Develop Bugs

VZW GNex. Will getting a replacement fix this?

So I'm one of the unfortunate users that has the stupid mic muting issue. I've just been dealing with it and waiting to see if a update from vzw ends up fixing it. Well, it's been five months and still no update. I rooted my phone immediately after the first time I ran into the problem. I'm on the 4.0.4 radio now and it's still there.
So has anybody had luck switching out devices? It sucks because my screen is beautiful and the call muting issue is the only one I have. Should I go through the hassle of getting a replacement?
Edit* crap, can a mod move this to q/a.
Sent from my Galaxy Nexus using Xparent Blue Tapatalk 2

I've never had this issue on my LTE GNex. I don't believe its a common issue. I would definitely get it replaced.

what exactly happens that mutes it, and for how long? does it happen when you are not holding the phone?
reason i ask, is the microphone is a tiny hole on the bottom of the phone, and if you hold the phone like many do, with a finger underneath, even slightly blocking this hole will completely mute the microphone out.

cancerouspete said:
what exactly happens that mutes it, and for how long? does it happen when you are not holding the phone?
reason i ask, is the microphone is a tiny hole on the bottom of the phone, and if you hold the phone like many do, with a finger underneath, even slightly blocking this hole will completely mute the microphone out.
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To all Verizon Galaxy Nexus users who have no idea what issue we are talking about, read the following:
http://code.google.com/p/android/issues/detail?id=24019
It basically happens on full signal (with LTE and/or CDMA turned off and on), stationary or moving, under bluetooth + speaker + ear piece while physically holding the phone or not, makes our voice turn into a choppy robotic sound and we can hear them but the other party can't hear me.
Only resolution to this problem is hang up and call again.
There is a huge variation among devices, some has this issue as soon as 5 seconds into a phone call, some have it well into 15 mins or even 40 mins into a call. Some happens basically on every other call, some happens once in a bluemoon.
Yes, we've all tried every single ROMs and radios. And yes, we are not holding it wrong to cover our mic with our finger tips.
And yes, it is not user error because it happened to all 2 new gnex and 2 refurbished replacements STOCK without any apps on it. I got mine to happened on pretty much the entire state of california (I travel very frequently from SoCal to NorCal)
The only reason a few might not face this issue is simply because 1) either they picked the cream of the crop out of all these affected devices 2) not using the GNex as a phone as much as some of us do.
I simply do not use GNex for business purposes...
To OP, getting a replacement might help a little but no promises.

Man I'd have replaced it long ago. I would imagine it's hardware related or they would've pushed an OTA to fix it. I read somewhere that Verizon stated an update would be sent out that would fix it, but I'm not buying it.
Sent from my Galaxy Nexus using Tapatalk 2

Yeah I'm just scared to swap it out and receive one with a ****ty screen. Plus I have a invisible shield on here. And there's no guarantee it will be resolved. Has anyone had any luck with swapping them out? I really don't want to switch to a different phone. I've waited for a nexus device to hit verizon for so long.
Sent from my Galaxy Nexus using Xparent Blue Tapatalk 2

Ya know, honestly, I'm not all that impressed with the phone. I've only had it a couple weeks, but it doesn't do anything better than the Epic 4G Touch that I came from. The E4GT was awesome, the Sprint network, not so much. The camera and battery life were just so much better and I'm struggling with that.
Sent from my Galaxy Nexus using Tapatalk 2

bangdrum said:
Edit* crap, can a mod move this to q/a.
Sent from my Galaxy Nexus using Xparent Blue Tapatalk 2
Click to expand...
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Gotcha Bro
FNM

I just got off the phone with VZW about this very issue. They said they have a release tentatively scheduled for May, but "tentatively" could end up being August. It's a known issue so, there's no workaround for it and getting a replacement probably won't help.
The only thing they could possibly offer is switching to another device altogether. Spec-wise, the Galaxy Nexus is at the top for me so I don't want another phone. (frustration)
Alas, depending on what's important to you, you may just be better off waiting for the update. :-(

blackdiamond01 said:
I just got off the phone with VZW about this very issue. They said they have a release tentatively scheduled for May, but "tentatively" could end up being August. It's a known issue so, there's no workaround for it and getting a replacement probably won't help.
The only thing they could possibly offer is switching to another device altogether. Spec-wise, the Galaxy Nexus is at the top for me so I don't want another phone. (frustration)
Alas, depending on what's important to you, you may just be better off waiting for the update. :-(
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Click to collapse
This is why I'm glad I asked. I don't want to bother with getting a refurbished phone for nothing.
Sent from my Galaxy Nexus using Xparent Blue Tapatalk 2

I know it's kind of a old thread but wanted to update my experiences.
I am on my second replacement now and I'm sticking with it. I've had the issue maybe 3 times in the month I've had it. My first replacement had a terrible screen, crappy signal, and the muting issue happened just as frequently as before if not more.
I'm assuming this will never be spoken of by Samsung since we've already had the phone almost a year with no acknowledgement. I just hope the next nexus is a different manufacturer (HTC especially) since every Samsung phone I've had has had issues with the actual phone part. My first being the fascinate and now this. Especially since if I want to upgrade from now on ill end up paying full price.
Sent from my Nexus 7 using Tapatalk 2

bangdrum said:
I know it's kind of a old thread but wanted to update my experiences.
I am on my second replacement now and I'm sticking with it. I've had the issue maybe 3 times in the month I've had it. My first replacement had a terrible screen, crappy signal, and the muting issue happened just as frequently as before if not more.
I'm assuming this will never be spoken of by Samsung since we've already had the phone almost a year with no acknowledgement. I just hope the next nexus is a different manufacturer (HTC especially) since every Samsung phone I've had has had issues with the actual phone part. My first being the fascinate and now this. Especially since if I want to upgrade from now on ill end up paying full price.
Sent from my Nexus 7 using Tapatalk 2
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I have had the same problem.
I've gone through 2 replacements and still the same issues have occurred. The update that was supposed to fix this was released in May and it fixed nothing. I called Verizon several times asking what will be done about this. Their answer is that another update will fix this. I frankly don't believe it.
Verizon also told me that Samsung is aware and they're "actively" working on a fix.
Being that I use this phone to make business calls, I can't have a phone that I can't depend on. Their answer: We can give you the RAZR. Not the RAZR Maxx - the RAZR.
I said that won't work because the RAZR doesn't compare to my phone as far as specs go. It's worth 200 less than my phone on their website.
The only phone that compares to mine is the Galaxy S3. Not to mention, I flat-out don't like the RAZR (or the RAZR Maxx). They said they couldn't give me the S3 because the phone was just released.
So, in short, I'm VERY upset with Verizon, because I don't feel like I'm being treated fairly. I'm willing to wait for this so called fix they will push out since my warranty is until December and they claim they'll get it right this time. But if this doesn't work....well, I feel sorry for whichever Customer Rep catches my evil side lol.

Yeah they are gonna get an earful tomorrow when I call. I've had the phone maybe 18 days and it didn't start this until day 11 and ever since its been non stop. I don't think any of us should suffer through calling 10-15 times per 30 minute conversation.
Sent from my Galaxy Nexus using xda premium

donnieseech said:
Yeah they are gonna get an earful tomorrow when I call. I've had the phone maybe 18 days and it didn't start this until day 11 and ever since its been non stop. I don't think any of us should suffer through calling 10-15 times per 30 minute conversation.
Sent from my Galaxy Nexus using xda premium
Click to expand...
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Good luck with that. I'd be interested to know how that works out for ya. Hopefully you'll get a decent answer.

blackdiamond01 said:
I have had the same problem.
I've gone through 2 replacements and still the same issues have occurred. The update that was supposed to fix this was released in May and it fixed nothing. I called Verizon several times asking what will be done about this. Their answer is that another update will fix this. I frankly don't believe it.
Verizon also told me that Samsung is aware and they're "actively" working on a fix.
Being that I use this phone to make business calls, I can't have a phone that I can't depend on. Their answer: We can give you the RAZR. Not the RAZR Maxx - the RAZR.
I said that won't work because the RAZR doesn't compare to my phone as far as specs go. It's worth 200 less than my phone on their website.
The only phone that compares to mine is the Galaxy S3. Not to mention, I flat-out don't like the RAZR (or the RAZR Maxx). They said they couldn't give me the S3 because the phone was just released.
So, in short, I'm VERY upset with Verizon, because I don't feel like I'm being treated fairly. I'm willing to wait for this so called fix they will push out since my warranty is until December and they claim they'll get it right this time. But if this doesn't work....well, I feel sorry for whichever Customer Rep catches my evil side lol.
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Click to collapse
Exact same story they told me. I'm in my 5th device. 1st one camera broke completely and signal issues. 2nd one screen had a nasty yellow tint on half the screen. 3rd one had the worst screen I had ever seen. I wish I would have taken pictures to show. 4th one was great till the ear speaker completely went out and the speaker broke. 5th one that I currently have has a beautiful screen with no issues so far.
Sent from my Galaxy Nexus using xda premium

My Samsung Galaxy Nexus Nightmare

Hey guys ever since getting this phone ive been having to keep getting replacements for it and it still havent fixed the various problems that ive had with this phone.
1. microphone will cut out during calls and sound will stop working.
This problem has been resolved from getting a replacement through verizon's warranty program.
After receiving my replacement however, i am now getting the signal drop issue where the only way for the phone to work is putting it in CDMA mode. Ive researched online and found that various other people have been experiencing the same problem with their galaxy nexus. So i go to the store to order another replacement.
After receiving my 3rd replacement, still no luck. This phone is still experiencing the same problem has the last where the signal would randomly keep dropping. So i go back into the store and decide to switch out the sim card for the phone and order another replacement.
The 4th replacement comes in and to still no surprise the signal keeps dropping off. I found that both korean made phones and chinese made phones are experiencing the same problem. Ive changed my SIM card, rooted and unrooted, tried various roms, updated to the unofficial 4.1 jelly bean update and still nothing fixes this damn radio problem.
Im so fed up with this phone but if anyone has any suggestions it would be greatly appreciated as i have no idea how to get a working galaxy nexus and have never experienced a working one still. I would KILL to get a phone that actually keeps a 4g signal ><

This should not be in development.

Oi...
I don't quite understand the purpose of these threads...
For reference, this is the development forum despite the Verizon designation. Releases only here.
Sent from my Galaxy Nexus using Tapatalk 2

dmeadows013 said:
This should not be in development.
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oops sorry will move my post to general.

Can't find download links for your rom.
oh wait...

There is nothing you can do except to keep getting replacements. No software will fix your issue at this time.
I just received a replacement yesterday as my phone's radios, voice and data would disconnect and only a reboot would fix it. Today I made it through the day without it happening once on my replacement. Still not convinced it is the device though until I go a few days without it happening.
If it happens with this one, I would say it is more of software radio issue and not the physical device and Samsung needs to do something about it.
So, I will see how it goes over the next few days. If this one continues to work, then it could possibly be the device. I My first GNEX though would not keep 4G for more then a minute and jump off, then on, then 3G, then 4G. To me that was the device. My next one would just lose it after a few hours, otherwise it was fine....
Let's hope the 3rd one is a charm.

Try updating the radio and is it possible you live in a area where signal is poor. I haven't had an issue at all with my nexus
Sent from my Galaxy Nexus using xda premium

tbis said:
Try updating the radio and is it possible you live in a area where signal is poor. I haven't had an issue at all with my nexus
Sent from my Galaxy Nexus using xda premium[/QUOT
currenly using the latest from official 4.0.4
tried the many hybrid radios too out there and its still doing this. you must have gotten lucky then, ive been experiencing this ever since i got the phone
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"like new" replacement improperly tested
Jooining the club.... I had a relatively well functioning gnex until about 2 weeks ago, it did reboot once in a while, but oh well. Then it totally died suddenly. Tried to revive it to save data, but to no avail. So here you come Verizon "like new" replacement..... :fingers-crossed:
Oh no....well sure enough, started to have problems with dropped connectivity data + voice immediately after init.
Previous phone never did it. And it is doing this over a huge urban city.... I was careful in transferring my SIM as well.
there a slew of threads around forums discussing this issue and related (among others see through https://code.google.com/p/android/issues/detail?id=24345"]https://code.google.com/p/android/issues/detail?id=24345
Is is time for class action against Verizon for improper testing procedures and wrongly sending faulty devices as new (which they can pass along to Samsung since ultimately, it is probably Samsung who is playing dumb) ?

deejaycin said:
Hey guys ever since getting this phone ive been having to keep getting replacements for it and it still havent fixed the various problems that ive had with this phone.
1. microphone will cut out during calls and sound will stop working.
This problem has been resolved from getting a replacement through verizon's warranty program.
After receiving my replacement however, i am now getting the signal drop issue where the only way for the phone to work is putting it in CDMA mode. Ive researched online and found that various other people have been experiencing the same problem with their galaxy nexus. So i go to the store to order another replacement.
After receiving my 3rd replacement, still no luck. This phone is still experiencing the same problem has the last where the signal would randomly keep dropping. So i go back into the store and decide to switch out the sim card for the phone and order another replacement.
The 4th replacement comes in and to still no surprise the signal keeps dropping off. I found that both korean made phones and chinese made phones are experiencing the same problem. Ive changed my SIM card, rooted and unrooted, tried various roms, updated to the unofficial 4.1 jelly bean update and still nothing fixes this damn radio problem.
Im so fed up with this phone but if anyone has any suggestions it would be greatly appreciated as i have no idea how to get a working galaxy nexus and have never experienced a working one still. I would KILL to get a phone that actually keeps a 4g signal ><
Click to expand...
Click to collapse
This is the VZW development thread. You'll find better responses /answers to your questions in the proper forum.
XDA Mods please move to proper thread.

Thread moved. Please do not post general threads or questions in the development section. Thank you.
---Jay--- From the GNex

[GPS issue] Slow to no GPS... Ready to give up.. Maybe

Ever since flashing to JB my GPS is not working properly anymore...even tried going back to stock ICS and still no go. I know this is a known issue apparently, I've done plenty of research, tried a few fixes and nothing.
I really like this phone, but I also need a reliable GPS.
On CM10 I get a blinking icon and if I'm lucky get a lock after a minute, if not it will just blink forever.
On maddoggin I get no blinking icon at all and maybe get a lock after a reboot, otherwise nothing. On other ROMs it's pretty much the same thing. Before all this I was getting 3-4 second locks indoors.
Something is definitely wrong with it, missing files, wrong files , who knows...
Anybody have some suggestions on what to try? I'll give to this weekend, if I can't find a fix I'll just buy a different phone at this point.....
TIA!
Sent from my Galaxy Nexus using Tapatalk 2

Tried flashing JB factory images for your device? Does logcat provide any clues?
Sent from my Galaxy Nexus using Tapatalk 2

Petrovski80 said:
Tried flashing JB factory images for your device? Does logcat provide any clues?
Sent from my Galaxy Nexus using Tapatalk 2
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Click to collapse
Where would I get JB factory images at? So far the only roms I've flashed are Maddoggin's, CM10 JellyBro, and BlackBean.
Thanks

AFAIK there are no Google factory inmages for the Sprint GN

Ah yes, I forgot. Google dropped support. How about suggestion #2 then (logcat)?

Same problem for me on gnex gsm tmobile. Gps was perfect before 4.1.1 now it has gotten pretty unreliable I thought it was that solar flare thing a few weeks ago but I'm still having the problem.
Sent from my Galaxy Nexus using xda app-developers app

phantasybm said:
Same problem for me on gnex gsm tmobile. Gps was perfect before 4.1.1 now it has gotten pretty unreliable I thought it was that solar flare thing a few weeks ago but I'm still having the problem.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
I did the ota update to JB and also had slow locks (like up to a minute, not as bad as some complained about). Different ROMs were about the same, until rasbean. Now my GPS performs as it did on ICS, coincidence? Perhaps. I may never know as I'm liable to stay on rasbean for a long long time.
Sent from my Galaxy Nexus using xda premium

Maybe detective hardware? Go back to stop and take it to a repair store.

I finally caught the problem: GSM carrier (AT&T in my case)!
Actually all remedies barely work on my GSM Galaxy Nexus ordered from play store. I even flashed back to 4.1.2 factory image and it did not help either. If you are like me, simply take the SIM card out and see if it locates much faster (<1min for first lock and <10s thereon).
In terms of GPS first lock, "No SIM" better than "with SIM but airplane mode" better than "phone signal on". In some locations (e.g. Centre PA) GSM signal does not bother that much but in some other locations (e.g. Baltimore MD; Cape Cod, MA) the GSM signal is a real killer.
There is definitely some kernel/baseband problem! I am just providing as much information as I can to assist professional troubleshooting to this annoying problem.

Verizon 4.0.4/4.0.5 Radio intermittent signal loss

I am on my sixth nexus. I am running Vicious's 4.1.1 rom rooted and not running any weird power saving apps and turning off my wifi when not at home. The radio signal either turns off completely for a few seconds or cannot connect to data services constantly when trying to use the phone. There is nothing I am doing that creates this problem consistently. It is random. Sometimes i can make a call and talk for an hour and have no problems sometimes i can be in the same area and make a call and it continually drops the call after a few seconds to a few minutes. 4g rarely works though it shows its connected. I am running what i believe to be the latest radio for verizon I515.10V.FC04/I515.FC05. I am open to suggestions on radio's app's anything to get this corrected. I even tried going back to stock and letting Verizon update the phones to start and the problem still persists. i travel a lot and it does not seem to do it in any area more than another. but It has become a constant nu sense when talking to my customers on the phone. or trying to connect to data services. PLEASE HELP
Verizon Galaxy Nexus LTE

4.0.5?
Sent from my Stock AOSP Android 4.1.1 Galaxy Nexus

Look under your battery. Is your nexus made in China or Korea? Korea ones generally are much more reliable
Sent from my Galaxy Nexus using Tapatalk 2

tacosrdelicioso said:
Look under your battery. Is your nexus made in China or Korea? Korea ones generally are much more reliable
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
China!!! hey own our country and apparently they just owned me... lol

tacosrdelicioso said:
Look under your battery. Is your nexus made in China or Korea? Korea ones generally are much more reliable
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
It's hit or miss with either. I just sent in a Korean handset for this issue.
Sent from my Galaxy Nexus using Tapatalk 2

so I guess
So I Guess i'm a minority when it comes to this issue since no one else seems to be responding

Sdalton19 said:
So I Guess i'm a minority when it comes to this issue since no one else seems to be responding
Click to expand...
Click to collapse
I had the same issue, finally my 3rd gnex works perfect on Verizon, my signal would drop for about 30 seconds and come back hardly ever worked my first gnex didnt work at all. Theres another thread on here with the same issues, Just need to keep replacing them till you get a good one.

supercobaltss said:
I had the same issue, finally my 3rd gnex works perfect on Verizon, my signal would drop for about 30 seconds and come back hardly ever worked my first gnex didnt work at all. Theres another thread on here with the same issues, Just need to keep replacing them till you get a good one.
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Click to collapse
thank you. I kinda thought the same thing. But i'm dealing with Asurion phone insurance and they aren't very concerned with getting me one that works... Talked to them a little bit ago and they are sending me another new one again...

Defective Radio?

I have been having a lot of problems with my new honey, namely in the signal department! I went through a whole thing with it right after activation...it worked, then didn't, then did...etc. A chat session, phone call, & 2 trip to the actual store (all in 1 day!) resulted in them doing a factory reset and sending me on my looney way. It seemed to have helped, for about a day and a half. Now it is dropping signal again! It seems to do so, sometimes, when I have the wifi on. But then sometimes not (I'm not sure if wifi is culprit or coincidence.)
The ATT store employees said I may have changed a setting (I'm sure I didn't as I don't know of any setting that would even cause that!) and also "explained" my signal will naturally fluctuate...(They think I am an idiot, obviously and of course the phone was working fine when I was there...duh!) They also gave me a new sim card.
I *really* want to love this phone! But I'm finding it frustratingly undependable. Texts won't send when I need them to. I'm not getting them either, always. Voice is hit or miss when it drops (sometimes it works, sometimes not.) I have ALSO noticed the signal is not as strong as my old beloved Cappy. That thing was a horse (and I'm thinking of going back to it if this new one doesn't wise up!) Seriously, $300 bucks for a brand new phone & it can't keep a proper signal?
Is it the radio? Is it the software (still 100% stock, unrooted)? Should I make them give me a new one? What if it doesn't work, either? Flashing it to fix the issue is fine for me, but I've been holding out for multi-view before I get flash-crazy. lol Not to mention I may have to return it so better to not mess with it [yet]. I'm very frustrated & tired of getting looked upon like I'm the typical woman idiot who is not as smart as her new smartphone!!! I am NOT imagining it!!!

k.babymamma said:
I have been having a lot of problems with my new honey, namely in the signal department! I went through a whole thing with it right after activation...it worked, then didn't, then did...etc. A chat session, phone call, & 2 trip to the actual store (all in 1 day!) resulted in them doing a factory reset and sending me on my looney way. It seemed to have helped, for about a day and a half. Now it is dropping signal again! It seems to do so, sometimes, when I have the wifi on. But then sometimes not (I'm not sure if wifi is culprit or coincidence.)
The ATT store employees said I may have changed a setting (I'm sure I didn't as I don't know of any setting that would even cause that!) and also "explained" my signal will naturally fluctuate...(They think I am an idiot, obviously and of course the phone was working fine when I was there...duh!) They also gave me a new sim card.
I *really* want to love this phone! But I'm finding it frustratingly undependable. Texts won't send when I need them to. I'm not getting them either, always. Voice is hit or miss when it drops (sometimes it works, sometimes not.) I have ALSO noticed the signal is not as strong as my old beloved Cappy. That thing was a horse (and I'm thinking of going back to it if this new one doesn't wise up!) Seriously, $300 bucks for a brand new phone & it can't keep a proper signal?
Is it the radio? Is it the software (still 100% stock, unrooted)? Should I make them give me a new one? What if it doesn't work, either? Flashing it to fix the issue is fine for me, but I've been holding out for multi-view before I get flash-crazy. lol Not to mention I may have to return it so better to not mess with it [yet]. I'm very frustrated & tired of getting looked upon like I'm the typical woman idiot who is not as smart as her new smartphone!!! I am NOT imagining it!!!
Click to expand...
Click to collapse
I would definitely take it back and make them give you a new one.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Sounds like your antennae is shorting out or something like it wasn't soldered properly or the cable isn't secure. Would explain why WiFi affects it. I'd go there and demand a replacement and if they don't wanna budge your within 30 day no questions return. Then go to a diff store and get a new one. I really don't see it being a software issue.
Sent from my SAMSUNG-SGH-I317 using xda premium

cjsspape said:
Sounds like your antennae is shorting out or something like it wasn't soldered properly or the cable isn't secure. Would explain why WiFi affects it. I'd go there and demand a replacement and if they don't wanna budge your within 30 day no questions return. Then go to a diff store and get a new one. I really don't see it being a software issue.
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
Is it possible that whatever the problem was, it miraculously resolved itself? I had it drop signal two more times since this post, then nothing since. It's been working perfectly. I hate to keep it if it might arise again but I hate to return it if it was some weird fluke thing.
This may or may not be related to the above problem: has anyone noticed their reception is not as good as on a previous device? I had a Cappy and it always got great signal. I noticed this one is not as strong in the same places I previously visited with my old phone. Although admittedly, it seems to be improving. Does that even make sense or is even possible? Just like me, my phone has to be the goofball of the bunch!

k.babymamma said:
Is it possible that whatever the problem was, it miraculously resolved itself? I had it drop signal two more times since this post, then nothing since. It's been working perfectly. I hate to keep it if it might arise again but I hate to return it if it was some weird fluke thing.
This may or may not be related to the above problem: has anyone noticed their reception is not as good as on a previous device? I had a Cappy and it always got great signal. I noticed this one is not as strong in the same places I previously visited with my old phone. Although admittedly, it seems to be improving. Does that even make sense or is even possible? Just like me, my phone has to be the goofball of the bunch!
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Click to collapse
Haha I'm glad its working better but I still think it may be hardware related. I get better signal now with this device then my sIII or my note before it. Have ya done anything to your phone at all? Root mod etc?
Sent from my SAMSUNG-SGH-I317 using xda premium

cjsspape said:
Haha I'm glad its working better but I still think it may be hardware related. I get better signal now with this device then my sIII or my note before it. Have ya done anything to your phone at all? Root mod etc?
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.

k.babymamma said:
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
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Click to collapse
With enough "negotiating" they'll take it back haha. Plus are you still within your no ask return window? Just explain how its sporatic but annoying to the point its not functional for reliable use and they should do something within their power to help ya out
Sent from my SAMSUNG-SGH-I317 using xda premium

k.babymamma said:
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
Click to expand...
Click to collapse
You spent enough money on the device, you should be absolutely happy with it, not apprehensive. If you wait past the return date, it's going to sit in the pit of your stomach for 20 months and ruin your enjoyment of it until you can upgrade again. Not worth it. Smile your brightest smile, walk into the store, very nicely tell them that you've had multiple issues and the AT&T phone reps said to go in and ask for an exchange. That's it. They're going to count on you being intimidated and going away. Smile, be nice, and don't be intimidated.
If they say you have to reproduce the problem, invite them to spend the day with you. The Note 2 is amazing and you shouldn't settle if you believe your hardware is having problems.

UserNamer said:
You spent enough money on the device, you should be absolutely happy with it, not apprehensive. If you wait past the return date, it's going to sit in the pit of your stomach for 20 months and ruin your enjoyment of it until you can upgrade again. Not worth it. Smile your brightest smile, walk into the store, very nicely tell them that you've had multiple issues and the AT&T phone reps said to go in and ask for an exchange. That's it. They're going to count on you being intimidated and going away. Smile, be nice, and don't be intimidated.
If they say you have to reproduce the problem, invite them to spend the day with you. The Note 2 is amazing and you shouldn't settle if you believe your hardware is having problems.
Click to expand...
Click to collapse
Yes. I have decided to take it in later today, as my 14 days is up on Friday. I hope they have stock of them. Anyhow...I have another question. If a phone is sitting still with no movement (and the weather is good, lol) will there be variations in signal strength? I get 3 bars with 4G showing, then it drops to one tiny bar. Sometimes the 4G disappears then reappears. The it will go back up to 4 bars. All in the course 5 minutes! I do realize signal will vary with movement but will it if your phone is just sitting there?
I am trying to experiment a little. I just realized/remembered that I had (uneventfully) dropped my phone (not hard, in-case) about the same time as my dropped signal problem pretty much resolved itself. So then I was like, hmm, maybe there IS something loose inside. I've tried gently shaking/jarring it here on my desk, coincidentally with the bars dropping back to just 1 as a result. But then again it may be coincidental as they are seeming to waiver A LOT. I just wondered if it is normal.
I never really stared at my old phone (Galaxy1) here at my desk but I'm almost positive it always had more than 1 bar at this same location and I never noticed it waiver like this one. But like I said I never had to make myself stare at it to check, either! lol Just wondering if someone knows a little more about cellphone signal 101 than me.

I have the issue of no 4G HSPA+ but I can get a strong LTE signal when in an LTE reception area. I'm wondering if you are in an LTE area and can get LTE? Where are you located?
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I have noticed problems with my GN2 as well. Mine shows I have signal but my data stalls or doesn't seem to work as it should. I'm in an area where there shouldn't be any problems. Only seems to happen in non LTE areas. Whenever I have LTE signal this thing is blazing fast.
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Update: Took the phone in. Basically, they had never heard of the issue with this phone. But...I walked away with a replacement. So far so good though I've had it only a few hours. The girl was very nice & explained even though I was borderline limit she would take care of me. I told her I received it Fri the 9th but she said they were basing the 14 days on the 7th! I said I didn't physically have it till the 9th! Jeeze. Moot point since she was going to take care of it anyhow but it just concerned me how (corporate) att could chop 2 days of my in-store return time!
So no, I'm not in LTE land, unfortunately. 3g H+ & E only though I can't complain about the coverage or speed. Good enough for me 4 sure.
The signal bars waivered quite a bit even while in the store. They said while some fluctuation is normal it shouldn't be as much as it was doing especially with the close proximity of the tower & good weather and especially while just sitting on the counter.
I downloaded the free app "No Signal Alert" from the Play Store. In just a few hours it recorded lost signal 4 times! (In a very good coverage area) [my first phone b4 the exchange] Consider using it if you want to see if you are losing signal like I was. Handy app!
Hopefully this is a good one. I know it sounds goofy but this phone seems to even move faster than the other. Weird. It will be interesting to hear if anyone else is having this problem. Maybe there was a bad batch of them or something? Like the Nexus I read about & their signal problems.
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Haha im glad that they helped ya! No its not goofy or silly to think that one phones faster then another because no two phones are alike. The silicone chips are very different and performance can very greatly. I had an s3 that wouldnt take custom kernels to save its life but I got it replaced after a two year old and a toilet incident haha and that one took even the most abusive settings in stride!
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I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
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williamsjscott said:
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
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Click to collapse
Yea my wifi lte transfer is always spot on so something may be wrong
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williamsjscott said:
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
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Click to collapse
Sounds very similar to how mine is acting. I'm wondering if it is the ATT smart WiFi app causing the problem. Shows data incoming and outgoing but stalls.
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kkl0wn said:
Sounds very similar to how mine is acting. I'm wondering if it is the ATT smart WiFi app causing the problem. Shows data incoming and outgoing but stalls.
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Click to collapse
That's exactly how it's acting for me. I just now disabled the AT&T Smart WiFi app and after a quick restart and toggle test there was no problems, but I'm not sure if the problem will only pop up after I've been on wifi for a while. I'm going to see if it keeps doing it tomorrow.
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Disabling Smart WiFi appeared to fix the problem.
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What I noticed today is that when this same issue happens, with 4G icon and wifi icon both active, it occurs after I manually check for a firmware update within the system settings. The 4G icon doesn't go away until I reset the phone.
Also I manually deleted the all the AT&T boat ware apps before this was happening so the smart wifi app is not causing this for me.
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Weird, if you get the issue and don't have the Smart WiFi app then it must be something else and it was coincidence that it worked normal for me today. I've only checked for firmware once (when I first got my phone) so it must be something else causing it. I'm hoping the multi view firmware will also have a fix for it.
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