[Q] Water damage replacement under warranty - Sprint Samsung Galaxy S III

I jumped in the pool with my phone (galaxy s3 4g) yesterday and realised straight away and jumped out pulled the battery out and sat it the sun. Later on that day a cup of soft drink was spilt on the back of it and and left a sticky resadue all inside the phone. It now doesnt work but i want to replace it under warranty.
Should i dunk it again in hot water to get rid of all the sticky ****?
and
How have people gone with replacing there phone with water damage from samsung?

Water damage isn't covered by any warranty. You'll probably just need to pay the insurance deductible.

metalfan78 said:
Water damage isn't covered by any warranty. You'll probably just need to pay the insurance deductible.
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He's right. Samsung does not cover water damage. But i think if you send it to them theyll repair it for a fee of course
Sent from my SPH-L710 using xda app-developers app

You should have put it in rice for 48 hours. But now you just have to pay your insurance deductible.
This message brought to you by my AOKP'd up SPH-L710 aka GS3

GiantJay said:
You should have put it in rice for 48 hours. But now you just have to pay your insurance deductible.
This message brought to you by my AOKP'd up SPH-L710 aka GS3
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Either way, Insurance deductible is still alot cheaper then buying a new phone :silly: As was said a few post up.. Typically after submerged, yank battery, drop in bag of rice for a bit.. (24-48 hours) typically can save the phone. Just ensure you do not try to power up again until has sat.

Related

Water damage already... question.

So installing a zagg shield like I have done countless of times, spray shield lightly, install shield, squeegee out bubbles... Phone turned on and booted fine, and than the screen went crazy.
The water indicator at the bottom of the phone does show a slight water mark, so I am out of luck in that department... what's the best way to go about getting a new one? I know sprint does not cover water damage, but with the 7$ insurance can't you just pay a 50$ deductible?
Be careful around water with this thing, my Nexus one and Mytouch never had a issue when installing a shield or getting caught out in a slight rain drizzle.
Anthony
I think the insurance deductible for evo is $150. You can try returning it and say it was doa. They may not check it since you just got it.
Sorry to hear yours got water damaged. I just got the sprint insurance on my evo. But what you're saying is that sprint insurance doesn't cover water damage...correct?
If that's the case since I bought my evo off of ebay, I'm going to buy the squaretrade insurance also.i think they cover water damage.
Sent from my Sprint HTC Evo
pirarre said:
Sorry to hear yours got water damaged. I just got the sprint insurance on my evo. But what you're saying is that sprint insurance doesn't cover water damage...correct?
If that's the case since I bought my evo off of ebay, I'm going to buy the squaretrade insurance also.i think they cover water damage.
Sent from my Sprint HTC Evo
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Insurance covers anything. Warranty does not cover water damage.
Guess I'll run by sprint tomorrow and see what they say....
I think the deductible is actually 100$, but... either way I'll find out tomorrow.
Still can't believe that slight amount of water did that though, I figured it would be sealed up tighter.
Did u squeegiethe water towards the earpieceor what? I don't see how this could happen......
TAKE OUT THE BATTERY NOW. Then put it and the battery in rice for 24 hours and then try it. If it doesn't work then you broke it by leaving the battery in thus far. You can go back and complain and they might give u another for free. Otherwise you have to pay the insurance.
Rennat said:
TAKE OUT THE BATTERY NOW. Then put it and the battery in rice for 24 hours and then try it. If it doesn't work then you broke it by leaving the battery in thus far. You can go back and complain and they might give u another for free. Otherwise you have to pay the insurance.
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Heh, that was the first thing I did... It's been in the rice ever sense.
Going to try it in the morning and see what happens. If it doesn't work I'll go to sprint and pay the 100$ something, and get a new one. Sucks though for sure.
Blackhalo said:
Heh, that was the first thing I did... It's been in the rice ever sense.
Going to try it in the morning and see what happens. If it doesn't work I'll go to sprint and pay the 100$ something, and get a new one. Sucks though for sure.
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Now I know I am not the only smart one in the world! jk
Where are the water damage indicators on the phone?
Sent from my Sprint HTC Evo
pirarre said:
Where are the water damage indicators on the phone?
Sent from my Sprint HTC Evo
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One on the battery and the other is on the bottom of the phone under the battery.
Blackhalo said:
One on the battery and the other is on the bottom of the phone under the battery.
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Sprint really took some liberties with the placement of the water damage indicator. It couldn't be any closer to the edge of the battery door without physically being outside the case itself. I managed to get a droplet of water on it already when I was applying my invisible shield so my warranty is essentially shot. Thank goodness I put TEP on immediately after purchasing the phone.
You are supposed to let your phone dry for 24 hrs (if not at least half that). Why would you power it up immediately after applying it is beyond me...
Blackhalo said:
One on the battery and the other is on the bottom of the phone under the battery.
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So the water sensors are those small checkered striped things?
kellte2 said:
Sprint really took some liberties with the placement of the water damage indicator. It couldn't be any closer to the edge of the battery door without physically being outside the case itself. I managed to get a droplet of water on it already when I was applying my invisible shield so my warranty is essentially shot. Thank goodness I put TEP on immediately after purchasing the phone.
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You did that by putting the Zagg on? I ordered one of those half price on Monday. I've had them for my iPhones, iPads etc. But for some strange reason I'm having second thoughts about putting it on this phone.
Obviously something was done incorrectly here. The sticker on the bottom of the battery is not a water indicator...mine was red out of the box.
No, it wasn't dredge. It was crosshatched red & white, it looks semi-pinkish. When it gets wet, it's a DEEP red color, can't be ignored.
entropism said:
No, it wasn't dredge. It was crosshatched red & white, it looks semi-pinkish. When it gets wet, it's a DEEP red color, can't be ignored.
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Ok I see now....yeah mine is pink and white checkered look. But when it get activated it gets even more red?
Sent from my Sprint HTC Evo
i just noticed my sensor under battery is pink with red checkers...am i screwed
think with me for a moment, couldn't you cover the wet strip with a small paper cut out and then put some of the cut out self laminate over the whole strip? if these are that temperamental to water such as an invisible shield prep spray then this might be worth doing. ive never done it nore have i seen EVO's strip im just throwing ideas out there.
Zagg good for laptop and ipad type of things I had it on mi iphone and
last me two months or so had it on my hd2 same thing guess carrying it around in your hand make the product stretching or something corners where were perfect starts to peal that's on cellphones
Sent from my EVO using tapatalk

evo accidentally submerged in water... couple questions

The other day I forgot to remove the evo out of my pockets and went swimming with it. It was submerged for a good 4 or 5 minutes and its been in a bag of rice for two days so far. The wetness indicator is pink on both battery and the device. Theres still some water in the lcd screen and its slowly drying little by little. However I tried to boot it up and its stuck on the "HTC EVO 4G" screen... I can only access the screen when you press vol down + power. Look like it needs to be replaced.
Couple questions that I have:
1. I have the $7 a month insurance option and I don't mind paying the $100 fee but do they cover water damage? Will they give me a new phone?
2. My phone is fully rooted with CM6 rom on there... are they going to find out? How can I fully wipe this out before I make the switch?
3. Do you know if the EVO are still out of stock/backordered at this moment? How long should I expect the new replacement?
Thanks in advance.
Covered
The asurion insurance certificate (that is what you have) says it covers liquid damage. I presume swimming leads to liquid damage.
My son's EVO was shattered in early July and it took about 10 days from start of claim until the replacement arrived.
I can't imagine that they would find out about the rooting. Even if they did, how can that explain why they should not cover the liquid damages. LOL
dude, if your paying the $7 insurance either way your stuck paying the $100 deductible so just report it stolen so you have an extra battery and back cover... just keep that bad boy for parts
bummer!
you are in luck thou.. anything accidental including water damage is covered.
Nobody cares about rooting that's just software which is re-written when the phone is refurbished (and yours is probably toast anyway).
My friend had one replaced and it took about 11 days or so...the supply is probably still low and demand high for these phone so it might be a bit of a wait
BTW when your submit the damaged phone to asurion, they do not want the battery.
toenail78 said:
dude, if your paying the $7 insurance either way your stuck paying the $100 deductible so just report it stolen so you have an extra battery and back cover... just keep that bad boy for parts
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do I have to file a police report in order to do report it stolen?
Don't mess with insurance fraud. Even for a damaged phone I had to sign an affidavit that this is what happened. Just submit for water damage - you can add a battery AND charger for less than 15 bucks on eBay.
Sent from my PC36100 using XDA App
Keep the battery. You don't have to send it to them. As for the back cover, I guess it sank in the river......
thanks. i will report it for water damage... but most likely i will receive a refurbished evo right?

Screen repair kits

Does anyone have some recommendations on a good screen repair kit for me?
My 1 year old just scratched the screen up real good when I left my phone on our coffee table.
Its still usable but annoying to have scratches in it.
Sent from my SPH-D710 using XDA
brick it and pay sprint $35 for a replacement
badname said:
brick it and pay sprint $35 for a replacement
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this makes the prices go up for all of us lol
Sent from my SPH-D710 using xda premium
repair
See if there is a Sprint repair center nearby. Stop in and see what they say, sometimes they can swap screens from other phones they're sending back, as long as they're not "Damaged beyond Repair".
Thanks for the info. I'll look into that option.
Sent from my SPH-D710 using XDA
Another option is simply ghost armor, just do the screen protector. They're by far the best protectors I've seen on many levels n do wonders to existing scratches. Try n find a store n at least let them show you n you can decide
Sent from my SPH-D710 using XDA
It's a $100 dollar deductible by the way.
newtype06 said:
It's a $100 dollar deductible by the way.
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Its a $100 deductible if you have the TEP plan. If ypu have a bricked device and no insurance, sprint will do a warranty exchange for $35. I know, i had a photon and had to do this twice. The second time, i got a et4g.
But please dont go bricking a device just to get a replacement screen.
whoa whoa whoa, i hope thats for a bricked phone with no tep only, because ive had 6 or so cracked screens over the last 2-3 they've absolutely REFUSED to fix without going thru asuiron
jus1haz2 said:
See if there is a Sprint repair center nearby. Stop in and see what they say, sometimes they can swap screens from other phones they're sending back, as long as they're not "Damaged beyond Repair".
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I work for a tech center and thats not even a option cuz we would lose our asses off if we advanced exchanged a device with a broken screen
Sent from my SPH-D710 using XDA
jeffreykime said:
Does anyone have some recommendations on a good screen repair kit for me?
My 1 year old just scratched the screen up real good when I left my phone on our coffee table.
Its still usable but annoying to have scratches in it.
Sent from my SPH-D710 using XDA
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i 2nd this. need to get rid of these scratches on my phones screen. i thought gorilla glass was scratch proof? LIES!
bluejee said:
i 2nd this. need to get rid of these scratches on my phones screen. i thought gorilla glass was scratch proof? LIES!
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Corning never claimed it was scratch proof. If that were the case there would be many lawsuits.
As quoted from their site:
" Gorilla Glass features exceptional damage resistance to the scratches, drops, and bumps of everyday use"
fabs109 said:
I work for a tech center and thats not even a option cuz we would lose our asses off if we advanced exchanged a device with a broken screen
Sent from my SPH-D710 using XDA
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Click to collapse
whoa take it easy... it is an definitley an option just not one that all tech centers will do there are plenty of techs who root and play with there devices as we do on here and they all seem to be a lil more sympathetic to our problems then there are the older techs who believe they went to school a billion years to make a phone work as the manifacture intended lol.
ok now for a useful helpful tip... If you have an mechanical skills and some patience you can get a screen off the web for a decent price and swap it yourself there are 3 screws on the mother board and I believe 3-4 lil plugs that you need to unplug but BE Careful as these are thin and the life of our device other than that its butter and to make it even easier they are actual philips head instead of some torqe bit or allen.
Well hope that helps and if you decide to do it and want a step let me know Ill shoot you some pics
quickquest88 said:
Its a $100 deductible if you have the TEP plan. If ypu have a bricked device and no insurance, sprint will do a warranty exchange for $35. I know, i had a photon and had to do this twice. The second time, i got a et4g.
But please dont go bricking a device just to get a replacement screen.
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wait, then if i don't have an insurance i can just pay 35 bucks at the sprint to replace it when insured guy have to pay 100 bucks deductible??? i'm lost here.
skyedream said:
wait, then if i don't have an insurance i can just pay 35 bucks at the sprint to replace it when insured guy have to pay 100 bucks deductible??? i'm lost here.
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This is very common confusion so let me clear it up for you:
Sprint repairs phones which have issues caused by manufacturing defects. The same things that Samsung (or whatever OEM) would cover in their device warranty. (e.g. the headphone jack stopped working for no reason. Really any failure that can in no way be attributed to the owner doing something to cause it). You cannot convince a repair tech that your screen has scratches on it due to a manufacturing defect - just not a reasonable thing unless you bought it the same day and show them the scratches before you left the store they will have to assume you scratched it.
Cost: Free if you have TEP or $35 if you don't have TEP.
Assurion covers phone replacement for ANY reason. (E.g. you spilled coffee on it, you bricked it with a bad flash, you lost it in a bar)
Cost: $100 (deductible)

Question about TEP returns

I have a couple of questions when it comes to the deductible and TEP replacement.
1) Drop damage - I dropped my phone on some pretty rough concrete, scuffed up a corner pretty bad. If I sharpie it it's not really noticeable, but I was wondering if they'll charge me my deductible for that.
2) Water damage - I may have (idk) tripped my internal moisture sensor... left my phone in my pants pocket during a shower, and it was pretty damp when I pulled it out.... I'm not sure how easy those are to trip though. I assume this would result in a deductible charge though?
newalker91 said:
Cosmetic damage such as a corner scruff is not covered, not even with a deductible. Just something you have to live with. As for moisture sensor you can check it yourself by looking at your battery.
It's very difficult to damage your device with air moisture. I take my device into the shower multiple times per week and lay it on the edge of the tub on a wash rag to listen to music while I shower. I keep a Trident Aegis case on it (all ports covered). Had it since October and when I opened it to upgrade my cameras the internal indicators were still pristine.
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Wasn't wondering so much about returning it FOR the damage as I was about returning it WITH the damage.
As for internal indicator: Is it white by default? Mine has little red X's on it, though the battery sensor is blank.
Can't you just say you lost it?
1) TEP DOES cover water exposure. I know from experience and it was posted on here by sprint tecs.
2) If your phone is damaged and your going to turn it you might as well say you lost it. You will have to pay the same either way, but you get to keep your old one for parts.
brekec88 said:
1) TEP DOES cover water exposure. I know from experience and it was posted on here by sprint tecs.
2) If your phone is damaged and your going to turn it you might as well say you lost it. You will have to pay the same either way, but you get to keep your old one for parts.
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As a Sprint Repair tech i can answer this for ya
1) TEP does cover the water damage but it through assurion for a claim and a deductable of $100.
2) If it's an inhouse exchange you can get it done for free by bringing in your old device, we order a "new" one and then trade you for your damaged one. However if your going to claim lost or stolen that chalks it back upto having the assurion company involved again for the $100 deductable. Hope this helps and if you have anyother questions about it you can shoot me a PM

[Q] Nexus Battery/Charging water indicator issues

Hi all,
So was very happy with my Nexus until I had the battery indicator/ charging issue noted here:
http://forum.xda-developers.com/showthread.php?p=21029770#post21029770
So went down to Vodafone store (general ball ache as it is ~15 miles away, had to take morning off work, also they had no loaner phones!) they sent it off for repair getting me to sign to say if water damage I would have to pay.
So they have sent it off now I get a call saying the water damage indicators say it is a water damage issue. I have never got the phone wet or suffered any form of water damage. That being said it hasn't been in a waterproof bag its whole life.
I'm pretty pissed as they want £100 for repair, which I refuse to pay. I could repair it myself but I don't think I should have to as its only 6 months old. 2 questions really:
1) has anyone else had this issue with water indicators when no water damage?
2) Is there any way to argue that water damage isn't even a little bit of a factor here as it wasn't water damaged and is likely a physical issue with the actual USB slot?
I may well be buying an HTC one x as a friend said he had the same issue with his SII and I'm generally not all that impressed with Samsung build quality.
Cheers y'all
The water damage indicators is not very reliable. Demand that they provide other proof that the stickers. If water have damaged the USB port then it clearly should be visible proof of this on the port.
Also let them read this: http://code.google.com/p/android/issues/detail?id=23789 Samsung should be painfully aware of this issue and their flake USB port.
So you signed an agreement to pay the repair costs if there was water damage. The phone does have water damage and you refuse to pay? Interesting...
Unfortunately those indicators can change color just from having the phone in the bathroom while taking a shower.
Sent from my Galaxy Nexus using xda premium
El Daddy said:
So you signed an agreement to pay the repair costs if there was water damage. The phone does have water damage and you refuse to pay? Interesting...
Unfortunately those indicators can change color just from having the phone in the bathroom while taking a shower.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
The steam can also cause actual water damage
Still, water indicators do tend to get set off all the time without having any actual damage done. They're very unreliable and are only present to give companies an easy way out of warranties as they're designed to go off very easily (your sweat can set them off if handled enough).
El Daddy said:
So you signed an agreement to pay the repair costs if there was water damage. The phone does have water damage and you refuse to pay? Interesting...
Unfortunately those indicators can change color just from having the phone in the bathroom while taking a shower.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
They won't take the phone to the repair centre unless you sign the repair agreement. I don't have to pay anything unless I want the phone fixed but I refuse to pay £100 for £5 worth of parts and a trained monkey jamming it in. Especially as the Samsung Repair Centre charges £40 for the same job.
I would happily pay if there had been an actual liquid damage incident but I refuse to be screwed over not sealing up my phone in a vacuum on a humid day.
All of this is on top of the fact that the I have had the phone for 6 months and it has broke due to shoddy build quality.
RossJJ said:
They won't take the phone to the repair centre unless you sign the repair agreement. I don't have to pay anything unless I want the phone fixed but I refuse to pay £100 for £5 worth of parts and a trained monkey jamming it in. Especially as the Samsung Repair Centre charges £40 for the same job.
I would happily pay if there had been an actual liquid damage incident but I refuse to be screwed over not sealing up my phone in a vacuum on a humid day.
All of this is on top of the fact that the I have had the phone for 6 months and it has broke due to shoddy build quality.
Click to expand...
Click to collapse
there is more than 1 indicator on every phone. there's usually 2, most of the time 3.
have them take pictures of all of them.

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