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Ok so tmobile was called and a warranty exchange will be done. The whole phone including the battery cover and all that were taken to ups to ship to wherever it needs to be. This is much different from when I had my mytouch slide warranty exchange. I used to get the new/refurbished phone first and then have the messed up one shipped back later (back cover of the messed up phone was transfered to the new/refurbished one). Why is it not the same anymore? Is it because its a white galaxy s2? Or has tmobile changed the warranty exchange process?
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
Only time I've done a warranty exchange was on my Sensation back in August. T-Mobile shipped me the replacement phone and I shipped them mine in that same packaging. Not sure if they have changed things. You may want to call them and ask to make sure. Unless you are doing the warranty through Samsung. They would require you to send in your phone.
Pretty much how it was done with the mytouch slide I'm using now. Maybe its a different process since I've only had the galaxy s2 for 3 days?
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
That's weird when I bought my g2x I did an exchange like the next day because of reboot issues and I did it like u said they send replacement then u send faulty device I would call and check
Sent from my SGH-T989 using XDA App
Maybe because the white galaxy s2 is limited? When I got the phone it had to be back ordered and it took a whole week to get in stock. Its probably effecting the way warranty exchange works on this phone. I can't contact tmobile myself because my dad is the one who did the warranty exchange for me. I asked him why the exchange is being done that way and according to him, he said tmobile asked him to ship the phone then when they get it, ill get the replacement and I know that's not how it worked when I had other tmobile smartphones exchanged.
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
agentg1001 said:
Maybe because the white galaxy s2 is limited? When I got the phone it had to be back ordered and it took a whole week to get in stock. Its probably effecting the way warranty exchange works on this phone. I can't contact tmobile myself because my dad is the one who did the warranty exchange for me. I asked him why the exchange is being done that way and according to him, he said tmobile asked him to ship the phone then when they get it, ill get the replacement and I know that's not how it worked when I had other tmobile smartphones exchanged.
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
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Think yo daddy either did it wrong or got bamboozled.
Sent from my SGH-T989 using xda premium
If you've only had the phone for 3 days, why not take it back to where you bought it from and exchange it?
shorty87 said:
If you've only had the phone for 3 days, why not take it back to where you bought it from and exchange it?
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It was purchased online, so that was really the only way to do it. It is a warranty exchange (just seems to be a different way than usual), so he did not mess up, I know that for sure cuz I've had phones screw up many times in the past and they were successfully replaced. I'm gonna wait for the replacement to get here hoping it doesn't take too long.
Edit: maybe it wasn't a warranty exchange being done? Could probably be somethin different since it was only 3 days old, who knows haha, whatever I put up here is all I was told.
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
If the phone is only 3 days old, you aren't doing a warranty exchange. You are swapping the phone via the return period. Especially if they had you send the back cover and battery back...warranty exchange never includes the back cover (sometimes the battery ).
So the up side is that you'll get a brand new phone back. Downside is that you have to send yours first, and wait for one to be sent back after.
Thanks! That's most likely what's being done
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
This is why I always just buy phones in the store. During the return period you just take it in and swap it out on the spot.
Sent from my SGH-T989 using xda premium
The white Galaxy S II isn't offered in stores...
Stores also have 50 dollar restocking fees if they don't find anything wrong with the phone that isn't a known issue or if you try to get a different color or device.
Sent from my SGH-T989 using XDA App
diazjohn is right. your doing a return and getting another new white one... a much better way than them sending you a refurb....
diazjohn said:
The white Galaxy S II isn't offered in stores...
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It is to offered in stores. When i bought this last week they asked which one i wanted...
Yeah over here in midlothian, va only the black gs2 is offered in stores. The white gs2 is only available online
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
agentg1001 said:
Ok so tmobile was called and a warranty exchange will be done. The whole phone including the battery cover and all that were taken to ups to ship to wherever it needs to be. This is much different from when I had my mytouch slide warranty exchange. I used to get the new/refurbished phone first and then have the messed up one shipped back later (back cover of the messed up phone was transfered to the new/refurbished one). Why is it not the same anymore? Is it because its a white galaxy s2? Or has tmobile changed the warranty exchange process?
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
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Stock of refurbished ones. When you keep your old back cover, etc, it's a refurbished one that they've put into a new box [labeled or unlabeled]. If it's a REALLY new phone, then they often don't have very many if any refurbished ones in stock so they send out a new one. and eventually.. someone gets yours without a back cover
MrMalone said:
It is to offered in stores. When i bought this last week they asked which one i wanted...
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What store did you go to?
Corporate and Branded Third Party Retailers do not carry the white one.
Technically, the small independent retailers are in charge of buying their own stock, so they could carry it...and I'm not sure of National Retailers/Big Box...
Did you buy the white one or see it displayed on the floor?
I need may need to get my LCD screen fixed by sprint and I was wondering what I should I do. I am rooted and I am worried if they find that I am rooted they will not fix it. Thanks for the help.
Sent from my PC36100 using XDA
I read a few weeks ago on G&E (now Pocketables) that sprint will fix it rooted or not. let me find the link
Here you go: http://www.pocketables.com/2012/05/...to-sprint-for-repair-in-rooted-condition.html
bennyboy78 said:
I read a few weeks ago on G&E (now Pocketables) that sprint will fix it rooted or not. let me find the link
Here you go: http://www.pocketables.com/2012/05/...to-sprint-for-repair-in-rooted-condition.html
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Thanks I just need the LCD screen repaired because I have pressure marks from dropping my Evo so many times (I think). I got my insurance from best buy so I think I could use that there. So again thanks.
Sent from my PC36100 using XDA
There are also several tutorials on doing it yourself. The EVO is a very easy phone to take apart. I've replaced screen and digitizer on my friends. Only took me an hr taking my time. But then again, doing it yourself will cost you money. Up to you
Sent from my ADR6425LVW using Tapatalk 2
FYI, if you broke the screen, sprint wont fix it. You will have to go through Asurion and pay the deductible. But to answer your question, if the screen doesnt work, there is no way for sprint to find out if it's rooted or not.
sitlet said:
FYI, if you broke the screen, sprint wont fix it. You will have to go through Asurion and pay the deductible. But to answer your question, if the screen doesnt work, there is no way for sprint to find out if it's rooted or not.
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^This.
Sprint's warranty doesn't include dropping it. The insurance covers everything. You just have to pay the deductible. When you go through the insurance they don't care if its rooted or not. The only thing that matters is if hardware just stops working. Then if you're rooted and you're wanting Sprint to fix it you need to be unrooted.
Sent from my HTC Evo 4G using XDA
sitlet said:
FYI, if you broke the screen, sprint wont fix it. You will have to go through Asurion and pay the deductible. But to answer your question, if the screen doesnt work, there is no way for sprint to find out if it's rooted or not.
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the screen fully works and its fully functional. It just has some little pressure marks which I think i am making a big deal about.
daPorkchop said:
^This.
Sprint's warranty doesn't include dropping it. The insurance covers everything. You just have to pay the deductible. When you go through the insurance they don't care if its rooted or not. The only thing that matters is if hardware just stops working. Then if you're rooted and you're wanting Sprint to fix it you need to be unrooted.
Thanks for the info.
Sent from my HTC Evo 4G using XDA
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Sent from my PC36100 using XDA
I have taken my rooted Evo into multiple service and repair centers, and the techs have always repaired it. They are trained not to but they don't get paid if they don't so why would they care if your phones rooted.
Never had a problem with Sprint repairing any of my phones, rooted or not. That being said, if worst comes to worst, it's not too terribly difficult to disassemble an Evo to replace the LCD. Replacements can be ordered online for around $25-$50.
grayn0de said:
Never had a problem with Sprint repairing any of my phones, rooted or not. That being said, if worst comes to worst, it's not too terribly difficult to disassemble an Evo to replace the LCD. Replacements can be ordered online for around $25-$50.
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Thanks that kinda calms my nerves about them unrooting I get it fixed.
Kuchek said:
I have taken my rooted Evo into multiple service and repair centers, and the techs have always repaired it. They are trained not to but they don't get paid if they don't so why would they care if your phones rooted.
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Sent from my PC36100 using XDA
Can i get a replacement galaxy Nexus if the led flash stops working? and also i got the phone in a trade didnt buy it but would the manufactures warranty allow me to get a replacement after all it is a defect no? also how long is the manufactures warranty? also this is a sprint nexus released in april
Alex1123 said:
Can i get a replacement galaxy Nexus if the led flash stops working? and also i got the phone in a trade didnt buy it but would the manufactures warranty allow me to get a replacement after all it is a defect no? also how long is the manufactures warranty? also this is a sprint nexus released in april
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If it doesn't work with your unit running 100% stock it's a defect. Samsung provides a 1 year warranty but you will need to RMA it through Samsung unless Sprint provides a middle-man option (not sure, I'm on VZW).
-tekkdrone
well actually its not broken but im just wondering if they could do anything about it even tho i didnt purchase it from sprint and got it in a trade. Thanks for the info ill just ask sprint and see what they say about it.
Alex1123 said:
well actually its not broken but im just wondering if they could do anything about it even tho i didnt purchase it from sprint and got it in a trade. Thanks for the info ill just ask sprint and see what they say about it.
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When my phone was broken, I needed to give Samsung the proof of owning the phone. Receipt to be exact. And yes, if the hardware isn't working, they'll fix it for you
Sent from my Galaxy Nexus using xda app-developers app
So its about that time to fake the phone not working and convince rep to give me a new phone. So do you think that I can convince them to give me a galaxy nexus? Or at least a rezound? I'd settle for a razor if I got the chance.
Sent from my ADR6350 using xda app-developers app
Zilch. How close to the upgrade date are you?
Good luck.
Well you never can tell. When my inc1 broke it was out of warrenty, months away from upgrade date. Went to 3 different Verizon stores, they basically told me to p1ss off and I either had to buy new phone at full price or activate my old dumb phone and they would remove the data charge. I'm like, so you would rather lose out on $30/month extra than give me my upgrade/new phone, that Verizon probably pays nothing for. Um yeah.
Called customer service. Told her my phone was dead and I had to activate my old phone. What? Oh yeah I can give you your upgrade now. And that's how I got the inc2. Nexus wasn't out yet. So you can try that. The brick and mortar stores are ****ing useless. They won't do sh1t for you.
I have an upgrade now LOL. IDK if I still have warrenty. I'd just buy a new phone but I just blew 200$ on my N7. Sooo....... Maybe ill wait a bit.
Sent from my ADR6350 using xda app-developers app
joefrog1996 said:
I have an upgrade now LOL. IDK if I still have warrenty. I'd just buy a new phone but I just blew 200$ on my N7. Sooo....... Maybe ill wait a bit.
Sent from my ADR6350 using xda app-developers app
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Just wait until you have the money.
If you have a warranty, you'll get a non-broken Inc2. If you don't have a warranty, you'll get nothing. Verizon will only give you a different phone if they don't have any leftover stock of the device you turned in, and in that case, they are going to give you something that they consider to be equivalent. You'd likely be looking at getting a Droid X2 or something like that. But again, no warranty, no luck.
You're better off just using your upgrade if you don't have/care about unlimited data. If you have unlimited data and you don't want to lose it, start saving your pennies to buy a phone out of contract.
EDIT: I'm not sure what you mean by "faking" the phone being broken. They do check for that. I've seen multiple people get turned down or billed the full price of the phone if you try and fraud them into giving you a new device. VZW is a business. The goal of any busines is to make money. If they let anyone who just wanted a new phone scam them at will, they would likely be out of business by now.
Individual results may vary. I am not responsible for the device you gain/lose
Believe it or not, you may actually be able to swap your current S3 for the LTE Variant Right Now.
Let me give you some backstory:
I called my salesrep and asked about coming in to swap my HSPA variant S3 for the LTE variant. I simply explained that when I originally switched to TMO from Sprint, I started with the S2 due to money issues, but later swapped to the S3. Upon swapping, I SPECIFICALLY asked about this device getting LTE once the towers launch. He told me yes, whether it's a firmware push or already there, he wasn't quite sure, but assured me I'd get it. The salesrep told me he understands my concern and talked to his manager, I was on hold for about 5 minutes being asked random questions about my device; How long I've been a customer, phone color, etc. When he finally returned, he told me that because I'm out of my 30 day trial period, he cannot swap my device. Even with a restocking fee, he sadly could not bypass the system to do it, otherwise he would right there on the spot.
He told me to try and call TMO customer support and get through to Loyalty. So after thanking him and discussing LTE things, I went on my way.
I got a hold of this woman whom I did not remember to take down her name, but I started off by saying how amazing TMO is compared to Sprint. Customer service, support, coverage, and speed; when she told me she actually came from Sprint herself as a Rep. We joked for a bit about how slow Sprint was at rolling out towers compared to TMO and how pitiful the speeds were, and she tried to discourage me about swapping since there are new phones out there, LTE may not be available in my area, speeds may be minimal, etc. But she did say she'd transfer me anyway if I desired. I said sure, I may not qualify, but couldn't hurt to try. Here's where it gets interesting.
I got pushed through to Loyalty, and spoke to a gentleman named AJ, but the system has him down as Andrew. I again expressed my concerns and issues, and he said he completely understood. He proceeded to tell me that at the time, the salesrep I originally asked about LTE was technically right, at the time. (You all know how reps know little to nothing until a week or two until it's released.... and he confirmed this.) But it turned out it wasn't the case as a separate device was released.
He continued to tell me that He would be glad to send me another device, ALTHOUGH NOT GUARANTEEING it would be the LTE variant, but most likely being the case. He said that there was a 6 day back order at the moment and said once it's available, he'd overnight ship for no extra charge; although there is a chance it might be a Refurb. There was a 5$ fee of swapping or something, but said he'd waive it, and if by chance the device I got wasn't the LTE variant, I might be able to get it waived again and send it back and start over. I had 7 days upon receiving the device to mail either one back or be charged around 500$, I'm assuming the rest of the money I owe on my current device. If I sent either back with water or other damage, be charge about 130$, which I assume is a slightly higher deductible for the protection plan. I was told that upon receiving the device, it would have instructions how to setup and activate, as well as how to ship either device back.
Bottom line, you may be able to have the same happen to you. as I said at the top, results may vary, and I cannot be held responsible for which device you get and/or not backing up data before switching. Give it a try, I got lucky on the first try, maybe it's because I'm a new customer, try what I did and let the rest of us know. Once I get my new device I will of course report back and tell my results.
So basically a warranty exchange. You go to T-Mobile and tell them your "story" and for $5 they send you a refurbished (rarely new) phone and back cover, you send the back your phone and back cover.
So you haven't received the phone yet?
If you do get the LTE version, don't brick it, currently no way to unbrick it.
Sent from my SGH-T999 using xda premium
I rather keep my T-999 version.
Sent from my SAMSUNG-SGH-T999 using xda app-developers app
Da Kine said:
So basically a warranty exchange. You go to T-Mobile and tell them your "story" and for $5 they send you a refurbished (rarely new) phone and back cover, you send the back your phone and back cover.
So you haven't received the phone yet?
If you do get the LTE version, don't brick it, currently no way to unbrick it.
Sent from my SGH-T999 using xda premium
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How is a warranty exchange? I have no issue with my current device and I'm not paying any deductible. And a T999L Is basically new, refurb'd or not. It's been out what, a little over a month?
Naturesretard said:
How is a warranty exchange? I have no issue with my current device and I'm not paying any deductible. And a T999L Is basically new, refurb'd or not. It's been out what, a little over a month?
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Sorry but this process is called a warranty exchange through Tmobile. Proof. I used to work for their call centers and processed a billion of these. Yes normally its 5$ if you have the insurance and anyone with the insurance gets the overnight shipping waived. . The chances of you getting a brand new t999l are lessthan 90% . proof: they'll send it to you in a white box where it will cone with instructions to return your "defective device" without battery and back cover. They told you that right. The "new device" will not come with a battery and back cover that's why they have you keep that stuff. Not to be rude but this is nothing special. There is a good chance you may get a t999l or just a regular t999 depending in their stock. Rarely do they send brand new units. You may get lucky though and they send you a new one but its rare. Good luck. Basically even if the t999l is new they use devices that people return or can be rwfurb to give back to those using warranty exchange.
Sent from my HTC One using xda app-developers app
Naturesretard said:
How is a warranty exchange? I have no issue with my current device and I'm not paying any deductible. And a T999L Is basically new, refurb'd or not. It's been out what, a little over a month?
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My sister has done it through T-Mobile with her mytouch 4g slide the same way. They sent her the same thing T-Mobile said they would send you, Except she really had problems with her phone and wasnt trying to get a new or better phone out of T-Mobile.
Sent from my SGH-T999 using xda premium
---------- Post added at 06:19 PM ---------- Previous post was at 06:07 PM ----------
monkeypaws said:
Sorry but this process is called a warranty exchange through Tmobile. Proof. I used to work for their call centers and processed a billion of these. Yes normally its 5$ if you have the insurance and anyone with the insurance gets the overnight shipping waived. . The chances of you getting a brand new t999l are lessthan 90% . proof: they'll send it to you in a white box where it will cone with instructions to return your "defective device" without battery and back cover. They told you that right. The "new device" will not come with a battery and back cover that's why they have you keep that stuff. Not to be rude but this is nothing special. There is a good chance you may get a t999l or just a regular t999 depending in their stock. Rarely do they send brand new units. You may get lucky though and they send you a new one but its rare. Good luck. Basically even if the t999l is new they use devices that people return or can be rwfurb to give back to those using warranty exchange.
Sent from my HTC One using xda app-developers app
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Monkeypaws is correct.
Also, the device you receive will most likely give you more problems than you had with your original S3, T-Mobile will only do so much to a device to mark it as "refurbished". Who knows how many exchanges you'll go through until you are happy with an S3 that is issue free or a t999l with few problems.
Personally, I wouldn't waste the time or money on trying to get the the t999l, when my phone works and looks as it should. But who knows, you might end up being one of those lucky SOBs who get a t999l that is issue free.
Sent from my SGH-T999 using xda premium
Come on guys, just because you get a refurb doesn't mean its gonna give you problems, I have a refurb t999 and I have never had any problems, the only reason I got the refurb was because I messed something up on my previous s3.. OP is just trying to help those that were fooled by tmo employees that guaranteed them their s3 would get lte once it was rolled out.. I don't wanna make a big deal about this, but if lte is up and running in your area I think its definitely worth a try.. If you don't think its worth it then just don't worry about it and carry on
Sent from my SGH-T999 using Tapatalk 4 Beta
serio22 said:
Come on guys, just because you get a refurb doesn't mean its gonna give you problems, I have a refurb t999 and I have never had any problems, the only reason I got the refurb was because I messed something up on my previous s3.. OP is just trying to help those that were fooled by tmo employees that guaranteed them their s3 would get lte once it was rolled out.. I don't wanna make a big deal about this, but if lte is up and running in your area I think its definitely worth a try.. If you don't think its worth it then just don't worry about it and carry on
Sent from my SGH-T999 using Tapatalk 4 Beta
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I agree with you. I went through 2 warranty exchanges with my sgs3. All awesome. Also the op was making it seem like this was a trick to get an LTE version when any rep can process this same exchange without going all the way to loyalty. I've also been lucky where loyalty actually sent me a new phone in sealed box but that was a special case where thru screwed up . I've also had it where they were out of stock on a certain color and sent me a new white sgs3 for my black.
Sent from my HTC One using xda app-developers app
I was unaware this is a common thing. But figures I'd offer my story anyway. Refurb or not, t999L is new, chances of having a serious issue on one is slim right?
Sent from my SGH-T999 using xda premium
Naturesretard said:
I was unaware this is a common thing. But figures I'd offer my story anyway. Refurb or not, t999L is new, chances of having a serious issue on one is slim right?
Sent from my SGH-T999 using xda premium
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If say slim. They do go through testing and making sure its working before they ship out. That is not to say there may be hardware issues that may happen but that is the same chance when buying a new device also. Samsung builds quality devices so I'd say not to worry. Check everything out as soon as you get it since you have seven days to return your older device out. My wife on the other hand went through more than 7 returns of a mytouch4g. Even loyalty couldn't help me there.
Sent from my HTC One using xda app-developers app
Not for nothing but im in nj and i have s3 without lte and my wife have s4 and about a month ago she begin getting lte and i dont see any diff with the speed actually i did a speedtest full bars on both n mine marked 25+mbps and hers 10mbps with her lte... Im happy with my s3 w/o lte , i can get the s4 anytime but s3 is working fine n my speed is great anywhere i go
Sent from my SGH-T999 using xda premium
If that's the average she sees when on lte, then something is very wrong. Lte should get an average of 30-40mbps as I'm aware. I've even seen people report over 50.
Sent from my SGH-T999 using xda premium
DocHoliday77 said:
If that's the average she sees when on lte, then something is very wrong. Lte should get an average of 30-40mbps as I'm aware. I've even seen people report over 50.
Sent from my SGH-T999 using xda premium
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Most I've ever seen from hspa + I've seen is 15mbs on a good day. But that was only once. LTE offers faster upload... That's mainly the big difference besides penetration
Sent from my SGH-T999 using xda premium
Lte is supposed to be blazing fast! The only place there may not be much difference is when you're comparing to HSPA+42. Its fast but still not as fast as lte.
On hspa I can generally get around 20mbps. But have seen peaks quite a bit higher.
Sent from my SGH-T999 using xda premium
I mostly get 23 down and 24 up with good signal strength on my Note 2. That is in the Seattle-Bellevue market.
I used to get 24 down and 3.5 up on HSPA+ (installing the LTE modem chopped my HSPA download performance down to 15 down typically). Where lte shines in my opinion is latency. Super low compared to HSPA+. My wife's S3 is still smoking fast on hspa, latency just sucks.
Hastily spouted for your befuddlement
I dont really care for the T999L. Im happy with what I have. Here in Dallas, My friend have a AT&T S3 with LTE and he wasnt near as fast as mine.
Sent from my SGH-T999 using Tapatalk 4 Beta
Just an FYI, T-Mobile is out of S3 refurbs and so is Asurion. If you go through T-Mobile warranty exchange you will get a refurb T999. If you pay your deductible and go through Asurion, because of Asurions contract with you to provide you with a "comparable" device the fact they currently have no refurbs to send out means you will get a new in box S3 LTE - why? Because unlike T-Mobile, Asurion is required to have a low turn around for customers because you are paying the deductible and you've been billed monthly for the privilege.
Here's a tip though - break the phone, call Asurion from a landline or someone else's phone, make the claim, and use an older phone only AFTER you have reported it broken - if you do it beforehand, as soon as the IMEI changes in the system, that phone becomes the covered phone and its a ***** to deal with them in that situation.
Finally, none of this is worth it. The T999L is the same old technology on the at&t version and if you're going to pay the deductible, you might as well upgrade.
Sent from my SGH-T999 using Tapatalk 4 Beta
I like that Remnant guy. He's always a glass half empty but usually fully correct.
:beer:
Sent while sleeping in chair.
tower_gilead said:
I like that Remnant guy. He's always a glass half empty but usually fully correct.
:beer:
Sent while sleeping in chair.
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That just made my day lol!
Sent from my SGH-T999 using Tapatalk 4 Beta
I'd like LTE cuz it sound so cool but I get 1.3-2 megaBYTES regularly so I really don't see the need for more speed...
Plus after the things my phone has seen... I really wouldn't want to use a refurbished one that someone else used.. I'll be getting the S5 :silly: