hey.
i bricked my htc diamond a few months back using that cdma tool and it was a gsm model. anyway i called htc and they told me to send it to them so they can repair it but the lady on the phone read some disclaimer to say that the repair will be free unless the damage was caused by me by flashing etc then there will be a charge.
should i be worried when i send it back?
I don't understand... The answer is in your own question...
You flashed the phone... They MAY charge for repairing it.
After 3 months of gently using my Desire Z, the touch screen doesn't work 90% of the time when flipped open. If you hit an icon, nothing happens. If you then apply gentle pressure to start to close the phone, it completes the "click". Seems like something about the LCD being sprung all the way open quickly.
I bought this device to the tune of $600, unlocked, from a canadian ebay member. Phone came looking new and in box, but it seems to have been software unlocked (and rooted).
Will HTC honor my warranty even though I bought from an out of country ebay seller? If not I have a very expensive paperweight. This stinks!
Thanks in advance,
Chris
a32guy said:
After 3 months of gently using my Desire Z, the touch screen doesn't work 90% of the time when flipped open. If you hit an icon, nothing happens. If you then apply gentle pressure to start to close the phone, it completes the "click". Seems like something about the LCD being sprung all the way open quickly.
I bought this device to the tune of $600, unlocked, from a canadian ebay member. Phone came looking new and in box, but it seems to have been software unlocked (and rooted).
Will HTC honor my warranty even though I bought from an out of country ebay seller? If not I have a very expensive paperweight. This stinks!
Thanks in advance,
Chris
Click to expand...
Click to collapse
If you bought it unlocked, then you bought it rooted and when a device is rooted, the warranty is void.
Contact the seller, ask them for a link to the means that they used to root the device, from there you can sort out how to unroot the device in order to get a warranty replacement. However, I'm unsure as to if warranties are transferrable; you may be SOL.
Sent from my HTC Vision using XDA App
Before warranty, have you tried to calibrate the touchscreen?
Sent from my T-Mobile G2
I think I'm over the lack of warranty -- I just want to fix it. I'm probably going to try a flex cable first. Anyone replace one of these? Hope I don't make it worse, haha.
Btw no luck on the calibration tool. Using Multitouch visualizer tool, it drops all touch input when it is opened to a certain position. This makes me think its the cable.
No luck with HTC -- called them and they said the device is "unsupported" and I'd have to deal direct with Bell Mobility. UGHHHH.
ahhh!!!
Bought unlocked from Canadian ebay, using on AT&T in the states. No warranty, can't go to Bell Mobility, etc = am screwed?
Should I try a motherboard flex cable?
HTC's warranty states: "This Limited Warranty is only valid and enforceable in the countries where the Product is sold." So by buying an imported phone, the warranty is automatically void.
Thats totally fine- I'm not trying to win one over on HTC. I told them I willing to pay out of pocket, and they told me its unsupported.
Any good repair shops?
Problem solved-- bought a Thunderbolt.
Hi guys,
2 weeks ago problems were started to appear with my HOX screen.
One little burn black pixel in the top right screen.
And a orange color sign in the button left corner of the screen. (gets worse as my device getting hotter)
I called HTC customer service in UK,
They told me that since im from Israel there is no official lab of HTC here, so I need to ship my device to Greece.
The thing is that my HOX is hacked and RELOCKED, i changed roms etc...and I told it to the guy in the customer service.
just to check if it still fine (after all thats a hardware problem and not software)
He told me its cancel the warranty and they cant fix the screen for me... only if ill add something like 400-600 euro for they to change the proccesor.
Its really sucks!
I paid so much for a high-end device and I need to have this issue's?!
why samsung s3 dosent need to face those kinds of problems? (not to mention that samsung have a offical lab in Israel and they dont need to send it to Greece!)
Anyway another israeli friend told me that he also was in the same situation like I, and he send hes device without telling hes device was jail break. They fix it!
Apparently its not HTC themself in greece, he got latter with the device after they fix and everything was written there in greek and a name of a company was something diffrent.
nothing about HTC.
So i guess they just fixing without really cheak if the phone was hacked. Maybe they dont care.
its just another company that works with HTC.
The thing is I already told the guy in the customer service that the phone is hacked and I gave him my IMEI nummber.
It means that there is no way back? they know not that my specific phone is hacked in their computers?
Or can I call again as ''another customer'' tell them my problems is the screen without mention the jailbreak, and send my phone anyway to Greece.
What do you guys think?
I am already with stock rom and the phone is RELOCKED.
I'll make it short for you.
If you can talk to the retailer you might have yourself a chance. Given that you are in Israel. Scratch that.
The 2nd option and the best one is s-offing your device than changing your phone's state as "LOCKED". Anyway, this isn't possible because there is no public way to achieve this. So, either your have to wait or forget this option. By the way, I don't know when we might get s-off or even if it possible (software wise).
Here now we get to the 3rd option:
First, no a customer service can't and won't be able to invalid your warranty just by talking to him/her.
Second, it will depends on the person who checks your phone in HTC. If he/she is lazy or an easy good natured person. He or she will fix it. DONE. For your information, if they connected your phone to a computer and the boot loader is "RELOCKED" they have an app which will indicate your phone as ROOTED/WARRANTY VOID. Also, I think HTC charges money if you wants to return your phone back to you (in case of warranty is voided).
You might be wondering why HTC asked a lot of money, they need to change your motherboard to lock it(Stupid HTC policy to be honest & they can lock it by other means).
Last option you have, is to find a good service center whom will replace only the screen for you. This will cost you less than what HTC will ask for.
note: I am ignoring the sgs3 part.
Good Luck
There is an oficial lab and importer in Israel. Google for Touch Group. They are located in Hertslia pituah
Sent from my GT-I9100 using xda app-developers app
How is the warranty process / exchange time through HTC if any problems occur?
I'm on the fence between getting ATT Branded M8 or Developer edition.
For ATT, I can go to a service center to get phone replaced or they'll even ship a replacement device out overnight.
Don't know how the warranty process is through HTC.
Thanks.
A chip has appeared on the top edge of the screen on my 10 (curiously, it's never been dropped *suspicious eyes*)
Anyone in the UK had a favourable experience with HTC Service Centre/repairs? Any idea on cost?
Thanks
Also, assume as it's not a warranty repair you wouldn't have to worry about returning to stock or any of that nonsense?
Let us know what happens...
I have experience with HTC support and the repair center in France...next to you...lol