Develop Bugs

T-Mobile HTC G2 "Unable to connect to network"

EDIT: Just got off the phone with T-Mobile Tech Support, they tell me theres nothing more beyond a Factory Reset that could help the issue, and seeing as I've already done a factory reset a few times to no avail, I should look into getting my money back for this device.
Okay, so I purchased an HTC G2 from ebay. I know this was my first error in judgement, but I have a limited budget so i took what i could get.
Anyways, I currently have T-mobile on my Unlocked Iphone 3GS, but I've grown tired of Jailbreak problems and using 2G data speed.. So i Found this phone on Ebay, and purchased. when I got it, I quickly popped in my already active SIM card and got NO SERVICE, looked around on the phone and found the Network Settings, went to 'Network Operators' and searched for a network. T-Mobile and AT&T shows, but does not connect to either. when I inserted another T-Mobile SIM card, the same error shows. ( thought maybe my SIM was too old to receive 4g or some BS like that.. lol)
anyways, I dont need to Unlock my phone, I dont plan on using it on any other provider or in any other country. All i want is for it to work with T-Mobile, in america. is there anything I can do? or should I just send it back to the Ebay seller.
any information needed, let me know and I can get for you.. its running:
Android 2.3.4.
Baseband: 12.62.60.27U_26.13.04.19_M
Kernel: 2.6.35.10-g96de068
[email protected] #1
2.16.531.5 CL159515 release-keys

Is try a factory reset. Re insert sim. If still doesn't work call t mobile support. If still no go file an eBay complaint and send back broken phone for a refund.
Sent from my HTC G2 using xda premium

Okay, thanks I'll try that right now.
Also, do you think T-Mobile will offer support to me, although i did not purchase the phone directly from them? They got testy with me a while back when I was having issues with the Dash.

Okay, so I just tried both Soft and Hard factory reset and neither worked. re-inserted SIM and still get either "this SIM is unsupported" or "Unable to connect to this network"
I also get an Alert on the Drop-down menu that shows " the network (T-Mobile) is Unavailable.

byrd1bo1 said:
Okay, so I just tried both Soft and Hard factory reset and neither worked. re-inserted SIM and still get either "this SIM is unsupported" or "Unable to connect to this network"
I also get an Alert on the Drop-down menu that shows " the network (T-Mobile) is Unavailable.
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How old is your SIM? The G2 uses a newer SIM; go ask for a new SIM at your local store
Sent from my HTC Vision using XDA App

OriginalGabriel said:
How old is your SIM? The G2 uses a newer SIM; go ask for a new SIM at your local store
Sent from my HTC Vision using XDA App
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Thanked you instead of quoting! Oh well, this was useful advice actually.
He is right - I had to get a new sim card when I got my g2 in order for it to function as a phone!

Oh, see then I suppose I wasnt wrong in thinking that then. so, If I go to a T-mobile and just get a newer SIM card, all should be well?

OriginalGabriel said:
How old is your SIM? The G2 uses a newer SIM; go ask for a new SIM at your local store
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
My SIM is about a year old, I also tried my sisters SIM which is a bit newer and receives 4G on her LG Optimus, I can still try to get a new SIM though, my question is if its free or not?

byrd1bo1 said:
My SIM is about a year old, I also tried my sisters SIM which is a bit newer and receives 4G on her LG Optimus, I can still try to get a new SIM though, my question is if its free or not?
Click to expand...
Click to collapse
yes its free just tell them the sim is malfunctioning

Thanks, but after talking with T-Mobile tech support, we've found that my sim is up-to-date enough to receive 4g, and if its working in another phone then thats not the issue. it appears that the phone itself is malfunctioning in some way that prevents it from receiving any network. I've contacted the Seller and she's agreed to a refund. this is a real disappointment but its the only option left for me.
Unless anyone knows how to fix the problem of the G2 not accepting any network. After some research I've found this to be a common problem after an attempted Unlock of the device that went wrong. but, I've found no clear solution to it. Just alot of people complaining about it. I didnt attempt any unlock of this device, nor did I buy an Unlocked device purposefully.
the sad part is, I've only had the phone for two days, with NO SERVICE and i still love the device. IF i could find a more trustworthy dealer, without spending close to $100 more than I already spent, I'd love to use it.

[Q] Unable to detect sim card

I bought my note 4 on launch day. Ever since then I've had an "unable to detect sim card please restart phone" error. At first it only showed up once every few days, but now it is getting more and more frequent and is happening multiple times a day. After reading starting the phone works fine for a while. I've done everything I can think of (pulling the battery, pulling and re inserting the sim, cleaning the sim), but nothing helps. Anyone else having this issue, or know of a solution? Thank you.

corbs64269 said:
I bought my note 4 on launch day. Ever since then I've had an "unable to detect sim card please restart phone" error. At first it only showed up once every few days, but now it is getting more and more frequent and is happening multiple times a day. After reading starting the phone works fine for a while. I've done everything I can think of (pulling the battery, pulling and re inserting the sim, cleaning the sim), but nothing helps. Anyone else having this issue, or know of a solution? Thank you.
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I am having the same issue. Not sure of a fix yet but it is getting more and more frequent which worries me.

Same here. :sadface:

Same here! Anybody contact Samsung or Sprint about it?

Same here!!!

Just got my note 4 from Amazon.com. I had been reading about the lte to 3g call drop issue, and someone posted using there sim the card from the phone they were replacing fix this issue. So I put mine in from my s4 before i even turn it on for the first time. The phone worked, but was unable to connet to the 4g (lte / spark ) network. 3g worked fine. I got the message you all are getting (no sim, restart device....). It would happen like every 10 minutes. Once I put the sim that came with the phone in , all my problems went away. Long story short, you need another sim card.

I just called sprint and they are sending me another SIM card. It happens from time to time, but they did tell me if it continues, I can get it replaced for no charge.
Sent from my SM-N910P using XDA Premium HD app

This happened after my sim card swap. It would say "network did not respond in time" then "could not detect sim" then phone would reboot. It did it three different times. Then connection became stable and has not done it again. Not sure if these issues are the same as whats happening here. Just posting my experiences.

I actually bought 2 N910P. I planned on making a little extra money by selling 1 of them, but didn't count on the N910P being so easy to get, so I've held onto the other one for a back up until I found a ROM that I wanted to run on it. Well, I found a awesome ROM & booted up my 2nd N910P & got the message you have all mentioned. I thought it was strange, so I rebooted & got the same message again. After doing this a few times, I thought why not take my SIM card from the 1st N910P & put it in the 2nd N910P. I still got the same message after doing this, so I swapped them back before it messed up my primary SIM card. @Yoshi1221, please keep me/us updated if the new SIM card works for you. Has anybody else got a new SIM card? Also, after installing the 2nd ROM that I was trying out, the fingerprint scanner stopped working. I went back to stock & it still doesn't work, so I made sure that I did a full NANDROID backup on my 2nd N910P in hopes that once I get it working & the fingerprint scanner stops working, I can go back. Anyone else had this trouble?
Edit: I tried to activate my new GN4, but the DEC & HEX numbers were not recoginzed by Sprint.com. So I went into chat & they informed me that it had been turned over to technical support & to contact them again after 24 hours, so we'll see where it goes from there.
Update: Chatted with Sprint & the lady activated the SIM card after giving her the number. Hope this will help out. Just go to Sprint.com & click on the chat button.

Looks like new SIM card is working, but just got it today, seriously had to give up an arm and leg in order for sprint to send me one, but so far it looks like it is working, but just got it today, lol
Sent from my SM-N910P using XDA Premium HD app

Cool, glad it work out for you.

Also found out from a supervisor in the U.S that sprint is now selling GSM phones now. If you take out the SIM card and only receive 3G, you have a GSM phone, if you take out the SIM card and have spark/LTE, you have a CDMA phone
Sent from my SM-N910P using XDA Premium HD app

I had this problem. Sprint sent me a new sim. Fixed the problem for a few weeks but it has returned. Anyone ever get this figured out?

Sim card not found
I had forgetten about this error. Saw that someone suggested a piece of paper between the sim and case cover. I had this happen with a phone I got off a forum. Sent it back and got a replacement. The paper, no matter how thin or thick may or maynot work, and only for a short time. Changing the sim might not work either. You may just need a new phone. I went through all with a s4. Now my note 4 is doing it. I thought it was my recently deceased (July 4) mother was messing with me. One more errand to add to my list for today.

same here?
help plz

Faulty SIM reader! Anyone else? Getting phone replaced

Got my 16GB Ice Nexus 5x today. Took my att nano sim out of my nexus 6 and put it in 5x. Phone said no sim detected. Tried about 20 more times taking it out putting back in, nothing. Tried my old tmobile sim, nothing. Went to att store got a brand new nano. Still nothing. Working on getting it replaced now. Wont detect anyyyyyy sim. ugggggg

Maybe you your 5x needs to be added to their database? Not sure but I had a similar issue with my N5 with Sprint when they first released and bought direct from Google
Sent from my Nexus 5X using Tapatalk

A friend posted that he needs to buy a new SIM for his 5X because the SIM from his N6 is the same size but electronically different. (His is a Project Fi SIM if that matters.)
I'm skeptical about that but it seems clear that you are also having an issue using the SIM from an N6. I'm wondering if the SIM from my N5 is going to work.

this made me cut my att sim a few minutes ago from my N5. The cutter worked fine. http://tinyurl.com/o39so98
tested in N5X and worked fine, H to LTE hand off was about the same as N5, I was worried about that, but it's all good.
I put it back into the N5. But I had to use the old surround from att sim instead of the adapter that comes with that cutter.
There's a small difference, and for sure you can definitely f this up if not careful.

My Ting/GSM (The carrier who must not be named is T-Mobile ) Sim worked without difficulty. It was die cut for the smaller size. I kept the part I popped it out of just in case.
It took a surprisingly long time to get on the network. I kept checking and it showed no phone number for what seemed like a long time. I started looking into the Ting web pages and started to run through the process of activating a phone, thinking I needed to do that. At that point when I went to the settings to get the IMEI I saw that it had the phone number and calling was working. It was probably over an hour.

i have this problem too actually. After trying maybe 10 times it worked, but it would keep saying no sim card, and it would IMMEDIATELY work on my MXPE. That being said, i probably need a new sim card. A coworkers SIM card worked without issue.

Activating Device

Did anyone else have trouble activating their device on At&t? I gave them the IMEI and the representative said that it is not recognized as a smart phone in their system. Some BS.

Just popped the sim card out of my moto X, and into the 5x. Worked without any hassle. Didn't have to call them or anything.
Sent from my XT1053 using Tapatalk

I used a sim that I cut to micro sim, then to a nano sim when I got the phone but I didn't get LTE since its an old sim. Went to the store and got a nano sim, activated it over the phone and gave them the imei worked fine. This was the first weekend when phones were shipping.

https://www.reddit.com/r/nexus5x/co...esnt_work_with_att_lte_bands/?sort=confidence
This should help. In particular the comments.
Sent from my Nexus 5X using XDA Free mobile app

I have lte and service but the representative told me that it will probably go away until they fix the "name". She said my data plan would have to change from " iPhone data plan" to "Smartphone Data plan"
Sent from my Nexus 5X using Tapatalk

LR07 said:
Did anyone else have trouble activating their device on At&t? I gave them the IMEI and the representative said that it is not recognized as a smart phone in their system. Some BS.
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Click to collapse
I had an issue... I use it as my work phone, so I asked them to activate it. However, they came back a couple of hours later noting that they were unable to do it and that our AT&T rep suggested taking it into a corporate store. I did and they were able to activate it over the phone (stores can't mess with corporate accounts directly). Didn't hear why they were unable to do it through the usual channels. Good luck.

banksc said:
I had an issue... I use it as my work phone, so I asked them to activate it. However, they came back a couple of hours later noting that they were unable to do it and that our AT&T rep suggested taking it into a corporate store. I did and they were able to activate it over the phone (stores can't mess with corporate accounts directly). Didn't hear why they were unable to do it through the usual channels. Good luck.
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Click to collapse
I got it resolved. When i went in the store, the rep told me that my unlimited data plan had been taken off. He put it back on and everything was working. At&t is on some bullsh*t! Must be mad, Google is selling it unlocked

I had no problems when I walked in to the AT&T store (not authorized retailer, actual AT&T owned).
I told the rep that I needed to switch phones. Handed him my new Nexus 5X, commented it needed a nano sim, he grabbed one, scanned the barcode on the back of the phone, waited for his system to update, popped in new sim and within a few seconds the "LTE" came up and he said when it finished (initial) booting I would be good to go, I could hang out until then or leave if I needed to. He was correct. When I look online at my AT&T account my phone shows as an unknown device. - wait, just logged in to double check the terminology, it now is back to showing my old Galaxy S4.... that's strange. I clicked "manage my device" and it comes up with no phone image and just says "DEVICE". Either way, just go get a new SIM, they will scan the code and it will be golden.

best way to get my 5x activated with verizon?

My 5x comes in on Friday and am wondering what people have been doing to get their microsim activated for their line? Did you just walk into the store with phone in hand or did you have to haggle them to do it for you and not tell them what device you're putting it in?

You may want to just go ahead and get a new nanoSIM to replace your microSIM. I actually had to get a new SIM for mine because my cut-down and sanded-down microSIM was giving me intermittent "no SIM installed" errors on the phone. I did it via Verizon customer service chat and just told them that I got a "different" phone (not "new" phone) and needed a nanoSIM to replace my old microSIM. They sent me a new SIM without asking what phone it was for, everything works fine now.

I had them mail me a sim. When I called to activate he asked was it for my htc one m7, I said yes and they proceeded to activate. When it was activated he saw it was a different phone, but I just said I bought a nexus, thanked him, and hung up.

It's worth going into an official Verizon store and asking them to activate it. I had no problem when they looked up my IMEI.

Same . no problem going into store and handing them the nexus and having them activate it
Sent from my Nexus 5X using Tapatalk

Just throw the sim in the phone. Done.
Sent from my Nexus 5X using Tapatalk