This is my first international phone and i just found out that my carrier insurance won't cover it. I tried a few third party insurers but my phone didn't qualify because I got it from Amazon from a third party. What are my options for this phone if im in the US? Samsung has already stated that they can't do anything. Physical damage i know i can work with but what if i have software issues? Has anyone had a phone blow a fuse on them in my situation? If so what did you do? Id hate to have to switch to a carrier branded note 2.
Sent from my GT-N7100 using Tapatalk 2
Related
Hey guys! My phone's wifi antenna seems to be borked. Won't turn on (stuck at: "turning on wifi...", but never goes on), and it's causing my phone to reboot over and over and over again without stopping! Horrible! I tried to get Samsung to send me a replacement, but they won't because it was made in Korea. Anyone know what I can do? Has anyone had success getting a replacement GSM phone made by Samsung?
Please help! I'm really stuck! Thanks!
did you buy it off a website? Contact the website..
Sent from my Galaxy Nexus
How do you know it's a hardware defect? Did you try reflashing the stock images?
Sent from my Galaxy Nexus using Tapatalk
We need more info. Are you rooted? What rom u on? Have you tried to use adb to go back to stock?
Sent from my Galaxy Nexus using xda premium
i was rooted when it started rebooting, so I went back to stock and the same thing happened. I'm 100% stock everything right now, locked bootloader and it wont stop rebooting. I don't really care to solve the problem of the rebooting, I just want to know how others here were able to send it in to Samsung and get a replacement (GSM model).
Anyone know?
Thye have told me they won't fix my UK supported GSM nexus also.
I would have to send it to the UK facility to get it repaired or replaced, but that facility will NOT accept shipment to/from the USA.... So I would have to find someone in the UK to accept the phone, send it it, receive it, and send it back to me.
BOOOOOOOOOOOOO.
lafrad said:
Thye have told me they won't fix my UK supported GSM nexus also.
I would have to send it to the UK facility to get it repaired or replaced, but that facility will NOT accept shipment to/from the USA.... So I would have to find someone in the UK to accept the phone, send it it, receive it, and send it back to me.
BOOOOOOOOOOOOO.
Click to expand...
Click to collapse
Sounds like you and I are in the same boat. That is so sucky! I will never buy a phone off contract again!
buying a canadaian phone outright would probably be a pretty "normal" warrenty experiance...
Where did you purchase your Nexus? Try contacting the reseller to see if they can handle the warranty or repair for you.
Next time go with Negri Electronics if plan on purchasing another international phone.
Sent from my Galaxy Nexus using XDA
I had the same problem but luckily I purchased my phone from Negri and well they have shipped it to Samsung for repair but I am without my Nexus for going on two weeks now and it could be up to 4 weeks before I see it again. But atleast they were kind enough to get it repaired for me.
OP tell us where you bought the phone from... it matters. Samsung (usually) won't process warranty claims if you imported a grey market device. You have to contact the site you purchased from to initiate the warranty claim.
This is why its so important to choose your importer carefully based on how they handle warranties.
Hello,
Anybody knows how can I check if phone is under warranty or not? I'm on company sponsored account so I don't have access to online tool, all I have in my possesion is phone itself. Is there any tool or something which based on IMEI of the phone will find this information?
Thanks,
G
The phone has a 1 year factory/samsung warranty for sure and phone isn't a year old yet so you have that at least...
Sent from my SAMSUNG-SGH-I747 using xda premium
hey, im in the same situation as you, i have an account with a Corporate and didn't get the phone from Telus but from a dealership that is in Montreal, and i was wondering the same thing. You have one (1) warranty on the phone and you can check the status on Samsung site and register your phone to see the Warranty status.
hope this helps... i'm unfortunately without my phone since i HARD BRICK it. lol and its now at Samsung at this moment and will know soon if they fix it or not. lol
May sound too simple, but call your provider and ask.
mrhaley30705 said:
May sound too simple, but call your provider and ask.
Click to expand...
Click to collapse
...could...it...be...that...simple????
Phones are not even a two months old! Of course the are still under warranty. Unless you have water damage... then you dont have warranty... ....... ............................... ... k bai.
I called ATT to ask about warranty and was told that they have no responsibity because I am using my phone on Straight Talk. Samsung has the one year warranty I guess.
If I was using it on ATT they I guess they would take care of it?
deserthi said:
I called ATT to ask about warranty and was told that they have no responsibity because I am using my phone on Straight Talk. Samsung has the one year warranty I guess.
If I was using it on ATT they I guess they would take care of it?
Click to expand...
Click to collapse
Then call Samsung and ask. Or register your phone on Samsung website.
deserthi said:
If I was using it on ATT they I guess they would take care of it?
Click to expand...
Click to collapse
Pretty much. One of the downsides of using a prepaid service is having to go through the manufacturer, or having to buy a 3rd party warranty like Squaretrade. On the other hand, you're paying $45/month, so no complaining allowed.
So my friend has a dilemma here. He bought a Galaxy S3 off craigslist a while back. Now one month later his phone was locked by AT&T because it was reported stolen by the person he bought it from. Is there anything he can possibly do? He has already called AT&T and they refuse to unlock the phone, he can't use it whatsoever on his AT&T service.
Unless I'm wrong, he's pretty much screwed.
Whenever a purchase on craigslist is made you must always insist on the person giving a receipt signed by both of you. Your friend seems to be Sol.
Sent from my SAMSUNG-SGH-I747 using xda premium
Is there more to the story you're not telling? What is there incentive for doing this?
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
I wasn't aware ATT blocked IMEI like VZW/Sprint block ESNs. That's unfortunate about your friend's phone.
Sell it to someone internationally if you can unlock it.
Similar Question
ferhanmm said:
Sell it to someone internationally if you can unlock it.
Click to expand...
Click to collapse
A family member of mine in the caribbean, Trinidad to be specific purchased a factory unlocked TMO version Samsung Galaxy S3 from someone and now they seem to be having trouble with making and receiving calls on their network (Bmobile is the network there). I told my cousin that he may have purchased a stolen phone and the IMEI may have been blacklisted but I didnt think that was possible internationally? Could there be another reason like the network is not compatible; Bmobile is in the process of setting up HSPA+. The phone is also rooted. Could that be a problem also? Thanks in advance for any help you can give me. Also he has been receiving a software update from TMO, the 94mb one. Could updating the software make it work?
Well I was dumb paid 350 for it great shape guy said it was factory unlocked n I could use my net10 service on it.
Well its locked and when I tried unlocking it I seen I had 4.1.2 and need 4.1.1 to sim unlock. My buddy put his sim card in phone from same company same phone and it would not register so he told me phone was blocked either not paid off or lost or stolen.
My question is what can I do. If I downgrade to 4.1.1 and unlock sim will it still not work?
Thanks.
There's not much you can do legally. Contact the seller would be a good idea. Threaten police or civil action against him.
The note 2 can act as a cracking little tablet but wifi only.
I don't think downgrading the firmware will unlock a blacklist phone. There are websites that you can check imei numbers in the uk have a look where you are and proove it's been lost or stolen first.
Sent from my GT-N7100 using Tapatalk 2
audiobookman said:
There's not much you can do legally. Contact the seller would be a good idea. Threaten police or civil action against him.
The note 2 can act as a cracking little tablet but wifi only.
I don't think downgrading the firmware will unlock a blacklist phone. There are websites that you can check imei numbers in the uk have a look where you are and proove it's been lost or stolen first.
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
Tried to 4 whole week he wont answear!!!!! I have a net10 sim card figured it would work guess I got screwed out 400 bux.
I use CheckMEND. UK, USA and EU sites. One of tools i use to help avoiding dodgy gear
From 2nd November 2012 AT&T and T Mobile in the USA began blocking handsets by using the IMEI and sharing this information between them. This means that even if the sim card is changed the phone will not work on these two networks.
CheckMEND has access to this data
Click to expand...
Click to collapse
Sorry for your problems. This is why I never get anything off craigslist unless I personally know the person OR they hand it to me locally and I test it. Again, sorry. Likely lost or stolen.............
hello,
I purchased a tmobile note 7 2nd hand and I ve been using it on att with no issues. However, I'm trying to exchange it for a new one when it comes out. But I am having issues with returning it. T mobile will not help because they said I don't have a plan with them, I have called Samsung about ten times all telling me they will escalate my care and I get no where. Also called consumer safety and they were no help. Any one else having these problems?? Please help
Jleech330 said:
hello,
I purchased a tmobile note 7 2nd hand and I ve been using it on att with no issues. However, I'm trying to exchange it for a new one when it comes out. But I am having issues with returning it. T mobile will not help because they said I don't have a plan with them, I have called Samsung about ten times all telling me they will escalate my care and I get no where. Also called consumer safety and they were no help. Any one else having these problems?? Please help
Click to expand...
Click to collapse
I bought a TMobile one but returned it due to the bootloader being locked. Then I bought the Exynos international version and love it.. I have intruded and ran exposed put some mods on there and this phone is working beautifully but now the recall is technically in effect. I bought mine through a seller on eBay which one is no longer selling stuff anymore into when I called eBay they said it's not the sellers fault because the recall happened after I've already received my note so eBay sided with the seller. So I've called Samsung 6 x and everytime I get a different response from a different person one of them told me take it back to T-Mobile after I explained it's not a TMobile phone I'm just using a T-Mobile SIMs card they said it doesn't matter TMobile will switch it out for me which was a lie another person told me I needed to wait on hold to talk to a different apartment after 48 minutes I was hung up on another time I called they told me that basically I have to go through eBay and Samsung is not responsible which I do not understand because it's Samsung recalling the phones so Samsung should be replacing the phones