Michealtbh said:
Well they haven't even received it yet, since it was only sent on Thursday. I think they said it could take up to 7 working days
Click to expand...
Click to collapse
HI
Any news on your repair?
Thanks
Manny
mannysroot said:
HI
Any news on your repair?
Thanks
Manny
Click to expand...
Click to collapse
Using their repair tracking page, the current status is "in repair" so it's looking good. The status just changed an hour ago though so there's still plenty of time for them to call with bad news.
mannysroot said:
HI
Any news on your repair?
Thanks
Manny
Click to expand...
Click to collapse
Got my tracking number so it looks like it's been fixed
Warranty VOID?
I needed to send my phone in, but I don't have the sticker on the back, or the box, and there's no way for me to get to the settings on the phone, because the screen stopped working.
Will HTC still be able to service my phone, or is the warranty considered void?
gtmaster303 said:
I needed to send my phone in, but I don't have the sticker on the back, or the box, and there's no way for me to get to the settings on the phone, because the screen stopped working.
Will HTC still be able to service my phone, or is the warranty considered void?
Click to expand...
Click to collapse
if you are looking for your serial number i think its engraved on the micro-sim tray
HTC Repair SUCKS
mannysroot said:
hi
if you dont mind could you update to let me know how u got on?
also how long did they say before you should get it back etc?
thanks
manny
Click to expand...
Click to collapse
HTC repair is bull**** just for the record. I have 4G Slides on the rest of my lines, ALL of which had to be sent in.
2 of those phones took nearly 45 [FORTY FIVE] days to get back to me. Apparently there was a hold for parts coming in from Taiwan. They wouldn't tell me which parts. They wouldn't even give me an estimate time. HTC didn't apologize or update me on my repair. I found all this out after numerous calls day after day.
But if you thought that was bad service, you'll love this...
The third phone was sent out and came back fairly quickly. Within a week. I was so happy to get my phone back.
Opened the box and GUESS WHAT?
HTC SENT ME THE WRONG PHONE
They sent me a completely different phone for a different carrier (HTC Evo 4G for Sprint). It was very beat up as well.
I swear, if it wasn't for their designs (which I love dearly) I would've dropped the company by now...
Sorry for the rant/threadjack. Thought you guys would like to hear a horror story. I'm done
does anyone know how to remove the super su app and the clockwork recovery? everything else is now back to stock as i did a nandroid back up immediately after rooting initially
thanks
manny

Getting warrany back

I bought my HTC one X a few months ago, and i rooted it as soon as i got the device. I did not test any part of the phone, and now, it turns out that my camera is faulty. Is there some way to get my warranty back?
Thank you very much.
cytan9 said:
I bought my HTC one X a few months ago, and i rooted it as soon as i got the device. I did not test any part of the phone, and now, it turns out that my camera is faulty. Is there some way to get my warranty back?
Thank you very much.
Click to expand...
Click to collapse
I think if you have just root and have supersu app you can unroot from superuser app options, and when you rooted you flashed TWRP or CWM recovery so you need also to reverse to stock recovery, but to find stock recovery need more info, your CID and sw main-version to find matching stock recovery.img! And you also can relock bootloader after doing all that that i was mentioned!
But warranty depends from country to country so..maybe you dont need revert to stock at all, some members didnt and repair service didnt ask anything!
hpnxfox said:
I think if you have just root and have supersu app you can unroot from superuser app options, and when you rooted you flashed TWRP or CWM recovery so you need also to reverse to stock recovery, but to find stock recovery need more info, your CID and sw main-version to find matching stock recovery.img! And you also can relock bootloader after doing all that that i was mentioned!
But warranty depends from country to country so..maybe you dont need revert to stock at all, some members didnt and repair service didnt ask anything!
Click to expand...
Click to collapse
Hey thanks for replying
I have done all those, but on my bootloader, it says "RELOCKED". Will that have an affect? is there a way to get rid of that?
Nope....they will always see that your bootloader was unlocked before. So basically getting warranty is a guess. If its a real hardware problem you will get warranty, but if they can prove it was software then you probably won't
Everything like Mr Hofs said..."RELOCKED" status is fixed for now...and when you unlocked bootloader unfortunately you agree for new warranty condition..
I really hope that htc will fix my phone because my radio is stuffing up too
If thats the case, ill just have to bring the phone in and see what happens
thanks for your help people

How to manage Ram stock Rom not rooted ?

Hello guys,
i've just bought this wonderfull device and i'm loving it...
so much that despite my signature i'm thinking to stay stock and not rooted for a while
but
i notice ram load gets around 1.1 gb out of 1.7 gb frquently and that loads of "bloatware apps" get in the ram memory.
now since i'm not rooted, is there any app or way to choose which apps must not open and get in the ram automatically ?
thanks
Not any effective way without root, I think. Task killers would only make the apps restart constantly and drain your battery. Greenify is really the best solution, but needs root.
However I must point out that unused ram is wasted ram. I've seen many users fanatic about keeping ram usage low, it's like having a huge gas tank on a car, but never filling more than a litre of gas.
Sent from my GT-N7100 using Tapatalk 2
No such productive app until you root your device .
Best thing is to root.
Worst thing is to Task Manager.
:good:
ok guys, so i guess going over 1gb of used ram is routine and not overloading
so for the time being i'll leave it as it is
thanks all
wwwpuntoit said:
ok guys, so i guess going over 1gb of used ram is routine and not overloading
so for the time being i'll leave it as it is
thanks all
Click to expand...
Click to collapse
Just to remind you again, don't use RAM/Application killers. It's not effective and will make you consume more battery.
yep got it
You can delete some bloatwares in an official firmware from your PC and then you flash via Odin.
Memphis_ said:
You can delete some bloatwares in an official firmware from your PC and then you flash via Odin.
Click to expand...
Click to collapse
This would invalidate my waranty ?
wwwpuntoit said:
This would invalidate my waranty ?
Click to expand...
Click to collapse
This is possible but may complicate things.
I suggest stick to what you have now and if you decide to root, then it will be a piece of cake.
You can always go back to stock Samsung if you are just afraid of losing warranty.
yes i agree
but just so that i know :
OFFICIALLY, when you first root your phone, you have lost warranty once and forever ? i know you can flash back to stock and nobody will notice
it's just to understand properly how it works
wwwpuntoit said:
yes i agree
but just so that i know :
OFFICIALLY, when you first root your phone, you have lost warranty once and forever ? i know you can flash back to stock and nobody will notice
it's just to understand properly how it works
Click to expand...
Click to collapse
You will void your warranty when you root.
You will get it back if you flash the stock Samsung firmware.
Simone said:
You will void your warranty when you root.
You will get it back if you flash the stock Samsung firmware.
Click to expand...
Click to collapse
but you mean officially get it back ? or you just get it back because they don't know you have rooted before ?
wwwpuntoit said:
but you mean officially get it back ? or you just get it back because they don't know you have rooted before ?
Click to expand...
Click to collapse
This thread wil help you. :victory:
http://forum.xda-developers.com/showthread.php?t=1896696
Simone said:
This thread wil help you. :victory:
http://forum.xda-developers.com/showthread.php?t=1896696
Click to expand...
Click to collapse
probably i did not explain myself in the right way
i perfectly know how to root/unroot/flash roms and restock
i was just wondering how EXACLTY the warranty thing works
wwwpuntoit said:
probably i did not explain myself in the right way
i perfectly know how to root/unroot/flash roms and restock
i was just wondering how EXACLTY the warranty thing works
Click to expand...
Click to collapse
Probably I did not explain myself in the right way, as well.
Rooted = Warranty is now void
Flash Stock Samsung Firmware + Unroot = Warranty OFFICIALLY back
Simone said:
Probably I did not explain myself in the right way, as well.
Rooted = Warranty is now void
Flash Stock Samsung Firmware + Unroot = Warranty OFFICIALLY back
Click to expand...
Click to collapse
ok thanks mate
Simone said:
You will void your warranty when you root.
You will get it back if you flash the stock Samsung firmware.
Click to expand...
Click to collapse
This is not right for a few months:
Legality
Australia
Rooting of any device is legal if the purpose is to run legal apps
Europe
The Free Software Foundation Europe argues that it is legal to root or flash any device. According to the European Directive 1999/44/CE, replacing the original operating system with another does not void the statutory warranty that covers the hardware of the device for two years unless the seller can prove that the modification caused the defect.
United States
On July 26, 2010, the United States Copyright Office announced a new exemption making it officially legal to root a device and run unauthorized third-party applications, as well as the ability to unlock any cell phone for use on multiple carriers.
On October 28, 2012, the US Copyright Office updated their exemption policies. The rooting of smartphones continues to be legal "where circumvention is accomplished for the sole purpose of enabling interoperability of [lawfully obtained software] applications with computer programs on the telephone handset." However, the U.S. Copyright office refused to extend this exemption to tablets, arguing that the term "tablets" is broad and ill-defined, and an exemption to this class of devices could have unintended side effects
Click to expand...
Click to collapse
EDIT
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:31999L0044:EN:NOT
Memphis_ said:
This is not right for a few months:
EDIT
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:31999L0044:EN:NOT
Click to expand...
Click to collapse
For a few months? LOL
i'm confused guys,
so it's now legal to root devices ??
samsung should give repairs under warranty if devices are found to be non stock ?

Question for devs regarding MK2 and Knox

Is anyone working currently working on a solution to this catastrophe? I'm one of the unfortunate individuals that happened to acquire an S4 with this build preinstalled. Needless to say, I'm pissed.I'm curious as to if it's even possible to bypass Knox. I'd love to liberate my Galaxy from Touch Wiz and install a the official GE ROM.
I'm more interested in the updated LTE modem that seems to be tied into the 4.3 knoxed up bootloader since I'm still on 4.2.2.
aka_word said:
Is anyone working currently working on a solution to this catastrophe? I'm one of the unfortunate individuals that happened to acquire an S4 with this build preinstalled. Needless to say, I'm pissed.I'm curious as to if it's even possible to bypass Knox. I'd love to liberate my Galaxy from Touch Wiz and install a the official GE ROM.
Click to expand...
Click to collapse
there is nothing to solve. you may install CWM/custom ROM as normal.
dcd1182 said:
there is nothing to solve. you may install CWM/custom ROM as normal.
Click to expand...
Click to collapse
If you care about your warranty this may trip a counter "KNOX WARRANTY VOID 0X1" or something like that. But anyway, the part about voiding you warranty is a theory. In some cases I've read where a device was repaired in store with a simple re-flash of stock firmware, resetting the counter. Other cases have reported sending them in to either be fixed for free or sent a bill for tripping the counter. So the choice is your, just be informed of the concequences before you make your decision. This phone is damn near $700.
omnifarious said:
If you care about your warranty this may trip a counter "KNOX WARRANTY VOID 0X1" or something like that. But anyway, the part about voiding you warranty is a theory. In some cases I've read where a device was repaired in store with a simple re-flash of stock firmware, resetting the counter. Other cases have reported sending them in to either be fixed for free or sent a bill for tripping the counter. So the choice is your, just be informed of the concequences before you make your decision. This phone is damn near $700.
Click to expand...
Click to collapse
Exactly. I don't know about anyone else, but I'd prefer to keep my warranty intact as well as the resell value. By the time I'm ready to sell it, I'm sure people will start caring about having the manufacturer's warranty still intact.
dcd1182 said:
there is nothing to solve. you may install CWM/custom ROM as normal.
Click to expand...
Click to collapse
The latest build prevents users from gaining root access.
What build ? CM?
My S4 Is Insane
DEVIANT DEVELOPMENT MEMBER
aka_word said:
The latest build prevents users from gaining root access.
Click to expand...
Click to collapse
I was able to run CF-Autoroot after taking the update via Kies. I haven't installed Knox but I am on the MK2 bootloader. I don't believe it prevents root access...
aka_word said:
The latest build prevents users from gaining root access.
Click to expand...
Click to collapse
totally irrelevant.
re: gaining root
aka_word said:
The latest build prevents users from gaining root access.
Click to expand...
Click to collapse
I just wonder where you read that rumor. LOL
You must be google'ing way too much!
Misterjunky said:
I just wonder where you read that rumor. LOL
You must be google'ing way too much!
Click to expand...
Click to collapse
This is drawn from my own experience.

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