So Google seems to be having issues with replacement devices or new devices for that matter. I have had two replacements shipped to me both of which cannot be activated on ANY networks. Why? because the IMEI is not in carriers system. I have tried Verizon, T-Mobile, Sprint, Net10 etc... Net10 is my company and they won't activate it because the computer says it can't be. Google has no damn clue what is going on they just keep telling me that it is unlocked and can be activated on any network, and they also said to tell the phone companies to ignore their computers( Yeah like that will happen) I had to argue with them for an hour before they escalated the case. Anyone else had this issue?
same thing happened to me with Verizon. they just activated the sim and then put it in the phone and it worked. this was after a Verizon engineer was on the phone with one of the store workers.
Jmaniac55 said:
I have had two replacements shipped to me both of which cannot be activated on ANY networks. Why? because the IMEI is not in carriers system. I have tried Verizon, T-Mobile, Sprint, Net10 etc...
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Usually this sort of thing can be an issue with CDMA carriers (Verizon, Sprint, US Cellular, etc.), yet Verizon's check can be bypassed, as previously noted. A replacement device on Verizon, or Net10 on Verizon, could be used with the previously-activated sim from the original phone, or by inputting another phone eligible for activation, such as the information from the original phone. I'm not sure why an IMEI would be needed to put the phone on T-Mobile or AT&T, but Google returns posts where T-Mobile customers have input nines instead of the IMEI. If Sprint will not to add it to their database, then that could be an issue with how their system works.
With Sprint I manually added the device to my account. I ended up putting in the IMEI and SIM card number (can't remember the term) into their site and was able to activate it that way.
alluringreality said:
Usually this sort of thing can be an issue with CDMA carriers (Verizon, Sprint, US Cellular, etc.), yet Verizon's check can be bypassed, as previously noted. A replacement device on Verizon, or Net10 on Verizon, could be used with the previously-activated sim from the original phone, or by inputting another phone eligible for activation, such as the information from the original phone. I'm not sure why an IMEI would be needed to put the phone on T-Mobile or AT&T, but Google returns posts where T-Mobile customers have input nines instead of the IMEI. If Sprint will not to add it to their database, then that could be an issue with how their system works.
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So if you already have a previously activated Verizon sim card... It doesn't matter?
Stolen or lost phones. No surprise.
Related
is it possible to use my sprint vogue on verizon? any help appreciated, thanks
im gonna say no
Isn't Verizon GSM (sim cards) where Sprint is CDMA (no sim cards)? Even if you CID unlocked the phone, I don't think it would work. Just a guess though...
verizon is CDMA. Same model of vogue. Not sure how to switch either
Can not switch untill they
open the open network
in the 3rd or 4th qtr. this
year. They won't accept
a Sprint ESN now.
jbh00jh said:
Can not switch untill they
open the open network
in the 3rd or 4th qtr. this
year. They won't accept
a Sprint ESN now.
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Click to collapse
I think if you superCID your phone, it mikght work
Here is a cut and paste of email from verizon I was asking about switching from alltel, but should be same result.
I am delighted to learn of your interest in obtaining service with Verizon Wireless! My name is Alonti, and I am happy to assist you.
Verizon Wireless will work with customers to activate non-Verizon Wireless devices for the customer?s retail use on an existing or new voice calling plan if the device is compatible with the Verizon Wireless network beginning February 14, 2008.
To start the process, please visit a Verizon Wireless retail store. To obtain a list of stores in your area, please click on the following link:
www.verizonwireless.com/storelocator
The store representative will inspect your handset to initially determine if it is compatible with our network. Please bring the following information/items with you:
? Battery
? AC charger
? The unlocked handset
? Lock code (if changed from default code)
The process will take a minimum of three weeks and you will need to return to the store to complete the activation. We cannot guarantee that a non-Verizon Wireless device will be able to function on our network.
They will change the software to theres and cripple the gps if it is activated.
And Sprint, Verizon, And alltel are CDMA
It seems that the Glide is only an AT&T-branded phone. Has anyone used one with GoPhone? Thought about picking up an unlocked one on eBay but I don't want to encounter the same "Invalid SIM card" issue I encounter when I put my GoPhone SIM card into my unlocked AT&T-sourced Skyrocket. Thanks for any info!
I can't say for certain, but I don't see why not. I use my phone with the T-Mobile monthly 4g plan and everything works fine. I do however, only have an EDGE/2g speed data wise due to the frequencies, but the phone was designed for AT&T so that wouldn't be a problem for you.
narume said:
I can't say for certain, but I don't see why not. I use my phone with the T-Mobile monthly 4g plan and everything works fine. I do however, only have an EDGE/2g speed data wise due to the frequencies, but the phone was designed for AT&T so that wouldn't be a problem for you.
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Appreciate the reply, narume. I think that the issue arises from this:
trinikartel said:
Let me know if you ever get that working.
What i THINK is that any phone that comes out of AT&T's clutches are in their system (both imei and with carrier iq) so once it you pop a sim into it and the information is matched to a device in their system they know what can and can't be allowed for the device. With international devices they don't have those IMEIs (which is why they always want the imei from you so they can match it in their system)
Your note is international...they can't "match or track it" so to their system it's just another random dumb phone
Your skyrocket is a known LTE/HSPA+ device to the system so it says no cheap data for you
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So...assuming that this reasoning is correct, if AT&T knows that it's their phone they will have blocked its IMEI from being able to access data through GoPhone. And I would need 3G access in order to use it on my MicroCell. Anybody...?
Any at&t phones will work on go phone, and you can use a microcell as well, your phone still uses the 3/4G signal to connect for calls and texts. Also to get data to work for pictures, and mms you just need to call them and they will send you the apns, my nephew in law has an atrix 2 on a microcell with pic messaging working great. They also have a solstice 2 (dump phone) on the microcell, both go phones.
Sent from my HTC One X using Tapatalk 2
If you're getting Invalid SIM, you may have a locked SIM card, something AT&T started doing with their prepaid a while back. New prepaid accounts have the SIM locked to the phone it was purchased with for ~3 months, after that I believe you have to either call or visit a store to have the lock removed.
Other than that, there's no reason it shouldn't work, but do remember that AT&T will see it as a smartphone. This means with their new prepaid plans, if you're using the 10 cents a minute plan you'll be unable to use data at all. If you're using one of the flat amounts per month, like the $25 or $50 plans, you'll need to purchase a data package (even though the $50 is SUPPOSED to include unlimited internet, smartphones aren't eligible).
I previously used a Motorola Flipside on AT&T's prepaid, before this change I was using the 10 cents a minute plan, with 1000 texts a month and buying a 500mb data package, then rolling over unused data each month with the 10mb package, and everything worked the same as if I was on postpaid - text, mms, internet, etc.
Thanks all! I'm 1½ months into my prepaid service. I'll check with AT&T after 3 months have passed and see if they can remove the SIM lock.
You might go ahead and call customer service anyway, who knows, you may get lucky. 3 months was what a rep told my friend a year or so ago, but that may have changed or may not have been the rule at all. Alternatively, you can go into a local store and purchase a new sim (or purchase one on ebay) and have them transfer your account over to it, just make sure they give you a regular sim and not a go-phone sim.
I just tested my captivate glide with the sim I was using in my flipside. It seems to read the sim just fine, though obviously I'm not still a prepaid customer so I can't make any real calls with it. I've also used it on a T-Mobile MyTouch 3G that was unlocked, briefly, when I was working on the flipside. Once you have the sim lock removed I expect you'll have no problems using it in any unlocked or AT&T locked phone.
If you use the 50 dollar plan and use the wap.cingular apn it will use data just set that up before you put in your sim, and do call they should unlock it for you, if not tell them you will be going to straight Talk at&t phones work locked on them since it's a part of at&t just ran by walmart.
Sent from my HTC One XL using xda premium
I have two Glides that I activated in June. NEITHER WAS SIM-LOCKED, ever.
Both are the newer 4G SIM, not the older one that says 3G on it. Got em from eBay for about $2.75 each. Both were activated online, about 3 weeks apart.
The first one, I activated with an IMEI of a Glide that broke and was able to use the SIM on a different Glide and other phones, even the Pantech Burst and got 4G. I activated it as 10c plan, then moved it to the $50 unlimited.
The second one was activated with 0000... generic IMEI with the 10c plan, and just like the first one, I was able to use the SIM on any GSM phone I have in the house (and that's quite a few).
APN: wap.cingular - only the name is needed, no userid, etc.
I switched to US Mobile to get Verizon because my friend also has a 7T on UsMo vzw; however, he has the global version and I have the TMo version. At that point I had figured the hardware was the same, but I can't even get past US Mobile's iemi check to activate my phone on Verizon. I've checked some other mvnos and the same thing keeps happening.... IMEI is not supported.
1. What mvno has anybody actually had their Timo(HD1907) version activated on Verizon?
If so, did it require any trickery?
2. My buddy has a Glaxy S10 on Verizon proper. Could I use his IMEI to activate the Sim and then just put the Sim in my 7t?
csh8428 said:
Could I use his IMEI to activate the Sim and then just put the Sim in my 7t?
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Assuming the 1907 has the necessary bands for VZW then yes this should work. I often just ask for the IMEI of verizon craigslist sellers then input that into the VZW website portal to get activated. I actually have a small collection of them, as acquiring one in store from a display unit doesnt usually work anymore since those are blacklisted for store use only.
RunNgun42 said:
. I often just ask for the IMEI of verizon craigslist sellers then input that into the VZW website portal to get activated.
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Good idea! I wound up using wife's IMEI and it worked.
Please move it to correct forum if this is not the right one.
I bought Samsung Galaxy Note Plus 10 5G in Oct 2019 from Verizon (all paid). I ported my number from Verizon to AT&T 5 days ago (after 9 months of using it with Verizon). My account is disconnected from Verizon and I have received the port is completed e-mail from them. AT&T has confirmed that the sim is fully activated.
But Guess what, When I put the sim in mobile it says another carrier is not allowed to be used on this phone ! For last 4 days I have wasted more than 10 hours staying in Verizon store and on call with customer care and they have no idea what is going on ! Customer care says the phone is fully unlocked. After 3 days of constant trying one of the representative said you have to reactivate the old account again and then try unlock again from the backend (which I have no control of !) . And, guess what, none of those good people are reactivating the account.
Verizon store guy doesn't help, just says talk to customer care and customer care says its unlocked so they can't do anything.
What should I do ?
About the only things I can suggest are:
If you have flashed firmware that is not the Verizon carrier firmware then flash it back to Verizon carrier firmware.
If you have disabled any carrier applications on the phone please re-enable them.
Make sure they are attempting to unlock the phone while you are within native Verizon coverage
I am not sure if a non-carrier branded firmware exists for the Note 10+ 5G, but non-carrier firmware has caused network unlocking issues before. The second idea is just in case you may have used a package disabler and disabled something necessary for network unlocking the phone. Last one is from past experiences where I wasn't able to complete phone activation because I wasn't within Verizon's native coverage area. The coverage I was in, while not roaming (or extended area) was not actually native Verizon coverage... I would tend to believe this would possibly be the same for network unlocking the phone.
Otherwise get a hold of Verizon and hound them to get it unlocked. Not much else can be done really... If the phone qualifies for being unlocked they should unlock it.
Filed fcc complaint
I have filed FCC complaint. I never changed anything in the mobile (didn't even know firmware flash was a thing until now when I started looking for solutions), used it for general purpose. I am in the same area where I bought it. Verizon store guy tried everything from simple reset to factory reset wiping everything out but nothing worked.
I have also ordered a prepaid Verizon sim. I will put that in and will try to get the phone unlocked.
I will post my results after 2-3 days.
Thanks for the quick reply !
scottusa2008 said:
About the only things I can suggest are:
If you have flashed firmware that is not the Verizon carrier firmware then flash it back to Verizon carrier firmware.
If you have disabled any carrier applications on the phone please re-enable them.
Make sure they are attempting to unlock the phone while you are within native Verizon coverage
I am not sure if a non-carrier branded firmware exists for the Note 10+ 5G, but non-carrier firmware has caused network unlocking issues before. The second idea is just in case you may have used a package disabler and disabled something necessary for network unlocking the phone. Last one is from past experiences where I wasn't able to complete phone activation because I wasn't within Verizon's native coverage area. The coverage I was in, while not roaming (or extended area) was not actually native Verizon coverage... I would tend to believe this would possibly be the same for network unlocking the phone.
Otherwise get a hold of Verizon and hound them to get it unlocked. Not much else can be done really... If the phone qualifies for being unlocked they should unlock it.
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Got it resolved.
Final Update:
Since I had filed FCC complaint online, Verizon Executive Relations department contacted me and She was able to unlock from her side with the help of 'Technical Management' employee on call.
dagarwal82 said:
I have filed FCC complaint. I never changed anything in the mobile (didn't even know firmware flash was a thing until now when I started looking for solutions), used it for general purpose. I am in the same area where I bought it. Verizon store guy tried everything from simple reset to factory reset wiping everything out but nothing worked.
I have also ordered a prepaid Verizon sim. I will put that in and will try to get the phone unlocked.
I will post my results after 2-3 days.
Thanks for the quick reply !
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i am on cricket wireless and when i try to tun on hotpot it says you need a AT&T compatible plan for hotspot i am on cricket wireless with it, but it says AT&T
leo5111 said:
i am on cricket wireless and when i try to tun on hotpot it says you need a AT&T compatible plan for hotspot i am on cricket wireless with it, but it says AT&T
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Is the phone SIM unlocked &/or has the phone been fully paid off?
oem unlocking is greyed out so im not sure what it is
i bought it renewed off amazon
OEM Unlocking grayed out usually means this was a Verizon device. My P6P was advertised as being an AT&T model and I was able to unlock my bootloader. That means nothing however, so run the IMEI through a check website. That will tell you if the unit is AT&T or Verizon.
Cricket is owned by AT&T. The hotspot is only available to AT&T subscribers with the appropriate plan. Cricket, to the best of my knowledge, doesn't have any plans with hotspot, so you won't be able to use the feature.
not sure which imei site to try i tried like 3 of em and got conflicting results..um yes cricket does https://www.cricketwireless.com/support/plans-and-features/plans.html
leo5111 said:
um yes cricket does https://www.cricketwireless.com/support/plans-and-features/plans.html
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Thus the qualifier, "to the best of my knowledge". Contact Cricket and ask why the hotspot isn't working.
As to the IMEI check, I usually use imeicheck.net. However, you can also look at the box and count the number of barcodes. If you have five barcodes on the side of the box you have a Verizon unit. Otherwise it is AT&T or T-Mobile.
imei check says its
Model Name:
G8V0U other than that nothing about Verizon/ATT/Tmobile
cricket gives some BS about we cant Guarantee comparability, if it isnt 1 of ours
leo5111 said:
imei check says its
Model Name:
G8V0U other than that nothing about Verizon/ATT/Tmobile
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According to a quick Google search, yours is an AT&T model. So is mine, yet mine I could unlock while yours is locked. All I can think of here is that you put your SIM into the phone prior to first boot and AT&T locked down the phone.
As to Cricket blocking the hotspot, that is their right, unfair as it is.
so if its at&t how do i sim unlock it? well thats why want to root it to tether
For the record, I forgot that you purchased this device renewed. So it was the original purchaser and not you who dropped his SIM into the phone prior to first boot and booted the phone. I apologize for the accusation. Anyway, when he found out the device was locked down due to his booting the phone with the SIM in it, he returned the unit. It's either that or he did the shady thing and swapped his phone bought from AT&T with a new one purchased from Amazon that, based upon personal experience, can be unlocked.
Your problem isn't with the SIM but the bootloader. AT&T is just like Verizon in that they lock the bootloader. While you may have some luck contacting AT&T customer service, you would be better served returning the renewed phone to Amazon and purchasing a new one, one that you know hasn't been touched.
right now it says with cricket to tether need to get att plan if i switch to verizon with hotspot will that message still be there or is the carrier sending that with the sim card?
its not sim locked i dont think..its been on tmobile its now on cricket, so im saying if i go to visible wireless that allows hotspots as long as it will talk and text on verizon it will allow hotspotting or does sim lock allow to be on another network but hotspot does not work?
Carrier sends that with the SIM card, so if you switch SIM cards and your Verizon service includes hotspot the hotspot should be unlocked.