Related
I just bought my T999 two days ago, and am just getting a feel for this phone. I've not rooted it yet, and may not for a bit. I haven't decided.
I have rooted several other phones, so I'm comfortable with that process. I just want to get a feel for a few weeks, and even see when/if 4.1 gets officially released in the short-term.
That said, I've been using GV since it came out; really before it was officially released. I load it on my phone, and when I go to configure the voicemail, it fails. I've called TMO tech support, and of course they don't want to touch this.
Any thoughts on this? Is there truly an incompatibility with GV on the T999 as the TMO rep told me? I've searched the Apps forum, and could not find anything remotely related to this issue.
-TU
From the dialer screen, hit menú, go to call settings, scroll down to voice mail service and try it that way, I had the same issue
Sent from my SGH-T999 using xda app-developers app
g2uzer said:
From the dialer screen, hit menú, go to call settings, scroll down to voice mail service and try it that way, I had the same issue
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
I tried that, and the calls are still being routed to the carrier voice mail. New messages are not routing to Google Voice.
Dangit!
Settlement it up online. It will have you enter codes and such.
Sent from my SGH-T999 using xda premium
jdyowa said:
Settlement it up online. It will have you enter codes and such.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
Not following. I go to the settings within my Google account on my PC, and I can't see anything that requires codes to be added.
TU Homer said:
Not following. I go to the settings within my Google account on my PC, and I can't see anything that requires codes to be added.
Click to expand...
Click to collapse
You have to go to Google voice settings Not just your Google settings. It walks you thru on setting up new/different phone number
Sent from my SGH-T999 using xda app-developers app
If you are on T-mo prepay, they don't support conditional forwarding. However any t-mo number can get to a tech support (call a few times if need to) and they can just change your voicemail number in the system to your GV number.
Alternatively you can follow GSM codes and Google Voice instructions.
Type into your phone...
*004*1XXXYYYZZZZ# dial
That will forward (missed calls, busy, and phone not reachable) calls to that number.
Also, on T-mo (not prepay) and AT&T you can set the number of seconds before the ringing call goes to VM.
*61*1XXXYYYZZZZ**10# dial
Where 10 is the number of seconds the phone rings before going to VM.
You can look it up, but valid numbers there are 5, 10, 15, 20, 30.
You can save that as a contact and change the time it rings based on location.
(If you have two GV numbers, you could direct missed calls to one voicemail box,
and phone off /no service calls to another number for a different message)
Enjoy.
---------- Post added at 09:43 PM ---------- Previous post was at 09:21 PM ----------
Also, just FYI, install the GV app on any android phone (since the G1), and it will allow you to toggle outgoing calls being made through GV or your call service (or prompt you each time you dial). So if the GV app is running you can call someone and the caller ID is your GV number. The phone says something about calling 1-800-whatever which is google's relay number. The app also allows you to listen to voicemails and full access to the same stuff in the webpage (ie. send SMS from the app, block calls, etc).
The only difference is that Sprint has totally integrated GV numbers with their phones, so you can actually send and receive calls from GV number without the app running or intermediate 800 number. (maybe they pseudo port your GV number)
Also protip, you can transfer GV numbers between different gmail accounts. You can even swap two GV numbers but it requires a third dummy google acct. The only thing in transferring is that you must have different pin numbers and the receiving account must not have any GV number associated with it (or you just transfer it to a new dummy acct). You can also have the same GV number listed on two gmail accounts is they both set the number to Home instead of Cell, but that means you cannot get SMS forwards. Google has a special webpage for the transferring process, which happens almost instantly.
TU Homer said:
Not following. I go to the settings within my Google account on my PC, and I can't see anything that requires codes to be added.
Click to expand...
Click to collapse
You go to voice.google.com and add a cellphone to your account (or edit the number the acct is associated with). When you do this google with call you and you have to enter in two numbers. Or if you do not already have a GV number it will walk you through the process (pick a GV number, enter your cell number, confirmation, done)
Go into settings from your dialer, call forwarding, and then change the last three numbers to your gv number then it will work properly. For some reason the app doesn't do that part properly on our phones.
Sent from my SGH-T999 using xda premium
awrnsmn said:
Go into settings from your dialer, call forwarding, and then change the last three numbers to your gv number then it will work properly. For some reason the app doesn't do that part properly on our phones.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
Perfect! Thanks so much!
Sent from my SGH-T999 using xda app-developers app
Okay this is weird, I had a Galaxy S2 that I must have flashed new ROMS on at least 50 times and reinstalled all my software but this is the first time I've ever left my phone stock and now Google Voice doesn't work.
I've disabled Visual Voicemail by freezing it so it's not in the picture.
Voice is installed it's all signed in, background sync is on but when a call comes in it goes to TMobile's voice mail instead. Checked settings and voicemail is set to Google Voice.
Maybe because I never stayed on stock before I'm missing something?
Perplexed,
Kevin
try uninstalling and reinstalling it, that will probably work.
wannabeswede said:
Okay this is weird, I had a Galaxy S2 that I must have flashed new ROMS on at least 50 times and reinstalled all my software but this is the first time I've ever left my phone stock and now Google Voice doesn't work.
I've disabled Visual Voicemail by freezing it so it's not in the picture.
Voice is installed it's all signed in, background sync is on but when a call comes in it goes to TMobile's voice mail instead. Checked settings and voicemail is set to Google Voice.
Maybe because I never stayed on stock before I'm missing something?
Perplexed,
Kevin
Click to expand...
Click to collapse
I'm going through the same exact scenario so ur not alone. Don't know why it won't let me setup correctly. I haven't spent too much time troubleshooting but I'll get on it soon.
Sent from my SGH-M919 using xda app-developers app
Same issue here. I've tried uninstalling and reinstalling voice, but still no luck. It's not a huge deal, but still kinda annoying.
Make sure your conditional call forwarding is set to forward to googles voicemail and not tmobiles. Did you just get a new sim card by any chance? The forwarding settings are stored on the sim card and I've had ROMs that simply wouldn't save the new voicemail forwarding settings... If this is the issue then go back to stock, reprogram your sim then reflash your desired ROM. Voicemail isn't handled through the "my carrier" or "Google voice" setting, its handled through conditional call forwarding.
Sent from my SAMSUNG-SGH-I747 using xda premium
Try deleting app from phone. Log on to Google voice on your computer. Will give u a "deactivate" code for you to disk on your phone. Then reinstall app & run setup on phone.
Sent from my SGH-M919 using xda premium
If you are on T-mobile prepaid plan, you do not have conditional call forwarding so you will not be able to use GV instead of T-mo's voicemail.
Problem solved. Just manually set the forwarding numbers (when busy/unreachable/unanswered) to your Google voice phone number. If ur like me and don't remember what it is just go to Google voice app settings and scroll down. Also make sure your voicemail is set to Google voice. This is all done under call settings. Ezz pzzzy
Sent from my SGH-M919 using xda app-developers app
bzlik88 said:
Problem solved. Just manually set the forwarding numbers (when busy/unreachable/unanswered) to your Google voice phone number. If ur like me and don't remember what it is just go to Google voice app settings and scroll down. Also make sure your voicemail is set to Google voice. This is all done under call settings. Ezz pzzzy
Sent from my SGH-M919 using xda app-developers app
Click to expand...
Click to collapse
Will try tonight, thanks
Sent from my SGH-M919 using xda premium
wannabeswede said:
Okay this is weird, I had a Galaxy S2 that I must have flashed new ROMS on at least 50 times and reinstalled all my software but this is the first time I've ever left my phone stock and now Google Voice doesn't work.
Click to expand...
Click to collapse
I solved the problem by calling TMO customer service and having Visual VoiceMail removed from my account. Nasty stuff, that app. It hijacked my voice mails, so that when I accessed them through normal voice mail retrieval, I never had any new messages...they were all automatically marked as "saved." :silly:
Came here after searching... Same issue. I changed conditional call forwarding and will see if that works. Silly question, no additional charges for call forwarding?
guyute74 said:
Came here after searching... Same issue. I changed conditional call forwarding and will see if that works. Silly question, no additional charges for call forwarding?
Click to expand...
Click to collapse
Nope
Sent from my SGH-M919 using xda app-developers app
guyute74 said:
Came here after searching... Same issue. I changed conditional call forwarding and will see if that works. Silly question, no additional charges for call forwarding?
Click to expand...
Click to collapse
I had this same issue. It appears that Google Voice no longer sets up the call forwarding for you. I had to go into the conditional call forwarding and it worked after that. I believe they're there for unanswered, unable to reach and unavailable and they forward after that.
I had the same issue as everyone - go through the online setup from voice.google.com again and it will give you the magic # code that will update all your call forwarding and that does it for me - in addition to the settings menu that allows google voice to handle my voicemails.
Now i see voicemails in the call log and google voice is integrated there.
dont recall the hascode - but it will contian your google voice number as the end portion - this will forward all calls (from the network side) based on the status of your phone (out of range, no answer, and rejected) - you could have them each go to a different number if you really wanted to
I have retired my S3 from service, and now have a shiny new S5 However, I would still like to continue using my S3 for WiFi based use. Problem is, it still contains my old phone number that has been transferred to my S5.
I want to change the number on my retired phone to that of either my home number, or my Google Voice number, so that certain apps that require a phone number would work. ie, Vonage Extensions. It cannot be installed on two phones with the same number.
Can anyone help me with this, or do I need to take it back to my service provider and have them change it?
lexridge said:
I have retired my S3 from service, and now have a shiny new S5 However, I would still like to continue using my S3 for WiFi based use. Problem is, it still contains my old phone number that has been transferred to my S5.
I want to change the number on my retired phone to that of either my home number, or my Google Voice number, so that certain apps that require a phone number would work. ie, Vonage Extensions. It cannot be installed on two phones with the same number.
Can anyone help me with this, or do I need to take it back to my service provider and have them change it?
Click to expand...
Click to collapse
Depending on your use of your S3, you could consider enrolling in FreedomPop free plan - for a one time byod fee of $20, you'd get 1GB of data every month for free on your phone, as well as a dedicated phone number. Helpful if you get the S3 out of wifi range every now and then.
Otherwise, you could consider replacing Vonage Extensions by Hangouts - it will allow you to make 100% free wifi voiceip calls to any phone in US and Canada while using your google voice number, as well as send/receive texts from the gv number.
Merudo said:
Depending on your use of your S3, you could consider enrolling in FreedomPop free plan - for a one time byod fee of $20, you'd get 1GB of data every month for free on your phone, as well as a dedicated phone number. Helpful if you get the S3 out of wifi range every now and then.
Otherwise, you could consider replacing Vonage Extensions by Hangouts - it will allow you to make 100% free wifi voiceip calls to any phone in US and Canada while using your google voice number, as well as send/receive texts from the gv number.
Click to expand...
Click to collapse
Thanks Merudo for the insightful advice. I do already have the gv dialer installed, and it works extremely well. I really like the Vonage extensions because it mirrors my home phone number when using it to dial out. I don't want to confuse my friends/relatives with yet another phone number (ie, my GV number).
After 4 months, I finally figured out a way around this.
I first changed the phone number on my out-of-service S3 phone by changing the MDN and the MSID to my GV phone number.
Then I reinstalled the Vonage Extensions app and tried to choose WiFi only. For this to happen, it needed to call a number to verify it was a valid number, using the default dialer (which won't work, since the phone is out of service). I immediately noted and called that number from my active phone, using my GV number in Hangouts.
Tada!! It then successfully activated my out-of-service S3 for Vonage Extensions calling over WiFi!! Yay!
Check your S3
by going into
System Settings > About Phone > Status
It might still have your phone number.
You can reset this
by pressing ##786# in the dialer
in a touchwiz ROM.
You would need to know your MSL code
for the password to reset.
I would do this if you were
to sell the S3 on eBay.
##MSL#
That's how you manually change the phone number and msid.
Sent from my SPH-L900 using XDA Free mobile app
indigofilipino said:
Check your S3
by going into
System Settings > About Phone > Status
It might still have your phone number.
You can reset this
by pressing ##786# in the dialer
in a touchwiz ROM.
You would need to know your MSL code
for the password to reset.
Click to expand...
Click to collapse
I originally bought this phone from Ebay, and reset the MSL to 000000 shortly after it arrived. About Phone/Status does now indeed show my GV phone number.
Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
I went through the normal voicemail set up on the Google Voice app, but noticed that I was not getting voicemails when people called. I tried calling my number on another line and got the "This number is out of order error message". I called AT&T and got set up with a carrier VM just to make sure I had something that worked.
I went back to the Google voice settings page on the website and re-registered my phone and tried to run the code that would forward calls to my Google Voice number. When I entered the code, it says "MMI Code started" and then comes back with "Call forwarding Connection problem or invalid MMI code".
I then tried re-doing set up on the Google Voice App on Android and still no luck. Then I tried setting up a conditional forwarding in the settings menu of the Phone under "Calls>Call Forwarding" to my google voice number and I get a "Call settings error, Unexepcted response from network".
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?
I'm getting the same exact problem and also on ATT. Can't seem to figure out what the issue is...
Works fine here just check on computer to forward calls use your at&t number
Try putting your SIM in another phone in order to issue the conditional call forwarding command, then put it back in the 5X. This is a network dependent feature which should continue to be in force until you cancel it (regardless of which phone you are using).
tlopez1973 said:
Works fine here just check on computer to forward calls use your at&t number
Click to expand...
Click to collapse
Thanks for the reply, TLopez. Are you using AT&T? When I go on my account page for AT&T, it says you have to enter a set of codes on the phone to set it up and can't set it up on-line.
charmcitybryan said:
Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?
Click to expand...
Click to collapse
I am in the same boat as you. As far as I can tell the problem is with the way AT&T configured the account when we swapped SIM's. (Since you went from a Nexus 5 to the 5X, I'm assuming that you had AT&T give you a new Nano-SIM to replace the Micro-SIM that was in your 5).
From what I have been able to piece together all Smart Phone Voicemail accounts being provisioned now by AT&T are setup with Visual Voicemail and that setup is not allowing the provisional forwarding that Google Voice requires to become the Voicemail provider for the number.
When I look on my 5X under Dialer App -> Menu -> Settings -> Calls -> Call Forwarding
the Settings for "When busy", "When unanswered ", & "When unavailable" are "Off", "Off", & "Disabled".
When I look at these setting on an AT&T phone that was provisioned a few years ago, those setting show the AT&T voicemail access number.
I've talked to three different CSR's on the business account line and they had no useful information.
Same issue
I am also having the same issue. I switched from Nexus 4 to Nexus 5X and it seems AT&T network is not allowing call forwarding to be enabled.
Here is what I have tried but still now fix:
1.) Uninstall and reinstall Google Voice app.
2.) Uninstall, reboot, and reinstall Goofle Voice app.
3.) Deactivate and reactivate using instructions on voice.google.com
4.) Try programming forwarding number under Call Settings menu.
5.) Talk to AT&T chat support. No luck...insist the phone is unsupported on network data protocols or some other BS.
Any information would be helpful.
I remember from the past that even if att set has errors on the phone, that it worked anyway. I have been using gv since the nexus one and it was sketchy back then. I havent' had any problems for a couple years. The new sim might F it up. But it works for me. I have been involved in many GV threads in the past. It might help to read some of those. The web interface GV is the key. It has mostly to do with the settings on your end, not att. They don't know **** all anyway.
I'm going to search and see what I can find. I have used GV and att exclusively since 2010, and It's never really failed.
To be clear, I'm using a 5x with an Att SIM, I do not have GV installed on the N5X and things work normally, both GV # and SIM associated att # both go to GV VM and Notifications come through hangouts and both numbers ring the handset.
post here for Q's about web interface. I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.
jbrinkley said:
I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.
Click to expand...
Click to collapse
But you didn't change SIMs when you moved to your 5X, correct?
That has been my experience with GV and new phones in the past. As long as the account was configured correctly on the previous phone, there was nothing that needed to be done on the new phone, since all the conditional forwarding was already setup on the network side.
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
Click to expand...
Click to collapse
Yea, if I go into that menu and try to change the values it just returns an error, I am not able to change the values from "off" and "disabled". And even with those showing "off" and "disabled" AT&T's voicemail works correctly.
what about voicemail setting? I have "your carrier" not gv.
jbrinkley said:
what about voicemail setting? I have "your carrier" not gv.
Click to expand...
Click to collapse
I have tried both setting, it makes no difference.
I even have had AT&T turn off VM on the network side, that didn't help at all.
At this point I'm not sure if "Conditional forwarding" is not available on newly provisioned lines or that the Nexus 5X doesn't have the tools to setup conditional forwarding.
I have a SIM adapter on order, when that comes in I will try to do the GV configuration on my old HTC M7 to see if that makes any difference. I don't really think that it will, but it sounds like a less frustrating step than calling into AT&T repeatedly until I happen across a CSR that knows how to setup conditional forwarding on the network side. (Or that knows conclusively that it is not possible on new SIM activations.)
read this page. it's something easy, it has to be. I have set up other people on gv with the same phones. Never had a problem but its in the details.
I do wish you good luck.
https://productforums.google.com/forum/#!msg/voice/aYqCm2rIPd4/mpv3OmKVEyUJ
jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
Click to expand...
Click to collapse
So yes, in this case, I can't seem to add my Google Voice number to those fields. When I go in, all fields are "off" and if I try to input my GV number for any of them, I get an error that states "Unexpected response from network"
Even if I try to input another number altogether, i.e. my home or work number, I get the same response.
I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.
letM3in said:
I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.
Click to expand...
Click to collapse
I have changed phones between iOS and Android several times, never had issues with GV until my first Nexus (which is the 5x). The MMI codes that GV gives would not work, and from the call screen, if i clicked on the (...) in the top right corner i could go to 'settings', but it still wouln't take my GV number.
I spent 2 hours with ATT, she was very very helpful and got "advanced support" to help. Eventually, ATT changed all 3 of my "conditional call forwarding" to my GV number, but it still went to my ATT voicemail. ATT lady started to conference Google in for help. I had to leave the call, but several hours later i started getting VM thru GV. I'm not sure if the conditional call forwarding numbers just needed time to activate across the network (ATT Lady said that it didn't), or if when she spoke to Google they figured something out.
Good luck everyone. The problem is resolvable with ATT help, I wish I had more details to provide.
I just called my 5X and I got my GV message for when a call is missed. I am coming from a Moto X 2014 that had GV setup as the VM and all I did was move my sim from that phone to the 5X. Not that this helps anyone with a problem, but figured I would chime in on my scenario that does work.
I was having same issue... Seems the only way to resolve is to contact Att. The CSR I spoke with on chat was very knowledgeable of this issue and resolved it in less than 5 minutes. Even still... It's an unnecessary inconvenience
I've had this issue in the past, it randomly started happening on my prior M8. Nothing worked...no MMI codes, online meetings, manual call forward numbers, nothing...I ended up getting it resolved by having ATT advanced technical support manually edit the forwarding scenarios and numbers on the back end. Even they were confused as to why it was happening, and I had to get to the second level of advanced support before the technician had the correct access rights to edit the numbers. This was back in July-ish, and they had been apparently going through some significant "non-cystomer-facing" changes to their backbend VM systems.. All GV working fine for me asof now, and I'm still using the same Nano-SIM card on my 5X that cane from that M8.
This is a weird one and has me a little concerned. If I try to turn off call forwarding I get an error telling me that the carrier doesn't support disabling call forwarding. Then it puts in the number +1 832-597-9997 as the number to forward to. Does anyone else get anything like this? Go to phone app, settings, calls. This still happens after a full wipe and install of the factory image.
PS, I have a pixel 3 but there's a lot more activity in the XL forum
Man, the XDA app and site is a pita. Not sure what it did to my title.
jd1639 said:
This is a weird one and has me a little concerned. If I try to turn off call forwarding I get an error telling me that the carrier doesn't support disabling call forwarding. Then it puts in the number +1 832-597-9997 as the number to forward to. Does anyone else get anything like this? Go to phone app, settings, calls. This still happens after a full wipe and install of the factory image.
PS, I have a pixel 3 but there's a lot more activity in the XL forum Man, the XDA app and site is a pita. Not sure what it did to my title.
Click to expand...
Click to collapse
You piqued my curiosity so I went into the phone settings menu and selected call forwarding. It initialized for the first time and populated some phone numbers similar (not the same) as yours. I then selected the call forwarding toggle (it was set to off) and I got a dialog box to input the number I wanted to forward to. It appears to be working but I haven't tested it. May be a provisioning issue. How old is your SIM? Wouldn't hurt to swing by AT&T to get a new one.
v12xke said:
You piqued my curiosity so I went into the phone settings menu and selected call forwarding. It initialized for the first time and populated some phone numbers similar (not the same) as yours. I then selected the call forwarding toggle (it was set to off) and I got a dialog box to input the number I wanted to forward to. It appears to be working but I haven't tested it. May be a provisioning issue. How old is your SIM? Wouldn't hurt to swing by AT&T to get a new one.
Click to expand...
Click to collapse
What happens when you go into one of the three options, busy, etc, and turn it off?
jd1639 said:
What happens when you go into one of the three options, busy, etc, and turn it off?
Click to expand...
Click to collapse
When busy, When unanswered, When unreachable are all greyed out with the same phone number but I guess that is the Google service number or AT&T's. It accepts my forwarding number. I can then tap that number and get out to the pop up dialog which gives the option to turn off, cancel or update. Turning off and updating works fine. Exiting leaves me at the main settings menu. Looks like is is working with no errors. Check your SIM to make sure it is one of the newer series. If not get a new free SIM provisioned at AT&T. Are you PRE paid, or POST pay contract? Are you AT&T or on an MVNO?
v12xke said:
When busy, When unanswered, When unreachable are all greyed out with the same phone number but I guess that is the Google service number or AT&T's. It accepts my forwarding number. I can then tap that number and get out to the pop up dialog which gives the option to turn off, cancel or update. Turning off and updating works fine. Exiting leaves me at the main settings menu. Looks like is is working with no errors. Check your SIM to make sure it is one of the newer series. If not get a new free SIM provisioned at AT&T. Are you PRE paid, or POST pay contract? Are you AT&T or on an MVNO?
Click to expand...
Click to collapse
Thanks. The Sim is new but I'll have it checked out on Monday when att is open.