[Q] How do I know if my XpS is under warranty? - Sony Xperia S, Acro S, Ion

I bought a Xperia S off ebay and I realized afterwards there was a slight crack (which the seller did mention but understated), I don't really want to send it back because it's a nice phone otherwise.
I was wondering if I could ask Sony to fit it with a new screen as it may still be under warranty?
What do you think? Is it worth a try? How do I contact them in the UK?

If you want to replace your screen you must pay. It's not under warranty.
Sent from my LT26i using xda premium

Vaith said:
If you want to replace your screen you must pay. It's not under warranty.
Sent from my LT26i using xda premium
Click to expand...
Click to collapse
Just want to confirm you are in the UK?

za67 said:
Just want to confirm you are in the UK?
Click to expand...
Click to collapse
No, I'm from Poland. But warranty is same for every country. If you can send back phone to this guy who sold you this smartphone. Repair will cost as a new phone. It's not worth to repair.
Sent from my LT26i using xda premium

za67 said:
I bought a Xperia S off ebay and I realized afterwards there was a slight crack (which the seller did mention but understated), I don't really want to send it back because it's a nice phone otherwise.
I was wondering if I could ask Sony to fit it with a new screen as it may still be under warranty?
What do you think? Is it worth a try? How do I contact them in the UK?
Click to expand...
Click to collapse
So, if the phone is broken because of a factory problem Sony must repair in warranty. Also with problem caused from unsatisfied certifications(ip57 or ip58 : water resistance) must be repaired under warranty, but it isn't the case of sxs because it haven't no ip57 or 58.
Also, for the europe, the warranty is the same for all the country, so you can repair a phone bought abroad in a Local Sony repair centre but you must take the receipt.
If the centre has to change the motherboard, they must send the phone in the country where you bought it. (for ebay see the location of the online store)
Sent from my LT26i using xda app-developers app

za67 said:
I bought a Xperia S off ebay and I realized afterwards there was a slight crack (which the seller did mention but understated), I don't really want to send it back because it's a nice phone otherwise.
I was wondering if I could ask Sony to fit it with a new screen as it may still be under warranty?
What do you think? Is it worth a try? How do I contact them in the UK?
Click to expand...
Click to collapse
Physical damage is not covered under warranty.

Warranty covers mechanical problems which mean issues due to hardware which the phone has developed itself. For instance the microphone got broken. Physical ( I.e you doing something like scratching the screen ) and water damage isn't covered (unless you have a certified waterproof device)
Sent from my HTC Desire HD using xda app-developers app

Related

[Q] Faulty Volume Down Button

Hey,
Recently i have noticed that to lower the volume i have to press and hold for a second the down volume button on the side or it won't register. Whereas the up volume button works perfectly with a quick click.
Has anyone else experienced this?
Its not a problem but a bit annoying, if i was to send it to HTC i presume they would fix or replace for free? I might send it in because i have a few scratches on the case and hopefully they will replace it
I have a similar problem. But my volume button doesn't work at all. And it doesn't matter for how long I press it. Volume up button works perfectly.
Any ideas if it's a simple/inexpensive fix or not?
Both mine up and down work 100 % with quick press. Return the device as it is faulty.
Sent from my HTC Desire using XDA App
I've bought this device on Ebay so it doesn't have warranty. I have started PayPal case and want to return the item to dishonest seller who hasn't mentioned the fault. But I'm also investigating just in case PayPal dispute goes wrong.
kaiseris said:
I've bought this device on Ebay so it doesn't have warranty. I have started PayPal case and want to return the item to dishonest seller who hasn't mentioned the fault. But I'm also investigating just in case PayPal dispute goes wrong.
Click to expand...
Click to collapse
Why wouldn't it have a warranty just cos you got it off eBay?
Sent from my HTC Desire using XDA App
jbaldwinroberts said:
Its not a problem but a bit annoying, if i was to send it to HTC i presume they would fix or replace for free? I might send it in because i have a few scratches on the case and hopefully they will replace it
Click to expand...
Click to collapse
Looking at it from their view here - scratches on case and button not working.......they will prob decide it is broke because of dropping. Hopefully not, but I'd be surprised if they replace the case!
Ps ny touch HSBC had a similar prob on volume down button, the rubber underneath it had worn down (button used a kit for vibrate etc) I put a bit of card under and it was fine
Sent from my HTC Desire using XDA App
leroy said:
Why wouldn't it have a warranty just cos you got it off eBay?
Click to expand...
Click to collapse
I assume it doesn't have warranty because it doesn't come with any receipt or other paperwork. It's also unlocked (used to be on Orange). And finally, I'm located in Lithuania (EU) and the phone was bought from seller in UK. Although I wouldn't mind to send it to UK for repairs. Because housing looks like s*** too
And all this trouble because of dishonest seller
kaiseris said:
I assume it doesn't have warranty because it doesn't come with any receipt or other paperwork. It's also unlocked (used to be on Orange). And finally, I'm located in Lithuania (EU) and the phone was bought from seller in UK. Although I wouldn't mind to send it to UK for repairs. Because housing looks like s*** too
And all this trouble because of dishonest seller
Click to expand...
Click to collapse
I dont know much about Lithuania....but in the UK, the phone companies seem to know what phone you are using and they can provide something to show you use that particular phone. That can then be used as the paperwork to show that you own the phone. A warranty shouldnt end just because it has been sold on, the warranty is on the phone, not the person. Might be worth a try
I bought my Desire on Ebay and when I had an issue to be fixed under warranty, I sent my Paypal receipt as proof of purchase.
Regards,
Dave
leroy said:
A warranty shouldnt end just because it has been sold on, the warranty is on the phone, not the person. Might be worth a try
Click to expand...
Click to collapse
foxmeister said:
I bought my Desire on Ebay and when I had an issue to be fixed under warranty, I sent my Paypal receipt as proof of purchase. Dave
Click to expand...
Click to collapse
Sounds encouraging. Thank You, guys. I'll contact HTC UK when I'm back from work and have serial number.

Cracked screen thread - needs help!

I cracked my international version galaxy nexus awhile ago and in need of help to buy a new replacement. All of them I've seen so far are really pricy! And not much better, local shops are charging me a fortune when I could easily do it myself.
What i found was a company that takes broken screens and refurbishes them. On global parts direct, you need to be a licensed repair shop to order anything. Seeing as how they are a refurbishment company, costs should be drastically lower.
I just asked for a quote and will report back to see if anyone else would want in on this. I believe If you buy in larger quantities, it will turn out cheaper.
Can anyone with a license code order some?
Sent from my Galaxy Nexus using XDA
If you buy the screen yourself, it's going to be really costly. The screen costs about 200$ or so. I recently heard that Samsung officially will replace your screen for 160$. It's better for you to go to the service center.
arzbhatia said:
If you buy the screen yourself, it's going to be really costly. The screen costs about 200$ or so. I recently heard that Samsung officially will replace your screen for 160$. It's better for you to go to the service center.
Click to expand...
Click to collapse
I have the international version from France so I'll have to ship it there. Turn around is 3-4 weeks. They won't cover shipping either .
This thread was meant for international users
Sent from my Galaxy Nexus using XDA

Immediately need help!!!

Hey guys,
Im gonna buy my note II in less than 12 hours. And i have been wondering how do i ensure that the device is an original set? You see here in Malaysia (thats in Asia) AP sets and SME sets are quite popular as they are cheap. So please guide me . I am gonna buy straight from a samsung distributor. Thanks!
Unless i buy from samsungs official booth, its obviousky a original set right?
Wtf you on about
Sent from my GT-N7100 using xda premium
ChimpNippl3s said:
Wtf you on about
Sent from my GT-N7100 using xda premium
Click to expand...
Click to collapse
I second this.
Are you worried about buying a knock off or something like that?
He's afraid of getting an Android 8000 lol.
Sent from my HTC One X using Tapatalk 2
Yeah! im worried that it'll be not an original set!
What are AP and SME?
Check the box seals, and make sure they're not broken. There are 3 seals. 2 small generic ones, and one larger one which displays the IMEI number, and under it, the model colour. Then you could open it up on site, and check that the seal IMEI matches the phones one by pressing *#06# on the dialler.
The price of your phone should be a big sign whether it's real or not.
If it's from the re-distributor, then there's some credibility there, still not 100%.
I'm sure it'll be fine.
thanks
AjunNg said:
What are AP and SME?
Check the box seals, and make sure they're not broken. There are 3 seals. 2 small generic ones, and one larger one which displays the IMEI number, and under it, the model colour. Then you could open it up on site, and check that the seal IMEI matches the phones one by pressing *#06# on the dialler.
The price of your phone should be a big sign whether it's real or not.
If it's from the re-distributor, then there's some credibility there, still not 100%.
I'm sure it'll be fine.
Click to expand...
Click to collapse
Thank you very much!
Now i can be more assured when im gonna buy!
AP -approved products, they are original bt from other countries so the shop dealers provide their own warranty
i dont like that,
SME- im nt very sure some say are fake or made by own country, nt imported
Anyway, if I'm buying from an authorised dealer (the shop name is in their website) it should be ok rite? I can be assured of an original set rite?
imrhay said:
Anyway, if I'm buying from an authorised dealer (the shop name is in their website) it should be ok rite? I can be assured of an original set rite?
Click to expand...
Click to collapse
How can anyone here possible know that? Claiming they're an authorised dealer doesn't necessarily make it so. Just check the seals and that the IMEI matches.
FloatingFatMan said:
How can anyone here possible know that? Claiming they're an authorised dealer doesn't necessarily make it so. Just check the seals and that the IMEI matches.
Click to expand...
Click to collapse
Okay, I'll check the seals and IMEI
imrhay said:
Okay, I'll check the seals and IMEI
Click to expand...
Click to collapse
Yes, I think that this is the best you can do. But if you're going to a Samsung Authorized Dealer, they should sell you only the phones from Samsung, not knockoffs or phones imported from other countries..... I don't know how it works there, but here in Spain, all retailers can only carry Spanish version of their phones. Amazon is the only place i know where they show [imported from ....]. In fact, I got mine imported from Germany because I prefer their updates over the Spanish ones! haha. This is my third German imported phone. Also, warranty here in Europe covers ALL European countries. So if I move from country to country within Europe, it's still covered. But I don't know how it works where you live. Sorry I couldn't be of more help. Just check to make sure the box is sealed, and everything looks legit. Don't be afraid to just stand there and open the box in front of them, inspect the phone and everything.
zkyevolved said:
Yes, I think that this is the best you can do. But if you're going to a Samsung Authorized Dealer, they should sell you only the phones from Samsung, not knockoffs or phones imported from other countries..... I don't know how it works there, but here in Spain, all retailers can only carry Spanish version of their phones. Amazon is the only place i know where they show [imported from ....]. In fact, I got mine imported from Germany because I prefer their updates over the Spanish ones! haha. This is my third German imported phone. Also, warranty here in Europe covers ALL European countries. So if I move from country to country within Europe, it's still covered. But I don't know how it works where you live. Sorry I couldn't be of more help. Just check to make sure the box is sealed, and everything looks legit. Don't be afraid to just stand there and open the box in front of them, inspect the phone and everything.
Click to expand...
Click to collapse
Yes, warranty on repairs is no problem, BUT in case of a replacement you either get one from the dealer where you bought the phone from or ship it to a service center in the country the phone was imported from so Samsung can replace it!. Samsung Spain will not replace it.
gee2012 said:
Yes, warranty on repairs is no problem, BUT in case of a replacement you either get one from the dealer where you bought the phone from or ship it to a service center in the country the phone was imported from so Samsung can replace it!. Samsung Spain will not replace it.
Click to expand...
Click to collapse
Ahh really?
Here they do. Because I bought it in Spain (Amazon Spain), therefore even though it's an imported product, it is 100% valid here and so any service center must repair it, or offer a replacement. Regardless, I'd still send it to Amazon because they're just the best with their policies.
zkyevolved said:
Ahh really?
Here they do. Because I bought it in Spain (Amazon Spain), therefore even though it's an imported product, it is 100% valid here and so any service center must repair it, or offer a replacement. Regardless, I'd still send it to Amazon because they're just the best with their policies.
Click to expand...
Click to collapse
Yes realy mate. that`s how it works. I almost bought a French device through a Ducht webshop so i called Samsung Netherlands and they explained me how repairs and exchanges are beeing handled in the EU. I`am talking about Samsung`s policy and not Amazon`s, They will ship the faulty device to the country of origin where they will exchange the device with a working one.
Get bill and check IMEI on Samsung warranty check site...
Fired From My FireDevice

Suspicious Galaxy Note 2 phone

I bought a Galaxy Note 2 from amazon here in the UK , however the phone that arrived appears to be from India. Should I return it to the seller? If I decide to keep it, can I use the warranty? I'm puzzled.
Sent from my GT-I9000
There shouldn't be any problem. If you want u can flash original UK rom on it and u will gwt updates and everything like phone bought in UK. And as far as i know Samsung has world wide warranty.
Sent from my GT-I9505 using xda premium
tom_bombadill said:
There shouldn't be any problem. If you want u can flash original UK rom on it and u will gwt updates and everything like phone bought in UK. And as far as i know Samsung has world wide warranty.
Sent from my GT-I9505 using xda premium
Click to expand...
Click to collapse
" And as far as i know Samsung has world wide warranty."
Can anyone confirm this?
Sent from my GT-I9000
Samsung dont have international warranty..
The warranty applies to country of the invoice, if you have a uk invoice than you have a valid warranty in UK and maybe in EU...No problem if it was a imported phone, it is only a problem if the N7100 reference didnt exist in UK, that is not the case.
If it has a India warranty you have to pay to repair it on UK..
Taken from warranty information ( UK Samsung website )
"Samsung Electronics (UK) Ltd support a product purchased in Europe if it has an EU Bloc Warranty. This warranty is present where the top of the product warranty card clearly states 'European Bloc'. If the product is purchased in another part of the globe then Samsung may attempt a repair. Samsung Electronics (UK) Ltd cannot guarantee the outcome."
badanas said:
Samsung dont have international warranty..
The warranty applies to country of the invoice, if you have a uk invoice than you have a valid warranty in UK and maybe in EU...No problem if it was a imported phone, it is only a problem if the N7100 reference didnt exist in UK, that is not the case.
If it has a India warranty you have to pay to repair it on UK..
Taken from warranty information ( UK Samsung website )
"Samsung Electronics (UK) Ltd support a product purchased in Europe if it has an EU Bloc Warranty. This warranty is present where the top of the product warranty card clearly states 'European Bloc'. If the product is purchased in another part of the globe then Samsung may attempt a repair. Samsung Electronics (UK) Ltd cannot guarantee the outcome."
Click to expand...
Click to collapse
Since I bought it on Amazon UK, does that mean I have warranty?
amerkiller1995 said:
Since I bought it on Amazon UK, does that mean I have warranty?
Click to expand...
Click to collapse
You bought it directly to amazon? Or it is a seller in amazon? If it was bought directly to amazon you dont have any problems...
badanas said:
You bought it directly to amazon? Or it is a seller in amazon? If it was bought directly to amazon you dont have any problems...
Click to expand...
Click to collapse
Items Ordered Price
1 of: Samsung Galaxy Note 2 16GB SIM-Free Smartphone - Titanium Grey
Condition: New
Sold by: TopT (seller profile)
That is not amazon. The seller is TopT so its a third party seller. You would have to deal with that vendor which is a pain and some of them don't care once item is sold.
sabre31 said:
That is not amazon. The seller is TopT so its a third party seller. You would have to deal with that vendor which is a pain and some of them don't care once item is sold.
Click to expand...
Click to collapse
Thanks for your help, I'll try to return it. I'll keep this topic updated.
Yeah next time when buying from amazon make sure it says ships and sold by Amazon usually its right below the price and buy it button.
For those interested, I contacted the seller about this issue and he said he'll give me 12 months of warranty himself, so I decided to keep the phone.
amerkiller1995 said:
For those interested, I contacted the seller about this issue and he said he'll give me 12 months of warranty himself, so I decided to keep the phone.
Click to expand...
Click to collapse
be smart and react now as its seller warranty so he will get it repaired by himself if anything wrong happens than he will make extra charges saying that this defects has been caused by the user i.e.you so ultimately a lot of fuss for later use .
better return the device now and ask for a complete return and by from an authorized seller that provides warranty from company i.e samsung
as seller warranty phones comes at very low price from the original atleast a 20-30% price drop expected .
shhbz said:
be smart and react now as its seller warranty so he will get it repaired by himself if anything wrong happens than he will make extra charges saying that this defects has been caused by the user i.e.you so ultimately a lot of fuss for later use .
better return the device now and ask for a complete return and by from an authorized seller that provides warranty from company i.e samsung
as seller warranty phones comes at very low price from the original atleast a 20-30% price drop expected .
Click to expand...
Click to collapse
I'm willing to take the risk, a year from now on repairs should will be cheap so that's not a problem. Also my chip is 0xf7, so SDS-free.
amerkiller1995 said:
I'm willing to take the risk, a year from now on repairs should will be cheap so that's not a problem. Also my chip is 0xf7, so SDS-free.
Click to expand...
Click to collapse
well then you are good to go flashing custom. enjoy flashing :good: xda

Warranty rejected! help !

My note 2 was bought in singapore on jan 16 2013 for full price , which was claimed as an international warranty by the shop person.
Now since my note 2 suffered SDS when i took it to samsung service center back in india , they rejected saying mobiles bought outside india are not considered in india. Please help me with a solution guys. its Rs.40,000 ( 750$+ ) not even a year used I did nothing wrong .. used it very carefully dint even root ! This is so cruel by samsung. I bought samsung instead of some Oppo or Mi2 china brand because its International brand now I feel very much cheated !
you had been con by the seller.
there no such as international warranty for samsung smartphone afaik.
Samsung does not have international warranty, it applies to all countries.
What a shame Samsung sails phones with faulty chip and not accept the warranty.
Sent from my GT-N7100 using Tapatalk 2
this is going to be my last ever samsung mobile for sure!
LG or Nokia or iphone 6 will be my next !
n4naveen said:
this is going to be my last ever samsung mobile for sure!
LG or Nokia or iphone 6 will be my next !
Click to expand...
Click to collapse
Why are you blaming Samsung? This isn't their fault, they are just following policy. You would get the same from any other maker.
Sent from my GT-N5110 using xda app-developers app
wsw-wyatt-earp said:
Why are you blaming Samsung? This isn't their fault, they are just following policy. You would get the same from any other maker.
Sent from my GT-N5110 using xda app-developers app
Click to expand...
Click to collapse
First policy is not to sell faulty devices. They must at once replace it not to saying he bought from another country and they don't accept warranty, he paid for this or not? Samsung took his money or not? double shame not one and for sure the last Samsung and for me. Knox today maybe bottox tomorrow, sds, paperweight 700 euros ds, no more thanks.
Sent from my GT-N7100 using Tapatalk 2
Got a friend, a lawyer? Ask him! Can't compare with Europe of course, but I think you have the right to get it done from Samsung, also in India :good:
vagsvag said:
First policy is not to sell faulty devices. They must at once replace it not to saying he bought from another country and they don't accept warranty, he paid for this or not? Samsung took his money or not? double shame not one and for sure the last Samsung and for me. Knox today maybe bottox tomorrow, sds, paperweight 700 euros ds, no more thanks.
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
You can make the greatest product, have the greatest components and the best quality control. If you make enough product, sooner or later you will make bad parts.
If I buy a $2,000 + lens for my camera with a Japan warranty, I can't get warranty work here in the usa. I know this and don't but any of my lenses that aren't usa based.
Sent from my GT-N5110 using xda app-developers app
I was conned by a shop too (in my home country) who sold a grey market item at full price, when my Note 2 got SDS I ended up having to pay US$100 to get it fixed. The phone was only 8 months old when SDS struck. I travel a lot and often bought items in the countries I visited. I realized warranty will be local but I expect the items will be usable for at least 3 years, however my Note 2 died after only 8 months of normal usage (e-mail, browsing, youtube). The phone even was at the latest stock 4.1.2 rom (supposedly contains the bug fix) when it died.
SDS is clearly a manufacturing defect issue, it happens to Galaxy S3 and Note 2 and who knows maybe Note 3 or S4 in next few months.. So many people were complaining about it on the Internet, it should be enough to warrant a product recall or replacement regardless of country of purchase.
This is gonna be my last Samsung phone.
n4naveen said:
My note 2 was bought in singapore on jan 16 2013 for full price , which was claimed as an international warranty by the shop person.
Now since my note 2 suffered SDS when i took it to samsung service center back in india , they rejected saying mobiles bought outside india are not considered in india. Please help me with a solution guys. its Rs.40,000 ( 750$+ ) not even a year used I did nothing wrong .. used it very carefully dint even root ! This is so cruel by samsung. I bought samsung instead of some Oppo or Mi2 china brand because its International brand now I feel very much cheated !
Click to expand...
Click to collapse
I m in singapore.
First of all, did u bought from authorised samsung retailer ?
Or u just bought it at neighbourhood shops like in shophouses or chinatown shops, or simlim shops?
To make a very clear, if u bought it at samsung authorised retailer, there's no way they con u. Down here consumer is fully protected by lemon law. So official retailers won't do such thing.
If u r sayin the price is $750 most likely u were not buying from authorised dealer, and u r being con by the individual shop.
But to be frank, since first time I use handphone, nokia, siemens, samsung, there's no such thing as international warranty.
I m sorry, but a lesson learn for u.
Sent from the corner of this rounded earth (N7105 v4.3, powered by LionROM)
wsw-wyatt-earp said:
You can make the greatest product, have the greatest components and the best quality control. If you make enough product, sooner or later you will make bad parts.
If I buy a $2,000 + lens for my camera with a Japan warranty, I can't get warranty work here in the usa. I know this and don't but any of my lenses that aren't usa based.
Sent from my GT-N5110 using xda app-developers app
Click to expand...
Click to collapse
This is different is not the same. Samsung sailed faulty devices and rejected the warranty. The problem was known from s3 and they continued to sell the same faulty material probably because they had big stock. Here we heard from users that they send them phones to warranty replacement and the phone many times came back with the same type faulty chip. This is totally wrong and there is no excuse for them.
Sent from my GT-N7100 using Tapatalk 2
vagsvag said:
Samsung sailed faulty devices and rejected the warranty.
Click to expand...
Click to collapse
1) Samsung does not offer international warranties - this is clear in their warranty agreement.
2) The buyer of the phone was lied to by the seller, not Samsung.
3) Samsung did not "reject" the warranty, they'll gladly repair it in the country is was purchased in.
Most international electronic companies have a policy that the device will be serviced in the country it was purchased in. This avoids grey market product and is far more manageable from a service standpoint.
EP2008 said:
1) Samsung does not offer international warranties - this is clear in their warranty agreement.
2) The buyer of the phone was lied to by the seller, not Samsung.
3) Samsung did not "reject" the warranty, they'll gladly repair it in the country is was purchased in.
Most international electronic companies have a policy that the device will be serviced in the country it was purchased in. This avoids grey market product and is far more manageable from a service standpoint.
Click to expand...
Click to collapse
What policy you are speaking for? to sail faulty devices or what? I can't understand you. Samsung knew the problem from s3 and continue to sale these devices, policy to take from him 750 us dollars this policy you mean?
Of topic a question please.
Are you working for Samsung?
Sent from my GT-N7100 using Tapatalk 2
vagsvag said:
What policy you are speaking for? to sail faulty devices or what? I can't understand you. Samsung knew the problem from s3 and continue to sale these devices, policy to take from him 750 us dollars this policy you mean?
Of topic a question please.
Are you working for Samsung?
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
Sorry mate.
Not defending samsung, neither working for samsung. But, from a point of businessman view, when his/her company has produce some fault products, he/she won't throw away the products.
Instead they will still try to sell until the products stock is zero, and if any customer come back with a valid warranty, his/her company will honour it. That is what business world like.
The case of the OP is different, he has been con by unauthorised reseller by confirming him there's an international warranty for the said product if purchase from the said retailer.
And the OP has carelessly accept it without any further checking on the warranty card.
We, as a consumer have to be more careful in purchasing the products that we want.
Sent from the corner of this rounded earth (N7105 v4.3, powered by LionROM)
OK you speaking from a point of businessman, my profession is trader many years now, sometimes not many i had received faulty goods, at once I had return them back to factory and when this wasn't possible I used them or I gave them presents to my friends but never sailed them and if something faulty I didn't understood and went to my customers I changed it at once with no more questions and I asked to excuse me for them hardship. You speak like businessman you said, you think this guy he'll buy Samsung again or you think he'll keep his hardship for himself. The successful business is when is happy the customer with the product and how much flexible you are when he has any problem with it. The happy customer he'll come again and bring and others to your business. This is the law of the market if you want to stay for long.
Now if you are sailing faulty hi end devices and you have the knowledge of this and after you are saying sorry I can't accept your warranty because of my policy sorry but this is naming cheating in my country not company policy.
Sent from my GT-N7100 using Tapatalk 2
vagsvag said:
OK you speaking from a point of businessman, my profession is trader many years now, sometimes not many i had received faulty goods, at once I had return them back to factory and when this wasn't possible I used them or I gave them presents to my friends but never sailed them and if something faulty I didn't understood and went to my customers I changed it at once with no more question and I asked to excuse me for his hardship. You speak like businessman you said, you think this guy he'll buy Samsung again or you think he'll keep his hardship for himself. The successful business is when is happy the customer with the product and how much flexible you are when he has any problem with it. The happy customer he'll come again and bring and others to your business. This is the law of the market if you want to stay for long.
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
I can't be more agree abt the market law.
But if ur money is all invested on the faulty products, will u just throw or give as a gift?
What u can do is just to honor ur customer when they come back to u.
Samsung will still honor OP handset, provided he brings back to singapore samsung.
Same thing... when ur customer bring ur product overseas, will u change at his/her country? Or will u ask him/her to bring back to u?
Sent from the corner of this rounded earth (N7105 v4.3, powered by LionROM)
Foreign smartphone repairs
n4naveen said:
My note 2 was bought in singapore on jan 16 2013 for full price , which was claimed as an international warranty by the shop person.
Now since my note 2 suffered SDS when i took it to samsung service center back in india , they rejected saying mobiles bought outside india are not considered in india. Please help me with a solution guys. its Rs.40,000 ( 750$+ ) not even a year used I did nothing wrong .. used it very carefully dint even root ! This is so cruel by samsung. I bought samsung instead of some Oppo or Mi2 china brand because its International brand now I feel very much cheated !
Click to expand...
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You should send it to Samsung Singapore for repair, don't forget to send an invoice copy, you must pay to send and receive it back...
But, first contact Samsung Singapore to agree all details.
n4naveen said:
My note 2 was bought in singapore on jan 16 2013 for full price , which was claimed as an international warranty by the shop person.
Now since my note 2 suffered SDS when i took it to samsung service center back in india , they rejected saying mobiles bought outside india are not considered in india. Please help me with a solution guys. its Rs.40,000 ( 750$+ ) not even a year used I did nothing wrong .. used it very carefully dint even root ! This is so cruel by samsung. I bought samsung instead of some Oppo or Mi2 china brand because its International brand now I feel very much cheated !
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In all countrys except ones from the European Union there is a warranty specific to each country. In the EU there is a free market and that is why the warranty of an electronic device bought from any of the EU countrys is valid in any country part of EU.
antique_sonic said:
I can't be more agree abt the market law.
But if ur money is all invested on the faulty products, will u just throw or give as a gift?
What u can do is just to honor ur customer when they come back to u.
Samsung will still honor OP handset, provided he brings back to singapore samsung.
Same thing... when ur customer bring ur product overseas, will u change at his/her country? Or will u ask him/her to bring back to u?
Sent from the corner of this rounded earth (N7105 v4.3, powered by LionROM)
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Listen mate if you are experienced with sales you know where you put your money. All your money to put somewhere and after etc etc is not for me not for my age not for my experience, second is the same Samsung Korea factory in Singapore and India no? why to don't change his phone?
And all time mate you speaking about country policy etc, for the part that they are sailing faulty hi end (700+ us dollars) devices and they have the knowledge of this what you have to say? Can you answer me please?
Sent from my GT-N7100 using Tapatalk 2

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