Any experience with warranty? - AT&T Samsung Galaxy Note II

My home button has started acting up.. it is kinda sunk in, makes a squeaky around and not as responsive. I called att today and talked with multiple people.. seems they won't replace phone for a button malfunction but I can pay 199 for a new phone since I have insurance. Any other ideas? Its really bugging me..
Sent from my SGH-I317 using xda app-developers app

Try calling Samsung and ask about their wear and tear (seeing as how you wore out your button waaaaaaaaaaaaaay before it was supposed to... you know... tear). Here might have to search for the phone number tho. Good luck!

Just call again. Tell them you home button has stopped working. Dont ask them what they can do to help you or youll get the rundown for sure. When the rep picks up the phone and say how may I help you tell them I need a warranty replacement. No if's and's or but's about it. Be firm(not an ass) and youll get your way:thumbup:
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Warranty replacement as in free and not using my insurance? I will def try this approach.
Sent from my SGH-I317 using xda app-developers app

Also I wonder if they will send a new phone or a referbushed
Sent from my SGH-I317 using xda app-developers app

you will get a refurb and they will take their time getting it to you, based on my two warranty replacements last year

Go to a DSC
Warranty only replaces phones for manufacturer defects, and physical keys malfunctioning or “sunk in” isn’t a common issue on the Note II. If you file a warranty claim they will send you a phone (refurbished) and you will send in your defective unit. When they get the defective phone though they are going to take it out of the package and check for physical and liquid damage. If they find ANY physical damage (which a missing or lose or sunk in button might be considered physical damage) they are going to charge you an OUT OF WARRANTY FEE and its going to be A LOT more than the $199 Insurance deductible. And since they read some Terms and Conditions before doing the exchange and you must agree that you won’t send in a damaged unit (verbal contract) those charges are going to be Valid.
And when you call in to dispute the $399+ charge and threaten to cancel they are going to tell you about your ETF (Early Termination Fee) for which you have to pay to break your contract (written contract which you signed), so after the ETF + OOW (Out Of Warranty) Fee + your Months Bill and you’re looking at around 1000$ you’re going to be very frustrated, and if you’re not then you’re a very unique individual who has some powerful control over their emotions.
Here is what I recommend you do.
Go to att.com/dsc and see if there is a Device Support Center near you. A DSC is a warranty center you can go into in person and they can tell you whether your device is physically damaged or not and if it isn’t and your still under warranty they can do a same day exchange right there at that location and it is no longer on you at all. No fees to worry about.
In any case I personally wouldn’t take the chance of an out of warranty fee.
Good luck Nemesis_9
~James~

I agree with James to some extent. Usually if you go to the local store they will take your side and document the faulty button as a manufacturing defect... That will allow you to send it to your carrier without worry that they will charge you.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Related

So, would someone explain the full extent of Sprint's insurance to me?

I pay the $7 per month, and I want to eventually trade in my 002 EVO for a newer model before I upgrade to something better (talking months and months from now). I want to know basically what will get me a new EVO and how much it will cost me. I already have the light leakage around the bottom buttons, and I know most would see that as a huge flaw. Any input is appreciated.
Why don't you just go into a Sprint store now and trade the phone in for a newer hardware version. That's what I'm going to do since my camera lens cracked and the horrible light leakage. It IS a big deal to me because I watch a lot of movies at night on my phone.
If you claim insurance on your phone you should let them know of the issue with the light leakage (or any other issues) so you can send your phone back in to them. If you are intending on keeping the phone and selling it that would be considered fraud but it's your choice.
gqstatus0685 said:
Why don't you just go into a Sprint store now and trade the phone in for a newer hardware version. That's what I'm going to do since my camera lens cracked and the horrible light leakage. It IS a big deal to me because I watch a lot of movies at night on my phone.
If you claim insurance on your phone you should let them know of the issue with the light leakage (or any other issues) so you can send your phone back in to them. If you are intending on keeping the phone and selling it that would be considered fraud but it's your choice.
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So I just walk in and let them know that I want a fixed device? And I intend to keep the new one for a couple weeks before selling it. I just won't want to sell off one of the launch models with the problems associated with that.
what's the diff between the launch and current models besides the light leakage?
If it's anything like other cellular insurance claims you won't be able to keep the "defective" phone. But if you did file a claim you would be subject to the deductible, 50-100 dollars I believe?
cesjr02 said:
If it's anything like other cellular insurance claims you won't be able to keep the "defective" phone. But if you did file a claim you would be subject to the deductible, 50-100 dollars I believe?
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No, no. I don't want to keep my 002. I want to exchange it for a newer version that will sell for more when I upgrade. I just wanted to know what it took to get them to swap it out.
--
Sent from my HTC Supersonic.
I've been dealing with Sprint for a long time and I have abused their insurance policy as well so let me give you the breakdown for it.
First off, what the Sprint Total Equipment Protection Plan (TEP) is not. It is NOT an upgrade plan. Meaning you can't go in and ask them to swap your phone out just because you want to. There are ways to get "free" upgrades, but I won't go into that. Which brings me to my next point.
Sprint will only swap out your phone if there is something wrong with it. In other words, if its Sprint/HTC's fault or it is not working properly for some reason and it is NOT YOUR FAULT. Defects, software failures(MAJOR), etc. When you tell them what is wrong with your phone, be as DETAILED as possible. They will always reset your phone to factory defaults and try to reproduce the issue. If they can't reproduce the issue, they will return it and say its working fine now. If they reproduce it, they will try to repair it. If they can't repair it, they will order you a replacement. THIS IS FREE
ALSO NOTE: This is Sprint's general policy. There are exceptions, and depending on the person you get, they might be able to do more for you. But this is what you should expect!
If there is damage due to a drop, water damage, or anything that is YOUR FAULT, they will tell you to go through Asurion. Sprint's insurance carrier or w.e the terminology is. This is when you have to dish out the $100 copayment. Only do this if you messed up big time by cracking your screen, dropped it in the toilet (EWW), etc.
Now some extra tips: You want to call Sprint's customer service first. Tell them about your problems, go through their "troubleshooting". If they fix the issue, great! If not, then after you are done, make sure they note your account that you called regarding the issue so when you go into the Sprint store they will have your information. BE POLITE! Trust me it goes a long way.
When you get in the Sprint store, go to their repair center. Tell them you called Sprint's customer care and was told to come in. Give them EVERY SINGLE problem associated with the phone. If it is a defect such as the light leakage, make sure they know that it is a known issue and to check their database. I recently lost 4G cause I lost my RSA keys (stupid WIMAX Radios). I unrooted and went into a Sprint store and just basically said, My 4G isn't working. They did their usual checks. Made sure it wasn't rooted, latest update, factory reset, update profile, etc. They couldn't fix it so they ordered me a replacement phone and i got it the next day.
Just to add:
It really depends on how helpful their repair department / manager is. Some will swap out your phone without an issue even if you walk in and say "I want a new phone because this one isn't as bright as my friends."
Others will make the whole process feel like you are pulling teeth! It depends on the person. I suggest if you get this type of person, ask for their supervisor or if they are the supervisor, go to another Sprint store. But also think about what you are asking for. If your phone "feels" different in your hand than your friend's Evo, they will almost NEVER replace your phone. Cause come on. That's just unreasonable. But if there's light leakage, major lag, your battery dies in 2 hours, 4G / 3G, etc doesn't work. Your phone reboots over and over AND ITS NOT YOUR FAULT, then they will try to fix it or get you a replacement.
sekigah84 said:
Just to add:
It really depends on how helpful their repair department / manager is. Some will swap out your phone without an issue even if you walk in and say "I want a new phone because this one isn't as bright as my friends."
Others will make the whole process feel like you are pulling teeth! It depends on the person. I suggest if you get this type of person, ask for their supervisor or if they are the supervisor, go to another Sprint store. But also think about what you are asking for. If your phone "feels" different in your hand than your friend's Evo, they will almost NEVER replace your phone. Cause come on. That's just unreasonable. But if there's light leakage, major lag, your battery dies in 2 hours, 4G / 3G, etc doesn't work. Your phone reboots over and over AND ITS NOT YOUR FAULT, then they will try to fix it or get you a replacement.
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Click to collapse
I would add, That this guy is right with everything he is saying.. It depends on the person.. Which is weird because they should have proper guidelines... But obviously they can alter them because I have walked in before and got a new phone just because I didn't like it (got a new one) and then the opposite..
Didn't Sprint recently overhault their replacement policies, though? What was all of that about free replacements if you pay the $7 fee for bascially anything except water damage?
TheBiles said:
Didn't Sprint recently overhault their replacement policies, though? What was all of that about free replacements if you pay the $7 fee for bascially anything except water damage?
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It hasn't changed. They didn't explain it in full.
The $7 basically covers repairs in store and any non-fault issue your phone is having. If you broke it all on your own, you have to pay the $100 deductible. So you dropped your phone down a flight of stairs and the screen cracked. Now as for the camera lens cracking, you can say its cause the damn camera lens protrudes out and you put it down and it cracked. They know about this already and its just a design flaw. Hence why people are getting replacements because of that.
What did change a while back was it used to be $50 per claim. Now they jacked it up to $100. It used to be a great way to get cheap phone upgrades as long as Asurion ran out of replacement phones or your phone is so old they don't support it anymore. In that case they would give you the next best thing.
Sekigah, you couldn't be further form the truth. Here are the official guidelines, as of Oct 23rd:
The only reason to put in a claim with Asurion and pay the $100 is for the following:
Liquid damage
fire damage
loss/theft
complete board destruction
- For complete disclosure, complete board destruction is classified as the motherboard being in 3 or more pieces, however extreme trauma to the phone will force you to go through Asurion. If your motherboard is actually visible, but it;s in one piece, it should be replaced free of charge in store. This depends on the tech, the store, and the manager, but knowing the guidelines helps you out.
Now fixed in store, for free:
Broken hinges, housing damage, broken antennas, shattered screens/LCDs
And finally, if you do NOT have TEP: Don't bother coming in claiming manufacturers warranty, because we will send you right to the manufacturer. Any repairs done in store, or replacements that have to be ordered, and you do NOT have TEP, cost $35. No ifs, ands, or buts. This is payable either when you phone is fixed, or before the phone is ordered for you.
As far as the above example: If you dropped your phone down the stairs and you have TEP, the phone is still relatively in one piece, but the screen is shattered? Your phone gets repaired/replaced for free.
entropism said:
Sekigah, you couldn't be further form the truth. Here are the official guidelines, as of Oct 23rd:
The only reason to put in a claim with Asurion and pay the $100 is for the following:
Liquid damage
fire damage
loss/theft
complete board destruction
- For complete disclosure, complete board destruction is classified as the motherboard being in 3 or more pieces, however extreme trauma to the phone will force you to go through Asurion. If your motherboard is actually visible, but it;s in one piece, it should be replaced free of charge in store. This depends on the tech, the store, and the manager, but knowing the guidelines helps you out.
Now fixed in store, for free:
Broken hinges, housing damage, broken antennas, shattered screens/LCDs
And finally, if you do NOT have TEP: Don't bother coming in claiming manufacturers warranty, because we will send you right to the manufacturer. Any repairs done in store, or replacements that have to be ordered, and you do NOT have TEP, cost $35. No ifs, ands, or buts. This is payable either when you phone is fixed, or before the phone is ordered for you.
As far as the above example: If you dropped your phone down the stairs and you have TEP, the phone is still relatively in one piece, but the screen is shattered? Your phone gets repaired/replaced for free.
Click to expand...
Click to collapse
TEP is the $7/month, right?
Edit: Just checked, and it is:
Total Equipment Protection - $3 insurance premium & $4 service/repair $7.00
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Click to collapse
Correct. Though technically it's $4 and $4, with $7 being the package price.
entropism said:
Sekigah, you couldn't be further form the truth. Here are the official guidelines, as of Oct 23rd:
The only reason to put in a claim with Asurion and pay the $100 is for the following:
Liquid damage
fire damage
loss/theft
complete board destruction
- For complete disclosure, complete board destruction is classified as the motherboard being in 3 or more pieces, however extreme trauma to the phone will force you to go through Asurion. If your motherboard is actually visible, but it;s in one piece, it should be replaced free of charge in store. This depends on the tech, the store, and the manager, but knowing the guidelines helps you out.
Now fixed in store, for free:
Broken hinges, housing damage, broken antennas, shattered screens/LCDs
And finally, if you do NOT have TEP: Don't bother coming in claiming manufacturers warranty, because we will send you right to the manufacturer. Any repairs done in store, or replacements that have to be ordered, and you do NOT have TEP, cost $35. No ifs, ands, or buts. This is payable either when you phone is fixed, or before the phone is ordered for you.
As far as the above example: If you dropped your phone down the stairs and you have TEP, the phone is still relatively in one piece, but the screen is shattered? Your phone gets repaired/replaced for free.
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Click to collapse
http://forum.xda-developers.com/showthread.php?t=819504
http://www.phonenews.com/sprint-tepsr-changes-next-week-13303/
I didn't get any updates in the mail from Sprint on this cause I have TEP so this is news to me. Thanks for the update. I stand corrected. This makes the $7/mo charge worth it.
So take the mindset I had and just pretend that everything but dropping it in the toilet and setting it on fire or losing it is free. The latter costs $100 LOL
More or less, if its damaged beyond repair = Asurion and almost everything else = free repair if under TEP and $35 if not. Thats sexy.
Yes, as long as your phone isn't in three pieces and you have TEP, it is free. Now they get to bring in the $$ cause more people will but the insurance. And most people don't ever use it. In fact, until I got the Hero last year I had never used my insurance. Now I have used it twice. Once with busting the speaker and once with my Evo because it would not stop rebooting. Didn't pay anything. I felt like I got special treatment because I had insurance.
Sent from my iPhone with the bigger Gee Bees.
From my own experiences...
With sprint's insurance a lost phone and $100 will get you a refurbished POS that will most likely be much worse than the phone you have now, complaining about it after you get it is futile as well. I lost one phone in ten years and I was furious at the phone they gave me. It came with a busted speaker and a glitchy screen.
I got rid of their insurance and am going through best buy atm. Supposedly, as long as you keep all the pieces, you will get a brand new one if you ever break your phone. I'm not sure if it covers lost phones though.
Actually, if you get a bad phone from asurion, it has a one year warranty, so have them replace it.
Best buy will not simply give you a new phone, they ship it to their center and repair it (over the course of 2 weeks) while you wait.
As for not knowing the new policies, it was mailed to everyone inside your bill a few months back.
Sent from my PC36100 using XDA App

Samsung Warranty Replacement

I've heard some folks talk about Samsung warranty service. What are the stipulations of doing it through them vs a Sprint corporate store? Also, do you get a new phone through Samsung, or do they send you a refurb?
I am in a process of doing the same thing but I called sprint and they said it's still under warranty from Samsung so they will check it out. This guy did it check
http://forum.xda-developers.com/showthread.php?p=24986685
Sent from my PC36100 using Tapatalk 2 Beta-6
When I got my E4GT replaced they gave me refurb
Sent from my SPH-D710 using XDA
I sent my phone into samsung after sprint told me they couldn't do anything because it was rooted (morons). Anywho, they shoot you a ups label, print it, ship it out with 3 sides having the ticket number on it. They give you a link in an email so you can track the progress through repair, haven't gotten my phone back yet, but from what the ticket updates say, it seems like they are just repairing my phone i sent in. If that changes, i'll let you know.
what was wrong with your phone?
Ask for a white one, most likely it will be brand new
Sent from my SPH-D710 using XDA
Sprint cs Rep told me to get TEP Insurance and take it to sprint store they don't care when u get it they just look at u have it or not. I am getting my replacement in 3 days.
Sent from my PC36100 using Tapatalk 2 Beta-6
You will more than likely get a refurbished unit.
brennam7 said:
I sent my phone into samsung after sprint told me they couldn't do anything because it was rooted (morons). Anywho, they shoot you a ups label, print it, ship it out with 3 sides having the ticket number on it. They give you a link in an email so you can track the progress through repair, haven't gotten my phone back yet, but from what the ticket updates say, it seems like they are just repairing my phone i sent in. If that changes, i'll let you know.
Click to expand...
Click to collapse
Thats company policy (moron).
digweed4me said:
Sprint cs Rep told me to get TEP Insurance and take it to sprint store they don't care when u get it they just look at u have it or not. I am getting my replacement in 3 days.
Sent from my PC36100 using Tapatalk 2 Beta-6
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Don't listen to this kid. They do know when your insurance was added, and they do care. He is suggesting you commit insurance fraud.
If the Sprint rep told you to jump off a bridge would you do that?
TonyTurboII said:
You will more than likely get a refurbished unit.
Thats company policy (moron).
Don't listen to this kid. They do know when your insurance was added, and they do care. He is suggesting you commit insurance fraud.
If the Sprint rep told you to jump off a bridge would you do that?
Click to expand...
Click to collapse
Company policy is to work on rooted devices unless it is a software issue and you are on a custom rom then you need to go back to a stock rom. TEP and asurion are NOT real insurance and insurance laws don't apply to them, it would be just plain fraud, which would be hard to prove since fraud means you did something with the intention to get something more for free by intentionally doing something to get it, ie smashing your phone or microwaving it to get an upgraded device and not a replacement for a malfunctioning/broken device. I work in property insurance and even certain things that are blatantly done to be able to up the value of the claim in the policy holders favor isn't considered fraud. Either way Asurion and TEP are not insurance, insurance law doesn't apply to them which is why they are called device/equipment protection and not device/equipment insurance. In my state (FL) they aren't allowed to use the word insurance in their advertisement or paperwork because the law says they aren't an insurance company are not governed in the same way as insurance companies and never will be because they are a monopoly and there is no competition in prices you have the choice of asurion or nothing and it is contracted through the carrier and not chosen by the customer with a choice to shop for a competitive premium/deductible
Sent from my SPH-D710 using xda premium
-EViL-KoNCEPTz- said:
Company policy is to work on rooted devices unless it is a software issue and you are on a custom rom then you need to go back to a stock rom. TEP and asurion are NOT real insurance and insurance laws don't apply to them, it would be just plain fraud, which would be hard to prove since fraud means you did something with the intention to get something more for free by intentionally doing something to get it, ie smashing your phone or microwaving it to get an upgraded device and not a replacement for a malfunctioning/broken device. I work in property insurance and even certain things that are blatantly done to be able to up the value of the claim in the policy holders favor isn't considered fraud. Either way Asurion and TEP are not insurance, insurance law doesn't apply to them which is why they are called device/equipment protection and not device/equipment insurance. In my state (FL) they aren't allowed to use the word insurance in their advertisement or paperwork because the law says they aren't an insurance company are not governed in the same way as insurance companies and never will be because they are a monopoly and there is no competition in prices you have the choice of asurion or nothing and it is contracted through the carrier and not chosen by the customer with a choice to shop for a competitive premium/deductible
Sent from my SPH-D710 using xda premium
Click to expand...
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Idaho is Similar in calling it the protection plan. But when all is said and done pay for the protection plan is mainly a guarantee that one way or another that we will have a solution for you. Yeah you can go through Samsung but you can run the risk of getting your "Broken" phone back after waiting for 6-8 weeks, with no solution. Usually paying the 35 and doing an store replacement will be easier on the pocket book as well as alot faster 2-5 days at the most. This will also allow you to add the TEP if you want.
zuluturtle said:
Idaho is Similar in calling it the protection plan. But when all is said and done pay for the protection plan is mainly a guarantee that one way or another that we will have a solution for you. Yeah you can go through Samsung but you can run the risk of getting your "Broken" phone back after waiting for 6-8 weeks, with no solution. Usually paying the 35 and doing an store replacement will be easier on the pocket book as well as alot faster 2-5 days at the most. This will also allow you to add the TEP if you want.
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Click to collapse
The worst part of asurion is they have no QC on what type of refurbs they send out, most of the time you get some kind of crap phone with more problems and aesthetic damage than the one you're having replaced. This is one reason why I don't have asurion or TEP. The other being that all my electronics are covered under my homeowners policy and any portable electronics (cell phones, laptops, PSP, gameboy, mp3 players etc) are covered in and out of the house from loss, theft or damage. I pay nothing extra on my premium and my deductible is $50 per device. If anything happens to my device (no matter what or what kind of device) instead of paying asurion or sprint my money up front, I file a claim with my insurance company, and 3 days later I get a check for the full MSRP of the device less $50. So if my phone is $600 off contract I would get a check for $550 which I can do whatever I want with. I could add my $50 to it and buy a brand new phone or I could cash the check buy a used device and pocket the difference. What makes it even nicer is my insurance payment are direct deposited to my bank account so i don't have to wait for a check to clear, and I get my funds in 12-72 hours depending on the time/day I filed my claim.
Sent from my SPH-D710 using xda premium
-EViL-KoNCEPTz- said:
Company policy is to work on rooted devices unless it is a software issue and you are on a custom rom then you need to go back to a stock rom.
Click to expand...
Click to collapse
Service is refused if the device is not running the correct software, short of a failed charging port.
TonyTurboII said:
Service is refused if the device is not running the correct software, short of a failed charging port.
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Click to collapse
Not for both of mine that have been replaced. My tech guy was running CM9 on his personal Nexus S 4g, and I told him mine were rooted and were running a ROM when the problem occurred. The first bricked one I was able to get access to the internal sd card and format it and put stock recovery back on it and the second one had the blue led of death so it didn't matter what it was running.
stonesaber said:
Not for both of mine that have been replaced. My tech guy was running CM9 on his personal Nexus S 4g, and I told him mine were rooted and were running a ROM when the problem occurred. The first bricked one I was able to get access to the internal sd card and format it and put stock recovery back on it and the second one had the blue led of death so it didn't matter what it was running.
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I mean I don't care personally and I still work on them myself, but the word from above says otherwise. Seems to vary day by day though.

Does anyone have insurance on their phone?

I was wondering if anyone had insurance through their carrier? Telekom here in Germany offers it for 100 euros out right and you pay 10 percent of what the phone is worth.. I passed on it but after hearing people having some issues I was wondering if I should go back to the store and sign up for it. I suppose I could always use the nexus s I have laying around incase something happens to my x
Sent from my HTC One X using XDA
If there a difference between warranty and insurance? Because I heard if you root the phone you will lose the warranty... Anyway I'm from Canada and when I search on ebay.com and amazon.com I'm only seeing int version "no warranty" so I have to choice to buy it with no warranty for 550$ or to buy it from amazon.co.uk for 700$ with a warranty but I don't really see the point since I want to root my phone... I'm a bit worried if the issues start after the 30 day return delay T_T
Well the insurance is directly from the phone carrier and you deal solely through them plus I think they cover accidentally damage. The warranty through HTC would just cover things that might become faulty?
Sent from my HTC One X using XDA
I just bought a 7£ silicone case to take all the psychical damage, had the same case for my desire and it worked just perfect! For hardware damage I'm counting on my insurance company is gonna pay
I have phone insurance with my Bank account in the UK, much cheaper.
It's worth getting insurance. Especially if you root. Anything goes wrong you "had it stolen".
Sent from my HTC One X using XDA
Over here in Australia insurance payments generally add up to about half the cost the phone (sometimes even more, depending on the phone and when you purchase it). So I find it a waste of money. Besides, in my over 12+ years of using phones I haven’t had any serious mishaps (hope it stays that way).
MO3iusONE said:
but after hearing people having some issues I was wondering if I should go back to the store and sign up for it.
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Click to collapse
What kind of issues are you referring to ? All hardware faults (display issues, overheating, WiFi issues etc.) should already be covered under warranty. Insurance is needed if you want protection against theft, lost or accidents. However, if the phone breaks due to poor build quality (e.g: the shell or the display cracking due to bad design, buttons stop responding etc..) then claiming warranty will be hard because its is difficult to prove , in that case insurance could come in handy.
if im not mistaken insurance covers your phone for anything...
even if u hard-bricked it as its independent of htc's warrenty
and there is no need for the phone is stolen blahblahblah
bank account insurance sucks ****, the best insurance is with your carrier and the only 2 carriers that I know provide good insurance is Vodafone and O2 both give you replacement if you accidence damage your phone, drop it, lost or stolen
Yes. I have.
Sent from my HTC One X using Tapatalk 2
they offered it to me indeed, I had it on my last phone, but now I just bought a case to protect it from damage and skipped on the insurance.
I didnt think i would need it with my HTC Desire and passed but on my One X, this is too great of an investment to not take out insurance.

I Might Just be Done with Samsung :(

Usually, I'm the last person to complain about warranty issues but Samsung has literally just pushed me over the edge!
After something went awry with my phone, and my screen cracked from the inside/stopped working, I called them up and they asked me to send in pictures of the damage and was promptly told that the issue would be covered by my warranty. I sent my phone in and awaited repairs but today I was contacted by "Service Absolute", a Samsung authorized warranty service provider; they told me that my warranty was void due to physical damage and that repairs on my device would cost..... get this......
$310.54!!!!
I've asked for my phone back without repairs and I guess I'll be forced to sell it for peanuts
Sorry for the crazy rant, I know there's not much I or anyone else can do about this situation, just needed to vent.
shirazir said:
Usually, I'm the last person to complain about warranty issues but Samsung has literally just pushed me over the edge!
After something went awry with my phone, and my screen cracked from the inside/stopped working, I called them up and they asked me to send in pictures of the damage and was promptly told that the issue would be covered by my warranty. I sent my phone in and awaited repairs but today I was contacted by "Service Absolute", a Samsung authorized warranty service provider; they told me that my warranty was void due to physical damage and that repairs on my device would cost..... get this......
$310.54!!!!
I've asked for my phone back without repairs and I guess I'll be forced to sell it for peanuts
Sorry for the crazy rant, I know there's not much I or anyone else can do about this situation, just needed to vent.
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Click to collapse
Sell me your phone for $30. I need the spare parts. :good:
shirazir said:
Usually, I'm the last person to complain about warranty issues but Samsung has literally just pushed me over the edge!
After something went awry with my phone, and my screen cracked from the inside/stopped working, I called them up and they asked me to send in pictures of the damage and was promptly told that the issue would be covered by my warranty. I sent my phone in and awaited repairs but today I was contacted by "Service Absolute", a Samsung authorized warranty service provider; they told me that my warranty was void due to physical damage and that repairs on my device would cost..... get this......
$310.54!!!!
I've asked for my phone back without repairs and I guess I'll be forced to sell it for peanuts
Sorry for the crazy rant, I know there's not much I or anyone else can do about this situation, just needed to vent.
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Click to collapse
Yea the warranties arent worth sh*t. i can't believe they would charge you full price for repair as well. Bunch of bull.
Sent from my Galaxy Nexus using Tapatalk 2
Should have got insurance if you are on contract, covers any kind of damage, stolen or lost for $10 a month added to you phone plan, my gnex might go missing around the same time the new nexus comes out
slayr76 said:
Should have got insurance if you are on contract, covers any kind of damage, stolen or lost for $10 a month added to you phone plan, my gnex might go missing around the same time the new nexus comes out
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Click to collapse
As someone who works in insurance ( homeowners/renters/auto) I have to say the the prices charged for insurance on a phone are outrageous. The price paid for the insurance for the value of the item being insured is totally out of whack when it comes to phones and is a complete ripoff.
complaining about you cracking your screen and it not being covered?
c'mon now
I guess the irony there is someone joking about faking an insurance claim on a phone, and someone two posts later saying how the insurance costs too much. Guess it's a messed up world all over!
I can't stomach the wasted money monthly myself, figure if the worst happens I'll just replace on my own. It helps having a family plan with an upgrade ready to go if needed in worst case.
crixley said:
complaining about you cracking your screen and it not being covered?
c'mon now
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Click to collapse
I don't mind that it's not covered, I'm upset about the fact they told me it would be based on an initial assessment and worse yet, the cost of repairing it....
rand4ll said:
As someone who works in insurance ( homeowners/renters/auto) I have to say the the prices charged for insurance on a phone are outrageous. The price paid for the insurance for the value of the item being insured is totally out of whack when it comes to phones and is a complete ripoff.
Click to expand...
Click to collapse
Never insure something you can easily afford to replace. Insurance only purpose is to transfer risk to someone else for replacement. When the cost outweighs the benefits then it becomes not worth it.
OP pics or it didn't happen!
Sent from my Galaxy Nexus using Tapatalk 2

AT&T out of warranty replacement program (INC ACCIDENTAL DAMAGE & NO INSURANCE)

AT&T out of warranty replacement program (INC ACCIDENTAL DAMAGE & NO INSURANCE)
I recently broke my galaxy note 2 front glass. Local repair shop: prob $200 because LCD ok, but even if THEY break it during repair, price becomes $350 because then need to replace entire display assembly. Then an AT&T local device service center (DSC) told me about a program rolling out in some locations called the "Dead End Pilot Out Of Warranty Replacement Program." Here in Southern California it's available at a DSC in Rancho Cucamonga, and another in (Corona? Somewhere in the Inland Empire). If you call the Rancho Cucamonga AT&T location on Archibald St they can tell you about it.
I don't know if this is California only, or specific to this franchise, although I've been told it's coming to Orange County soon. I don't know about other states/regions but the Rancho Cucamonga location in CA may know.
When I called AT&T support they didn't even know about it, but they called the location to confirm, and it's legit.
Replaced damaged Note II with a factory refurbished unit (by Samsung) for $150+tax. You keep your original battery, stylus, and back panel. The other good news: while my replacement started malfunctioning shortly after, my local DSC replaced it this time as a warranty replacement (not sure if this is technically allowed - but my local DSC was aware of the prior replacement at Rancho, and said I didn't need to go all the way back).
So - before you pay someone to fix, or even fix it yourself, you might want to see if this option is available anywhere near you - even if it's a bit of a drive.
Still unclear how this affects original warranty - have conflicting info on this one. One response is that original warranty void (what I'd expect) but that refurbished unit has automatic 90 day warranty from Samsung. Local DSC says my original warranty applies, because it's longer. Anyway, minimum 90 days refurbished warranty, even if your warranty had already expired.
Ironically, this program is even less than the insurance deductible if you have the insurance (that's $200 alone).
This is an amazing program, so here's a shout out to those responsible, and thank you - and I want others to know it's out there.
And to AT&T - if this is being trialed as a possible future company wide program: as a customer, you have gained MANY loyalty points with me for it. This would definitely encourage me to remain with AT&T for the long term.
Re: AT&T out of warranty replacement program (INC ACCIDENTAL DAMAGE & NO INSURANCE)
I used to work at a DSC several months ago and I can confirm this program, however, its only tested in a few pilot locations at least at that time since I left. As far as the existing warranty if you opt into this program, more than likely it will still apply or 90 days, whichever is longer. However, that might be unclear as it is kind of a gray area being the reason why its only tested in pilot locations so I'd make sure to ask. Keep in mind that whatever warranty issues you have when you participate in this program, those warranty policies only apply through ATT and not through Samsung themselves.
So before anyone tries to take advantage of this program, make sure to call your nearest DSC first to see if they're participating in this program and if they have your Note 2 in stock. Don't waste your time in going if they're out of stock and the only way is to periodically call them to check. Normally, they'd perform an exchange by mail if that ever happens, but for this program, it has not been implemented.
Also remember, this program was initiated through ATT's contractor who manage these DSC locations so more than likely, the customer reps through the phone and at the corporate/authorized retailers have little to no information about this program so dont go asking them for info, especially about a warranty dispute.
Sent from my SGH-I317
Re: AT&T out of warranty replacement program (INC ACCIDENTAL DAMAGE & NO INSURANCE)
Can you give the DSC CONTACT INFO I don't mind driving 30 to 40 min for this besides Thats about normal commute to any where in southern California lol
Sent from my SAMSUNG-SGH-I317 using xda premium
Re: AT&T out of warranty replacement program (INC ACCIDENTAL DAMAGE & NO INSURANCE)
Wow. Wish I had heard of this sooner. I just broke the glass on mine and got a replacement via the insurance for $200. I was happy with the next day shipping ans wasn't too difficult to submit the claim.
Kind of upsets me that I pay for the insurance every month when theres a cheaper alternative without the monthly fee.
I would have made the drive to save the difference.
Sent from my GT-N7105 using XDA Premium HD app
Re: AT&T out of warranty replacement program (INC ACCIDENTAL DAMAGE & NO INSURANCE)
If you look it up you'll find there's only one location for at&t in Rancho Cucamonga on Archibald St (that's why I was so specific), however the number is
909-945-3427.
When you call just ask them to verify you've reached the DSC - but it would have to be; unlike some locations that have a store with DSC attached, it's a standalone DSC location.
Another poster below points out that you should call first. They are absolutely right: the program doesn't apply to all devices, and they can't do anything if they don't have a similar device in stock. In my case it had to be refurbished, I assume that's true for all (since it's not a retail location, they might not have anything else anyway.)
In short: call them first, give them specifics, and ask if it's covered in the program. They can tell you if there's stock available, if it's available under the program, what the cost is, etc. This varies by device. If it's not currently covered ask them if they expect it to be (never hurts to ask). I'm the case of the Note 2 everyone of them seemed genuinely surprised to see it so soon. I'm guessing it's because of the popularity of the device.
In my experience, they don't care how the device was damaged either - maybe don't tell them if you're running a side business rooting and reselling on eBay; but otherwise they aren't that concerned. I also found them to be very professional, customer-focused, and helpful in general.
And sorry for that long post LOL. Too easy to blather on when using Swype...
Sent from my SAMSUNG-SGH-I317 using xda premium
Re: AT&T out of warranty replacement program (INC ACCIDENTAL DAMAGE & NO INSURANCE)
kkl0wn said:
Wow. Wish I had heard of this sooner. I just broke the glass on mine and got a replacement via the insurance for $200. I was happy with the next day shipping ans wasn't too difficult to submit the claim.
Kind of upsets me that I pay for the insurance every month when theres a cheaper alternative without the monthly fee.
I would have made the drive to save the difference.
Sent from my GT-N7105 using XDA Premium HD app
Click to expand...
Click to collapse
But with insurance your more likely for them to send you a new device. Unlike it being refurbish! But you'll have a 90 day warranty on the refurb...
sashby said:
If you look it up you'll find there's only one location for at&t in Rancho Cucamonga on Archibald St (that's why I was so specific), however the number is
909-945-3427.
When you call just ask them to verify you've reached the DSC - but it would have to be; unlike some locations that have a store with DSC attached, it's a standalone DSC location.
Another poster below points out that you should call first. They are absolutely right: the program doesn't apply to all devices, and they can't do anything if they don't have a similar device in stock. In my case it had to be refurbished, I assume that's true for all (since it's not a retail location, they might not have anything else anyway.)
In short: call them first, give them specifics, and ask if it's covered in the program. They can tell you if there's stock available, if it's available under the program, what the cost is, etc. This varies by device. If it's not currently covered ask them if they expect it to be (never hurts to ask). I'm the case of the Note 2 everyone of them seemed genuinely surprised to see it so soon. I'm guessing it's because of the popularity of the device.
In my experience, they don't care how the device was damaged either - maybe don't tell them if you're running a side business rooting and reselling on eBay; but otherwise they aren't that concerned. I also found them to be very professional, customer-focused, and helpful in general.
And sorry for that long post LOL. Too easy to blather on when using Swype...
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
Crazy that's just 45 minutes from me!
Gonna call and c how much they'll charge for another phone I broke. If that's the case then excellent program. But prefer to b sent a new device thru insurance tho. JMO
Lol
++++1 on the SWYPE:thumbup: my favorite keyboard. For many years now.
Just my 2¢
Sent from my SAMSUNG-SGH-I317 using Xparent SkyBlue Tapatalk 2
Just an update all DSC in southern cali have the out or service warranty program, I just went to day and switched out my note 2 for a newly referb looks great and only for $150.00 plus tax
Sent from my SAMSUNG-SGH-I317 using xda premium
I suppose the major difference here, is your getting a refurb unit, as opposed to a new replacement unit when using insurance...
Not a huge deal I guess...
Lets hope ATT does the right thing, and quits treating smart phones and their deductibles like a house mortgage....(expensive).....as the deductible is likely more than the unit costs them to begin with...
thank you for the information OP.......g
sashby said:
I recently broke my galaxy note 2 front glass. Local repair shop: prob $200 because LCD ok, but even if THEY break it during repair, price becomes $350 because then need to replace entire display assembly. Then an AT&T local device service center (DSC) told me about a program rolling out in some locations called the "Dead End Pilot Out Of Warranty Replacement Program." Here in Southern California it's available at a DSC in Rancho Cucamonga, and another in (Corona? Somewhere in the Inland Empire). If you call the Rancho Cucamonga AT&T location on Archibald St they can tell you about it.
I don't know if this is California only, or specific to this franchise, although I've been told it's coming to Orange County soon. I don't know about other states/regions but the Rancho Cucamonga location in CA may know.
When I called AT&T support they didn't even know about it, but they called the location to confirm, and it's legit.
Replaced damaged Note II with a factory refurbished unit (by Samsung) for $150+tax. You keep your original battery, stylus, and back panel. The other good news: while my replacement started malfunctioning shortly after, my local DSC replaced it this time as a warranty replacement (not sure if this is technically allowed - but my local DSC was aware of the prior replacement at Rancho, and said I didn't need to go all the way back).
So - before you pay someone to fix, or even fix it yourself, you might want to see if this option is available anywhere near you - even if it's a bit of a drive.
Still unclear how this affects original warranty - have conflicting info on this one. One response is that original warranty void (what I'd expect) but that refurbished unit has automatic 90 day warranty from Samsung. Local DSC says my original warranty applies, because it's longer. Anyway, minimum 90 days refurbished warranty, even if your warranty had already expired.
Ironically, this program is even less than the insurance deductible if you have the insurance (that's $200 alone).
This is an amazing program, so here's a shout out to those responsible, and thank you - and I want others to know it's out there.
And to AT&T - if this is being trialed as a possible future company wide program: as a customer, you have gained MANY loyalty points with me for it. This would definitely encourage me to remain with AT&T for the long term.
Click to expand...
Click to collapse
Just verifying your post.
I called service center and she knew nothing about this program. She called the support center and they confirmed it for her with the 150 dollar price.
Thanks for the help.
My only question is, my phone is rooted... I obviously don't want to return it that way without putting the factory image back on it.
Sent from my Nexus 7 using xda app-developers app
Just wanted to show everyone that this is legit.
Thanks OP.
Worked great!
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
I was stoked when the Rep told me I had to pay tax on the $150.00 and not the tax on the full price, like when you upgrade.
Sent from my SAMSUNG-SGH-I317 using xda premium
chris82o said:
I was stoked when the Rep told me I had to pay tax on the $150.00 and not the tax on the full price, like when you upgrade.
Sent from my SAMSUNG-SGH-I317 using xda premium
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Click to collapse
Never had to pay tax on full device when I upgrade.... I always pay tax on the amount of what I'm paying for
glad to hear...
Glad to hear others have had such good luck. Also pleased that it's more widely available.
refurb from most warranties anyway now...
In the last few years almost every electronic device I've had was replaced under warranty at least once and usually with refurbished anyway. Most warranties clearly state these days in fine print that manufacturer may replace with new or "equivalent refurbished item at manufacturer's sole discretion". Since I end up with refurb anyway, sometimes I just buy that to start, if warranty is the same...
Bajanman said:
But with insurance your more likely for them to send you a new device. Unlike it being refurbish! But you'll have a 90 day warranty on the refurb...
Crazy that's just 45 minutes from me!
Gonna call and c how much they'll charge for another phone I broke. If that's the case then excellent program. But prefer to b sent a new device thru insurance tho. JMO
Lol
++++1 on the SWYPE:thumbup: my favorite keyboard. For many years now.
Just my 2¢
Sent from my SAMSUNG-SGH-I317 using Xparent SkyBlue Tapatalk 2
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Click to collapse
sorry didn't see sooner - they don't care if rooted
Bsmith0731 said:
Just verifying your post.
I called service center and she knew nothing about this program. She called the support center and they confirmed it for her with the 150 dollar price.
Thanks for the help.
My only question is, my phone is rooted... I obviously don't want to return it that way without putting the factory image back on it.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
When I was getting my replacement I talked with them a lot about how the program works. They told me in clear terms that they don't care if the phone is rooted, if a dinosaur stepped on it, or anything else. They did say you might wish to flash to factory standard so you don't leave any personal info on it, but that's all.
sashby said:
In the last few years almost every electronic device I've had was replaced under warranty at least once and usually with refurbished anyway. Most warranties clearly state these days in fine print that manufacturer may replace with new or "equivalent refurbished item at manufacturer's sole discretion". Since I end up with refurb anyway, sometimes I just buy that to start, if warranty is the same...
Click to expand...
Click to collapse
So youre the reason for high insurance rates anf deductibles
Sent from my GT-N7105 using Tapatalk 4 Beta
no - don't buy insurance
rquinn19 said:
So youre the reason for high insurance rates anf deductibles
Sent from my GT-N7105 using Tapatalk 4 Beta
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Click to collapse
Nope. I don't buy insurance, because I don't think I should be paying extra for something to work as it's designed to, and product quality should be expected. When I see a company shorten its warranty then offer "insurance" I buy from someone else. It's like paying 'protection money.'
I'm afraid we'll have to blame poor product quality for that one.

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