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So out of nowhere this weekend my nexus's power button was wacky and only working 70% of the times i pressed it. I sent it out to samsung with an RMA number today, and am using my girl's old droid pro for the time being.
Do you get a new phone with an RMA? How long does it typically take? Is it possible theyll say its not broken you just have to start pressing it harder?
Thanks guys.
Sent from my DROID Pro using Tapatalk 2
You'll get a refurb.
martonikaj said:
You'll get a refurb.
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Ughhhhh are you sure? Is it at least in perfect shape? I sent mine back flawless, I didnt even bother taking my screen protector off.
Also another question, when I subbed the droid pro i obviously have 3g data and not 4g for now. I still have unlimited data on my line, so when i get the nexus back will i be back on unl data? Thanks again in adv.
Sent from my DROID Pro using Tapatalk 2
al2x said:
Ughhhhh are you sure? Is it at least in perfect shape? I sent mine back flawless, I didnt even bother taking my screen protector off.
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They're supposed to be "like new", but they are definitely not new.
Also another question, when I subbed the droid pro i obviously have 3g data and not 4g for now. I still have unlimited data on my line, so when i get the nexus back will i be back on unl data? Thanks again in adv.
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Shouldn't change.
I can never be bothered dealing with warranty's, I just fix it myself. Cheaper and quicker.
MistaBishi said:
I can never be bothered dealing with warranty's, I just fix it myself. Cheaper and quicker.
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I never bother with extended warranties... but if a product fails during the manuf. Warranty period, im having them replace it
Sent from my DROID Pro using Tapatalk 2
If you have Verizon/Sprint go into the store and ask for one next time. Guaranteed new in box.
Sent from my Galaxy Nexus using XDA
Smokeey said:
If you have Verizon/Sprint go into the store and ask for one next time. Guaranteed new in box.
Sent from my Galaxy Nexus using XDA
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Uhh no lol. Not at all guaranteed. They'll hand you a refurb too.
martonikaj said:
Uhh no lol. Not at all guaranteed. They'll hand you a refurb too.
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+1
10char
martonikaj said:
Uhh no lol. Not at all guaranteed. They'll hand you a refurb too.
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Click to collapse
I've been handed brand new Droid Incredible's still in box. As long as the phone isn't EOL they will probably give you a new one in store.
Sent from my Galaxy Nexus using XDA
Smokeey said:
I've been handed brand new Droid Incredible's still in box. As long as the phone isn't EOL they will probably give you a new one in store.
Sent from my Galaxy Nexus using XDA
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The policy for all of these carriers is to hand you a refurb first.
Good luck, they're idiots. I had to send my Charge to them three times.
Sent from my Galaxy Nexus using Tapatalk 2
rudolphe said:
Good luck, they're idiots. I had to send my Charge to them three times.
Sent from my Galaxy Nexus using Tapatalk 2
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Did you get a brand new one after? They told me if you send it in a 3rd time then they will send you a new device.
RedBlueGreen said:
Did you get a brand new one after? They told me if you send it in a 3rd time then they will send you a new device.
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I never thought about that! It would fall under the lemon law I assume
Sent from my DROID Pro using Tapatalk 2
I changed this into a my progress thread. I have verizon and insurance.
I tested everything on the phone over a 24hr period. And here is progress.
Still using phone 2 as of now.
Phone 1 - random reboots.
Phone 2 - proximity sensor failure, vertical banding
Phone 3 - 2-3 screen purple, loses full signal and data then comes back. Few times a day. Basically like a ping out. Timeout. Whatever.
Phone 4 - coming tomorrow 8-15 maybe this one will be good!
Phone four is good so far! No data drops. Good screen. Korean model.
imablackhat said:
okay so i have verizon, i went back stock to warranty my phone locked it back up and everything, called verizon and they are sending a refurb to my house overnight.
question is, i'm ocd about my phones, they say its a refurb and they don't know if its been used and has gone over a 100 point inspection. but has the screen ever been touched and such? scratched etc.??
im sending back because i have issues with proximity sensor in the phone and defect screen.
this is going to be my third replacement, my second however i did within the 14 days of buying the phone so they gave me a new one off the shelf.
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Click to collapse
I have had 3 replacements. All looked new! No scratches just a little dust hahah. Had to send two back due to weak signal and loss of data. My third one works fine!
Sent from my Galaxy Nexus using xda app-developers app
imablackhat said:
okay so i have verizon, i went back stock to warranty my phone locked it back up and everything, called verizon and they are sending a refurb to my house overnight.
question is, i'm ocd about my phones, they say its a refurb and they don't know if its been used and has gone over a 100 point inspection. but has the screen ever been touched and such? scratched etc.??
im sending back because i have issues with proximity sensor in the phone and defect screen.
this is going to be my third replacement, my second however i did within the 14 days of buying the phone so they gave me a new one off the shelf.
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Click to collapse
I've had 14 replacements. I've had only one that didn't look brand new and that was due to the protectors shifting when it shipped. They are pristine when you get them.
Sent from my Galaxy Nexus using Tapatalk 2
Gahh Its Lee said:
I've had 14 replacements. I've had only one that didn't look brand new and that was due to the protectors shifting when it shipped. They are pristine when you get them.
Sent from my Galaxy Nexus using Tapatalk 2
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Click to collapse
Holy crap.... 14 replacements? Why did you go through so many?
Sent from my Galaxy Nexus using Tapatalk 2
I got my phone replaced once for screen ghosting. I'm almost certain this "refurb" is BRAND NEW. They even re-apply the oliophobic coat. I'm very pleased with Verizons return department and I'm pretty sure the lemons people got weren't verizons fault.
Sent from my Galaxy Nexus using xda app-developers app
Every time I get a refurbished from them it all ways has the plastic on the screen and plastic around the edges
Sent from my Galaxy Nexus using xda app-developers app
Smokeey said:
I got my phone replaced once for screen ghosting. I'm almost certain this "refurb" is BRAND NEW. They even re-apply the oliophobic coat. I'm very pleased with Verizons return department and I'm pretty sure the lemons people got weren't verizons fault.
Sent from my Galaxy Nexus using xda app-developers app
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whats this coat your talking about?
my first replacement was within the 14 day period, my phone was randomly rebooting every day.
this is going to be my third nexus, this time proximity sensor doesn't function even after recalibration and such.
i'm just worried that i'm going to get a phone worse off then my current. since there are so many bad ones out there, and i've heard of horror stories of refurb nexus's on youtube and such.
I would trust a refurb from Verizon over a new unit. They're all tested thoroughly and any parts replaced are new...
You would think that however there are tons of people who go through more then four replacements trying to get a good one from Verizon. There are videos of un boxing and having issues from first power on.
Sent from my Galaxy Nexus using Tapatalk 2
Foxy Roxy said:
Holt crap.... 14 replacements? Why did you go through so many?
Sent from my Galaxy Nexus using Tapatalk 2
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Everything from defective screens to a totally borked antenna. Got one scratched to hell too.
Adamallica said:
I would trust a refurb from Verizon over a new unit. They're all tested thoroughly and any parts replaced are new...
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i honestly don't believe this being I was sent a refurb that had a trashed antenna and couldn't ever receive signal.
Sent from my Galaxy Nexus using Tapatalk 2[/QUOTE]
Sent from my Galaxy Nexus using Tapatalk 2
Got my first replacement today everything is working as intended so far.
Edit. Only thing I can find is sometimes radio timeout. I'm on jelly bean. And it'll say full service and 4G or whatever and then ill try to do something with Internet and ill lose service completely timeout and it'll reconnect.
Is this normal? Gonna test it for another day before I return.
Sent from my Galaxy Nexus using Tapatalk 2
Got a gnex coming overnight from vzw to replace my gf's gnex with a faulty charger port
Sent from my Nexus 7 using xda premium
when one reports to Verizon about a fault in the phone and they send you a refurb/recertified phone, do I send them my current phone first or I can just sit on it and ask for a replacement and just walk to a verizon store and return there?
Philosophre said:
when one reports to Verizon about a fault in the phone and they send you a refurb/recertified phone, do I send them my current phone first or I can just sit on it and ask for a replacement and just walk to a verizon store and return there?
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Click to collapse
You have 5 days or so to ship the faulty phone back upon receiving your new phone. They pay for the shipping both ways. If it is faulty just tell them you have already wiped data etc....battery pull blah blah blah so they don't make u do it and you aren't tied up on the phone. So glad I pay the $6.99 for TEC from asurion on both my lines. This process the few times I have had to do it is relatively painless.
Sent from my Nexus 7 using xda premium
Just delt with them again on the phone. The woman said I can mail it back tomorrow morning and they will mail the next one out before they receive the old return as in they are going to mail the next one tomorrow as well. Is this true or is she bs.?
Sent from my Galaxy Nexus using Tapatalk 2
Sent from my Galaxy Nexus using Tapatalk 2
imablackhat said:
Just delt with them again on the phone. The woman said I can mail it back tomorrow morning and they will mail the next one out before they receive the old return as in they are going to mail the next one tomorrow as well. Is this true or is she bs.?
Sent from my Galaxy Nexus using Tapatalk 2
Sent from my Galaxy Nexus using Tapatalk 2
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Click to collapse
I've had three phones out at once before so I guess so
Sent from my Galaxy Nexus using Tapatalk 2
Next one comes in tomorrow! Woman on the phone said she flagged my number to make sure they do a good inspection since it's my fourth one. Haha okay lady.
Sent from my Galaxy Nexus using Tapatalk 2
90% of warranty exchanges are garbage.
i dropped my phone off a table while it was plugged in and now it wont charge with any charger. i have th VZW galaxy nexus that i bought used and its rooted. who should i call or where should i bring it?
If it is under warranty, go to your nearest VZW store. They should hook you up with a replacement.
Sent from my Evo 4G, dev for Team EVOlution.
Mephikun said:
If it is under warranty, go to your nearest VZW store. They should hook you up with a replacement.
Sent from my Evo 4G, dev for Team EVOlution.
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i bought it off craigslist so i dont think its under warranty
maxearing said:
i bought it off craigslist so i dont think its under warranty
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Click to collapse
It still should be undet warranty regardless of the fact that you bought it used.
Sent from my HTC One XL using xda premium
does it matter that its rooted since its out of battery
maxearing said:
does it matter that its rooted since its out of battery
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You may encounter some problems.
Beamed from my Grouper.
You can get a new port on eBay: http://www.ebay.com/sch/i.html?_nkw=Charging+Port+For+Samsung+galaxy+Nexus&_sacat=0&_odkw=Charging+Port+Replacement+Part+For+Samsung+Google+Nexus&_osacat=0&_from=R40
This article may help you: http://www.ifixit.com/Guide/Repairing-Samsung-Galaxy-Nexus-Verizon-LTE-Micro-USB-Charge-Port-Main-Mic/9641/1
patruns said:
You can get a new port on eBay: http://www.ebay.com/sch/i.html?_nkw=Charging+Port+For+Samsung+galaxy+Nexus&_sacat=0&_odkw=Charging+Port+Replacement+Part+For+Samsung+Google+Nexus&_osacat=0&_from=R40
This article may help you: http://www.ifixit.com/Guide/Repairing-Samsung-Galaxy-Nexus-Verizon-LTE-Micro-USB-Charge-Port-Main-Mic/9641/1
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Click to collapse
im not to interested in doing it my self.
maxearing said:
im not to interested in doing it my self.
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Just try to take it to Verizon..the worst that can happen is they say no..
lowandbehold said:
Just try to take it to Verizon..the worst that can happen is they say no..
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Click to collapse
ya im heading there tonight.
If they say no, then replacing it yourself is really easy. It took me 10 mins including reassembly.
I mean it didn't solve the problem, my phone still won't charge but it was an easy install.
Let me know what Verizon says I have the same issue
Sent from my Galaxy Nexus using xda premium
They'll say no, guys. You didn't buy it from Verizon, and they know it, they will obviously look at your account.
I tried.
Sent from my Galaxy Nexus using xda app-developers app
I have the same problem. Luckily Verizon is sending me a new one under warranty. Seems this phone is more easily susceptible to that than my moto phones I had.
There is a small but noticeable dead spot in my device's recognition of the s-pen. I am not using a magnetic case. Essentially, there's one perhaps 1cm x 1cm section of the screen in the upper right hand corner where airview doesn't work, and I'm unable to write anything in that spot. I got my phone less than a week ago, and I just noticed this problem today (meaning it's a new problem).
I have looked for a solution and haven't found anything, so I appreciate any help. Thank you
If you got it less than a week ago and from att, just take it back. You have 14 days to swap it out.
Edit. ..Sorry I don't know any solution.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
cwhitney24 said:
If you got it less than a week ago and from att, just take it back. You have 14 days to swap it out.
Edit. ..Sorry I don't know any solution.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
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Thanks for repsonding
Do you know if it would be a problem that I rooted my phone..? Clearly the root didn't cause the issue, but I'm sure at&t would leap at a chance to void my warranty.
More importantly.. If i unroot my phone and reinstall stock android 4.1.1, would there be any evidence that I rooted the phone?
rgabos said:
Thanks for repsonding
Do you know if it would be a problem that I rooted my phone..? Clearly the root didn't cause the issue, but I'm sure at&t would leap at a chance to void my warranty.
More importantly.. If i unroot my phone and reinstall stock android 4.1.1, would there be any evidence that I rooted the phone?
Click to expand...
Click to collapse
I would try going back to stock to see if the problem is still there.
You can unroot and return no problem.
http://forum.xda-developers.com/showthread.php?t=1992303
Follow that link.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
cwhitney24 said:
I would try going back to stock to see if the problem is still there.
You can unroot and return no problem.
http://forum.xda-developers.com/showthread.php?t=1992303
Follow that link.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
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Click to collapse
Unrooted, problem persists. Device now unmodified so I can return it in a few days if the problem doesn't correct itself. Thanks.
rgabos said:
Unrooted, problem persists. Device now unmodified so I can return it in a few days if the problem doesn't correct itself. Thanks.
Click to expand...
Click to collapse
No problem. Hope you get it all sorted out!
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Hi guys, after having a faulty Note 3 for about a month I have requested a new phone from Tmobile.
They have promised me a "Like New" device, not refurbished.
But I do not really trust them, I have a feeling like even my phone is not new.
I know that there must be a way to check if my phone is new or refurbished. I have 4.3 android installed.
All the standard codes do not work ... ##786# etc .... can anyone help? Maybe point me to some app?
P.S.
Nova launcher did not help either.
Thank you.
after a month, yes you're getting a refurbished device. new exchange is 14 days or less, everyone knows that. stop worrying if its refurbished, if it works better than your last one then all is fine... just focus on testing the replacement and make sure that it works for you. if it works fine then move on. its a refurbished replacement. its replacing your damaged device.
it'll be fine
rlee008 said:
after a month, yes you're getting a refurbished device. new exchange is 14 days or less, everyone knows that. stop worrying if its refurbished, if it works better than your last one then all is fine... just focus on testing the replacement and make sure that it works for you. if it works fine then move on. its a refurbished replacement. its replacing your damaged device.
it'll be fine
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Click to collapse
My whole question is how to test the new device ....
Just regular check ... ? Or maybe there is some kind of an app.
And I do not think its fair that I should get a refurbished device if I received a bad one since day one.
No app can test a phone like fully. It is under warranty. Plus you won't have it long enough. Just enjoy it
BACARDILIMON said:
No app can test a phone like fully. It is under warranty. Plus you won't have it long enough. Just enjoy it
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Bastards sent me a refurb phone, basically i lost 400 bucks in value for nothing.
Also it has a minor scratch on the screen and the S-Pen doesnt get out without a fight. I have requested another one.
NEVER WILL I BUY PHONES ONLINE.
any phone you get from tmobile from exchangers are going to be refurbs. I got one but I'm not complaining. This refurb is better than my new one. No more Unstable wifi. And it can handle being uv so much better
Also all the S pens are hard to get out. It will get easier over time.
As for the scratch call and *****. They will replace it
Sent from my SM-N900T using Tapatalk
deeznutz1977 said:
any phone you get from tmobile from exchangers are going to be refurbs. I got one but I'm not complaining. This refurb is better than my new one. No more Unstable wifi. And it can handle being uv so much better
Also all the S pens are hard to get out. It will get easier over time.
Sent from my SM-N900T using Tapatalk
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Click to collapse
Lies all lies lol. I j/k. He speaks truth mine should be here tomorrow. Come on bin 5
BACARDILIMON said:
Lies all lies lol. I j/k. He speaks truth mine should be here tomorrow. Come on bin 5
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Lol BACARDILIMON what's this number 5 err 7 you know come to think of it is probably your fault that the op for a refurb...... Lol jk
Sent from my SM-N900T using Tapatalk
deeznutz1977 said:
Lol BACARDILIMON what's this number 5 err 7 you know come to think of it is probably your fault that the op for a refurb...... Lol jk
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Bro hands down this phone are prissy little things. I can't wait for the next big thing.
BACARDILIMON said:
Bro hands down this phone are prissy little things. I can't wait for the next big thing.
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Click to collapse
The note 4 I'm a phone whore
Back on topic BACARDILIMON..... ??
Sent from my SM-N900T using Tapatalk
deeznutz1977 said:
The note 4 I'm a phone whore
Back on topic BACARDILIMON..... ??
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Only if it Knox free and no boot lock
BACARDILIMON said:
Only if it Knox free and no boot lock
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Click to collapse
Lol babycardilimon... I think someone needs a hug.... Lolz??
Sent from my SM-N900T using Tapatalk
deeznutz1977 said:
Lol babycardilimon... I think someone needs a hug.... Lolz??
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Lol I almost wanna smash this phone lol
I had to send back to refurbished phones then finally when I called to today they called the warehouse and got me a brand new one, getting it tomorrow
Sent from my SM-N900T using Tapatalk
I wonder if I got a refurb when I bought my note from mobile. I had an issue with the phone not wanting to boot after pulling the battery and replacing. I didn't notice this until months after. I recently left tmobile for straight talk so I couldn't take it back to them. So I decided to send into Samsung even though I tripped Knox. They fixed it (according to the service website) and its on its way back. I'll test out out to make sure, then sell it.
Sent from my LG-E988 using xda app-developers app
deeznutz1977 said:
any phone you get from tmobile from exchangers are going to be refurbs. I got one but I'm not complaining. This refurb is better than my new one. No more Unstable wifi. And it can handle being uv so much better
Also all the S pens are hard to get out. It will get easier over time.
As for the scratch call and *****. They will replace it
Sent from my SM-N900T using Tapatalk
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Click to collapse
Thank you, that is comforting if not the damn scratch on the screen.
thatotherguy.. said:
I had to send back to refurbished phones then finally when I called to today they called the warehouse and got me a brand new one, getting it tomorrow
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
How did u do that?
Im thinking of getting insurance and telling i lost my phone, then they will send me a new one and i will keep this one as media player.
Keda_P said:
How did u do that?
Im thinking of getting insurance and telling i lost my phone, then they will send me a new one and i will keep this one as media player.
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Click to collapse
I kept bugging them about it, because they give you **** ass headphones like Wtf why send headphones at all and no spen tips,, when I called I told the lady what was going on and she put me on hold and came back starting she on the phone with the warehouse
Sent from my SM-N900T using Tapatalk
thatotherguy.. said:
I kept bugging them about it, because they give you **** ass headphones like Wtf why send headphones at all and no spen tips,, when I called I told the lady what was going on and she put me on hold and came back starting she on the phone with the warehouse
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Ill keep that in mind.... Want to have phone that is not refurbished.. I bought this one for $700 refurbished is half price.
WTF they steal 50% of the value for nothing?
Another point: Refurbished phones are 90 days warranty while normal ones 1 year...