Hey everyone, here's what's going on. For the last week or so, I am getting frequent reboots of the phone, here's what I noticed.
Problems:
1) If I plug my phone in to charge and turn the screen on, it goes to the "battery charging" status indicator like I powered off the phone and plugged in it.
2)Mid-operation while running the phone, it will reboot randomly.
3)Occasionally when turning the screen on, it will reboot
4)Occasionally when pushing the power button, I get the shutdown menu like I held the power button down.
5) The power button still works when turning the phone on/ etc (which seems to go against the power button theory)
What I have done so far:
1) Replaced battery (didn't help)
2) Flashed from Jellyverse to stock JB unrooted, formatted everything I could in CM before doing this
The inconsistency in the reboots and the fact that it doesn't always happen with power button makes me think this could be more software issue. My phone is out of warranty. I saw the power button issue thread and while it could be that, I'm not sure. Any thoughts? Does sprint replace the broken power button? If so, is there a way to zero out my flash count before I bring it in on JB? I tried the JIG and it doesn't work anymore, and I am wary of triangle away since it has caused some users problems.
Also, I know about mobiletechvideo's $35 replacement, how long does it usually take to get repaired if I don't do rush shipping?
Double posting isn't going to expedite ypur problem, if anything i could incur the wrath of the moderator.
Anyway judging from all that you have posted in "2" threads, you could be "sol".
You should go to sprint and let them look at it, been out of warranty you don't need to worry about flash counts or root.
If you have insurance or warranty, thats when you worry about root, counts, roms, or whatever else.
I think your out of options at this point.
Sprint could be your friend.
Just come back and let us know the end result. that will make you a contributor :thumbup: (it may make up for double post).
Pp. :beer::thumbup:
From my Epic Touch full of Xparent Blue Tapatalk 2.
chaosbuzz said:
For the last week or so, I am getting frequent reboots of the phone, here's what I noticed.
Click to expand...
Click to collapse
(UPDATE: Just noticed this was a double-post, and I had already responded to your original post with basically the same info listed below. Guess I'll still leave this reply?)
I had almost the exact same problem with my Epic Touch. (Random reboots every couple of days, which got progrssively worse. Eventually, I noticed that just brushing past the power button would cause the phone to reboot ~10sec later.) It ended up being a bad power button, and replacing it resolved the issue.
How handy are you with a soldering iron? If you're pretty good, you can buy the switch for ~$11 and replace it yourself. (You can also try cleaning it first - several tutorials here at XDA. The Samsung "Captivate" has the same switch and issues. Search both forums)
Several eBay sellers have the switch you'll need.
Some people have also had good luck at the Sprint store, even when their phones were out of warranty. I've heard that they got them fixed or swapped out for $35, since this is a defect, not damage. Definitely worth looking into before you tear your phone apart!
Sprint used to repair phones for $35 even if the warranty had already expired. I don't know if this is still their policy. The $35 repair was for worn out or defective parts, not for physical damage caused by abuse (such as dropping the phone and cracking the screen.)
One man's trash is another man's treasure.
Had a similar issue with my wife's ET4G. Phone would randomly reboot or stop charging due to an issue with the voltage being too high. Ordered a replacement battery, which turned out to be defective. The issue was made worse when I realized the power button wasn't working anymore. Took it to Sprint and they ordered me a replacement, which I picked up today. I've come across some threads where users stated the charging issue was with the initial update to ICS. Also saw where some of the issues were with bulged batteries, so it seems like it could have been any number of things. Picked up an Anker battery off Amazon last week, so hopefully that will alleviate any battery issues in the future.
Sent from my EVO using xda premium
Thanks for the tips everyone, sorry for the DP. The first post was really about making sure I had done everything to completely wipe software-wise to make sure it wasn't conflicting software/tweaks causing this. Now that I have this figured out, looks like I'll be stopping by my local sprint store. I'll update once I get results. Thanks again!
-Deleted-
elzero26 said:
It is a known Hardware Issue. Here is a link to a Sprint Forum. http://community.sprint.com/baw/thre...art=0&tstart=0
When the radio turns up power to maintain connection with the towers it can cause Electronic Noise to leak over the connection between the capacitive buttons at the bottom of the handset and the main board, making the phone think that there was a key press. This is due to a piece of shielding tape on the device not being up to snuff. The tape can't be replaced on its own in store, the entire screen assembly needs to be replaced.
This issue took quite a bit of time to track down and determine a root cause by Sprint/Samsung because of the large number of devices in the field with varying parts since launch and the multitude of potential causes. It needed to be determined how widespread the issue was, and the different types of hardware affected by this versus other issues with potentially similar symptoms.
The MENU button being "pressed" on its own is considered a known issue and can be fixed in a Service and Repair store by replacing the screen assembly (The replacement parts from Samsung are a combined LCD/TSP assembly from the factory so they are both replaced at once). It does appear more apparent in low signal/roaming environments due to the nature of the issue. If a store does not have parts available or is unable to fix it, they can exchange the device for you. Exchanges will be for the same model refurbished device, just as if you went through Samsung to haev it repaired/replaced. The refurbished devices should have the fixed part in place already from the warehouse. If you do not have TEP/ESRP from Sprint the $50 repair fee is waived for the repair/exchange for this issue. I do not know a specific date that this was posted in the internal device solutions portal, I just checked it today specifically for this issue.
If the phone is determined to have another issue that would preclude the store exchanging or repairing the device (like liquid or physical damage for instance), it will not be repaired/exchanged as that additional issue prevents the store from working on the phone, regardless of other issues.
Hopefully this is a decent enough explanation and recommended course of action. If you have any specific issues or questions with this, send me a PM or post in this thread. I will try to respond as soon as I can. I am a technician in a corporate S&R store, so I cannot be on the Community all of the time as I do work with customers directly here as well
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Click to collapse
That has nothing to do with the power button. Nothing at all... You clearly didn't read a single bit of the title or the thread.
Sent from my SPH-D710 using xda premium
---------- Post added at 12:40 PM ---------- Previous post was at 12:28 PM ----------
I also want to say that you need to read before posting anything. The last time you posted this in a thread started by yourself, it was allready very well known and cluttered the forums.
Sent from my SPH-D710 using xda premium
Related
Hi all,
My missus has a UK T-Mobile Desire, it is bog standard, not been updated with a new rom or even Froyo. Today it showed the Android boot loader and then when it eventually decided to boot it seemed to be stuck in Safe Mode and the Home, Menu and Back buttons don't work.
I'm not sure what might have caused this, it's been running fine.... would a hard reset possibly fix the problem?
Thanks
if you havn't done anything to the phone, return it and get a new one just back up all your things to outlook or gmail or whatever you prefer and you are ready for a new Desire
hope this helps! good luck!
Yeah fortunately there is the return option...
Another thing about two weeks ago the Facebook Friends Stream Widget apparently stopped working for no apparent reason, I don't know if this and the bottom problem is linked...
I'll backup all her contacts etc later and try a hard reset then if necessary speak to T-mobile tomorrow.
Thanks
Tried a hard reset tonight and that made no difference. But playing with the buttons on boot and the phone booted normally..... all the buttons fully operational
Didn't last for long though.... the phone locked and I had to remove the battery.... guess what - SAFE MODE
Holding down the four buttons prevents the Safe Mode words displaying but the four buttons still don't work. I am going to call T-mobile tomorrow and see what they say.
Very angry indeed... outcome of me sending the phone to HTC... http://forum.xda-developers.com/showpost.php?p=8133471&postcount=32
Any advice would be really welcomed.
omg i just saw the email in the link
****ing outrageous
i had so much trouble with HTC when i had the HD2 but after enough arguing over the phone and threatening them with the sales of goods act they played fair and not only repaired the HD2 but gave me the Desire and a better contract.
how long have you had the phone for?
if you've had it for less than 6 months then phone T-Mobile and demand a new phone because it is covered under that law. That's right, T-Mobile, not HTC, because your contract is with them and it is up to them to supply you with a working phone for the contract agreement and the act states that these goods must last a certain period of time. So phone them up and tell them.
http://whatconsumer.co.uk/the-sale-of-goods-act/
EDIT: read them line by line this:
http://whatconsumer.co.uk/how-long-should-it-last/
To be honest with you I would have sent it to Tmobile and let them deal with HTC. When you bought the handset you entered into a contract with the retailer for the warranty, not the manufacturer. This is not the airtime contract I'm talking about by the way, that is a seperate issue.
I think you should get on to Tmobile about this and tell them you want it sorted asap. You can also contact Consumer Direct by clicking HERE. They will advise you on what your rights are and how to sort your problem out.
You should also look at getting a report from HTC to state exactly what they say the cause of damage was. At least then you will know what you are up against.
I called T-mobile earlier today to tell them what had happened... I was routed through to a call centre in Asia. The person was helpful to an extent... listened... went away... and returned and said that if the Manufacturer said the the phone is damaged and not covered by warranty then there is nothing they can do.
They suggested I take the phone into a T-mobile shop and pay for an exchange (yeah right!). I quoted the SOGA stuff and they have now said that a manager would call me back in 24 hours - the operator could not put me through to a manager nor could my call be re-routed to a UK based agent.
So at this stage I'm no better off really.
I have since heard back from HTC... and a rather abrupt message that I am not happy about... they have also taken two images that I assume shows "damage" there is no explanation with the pictures though...
One image shows a small white stick that half of which has turned red, another shows the motherboard and some circuitry and a small arrow pointing to it.. it looks fine to my untrained eye. Assuming it is damaged in some way is it possible that this is linked to moisture or as there have been issues with Desire motherboards could this be the same thing?
If anyone wants to see the images then I will email them...
Here is the content of the message and my reply however:-
From HTC:
Here are two images of the broken handset there are some more if you want some, as the phone is out of warranty you either pay the quote have the phone returned un-repaired or if you don't respond to the quote the phone will be discarded 30 days.
Click to expand...
Click to collapse
My reply:
I have viewed the images and am unclear what exact "damage" exists, I will need this to be described fully in a report that summarises the exact nature and extent of any damage and repair required. I assume that the red label indicates the existence of moisture however is it not possible that this could have been activated due to ambience or humidity?
Under the Sale Of Goods Act, any fault that develops within the first six months of a product being sold is deemed to have been present at the time of sale. Since owning the phone, no incident that I am aware of has occurred that would give rise to the damage you say has been discovered, so the Sale Of Goods Act would come in to force. T-Mobile provided the phone in a sealed box, so I do not see how the damage could be down to them and as the ultimate supplier of the phone, I would have to hold you responsible for the sale of defective goods. Under the terms of the Act, it IS FOR YOU TO PROVE OTHERWISE or accept the repair or replacement of the phone at your expense.
In addition the handset is not out of warranty, in fact it is only 4 months old. It was also sent to you in a semi functional state - in other words it could be used fully except that just the bottom row of bottoms (excluding the roller) were not working. Can you please confirm that this is still the case should the handset be reassembled and returned.
UNDER NO CIRCUMSTANCES SHOULD YOU, HTC OR ANY PERSON ACTING ON BEHALF OF HTC DISCARD THE HANDSET AS THIS MAY CONSTITUTE A CRIMINAL ACT
I wish to make a formal compliant about the way in which this case has been handled, namely:-
1. I was never told nor did I agree that charges for both repair or return could be charged.
2. I was led to believe that the handset was still within warranty and would be repaired accordingly.
3. I have been told that you must replace items that do not need replacement, such as the LCD screen and the plastic surround which are known to have minor scratches consistent with fair wear and tear.
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Click to collapse
at completely random times during the day my menu button would trigger for a good 5 seconds sometimes and then freeze ALL my capacitive buttons. can anyone think of a possible solution?
i'm guessing its a hardware defect but i wouldn't know how to handle sprint if that's the occasion
ImaWinRAR said:
at completely random times during the day my menu button would trigger for a good 5 seconds sometimes and then freeze ALL my capacitive buttons. can anyone think of a possible solution?
i'm guessing its a hardware defect but i wouldn't know how to handle sprint if that's the occasion
Click to expand...
Click to collapse
I had problems with unresponsive capacitive buttons on my og Epic 4G. It was a manufacturing defect and was covered by the manufacturer's warranty. I'd try to bring it back to a Sprint store with a repair facility and make a warranty claim against Samsung.
ImaWinRAR said:
at completely random times during the day my menu button would trigger for a good 5 seconds sometimes and then freeze ALL my capacitive buttons. can anyone think of a possible solution?
i'm guessing its a hardware defect but i wouldn't know how to handle sprint if that's the occasion
Click to expand...
Click to collapse
Mine has JUST started doing that over the past two days... I thought it was due to a Kernel I flashed, or a faulty APK. I ONLY experience the problem while using Handscent.
hmm i see.. well 1) my buttons respond fine its only when the menu button spazzes out that all the buttons freeze which a quick toggle of the power button would fix but i could wait outside a sprint store for it to happen. i would have to return to stock everything right?
2) do individual apks have capability to mess with the buttons outside of an app? i'm pretty sure its occurred throughout multiple apps but ill past more specific attention to when they occur
thanks guys any other input would be appreciated greatly, i do love this phone very much but this glitch is eating away at me
ImaWinRAR said:
hmm i see.. well 1) my buttons respond fine its only when the menu button spazzes out that all the buttons freeze which a quick toggle of the power button would fix but i could wait outside a sprint store for it to happen. i would have to return to stock everything right?
2) do individual apks have capability to mess with the buttons outside of an app? i'm pretty sure its occurred throughout multiple apps but ill past more specific attention to when they occur
thanks guys any other input would be appreciated greatly, i do love this phone very much but this glitch is eating away at me
Click to expand...
Click to collapse
That is the same issue I have; the menu activates, then the entire phone is unresponsive (except the power button, which puts the screen to sleep as it should) for a few seconds.
Although, like I said, I've only noticed it while inside Handscent and trying to enter type a message. I can play games for an hour and never experience it.
It *IS* rather annoying.
I've had this issue for a while and only ever noticed it once I started flashing different ROMs. In my case I can happen in any app (I don't really play games so can't say for sure about that). Email, market, whatever I get it once in a while. Like others said pushing the power button off and on fixes it. If I also wait like 5 secs and don't try to keep pushing buttons it works too.
To those of you having this issue, see if it coincides with going into a low signal area. When I was doing LOS testing in a known dead spot, I noticed this happening as soon as I started getting really low signal. Check that out and please report back. I didn't say anything at the time (it was a while ago now) because I thought I had some user error going on
Sent from my SPH-D710 using xda premium
Man, I am glad to hear I'm not the only one with this issue. It's the wierdest thing... Eager to find a fix!
i know there was a thread about this months ago but it died because no one had a solution, this time around looks more promising!
the only rom i tend to find myself running is Calk`s and i don't believe i had any issues while i was running miui for a while but eventually i had to go back to calk because i needed 4g but it might just be an issue within the twiz framework or something
John your theory is interesting because i tend to get the issue largely when i'm at home and i have horrible service at home (i'm in the basement) and the past day I've been on the road a lot and ive yet to experience it so you might be on to something, just need some more people to test to confirm
ImaWinRAR said:
i know there was a thread about this months ago but it died because no one had a solution, this time around looks more promising!
the only rom i tend to find myself running is Calk`s and i don't believe i had any issues while i was running miui for a while but eventually i had to go back to calk because i needed 4g but it might just be an issue within the twiz framework or something
John your theory is interesting because i tend to get the issue largely when i'm at home and i have horrible service at home (i'm in the basement) and the past day I've been on the road a lot and ive yet to experience it so you might be on to something, just need some more people to test to confirm
Click to expand...
Click to collapse
For me, the problem started just over the past two weeks or so. I never had an issue before... Happens when I'm on Wifi as well as off Wifi.
I'm thinking I may just take it in for a warranty exchange. I've begun noticing it occasionally in other applications as well. Not the random menu button activation, but suddenly the capacitive buttons will simply be non responsive for 2 or 3 seconds.
Dalmus said:
For me, the problem started just over the past two weeks or so. I never had an issue before... Happens when I'm on Wifi as well as off Wifi.
I'm thinking I may just take it in for a warranty exchange. I've begun noticing it occasionally in other applications as well. Not the random menu button activation, but suddenly the capacitive buttons will simply be non responsive for 2 or 3 seconds.
Click to expand...
Click to collapse
it seems like thats the best way to go about it. frankly, im too lazy to backup all my stuff, unroot, reset the flash counter and then deal with samsung/sprint lol.
results from a couple days testing John's theory: its definitely more noticeable in low service areas and almost nonexistent when the signal is strong (i still get 1 or 2 presses from the menu button then it stops as opposed to several presses then all the buttons freeze). i dont know where to go from here... help
ImaWinRAR said:
it seems like thats the best way to go about it. frankly, im too lazy to backup all my stuff, unroot, reset the flash counter and then deal with samsung/sprint lol.
results from a couple days testing John's theory: its definitely more noticeable in low service areas and almost nonexistent when the signal is strong (i still get 1 or 2 presses from the menu button then it stops as opposed to several presses then all the buttons freeze). i dont know where to go from here... help
Click to expand...
Click to collapse
I have been looking at this myself. It only happens to me on the edge of a dead zone. If you have to press the softkeys multiple times in a good signal area, I would take your phone to get checked out. Some OG Epics had this issue too
Sent from my SPH-D710 using xda premium
JohnCorleone said:
I have been looking at this myself. It only happens to me on the edge of a dead zone. If you have to press the softkeys multiple times in a good signal area, I would take your phone to get checked out. Some OG Epics had this issue too
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
would i have to unroot and reset with a jig before i send it back? and i would be phoneless wouldnt i... this sucks..
ImaWinRAR said:
would i have to unroot and reset with a jig before i send it back? and i would be phoneless wouldnt i... this sucks..
Click to expand...
Click to collapse
I agree, but it would be best if you got it fixed by Sprint. Unrooting can be done by closely learning from this video(here, credits to QBKing77).
Mine seems to to it more often in low signal area's or switching back and forth from my airave. Havent really noticed it with full signal or on 4g but only time will tell. No root........
ImaWinRAR said:
would i have to unroot and reset with a jig before i send it back? and i would be phoneless wouldnt i... this sucks..
Click to expand...
Click to collapse
You shouldn't have to send it anywhere. This should fall within the manufacturer's 1 year warranty, which Sprint will honor with a $35 charge... They will (normally) order you a replacement phone and you will swap your old phone when the new one arrives... You shouldn't be without a phone at all.
I'm planning on visiting the Sprint store tonight to start the process, in fact.
After I flash back to stock.
Dalmus said:
You shouldn't have to send it anywhere. This should fall within the manufacturer's 1 year warranty, which Sprint will honor with a $35 charge... They will (normally) order you a replacement phone and you will swap your old phone when the new one arrives... You shouldn't be without a phone at all.
I'm planning on visiting the Sprint store tonight to start the process, in fact.
After I flash back to stock.
Click to expand...
Click to collapse
how did it go for you? did you reset your binary counter before you exchanged it?
it sucks that WE pay the $35 charge to replace a hardware defect WE weren't responsible for..
Same thing here.
It's definitely more noticeable in low service areas and almost nonexistent when the signal is strong as has been said before.. Could be in an elevator or basement for example.. The power button solves the issue but the problem usually starts again if the service is still bad.
Just to report...
Tempted to contact Sprint about it.
pijamait said:
Same thing here...
Just to report...
Tempted to contact Sprint about it.
Click to expand...
Click to collapse
Please do, and keep us apprised. Iv'e just learned to live with it, but would love to know what's going on.
Just to clear everything up, here's how it works:
You have a Samsung device with a one-year limited warranty. If you'd like, you can send your phone to them for a week, pay for shipping, and maybe get a replacement.
You have a Sprint product. If you'd like, you can take it in for repair (which takes about an hour), and a technician will either fix it - or order you a replacement (which has one-day shipping). If you have Total Equipment Protection, all repairs are free. If you don't, all repairs are $35.
The only time you would have to spend more than that is if you have a phone that is damaged beyond repair (liquid damage, cracked screen, damaged motherboard, etc) - and that would be a deductible of $100 to order a new phone through the insurance company, Assurion.
A few users have reported a Blank Screen of Death, with myself included.
The problem being that the phone's display doesn't switch on when you wake up the device. At this time, Everything else will including the Digitizer and Capacitive buttons.
I have spoken with HTC service centers across Australia and NZ to come to the conclusion that this is a motherboard problem. The infamous flickering issue seems to be involved also, which ends up shorting out the video driver.
The issue isn't just limited to the screen not displaying anything either, there's also the possibility that the back light will cut out, and sometimes leading to corruption on the display.
This isn't just with some devices either, it seems like anyone that has had the screen flickering issue are at risk of this.
To give you an idea of how much it costs to fix this issue, I was quoted at $250 AUD for just the motherboard alone.
The best part is, HTC may also deny your warranty for unlocking your bootloader, as they have with me.
I'll be posting more information as it develops.
EDIT 29/07/12 :: I'm going to request a transcript of my last conversation with HTC but until then, they're denying that this is a problem and saying that it's the user's fault. How? We use our phones to much, or inappropriately.
It's becoming obvious that they're trying to avoid spending anymore money fixing these issues, and have decided just to move on and release a new One X model. (according to news sources.)
Also, Boobinator just posted a video of the One X's screen corrupting while it isn't stuck under the BSOD which you can see here and here
Just to recap.
When the initial issues were found with screen flickering and corruption on the display, we were told it was a software issue.
Many months later, I along with many of you are still experiencing it, even though it's not nearly as bad as it once was.
Now there are growing reports that One X's are starting to lose their displays, and the poly-carbonate weakening and bending the antenna pins. (You can find more information here)
This is something you should all be aware about when purchasing this phone.
Best of luck!
Reserved.
Update Bump
Maybe us in America can file a class action lawsuit? I'm no lawyer here but anyone with better understanding of American consumer laws chime in?
This is problem that occurs with normal usage of the phone.
Another day, another hardware issue. HTC is going down the drain, im hugely disappointed in the way they are handling this mess. Improper testing, too slow to fix problems or ignore/deny them. Bull**** games about unlocking and warranty and now they are already talking about releasing more phones. Its easier for them to move on to a new model than to do the right thing and do a complete recall. Is this a QC issue or a design flaw, with all the negative reports I'm thinking its the latter.
HTC better handle this properly, they need to stop development on all new products untill this is solved.
Sent from my HTC One X using xda app-developers app
Can u please send me details about the store that sells the motherboard ?
I have the same problem...and I need my phone fixed !
Thx
Is this the same flickering that happens in some ROMs when you rotate the phone?
Mine too
This just started happening to mine Nothing displayed on the screen, but it still responds to inputs. Even rebooting into fastboot, same problem. So everything is functioning except the display.
Have just handed it back to vodafone for repair, don't like my odds with the unlocked bootloader though :/
I had this issue on Viper or Android Revolution, but not on other ROMs. But I'm starting to get wifi issue, scratches, scratches on camera lins. I should buy S3, not this.
Sent from my HTC One X using XDA Premium HD app
sent it back because of flickering. I just hope they will fix the problem properly and change the motherboard.
Sent from my Legend using xda app-developers app
This happened to my Incredible S too if any one's interested.....
I'm not buying the HOX, I'm sorry. There's just too many different issues for too many people with this phone. It's an expensive top of the line phone, that does appear to be pretty shoddy put together. I don't care if it's under warranty and I have dumbass-insurance if I break it, but I can't send my phone inn all the time even if it's free. You shouldn't have to send it in at all.......
I presume now know we know why HTC is loosing money, market share and their stocks are going down....
This happened to me too, about a month ago, the phones been in repair since then(1 month, are you freaking kidding me HTC). I also unlocked the bootloader, lets see whether HTC charges me or not.
Also, I managed to get the display to work(somewhat) after shaking the device a bit. But even after that the display wont work properly, I even have 2 short videos of the screen acting weird when i got it to work. Here they are - Video 1 Video 2
Sorry for the ****ty quality, got it on my iphone. This was after I shook the device and the display magically started working. Even with the display working you can see it is really weird, even unresponsive at times.
So guys, there are a lot of places you can buy motherboards from, but they will charge you a lot more than what it's worth mainly because of the shortage within HTC.
I'm so sorry all of you are going through this, but i think we need to raise awareness of this issue. People are buying these phones without realizing there's a good chance they're going to have either bad WiFi antenna's or even a bad motherboard.
Send this to your friends, post it around, contact HTC.
Best of luck!
I am having this problem as well, as well as the WiFi antenna issue. The WiFi antenna somehow bent itself somehow, because after a while it was back to normal signal strength, so I didn't feel like sending the phone away for a month. But now with this screen issue it really is unusable, so it seems I don't have a choice anymore
EDIT
Here is a picture of an example of what happens:
http://i.imgur.com/ScIaM.jpg
And here are two 1 minute videos of what happens:
http://www.youtube.com/watch?v=HIY0_Hy2_mA
http://www.youtube.com/watch?v=WYXXvu11f3o
may heat have damaged gpu? it looks like when pc's video card is about to fail (like faulty memories or damaged gpu)
CAPSGUY said:
I am having this problem as well, as well as the WiFi antenna issue. The WiFi antenna somehow bent itself somehow, because after a while it was back to normal signal strength, so I didn't feel like sending the phone away for a month. But now with this screen issue it really is unusable, so it seems I don't have a choice anymore
EDIT
Here is a picture of an example of what happens:
http://i.imgur.com/ScIaM.jpg
And here are two 1 minute videos of what happens:
http://www.youtube.com/watch?v=HIY0_Hy2_mA
http://www.youtube.com/watch?v=WYXXvu11f3o
Click to expand...
Click to collapse
Heat damage.
I doubt it's heat damage, i hardly played games on mine and it had that problem. I think the most i played was Triple Town, and that was it.
Also, wouldn't it be a massive problem if it was heat damage? That means the tegra 3 processor can't handle stress, and given that the phone inherently has heating issues, this just draws the conclusion that the Tegra 3 is bad news?
it may be a faulty soc
From what I've heard, it's been linked directly to the flickering screen problem. Which could mean that the first batch of One X's have all faulty Soc's? I mean, it's not uncommon for there to be manufacturing difficulties for the first few batches, but this is just absurd.
Atrixx said:
From what I've heard, it's been linked directly to the flickering screen problem. Which could mean that the first batch of One X's have all faulty Soc's? I mean, it's not uncommon for there to be manufacturing difficulties for the first few batches, but this is just absurd.
Click to expand...
Click to collapse
Not all of the first batch flickered. Stop exaggerating.
Just to give you a brief rundown of everything that's happened..
I'm 17 and saved up for a few months to buy a HTC One X. Needless to say, it's probably the most expensive phone i've ever owned, since all my other phones were hand-me-downs and old phones from eBay.
This morning i wake up and go to work as usual. Just to find my phone's display won't switch on. As you can imagine, I'm tirelessly panicking and try the 3 button combo.. to no avail.
Using Fastboot to reboot didn't work either.
This phone turned into a brick overnight, and i have no idea what happened??
Just before i left for work, i did check my phone and it was working alright.. Then five minutes later, it won't display anything.
The thing is, I can't take it back to HTC either because this is my 5th replacement phone!
First one had black glue smudged on the LCD it's self,
Second one had the screen not glued down and wasn't aligned,
Third one didn't even have any glue applied and the case wasn't even attached properly,
Forth one had this problem where the screen's LCD would dilate if i touched it - even lightly,
and this one is my 5th, the antenna wasn't properly connected and now the screen doesn't work.
I've had terrible luck, and i don't know what i can do?
If you can give me any information to get me out of this, it would be much appreciated.
Although i still can receive text's and calls fine, it's just the display..
Since you’re unlocked and running a non-stock kernel and ROM, maybe some of the dev-ish folks can help you resuscitate it if it’s indeed a s/w problem.
If it’s a h/w problem, what to do depends on where you bought the phone and how old it is. If it’s within the remorse/DOA period maybe you can exchange it. It’ll be hard for whoever you bought it from to see you’ve unlocked it if nothing’s showing on the display.
If it’s outside of the exchange period you’ll have to send it in for repair. If you can’t bring it back to life to flash it back to stock you’ll have to throw yourself on the mercy of HTC Asia in getting it fixed unlocked. HTC's different repair centers seem to all have different policies related to warranty coverage for h/w faults on unlocked phones. If it is a dead display maybe you’ll get lucky.
You might want to put a note in with it telling your “I’m 17” story and how devastated you are something you’ve worked so hard for has failed. Repair techs are people too. Good luck.
BarryH_GEG said:
Since you’re unlocked and running a non-stock kernel and ROM, maybe some of the dev-ish folks can help you resuscitate it if it’s indeed a s/w problem.
If it’s a h/w problem, what to do depends on where you bought the phone and how old it is. If it’s within the remorse/DOA period maybe you can exchange it. It’ll be hard for whoever you bought it from to see you’ve unlocked it if nothing’s showing on the display.
If it’s outside of the exchange period you’ll have to send it in for repair. If you can’t bring it back to life to flash it back to stock you’ll have to throw yourself on the mercy of HTC Asia in getting it fixed unlocked. HTC's different repair centers seem to all have different policies related to warranty coverage for h/w faults on unlocked phones. If it is a dead display maybe you’ll get lucky.
You might want to put a note in with it telling your “I’m 17” story and how devastated you are something you’ve worked so hard for has failed. Repair techs are people too. Good luck.
Click to expand...
Click to collapse
I shook the device out of frustration.. and it started working for a few seconds.
What's going on here? Is it a faulty display/connection? Is there a way to possibly just send it to a nearby phone shop and get it fixed?
Sorry about all the questions, I'm shocked, happy, and devastated all at the same time.
Are HTC refusing then? That seems a bit off/ illegal... Surely under the faulty goods act (I assume the law isn't THAT different in Australia to UK) they have to take it back as it CAN'T be a year old and they can't prove the issue was caused by your mistreatment. It doesn't matter how many phones you've had... Also, where did you buy the phone from? I think you should be able to return it through the shop as THEY sold you the phone, not HTC... They are still under an obligation as they sold you the thing.
Plus, the 'I'm a 17 year old and saved up for ages thing' might work too! I'd try not to get too technical with the law if you go down this route though!
Best of luck sorting this out. It's within your rights to get a replacement (you bought the phone new, I assume?) so I'm sure this will eventually work out. Don't give up! You just need to speak/ write to the right person...
sent from my internet
What rom were you on?
I remember my One X not charging at all while it was turned off completely although it showed Orange charging led.
It could be that you ran out of battery and phone not turning on. Due to no charging effect.
@Op,
Reading your story there's one thing that's crossing my mind.
Could it be possible the battery run dry during the night?
It sounds stupid but those things you forget easy when you're in a hurry or stressed.
I don't read anything in your post you tried to charge.
Atrixx said:
Just to give you a brief rundown of everything that's happened..
I'm 17 and saved up for a few months to buy a HTC One X. Needless to say, it's probably the most expensive phone i've ever owned, since all my other phones were hand-me-downs and old phones from eBay.
This morning i wake up and go to work as usual. Just to find my phone's display won't switch on. As you can imagine, I'm tirelessly panicking and try the 3 button combo.. to no avail.
Using Fastboot to reboot didn't work either.
This phone turned into a brick overnight, and i have no idea what happened??
Just before i left for work, i did check my phone and it was working alright.. Then five minutes later, it won't display anything.
The thing is, I can't take it back to HTC either because this is my 5th replacement phone!
First one had black glue smudged on the LCD it's self,
Second one had the screen not glued down and wasn't aligned,
Third one didn't even have any glue applied and the case wasn't even attached properly,
Forth one had this problem where the screen's LCD would dilate if i touched it - even lightly,
and this one is my 5th, the antenna wasn't properly connected and now the screen doesn't work.
I've had terrible luck, and i don't know what i can do?
If you can give me any information to get me out of this, it would be much appreciated.
Although i still can receive text's and calls fine, it's just the display..
Click to expand...
Click to collapse
privatetrousers said:
Are HTC refusing then?
Click to expand...
Click to collapse
Yes. But not in every region (yet). Do a search. It's been disucssed. Also, it appears Samsung's going down the same path.
http://forum.xda-developers.com/showthread.php?t=1745834
BarryH_GEG said:
Yes. But not in every region (yet). Do a search. It's been disucssed. Also, it appears Samsung's going down the same path.
http://forum.xda-developers.com/showthread.php?t=1745834
Click to expand...
Click to collapse
Aware of the discussion... Using the xda app and didn't pick up that the phone's been 'HTCdev'd (my fault for not reading properly - sorry, folks!). Still not sure HTC/ Samsung can legally 'sign your rights away' though. Still, not a discussion for here...
Hope you got the phone sorted anyway.
sent from my internet
Atrixx said:
I shook the device out of frustration.. and it started working for a few seconds.
What's going on here? Is it a faulty display/connection? Is there a way to possibly just send it to a nearby phone shop and get it fixed?
Sorry about all the questions, I'm shocked, happy, and devastated all at the same time.
Click to expand...
Click to collapse
How or who fixed ur antenna problem, could be related if handset wasnt but back together properly.
Copying from my post on reddit, need to vent this out.
I woke up after a nap one day and noticed that my S3 was turned off. I turned it back on and went back to sleep, but woke again to notice that it still wasn't on. I tried going into recovery and doing a factory reset, but it had trouble turning on. When I finally was able to, and get it to turn on, it'd turn off again. After a bunch of troubleshooting, I realized that the power button was faulty, and wasn't physically stuck, but sometimes acted as if it was depressed. After a few taps with a pen, it sort of got better. Now, the button was just very sensitive. Just a light touch on the power button would translate into a press, but still sometimes stayed in a non-physical depressed state.
And here's where I made my mistake:
I opened the phone to look at the power button.
I sent it in for repair because it was still covered under warranty, and when talking to a representative to request a repair, they told me
We will bring the handset in for evaluation, and the repair technician will determine if the cause of damage is due to defect or an external source. If a defect is found due to external source, you will receive an email with the option to pay for repair. If the damage is not caused by external source, the device will be repaired Under Warranty.
Click to expand...
Click to collapse
So if it's not covered under warranty, they'll ask if I wanna pay, right? That's what I took from it. In the end, a technician concluded that the phone needed a replaced component (which the representatives and I concluded would be the power button) but discovered that my phone had been opened because a pad was lifted from the I/F connector, so they shipped it back. No e-mail or anything. I would've liked to pay for the repair, but they didn't allow me to. I talked to a representative and she said that if the device was opened by me, that they wouldn't repair it. I guess if a repair isn't covered under warranty, I can pay, UNLESS I opened the device myself. So now, I'm unfortunately phoneless and can't afford a new phone. Bummer :/
Click to expand...
Click to collapse
Contacted the live chat again today and they told me that the cost of the repair would exceed the value of the device. It's a power button replacement, which I'm sure others have had performed by Samsung; they didn't just get a new device. Going to call voice support and see if I can convince them to let me pay for a repair.
Update: 11/12/13 Device came back with the power button repaired but the charger port isn't working
Update: 11/13/13 On hold for a supervisor. The representative was telling me it's a problem that may be the result that appears after damage.
Update: Later 11/13/13 After 1 hour and 36 minutes of working my way up the ranks, I was able to get to the Executive supervisor and they lifted the "unrepairable" status on my device, and asked me to send it in for a motherboard replacement. The repair service is gonna be expedited to a 3-day repair too, so hopefully I'll be up and running again soon. Everything went better than expected, and the supervisors were really helpful.
As of now consider my issue solved!
Have you contacted Tmobile about this?
If you have insurance you won't have a problem exchanging it.
Powered by the SGSIII
I had the same problem with mine. Contacted their chat support and was instructed to perform a full reset. I was then told to contact their phone support if the problem persists which it did. The whole process of getting my phone RMA'd was pretty quick and they confirmed that it was a defect and indeed covered by warranty. Here's the email:
Dear,
Thank you for your patience.
Your product was shipped on 9/21/2013 at 9:00 AM EST.
Service Ticket Number:
Ship Company: UPS
Tracking Number:
Serial number:
Please view additional information below for more details.
Original Problem:
INSTALLATION - KEYPAD / SIDE KEYS / FRONT KEYS - BUTTONS NOT WORKING
Problem found:
AUTO POWER ON WITH BATTERY
Solution:
REPLACED COMPONENT
If you have any additional questions, please call us at 1-888-987-4357 and reference Ticket Number:.
Thank you.
Samsung Electronics America
I had the same problem, I shipped my phone to texas to a person on Ebay and got it back in about a week. The phone has been working perfectly since and has been about 1.5-2 months. I'll attach the link if you want to use this route, it cost $30 plus shipping both ways. He's honest and quick. He doesn't seem to have the S3 power button listed anymore but I linked the profile instead. Maybe you can message him and see if he still does it.
http://www.ebay.com/usr/nto1566
ThC23 said:
Have you contacted Tmobile about this?
If you have insurance you won't have a problem exchanging it.
Powered by the SGSIII
Click to expand...
Click to collapse
I have. Unfortunately, I don't have insurance and my warranty with T-Mobile has expired.
kulzboy said:
I had the same problem with mine. Contacted their chat support and was instructed to perform a full reset. I was then told to contact their phone support if the problem persists which it did. The whole process of getting my phone RMA'd was pretty quick and they confirmed that it was a defect and indeed covered by warranty. Here's the email:
Dear,
Thank you for your patience.
Your product was shipped on 9/21/2013 at 9:00 AM EST.
Service Ticket Number:
Ship Company: UPS
Tracking Number:
Serial number:
Please view additional information below for more details.
Original Problem:
INSTALLATION - KEYPAD / SIDE KEYS / FRONT KEYS - BUTTONS NOT WORKING
Problem found:
AUTO POWER ON WITH BATTERY
Solution:
REPLACED COMPONENT
If you have any additional questions, please call us at 1-888-987-4357 and reference Ticket Number:.
Thank you.
Samsung Electronics America
Click to expand...
Click to collapse
Wow, thanks for that information. The repair should be covered under warranty, but because I opened the device, they won't repair it. Still working on finding out if they'll allow me to pay for a repair. Thanks for this though. They told me the repair would cost more than the device, and maybe this would be evidence that it in fact isn't.
aamir123 said:
I had the same problem, I shipped my phone to texas to a person on Ebay and got it back in about a week. The phone has been working perfectly since and has been about 1.5-2 months. I'll attach the link if you want to use this route, it cost $30 plus shipping both ways. He's honest and quick. He doesn't seem to have the S3 power button listed anymore but I linked the profile instead. Maybe you can message him and see if he still does it.
http://www.ebay.com/usr/nto1566
Click to expand...
Click to collapse
That actually sounds like a really viable option. I was looking into local repair shops, but I think I may just have to give this guy a look. Really appreciate it!
Local guys usually don't do this job because it requires taking soldering off the motherboard and soldering a new piece on, very delicate work that requires expertise. If this guy doesn't do it then I would message doc holiday he referenced another more well known site that I can't recall and they charge a lil more but they will fix for sure. And they have a great reputation on xda. Keep us updated, I know the feeling it sucks. In the mean time you can tap on the power button when starting phone and that should alleviate the problem temporarily. Arty least you can get into phone this way.
Sent from my SGH-T999 using xda app-developers app
I don't know for sure if they do repairs like this or not. I had always suggested them for brick repair before KAsp3rd came along.
Mobiletechvideos.com is who it was.
Sent from my SGH-T999 using Tapatalk
DocHoliday77 said:
I don't know for sure if they do repairs like this or not. I had always suggested them for brick repair before KAsp3rd came along.
Mobiletechvideos.com is who it was.
Sent from my SGH-T999 using Tapatalk
Click to expand...
Click to collapse
Yes they do, I checked when I was looking for a solution for my problem. It was just a lil more expensive.
Good to know, thanks! @OP, mobiletechvideos.com does have a good reputation around here. Many have used them for S3 brick repairs.
But to be fair, from what I've seen of other, similar places, they usually all will offer much the same where quality is concerned. Most of them are probably xda members, and like most of us would not intentionally provide less than great service.
These are usually very small businesses, often run by a single owner, and are just trying to make a living at what they love! Of course some may be snakes and out to defraud you, so just be vigilant in checking reviews.
Sent from my SGH-T999 using Tapatalk
aamir123 said:
Local guys usually don't do this job because it requires taking soldering off the motherboard and soldering a new piece on, very delicate work that requires expertise. If this guy doesn't do it then I would message doc holiday he referenced another more well known site that I can't recall and they charge a lil more but they will fix for sure. And they have a great reputation on xda. Keep us updated, I know the feeling it sucks. In the mean time you can tap on the power button when starting phone and that should alleviate the problem temporarily. Arty least you can get into phone this way.
Click to expand...
Click to collapse
I actually found one local repair shop that does the repair for about 50 dollars, which I was considering. Otherwise it's this other eBay seller I'm looking at, whose reviews don't seem that bad. It'd most likely be this eBay seller, or the local shop, because if I decide to go with DocHoliday's recommendation, it'd be around the same price as my local shop due to shipping.
I'll be sure to update. I've used that solution, but it's actually VERY temporary. Sometimes the button "gets stuck" in the depressed state, even with little contact, and turns off :/
DocHoliday77 said:
Good to know, thanks! @OP, mobiletechvideos.com does have a good reputation around here. Many have used them for S3 brick repairs.
But to be fair, from what I've seen of other, similar places, they usually all will offer much the same where quality is concerned. Most of them are probably xda members, and like most of us would not intentionally provide less than great service.
These are usually very small businesses, often run by a single owner, and are just trying to make a living at what they love! Of course some may be snakes and out to defraud you, so just be vigilant in checking reviews.
Sent from my SGH-T999 using Tapatalk
Click to expand...
Click to collapse
Thanks for the recommendation. Mobiletechvideos.com seems to charge for shipping TO them, so it may add up to around the same price as a local repair shop. So I'll most likely be using the local repair shop or this other eBay seller. Money's tight for me, so I may resort to the eBay seller, who seems to have good reviews. I really appreciate the advice though.
I had this problem with both my Galaxy S2's Hercules and skyrocket, using the information in this thread fixed it without having to pay. http://forum.xda-developers.com/showthread.php?t=1931310
Sent from my SGH-T999 using xda app-developers app
Idk about that seller, he has many good reviews but some bad ones as well. also actually expects an average consumer to take their motherboard out themselves and ship it to them? I would go local if I were you but your choice.
I go local as well. Easier to hold them accountable for their work. And imo is easier to trust them when you can see them face to face.
Sent from my SGH-T999 using Tapatalk
Same problem this week
I experienced the same thing with my galaxy s3. It started in October but was not too bad because my case helped ease the problem. Anyways I called T-mobile and they are sending me a new one free of charge.
I just bought a tmo gs3 off of cl that had the depressed button problem. Take the battery out and put it back in and the phone boots without even touching the power button. I took it apart and hit the internal button with some electrical contact cleaner but it didn't help. So I took it apart again and got out the Dremel with a small fine grinding wheel. I took about 2 mm off the internal button.. Problem solved...
Sent from my SGH-T999 using xda premium
So a big update guys..
I received my phone back, and expected it to be in the same condition that I sent it in. On the repair statement in the box, it states that the phone is beyond repair and that the fail description is "GROSS ELECTROMECH DAMAGE-ABUSE". The odd thing is that my phone button works, when I thought they hadn't performed any repair at all. But now, my phone won't charge and won't be detected by the computer. I took the cable I was using and tried it with my old Samsung Moment, and it operates just fine. Before I sent it in for repairs, the USB port was operating just fine. I know this because right before I sent it in, I had to unroot it and flash it with a stock rom from Odin. The port was operating fine when I had sent it in.
Now, I'm wondering if they did perform a repair. In the repair logs, one technician says "SOLUTION: Replaced Component". This technician also notes that it came with damage on the sides.
The NEXT day, the log says that the unit did not pass the quality assurance check during the PBA inspection, that a pad was lifted on the I/F connector, and that the unit was beyond economical repair.
I feel like during the PBA inspection, they noticed that the USB port wasn't operating correctly, and then stated that it was B.E.R. I'm completely sure that the port was operating correctly prior to shipping it to them.
What's confused me this whole time was whether or not the power button was repaired or not, because the log later says it was B.E.R., so I was never sure. I plan to call them and find out, and if they DID indeed repair it, I feel as though this charging port issue was under their hands, because it was operating correctly when I shipped it.
I was happy that the power button seemingly magically cured itself, but now I'm irritated that the charging port is broken, which I feel like wasn't a fault on my end.
Here's the repair logs, with the last names censored:
*11/08/2013//14:49:43//0001773863//Telephone//ASC*
11/8/2013 1:48 PM-Selene Hxxxxxx: The unit is shipped.
*11/08/2013//12:21:44//0001773863//Telephone//ASC*
11/8/2013 11:21 AM-PBA Inspection: The unit has left the technician. SOLUTION: BER
*11/08/2013//12:19:30//0001773863//Telephone//ASC*
Pad lifted on the I/F connector
*11/08/2013//12:16:55//0001773863//Telephone//ASC*
11/8/2013 11:16 AM-PBA Inspection: The Unit did not pass Quality Assurance Check.
*11/07/2013//16:35:34//0001773863//Telephone//ASC*
Came with damage on the sides.
*11/07/2013//16:35:34//0001773863//Telephone//ASC*
11/7/2013 3:34 PM-Danny Cxxxxx: The unit has left the technician. SOLUTION: Replaced Component
*11/07/2013//12:35:36//0001773863//Telephone//ASC*
11/7/2013 11:34 AM-Karina Dxxxxxx: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
Click to expand...
Click to collapse
lilmatt429 said:
Copying from my post on reddit, need to vent this out.
Contacted the live chat again today and they told me that the cost of the repair would exceed the value of the device. It's a power button replacement, which I'm sure others have had performed by Samsung; they didn't just get a new device. Going to call voice support and see if I can convince them to let me pay for a repair.
Update: 11/12/13 Device came back with the power button repaired but the charger port isn't working
Update: 11/13/13 On hold for a supervisor. The representative was telling me it's a problem that may be the result that appears after damage.
Update: Later 11/13/13 After 1 hour and 36 minutes of working my way up the ranks, I was able to get to the Executive supervisor and they lifted the "unrepairable" status on my device, and asked me to send it in for a motherboard replacement. The repair service is gonna be expedited to a 3-day repair too, so hopefully I'll be up and running again soon. Everything went better than expected, and the supervisors were really helpful.
As of now consider my issue solved!
Click to expand...
Click to collapse
Did You The Warranty Break Because I Got A Friend With The Same Problem
The guy I mentioned above re listed the s3, I will be using him for my friends s3
Sent from my SGH-T999 using xda app-developers app
NitroGEEK said:
Did You The Warranty Break Because I Got A Friend With The Same Problem
Click to expand...
Click to collapse
Warranty covered it. The device has been opened, but they didn't mention anything about it. I also reset the flash counter with TriangleAway and flashed to stock rom.
enter recovery without using power switch?
so as my S3 power switch is also damage and i flashed a fr=irmware on it, now its on boot loop and i need to do some wipe data and all that , but my power switch of my s3 is broken.... is there a way to enter recovery on bootloop witout using the power switch ?