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Hey guys,
I need to send in my phone for insurance, and I as able to get the stock rom back on, but it's still on S-OFF.
I've tried to get it back to S-ON, but can't do it.
Should I just severely damage the phone so that it won't turn on?
Anyone have thoughts on this? What do you guys recommend?
Thanks in advance
Dismiss Post.
2 issues:
1) Trying to boot in recovery mode, I get the red triangle thing... is there a way to bypass this?
2) I believe I rooted using the revolution root. Can I still use the unrevoked method? Thanks!
xpiamchris said:
2 issues:
1) Trying to boot in recovery mode, I get the red triangle thing... is there a way to bypass this?
2) I believe I rooted using the revolution root. Can I still use the unrevoked method? Thanks!
Click to expand...
Click to collapse
Can't use the unrevoked method
Sent from my PC36100 using XDA App
---------- Post added at 10:40 PM ---------- Previous post was at 10:36 PM ----------
http://forum.xda-developers.com/showthread.php?t=1245649 unroot revolutionary
And This One Too.
You CAN NOT use unrevoked s-on. Search for how to unroot revolutionary root. U will have to flash a custom recovery first tho since ur missing one. Also why do u have to send phone in? What's wrong with it? Maybe we can just help u fix it...
Sent From My Pocket
The question is, why are you sending your phone to insurance? They don't repair phones, they only replace them. Therefore, if you already made a claim with them, they dont care if the phone is rooted or not. In fact, they dont care if its in one piece or a hundred, that's what insurance is for. Only sprint cares if the phone is rooted, and that's only if you are still under warranty.
I have to send it in because my screen is broken... it doesn't respond to touch.
I took it into the sprint repair store (still rooted), they found out and said that they closed my case due to me voiding the warranty. They gave me the address to file the insurance claim sprint.com/protection, so I went there and filed it and they are sending over a new phone.
They only charged me for $100.
Does this mean I'm in the clear?
Also, I am REALLY new to this rooting thing.. my friend actually did it for me. Can anyone point out step by step instructions on what I should do..? I would REALLY appreciate it. I believe it was rooted using revolution.
xpiamchris said:
I have to send it in because my screen is broken... it doesn't respond to touch.
I took it into the sprint repair store (still rooted), they found out and said that they closed my case due to me voiding the warranty. They gave me the address to file the insurance claim sprint.com/protection, so I went there and filed it and they are sending over a new phone.
They only charged me for $100.
Does this mean I'm in the clear?
Also, I am REALLY new to this rooting thing.. my friend actually did it for me. Can anyone point out step by step instructions on what I should do..? I would REALLY appreciate it. I believe it was rooted using revolution.
Click to expand...
Click to collapse
How did they find out it was rooted?
Sent from my PC36100 using XDA App
They were trying to replace the cracked screen
I have to send it in because my screen is broken... it doesn't respond to touch.
I took it into the sprint repair store (still rooted), they found out and said that they closed my case due to me voiding the warranty. They gave me the address to file the insurance claim sprint.com/protection, so I went there and filed it and they are sending over a new phone.
They only charged me for $100.
Does this mean I'm in the clear?
Click to expand...
Click to collapse
If you have already paid the deductiuble, then yes, you are in the clear. Again, Asurion doesn't care if you rooted your phone or not. That's the whole point of insurance, no matter what you do to your phone, they will replace it for you if you pay the deductible.
Also, I am REALLY new to this rooting thing.. my friend actually did it for me. Can anyone point out step by step instructions on what I should do..? I would REALLY appreciate it. I believe it was rooted using revolution.
Click to expand...
Click to collapse
Instructions for what? How to root again? There are a few large threads on how to root again with Revolutionary.io, which is what you will need to use to root again. The best advice is to just read read read before you attempt to do it, that way you are less likely to screw something up.
I've read on certain forums that if they find out your phone was rooted, they will force you to pay the extra $500 saying that your warranty is void. This is why i want to unroot it completely before sending it in.
Also, I feel like my phone is in limbo and I am unsure of how to unroot it. It was rooted using revolution, and I tried to unroot it.. but all I was able to do was get it back to stock rom but with S-OFF. I'm trying to get it back to S-ON, but not sure of how to do that. Following instructions online, I was either stuck on my phone saying my radio was the wrong version or roms simply not doing anything.
My current phone status:
SUPERSONIC EVT2-3 SHIP S-OFF
HBOOT-2.16.0001
MICROP-041f
TOUCH PANEL-ATMEL224_16ab
RADIO-2.15.00.05.02
Thanks in advance guys.
Your phone is rooted. To unroot your phone follow this guide:
http://forum.xda-developers.com/showthread.php?t=780141
To root your Evo in the future (your replacement) use this link:
http://forum.xda-developers.com/showthread.php?t=865204
If you can follow the guides and tell us what error and when you get it we may be able to re-create it.
I've read on certain forums that if they find out your phone was rooted, they will force you to pay the extra $500 saying that your warranty is void. This is why i want to unroot it completely before sending it in.
Click to expand...
Click to collapse
Again, warranty and insurance are two SEPARATE things. Yes, rooting does void your warranty, but it has nothing to do with insurance. If you are getting your phone replaced through a warranty exchange, and they later find out you were rooted, then you would liekly get charged for the phone. However, like I said before, insurance is different. They don't care what happened to your phone. Your phone could be in a hundred pieces, as long as you paid the deductible, you get a new phone, that's the point of insurance. If you were to take a hundred piece evo into a sprint store, they would immediately void your warranty. But that's what insurance is for, anytime you lose/break/brick your phone, you can get it replaced.
if you are that worried about it take out the sdcard, put battery back in, turn phone on and drop in in the sink full of water or a glass of soda. just not worth the time to unroot to send it to asurion.
Thanks for bumping a 4 month old thread to tell people what was already discussed in this thread. You do not need to unroot to send to Asurion, they don't care. And dropping it in water to send to them is insurance fraud, and is illegal.
sitlet said:
Thanks for bumping a 4 month old thread to tell people what was already discussed in this thread. You do not need to unroot to send to Asurion, they don't care. And dropping it in water to send to them is insurance fraud, and is illegal.
Click to expand...
Click to collapse
THANKS A LOT FOR THE SMART ASS COMMENT! i was doing a search for some stuff and happened to post on the wrong thread... maybe the mods should close a thread so it wont accept posts once its been solved. next time keep your smart ass comments to yourself!
I have my HOX from Orange Romania, and i was wondering if i root my HOX using HTCdev will i lose my warranty?
Yes
So there is no chance, if i go back to my stock rom and i unroot my phone that they will fix it if something hapend?
Marius95 said:
So there is no chance, if i go back to my stock rom and i unroot my phone that they will fix it if something hapend?
Click to expand...
Click to collapse
They will still know that you unlocked it
It really does depend. It's tough to call most likely you will lose your warranty in some cases you may be lucky but at this stage just think you will lose it. You can read the failures and successes in the general forum when people have sent back their devices.
Usually you'll get charged for a new motherboard.
Sent from my HTC One X using Tapatalk 2
nikzDHD said:
It really does depend. It's tough to call most likely you will lose your warranty in some cases you may be lucky but at this stage just think you will lose it. You can read the failures and successes in the general forum when people have sent back their devices.
Usually you'll get charged for a new motherboard.
Click to expand...
Click to collapse
Losing your warranty isn't the end of the story though. Usually there is some form of consumer protection law in your country that overrides HTC warranty. It is probably with the retailer, not HTC.
So...
So if I had a warranty with Radioshack, then they would repair my phone regardless of whether or not it was rooted?
caskla said:
So if I had a warranty with Radioshack, then they would repair my phone regardless of whether or not it was rooted?
Click to expand...
Click to collapse
It depends on the consumer laws in the country of purchase.
I do know that if you re-lock a HOX it'll say just that in the HBOOT, 'Re-Locked', that can affect your warranty.
You'll lose the warranty for things like the CPU or in general for things you can kill with kernels and ROMs
Sent from my iPad 2 using Tapatalk
Guys,
I just need some clarification.
- Unlocking the bootloader through htcdev.com voids your warranty, correct?
- Can the HOX be rooted without going through htcdev.com?
I was trying to decide b/w the GS3 and the HOX and I think I'm gonna go with the
HOX. I hate touchwiz and the GS3 screen is not too hot.
Thank you!
c47v3779 said:
Guys,
I just need some clarification.
- Unlocking the bootloader through htcdev.com voids your warranty, correct?
- Can the HOX be rooted without going through htcdev.com?
I was trying to decide b/w the GS3 and the HOX and I think I'm gonna go with the
HOX. I hate touchwiz and the GS3 screen is not too hot.
Thank you!
Click to expand...
Click to collapse
Both yes and no. They claim that you woid you warranty but the warranty is still valid for hardware fault from factory. If you have to send the phone for warranty repair just install stock and relock the bootloader and just play dumb if the ask anything
Havent read ant other way of doing it? search in the development threads.
There's some uncertainty regarding warranty after unlocking bootloader. Some people get faults covered without question while others get it denied outright and have to pay to repair or pay a release fee for the phone to be returned to them un repaired. But to be safe I'd say yes... Unlocking the bootloader will void your warranty.
And no. There is no known way just yet. There are a lot of people waiting for S-Off which will provide us a way to unlock without voiding, but that's quite a long way off.
Hope I helped.
Sent from my HTC One X using xda app-developers app
ThatNerdGuy said:
There's some uncertainty regarding warranty after unlocking bootloader. Some people get faults covered without question while others get it denied outright and have to pay to repair or pay a release fee for the phone to be returned to them un repaired. But to be safe I'd say yes... Unlocking the bootloader will void your warranty.
And no. There is no known way just yet. There are a lot of people waiting for S-Off which will provide us a way to unlock without voiding, but that's quite a long way off.
Hope I helped.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
That may also depend in which country you live in. Some are maybe harder then others if its a genuine htc repair "place" or if its outsourced to another repairplace. Where im from the companies that repair the phones dont check anything about the software they just check what needs to ble replaced and replaces it. They dont ask any questions since they bill HTC or Samsung or whatev for the repair anyway
Someone try to S-off but it seems to hard to work.
If you wanna unlock without htc.dev.....just wait for a while.
Unlock will lose software warranty, but hardware warranty still keep.
Hey all. Just to share my experience with you guys. Have a One X Malaysian unit, purchased in April, unlocked in May. Sometime two weeks back, noticed very weak Bluetooth and WiFi signals. Reverted to stock using the latest 2.17 RUU, confirmed it was a hardware issue. Sent it back to HTC on Friday and got a call from them today.
Basically, they confirmed the problem was a hardware issue, but as my unit had it's boot loader unlocked, they said warranty was void on the motherboard.
I asked if the unlocking of the bootloader could have caused his. They said they could not ascertain if it did.
I then asked why was it stated on the HTCDev website that unlocking MAY void warranty, but no details are given on what part of the warranty is void. The rep could not answer.
I understand if I OCed and burned the cores or something, but WiFi and Bluetooth failures are a defect. So I then sent an email to HTC Taiwan explaining the situation, have yet to receive a response. Let's see what transpires.
Sent from my Nexus 7 using Tapatalk 2
i really wish htc would get a huge fine for this blatant con they're trying to pull.
it's illegal in many countries. for instance in the uk, if the fault occurs within 6 months of purchasing, its upto HTC to prove that you caused the fault or they have to repair.
htc have admitted this design flaw, so how they can even consider rejecting your repair on the basis of an unlocked bootloader is RIDICULOUS (HTC I hope you're reading this - your policies are ****ing stupid and you REALLY need to reconsider them, using somebody who has a brain, preferrably)
Please please please, DO NOT give up. DO NOT go off the phone, or leave them alone until they agree to fix THEIR design fault for free.
Rule 1 of sending a phone back to manufacturer: Lock the bootloader up again. At the end of the day HTC are a corporation, and will do anything they can to make sure they don't have to replace faulty units. This is why the EU have so many consumer protection laws, to stop this happening.
Not sure where you can go from here though, perhaps you can take it back to the store you purchased it from, and get them to replace it?
Relocking the boot leader wont help. They still know you unlocked it.
Tell them they had better have proof you damaged it or you'll commence litigation. What they are doing is illegal.
@OP I had the same issue. I waited 2 months or maybe even longer in the hope that a RUU for my phone would pop up, which it hasn't. I'm not sure if it's out now but i don't need it anyway.
I was on arhd 9.2.0 and got sick of my faulty unit, so without second thought i went to my provider with an unlocked bootloader and custom rom on my phone, sent it in and had it sent back to me two weeks later completely fixed. My warranty was not voided, they were even did a factory reset.
But then again, i live in europe and our laws help us. Just like with mobile internet, every contract now has unlimited data, due to the fact that anyone who would exceed a certain limit ended up paying a hefty some. Glad we have this internet issue out the way too
Good luck to you hope it goes well
lawrence750 said:
i really wish htc would get a huge fine for this blatant con they're trying to pull.
it's illegal in many countries. for instance in the uk, if the fault occurs within 6 months of purchasing, its upto HTC to prove that you caused the fault or they have to repair.
Click to expand...
Click to collapse
I really wish people would stop repeating this nonsense. The responsibility lies with the retailer, not the manufacturer.
Scare the rep using strong legal words, and say you asked some of your lawyer friends and stuff like that so you can speak to a higher person, remember to speak professional and don't use unpleasant/raging behavior and the rep will hopefully consider your situation and try to help.
I once bought a laptop at a large retailer and dropped the laptop and broke the screen the first day, and managed to get it replaced by speaking the to manager of the customer service although it was against the warranty, they're human after all and business is not always just business
Scan the WiFI HARDWARE FAULT thread for useful posts. Try going through an alternative service center. I got mine rejected by one service center and I got it fixed from another service center.
BenPope said:
I really wish people would stop repeating this nonsense. The responsibility lies with the retailer, not the manufacturer.
Click to expand...
Click to collapse
Only nonsense i see is the one you are spewing. Have you ever installed windows 7 over vista,xp, or something alike?
Imagine how ridiculous it would be if you install windows 7 and your desktop is under-warranty and they will tell you you're not allowed to have your phone repaired because you installed a newer OS. Damn right - ridiculous.
I've sent in my HOX once before due to earjack problems (something stuck inside?).
I sent it in directly, unlocked, custom ROM, faux' kernal.
They fixed it for me and even replaced my battery for free!
They then returned my phone, stock, locked(not relocked).
And the IMEI number changed as well, basically a new phone.
Hmmm
shadehh said:
Only nonsense i see is the one you are spewing. Have you ever installed windows 7 over vista,xp, or something alike?
Imagine how ridiculous it would be if you install windows 7 and your desktop is under-warranty and they will tell you you're not allowed to have your phone repaired because you installed a newer OS. Damn right - ridiculous.
Click to expand...
Click to collapse
You completely missed my point.
In the UK your statutory rights are with the retailer NOT the manufacturer.
BenPope said:
I really wish people would stop repeating this nonsense. The responsibility lies with the retailer, not the manufacturer.
Click to expand...
Click to collapse
to be fair it hasn't been said whether op bought it from htc or not
you are right though, i should have been more specific
mervlee said:
Hey all. Just to share my experience with you guys. Have a One X Malaysian unit, purchased in April, unlocked in May. Sometime two weeks back, noticed very weak Bluetooth and WiFi signals. Reverted to stock using the latest 2.17 RUU, confirmed it was a hardware issue. Sent it back to HTC on Friday and got a call from them today.
Basically, they confirmed the problem was a hardware issue, but as my unit had it's boot loader unlocked, they said warranty was void on the motherboard.
I asked if the unlocking of the bootloader could have caused his. They said they could not ascertain if it did.
I then asked why was it stated on the HTCDev website that unlocking MAY void warranty, but no details are given on what part of the warranty is void. The rep could not answer.
I understand if I OCed and burned the cores or something, but WiFi and Bluetooth failures are a defect. So I then sent an email to HTC Taiwan explaining the situation, have yet to receive a response. Let's see what transpires.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Mods should inform You that there are a specific thread to deal about bad wifi signal. Do not create a new thread to inform us something that we already know.
Thanks
I know about the bad WiFi signal. I'm just sharing my experience with regards to HTC customer service. It's an authorized unit sold by an HTC appointed distributor, relocked and reset using the latest RUU. However, the status on the boot loader will show RELOCKED instead of LOCKED.
Sent from my Nexus 7 using Tapatalk 2
mervlee said:
I know about the bad WiFi signal. I'm just sharing my experience with regards to HTC customer service. It's an authorized unit sold by an HTC appointed distributor, relocked and reset using the latest RUU. However, the status on the boot loader will show RELOCKED instead of LOCKED.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Well, it seems another thread blaming Htc brand.
Look. I love the HTC brand, been a fervent supporter for the past 2 years. I'll give credit where credit is due. So please refrain from being presumptuous of the purpose of my article. Again, I'm waiting to hear back from HTC to see what their stand is. If they change their minds, at least other HTC owners who are in the same predicament as myself may have a chance of getting some fair treatment.
Sent from my Nexus 7 using Tapatalk 2
I have a similar problem, i have yellow spots on the screen, and the service center denied the repair becose of the relocoed bootloader.
What we need to do is to find a way to make the bootloader say locked instead of relocked and everything will be ok.
I used to own a Galaxy S 2, that phone had a counter for custom roms, if you wanted to claim warranty all you needed to do was to reset the binary counter using the usb jig or a apk called triangle away.
mervlee said:
Look. I love the HTC brand, been a fervent supporter for the past 2 years. I'll give credit where credit is due. So please refrain from being presumptuous of the purpose of my article. Again, I'm waiting to hear back from HTC to see what their stand is. If they change their minds, at least other HTC owners who are in the same predicament as myself may have a chance of getting some fair treatment.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Mate, you give your point of view about your problem, and I am giving my point of view about your post that in fact is what I said. So ifI you asking for respect for your point of view respect my point of view. As you say you are waiting for a reply so I do not understand why you post if you have not got an answer yet. I would see logical your post If you got a reply but you got not yet.
My One X suffered from bad screen fitment out of the box (creaking, screen moving up and down inside the casing...) and I unlocked/rommed it before I noticed the flaws.
I relocked the bootloader, installed the 2.17 RUU, and sent the phone back to Germany (as it was bought in Ger and I live in Croatia) to get it repaired, they accepted it and repaired, it's on its way home now, should be here tomorrow, took 3 weeks to repair.
One big plus for HTC Germany (when it gets here and is fixed, that is).
androidino95 said:
My One X suffered from bad screen fitment out of the box (creaking, screen moving up and down inside the casing...) and I unlocked/rommed it before I noticed the flaws.
I relocked the bootloader, installed the 2.17 RUU, and sent the phone back to Germany (as it was bought in Ger and I live in Croatia) to get it repaired, they accepted it and repaired, it's on its way home now, should be here tomorrow, took 3 weeks to repair.
One big plus for HTC Germany (when it gets here and is fixed, that is).
Click to expand...
Click to collapse
I had a similar story, my HOX suffered bad wifi signal, and then unroted, relocked, sent to HTC and get it bak repaired for free. But it was on Spain HTC.
Hi Guys
im really sorry to post this been i have been trying to use the search function all morning but it doesn't seem to be working for me (see attached)
Anyway, now to the question in hand....i need to send my phone back to HTC for repair, but as i have unlocked my bootloader "apparently" it no longer falls under the warranty...
therefore is it possible to get the bootloader back to "locked" as the Customer Service guy told me that if its Re-locked or Unlocked they wont do a thing under warranty
can anyone please help....and once again im sorry this may have been covered before, but my search is not working
Do you happen to have an S-OFF device?
If not, we can't help you.
TToivanen said:
Do you happen to have an S-OFF device?
If not, we can't help you.
Click to expand...
Click to collapse
nope its s-on.....ok that answers that one then...thanks for your quick reply
'fastboot oem lock' will set the bootloader status to RELOCKED. This will be fine under warranty purposes so long as it's a hardware issue and not software.
I sent my relocked One X back to HTC a few months ago because the battery was faulty. They didn't question it at all.
dr9722 said:
'fastboot oem lock' will set the bootloader status to RELOCKED. This will be fine under warranty purposes so long as it's a hardware issue and not software.
I sent my relocked One X back to HTC a few months ago because the battery was faulty. They didn't question it at all.
Click to expand...
Click to collapse
ahh ok...the guy just said its not covered...might have to try someone else...sorry should have put it on the post...i got the yellow sports down the right hand side of the screen so i thought may as well get it repaired while its still under
Where are you, where was your device purchased, and how long ago?
f4flake said:
Where are you, where was your device purchased, and how long ago?
Click to expand...
Click to collapse
Im in Watford, UK
Buymobilephones.net (Who have just got in touch as said its a well known fault and you have to go back to HTC)
July 2012
They have no choice but to fix it, but as usual HTC will piss and moan in spite of their obligations under EU and British law.
Check out the following thread
http://forum.xda-developers.com/showthread.php?t=1631610
and this reply in particular.
http://forum.xda-developers.com/showpost.php?p=37143252&postcount=270
There are number of people who have initially been rebuffed only for HTC to make a "good will" repair, which is in fact nonsense. Corporations don't do good will, they are obligated under the law.
f4flake said:
They have no choice but to fix it, but as usual HTC will piss and moan in spite of their obligations under EU and British law.
Check out the following thread
http://forum.xda-developers.com/showthread.php?t=1631610
and this reply in particular.
http://forum.xda-developers.com/showpost.php?p=37143252&postcount=270
There are number of people who have initially been rebuffed only for HTC to make a "good will" repair, which is in fact nonsense. Corporations don't do good will, they are obligated under the law.
Click to expand...
Click to collapse
ahhh ok.. when i get time ill try read through the transcript...just wondering do i argue with them about it first before i send the phone, or let them collect the phone then get argue with them after they wanna charge me
Manc said:
ahh ok...the guy just said its not covered...might have to try someone else...sorry should have put it on the post...i got the yellow sports down the right hand side of the screen so i thought may as well get it repaired while its still under
Click to expand...
Click to collapse
If your device would generally be under warranty, by that I mean like total stock from day 1, and still within the time period. Then aslong as its re-locked and hardware related, THEY HAVE to honour your warranty. Simple as.
Wilks3y said:
If your device would generally be under warranty, by that I mean like total stock from day 1, and still within the time period. Then aslong as its re-locked and hardware related, THEY HAVE to honour your warranty. Simple as.
Click to expand...
Click to collapse
kool...so im gonna put it back to stock , relock the bootlader and phone up
better start goiing through the board for the stock rom thread now lol
Bear in mind that consumer law is with the retailer not the manufacturer. If your retailer tells you to send it to HTC, get it in writing so that you can claim potential future expenses.