so, i had this motherboard problem about 8 months ago, where the phone thought i was docking it when i connected the charger, went to guarantee repairs, they changed the motherboard and it was ok for a while. then i got the problem with some parts of the touch screen not working on the bottom half, they changed the whole screen and the motherboard again, so why bother? why not give me a new phone? when i got it back last week, the volume up button was not working, i can change volume when i press volume down and slide it on my screen, but that's really annoying. i discovered this just today, because i didn't have a need to lower the volume since. what do you make of this? my concernes are, that when i take it back now, they're going to tell me that i broke it and i have to pay for the repairs, i'm really stuck with this :S, any suggestions?
I had your problem with vol button, it was a manufacturing defect and i've received a new hox.
However, I change it in the store the day after I bought it
yeah, but if i discovered it right away and took it back the same or the next day, i guess things would be different, any ideas on how should i approach the carrier with my problem?
Just take it back and cause a big scène in front of everybody about the crappy service & repair !!! Done this too many times already
Related
There is no touch screen input. The phone works fine but no touch input.
I did a hard reset. Nothing. Any ideas ?
Im thinking there might be something wrong with the screen itself. Maybe if I take the phone apart and put it back together I can see whats wrong with it.
Same thing happened to my Tilt 2 (stock ROM). I tried a soft reset, hard reset, and then reflashing the stock ROM again. Nothing worked, so AT&T warranty exchanged it.
I believe is a hardware problem... Maybe your Rhodium got wet or something like that... You shoul go to your carrier and ask them if the warranty cover that...
actually i had the same problem---BUT
I did fix the problem myself...when it first lost its touchscreen capability, i accidentally pushed up on the bottom of the touchscreen (bottom of the phone) for a brief moment and touched the screen while pushing on the bottom ---AND IT WORKED...but as soon as i stopped pushing up on the bottom of the phone...the touchscreen stopped working......so I simply took apart my phone till I reached the lcd/touchscreen---I even disconnected all the ribbon cables ... (I could not figure out what the problem was because I had originally thought a ribbon cable that goes to the touchscreen had been loose-but all the ribbon cables seemed intact while I took the phone apart)----so I decided just to put the phone back together - carefully AND as soon as I put the phone back together, I turned it on IT WORKED! No problems since...
I really did not want to send the phone back to att because the phone that they sent me was actually 1 phone out of 2...yes thats right I received 2 phones whenever I ordered my phone...they have been doing this for years now...so I dont feel bad
good luck if you decide to open ur phone apart - it was rough...and time consuming ... but if you have a little patience - u should be good
Thats good you were able to fix it..... the same thing happened to me with a htc fuze from att. they refused to warranty exchange it for me though and i had it for less then 3 months.....
Hello everyone,
Basically went to unlock my phone today and touch screen is not responding, however the hardware buttons work fine. Now i've done some research and found other posts of people with the same problem, however their touchscreen problems seem to be fixed(temporarily, at least) with a battery pull.. mine however is still unresponsive after half a day and multiple battery pulls.
Id rather not have to send in for certified to replace an otherwise perfectly working phone.
Any ideas/suggestions would be greatly appreciated!
bigdeezer20 said:
Hello everyone,
Basically went to unlock my phone today and touch screen is not responding, however the hardware buttons work fine. Now i've done some research and found other posts of people with the same problem, however their touchscreen problems seem to be fixed(temporarily, at least) with a battery pull.. mine however is still unresponsive after half a day and multiple battery pulls.
Id rather not have to send in for certified to replace an otherwise perfectly working phone.
Any ideas/suggestions would be greatly appreciated!
Click to expand...
Click to collapse
are u undervolting?
Nope, sorry forgot to say. Completely stock never unlocked or rooted.
Also i tried getting into recovery to try and do a factory reset but when i select recovery i just get the android on his back with the red triangle..
so instead i just went through the steps and unlocked the bootloader and booted up (in order to give me the factory reset without having to touch the screen)
It unlocked and booted up fine but still no response..
No new recent app installed and never had this happen before.
Mine did this after a few days of owning it, and luckily the store took it back and swapped it out with a perfectly working unit. Is yours within a few weeks of purchase?
Figured this out randomly. Remove battery cover. With phone turned on, press on the area to the to the left of the camera lens until the screen is responsive. My screen becomes unresponsive when the phone is dropped and this fixes it.
dailong said:
Figured this out randomly. Remove battery cover. With phone turned on, press on the area to the to the left of the camera lens until the screen is responsive. My screen becomes unresponsive when the phone is dropped and this fixes it.
Click to expand...
Click to collapse
hrmm this does not seem to fix either. I also have never dropped my phone, although this seems to be worrisome if the issue is hardware related.
@ tmellen i purchased the phone from amazon and am a few days past my return date :-/
Guess ill just give them a call and hope for the best. Thanks for the ideas everyone.
(update) called amazon and they are sending me a brand new phone.
Knowing this i thought i'd try dailong's method again only this time i was quite a bit more "rough" with pressing down on that area, and it actually worked!
Ill still be taking the new phone once it gets here but for anyone who is having this problem there's a sweet spot on the left edge of the phone towards the top (looking at it with the back cover off) there should be a circle shape. press on that area really hard and it should fix.. weird
Experienced the same on my GSM version a few minutes ago. I had to call my mobile to get it to respond. After that it worked again as normal. I'll see if I get this issue again in the next few days. Hope it's just random
Had the same happen earlier to mine and I was on AOKP. I've had this happen to other phone before, shouldn't be a a cause for alarm unless it happens very frequently. Btw, next time it happens to me I'll give that left side of the camera trick a try.
mine got fixed by removing battery.
My phone's volume down button appeared to be stuck. It's not physically stuck but the volume pop up would come up all the time and turn my volume all the way down and vibrate. I installed Quick Settings hoping that would override whatever was causing the issue and it seemed to do the trick except I'd still get the random vibrate from before it just wasn't turning down my volume. Then I tried turning the volume down with the volume rocker and it didn't respond. I could still turn the volume up, just not down.
I unlocked my bootloader yesterday in hopes of rooting but I never got around to actually rooting my phone. I was going to do that this morning so I pulled up cmd and threw in the command: fastboot flash recovery r1-modaco-recovery-clockwork-touch-endeavoru.img. Then I realized my phone was still on *facepalm* so I tried to power down but the power down options weren't popping up like they're supposed to. So I held the power button down to force the power down but instead of powering down, it went straight to the bootloader screen.
Now here's the problem... my volume down button still does not work and to make matters worse, my volume up button and my power button are acting as the volume down button. In other words, I can only scroll down. I'm unable to select anything or power down.
Any ideas?
After pondering for a while, I'm thinking that this is a hardware issue and the volume down button is defective. I notice that when I push either the volume up or power button, the cursor doesn't move until I let go. That leads me to believe that the volume down button is still stuck so when I push another button, the other button doesn't do anything (similar to power windows in a car where the driver is trying to roll a window up while the passenger is holding the window down button and the window just sits there) but when I let go of it, the volume down button resumes and moves the cursor down.
The worst part is, I've been in Germany for three days and I've only had the phone for two. I don't speak German (I'm a lazy military husband who figured submersion would be the best way to learn) so turning this in for warranty is going to be a major pain in the ass. *sigh*
Hi, sorry to hear you are having problems,
Since you haven't actually rooted the phone and haven't made any modifications, you should be able to return it for warranty. This would have happened even if you weren't trying to root the phone; just powering it down. So yeah... Seems like warranty is your only option I'm afraid....
Good luck
I figured the warranty should still be good. I'm just hoping I can do the warranty exchange in the store like they do in the US. If not, then I hope I can call the US customer service. If I have to go through the German customer service, it won't be fun (because I don't speak German, I'm sure they're helpful if you can communicate with them).
I was able to "unstick" the button about 30 minutes ago. I read that there's a creaking noise if you squeeze the lower corners of the phone. I squeezed the phone and sure enough, it creaked, but only slightly. Nothing to worry about. But I did see that familiar rainbow looking wave in the screen. So I squeezed all up and down the sides (to this day, the rainbow distortion of LCD screens still mesmerize me) and that inadvertently unstuck my volume down button. It has still stuck a couple of times since but it stops when I squeeze the screen near the button.
I'm still going to turn it in for warranty, but at least I can play with it until then.
Ah did you got it booting then?? I would get it to an O2 store ASAP if you bought it from your carrier. If its an unbranded phone you could try going into a German phone shop to see if they'll replace it. Most people working in German shops should speak a fair amount of english, so that won't be a problem.
EDIT: Oh and before you go numb looking for one; Germany has no O2 stores I think...
Hey,
I'm happy you were able to fix it. As for the warranty thing. Technically you void it by unlocking your bootloader, no matter whether you rooted it ore somesthing. But as this seems to be a hardware issue that can't be caused by software (like frying your CPU by overclocking it).
Welcome to Germany! Normally stores won't return it, but sometimes they offer to send it to HTC for you... If you're lucky and you bought it at "Media Markt" you should be fine though. They usually do that kinda stuff, if you got it from O2, chances are low they will just give you a new one. Sorry
Yes, I am able to boot back into the OS. There are O2 stores in Germany, that's where I bought the phone.
Thanks for the info guys, I appreciate it.
Sent from my HTC One X using XDA
I wanted to give an update to this situation in the rare case that I'm not the only one who has experienced this problem. I ended up taking my phone back to the O2 store and they sent it off for a warranty claim. During this time, I was given a Motorola Milestone as a loaner. It was small, slow and frustrating but at least it was a Google phone. Two and a half weeks later, my phone was back. The verdict? They could not duplicate the issue and therefore did NOTHING! I was so frustrated because I felt like I went without my phone for absolutely nothing. The O2 staff did tell me that if I send the phone back to the warranty claims a second time and they don't find anything again, they will replace the phone. But did I really want to be without my phone for another 2+ weeks? After all, I did find a quick temporary fix for the issue. I decided to hold onto the phone in hopes that I could better understand the issue or even live with it.
After a few more weeks with my phone, the issue was getting more and more difficult to "fix" until eventually, it wouldn't fix. I still used the phone for a couple days until it froze up, rebooted and went straight into the bootloader where it stayed at full brightness until it died. I couldn't shut it off nor charge it. Essentially, it was bricked. I went back to the O2 store again to send it off for warranty. This time it took an agonizing 3 weeks and again, they couldn't fix it. But this time they sent me a brand new phone! Yay! So now I'm sitting here with a fully functional awesome Android phone. It was rough going 5+ weeks without my phone but I'm happy now.
Recap of key points:
- HTC One X
- Unlocked bootloader
- Rooted
- Custom ROM
- Had a hardware issue
- Sent in for warranty... twice
- Phone was replaced after second warranty attempt at no cost
Hey folks!
So I love my T989D (Telus Hercules), have babied it for the year I've had it, no dents/scratches on screen. However just in the few days the power button has been acting up. I could literally touch my power button and the screen would power on/off several times, and if it's bad enough it would throw my phone into a hard reset boot loop.
I just went to my local Telus store to see if I could send it in for warranty repairs, only to be told my warranty expired Nov 11th! FML.
I'm on the phone with Samsung, they're willing to allow a return to fix the button as long as it's not caused by the user. I know I didn't drop or do anything to cause the button to fail. However seeing as my luck has been pretty crappy, if they decide it's user damage and don't repair it, does anyone have any idea where I can get a replacement power button/part?
Thanks!
try this if you get any reply,i send them an email but they never get back to me http://mobiletechvideos.mybigcommerce.com/samsung-galaxy-s-ii-t-mobile-power-button-repair/
Anyone had similar issues?
Over three weeks in, I am still blown away by this phone as I am finding new features everyday BUT I am also having difficulties with my power button. As I read in the Sprint forum, some time ago, it was noticed that the power button seemed loose, 'rocky' on a pivot. Other Note II demo phones had some flexibility with the power button as well. I haven't read about any problems with a lagging or unresponsive power (not home) button due to this but NOW it seems I have to press moderately-centered on the button to either wake or ZZZ the phone. Before it seemed I can press this button with as much force as the home button, even at an angle (Note II is wider after all). So my BIG question Have you ever pressed on the power button more than once to just wake up your phone? Or, put it to sleep? Do you have the press the button dead centered for it to work? And, does your power button seemed rocky, even slightly?
I am not rooted...running on good ole factory specs! My phone has never been dropped or damaged either. I would hate to send the phone to Samsung and be without one for 2 weeks, so I figured to troubleshoot with you guys first
Much thanks!
Snowdogg said:
Anyone had similar issues?
Over three weeks in, I am still blown away by this phone as I am finding new features everyday BUT I am also having difficulties with my power button. As I read in the Sprint forum, some time ago, it was noticed that the power button seemed loose, 'rocky' on a pivot. Other Note II demo phones had some flexibility with the power button as well. I haven't read about any problems with a lagging or unresponsive power (not home) button due to this but NOW it seems I have to press moderately-centered on the button to either wake or ZZZ the phone. Before it seemed I can press this button with as much force as the home button, even at an angle (Note II is wider after all). So my BIG question Have you ever pressed on the power button more than once to just wake up your phone? Or, put it to sleep? Do you have the press the button dead centered for it to work? And, does your power button seemed rocky, even slightly?
I am not rooted...running on good ole factory specs! My phone has never been dropped or damaged either. I would hate to send the phone to Samsung and be without one for 2 weeks, so I figured to troubleshoot with you guys first
Much thanks!
Click to expand...
Click to collapse
my phone did the samething within 3 days of when i got it. i just took mines back to at&t since it was so quick and the manager gave me a new one. hopefully someone does come up with a way to fix it without you having to send it yo samsung.
mine works flawlessly
Haven't noticed any issues with mine, but I suppose these kinds of issues are why I bought insurance.
My power button is 'rocky'; it seems to pivot from the center. However, I can press it anywhere to wake the phone or turn the screen off. There's a satisfying click when I do press it, so I'm not worried.
Same issue with my power button. Happened only a few days after I received mine as well.
Carls Jr said:
I would definitely take it back and try to get it repaired or exchanged. Mine doesnt have that issue at all and Im always turn it on and off.
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Click to collapse
Gathering the input so far, I think I might have to send this to Samsung to get it repaired since I passed my return/exchange period I have insurance but I am also under warranty with Sammy, so that route would be cheapest. Good thing I still have my old flip phone from 2005 that still works but going to dread going back 7 years though!
Lets hope that this doesn't become an eventual problem for most. Thanks for the comments so far.
Definitely take it back to repair it. My power button started off rocky and eventually became worse with use. I had to replace it. Get it fixed ASAP
got my first one replace with a new one due to same reason.
Mine works fine to turn off.
Turn on is a bit more picky.
Does not rock or is not loose.
I use home button to wake
Sent from my SAMSUNG-SGH-I317 using xda premium
Does anyone know what at&t's return period is offhand? I've got the exact same issue with my handset :/
Also, if I'm past that point, does Sammy charge for fixing the button?
kamikaji said:
Does anyone know what at&t's return period is offhand? I've got the exact same issue with my handset :/
Also, if I'm past that point, does Sammy charge for fixing the button?
Click to expand...
Click to collapse
I believe it used to be 30 days for personal accounts, now those terms only apply to corporate accounts. For personal accounts, its now 14 days. From what I understand, this policy covers items bought from a corporate AT&T store, or ordered direct from AT&T. You are allowed to exchange or return at a corporate store, with a possibility of a $35 restocking fee depending on the scenario. Also, you can also send it back to AT&T but you will have to cover shipping. I only suspect if you buy from a re-seller (aka a non-corporate AT&T store but clearly marked 'AT&T') you can exchange or return at a corporate store.
From what I was told by AT&T and a brief conversation with Samsung, the Note II carries a 1 year manufacture's warranty. I don't know the specifics, but assuming there is no abuse or damage of the phone caused by the user, and if the phone does not perform as it should (like mentioned in this thread), Samsung's warranty will cover it with no charge. But realize, unless you have a backup phone, you won't have a phone for 2 weeks! Also, there is a possibility that Samsung may use reconditioned parts, and if they can't fix your phone, you will get a reconditioned model But what if you have insurance? Then there is a deductible. A possibility of a reconditioned phone too?
Oh, what to do?
What is return period for premier accounts? Is it also 14 days?
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Mine is the oppsite, it is too sensitive,not very tactile. I hit it accidentally all the time.
my power button just went wonky last night. it used to be somewhat rocky, but it was responsive. now it barely moves. i cant tell if im pressing it or not. it still powers on the phone. but there is no click or comfirming feeling at all. it might as well be capacitive now. about 40 days old.