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My phone's volume down button appeared to be stuck. It's not physically stuck but the volume pop up would come up all the time and turn my volume all the way down and vibrate. I installed Quick Settings hoping that would override whatever was causing the issue and it seemed to do the trick except I'd still get the random vibrate from before it just wasn't turning down my volume. Then I tried turning the volume down with the volume rocker and it didn't respond. I could still turn the volume up, just not down.
I unlocked my bootloader yesterday in hopes of rooting but I never got around to actually rooting my phone. I was going to do that this morning so I pulled up cmd and threw in the command: fastboot flash recovery r1-modaco-recovery-clockwork-touch-endeavoru.img. Then I realized my phone was still on *facepalm* so I tried to power down but the power down options weren't popping up like they're supposed to. So I held the power button down to force the power down but instead of powering down, it went straight to the bootloader screen.
Now here's the problem... my volume down button still does not work and to make matters worse, my volume up button and my power button are acting as the volume down button. In other words, I can only scroll down. I'm unable to select anything or power down.
Any ideas?
After pondering for a while, I'm thinking that this is a hardware issue and the volume down button is defective. I notice that when I push either the volume up or power button, the cursor doesn't move until I let go. That leads me to believe that the volume down button is still stuck so when I push another button, the other button doesn't do anything (similar to power windows in a car where the driver is trying to roll a window up while the passenger is holding the window down button and the window just sits there) but when I let go of it, the volume down button resumes and moves the cursor down.
The worst part is, I've been in Germany for three days and I've only had the phone for two. I don't speak German (I'm a lazy military husband who figured submersion would be the best way to learn) so turning this in for warranty is going to be a major pain in the ass. *sigh*
Hi, sorry to hear you are having problems,
Since you haven't actually rooted the phone and haven't made any modifications, you should be able to return it for warranty. This would have happened even if you weren't trying to root the phone; just powering it down. So yeah... Seems like warranty is your only option I'm afraid....
Good luck
I figured the warranty should still be good. I'm just hoping I can do the warranty exchange in the store like they do in the US. If not, then I hope I can call the US customer service. If I have to go through the German customer service, it won't be fun (because I don't speak German, I'm sure they're helpful if you can communicate with them).
I was able to "unstick" the button about 30 minutes ago. I read that there's a creaking noise if you squeeze the lower corners of the phone. I squeezed the phone and sure enough, it creaked, but only slightly. Nothing to worry about. But I did see that familiar rainbow looking wave in the screen. So I squeezed all up and down the sides (to this day, the rainbow distortion of LCD screens still mesmerize me) and that inadvertently unstuck my volume down button. It has still stuck a couple of times since but it stops when I squeeze the screen near the button.
I'm still going to turn it in for warranty, but at least I can play with it until then.
Ah did you got it booting then?? I would get it to an O2 store ASAP if you bought it from your carrier. If its an unbranded phone you could try going into a German phone shop to see if they'll replace it. Most people working in German shops should speak a fair amount of english, so that won't be a problem.
EDIT: Oh and before you go numb looking for one; Germany has no O2 stores I think...
Hey,
I'm happy you were able to fix it. As for the warranty thing. Technically you void it by unlocking your bootloader, no matter whether you rooted it ore somesthing. But as this seems to be a hardware issue that can't be caused by software (like frying your CPU by overclocking it).
Welcome to Germany! Normally stores won't return it, but sometimes they offer to send it to HTC for you... If you're lucky and you bought it at "Media Markt" you should be fine though. They usually do that kinda stuff, if you got it from O2, chances are low they will just give you a new one. Sorry
Yes, I am able to boot back into the OS. There are O2 stores in Germany, that's where I bought the phone.
Thanks for the info guys, I appreciate it.
Sent from my HTC One X using XDA
I wanted to give an update to this situation in the rare case that I'm not the only one who has experienced this problem. I ended up taking my phone back to the O2 store and they sent it off for a warranty claim. During this time, I was given a Motorola Milestone as a loaner. It was small, slow and frustrating but at least it was a Google phone. Two and a half weeks later, my phone was back. The verdict? They could not duplicate the issue and therefore did NOTHING! I was so frustrated because I felt like I went without my phone for absolutely nothing. The O2 staff did tell me that if I send the phone back to the warranty claims a second time and they don't find anything again, they will replace the phone. But did I really want to be without my phone for another 2+ weeks? After all, I did find a quick temporary fix for the issue. I decided to hold onto the phone in hopes that I could better understand the issue or even live with it.
After a few more weeks with my phone, the issue was getting more and more difficult to "fix" until eventually, it wouldn't fix. I still used the phone for a couple days until it froze up, rebooted and went straight into the bootloader where it stayed at full brightness until it died. I couldn't shut it off nor charge it. Essentially, it was bricked. I went back to the O2 store again to send it off for warranty. This time it took an agonizing 3 weeks and again, they couldn't fix it. But this time they sent me a brand new phone! Yay! So now I'm sitting here with a fully functional awesome Android phone. It was rough going 5+ weeks without my phone but I'm happy now.
Recap of key points:
- HTC One X
- Unlocked bootloader
- Rooted
- Custom ROM
- Had a hardware issue
- Sent in for warranty... twice
- Phone was replaced after second warranty attempt at no cost
Anyone had similar issues?
Over three weeks in, I am still blown away by this phone as I am finding new features everyday BUT I am also having difficulties with my power button. As I read in the Sprint forum, some time ago, it was noticed that the power button seemed loose, 'rocky' on a pivot. Other Note II demo phones had some flexibility with the power button as well. I haven't read about any problems with a lagging or unresponsive power (not home) button due to this but NOW it seems I have to press moderately-centered on the button to either wake or ZZZ the phone. Before it seemed I can press this button with as much force as the home button, even at an angle (Note II is wider after all). So my BIG question Have you ever pressed on the power button more than once to just wake up your phone? Or, put it to sleep? Do you have the press the button dead centered for it to work? And, does your power button seemed rocky, even slightly?
I am not rooted...running on good ole factory specs! My phone has never been dropped or damaged either. I would hate to send the phone to Samsung and be without one for 2 weeks, so I figured to troubleshoot with you guys first
Much thanks!
Snowdogg said:
Anyone had similar issues?
Over three weeks in, I am still blown away by this phone as I am finding new features everyday BUT I am also having difficulties with my power button. As I read in the Sprint forum, some time ago, it was noticed that the power button seemed loose, 'rocky' on a pivot. Other Note II demo phones had some flexibility with the power button as well. I haven't read about any problems with a lagging or unresponsive power (not home) button due to this but NOW it seems I have to press moderately-centered on the button to either wake or ZZZ the phone. Before it seemed I can press this button with as much force as the home button, even at an angle (Note II is wider after all). So my BIG question Have you ever pressed on the power button more than once to just wake up your phone? Or, put it to sleep? Do you have the press the button dead centered for it to work? And, does your power button seemed rocky, even slightly?
I am not rooted...running on good ole factory specs! My phone has never been dropped or damaged either. I would hate to send the phone to Samsung and be without one for 2 weeks, so I figured to troubleshoot with you guys first
Much thanks!
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my phone did the samething within 3 days of when i got it. i just took mines back to at&t since it was so quick and the manager gave me a new one. hopefully someone does come up with a way to fix it without you having to send it yo samsung.
mine works flawlessly
Haven't noticed any issues with mine, but I suppose these kinds of issues are why I bought insurance.
My power button is 'rocky'; it seems to pivot from the center. However, I can press it anywhere to wake the phone or turn the screen off. There's a satisfying click when I do press it, so I'm not worried.
Same issue with my power button. Happened only a few days after I received mine as well.
Carls Jr said:
I would definitely take it back and try to get it repaired or exchanged. Mine doesnt have that issue at all and Im always turn it on and off.
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Gathering the input so far, I think I might have to send this to Samsung to get it repaired since I passed my return/exchange period I have insurance but I am also under warranty with Sammy, so that route would be cheapest. Good thing I still have my old flip phone from 2005 that still works but going to dread going back 7 years though!
Lets hope that this doesn't become an eventual problem for most. Thanks for the comments so far.
Definitely take it back to repair it. My power button started off rocky and eventually became worse with use. I had to replace it. Get it fixed ASAP
got my first one replace with a new one due to same reason.
Mine works fine to turn off.
Turn on is a bit more picky.
Does not rock or is not loose.
I use home button to wake
Sent from my SAMSUNG-SGH-I317 using xda premium
Does anyone know what at&t's return period is offhand? I've got the exact same issue with my handset :/
Also, if I'm past that point, does Sammy charge for fixing the button?
kamikaji said:
Does anyone know what at&t's return period is offhand? I've got the exact same issue with my handset :/
Also, if I'm past that point, does Sammy charge for fixing the button?
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I believe it used to be 30 days for personal accounts, now those terms only apply to corporate accounts. For personal accounts, its now 14 days. From what I understand, this policy covers items bought from a corporate AT&T store, or ordered direct from AT&T. You are allowed to exchange or return at a corporate store, with a possibility of a $35 restocking fee depending on the scenario. Also, you can also send it back to AT&T but you will have to cover shipping. I only suspect if you buy from a re-seller (aka a non-corporate AT&T store but clearly marked 'AT&T') you can exchange or return at a corporate store.
From what I was told by AT&T and a brief conversation with Samsung, the Note II carries a 1 year manufacture's warranty. I don't know the specifics, but assuming there is no abuse or damage of the phone caused by the user, and if the phone does not perform as it should (like mentioned in this thread), Samsung's warranty will cover it with no charge. But realize, unless you have a backup phone, you won't have a phone for 2 weeks! Also, there is a possibility that Samsung may use reconditioned parts, and if they can't fix your phone, you will get a reconditioned model But what if you have insurance? Then there is a deductible. A possibility of a reconditioned phone too?
Oh, what to do?
What is return period for premier accounts? Is it also 14 days?
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Mine is the oppsite, it is too sensitive,not very tactile. I hit it accidentally all the time.
my power button just went wonky last night. it used to be somewhat rocky, but it was responsive. now it barely moves. i cant tell if im pressing it or not. it still powers on the phone. but there is no click or comfirming feeling at all. it might as well be capacitive now. about 40 days old.
so, i had this motherboard problem about 8 months ago, where the phone thought i was docking it when i connected the charger, went to guarantee repairs, they changed the motherboard and it was ok for a while. then i got the problem with some parts of the touch screen not working on the bottom half, they changed the whole screen and the motherboard again, so why bother? why not give me a new phone? when i got it back last week, the volume up button was not working, i can change volume when i press volume down and slide it on my screen, but that's really annoying. i discovered this just today, because i didn't have a need to lower the volume since. what do you make of this? my concernes are, that when i take it back now, they're going to tell me that i broke it and i have to pay for the repairs, i'm really stuck with this :S, any suggestions?
I had your problem with vol button, it was a manufacturing defect and i've received a new hox.
However, I change it in the store the day after I bought it
yeah, but if i discovered it right away and took it back the same or the next day, i guess things would be different, any ideas on how should i approach the carrier with my problem?
Just take it back and cause a big scène in front of everybody about the crappy service & repair !!! Done this too many times already
Ok, so I got stuck in the dreaded stuck power boot loop. After mashing the button for a bazillion times, blowing on it, spraying it, hitting it with various objects, it worked! And so far it has been working. But I don't want anything like that to happen again, where it will just shut off on its own due to its own crappieness.
Can you disable the power button, so that the only way to turn off the phone is by using power tools or some other widget?
I want nothing to ever happen when I press it, or when it decides to magically make contact with the inside of my phone.
I can't get inside the phone to deattach the connectors, because here is me -----> (O.O) here is my screwdriver ------> [=====+ and here is the screwdriver tip when I tried to open the phone ------> *snap*
So I now have a screwdriver tip stuck in one of the screws, and I am locked out of its innards, which may be a good thing
Any way to modify the code to disable the power button?
Please help! My phone went bananas again and after shaking it around I got it working again. This is an urgent matter, I can't use my phone like this.
It sounds like you tried most of the stuff in this thread already:
http://forum.xda-developers.com/showthread.php?t=1931310
If nothing there works you may have to send it off for repair.
Ach! Do I have to unroot PA and reset the flash counter if I give it to T-Mobile? My phone is a refurb, it's replacing a broken, really old HTC that no one makes anymore. What a hassle! All for one tiny defect with HUGE consequences! I am still under warranty. I don't know of any good local phone repair shops here in Hawaii, may have to mail it in.
FML, today's my birthday, and I may have to pay for another phone.
Babbalabba said:
Ach! Do I have to unroot PA and reset the flash counter if I give it to T-Mobile? My phone is a refurb, it's replacing a broken, really old HTC that no one makes anymore. What a hassle! All for one tiny defect with HUGE consequences! I am still under warranty. I don't know of any good local phone repair shops here in Hawaii, may have to mail it in.
FML, today's my birthday, and I may have to pay for another phone.
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Well, at least you are still under warranty. I am not sure what happens when you send it to T-Mobile. Hopefully someone with experience with that can chime in.
Good luck and happy birthday.
meekrawb said:
Well, at least you are still under warranty. I am not sure what happens when you send it to T-Mobile. Hopefully someone with experience with that can chime in.
Good luck and happy birthday.
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Heh, been eyeing the nexus 4, even with its flimsy back. I can always get a case.
Yeah, hopefully it doesn't decide to go bonkers on me again. So far it has not been turning itself off and on or getting itself stuck down, but you never know...I'll see what my options are from here on out.
Babbalabba said:
Ok, so I got stuck in the dreaded stuck power boot loop. After mashing the button for a bazillion times, blowing on it, spraying it, hitting it with various objects, it worked! And so far it has been working. But I don't want anything like that to happen again, where it will just shut off on its own due to its own crappieness.
Can you disable the power button, so that the only way to turn off the phone is by using power tools or some other widget?
I want nothing to ever happen when I press it, or when it decides to magically make contact with the inside of my phone.
I can't get inside the phone to deattach the connectors, because here is me -----> (O.O) here is my screwdriver ------> [=====+ and here is the screwdriver tip when I tried to open the phone ------> *snap*
So I now have a screwdriver tip stuck in one of the screws, and I am locked out of its innards, which may be a good thing
Any way to modify the code to disable the power button?
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Click to collapse
I can tell u from a friend that works for tmobile service department that when u send it back for repair they most likely won't even turn it on, especially with your issue all they'll do is their it in the refurb pile and send ua new "refurbished" phone so no it won't matter if u leave it rooted, your going to get a different phone back anyway unless u personally bring it to a 3rd party repair place
Sent from my SAMSUNG-SGH-T989 using xda premium
The power button's function is hardware based. No way to disable via software.
This is a Fully Stock, Fully OTA updated, TMobile LG G4 "May" Build.
Ok, irony is to follow... "I just finished paying off my LG G4" and a couple days ago... I woke up, unplugged the phone, Opened Hangouts and started a text message. The screen completely locked up within seconds. I pushed the power button to turn the screen off and it did so. I pushed it again to turn the screen on. It took a few seconds before coming back on and seemed sluggish so I powered down the phone. At this point the phone was DEAD.
I tried charging it, even though it charged all night, but nothing even shows on the screen. I tried booting into safemode/recovery nothing at all happens. I tried another battery from a working LG G4 and nothing at all. Nothing on the screen, no vibration... Just Darkness. Water sticker is white and there has never been any water or physical damage.
-Bought this phone from TMobile for use on Family Mobile. TMobile says "because it is not in use on our lines we cant do anything".
-TMobile goes on to say that the warranty is up anyway...
-I have seen that this is a Known issue by TMobile and LG all over the internet with people getting replacements
Questions:
-Should I try to contanct Family Mobile or would that be a waste of time?
-Should TMobile replace a product with a known defect even after warranty?
-Should LG replace a product with a known defect even after warranty?
-If those fail are there ways out of warranty to revive the phone?
Suggestions Please and Thank You!!
I sent the phone into LG and it took them 5 days to come back with a diagnosis. The results were shocking coming from a company that I personally swore by for years now because of their product quality.
The diagnosis was "Touch Window needs replaced". I almost punched a wall when I saw that. I have a tiny hair line scratch at the top pf the Digitizer from my keys and that is their Diagnosis for why my phone shut off and wont turn back on. They gave me a price to fix the screen and explained nothing about the power issue. Contacting them only furthered my frustration as all 5 members of Customer Support played the same broken record. I asked the following; "What is being done about the power issue?", "Why cant you just fix the power issue?", "What was the cause of the phone not powering on?", "Why cant you tell me why the phone wont power on?". They all repeated; "We fix the whole device in general especially if it has physical damage or defects", "You can choose to pay for the repair or not pay", "The touch screen was found to be damaged or have cosmetic issues". They refused to even acknowledge the power issue because of this tiny little scratch that allows them to hide the real issue.
So now I have to decide either to pay them an absurd amount ($153) to replace the Digitizer and let them tuck the power issue under the rug -or- Have them send it back to me, replace the digitizer ($40 actual cost) myself and send it back and see what they charge and have to say.... I am willing to bet at that point they come back and say, "Your phone is out of warranty we can offer you a refurbished phone for $153". Which, is probably what they are actually charging me for and not a Touch Window because I am guessing the main board is defective and that is why they don't want to talk about it.
I am very upset with LG over this... bad Customer Support when they are trained to repeat the same answers over and over to different questions and never really answer the questions.