Develop Bugs

VZW GNex. Will getting a replacement fix this?

So I'm one of the unfortunate users that has the stupid mic muting issue. I've just been dealing with it and waiting to see if a update from vzw ends up fixing it. Well, it's been five months and still no update. I rooted my phone immediately after the first time I ran into the problem. I'm on the 4.0.4 radio now and it's still there.
So has anybody had luck switching out devices? It sucks because my screen is beautiful and the call muting issue is the only one I have. Should I go through the hassle of getting a replacement?
Edit* crap, can a mod move this to q/a.
Sent from my Galaxy Nexus using Xparent Blue Tapatalk 2

I've never had this issue on my LTE GNex. I don't believe its a common issue. I would definitely get it replaced.

what exactly happens that mutes it, and for how long? does it happen when you are not holding the phone?
reason i ask, is the microphone is a tiny hole on the bottom of the phone, and if you hold the phone like many do, with a finger underneath, even slightly blocking this hole will completely mute the microphone out.

cancerouspete said:
what exactly happens that mutes it, and for how long? does it happen when you are not holding the phone?
reason i ask, is the microphone is a tiny hole on the bottom of the phone, and if you hold the phone like many do, with a finger underneath, even slightly blocking this hole will completely mute the microphone out.
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To all Verizon Galaxy Nexus users who have no idea what issue we are talking about, read the following:
http://code.google.com/p/android/issues/detail?id=24019
It basically happens on full signal (with LTE and/or CDMA turned off and on), stationary or moving, under bluetooth + speaker + ear piece while physically holding the phone or not, makes our voice turn into a choppy robotic sound and we can hear them but the other party can't hear me.
Only resolution to this problem is hang up and call again.
There is a huge variation among devices, some has this issue as soon as 5 seconds into a phone call, some have it well into 15 mins or even 40 mins into a call. Some happens basically on every other call, some happens once in a bluemoon.
Yes, we've all tried every single ROMs and radios. And yes, we are not holding it wrong to cover our mic with our finger tips.
And yes, it is not user error because it happened to all 2 new gnex and 2 refurbished replacements STOCK without any apps on it. I got mine to happened on pretty much the entire state of california (I travel very frequently from SoCal to NorCal)
The only reason a few might not face this issue is simply because 1) either they picked the cream of the crop out of all these affected devices 2) not using the GNex as a phone as much as some of us do.
I simply do not use GNex for business purposes...
To OP, getting a replacement might help a little but no promises.

Man I'd have replaced it long ago. I would imagine it's hardware related or they would've pushed an OTA to fix it. I read somewhere that Verizon stated an update would be sent out that would fix it, but I'm not buying it.
Sent from my Galaxy Nexus using Tapatalk 2

Yeah I'm just scared to swap it out and receive one with a ****ty screen. Plus I have a invisible shield on here. And there's no guarantee it will be resolved. Has anyone had any luck with swapping them out? I really don't want to switch to a different phone. I've waited for a nexus device to hit verizon for so long.
Sent from my Galaxy Nexus using Xparent Blue Tapatalk 2

Ya know, honestly, I'm not all that impressed with the phone. I've only had it a couple weeks, but it doesn't do anything better than the Epic 4G Touch that I came from. The E4GT was awesome, the Sprint network, not so much. The camera and battery life were just so much better and I'm struggling with that.
Sent from my Galaxy Nexus using Tapatalk 2

bangdrum said:
Edit* crap, can a mod move this to q/a.
Sent from my Galaxy Nexus using Xparent Blue Tapatalk 2
Click to expand...
Click to collapse
Gotcha Bro
FNM

I just got off the phone with VZW about this very issue. They said they have a release tentatively scheduled for May, but "tentatively" could end up being August. It's a known issue so, there's no workaround for it and getting a replacement probably won't help.
The only thing they could possibly offer is switching to another device altogether. Spec-wise, the Galaxy Nexus is at the top for me so I don't want another phone. (frustration)
Alas, depending on what's important to you, you may just be better off waiting for the update. :-(

blackdiamond01 said:
I just got off the phone with VZW about this very issue. They said they have a release tentatively scheduled for May, but "tentatively" could end up being August. It's a known issue so, there's no workaround for it and getting a replacement probably won't help.
The only thing they could possibly offer is switching to another device altogether. Spec-wise, the Galaxy Nexus is at the top for me so I don't want another phone. (frustration)
Alas, depending on what's important to you, you may just be better off waiting for the update. :-(
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Click to collapse
This is why I'm glad I asked. I don't want to bother with getting a refurbished phone for nothing.
Sent from my Galaxy Nexus using Xparent Blue Tapatalk 2

I know it's kind of a old thread but wanted to update my experiences.
I am on my second replacement now and I'm sticking with it. I've had the issue maybe 3 times in the month I've had it. My first replacement had a terrible screen, crappy signal, and the muting issue happened just as frequently as before if not more.
I'm assuming this will never be spoken of by Samsung since we've already had the phone almost a year with no acknowledgement. I just hope the next nexus is a different manufacturer (HTC especially) since every Samsung phone I've had has had issues with the actual phone part. My first being the fascinate and now this. Especially since if I want to upgrade from now on ill end up paying full price.
Sent from my Nexus 7 using Tapatalk 2

bangdrum said:
I know it's kind of a old thread but wanted to update my experiences.
I am on my second replacement now and I'm sticking with it. I've had the issue maybe 3 times in the month I've had it. My first replacement had a terrible screen, crappy signal, and the muting issue happened just as frequently as before if not more.
I'm assuming this will never be spoken of by Samsung since we've already had the phone almost a year with no acknowledgement. I just hope the next nexus is a different manufacturer (HTC especially) since every Samsung phone I've had has had issues with the actual phone part. My first being the fascinate and now this. Especially since if I want to upgrade from now on ill end up paying full price.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
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I have had the same problem.
I've gone through 2 replacements and still the same issues have occurred. The update that was supposed to fix this was released in May and it fixed nothing. I called Verizon several times asking what will be done about this. Their answer is that another update will fix this. I frankly don't believe it.
Verizon also told me that Samsung is aware and they're "actively" working on a fix.
Being that I use this phone to make business calls, I can't have a phone that I can't depend on. Their answer: We can give you the RAZR. Not the RAZR Maxx - the RAZR.
I said that won't work because the RAZR doesn't compare to my phone as far as specs go. It's worth 200 less than my phone on their website.
The only phone that compares to mine is the Galaxy S3. Not to mention, I flat-out don't like the RAZR (or the RAZR Maxx). They said they couldn't give me the S3 because the phone was just released.
So, in short, I'm VERY upset with Verizon, because I don't feel like I'm being treated fairly. I'm willing to wait for this so called fix they will push out since my warranty is until December and they claim they'll get it right this time. But if this doesn't work....well, I feel sorry for whichever Customer Rep catches my evil side lol.

Yeah they are gonna get an earful tomorrow when I call. I've had the phone maybe 18 days and it didn't start this until day 11 and ever since its been non stop. I don't think any of us should suffer through calling 10-15 times per 30 minute conversation.
Sent from my Galaxy Nexus using xda premium

donnieseech said:
Yeah they are gonna get an earful tomorrow when I call. I've had the phone maybe 18 days and it didn't start this until day 11 and ever since its been non stop. I don't think any of us should suffer through calling 10-15 times per 30 minute conversation.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Good luck with that. I'd be interested to know how that works out for ya. Hopefully you'll get a decent answer.

blackdiamond01 said:
I have had the same problem.
I've gone through 2 replacements and still the same issues have occurred. The update that was supposed to fix this was released in May and it fixed nothing. I called Verizon several times asking what will be done about this. Their answer is that another update will fix this. I frankly don't believe it.
Verizon also told me that Samsung is aware and they're "actively" working on a fix.
Being that I use this phone to make business calls, I can't have a phone that I can't depend on. Their answer: We can give you the RAZR. Not the RAZR Maxx - the RAZR.
I said that won't work because the RAZR doesn't compare to my phone as far as specs go. It's worth 200 less than my phone on their website.
The only phone that compares to mine is the Galaxy S3. Not to mention, I flat-out don't like the RAZR (or the RAZR Maxx). They said they couldn't give me the S3 because the phone was just released.
So, in short, I'm VERY upset with Verizon, because I don't feel like I'm being treated fairly. I'm willing to wait for this so called fix they will push out since my warranty is until December and they claim they'll get it right this time. But if this doesn't work....well, I feel sorry for whichever Customer Rep catches my evil side lol.
Click to expand...
Click to collapse
Exact same story they told me. I'm in my 5th device. 1st one camera broke completely and signal issues. 2nd one screen had a nasty yellow tint on half the screen. 3rd one had the worst screen I had ever seen. I wish I would have taken pictures to show. 4th one was great till the ear speaker completely went out and the speaker broke. 5th one that I currently have has a beautiful screen with no issues so far.
Sent from my Galaxy Nexus using xda premium

The worst phone signal/reception quality in over 15 years!

Hi. Don't get me wrong, I love my phone, its excellent for internet and general usage BUT as a mobile phone its the worst I have ever had. I'm on 4.04 in the UK with o2. Been with o2 for over 15 years worked at the same place for over 15 years and lived at the same place for over 10years, in this time I have probably had over 12/14 mobile phones and never had the problems I have now. I know its got to be the phone as everything else has stayed the same! When at work I have to turn 3g off or don't have any signal all day, never had this with 2 iPhones and other Nokias. When at home I am always on wifi, but phone reception/quality is awful even though on previous 7 phones at this address I have never had any problems! I don't want to stray away from stock as its too complicated and I shouldn't have to to be honest! My only solution is sell the phone on eBay and go back to a previous phone which had better quality calls. Don't want to do this but cannot see any other solutions! If apple had made the iPhone 4 with a bigger screen I wouldn't have got this but I did and am generally happy with it but know as soon as I can, its going! Can't take the poor call quality anymore!
Rant over!

Get a new phone. That's your only option.
Sent from my Galaxy Nexus using xda premium

I love my call quality.

Nothing wrong here, I get at least enough signal to make a call everywhere that I go, that's all I ask for in my phone.

http://forum.xda-developers.com/showpost.php?p=25930237&postcount=71
Read my comments regarding signal strength.

El Daddy said:
Get a new phone. That's your only option.
Sent from my Galaxy Nexus using xda premium
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I agree. Is a hardware issue nothing new here. I switching to the GS3 when it drops here in the U.S.
Sent from my Galaxy Nexus using xda premium

switched to one x
went from 20% no signal in house to 0%
much better

aimetti said:
switched to one x
went from 20% no signal in house to 0%
much better
Click to expand...
Click to collapse
Not sure what you mean?

Matcarroll said:
Not sure what you mean?
Click to expand...
Click to collapse
Signal Quality is perfect here... full bars, great call quality..
Not sure why you're experiencing the problem considering your environment has stayed the same...
1. You may want to pull out the SIM card and put it into your old phone to see if the signal is there... if you got a new SIM card with this phone, could be faulty? Maybe go into your provider and get a new one.
2. Have you tried factory resetting the phone? Maybe something you tried/downloaded then uninstalled caused havoc to your phone?
3. Is this bad quality consistant? Or over the past few days? Maybe your provider was tweaking their systems during certain times of the day?
4. Do you know anyone else with a GNEX that is on the same provider you are? Maybe try their phone in your environment and see if you have bad signal.
Not making excuses for the phone, but its hard to blame the product itself when the majority of others aren't having a problem... You may just have a defective unit that needs replacing. If you like the features of the phone compared to the other phones you've had, you may regret going back without at least trying a replacement unit

The only problem is the Wi-Fi is considerably inconsistent to let's say, a GS2. Otherwise, I haven't encountered any issues with call or connection.
Sent from my Galaxy Nexus using XDA

This is my second galaxy nexus phone and also second simcard and nothing different. I think it just has a awful radio! Had the same problem with old phone and returned it and now this one and likewise with different simcards. My reception/line quality is better when phone set to 2g only rather than 3g regardless as to whether I'm on wifi or not. I know loads of people are having similar problems, or certainly was before the new radio and 4.04 arrived. I only use phone for calls 10% of general use and as I said, it does everything else perfectly. Maybe I expect perfection!

I get one less bar than i had on my rezound. Never dropped a call though.

I got worse reception on the HTC myTouch 3G and 4G.

fix-this! said:
I get one less bar than i had on my rezound. Never dropped a call though.
Click to expand...
Click to collapse
hey, you look familiar lol

Have you tried flashing any other radios? The new radio that came with 4.0.4 did not work at all with my carrier here in Australia - ie I could not even get on the network. Flashed a different radio and now working fine...

What dBm do you get compared to other phones, not just looking at the bars.
Also don't cover the antenna with your hand in low signal areas, its very sensitive.

Matcarroll said:
This is my second galaxy nexus phone and also second simcard and nothing different. I think it just has a awful radio! Had the same problem with old phone and returned it and now this one and likewise with different simcards. My reception/line quality is better when phone set to 2g only rather than 3g regardless as to whether I'm on wifi or not. I know loads of people are having similar problems, or certainly was before the new radio and 4.04 arrived. I only use phone for calls 10% of general use and as I said, it does everything else perfectly. Maybe I expect perfection!
Click to expand...
Click to collapse
Then get a different phone, enjoy it, and forget this sad moment in your life.
Sent from my Galaxy Nexus using XDA

johnwaynegacy said:
hey, you look familiar lol
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yeah i got a nexus from verizon when i traded in my rezound. couldn't stand sense and the horrid battery life.
if you guys want, try combining the 4.0.4 lte & 4.0.2 cdma radios in a hybrid type thing. i read this on rootzwiki and tried it tonight. so far it helped my reception.

Still got this problem. I am at the point where I am going to sell this phone and buy something else which I can use as a phone!

Matcarroll said:
Still got this problem. I am at the point where I am going to sell this phone and buy something else which I can use as a phone!
Click to expand...
Click to collapse
It was bad a month ago...did you expect something magical to happen?

[GPS issue] Slow to no GPS... Ready to give up.. Maybe

Ever since flashing to JB my GPS is not working properly anymore...even tried going back to stock ICS and still no go. I know this is a known issue apparently, I've done plenty of research, tried a few fixes and nothing.
I really like this phone, but I also need a reliable GPS.
On CM10 I get a blinking icon and if I'm lucky get a lock after a minute, if not it will just blink forever.
On maddoggin I get no blinking icon at all and maybe get a lock after a reboot, otherwise nothing. On other ROMs it's pretty much the same thing. Before all this I was getting 3-4 second locks indoors.
Something is definitely wrong with it, missing files, wrong files , who knows...
Anybody have some suggestions on what to try? I'll give to this weekend, if I can't find a fix I'll just buy a different phone at this point.....
TIA!
Sent from my Galaxy Nexus using Tapatalk 2

Tried flashing JB factory images for your device? Does logcat provide any clues?
Sent from my Galaxy Nexus using Tapatalk 2

Petrovski80 said:
Tried flashing JB factory images for your device? Does logcat provide any clues?
Sent from my Galaxy Nexus using Tapatalk 2
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Click to collapse
Where would I get JB factory images at? So far the only roms I've flashed are Maddoggin's, CM10 JellyBro, and BlackBean.
Thanks

AFAIK there are no Google factory inmages for the Sprint GN

Ah yes, I forgot. Google dropped support. How about suggestion #2 then (logcat)?

Same problem for me on gnex gsm tmobile. Gps was perfect before 4.1.1 now it has gotten pretty unreliable I thought it was that solar flare thing a few weeks ago but I'm still having the problem.
Sent from my Galaxy Nexus using xda app-developers app

phantasybm said:
Same problem for me on gnex gsm tmobile. Gps was perfect before 4.1.1 now it has gotten pretty unreliable I thought it was that solar flare thing a few weeks ago but I'm still having the problem.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
I did the ota update to JB and also had slow locks (like up to a minute, not as bad as some complained about). Different ROMs were about the same, until rasbean. Now my GPS performs as it did on ICS, coincidence? Perhaps. I may never know as I'm liable to stay on rasbean for a long long time.
Sent from my Galaxy Nexus using xda premium

Maybe detective hardware? Go back to stop and take it to a repair store.

I finally caught the problem: GSM carrier (AT&T in my case)!
Actually all remedies barely work on my GSM Galaxy Nexus ordered from play store. I even flashed back to 4.1.2 factory image and it did not help either. If you are like me, simply take the SIM card out and see if it locates much faster (<1min for first lock and <10s thereon).
In terms of GPS first lock, "No SIM" better than "with SIM but airplane mode" better than "phone signal on". In some locations (e.g. Centre PA) GSM signal does not bother that much but in some other locations (e.g. Baltimore MD; Cape Cod, MA) the GSM signal is a real killer.
There is definitely some kernel/baseband problem! I am just providing as much information as I can to assist professional troubleshooting to this annoying problem.

Can you burn your radios?

It looks like I may have done it again. On my first galaxy nexus I had it for over a year and then all of a sudden I had no signal and whenever I tried to call I got a mobile network not available. Now it has happened again. Can the radios malfunction for no reason or is flashing Roms too much a bad thing for it. Just trying to get more info on it since googling did yield much help...thnx in advance
Sent from my Galaxy Nexus using Tapatalk 2

I'd like to know too, since this is pretty much what happened to me. I "only" flashed 12 times total. I am under the impression that the NAND memory is good for a couple of hundred writes.

Yea its pretty weird and I'll say maybe random but it all ready happened twice. Not sure if its only an issue with Verizon galaxy nexus or all of them but right now I'm in the process of unrooting and relocking.
Sent from my Galaxy Nexus using Tapatalk 2

It could also be your ROM/Kernel combination. Might try changing ROM's and/or Kernels to see if that helps. Our phones can be temperamental sometimes

I flashed more than 100 times now, ans no problems here...
Sent from my Nexus Prime

67jeffh said:
It could also be your ROM/Kernel combination. Might try changing ROM's and/or Kernels to see if that helps. Our phones can be temperamental sometimes
Click to expand...
Click to collapse
I flashed two different roms after seeing my signal dead and nothing. This morning i went back to stock 4.1.1 and still nothing. Its all good since i allready called verizon and they are sending me a replacement but i just cant believe this has happened twice in my last two nexus devices.

thegtfusion said:
I flashed more than 100 times now, ans no problems here...
Sent from my Nexus Prime
Click to expand...
Click to collapse
yea i had my nexus since launch day and rooted it and started flashing in about a week. but after 13 months of constant flashing whether it be nightlies or major updates, the signal just burned out or something, not really sure what happened. When i went to a verizon store they were clueless as always (but to be fair its not like i brought up the fact that i was rooted or anything so they had no idea) and gave me a replacement and in one week the same thing happened again, just want to find out if it is possible to burn the radios or if its an LTE radio burn out?

So I'm guessing its a very rare thing to burn the radios.
Sent from my Galaxy Nexus using Tapatalk 2

nyjohn said:
So I'm guessing its a very rare thing to burn the radios.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
My radios quit and I just replaced the sim card. After that all was fine.

Zero Bars in my House

Hi guys,
My Galaxy Nexus running stock 4.2.2 started getting zero bars reception in my house in about mid December. At the time, I hadn't done anything different to it, so I assumed it would go away over time, so I focused on my final exams instead. Flash forward to today, it's been months since I have had reception on my phone. This is a really big problem for me, as I can't even take phone calls or send/receive texts. I've been using Rogers One Number and Whatsapp through WiFi to get by, and it sucks.
My brother has the same phone, and I helped him flash the Google stock ROM, so hes running same everything as me. I've tried plugging his Sim into mine and my phone still gets zero bars (his is fine). I've tried plugging my Sim into an old Samsung dumbphone, and it was fine. I don't remember if I tried my brothers phone... I will if I have to.
I had no problems for the months I owned the phone leading to December (since about March last year). I've tried scouring the forums for solutions, but I get flooded with Verizon reception problems... I'm in Canada on Rogers, and had my phone working well until December, so it's not the right problem.
According to the secret menu, it says I have -107dBm (fluctuating to -111dBm within the typing of this message), 1 asu. I have no idea what that means, but I see everyone always posting this with reception issues. I've tried doing a backup and a factory reset, with no results. I've tried flashing to stock 4.1 with no results. This leads me to believe it's a hardware issue, so I tried opening it up to see if the antenna was loose; it was not.
Please tell me what kind of additional information I need to provide for you guys to try to help me. Am I supposed to try flashing a new radio? Which am I supposed to use if I'm in Vancouver, BC on Rogers?
I found this forum (http://forum.xda-developers.com/showthread.php?t=2163312&page=), with a magical solution of waiting the next day. Unfortunately, I've been waiting for months.
Regards,
Eddy.
Sent from my Galaxy Nexus using xda app-developers app

http://forum.xda-developers.com/showthread.php?t=1800550
There was also this incident that happened last year that I posted about, but it quickly went away after the "squeeze" solution. I've tried the squeeze solution since then, and even opening it up to check the antenna with no results.
Sent from my Galaxy Nexus using xda app-developers app

Sounds like a hardware issue. If its within warranty, have it replaced or do an insurance claim if you have it.
Sent from my Galaxy Nexus using Tapatalk 2

JPBeard21 said:
Sounds like a hardware issue. If its within warranty, have it replaced or do an insurance claim if you have it.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Unfortunately, I have neither options, as I purchased it new through Craigslist. I'm capable of opening it up, and would be happy to replace parts... does anyone know where I can find out what parts I would need in such a scenario as well as where I could purchase?

R: Zero Bars in my House
Take a look to ifixit teardown if you want to know which part is changeable
Sent from my Galaxy Nexus using xda app-developers app