Develop Bugs

Activating Device

Did anyone else have trouble activating their device on At&t? I gave them the IMEI and the representative said that it is not recognized as a smart phone in their system. Some BS.

Just popped the sim card out of my moto X, and into the 5x. Worked without any hassle. Didn't have to call them or anything.
Sent from my XT1053 using Tapatalk

I used a sim that I cut to micro sim, then to a nano sim when I got the phone but I didn't get LTE since its an old sim. Went to the store and got a nano sim, activated it over the phone and gave them the imei worked fine. This was the first weekend when phones were shipping.

https://www.reddit.com/r/nexus5x/co...esnt_work_with_att_lte_bands/?sort=confidence
This should help. In particular the comments.
Sent from my Nexus 5X using XDA Free mobile app

I have lte and service but the representative told me that it will probably go away until they fix the "name". She said my data plan would have to change from " iPhone data plan" to "Smartphone Data plan"
Sent from my Nexus 5X using Tapatalk

LR07 said:
Did anyone else have trouble activating their device on At&t? I gave them the IMEI and the representative said that it is not recognized as a smart phone in their system. Some BS.
Click to expand...
Click to collapse
I had an issue... I use it as my work phone, so I asked them to activate it. However, they came back a couple of hours later noting that they were unable to do it and that our AT&T rep suggested taking it into a corporate store. I did and they were able to activate it over the phone (stores can't mess with corporate accounts directly). Didn't hear why they were unable to do it through the usual channels. Good luck.

banksc said:
I had an issue... I use it as my work phone, so I asked them to activate it. However, they came back a couple of hours later noting that they were unable to do it and that our AT&T rep suggested taking it into a corporate store. I did and they were able to activate it over the phone (stores can't mess with corporate accounts directly). Didn't hear why they were unable to do it through the usual channels. Good luck.
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Click to collapse
I got it resolved. When i went in the store, the rep told me that my unlimited data plan had been taken off. He put it back on and everything was working. At&t is on some bullsh*t! Must be mad, Google is selling it unlocked

I had no problems when I walked in to the AT&T store (not authorized retailer, actual AT&T owned).
I told the rep that I needed to switch phones. Handed him my new Nexus 5X, commented it needed a nano sim, he grabbed one, scanned the barcode on the back of the phone, waited for his system to update, popped in new sim and within a few seconds the "LTE" came up and he said when it finished (initial) booting I would be good to go, I could hang out until then or leave if I needed to. He was correct. When I look online at my AT&T account my phone shows as an unknown device. - wait, just logged in to double check the terminology, it now is back to showing my old Galaxy S4.... that's strange. I clicked "manage my device" and it comes up with no phone image and just says "DEVICE". Either way, just go get a new SIM, they will scan the code and it will be golden.

In a bit of a bind here.

Getting straight to it. I'm in the process of switching from Ting to AT&T. I purchased an AT&T SIM on eBay that can be used for AT&T services or GoPhone PrePaid services. I want to use GoPhone Prepaid services. I activated the SIM online on AT&T's website and got my new number. Now here's where the problem rears its ugly head. I couldn't figure out why it would not let my turn the Mobile Data on. So I installed a SIM Card status app and found that the SIM needs a PUK code. I contacted AT&T and they provided me with the PUK code for my phone but we could not figure out how to get it to actually ask for the PUK code. Any ideas?

Gurren Lagann said:
Getting straight to it. I'm in the process of switching from Ting to AT&T. I purchased an AT&T SIM on eBay that can be used for AT&T services or GoPhone PrePaid services. I want to use GoPhone Prepaid services. I activated the SIM online on AT&T's website and got my new number. Now here's where the problem rears its ugly head. I couldn't figure out why it would not let my turn the Mobile Data on. So I installed a SIM Card status app and found that the SIM needs a PUK code. I contacted AT&T and they provided me with the PUK code for my phone but we could not figure out how to get it to actually ask for the PUK code. Any ideas?
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Click to collapse
Well, in my country, the PUK screen comes up after setting a SIM lock and entering the wrong code fro three times. When you have entered the wrong SIM Lock code for the third time, it will lock you out thinking you are a thief and would then ask for the PUK code just like android lockscreen asks for your email after several failed unlock attempts.
Hope it works for you.
Regards Mickey

I have a question about my unlocked T-Mobile LG G3 [d851]. I bought it factory unlocked and used it with Ting (Sprint network) for a few years. I just recently switched to AT&T's GoPhone Prepaid services and have had nothing but problems since then. I went into the store, switched to AT&T’s GoPhone services, and ported over my phone number. When the staff member inserted the new GoPhone SIM and turned it on, it asked for a PUK code. She entered the PUK code and then realized that Mobile Data could not be turned on. So there was no way to set an APN.
She rebooted the phone and at the lock screen, it said Network Locked. Ting is in the process of cancelling my account but if I were to put the Ting SIM back in, the phone is able to read the SIM and tell me everything about it. So, this phone is actually still unlocked…. But I don’t care about that. What I want is to be able to use AT&T’s services. I ended up going home still unable to get the talk, text, and data services to work.
I don’t understand how an unlocked phone could re-lock itself just because of a different SIM Have you guys ever ran into a problem of this nature?

I hope somebody can shed some light on this ordeal.

mickeyasamoah said:
Well, in my country, the PUK screen comes up after setting a SIM lock and entering the wrong code fro three times. When you have entered the wrong SIM Lock code for the third time, it will lock you out thinking you are a thief and would then ask for the PUK code just like android lockscreen asks for your email after several failed unlock attempts.
Hope it works for you.
Regards Mickey
Click to expand...
Click to collapse
I actually found the issue a few days ago. The phone somehow Networked Locked itself to just T-Mobile. So, I had to unlock the phone again (I bought it already unlocked). Once I unlocked it and popped in the AT&T GoPhone SIM, I noticed that it did not reject the SIM. At this point I was able to make and receive calls but the Data was not working. I went back and entered the updated AT&T APN Settings and that did the trick! Let me just say that I REALLY LOVE my new AT&T GoPhone services.
I am now getting strong 4G signals where ever I go. Even the areas where I couldn’t get any bars initially now have very strong 4G signals. This is amazing… And AT&T GoPhone service has flexible plans that can be changed at any time in my GoPhone account. I am currently using their Unlimited Talk, Text, and Data Plan w/ the first 2 GBs at high speed then 128 KB/s afterwards. I had no idea Sprint was that crappy… I can’t believe that I stuck it out with them for years….

any sprint users able to activate yet?

I have never done BYOD, can someone give me a rundown of how to proceed, and how its worked for you on the pixel (not yet showing as a viable device on their BYOD page!)
i would love to be able to activate without dealing with a store (from my account page) is that possible?

I did a chat with Sprint rep. You need a SIM card that you can either order and self-activate, or go in-store. I was told no charge for the SIM card in-store but $30 activation fee. The UPC for the SIM you need is: 019962040146
Personally, I'm considering moving to Fi since my Sprint service has been poor last 4-5 months due to alleged "tower improvements", just not sure if I want to give up $60 unlimited everything. ?
Sent from my LGLS990 using XDA-Developers mobile app

I was about to say "if you already have a nano SIM, you should be able to just swap it out into your new phone"
But did a search on sprint's site and came across this - https://www.sprint.com/landings/howtoactivate/index.html?id16=swap |All&question_box=swap |All

My SIM is sitting and waiting for my darn phone to ship!! I don't think it will be a problem. I would move to Fi, but I just couldn't afford it at this time.

nightmare with Sprint. Got my phone this afternoon and have been to 3 Sprint stores, a Best Buy, and a Best Buy Mobile.......CANNOT ACTIVATE ON SPRINT!! I purchased the correct SIM Card, but when the Rep goes to activate it, I get 2 answers as to why I cannot activate it: #1 (from the less informed) the device is not compatible with Sprint. I was given this answer at 2 sprint stores, and over the phone when I called to activate the device & SIM Card. #2 (at a Corporate Sprint Store) They have an email that walks them through how to activate the Pixel. FOllowing the steps, he got an error stating that the SKU is assigned to a PREPAID phone and it needs to be reassigned to POSTPAY before it can activate. He called some number, on the phone for about 20 minutes and handed my the phone and said the ladt was no help, try calling Customer Care. So, 3.5 hours into my trying to activate I call customer care who does nothing, transfer to tech support - NOTHING and says its not a compatible device. I asked to speak to supervisor who then basically told me to go to the store and they can fix it. when I explained I have been to 3 stores and they cannot fix it, he says sorry, I cant do anything over the phone.

bretweb24 said:
nightmare with Sprint. Got my phone this afternoon and have been to 3 Sprint stores, a Best Buy, and a Best Buy Mobile.......CANNOT ACTIVATE ON SPRINT!! I purchased the correct SIM Card, but when the Rep goes to activate it, I get 2 answers as to why I cannot activate it: #1 (from the less informed) the device is not compatible with Sprint. I was given this answer at 2 sprint stores, and over the phone when I called to activate the device & SIM Card. #2 (at a Corporate Sprint Store) They have an email that walks them through how to activate the Pixel. FOllowing the steps, he got an error stating that the SKU is assigned to a PREPAID phone and it needs to be reassigned to POSTPAY before it can activate. He called some number, on the phone for about 20 minutes and handed my the phone and said the ladt was no help, try calling Customer Care. So, 3.5 hours into my trying to activate I call customer care who does nothing, transfer to tech support - NOTHING and says its not a compatible device. I asked to speak to supervisor who then basically told me to go to the store and they can fix it. when I explained I have been to 3 stores and they cannot fix it, he says sorry, I cant do anything over the phone.
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Click to collapse
Sounds like you were the individual they were talking about when I walked in with my Pixel in hand. I told them I needed a sim and to have it activated. 3 guys were telling me about someone that had just left, who had been there for over an hour, with a SIM they bought at Best Buy, while they were on the phone, talking about it registering as a prepaid phone. I said, "well, just let me buy a sim kit for the nexus 6". They brought it out, said, "we'll give it a shot". They pulled up my account, scanned the SKU on the box, scanned the sim, put it in, and I was out with an activated Pixel within 10 minutes.
I'm not sure what they did wrong with you or the other guy. Did you have your box with you or just the phone?

lgldrgdlr said:
Sounds like you were the individual they were talking about when I walked in with my Pixel in hand. I told them I needed a sim and to have it activated. 3 guys were telling me about someone that had just left, who had been there for over an hour, with a SIM they bought at Best Buy, while they were on the phone, talking about it registering as a prepaid phone. I said, "well, just let me buy a sim kit for the nexus 6". They brought it out, said, "we'll give it a shot". They pulled up my account, scanned the SKU on the box, scanned the sim, put it in, and I was out with an activated Pixel within 10 minutes.
I'm not sure what they did wrong with you or the other guy. Did you have your box with you or just the phone?
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Click to collapse
Just the phone....I wonder what was different. I just got off the phone with Tech support AGAIN! and they confirmed the device is not registered with Sprint yet. NO issue with the Sim. Nice job getting it to work though!! Maybe I can try again tomorrow :crying:

bretweb24 said:
Just the phone....I wonder what was different. I just got off the phone with Tech support AGAIN! and they confirmed the device is not registered with Sprint yet. NO issue with the Sim. Nice job getting it to work though!! Maybe I can try again tomorrow :crying:
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Click to collapse
Take your box with you. I'm not sure if that had anything to do with it but at least they'll have it to scan. I know it shouldn't matter but, you never know.

using a sprint mnvo had my own sim activated just fine

I found several pixels in stock at Verizon stores. Will my sprint sim work with it if I bought it for the retail price?
Sent from my Nexus 6P using XDA-Developers mobile app

Went to a sprint store where the guy told me I need to order a special SIM for the Pixel, and they expected them later this week. I asked him to try it with the SIM in my LG G5 which he was nice enough to do but he couldn't get it to work, claiming each device maker has it's own SIM (...ok...).
At any rate, when I got back home I went to the site that jj14 posted - sprint.com/landings/howt...=swap%20%7CAll - and tried first with the SIM that was in my old Nexus 6 (didn't work) then again with the one in my LG G5, and that worked! Up and running, making calls, etc. No issues!

Has anyone tried putting a sprint sim in a Verizon pixel?
Sent from my Nexus 6P using XDA-Developers mobile app

bretweb24 said:
I was told no charge for the SIM card in-store but $30 activation fee.
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Click to collapse
No activation fee for BYOD.

Sprint does adtivated
bretweb24 said:
Just the phone....I wonder what was different. I just got off the phone with Tech support AGAIN! and they confirmed the device is not registered with Sprint yet. NO issue with the Sim. Nice job getting it to work though!! Maybe I can try again tomorrow :crying:
Click to expand...
Click to collapse
The phone is listed on spring page as a bring your one phone

It does
lgldrgdlr said:
Take your box with you. I'm not sure if that had anything to do with it but at least they'll have it to scan. I know it shouldn't matter but, you never know.
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Click to collapse
Thr box has a number not the imei another number is a heckh or somethis that is what they scan
---------- Post added at 06:56 PM ---------- Previous post was at 06:52 PM ----------
Androidnj said:
The phone is listed on spring page as a bring your one phone
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Click to collapse
That the number sprint needs is on the box and about my phone on your setting

Got my pixel xl from the Google store, ordered the card from Sprint and activated thru Sprint support chat.
Everything is working great! Best Android phone out there!

I don't know how I missed this thread. I was super curious about why I was experiencing so much trouble getting proper activation.
I activated mine the day I got it, online, with the sim card from my HTC 10. It went through but have me an error after it was activated. So I'm currently using that sim and it works with the exception of minor issues like unable to send SMS over 160 characters and MMS not always behaving. Other than that it works.
I went to 3 stores local and while I'm Richmond VA, I checked a corporate store. No one has the damn sim needed! It completely baffles me. Phone rep is having one mailed to me.. how nice of them

got my phone from the google store, trid switching sims but it didnt work. went to a sprint store and told them i need the "3 in 1" simcard to activate an unlocked phone and a guys which actually knew what he was doing swapped the phones for me. there is no activation fees because you are swapping phones, not activating. its working great so far, however sometimes i have some weird signal drops which happens randomly. anyone experiencing the same?

Went to the store and they did it for me
---------- Post added at 08:09 PM ---------- Previous post was at 07:57 PM ----------
southernstyle said:
I don't know how I missed this thread. I was super curious about why I was experiencing so much trouble getting proper activation.
I activated mine the day I got it, online, with the sim card from my HTC 10. It went through but have me an error after it was activated. So I'm currently using that sim and it works with the exception of minor issues like unable to send SMS over 160 characters and MMS not always behaving. Other than that it works.
I went to 3 stores local and while I'm Richmond VA, I checked a corporate store. No one has the damn sim needed! It completely baffles me. Phone rep is having one mailed to me.. how nice of them
Click to expand...
Click to collapse
Sprint has em. They just dont wanna give em out

bretweb24 said:
nightmare with Sprint. Got my phone this afternoon and have been to 3 Sprint stores, a Best Buy, and a Best Buy Mobile.......CANNOT ACTIVATE ON SPRINT!! I purchased the correct SIM Card, but when the Rep goes to activate it, I get 2 answers as to why I cannot activate it: #1 (from the less informed) the device is not compatible with Sprint. I was given this answer at 2 sprint stores, and over the phone when I called to activate the device & SIM Card. #2 (at a Corporate Sprint Store) They have an email that walks them through how to activate the Pixel. FOllowing the steps, he got an error stating that the SKU is assigned to a PREPAID phone and it needs to be reassigned to POSTPAY before it can activate. He called some number, on the phone for about 20 minutes and handed my the phone and said the ladt was no help, try calling Customer Care. So, 3.5 hours into my trying to activate I call customer care who does nothing, transfer to tech support - NOTHING and says its not a compatible device. I asked to speak to supervisor who then basically told me to go to the store and they can fix it. when I explained I have been to 3 stores and they cannot fix it, he says sorry, I cant do anything over the phone.
Click to expand...
Click to collapse
I activated my pixel XL within 10 minutes as well lol idk why they're giving u the runaround. U just need to go to a corporate store and ask them for the sim card with the last 3 numbers ending in 146 or tell them u need a simple card used for the htc M8 it's the same card that ends in 146.

Pixel XL IMEI issues with all major carriers

So Google seems to be having issues with replacement devices or new devices for that matter. I have had two replacements shipped to me both of which cannot be activated on ANY networks. Why? because the IMEI is not in carriers system. I have tried Verizon, T-Mobile, Sprint, Net10 etc... Net10 is my company and they won't activate it because the computer says it can't be. Google has no damn clue what is going on they just keep telling me that it is unlocked and can be activated on any network, and they also said to tell the phone companies to ignore their computers( Yeah like that will happen) I had to argue with them for an hour before they escalated the case. Anyone else had this issue?

same thing happened to me with Verizon. they just activated the sim and then put it in the phone and it worked. this was after a Verizon engineer was on the phone with one of the store workers.

Jmaniac55 said:
I have had two replacements shipped to me both of which cannot be activated on ANY networks. Why? because the IMEI is not in carriers system. I have tried Verizon, T-Mobile, Sprint, Net10 etc...
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Usually this sort of thing can be an issue with CDMA carriers (Verizon, Sprint, US Cellular, etc.), yet Verizon's check can be bypassed, as previously noted. A replacement device on Verizon, or Net10 on Verizon, could be used with the previously-activated sim from the original phone, or by inputting another phone eligible for activation, such as the information from the original phone. I'm not sure why an IMEI would be needed to put the phone on T-Mobile or AT&T, but Google returns posts where T-Mobile customers have input nines instead of the IMEI. If Sprint will not to add it to their database, then that could be an issue with how their system works.

With Sprint I manually added the device to my account. I ended up putting in the IMEI and SIM card number (can't remember the term) into their site and was able to activate it that way.

alluringreality said:
Usually this sort of thing can be an issue with CDMA carriers (Verizon, Sprint, US Cellular, etc.), yet Verizon's check can be bypassed, as previously noted. A replacement device on Verizon, or Net10 on Verizon, could be used with the previously-activated sim from the original phone, or by inputting another phone eligible for activation, such as the information from the original phone. I'm not sure why an IMEI would be needed to put the phone on T-Mobile or AT&T, but Google returns posts where T-Mobile customers have input nines instead of the IMEI. If Sprint will not to add it to their database, then that could be an issue with how their system works.
Click to expand...
Click to collapse
So if you already have a previously activated Verizon sim card... It doesn't matter?

Stolen or lost phones. No surprise.

Does VZW allow N975F international variants on their network? [Update: YES!* (YMMV)]

I'm looking to get a Note 10+ phone that can be bootloader unlocked & rooted, but I'm tied to Verizon.
Anyone using either the N976F or N975F on VZW? Any issues or tricks in order to get them to accept something other than the "V" variant that is locked down and may never have root?
Trying to figure out which of these 3 Note 10+ phone variants to go with:
N975F
N976F
N9750/DS
TIA.
UPDATE: Not officially, but it seems possible. Keep reading below for my experience...

I'm on the n9750 on Verizon and it seems to be working well. I just got it so I haven't got to fully test quite yet.

Just for reference, I wanted to post this for others since I wasn't able to find true compatibility details other than VZW's ironfisted "certified" devices (ie the locked SM-N975U):
I recently purchased a Samsung Note 10+ (SM-N975F/DS) international variant online, and was able to get successfully attached to my VZW account. I have a grandfathered unlimited data plan, and was replacing an existing phone on my account.
Here's how it went down:
Initially when I tried to activate and attach the N10+ to my account via VZW website, it told me the phone couldn't be registered on their network.
Took my phone to a local VZW store.
Told the rep I bought a new phone and needed it attached to my account.
He validated my account details (he never asked for the IMEI of my new phone) & grabbed a new sim card, did his thing on the VZW tablet terminal and then popped the sim into my new phone.
At this point, the LTE data worked almost immediately, however the voice calling didn't work. Test calls just failed and quickly exited the phone app saying call failed/ended.
He said wait a couple minutes, sometimes it takes a bit, so we did. I think we also rebooted too. He was checking various things on my phone and the account.
He noticed that the VZW system said my phone couldn't be used on their network, but said there was something he could try...
He took the sim out of my phone and popped it into his already activated VZW phone. After a maybe 30 seconds, he made a test voice call, and it worked (my sim, his phone)
Then we swapped my newly activated sim back into my new phone and after about 30 seconds, I had both LTE data (as before) and now also had voice calling. A quick test call from my phone confirmed and I was good to go!
Obviously, YMMV, but it can be done, you just might need to find a VZW rep that is helpful and willing to go the extra mile to get the international version (SM-N975F/DS) activated onto the Verizon network.