[Q] Phone has come back from repair with wrong software - HTC One X

Hi there,
I have an HTC One X on the Orange network here in the UK.
I sent my phone off for repair due to a bad screen. When it has come back 3 weeks later it seems to have been reloaded with T-Mobile software! My old Sim card will not work as it says it is network locked, and is askig for an 8 character unlock code.
Orange say I need to send it away for repair gain to get this fixed, but I wondered if I could somehow change the software back to the standard UK Orange version suitable for this phone.
I don't want to jailbreak it or anything like that, just get the Orange software on it instead of the T-Mobile software.
Is this something I can easily do, or should I just bite the bullet and send it away for another 3 weeks?
Rob

R: [Q] Phone has come back from repair with wrong software
Wait a day or 2 the dudes seems that they are accivinng s off !!
Sent from my HTC One X using xda premium

mariusdroid said:
Wait a day or 2 the dudes seems that they are accivinng s off !!
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Are you certain bout that? Please guide me to the post please.. Tq..
Sent from Viperized HTC One X using XDA Premium.
---------- Post added at 10:41 PM ---------- Previous post was at 10:37 PM ----------
Robmonster said:
Hi there,
I have an HTC One X on the Orange network here in the UK.
I sent my phone off for repair due to a bad screen. When it has come back 3 weeks later it seems to have been reloaded with T-Mobile software! My old Sim card will not work as it says it is network locked, and is askig for an 8 character unlock code.
Orange say I need to send it away for repair gain to get this fixed, but I wondered if I could somehow change the software back to the standard UK Orange version suitable for this phone.
I don't want to jailbreak it or anything like that, just get the Orange software on it instead of the T-Mobile software.
Is this something I can easily do, or should I just bite the bullet and send it away for another 3 weeks?
Rob
Click to expand...
Click to collapse
Bout your Q, if you really don't wanna mess up with your warranty etc, I suggest you send back for repair. Just to be safe.
(from how you shared your problem, looks like you newbie in XDA)
Sent from Viperized HTC One X using XDA Premium.

DevilRedJack said:
Bout your Q, if you really don't wanna mess up with your warranty etc, I suggest you send back for repair. Just to be safe.
(from how you shared your problem, looks like you newbie in XDA)
Click to expand...
Click to collapse
Total newbie! If there was something straightforward to do then I'd be tempted...

Robmonster said:
Total newbie! If there was something straightforward to do then I'd be tempted...
Click to expand...
Click to collapse
If you really never UNLOCKED your hox, I say warranty. You can check it with hold your POWER+VOLUME DOWN button continuosly. And then you can check on top of the screen.
Sent from Viperized HTC One X using XDA Premium.

DevilRedJack said:
If you really never UNLOCKED your hox, I say warranty. You can check it with hold your POWER+VOLUME DOWN button continuosly. And then you can check on top of the screen.
Sent from Viperized HTC One X using XDA Premium.
Click to expand...
Click to collapse
The top line says *** LOCKED ***
I've never flashed or unlocked the device.

Then like I said before, go for warranty.
:thumbup::thumbup::thumbup:
Sent from Viperized HTC One X using XDA Premium.
---------- Post added at 11:12 PM ---------- Previous post was at 11:11 PM ----------
And don't forget to press the THANKS button...
Sent from Viperized HTC One X using XDA Premium.

Related

Warranty UK

I have a one x two year contract with Vodafone UK. Correct me if I am wrong but if my phone goes faulty within the contract period is it Vodafones responsibility to repair/replace it. For this reason is it not likely that the boot loader will never be checked for locked/unlocked status, hence it is safe to htcdev unlock
Sent from my HTC One X using Tapatalk 2
they would have the right to check...
phil112345 said:
they would have the right to check...
Click to expand...
Click to collapse
Yes but are they likely to
Sent from my HTC One X using Tapatalk 2
Probably. End of the day that's the risk you take
EddyOS said:
Probably. End of the day that's the risk you take
Click to expand...
Click to collapse
I wouldn't imagine the Vodafone employees to be too Tech savy
Sent from my HTC One X using Tapatalk 2
I imagine they would check, if you're careful and follow all instructions to the word they should never need to though
Liam0o said:
I imagine they would check, if you're careful and follow all instructions to the word they should never need to though
Click to expand...
Click to collapse
Why do you think that
Sent from my HTC One X using Tapatalk 2
KrisPerry said:
I wouldn't imagine the Vodafone employees to be too Tech savy
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
And if they send it back to HTC to be repaired? I read on the Vodafone forums that they did sometimes. Also they will be quite aware of HTCdev unlock. Its a right get out for them to use along with their favourite "water damage" excuse. Ive unlocked mine but i wont send it back if i have a problem, ill use my insurance.
from my experience with the one x and vodaphone staff they wouldnt have a clue one of them told me to to a system reboot and then i would need to connect it to a pc as she had wiped the rom i said oh thanx for the help and hung up not very savy when it comes to the one x defo not
steve36 said:
from my experience with the one x and vodaphone staff they wouldnt have a clue one of them told me to to a system reboot and then i would need to connect it to a pc as she had wiped the rom i said oh thanx for the help and hung up not very savy when it comes to the one x defo not
Click to expand...
Click to collapse
phone support staff are not the same as tech/repair staff. vodafone may even send it to a subcontractor/htc for repair or further tests who would be capable of checking such things
cjm1979 said:
And if they send it back to HTC to be repaired? I read on the Vodafone forums that they did sometimes. Also they will be quite aware of HTCdev unlock. Its a right get out for them to use along with their favourite "water damage" excuse. Ive unlocked mine but i wont send it back if i have a problem, ill use my insurance.
Click to expand...
Click to collapse
What insurance do you use. Do they repair, send a cheque, or replace the handset
Sent from my HTC One X using Tapatalk 2
KrisPerry said:
What insurance do you use. Do they repair, send a cheque, or replace the handset
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Its with my bank now and ive not used them yet. It used to be with Vodafone and they used to just replace with a new handset if it was beyond repair.
I´ve been reading, how to root, and it says you will lose, alter CID, so that´s an easy way to check if you unlocked the bootloader..
My question is, locking it again and run the RUU will get the original CID back?
And if so htc will not know it´s was unlocked in the first place?
thanks
Only problem is that it will say relocked rather than locked. There was someone who managed to get it back to locked apparently
Sent from my HTC One X using Tapatalk 2
KrisPerry said:
Only problem is that it will say relocked rather than locked. There was someone who managed to get it back to locked apparently
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Any link to the info?
Thanks
Sent from my HTC One X using Tapatalk 2
Maybe this will do the trick, anyone tried it > http://forum.xda-developers.com/showthread.php?t=1581653
I just decided to go for it and ditch the warranty. If I bricked the phone, there are loads of ways to fix it on here.
My only worry is I'd bring it to Vodafone and they would notice the CoreDroid custom icons.
Sent from my HTC One X using Tapatalk 2
In the 1st 6 months the seller must prove you caused the fault before denying a remedy. After 6 months its vice-versa
Unless they can demonstrate unlocking caused any issues, you're covered by the Sales of Goods Act
ferreinf said:
Any link to the info?
Thanks
Sent from my HTC One X using Tapatalk 2
Maybe this will do the trick, anyone tried it > http://forum.xda-developers.com/showthread.php?t=1581653
Click to expand...
Click to collapse
Its in the s off thread somewhere.
Sent from my HTC One X using Tapatalk 2

Device replacement in India

Hey guys, since some of you live in India, I was just wondering what the device replacement process is, here in New Delhi.
It's been about a month since I got the phone, really getting pissed with light leakage from everywhere.
Will I be able to replace it?
ua too late
its jus 14days here in. india
now u cant replace
i got mine replaced thrice all with root
they don't even check just see whats the problem and give a DOA certificate
u havee to take that along with the phone from where you bought the cell and he will have it replaced
Sent from my HTC One V
Ah **** man..... Well I'll just have to live with it...
Or you could hard brick it and then they will replace it
Sent from my HTC One V Running SuPrimo v4.1(28/6/12)
nooo hard brick and nly motherboard would get replaced
Sent from my HTC One V
Haha this doesn't even have the battery I could pull out while flashing a ROM
tranceph0rmer said:
Haha this doesn't even have the battery I could pull out while flashing a ROM
Click to expand...
Click to collapse
easy enough to brick.... let me know how you want it do die or you can volume up + power
For now, I just want it to die of old age
Edit:Thread can be closed.
Hey,
This means that if something goes wrong then I've to just make sure that the phone is HARD BRICKED!
Then will HTC replace an Unlocked BL phone with voided warranty?
GamingFreak said:
Hey,
This means that if something goes wrong then I've to just make sure that the phone is HARD BRICKED!
Then will HTC replace an Unlocked BL phone with voided warranty?
Click to expand...
Click to collapse
Yup and I got 3 replacement that way.....
Sent from my One V using xda premium
When you got the replacement, was your phone rooted with UL Bootloader?
impossiburu
Sent from my One V using xda app-developers app

[Q] Bricked hTC One V

Is it possible to HARD BRICK hTC One V on stock ROM.
My phone is not rooted + the bootloader is also not unlocked.
Will it be HARD BRICKED
I'm Planning a REPLACEMENT from hTC if it gets BRICKED. I purchased my phone 4-5months ago from INDIA, but the phone has some scratches on back and side part so planning to get it HARD BRICKED and get a replacement from hTC, IS IT POSSIBLE?
No you can't while its on stock ,root it and install a kernel for another phone,that will do the job ...btw how much will you sell it for ...ill buy it to test roms on it but only if its primou
Sent from my HTC One V using xda premium
---------- Post added at 07:07 PM ---------- Previous post was at 06:59 PM ----------
Will you sell it ????
Sent from my HTC One V using xda premium
?
Sent from my One V
.......
LOL I don't want to sale my One V. I just love it Just thinking of whether i could get a REPLACEMENT from hTC
hd2_iFan said:
LOL I don't want to sale my One V. I just love it Just thinking of whether i could get a REPLACEMENT from hTC
Click to expand...
Click to collapse
Hey OP.. Actually some bad news. I think when HTC receive bricked phones they use a JTAG to unbrick them, so unless theres a motherboard failure I think you'll receive the same phone back, scratches et all... Even with a motherboard failure they might send u back the same case....
Whats a jtag ??
Sent from my HTC One V using xda premium
Yes it can. (read my thread about it: http://forum.xda-developers.com/showthread.php?t=1916476)

Did I brick my S3?

Okay, I got a Galaxy S3 about a week ago, rooted, installed rom manager and left it mostly alone...... Today I tried to install a rom and it is now completely unresponsive(no matter what buttons I hold down)
This is what I did:
1. Flash Clockwork using Rom Manager
2. selected "Install rom from SD" and picekd the rom I had downloaded(http://forum.xda-developers.com/showthread.php?t=1735850)
3. rom tried to install but failed, error code 7 i believe
4. CWR warned me that the phone might try to Flash the system recovery on boot and asked if I wanted to prevent it... so I let it do it's think
5. phone *reboots* but does not turn back on.....
When I plug it in to the computer it is recognized for a second(windows does the usb beep) then fails....this also happens when I try the button combinations
Pulling the battery/sd has NOT helped
flashed an international rom phone might be bricked. Hopefully it didn't actually flash and you can odin the phone back to stock.
mt3g said:
flashed an international rom phone might be bricked. Hopefully it didn't actually flash and you can odin the phone back to stock.
Click to expand...
Click to collapse
How would I do that?
This is the reason why manufacturers are locking bootloaders....
---------- Post added at 05:48 PM ---------- Previous post was at 05:47 PM ----------
XshinysuicuneX said:
How would I do that?
Click to expand...
Click to collapse
Can you get your phone in download mode? if yes then download t-mobile stock rom and run odin then click on pda and insert the stock t-mobile rom you downloaded....
Bricked you are my friend.
htc fan89 said:
This is the reason why manufacturers are locking bootloaders....
---------- Post added at 05:48 PM ---------- Previous post was at 05:47 PM ----------
Can you get your phone in download mode? if yes then download t-mobile stock rom and run odin then click on pda and insert the stock t-mobile rom you downloaded....
Click to expand...
Click to collapse
No, I can't unfortunately....... Is there any way to un-brick it(I can't get it replaced by t-mo because I got it on ebay) whether it be a paid service or some magic combination of holding down the buttons?
XshinysuicuneX said:
No, I can't unfortunately....... Is there any way to un-brick it(I can't get it replaced by t-mo because I got it on ebay) whether it be a paid service or some magic combination of holding down the buttons?
Click to expand...
Click to collapse
Only other option is to use jtag, but not sure that would help.
XshinysuicuneX said:
No, I can't unfortunately....... Is there any way to un-brick it(I can't get it replaced by t-mo because I got it on ebay) whether it be a paid service or some magic combination of holding down the buttons?
Click to expand...
Click to collapse
http://mobiletechvideos.mybigcommerce.com/samsung-galaxy-s-iii-jtag-brick-repair/
Sent from my SGH-T999 using Tapatalk 2
Jtag I beleive is your only hope. When you are at the tmo thread search jtag or google it.
Actually here you go
http://mobiletechvideos.mybigcommerce.com/samsung-galaxy-s-iii-jtag-brick-repair/
this thing has a mind of it's own
and next time make sure u flash a rom for tmobile GALAXY S III T999!!!
---------- Post added at 11:52 PM ---------- Previous post was at 11:49 PM ----------
one more thing! you have a one year warranty from samsung and since the tmobile galaxy s3 isnt 1 year old you should be able to send it in. this happened to me when i bricked my s2 and they repaired it and had it back to me in about a week and a half
Five0nIt said:
(URL)
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
saldebot said:
Jtag I beleive is your only hope. When you are at the tmo thread search jtag or google it.
Actually here you go
(URL)
this thing has a mind of it's own
Click to expand...
Click to collapse
Yeah, I was afraid that was gonna be my only option :/
richeazy said:
and next time make sure u flash a rom for tmobile GALAXY S III T999!!!
---------- Post added at 11:52 PM ---------- Previous post was at 11:49 PM ----------
one more thing! you have a one year warranty from samsung and since the tmobile galaxy s3 isnt 1 year old you should be able to send it in. this happened to me when i bricked my s2 and they repaired it and had it back to me in about a week and a half
Click to expand...
Click to collapse
Unfortunately Since I bought it on craigslist(even though it was new, sealed in the package) and not from a T-Mo store, they won't let me replace it
XshinysuicuneX said:
Unfortunately Since I bought it on craigslist(even though it was new, sealed in the package) and not from a T-Mo store, they won't let me replace it
Click to expand...
Click to collapse
I thought you said ebay? Well it doesn't matter, he talks about manufacturer warranty(samsung) and not tmobile.
Sent from my SGH-T999 using xda app-developers app
chrisram88 said:
I thought you said ebay? Well it doesn't matter, he talks about manufacturer warranty(samsung) and not tmobile.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Mistyped....... And how would I go about getting samsung to replace my phone? I already made a Samsung account, but when I try to register the phone to my account it wants to know where/when it was originally purchased...... Things that I don't know
If you do the exchange through tmo, it will go through just fine regardless of where you bought it. This is not an invite to argue, I'm stating facts from experience.
Sent from my SGH-T999 using Tapatalk 2
Towle said:
If you do the exchange through tmo, it will go through just fine regardless of where you bought it. This is not an invite to argue, I'm stating facts from experience.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
You sure they still do that? I know I've bought a phone on craigs.. had a problem called T-Mobile and got a replacement, but I tried to do that last month with a s2 but since it wasn't bought on my account they said they wouldn't replace it.
Sent from my SGH-T999 using Tapatalk 2
Five0nIt said:
You sure they still do that? I know I've bought a phone on craigs.. had a problem called T-Mobile and got a replacement, but I tried to do that last month with a s2 but since it wasn't bought on my account they said they wouldn't replace it.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
I suppose they could have changed it since I did it the last time (Sept) but that would be crazy if they did. I get most of my phones by trading etc. And have always had them replace phones if needed (since g1 times). But I've never actually said to them that I didn't buy it new, and I've never had them ask. Maybe it's one of those things that it would be too much work to keep track of, but they can deny it if they know? Cause it could be from a different line on the account that had an exchange a few months ago so the imei wouldn't match the receipt anyways. They would need to hire an entire department to go through all of the exchanges.
Sent from my SGH-T999 using Tapatalk 2
This is why people shouldn't hack their phones unless they educate themselves on what they r doing. Good Luck
Sent from my SGH-T999 using Tapatalk 2
JTAG it from mobiletechvideos. Don't use the warranty method. You made the mistake so man up and pay the $60 or so it will cost for them to fix it. They have great support and will keep you informed the whole way through. Using the warranty method will just jack insurance and cost up for everybody that does their homework before flashing willy nilly. Good luck.
Sent from my Galaxy Nexus using xda app-developers app
I just got my phone back from MobileTechVideos.COM and it works perfect. They are the best hope if you hard brick.

[SOLVED] Unique issue AFAIK

I have posted this in Q&A twice and no help, so forgive me for wrong section.
My One X has a very weird issue that no matter what I can't find anyone who has it. It has a screen flex on the right side, but if I press on the side or something else does, the phone shuts off. The only way to turn it on after this is to plug it into the wall. HTC wouldn't take it because of the bootloader. I just would like to know if there is anyway possible to fix this. I can't even put a case on the device because doing so cause the phone to turn off in my pocket.
Sent from my HTC One X
mibikin said:
I have posted this in Q&A twice and no help, so forgive me for wrong section.
My One X has a very weird issue that no matter what I can't find anyone who has it. It has a screen flex on the right side, but if I press on the side or something else does, the phone shuts off. The only way to turn it on after this is to plug it into the wall. HTC wouldn't take it because of the bootloader. I just would like to know if there is anyway possible to fix this. I can't even put a case on the device because doing so cause the phone to turn off in my pocket.
Sent from my HTC One X
Click to expand...
Click to collapse
The only thing you could do is to take it apart and search for the problem and then eventually replace the defected part
If you have the AT&T version, you'd be better off in that forum, this is for the Tegra version.
I'm.sure the States has consumer protection law, it's clearly a hardware defect. Put stock ROM and whatever else on it and insist your retailer deal.with the problem.
BenPope said:
If you have the AT&T version, you'd be better off in that forum, this is for the Tegra version.
I'm.sure the States has consumer protection law, it's clearly a hardware defect. Put stock ROM and whatever else on it and insist your retailer deal.with the problem.
Click to expand...
Click to collapse
I bought the International One X when I was in Lebanon, I just use at&t as my carrier. I'm pretty much screwed.
Sent from my HTC One X using xda app-developers app
mibikin said:
I bought the International One X when I was in Lebanon, I just use at&t as my carrier. I'm pretty much screwed.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
HTC has international warranty, but not sure it if covers US or not.
I can have a warranty in Turkey for devices which are bought in the EU. Better check with HTC support.
mibikin said:
I bought the International One X when I was in Lebanon, I just use at&t as my carrier. I'm pretty much screwed.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
thekillingroad said:
HTC has international warranty, but not sure it if covers US or not.
I can have a warranty in Turkey for devices which are bought in the EU. Better check with HTC support.
Click to expand...
Click to collapse
The warranty for all HTC devices is as thekillingroad mentioned is "INTERNATIONAL" and should cover the US as well. I had a problem with mine as well, a different one, but if it wasn't for the warranty provided by the carrier I've bought the device from I would've sent it in service under HTC's warranty.
You just have to contact HTC CS and they'll tell you the procedure you have to follow.
I wasn't satisfied with the quality of the repair my device received as it came back with more defects the than it was sent in with and contacted them by phone and afterwards got a complete replacement.
My advice: don't even hesitate to give them a call.
Best of luck.
Pushu.x
Sent from my HTC One X
Hey just said hello cant use the warranty bc his bootlocker is unlocked and they wouldn't take it.
Maybe pay for the repair?
Sent from my HTC One X using xda app-developers app
If all else fails invest in a couple of guitar plectrums and take the whole screen out, then reseat it. Plenty of YouTube vids showing how to do this.
Sent from my Commodore Vic20
andyl66 said:
If all else fails invest in a couple of guitar plectrums and take the whole screen out, then reseat it. Plenty of YouTube vids showing how to do this.
Sent from my Commodore Vic20
Click to expand...
Click to collapse
This is what I plan on trying when I have time.
Sent from my HTC One X using xda app-developers app
Solved the issue by removing the screen with some piece of plastic I found. Thanks everyone.
Sent from my HTC One X using xda app-developers app

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