black screen but phone boots... - Galaxy Note II Q&A, Help & Troubleshooting

so bought a galaxy note II off ebay and it had a cracked screen wich is no biggy.
$20 later i got a new screen and it arrived in the mail today and by some coincidence
my phone also stopped working...well it still boots and i can still even ring the phone but
the screen doesnt load...the led at the top of the phone flashes red if i hold the power button
in and i cant load recovery or reset on the phone either...the screen just does not load at
all now...iv been using this phone for several weeks now and had no problems until now :S
please exuse the grammer/spelling mistakes as im not the greatest at english :S

gregpfister said:
so bought a galaxy note II off ebay and it had a cracked screen wich is no biggy.
$20 later i got a new screen and it arrived in the mail today and by some coincidence
my phone also stopped working...well it still boots and i can still even ring the phone but
the screen doesnt load...the led at the top of the phone flashes red if i hold the power button
in and i cant load recovery or reset on the phone either...the screen just does not load at
all now...iv been using this phone for several weeks now and had no problems until now :S
please exuse the grammer/spelling mistakes as im not the greatest at english :S
Click to expand...
Click to collapse
Its SDS for sure or at least 99% check this thread
http://forum.xda-developers.com/showthread.php?t=2093599
However, there's no much to do, you have to send it to samsung repair centre (with warranty and without the flash counter raised more than 0 the repair is free)
hope I helped you,
bests
Sent from my GT-N7100 using xda app-developers app

aka_sirok said:
Its SDS for sure or at least 99% check this thread
http://forum.xda-developers.com/showthread.php?t=2093599
However, there's no much to do, you have to send it to samsung repair centre (with warranty and without the flash counter raised more than 0 the repair is free)
hope I helped you,
bests
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
dang i was hoping there was a way to just reflash it or something...i dnt have warrenty for it and i had
done a custom rom on it :S
anyone know how much it would cost without warrenty?

If its sds so your phones motherboard needs to be replaced. It costs approximately 270-300$ .
Sent from my GT-N7100 using xda premium

T511 said:
If its sds so your phones motherboard needs to be replaced. It costs approximately 270-300$ .
Sent from my GT-N7100 using xda premium
Click to expand...
Click to collapse
False. ~$150 at mobiletechvideo.com. there is a thread about SDS repair somewhere where a bunch of peeps are getting their phone fixed.
Sent from my GT-N7100

It shouldnt be sds
Because in sds u can see the samsung logo and you can access the download mode
If you turn on the phone and u r hearing the boot sound then congratulation its not sds its a screen problem for sure
Sent from my GT-N8000 using xda premium

thats what i was thinking...the phone loads and i can hear the boot
and i can even ring the phone and it rings even recieves txt msgs still...
but the screen stays blank...doesnt even light up...i had a look at the sds
posts and other forums i think i might have to replace the screen...
looking on ebay i found a couple for around $300 with the digitizer and
only $15 for the glass screen covers and bezel...
does anyone know where else i could possible get these parts from?
considering the hassles im also thinking i might just post the phone on
ebay...

Related

Screen flashes black

Hi, when i open my gamepad slightly my screen will flash black, and if i hold it in a certain positionbit will stay black until moved.
This also happens sometimes when picking up my phone
Is it a loose cable or something?
Should i get it replaced?
Rooted stock R800i, .42
Thanks
Probably the ribbon cable inside the slider. It's a known defective part.
Sent from a Galaxy far, far away..
So i could claim it on my warranty?
I got this problem too. But mine worse, sometimes when I wanna type a message the screen goes black, or the screen's light go like disco light, keep blinking at the home page and camera. I sent to Sony Centre to claim warranty but after few days they returned me and told me it was a software problem. Could this be kernel problem?
Yeah, sometimes just touching the screen can do it
I want to unroot before i cant see anything haha
Ive noticed that its just the backlight that goes off, if i make it go black and look at the screen in light i can still see the things there
Im going to request a replacement regardless, starting to annoy me
I tried to reinstall stock firmware but no use. Still the same. I'm gonna tear everything apart and take a look at the ribbon.
Sent from my R800i using xda premium
jeff7424 said:
I tried to reinstall stock firmware but no use. Still the same. I'm gonna tear everything apart and take a look at the ribbon.
Sent from my R800i using xda premium
Click to expand...
Click to collapse
DO NOT I repeat, DO NOT take it apart!!
Once you do that your warranty is void permanently and no way to hide it! I can guarantee it's not your software. Revert it to absolute perfect stock and show them it still happens. I'm positive it's the hardware, NOT software.
If they don't wanna fix it after factory restoring, threaten to call head office about it because you already know it's hardware error and they are refusing.
And also mention that many people on the internet are aware that the slider cable is faulty, many have replaced it and fixed the same problem you have.
I'm thinking of mailing them, and requesting they have a recall because more and more people are having the same problem.
Sent from a Galaxy far, far away..
Ok, the screen only flashes black on SYSTEM APPS. The installed apps dont have this issue
Seems to have happened after i rooted
Any new ideas?
Okay. Thanks captain. I will follow your orders.
Ok, so ive tried to claim on my warrenty. They said they were gunna send a packet out to return the phone for repair. This was a few weeks ago. Within this time i have called them up 3 extra times stating i havnt recieved the pack.
Is this easy enough to fix myself as im bored of waiting for them and im doubting im ever going to recieve any repair
Thanks
Sent from my R800i using XDA
Have you tried flashing a fresh stock firmware?
Sent from a Galaxy far, far away
Yeah, used se repair thing
Problem still there
Sent from my R800i using XDA
http://www.youtube.com/watch?v=fQXH5GAf9UA&feature=youtube_gdata_player
Thats a video of my problem
Notice when it goes closer, when the screen goes black you can still see the homescreen
Sent from my R800i using XDA

[Q] Note 2 just wont turn on

I recently bought a new note 2, and everything was good and I love it!
But yesterday I was on the phone to a friend and initially I tried putting him on speaker phone, but the screen wouldn't turn on, only the soft touch keys at the bottom lit up. I thought nothing of it and continued my phone call.
It wasn't until he hung up I noticed i still coudn't the damn thing on. So i removed the battery and re inserted it. Here's where things get interesting though, now whenever i try to power it up, i get a little red light in my proximity sensor (i think) that flashes for about half a second.
I've tried soft rest, which does the same thing ( makes the proximity sensor light up for half a second)
Hard reset which does the same thing.
I haven't rooted the phone or anything. Luckily its still under manufacture warranty and I'll get samsung to have a look at it, but any thoughts on what it could be?
soljakid said:
I recently bought a new note 2, and everything was good and I love it!
But yesterday I was on the phone to a friend and initially I tried putting him on speaker phone, but the screen wouldn't turn on, only the soft touch keys at the bottom lit up. I thought nothing of it and continued my phone call.
It wasn't until he hung up I noticed i still coudn't the damn thing on. So i removed the battery and re inserted it. Here's where things get interesting though, now whenever i try to power it up, i get a little red light in my proximity sensor (i think) that flashes for about half a second.
I've tried soft rest, which does the same thing ( makes the proximity sensor light up for half a second)
Hard reset which does the same thing.
I haven't rooted the phone or anything. Luckily its still under manufacture warranty and I'll get samsung to have a look at it, but any thoughts on what it could be?
Click to expand...
Click to collapse
Well, I can tell the that the red light is normal, I get that too and its just because its booting up, when you turn your phone on, what happens exactly?
Thanks for the reply. When I press the power button, around a second later the red light blips for half a second and turns off, but the OS doesn't boot up and nothing happens.
soljakid said:
Thanks for the reply. When I press the power button, around a second later the red light blips for half a second and turns off, but the OS doesn't boot up and nothing happens.
Click to expand...
Click to collapse
Hmmm, This is the first time I heard of a situation like this... Try searching on the site or probably wait for someone to reply....
http://forum.xda-developers.com/showthread.php?t=2065626
Maybe you too.... Sorry that sucks.
This PSA was sent Flow style from my Note 2 N-7100
Now i am really getting worriyng about this, does note2 has started SDS ?
atleast 3-4 cases are reported with same symptoms.
Anyway can you tell
You were on which ROM when this happened?
Are you getting to reboot in recovery/download mod?
@dingokevin I had a read over the thread you linked, and I fear the worst has happened to my note 2. This seems like a serious issue and even a flaw with the motherboard perhaps? Thank the lord it is still under warranty. R.I.P old friend.
@dr.ketan Im not sure what SDS stands for... Yeah I was running stock touchwiz 4.1.1 I think. No modifications and no root what so ever, and nope :/ I tried holding down volume down key + home button + power but no cigar, just the proximity light flashes briefly.
SDS - sudden death syndrome
And if you are unable to get into download/recovery mode then nothing can be done except send it to service station. it highly suggests sudden death which is very known issue for SGS3.
Replying to your query at other thread, you will get motherboard replacement if it is under warranty.
Ahh thats probably whats happened then. Thanks guys, I'll send it off to samsung and have a word or two with them to see why this is happening to many people!
If possible share outcome here too.
Regards
dr.ketan said:
If possible share outcome here too.
Regards
Click to expand...
Click to collapse
Yeah defiantly will do. (Y) cheers
Same thing happened to my friends note 2 and some other people. Is sds happening to the note 2 also now ?? I am very worried
Sent from my GT-N7100 using xda premium
Or could be that screen was damaged somehow.
Sds bug generally happened due to long time in sleep mode.
It happened to him during call
Sent from my GT-N7100 using xda app-developers app
UtkarshGupta said:
Or could be that screen was damaged somehow.
Sds bug generally happened due to long time in sleep mode.
It happened to him during call
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
I was just reading up on some possible causes here on XDA with peoples S3's and someone suggested corrupted NAND memory.. I think this maybe the case because before the phone call I had installed Gangster Rio (which i honestly did purchase off the play store, hand on heart) and after playing it for a while decided to un install it and get a refund. Could me doing this have caused the NAND memory to corrupt? The game is a pretty large file...
No imao no
Sent from my GT-N7100 using xda app-developers app
UtkarshGupta said:
No imao no
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
I highly doubt it was screen damage, imho. I only received the phone last friday and have been cradling it like a fragile little baby, Its never been out of my sight lool.
Maybe i just got really unlucky and ended up with a faulty device.
If screen fault then in such case usually you can hear boot up sound. It seems your case very well fits to sds category only.
Sent from my GT-N7100 using xda premium
dr.ketan said:
If screen fault then in such case usually you can hear boot up sound. It seems your case very well fits to sds category only.
Sent from my GT-N7100 using xda premium
Click to expand...
Click to collapse
Thank you good Dr. =P
dr.ketan said:
If possible share outcome here too.
Regards
Click to expand...
Click to collapse
Hi Guys,
Got up this morning having left my Note 2 turned on and on charge overnight to discover this same fault -
slow flashing Red light and phone totally dead.
Unable to do anything to rectify the situation.
Still under warranty of course, phone only released in October 2012.
Is this a fault with the phone which necessitates replacement or just a battery problem?
Would be grateful for any advice / guidance / help.
Thanks,
Mike Longley.
MJLONGLEY said:
Hi Guys,
Got up this morning having left my Note 2 turned on and on charge overnight to discover this same fault -
slow flashing Red light and phone totally dead.
Unable to do anything to rectify the situation.
Still under warranty of course, phone only released in October 2012.
Is this a fault with the phone which necessitates replacement or just a battery problem?
Would be grateful for any advice / guidance / help.
Thanks,
Mike Longley.
Click to expand...
Click to collapse
It seems also like SDS send it to Repair AFAIK is a chip problem, not battery so you can't do anything to repair it. If it is under warranty and with counter at 0 send it. They must repair it.
Enviat des del meu GT-N7100

I need help

Owner of international Note 2.
This morning I found my phone dead. I cannot start it either through power button or other combination of buttons. I took out the battery and back in. Through ADB no luck it doesn't even register that I plugged in the phone.
From time to time the first led on the right of the camera blinks (I think it's one of the sensors).
Can anyone through an idea what I can do to recover my phone?
Sent from my Nexus 7 using XDA Premium HD app
daniel_cassian said:
Owner of international Note 2.
This morning I found my phone dead. I cannot start it either through power button or other combination of buttons. I took out the battery and back in. Through ADB no luck it doesn't even register that I plugged in the phone.
From time to time the first led on the right of the camera blinks (I think it's one of the sensors).
Can anyone through an idea what I can do to recover my phone?
Sent from my Nexus 7 using XDA Premium HD app
Click to expand...
Click to collapse
have you rooted your phone ? .. can you go to recovery ? download mode ?
My phone was rooted. I had MIUI on it. I was on the same ROM for 2 weeks, so it can't be the ROM. I cannot access the phone in any way possible
Unfortunately looks like its SDS ( sudden death syndrome ) . Was your phone on 4.1.1 or 4.1.2 firmware? Its supposed that 4.1.2 has sds fix. Anyway if its sds so only option is to replace motherboard.
Sent from my GT-N7100 using xda premium
T511 said:
Unfortunately looks like its SDS ( sudden death syndrome ) . Was your phone on 4.1.1 or 4.1.2 firmware? Its supposed that 4.1.2 has sds fix. Anyway if its sds so only option is to replace motherboard.
Sent from my GT-N7100 using xda premium
Click to expand...
Click to collapse
Agree with T511.. One of my frns S3 also had SDS n like he mentioned, motherboard had to be changed... if you have warranty n bill they will do it free.. doesnt matter if its rooted.. they cant check either..
It seems so. I've read for the last hour about it. What i don't know is: if i go to service, will they detect i was rooted and on custom rom? If so... can they refuse my service completely (After all SDS is not ROM related) or at least they can service me but with charges (which i presume it will be allot, but after all less then a new phone)?
daniel_cassian said:
It seems so. I've read for the last hour about it. What i don't know is: if i go to service, will they detect i was rooted and on custom rom? If so... can they refuse my service completely (After all SDS is not ROM related) or at least they can service me but with charges (which i presume it will be allot, but after all less then a new phone)?
Click to expand...
Click to collapse
Even they cant access it pal.. so they wont come to know.. just take it to service.. they will surely do it free if its under warranty..
but your data cant be revived.. hope you had a backup of contacts and msgs.. (5 mins'm waiting to post this .. as i've just started postin after a decent learning)
I had everything on my card. Titanium Backup few days ago....so i won't lose anything important. I just hope that the service will do it without arguing. I am under contract to Vodafone since november 2012. But in my country service or service period are words which are still foreign to distributors or sellers in general

[Q] Bricked phone or Screen Problem?

Here is the problem. I install a custom rom. it's working properly. but a few days ago, it says weather widget stop working. and i uninstall it using titanium backup. but after a few days later, the screen is not turning on but it got sound from the lockscreen and opening app drawer. i tried few ways. then, it's working again. but just now, it happened again. screen off. the boot and lockscreen can be hear properly. is it the rom problem or my screen problem? if it is my screen problem, how do i claim warranty since the device already rooted. please help me. this really made me sad. :crying:
Install stock rom via odin then root it again then install traingel away to rest counter then remove root
Sent from my GT-N7100 using Tapatalk
when you reboot, can you see those white words(galaxy note 2 etc.)? if you cant see those, i am sorry, but it is going to be a screen problem.
you rooted it, but it doesnt matter because they wont be doing anything with your system. they will just change the LCD, so no need to unroot it.
gangster082 said:
Install stock rom via odin then root it again then install traingel aways to rest counter then remove root
Sent from my GT-N7100 using Tapatalk
Click to expand...
Click to collapse
how can i install stock if the screen off? i need to be in dowload mode by using odin right? thanks in advance
Enter recovery and do a factory reset.
Fixed? Good
Not fixed? Re-flash rom
Fixed now? Good
Can't enter Recovery? Enter download mode, flash Stock ROM through ODIN
Fixed now? Good
Can't enter Download? I can't help with this one
Ohh sorry but if ur screen not even getting on in boot screen like Madness1414 said no way to unroot untill u fix ur screen
Sent from my GT-N7100 using Tapatalk
Madness1414 said:
when you reboot, can you see those white words(galaxy note 2 etc.)? if you cant see those, i am sorry, but it is going to be a screen problem.
you rooted it, but it doesnt matter because they wont be doing anything with your system. they will just change the LCD, so no need to unroot it.
Click to expand...
Click to collapse
nope. cant see a thing. ohh. but, if they fix the screen, they must turn it on and see wether it's working or not. i use joeldroid and when booting, after galaxy note 2 word, google logo will come up. will they notice that the device is rooted or not?
If your screen is dead, they can't check if the phone is rooted until they fix the screen
Even if they fix the screen, they will most likely be too lazy to check if its rooted.
I once completely destroyed my partitions on my old galaxy by entering a Motorola command in Terminal, + it was rooted
I got my money back
gangster082 said:
Ohh sorry but if ur screen not even getting on in boot screen like Madness1414 said no way to unroot untill u fix ur screen
Sent from my GT-N7100 using Tapatalk
Click to expand...
Click to collapse
humm. guess it's the screen problem then. thanks!
Mashed_Potatoes said:
If your screen is dead, they can't check if the phone is rooted until they fix the screen
Even if they fix the screen, they will most likely be too lazy to check if its rooted.
I once completely destroyed my partitions on my old galaxy by entering a Motorola command in Terminal, + it was rooted
I got my money back
Click to expand...
Click to collapse
really? this post really make me more relieved. :good:
think i'll let it off for the time being. i'll try to turn it on. if it can be turned on, i'll unroot. if not, guess i just send it like that. thanks a lot.
trueVizard said:
really? this post really make me more relieved. :good:
think i'll let it off for the time being. i'll try to turn it on. if it can be turned on, i'll unroot. if not, guess i just send it like that. thanks a lot.
Click to expand...
Click to collapse
Good luck, hopefully you'll have it fixed for free!
Mashed_Potatoes said:
Good luck, hopefully you'll have it fixed for free!
Click to expand...
Click to collapse
so, i send the phone to the samsung. and they said the problem is the lcd and the main board. i cannot claim the warranty since they know it's rooted. :crying::crying: now, i dont know to do. who knows how much it is cost to fix the lcd and main board.
I can't belive samsung won't fix. What country are you from
Sent from my GT-N7105 using xda app-developers app
trueVizard said:
so, i send the phone to the samsung. and they said the problem is the lcd and the main board. i cannot claim the warranty since they know it's rooted. :crying::crying: now, i dont know to do. who knows how much it is cost to fix the lcd and main board.
Click to expand...
Click to collapse
Oh man that sucks....i acutally sent it to the Online Store i bought it from, they have their repair shop.
I guess i've would've had the same fate if i sent it to Samsung
LCD and the Mobo cost as much as a new Note 2.....LCD is around 100 euros and Mobo is around 150-200eur
Mashed_Potatoes said:
Oh man that sucks....i acutally sent it to the Online Store i bought it from, they have their repair shop.
I guess i've would've had the same fate if i sent it to Samsung
LCD and the Mobo cost as much as a new Note 2.....LCD is around 100 euros and Mobo is around 150-200eur
Click to expand...
Click to collapse
yeah. that really sucks. oohh. the price. it's really same price with the new one. humphh. oh, another question. i bought 2 years of warranty. 1 year from samsung. and another year when i bought the phone. thinking to send the phone to the store that i bought from. but, on my note 2, it's already written 'root' with marker. . will it allowed?
thedadio said:
I can't belive samsung won't fix. What country are you from
Sent from my GT-N7105 using xda app-developers app
Click to expand...
Click to collapse
samsung can fix it. but it'll cost me money since they know it's rooted. i'm from malaysia.
trueVizard said:
on my note 2, it's already written 'root' with marker. . will it allowed?
Click to expand...
Click to collapse
WOW. I didn't know someone can be an asshole this big.
I don't know man.....i don't think so :/
You could try removing the marker with something, and then try sending to the Store you bought it from.
The thing is, with a phone this expensive, no one will give up easily, if it was a 100-200$ phone you would get a replacement no doubt...
the sam but another problem...
Hey i have the Problem that i cant see anymore BUT i dont root or modified my Phone and i can see a colorful screen.
What do you think. is the screen damage or is it the GPU chip?
https://www.dropbox.com/s/4wybvdmtqnsrky0/20131125_013437.jpg
Mashed_Potatoes said:
WOW. I didn't know someone can be an asshole this big.
I don't know man.....i don't think so :/
You could try removing the marker with something, and then try sending to the Store you bought it from.
The thing is, with a phone this expensive, no one will give up easily, if it was a 100-200$ phone you would get a replacement no doubt...
Click to expand...
Click to collapse
yeah. i was totally shocked when i found that written at the battery slot. Guess i'll jus go fix the lcd only since there is sound coming when i push the power button. they said it will cost about 400$ to repair it. 200$ for the lcd and 200$ for the main board. i think they just want it to be original just as new. that's why they want to change the main board. what do you think?
sl33p3r85 said:
Hey i have the Problem that i cant see anymore BUT i dont root or modified my Phone and i can see a colorful screen.
What do you think. is the screen damage or is it the GPU chip?
https://www.dropbox.com/s/4wybvdmtqnsrky0/20131125_013437.jpg
Click to expand...
Click to collapse
i think the screen problem. try send it to the samsung. still got warranty right?

[Q] Samsung Galaxy Note2 screen freeze issue.

Hi everyone. Got samsung galaxy note 2 and i dont know whats happened but i am not able to turn on my device anymore. I just see white screen with grey lines. If trying to make hard restore holding volume up button+meniu+switch on button it doesnt work. I just see same frozen screen but if i hold volume down key+meniu+switch on button the phone goes to downloading mode. Is any ideas how can i fix my phone? Please help Thanks in advance.
Only thing I can say is go to your local Samsung Service Centre and get it checked.
Sent from a small country called Singapore.
Phone: N7105 powered by Illusion ROM 2.6
Kernel: Plasma v2.02
Click thanks if I helped!
froggy28 said:
Hi everyone. Got samsung galaxy note 2 and i dont know whats happened but i am not able to turn on my device anymore. I just see white screen with grey lines. If trying to make hard restore holding volume up button+meniu+switch on button it doesnt work. I just see same frozen screen but if i hold volume down key+meniu+switch on button the phone goes to downloading mode. Is any ideas how can i fix my phone? Please help Thanks in advance.
Click to expand...
Click to collapse
Is it still under warranty?
If your note 2 is not under warranty, I suggest you go to download mode and flash a stock ROM with Odin. If that's not the case you should probably send it back to Samsung, your carrier or whoever you send phones back to . ^^
Sent from my GT-N7100 using xda app-developers app
Yes, its still under warranty. I will bring my phone to phone repair shop tomorrow and see if somebody can fix it.
I just never flashed any type of ROM to my phone, so scared to make it even worse, but thanks for suggestion anyway
Hopefully you'll get it fixed under your warranty. It doesn't look like it's not the LCD's fault as it seems to be working when you get to download mode. So don't let them rip you off on a new LCD.
Sent from my GT-N7100 using xda app-developers app
Sudden Death Syndrome
Hi there
This is known as Sudden Death Syndrome, it's caused by a faulty memory chip. My Note2 just came back from repairs for this problem, they replaced the PC board and all seems to be well now.
It will have to go in for repairs.
Hello. How much did you pay for repair or it was under warranty and you had nothing to pay?
Thank you.
Sent from my GT-I9100 using xda app-developers app
froggy28 said:
Hello. How much did you pay for repair or it was under warranty and you had nothing to pay?
Thank you.
Sent from my GT-I9100 using xda app-developers app
Click to expand...
Click to collapse
Luckily it was under warranty so it didn't cost me anything :good:
having the same problems... going Samsung Service Center tomorrow.
i had the same problems, freezing and rebooting in download mode, i was sure i had to throw phone away, then i was almost ready to bring the phone to assistance, but first i decided to try to flash other roms just for fun like aosp, leaked etc and also i reflashed different versions of mj5 bootloader found on different posts many times (now i'm on revhd23)... and... surprise surprise the phone seems reborn... very fast smooth and no freeze, sorry i don't have any explanation for this!

Categories

Resources