Did anyone else have trouble activating their device on At&t? I gave them the IMEI and the representative said that it is not recognized as a smart phone in their system. Some BS.
Just popped the sim card out of my moto X, and into the 5x. Worked without any hassle. Didn't have to call them or anything.
Sent from my XT1053 using Tapatalk
I used a sim that I cut to micro sim, then to a nano sim when I got the phone but I didn't get LTE since its an old sim. Went to the store and got a nano sim, activated it over the phone and gave them the imei worked fine. This was the first weekend when phones were shipping.
https://www.reddit.com/r/nexus5x/co...esnt_work_with_att_lte_bands/?sort=confidence
This should help. In particular the comments.
Sent from my Nexus 5X using XDA Free mobile app
I have lte and service but the representative told me that it will probably go away until they fix the "name". She said my data plan would have to change from " iPhone data plan" to "Smartphone Data plan"
Sent from my Nexus 5X using Tapatalk
LR07 said:
Did anyone else have trouble activating their device on At&t? I gave them the IMEI and the representative said that it is not recognized as a smart phone in their system. Some BS.
Click to expand...
Click to collapse
I had an issue... I use it as my work phone, so I asked them to activate it. However, they came back a couple of hours later noting that they were unable to do it and that our AT&T rep suggested taking it into a corporate store. I did and they were able to activate it over the phone (stores can't mess with corporate accounts directly). Didn't hear why they were unable to do it through the usual channels. Good luck.
banksc said:
I had an issue... I use it as my work phone, so I asked them to activate it. However, they came back a couple of hours later noting that they were unable to do it and that our AT&T rep suggested taking it into a corporate store. I did and they were able to activate it over the phone (stores can't mess with corporate accounts directly). Didn't hear why they were unable to do it through the usual channels. Good luck.
Click to expand...
Click to collapse
I got it resolved. When i went in the store, the rep told me that my unlimited data plan had been taken off. He put it back on and everything was working. At&t is on some bullsh*t! Must be mad, Google is selling it unlocked
I had no problems when I walked in to the AT&T store (not authorized retailer, actual AT&T owned).
I told the rep that I needed to switch phones. Handed him my new Nexus 5X, commented it needed a nano sim, he grabbed one, scanned the barcode on the back of the phone, waited for his system to update, popped in new sim and within a few seconds the "LTE" came up and he said when it finished (initial) booting I would be good to go, I could hang out until then or leave if I needed to. He was correct. When I look online at my AT&T account my phone shows as an unknown device. - wait, just logged in to double check the terminology, it now is back to showing my old Galaxy S4.... that's strange. I clicked "manage my device" and it comes up with no phone image and just says "DEVICE". Either way, just go get a new SIM, they will scan the code and it will be golden.
Related
Anyone have the IMEI, ESN, or MEID number for the Nexus 5X(or 6P)?
verizonwireless (dot) com /b2c/nso/enterDeviceId.do
Looking to enter it in there to check if its "officially" compatible, I know it has CDMA compatibility but want to be sure.
I don't, but FWIW I called them today and they indicated (i) they aren't selling it but (ii) it will work on their network.
What are the odds we can visit a store on day one and be given a sim?
kbbeer said:
What are the odds we can visit a store on day one and be given a sim?
Click to expand...
Click to collapse
Not very good imo. I would think that cutting your current Verizon sim would work the best.
kbbeer said:
What are the odds we can visit a store on day one and be given a sim?
Click to expand...
Click to collapse
A simple way to get a nano SIM would be simply say you bought your buddies old iPhone 6 or Nexus 6 (Since both use nano SIM) and ask for one in store or if you're doing it over the phone ask for a new one to be shipped after telling that story. If you just come out and say it's for the 5x they might not give you one since it's not directly a Verizon device. If you do need to cut the SIM card down this works well http://www.amazon.com/Noosy-generation-Cutter-iPhone-Phones/dp/B009QTVG4K?tag=androidcentralb-20&m1k=d_ac
If you have any other questions feel free to ask !
Thanks, if I call Verizon and mention the nexus 6, will I be required to provide any specific numbers from the phone?
kbbeer said:
What are the odds we can visit a store on day one and be given a sim?
Click to expand...
Click to collapse
I went into a corporate store last week, told them I was an existing customer and needed a nano sim for a phone that I bought through a private transaction.
They asked me if I had the phone with me, I said no. They asked me for my phone number, and if it was an android or apple phone (?), I gave them my number and told them android, and a few moments later I was leaving the store with a new nano sim. No hassle at all.
kbbeer said:
Thanks, if I call Verizon and mention the nexus 6, will I be required to provide any specific numbers from the phone?
Click to expand...
Click to collapse
No shouldn't need to, as mentioned below just tell them you don't have the device with you and you need a new nano SIM give your Verizon number if they ask for it and you should be good to go!
Same thing here, I'm a VZW employee and plan to use the nano sim from my iphone (ugh, I know) and slot it right into the 5x
Finally called Verizon and they are going to mail the sim, but I need to call and provide the device info to activate. Guessing that will not work.
Or you can activate a nano sim using a adaptor off amazon. They are cheap, other option is to cut your current sim down to size.
Sent from my XT1575 using Tapatalk
jaben2 said:
Or you can activate a nano sim using a adaptor off amazon. They are cheap, other option is to cut your current sim down to size.
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
That's exactly what I did. I always get the smallest card available and use an adapter. Saves me the trouble going between sim sizes and activating.
Sent from my SM-N920T using Tapatalk
Pretty sure its no big deal. As long as your a customer just walk in say you need a new sim and they will give you one..Im not even sure if they charge you for it.
The problem is activating the sim, they input details on the phone and it needs to be a Verizon approved device.
kbbeer said:
The problem is activating the sim, they input details on the phone and it needs to be a Verizon approved device.
Click to expand...
Click to collapse
The usual work around from what I've seen in YouTube videos is they need to take a SIM from an device at the store that's already activated. Some stores know this and others don't.
Sent from my Sprint Galaxy S5.
EeZeEpEe said:
The usual work around from what I've seen in YouTube videos is they need to take a SIM from an device at the store that's already activated. Some stores know this and others don't.
Sent from my Sprint Galaxy S5.
Click to expand...
Click to collapse
When I sold my Nexus 6 to a guy on swappa he used the imei from a display device to activate his sim card on verizon I think. I can't believe that works but apparently it does. I wish it was that easy to bring a phone to sprint. On Sprint the imei numbers have to actually be white listed in the system which always seems to lead to problems on launch day. Due to these phones being compatible with project fi I am hoping all of those numbers are already in the system since they need to be able to work on sprint's network for project fi I assume.
Day 1 - Verizon won't "Activate"
Hey guys,
Got my 5X yesterday and ran into a few problems. Still using the old phone for now, but I'm optimistic.
Nano SIM required:
Went to the Verizon store since my S5 uses a Micro SIM. They gave me a Nano but couldn't "Activate" it (see IMEI issue). They postulated if you pulled a Nano SIM from an already activated device (S6, iPhone 6, etc) on your account it may just plug and play, but this wasn't available to me. None the less they gave me the nano SIM and I proceeded to call the tech guys on the phone.
IMEI not in Verizon's Database:
After 3 transfers I finally got to a guy with his head on straight and he confirmed the IMEI isn't in Verizon's database (Deja vu anyone?). We spent a bit of time reviewing the 5X specs (bands) and he confirmed there is no reason why it shouldn't be allowed. Something tells me Big Red intentionally didn't import the device into their database in advance out of spite of the good ole Nexus history. Tech Support was very positive though and placed a request with the big wigs to add the device to the database and allow me to activate as a "new device". Hoping to get a response in the next 24-72 hours. Looks like my 18 years of loyal (Verizon) service is getting more pushing power than I did with the Nexus 5...
I'll keep you guys posted.
vjz224 said:
Hey guys,
Got my 5X yesterday and ran into a few problems. Still using the old phone for now, but I'm optimistic.
Nano SIM required:
Went to the Verizon store since my S5 uses a Micro SIM. They gave me a Nano but couldn't "Activate" it (see IMEI issue). They postulated if you pulled a Nano SIM from an already activated device (S6, iPhone 6, etc) on your account it may just plug and play, but this wasn't available to me. None the less they gave me the nano SIM and I proceeded to call the tech guys on the phone.
IMEI not in Verizon's Database:
After 3 transfers I finally got to a guy with his head on straight and he confirmed the IMEI isn't in Verizon's database (Deja vu anyone?). We spent a bit of time reviewing the 5X specs (bands) and he confirmed there is no reason why it shouldn't be allowed. Something tells me Big Red intentionally didn't import the device into their database in advance out of spite of the good ole Nexus history. Tech Support was very positive though and placed a request with the big wigs to add the device to the database and allow me to activate as a "new device". Hoping to get a response in the next 24-72 hours. Looks like my 18 years of loyal (Verizon) service is getting more pushing power than I did with the Nexus 5...
I'll keep you guys posted.
Click to expand...
Click to collapse
Hi man. Dude just find a phone that uses the nano sim. Activate your new sim and put it in the 5X.
I have Verizon and Had the Sony Z3V which uses a Nano sim. I simply pulled the sim out of my Z3v and put it in my 5X. Been using it since Tuesday perfectly. Love the phone on The best COVERAGE network
Pulled the nano Sim from my iPhone and plugged it into the Nexus with no issues. VZW seems to recognize it On my Verizon as an LG device as well
I'm a VZW customer and when the device arrived I called CS. They said the device is on their whitelist and he could send me a SIM. I said that I would drive over to the store and get one. I showed up at a corporate store and 5 minutes after being helped my phone has been on VZW without any issues.
My 5x comes in on Friday and am wondering what people have been doing to get their microsim activated for their line? Did you just walk into the store with phone in hand or did you have to haggle them to do it for you and not tell them what device you're putting it in?
You may want to just go ahead and get a new nanoSIM to replace your microSIM. I actually had to get a new SIM for mine because my cut-down and sanded-down microSIM was giving me intermittent "no SIM installed" errors on the phone. I did it via Verizon customer service chat and just told them that I got a "different" phone (not "new" phone) and needed a nanoSIM to replace my old microSIM. They sent me a new SIM without asking what phone it was for, everything works fine now.
I had them mail me a sim. When I called to activate he asked was it for my htc one m7, I said yes and they proceeded to activate. When it was activated he saw it was a different phone, but I just said I bought a nexus, thanked him, and hung up.
It's worth going into an official Verizon store and asking them to activate it. I had no problem when they looked up my IMEI.
Same . no problem going into store and handing them the nexus and having them activate it
Sent from my Nexus 5X using Tapatalk
Just throw the sim in the phone. Done.
Sent from my Nexus 5X using Tapatalk
I have never done BYOD, can someone give me a rundown of how to proceed, and how its worked for you on the pixel (not yet showing as a viable device on their BYOD page!)
i would love to be able to activate without dealing with a store (from my account page) is that possible?
I did a chat with Sprint rep. You need a SIM card that you can either order and self-activate, or go in-store. I was told no charge for the SIM card in-store but $30 activation fee. The UPC for the SIM you need is: 019962040146
Personally, I'm considering moving to Fi since my Sprint service has been poor last 4-5 months due to alleged "tower improvements", just not sure if I want to give up $60 unlimited everything. ?
Sent from my LGLS990 using XDA-Developers mobile app
I was about to say "if you already have a nano SIM, you should be able to just swap it out into your new phone"
But did a search on sprint's site and came across this - https://www.sprint.com/landings/howtoactivate/index.html?id16=swap |All&question_box=swap |All
My SIM is sitting and waiting for my darn phone to ship!! I don't think it will be a problem. I would move to Fi, but I just couldn't afford it at this time.
nightmare with Sprint. Got my phone this afternoon and have been to 3 Sprint stores, a Best Buy, and a Best Buy Mobile.......CANNOT ACTIVATE ON SPRINT!! I purchased the correct SIM Card, but when the Rep goes to activate it, I get 2 answers as to why I cannot activate it: #1 (from the less informed) the device is not compatible with Sprint. I was given this answer at 2 sprint stores, and over the phone when I called to activate the device & SIM Card. #2 (at a Corporate Sprint Store) They have an email that walks them through how to activate the Pixel. FOllowing the steps, he got an error stating that the SKU is assigned to a PREPAID phone and it needs to be reassigned to POSTPAY before it can activate. He called some number, on the phone for about 20 minutes and handed my the phone and said the ladt was no help, try calling Customer Care. So, 3.5 hours into my trying to activate I call customer care who does nothing, transfer to tech support - NOTHING and says its not a compatible device. I asked to speak to supervisor who then basically told me to go to the store and they can fix it. when I explained I have been to 3 stores and they cannot fix it, he says sorry, I cant do anything over the phone.
bretweb24 said:
nightmare with Sprint. Got my phone this afternoon and have been to 3 Sprint stores, a Best Buy, and a Best Buy Mobile.......CANNOT ACTIVATE ON SPRINT!! I purchased the correct SIM Card, but when the Rep goes to activate it, I get 2 answers as to why I cannot activate it: #1 (from the less informed) the device is not compatible with Sprint. I was given this answer at 2 sprint stores, and over the phone when I called to activate the device & SIM Card. #2 (at a Corporate Sprint Store) They have an email that walks them through how to activate the Pixel. FOllowing the steps, he got an error stating that the SKU is assigned to a PREPAID phone and it needs to be reassigned to POSTPAY before it can activate. He called some number, on the phone for about 20 minutes and handed my the phone and said the ladt was no help, try calling Customer Care. So, 3.5 hours into my trying to activate I call customer care who does nothing, transfer to tech support - NOTHING and says its not a compatible device. I asked to speak to supervisor who then basically told me to go to the store and they can fix it. when I explained I have been to 3 stores and they cannot fix it, he says sorry, I cant do anything over the phone.
Click to expand...
Click to collapse
Sounds like you were the individual they were talking about when I walked in with my Pixel in hand. I told them I needed a sim and to have it activated. 3 guys were telling me about someone that had just left, who had been there for over an hour, with a SIM they bought at Best Buy, while they were on the phone, talking about it registering as a prepaid phone. I said, "well, just let me buy a sim kit for the nexus 6". They brought it out, said, "we'll give it a shot". They pulled up my account, scanned the SKU on the box, scanned the sim, put it in, and I was out with an activated Pixel within 10 minutes.
I'm not sure what they did wrong with you or the other guy. Did you have your box with you or just the phone?
lgldrgdlr said:
Sounds like you were the individual they were talking about when I walked in with my Pixel in hand. I told them I needed a sim and to have it activated. 3 guys were telling me about someone that had just left, who had been there for over an hour, with a SIM they bought at Best Buy, while they were on the phone, talking about it registering as a prepaid phone. I said, "well, just let me buy a sim kit for the nexus 6". They brought it out, said, "we'll give it a shot". They pulled up my account, scanned the SKU on the box, scanned the sim, put it in, and I was out with an activated Pixel within 10 minutes.
I'm not sure what they did wrong with you or the other guy. Did you have your box with you or just the phone?
Click to expand...
Click to collapse
Just the phone....I wonder what was different. I just got off the phone with Tech support AGAIN! and they confirmed the device is not registered with Sprint yet. NO issue with the Sim. Nice job getting it to work though!! Maybe I can try again tomorrow :crying:
bretweb24 said:
Just the phone....I wonder what was different. I just got off the phone with Tech support AGAIN! and they confirmed the device is not registered with Sprint yet. NO issue with the Sim. Nice job getting it to work though!! Maybe I can try again tomorrow :crying:
Click to expand...
Click to collapse
Take your box with you. I'm not sure if that had anything to do with it but at least they'll have it to scan. I know it shouldn't matter but, you never know.
using a sprint mnvo had my own sim activated just fine
I found several pixels in stock at Verizon stores. Will my sprint sim work with it if I bought it for the retail price?
Sent from my Nexus 6P using XDA-Developers mobile app
Went to a sprint store where the guy told me I need to order a special SIM for the Pixel, and they expected them later this week. I asked him to try it with the SIM in my LG G5 which he was nice enough to do but he couldn't get it to work, claiming each device maker has it's own SIM (...ok...).
At any rate, when I got back home I went to the site that jj14 posted - sprint.com/landings/howt...=swap%20%7CAll - and tried first with the SIM that was in my old Nexus 6 (didn't work) then again with the one in my LG G5, and that worked! Up and running, making calls, etc. No issues!
Has anyone tried putting a sprint sim in a Verizon pixel?
Sent from my Nexus 6P using XDA-Developers mobile app
bretweb24 said:
I was told no charge for the SIM card in-store but $30 activation fee.
Click to expand...
Click to collapse
No activation fee for BYOD.
Sprint does adtivated
bretweb24 said:
Just the phone....I wonder what was different. I just got off the phone with Tech support AGAIN! and they confirmed the device is not registered with Sprint yet. NO issue with the Sim. Nice job getting it to work though!! Maybe I can try again tomorrow :crying:
Click to expand...
Click to collapse
The phone is listed on spring page as a bring your one phone
It does
lgldrgdlr said:
Take your box with you. I'm not sure if that had anything to do with it but at least they'll have it to scan. I know it shouldn't matter but, you never know.
Click to expand...
Click to collapse
Thr box has a number not the imei another number is a heckh or somethis that is what they scan
---------- Post added at 06:56 PM ---------- Previous post was at 06:52 PM ----------
Androidnj said:
The phone is listed on spring page as a bring your one phone
Click to expand...
Click to collapse
That the number sprint needs is on the box and about my phone on your setting
Got my pixel xl from the Google store, ordered the card from Sprint and activated thru Sprint support chat.
Everything is working great! Best Android phone out there!
I don't know how I missed this thread. I was super curious about why I was experiencing so much trouble getting proper activation.
I activated mine the day I got it, online, with the sim card from my HTC 10. It went through but have me an error after it was activated. So I'm currently using that sim and it works with the exception of minor issues like unable to send SMS over 160 characters and MMS not always behaving. Other than that it works.
I went to 3 stores local and while I'm Richmond VA, I checked a corporate store. No one has the damn sim needed! It completely baffles me. Phone rep is having one mailed to me.. how nice of them
got my phone from the google store, trid switching sims but it didnt work. went to a sprint store and told them i need the "3 in 1" simcard to activate an unlocked phone and a guys which actually knew what he was doing swapped the phones for me. there is no activation fees because you are swapping phones, not activating. its working great so far, however sometimes i have some weird signal drops which happens randomly. anyone experiencing the same?
Went to the store and they did it for me
---------- Post added at 08:09 PM ---------- Previous post was at 07:57 PM ----------
southernstyle said:
I don't know how I missed this thread. I was super curious about why I was experiencing so much trouble getting proper activation.
I activated mine the day I got it, online, with the sim card from my HTC 10. It went through but have me an error after it was activated. So I'm currently using that sim and it works with the exception of minor issues like unable to send SMS over 160 characters and MMS not always behaving. Other than that it works.
I went to 3 stores local and while I'm Richmond VA, I checked a corporate store. No one has the damn sim needed! It completely baffles me. Phone rep is having one mailed to me.. how nice of them
Click to expand...
Click to collapse
Sprint has em. They just dont wanna give em out
bretweb24 said:
nightmare with Sprint. Got my phone this afternoon and have been to 3 Sprint stores, a Best Buy, and a Best Buy Mobile.......CANNOT ACTIVATE ON SPRINT!! I purchased the correct SIM Card, but when the Rep goes to activate it, I get 2 answers as to why I cannot activate it: #1 (from the less informed) the device is not compatible with Sprint. I was given this answer at 2 sprint stores, and over the phone when I called to activate the device & SIM Card. #2 (at a Corporate Sprint Store) They have an email that walks them through how to activate the Pixel. FOllowing the steps, he got an error stating that the SKU is assigned to a PREPAID phone and it needs to be reassigned to POSTPAY before it can activate. He called some number, on the phone for about 20 minutes and handed my the phone and said the ladt was no help, try calling Customer Care. So, 3.5 hours into my trying to activate I call customer care who does nothing, transfer to tech support - NOTHING and says its not a compatible device. I asked to speak to supervisor who then basically told me to go to the store and they can fix it. when I explained I have been to 3 stores and they cannot fix it, he says sorry, I cant do anything over the phone.
Click to expand...
Click to collapse
I activated my pixel XL within 10 minutes as well lol idk why they're giving u the runaround. U just need to go to a corporate store and ask them for the sim card with the last 3 numbers ending in 146 or tell them u need a simple card used for the htc M8 it's the same card that ends in 146.
I have tried 2 separate SIM cards both are Compatible, and the Phone and SIM activate perfectly fine on their end, but will not Connect to finish Activation on My end, Sprint store reps tried then tech support, then onto Advanced Tech Support, now it's off to an Tech Support Engineer, who is to call me to help find a solution, has anyone else had this issue? It will not finish a Data Profile Update or PRL on Wifi or anything, will not attempt to connect, they tried many different provisions as it was attempting NOTHING.
@Malvo365,
You have plenty of company, but few answers. Go here > http://forum.xda-developers.com/pixel-xl/help/sprint-users-able-to-activate-t3484169
cam30era said:
@Malvo365,
You have plenty of company, but few answers. Go here > http://forum.xda-developers.com/pixel-xl/help/sprint-users-able-to-activate-t3484169
Click to expand...
Click to collapse
Thanks man I'll give it a shot, I thought we had to have it in their system before it worked.. plus they didn't try it so I never gave it a thought
Didn't work
The first Sprint store I went to, they told me they couldn't do it and I needed to call customer care to have a sim sent to me. There are two Sprint stores in my area. So I called the 2nd one and they said come on we been activating Pixels quite a bit. I told them what the other store said, he replied that they ain't that smart in that store lol. Anyways, in and out in 10 min and my pixel activated just fine. Maybe you have some hardware failure or some crap. My first HTC 10 wouldn't stay connected to the network, took it back and the new one worked great. Just my 2 cents.
Sent from my Pixel XL using Tapatalk
I've been trying, and they told me the phone has been blacklisted and can't be activated because it's registering as an HTC device (DUH!). I hate sprint.
I have been using my Pixel 128GB on Project Fi since October. While I'm a huge fan of the Fi service, the data cost doesn't compare with my Sprint unlimited data.
I spent three hours online and on the phone this afternoon trying to activate a BYOD SIM to move this Pixel from Fi to Sprint. The SIM UPC is 760492034500.
Online registration is a NoGo (I entered the IMEI from the phone and it's not in the Sprint ecosystem).
Chat registration killed 45 minutes to eventually say that I needed to go to a corporate store to have it 'reprogrammed'.
Telephone registration got a bewildered support agent that couldn't make it work after nearly an hour; she kept claiming that my phone was 'locked' and needed to be 'reprogrammed' to be used on Sprint. Of course, she (and the online chat agent) advised me to drive across town to a corporate store to let them 'reprogram' my Pixel so it would work on Sprint.
1) What's the easiest and fastest way to move this Pixel from Fi to Sprint?
2) Why does Sprint need the IMEI on their system? Isn't this what the SIM card is for?
I saw that @mattvalenz was offering advice for Sprint... Perhaps some help here?
Thanks in advance!
-Justin
They need the imei to activate the CDMA side of the phone. You can't just put the sim in the Device and have it work. The Sim is for the data side of the Device.
Also the sim upc should be
019962040146
When you're putting in the IMEI, leave off the last digit.
For example, if the box says the IMEI is 123456789;
Enter 12345678 into Sprint's website.
Semtronix said:
When you're putting in the IMEI, leave off the last digit.
For example, if the box says the IMEI is 123456789;
Enter 12345678 into Sprint's website.
Click to expand...
Click to collapse
Can confirm, you need to Drop that 15th digit when you do it online.
I did the swap with both phones off, new sim out just in case.
Entered in the IMEI ID two times, entered in the SIM two times, then Powered on the phone.
You can either have setup the phone (google account stuff) or start from the very first power up.
The phone will go through the provisioning and sprint stuff.
I had my phone already setup cause I needed to find the right SIM card.
I grabbed one at my local best buy. The card will have the model# ending in W416C.
I went through 2 cards before i found that one that works. You can also go to a local corporate store to get SIM that will work the pixel.
Good luck and enjoy!