Related
sorry for this stupid question
i got one dead pixel..which i wanted for an exchange but htc refuse to exchange on the ground that it need 3 dead pixels then only entitle for 1 to 1 exchange
so..how i suppose to damage this phone futher to get a brand new phone
thanks
Stupid question indeed.
Sent from my HTC One X using Tapatalk 2
That is equivalent to fraud this thread should be closed.
Sent from my HTC One X using Tapatalk 2
one dead pixel out of 921600.... OMG....
i think nobody will help you out here. whats about the normal way ? return to sender and take another one ?
if your in the uk you just need to mention the sales of good act and they have to replace or refund you,
if else where just call up htc and get another rep say you have a dead pixel and phone freezing/rebooting problems
if it is stupid question, I am sorry.If it equivalent to fraud..please close this tread and forget about it and I am sorry again
I bought this item expensive and I expect the hardware is fine and the screen is fine..because it quite obvious dead pixel
so since htc refuse to accept the warranty,meaning I have to live with it?
armukhtar said:
if it is stupid question, I am sorry.If it equivalent to fraud..please close this tread and forget about it and I am sorry again
I bought this item expensive and I expect the hardware is fine and the screen is fine..because it quite obvious dead pixel
so since htc refuse to accept the warranty,meaning I have to live with it?
Click to expand...
Click to collapse
Return it back to the vendor you got it from, what country are you in? As mentioned earlier here in the UK we get 28 days from the retailer so we can get a replacement unit if a fault occurs.
Sent from my HTC One X using Tapatalk 2
armukhtar said:
sorry for this stupid question
i got one dead pixel..which i wanted for an exchange but htc refuse to exchange on the ground that it need 3 dead pixels then only entitle for 1 to 1 exchange
so..how i suppose to damage this phone futher to get a brand new phone
thanks
Click to expand...
Click to collapse
That would annoy the hell out of me, a touchscreen display with a dead pixel, i'd send it back myself too and for £500 a pop they're not what you would call cheap.
Just tell them you've got unusual battery drain and reboots and theres a dead pixel and it won't charge, send it back and you'll get your new one. Or worst case scenario, they'll change the battery the motherboard and send you back the one with the dead pixel.
But they won't
nikzDHD said:
Return it back to the vendor you got it from, what country are you in? As mentioned earlier here in the UK we get 28 days from the retailer so we can get a replacement unit if a fault occurs.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
return to vendor already..they ask to go to HTC
the problem right now,we dont really enjoy after sale service from vendor like in europe or us..malaysia
it look like 3 dots is better than 1
armukhtar said:
return to vendor already..they ask to go to HTC
the problem right now,we dont really enjoy after sale service from vendor like in europe or us..malaysia
it look like 3 dots is better than 1
Click to expand...
Click to collapse
Call HTC Customer care, Force the executive on the phone to get you to the MANAGER or higher level authority.... talk to him and tell him that you would file a complaint blah blah or ask him if this is the level of HTC for dealing with its customers?
One of the person from XDA would stand up and do a comment on it, but believe me, in India, i got a OUT OF WARRANTY HTC SENSATION replaced, just beacuse the voice was not clear to me....so yours is a VISIBLE defect to the naked eye, so just fight for it...
GOOD LUCK....
I am in Uk, my One X has developed a crack across the screen, still works, but it looks ugly, anyone know a contact number of someone who can fix this for me!?
its horizontal and you can't even feel it!
Uploaded with ImageShack.us
Gutted :-(
Ouch, that sucks man! Honestly, it's probably not worth the cost of repair if that's as bad as it is. My Infuse is my daily phone and it's screen is shattered far worse than that. One crack, even going across the screen isn't too bad when replacement could be very pricey, and you may just crack it again.
I saw another thread on this and it sounds like the LCD is glued to the glass, which makes it very difficult to separate without breaking the LCD as well. Your best bet may be to send it in for replacement. Doesn't look like there's a whole lot of info on fixing the screens on these yet.
This is exactly why I just signed up with insurance today on mine. I always end up with cracked screens some how, and I'm usually very careful. Even with the insurance though, there's a $75 deductible, and I don't know if it'd be worth it still for just one crack.
UK repair is £145.
no other places in the UK other than HTC did it a couple of weeks back because they couldn't source the parts. told them i coule provide them with it but they weren't willing to do it
mine cracked after two weeks, worked perfectly, but there were hundred of cracks across the screen. no way was i willing to live with it for 2 years
Thanks for the reply, the irony was I was holding it in the case not realising it was upside down then BOOM dropped onto Brick paved driveway
Fully expect to have to pay for screen replacement surely HTC must offer some service / support?
Thanks for the reply, the irony was I was holding it in the case not realising it was upside down then BOOM dropped onto Brick paved driveway
Fully expect to have to pay for screen replacement surely HTC must offer some service / support?
Thanks Phil! How do I start ball rolling :-(
I seen the front screen only cost 60$ . You can fix on your own.
Sent from my HTC One X using Tapatalk 2
davidandrews said:
I am in Uk, my One X has developed a crack across the screen, still works, but it looks ugly, anyone know a contact number of someone who can fix this for me!?
its horizontal and you can't even feel it!
Uploaded with ImageShack.us
Gutted :-(
Click to expand...
Click to collapse
somebody gave a ling in another thread tha there is a shop in uk tha can fix it for 45 pounts you have to look for it i dont remeber were
davidandrews said:
Thanks Phil! How do I start ball rolling :-(
Click to expand...
Click to collapse
call HTC: http://www.htc.com/uk/contact
I seen the front screen only cost 60$ . You can fix on your own.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
the phone is assembled in such a way that the entire assembly occurs on the screen, so you have to strip the phone back to literally every single component
i didn't feel like invalidating my warranty but if you want follow this video
http://www.youtube.com/watch?v=ceHw6mezG60
http://www.youtube.com/watch?v=ceHw6mezG60
see this video and tell me if u will let anyone to fix ur phone like that
Thanks for the contact link, guess i have a call to make tomorrow
£145 - ouch !! Any idea on turn around time?
davidandrews said:
Thanks for the contact link, guess i have a call to make tomorrow
£145 - ouch !! Any idea on turn around time?
Click to expand...
Click to collapse
Plus shipping :/ for what I see on here 2 - 3 weeks is the norm
Sent from my HTC One X using xda premium
davidandrews said:
Thanks for the contact link, guess i have a call to make tomorrow
£145 - ouch !! Any idea on turn around time?
Click to expand...
Click to collapse
7 working days from receipt. i got mine back after two weeks, including a bank holiday. it was also just after the phone came out so maybe there was a delay getting the parts then?
they send out fedex to collect the phone, could even come the day after you call
davidandrews said:
I am in Uk, my One X has developed a crack across the screen, still works, but it looks ugly, anyone know a contact number of someone who can fix this for me!?
its horizontal and you can't even feel it!
Uploaded with ImageShack.us
Gutted :-(
Click to expand...
Click to collapse
How ironic, Gorrila Glass survives but LCD dies -.-
phone is still functioning, just turned it off to photograph as you can see the crack clearer!
you can't even feel a split if you run your fingers over it, so i am lucky in one respect its not shattered!
heres another pic with the screen lit up!
appreciate all the replies, thanks.
Uploaded with ImageShack.us
on ebay there is a shop in london that will fix it for 60 pounds (ish)
you can go into the store or post it
Hi to all, today besides it looks like Friday 13th. (my car broke down) I took after I dropped my HTC One X my phone from the service with a new display.
After 2 hours I have been called and saw that the display again is broken from the left side, near the usb towards the top, (power button) is a line and cracked.
I really don't know and paid much money today and to pay again?
Could this happen or should I blame myself?
I always take good care of the phone and always carry it in my side pocket which is wide enough...
Can anyone advice me what to do?
If you are 100% positive that the screen was intact when you got it out from the service, you should take it back and council with the person who serviced the phone. It there are no signs of physical abuse or anything, you should have some kind of warranty on the display or at least on the changing service.
Dirrtydog said:
If you are 100% positive that the screen was intact when you got it out from the service, you should take it back and council with the person who serviced the phone. It there are no signs of physical abuse or anything, you should have some kind of warranty on the display or at least on the changing service.
Click to expand...
Click to collapse
thank u for the reply..the service will not give me a new one..but is the display so sensitive? i mean could it break by wrong installation?
Are you sure it was completely perfect at the service center? Did you inspect your phone whatever the screen was replaced correctly or there were any cracks from the beginning?
There's not much you can do over here... You can tell them what happened and ask for replacement but I'm not sure they will replace it for free...
vin4yak said:
Are you sure it was completely perfect at the service center? Did you inspect your phone whatever the screen was replaced correctly or there were any cracks from the beginning?
There's not much you can do over here... You can tell them what happened and ask for replacement but I'm not sure they will replace it for free...
Click to expand...
Click to collapse
as far as i could see the screen was ok...im not an expert in replacing but could it be by placing the screen wrong it could crack?
Okidoki as far as i did not get the right answer to this burning question of mine another..whats the difference between the original screen and a clone? I see lots of advertising on ebay claiming its a original HTC One X screen..
How to recognise this?
If I order a new display by my self..in what kind of price tag should i look at?
Anyone?
Unetwork said:
Okidoki as far as i did not get the right answer to this burning question of mine another..whats the difference between the original screen and a clone? I see lots of advertising on ebay claiming its a original HTC One X screen..
How to recognise this?
If I order a new display by my self..in what kind of price tag should i look at?
Anyone?
Click to expand...
Click to collapse
nobody?..............
No answer in 5 hours doesn't mean nobody will come along to answer at all, xda is not a helpdesk company. Timing has to be right and im sure you get your answer !
wauw thanks, great reply..
thought there might be some experts trying to help many after me about the display question...ok no one came along...so it means we are having a forum for software only and not about, it might come handy for many others, hardware....
Forget it sorry for even opening this topic...
Bedankt geweldig!
en volgende keer eens kijken waneer dit topic geopend werd..not 5 hours...
Unetwork said:
wauw thanks, great reply..
thought there might be some experts trying to help many after me about the display question...ok no one came along...so it means we are having a forum for software only and not about, it might come handy for many others, hardware....
Forget it sorry for even opening this topic...
Bedankt geweldig!
en volgende keer eens kijken waneer dit topic geopend werd..not 5 hours...
Click to expand...
Click to collapse
I feel some sarcasm here, and i don't see why ? It is how it is, when somebody with hardware knowledge is passing by this thread and he has the time he will answer. Only thing im pointing out that xda is a free site and people answer when they want.
You could at least thank me for bumping this thread back on top of the list. Enlarges the chance of being looked at
Sommige mensen.......
Good luck in finding the answers you need.
Try rounded.com it has original parts though I think the prices are a little high.
Sent from my HTC One X using Tapatalk 4 Beta
athulele said:
Try rounded.com it has original parts though I think the prices are a little high.
Sent from my HTC One X using Tapatalk 4 Beta
Click to expand...
Click to collapse
Thank you!! Great and I ordered a new display there and the price is much cheaper than the price offered here in Skopje, Macedonia.
But still 1 question how to recognize a clone from an original screen?
What I noticed is that the screen replaced on my phone is slight smaller as at the bottom part I can see the led light trough the house shining.
Also the left < is not shining while the home and > button is lighting.
The time before (when it has been replaced also) I had the same problem. At daytime its hard to notice but at night its very clear that only 2 buttons are lighting up.
Hahahahaha epic fail.......cough goo cough gle is cough your best friend.
here you can see my broken screen and the navigation button which is not lighting up
That has been the same case with the other replacement.
Also the crack is at the same position as the last one
I paid 100 euro for this one.
Mr Hofs said:
Hahahahaha epic fail.......cough goo cough gle is cough your best friend.
Click to expand...
Click to collapse
LOL :good:
Ok here my last try as in the 3 days I did not get any answer, it might be that this issue is unknown?
Anyway one more try..
My HTC One X broke now a couple of times and the last time it broke at the same space as before, again I did not drop it
At the bottom I can clearly see a small open space and the 3 navigation led light shining although the navigation arrow on the left (see attached picture) is not lighting up and at night it can't be seen.
The main reason for this topic to get more informed and to put a claim at the mobile phone service and to get my money back.
Also looking at Ebay for a screen replacement it looks like a jungle as all are claiming to sale original displays but again prices are from 45 - 150 euro's. Is there some way to recognize a none (clone) original screen from a original?
Again sorry for this chain of mine on this topic but i just wonder why twice my display cracked at the same place.
It's just a coincidence that the screen broke at exactly the same point...
By looking at what you've said... I think the screen might not have fitted correctly... Hence causing the led not to shine as brightly as it should... May be there is some gap left...
About the screen originality... It's really hard to determine... If you could send us the link of the part which you are buying.. Then someone might be able to judge it's authenticity..
-Sent from my IceCold One X!
vin4yak said:
It's just a coincidence that the screen broke at exactly the same point...
By looking at what you've said... I think the screen might not have fitted correctly... Hence causing the led not to shine as brightly as it should... May be there is some gap left...
About the screen originality... It's really hard to determine... If you could send us the link of the part which you are buying.. Then someone might be able to judge it's authenticity..
-Sent from my IceCold One X!
Click to expand...
Click to collapse
Thank you very much your answer
I also think it was not placed on the correct way and than the issue of the left navigation without lighting up as it should.
And the cap.
I wrote to rounded.com but no reply from them.
Maybe if someone could take a look at Ebay in Europe and to advise me which one to buy?
Should I buy the whole thing again complete or just the glass?
Also can be in a PM here.
Again thanks for the help :good: :good: :good:
They say its easier to replace the touchpanel and the digitizer in one.....many people had trouble to disassemble the 2 components from each other !
Mr Hofs said:
They say its easier to replace the touchpanel and the digitizer in one.....many people had trouble to disassemble the 2 components from each other !
Click to expand...
Click to collapse
Thanks, any place you can advise?
Listen, stop complaining that people aren't answering your questions. As Mr.Hoff has repeatedly tried to tell you, people have NO OBLIGATION to answer you, nor does it mean that because they're on XDA They know the answer to your questions. XDA is a priviledge, without XDA you probably wouldn't have a place to even ask your question.
NOW TO ANSWER YOUR QUESTION.
The difference between HTC Screen and a Generic Replacement screen is alot.
HTC Screen = LCD2 which is basically HD screen
Generic = LCD Screen with a much lesser resolution.
Also the part numbers are different, the only REAL way to tell whether you have the LCD2 screen or not.
However I cannot tell you the exact part number for a OEM HTC LCD2 Display.
Now stop ranting.
Hello.
I have owned a HTC One X for quite a while now. Unfortunately the screen got severely damaged. One crack from the right side to the left side of the display. Not only that, but there is black pixels around the crack. I have difficulty explaining it through a forum post, so I included pictures.
The questions are, should I repair it myself even if I have no knowledge concerning phone internals? Or should I contact HTC? Should I contact a local phone repair shop?
Also please note that my One X is rooted.
Thank you.
samuelmgm said:
Hello.
I have owned a HTC One X for quite a while now. Unfortunately the screen got severely damaged. One crack from the right side to the left side of the display. Not only that, but there is black pixels around the crack. I have difficulty explaining it through a forum post, so I included pictures.
The questions are, should I repair it myself even if I have no knowledge concerning phone internals? Or should I contact HTC? Should I contact a local phone repair shop?
Also please note that my One X is rooted.
Thank you.
Click to expand...
Click to collapse
This is for Q&A section not general. And if you don't have the knowledge better send it to some repair shop or HTC
It is a simple(ish) repair that can be done yourself. here is a link to how its done.
Check it out and see ig your capable. it not you can order the part online and have a technician do it
https://www.youtube.com/watch?v=OIeO0DueMcg
http://www.ebay.com/itm/111171844539
I'm going to change the digitizer on mine next me.
Hey guys.I'm new here and I'm a HTC10 user for the first time.Before this phone I used LG Nexus4 and P970.
I'm loving this device so far.The device is with me for 7-8 months.But last month it snowed here in Turkey and I was on my way to basketball match at night in the Arena.I saw this issue for first time at that night.Thought it's about cold weather(because it's metal body?).BTW I've got a Spigen's 2 pieced case.
Also this device has been already RMAd once because of screen popped out(glue was not strong enough I guess).
But this month I'm seeing it almost everyday.When I touch screen with a little pressure it's going away for a second and comes back or not(it's just random sometimes).Sometimes I can't even take photo because of randomness of this issue.Also there's a little white dot in the bottom right corner of screen.It appears at white backgrounds and it's brighter than other areas.This is also an issue for me.
Tomorrow I'll RMA my phone to local service in here.
Just wanted to let you guys now about this and ask what it is all about?
It was my first subject in the forums.So sorry if I'm on the wrong place and sorry about my english.It's just not that good
Here's the album for images.I can't add images to forum yet.Please put "." instead of "*"
---imgur*com/a/9qVSe---
It has a lot of display problem. HTC 10 is flawed
Today I got the call from repair service.They said my device is repaired.Here's what's changed:
-Motherboard(New IMEI)
-Cpu (Dunno why)
-Lcd screen (From Sharp to Tianma)
Everything is perfect for now.Happy to get back on my musics with this phone and Hd598Cs. :highfive:
There's one thing I noticed because I used both LCD screens from Sharp and Tianma.
Sharp had a shadows(kinda look like it) on the side of panel.And Tianma has a yellow tint at bottom side of screen.Some guys said that It's glue and will go in time
burakksglu said:
Hey guys.I'm new here and I'm a HTC10 user for the first time.Before this phone I used LG Nexus4 and P970.
I'm loving this device so far.The device is with me for 7-8 months.But last month it snowed here in Turkey and I was on my way to basketball match at night in the Arena.I saw this issue for first time at that night.Thought it's about cold weather(because it's metal body?).BTW I've got a Spigen's 2 pieced case.
Also this device has been already RMAd once because of screen popped out(glue was not strong enough I guess).
But this month I'm seeing it almost everyday.When I touch screen with a little pressure it's going away for a second and comes back or not(it's just random sometimes).Sometimes I can't even take photo because of randomness of this issue.Also there's a little white dot in the bottom right corner of screen.It appears at white backgrounds and it's brighter than other areas.This is also an issue for me.
Tomorrow I'll RMA my phone to local service in here.
Just wanted to let you guys now about this and ask what it is all about?
It was my first subject in the forums.So sorry if I'm on the wrong place and sorry about my english.It's just not that good
Here's the album for images.I can't add images to forum yet.Please put "." instead of "*"
---imgur*com/a/9qVSe---
Click to expand...
Click to collapse
Sounds like they've repaired it rather than swap it out. A like for like would have been the best outcome for yourself.
dladz said:
Sounds like they've repaired it rather than swap it out. A like for like would have been the best outcome for yourself.
Click to expand...
Click to collapse
Yeah I'm happy with the way of solution.
Because someguy in here(Turkey),got a swap report and waited for a new device about 3 months.Because our services gather all devices in together once in month and at that time there was no swap unit for the guy.So he just waited,waited and waited...
But here's the thing,if you're going to change mobo,cpu and LCD;why don't you just swap? Only things that aren't repaired probably the camera,speakers,antennas etc.
burakksglu said:
Yeah I'm happy with the way of solution.
Because someguy in here(Turkey),got a swap report and waited for a new device about 3 months.Because our services gather all devices in together once in month and at that time there was no swap unit for the guy.So he just waited,waited and waited...
But here's the thing,if you're going to change mobo,cpu and LCD;why don't you just swap? Only things that aren't repaired probably the camera,speakers,antennas etc.
Click to expand...
Click to collapse
They look at the units creation date if it's BER then they'll swap it.
dladz said:
They look at the units creation date if it's BER then they'll swap it.
Click to expand...
Click to collapse
It's FA65 Series.So it's probably May production.
burakksglu said:
It's FA65 Series.So it's probably May production.
Click to expand...
Click to collapse
Released in April, I got mine on release day, could be a faulty batch. As you can't really communicate with htc directly (as in the tech who'll be looking at the phone) you have very little sway over what they do next.
It'd be interesting to see if they share notes with each other based on your case file, perhaps talking with them directly they can agree that a like for like replacement would be the most viable option moving forward. If not I'd say insurance would be the only other option, besides third party but at this point a patch up wouldn't fill me with confidence.
Sorry mate, not a lot more I can think of.
---------- Post added at 12:36 AM ---------- Previous post was at 12:36 AM ----------
burakksglu said:
It's FA65 Series.So it's probably May production.
Click to expand...
Click to collapse
Any idea how I could identify mine?
Nvm, mine is a sharp.
You can identify it with the Dev check app. Not sure if that's what you already used.
dladz said:
Released in April, I got mine on release day, could be a faulty batch. As you can't really communicate with htc directly (as in the tech who'll be looking at the phone) you have very little sway over what they do next.
It'd be interesting to see if they share notes with each other based on your case file, perhaps talking with them directly they can agree that a like for like replacement would be the most viable option moving forward. If not I'd say insurance would be the only other option, besides third party but at this point a patch up wouldn't fill me with confidence.
Sorry mate, not a lot more I can think of.
---------- Post added at 12:36 AM ---------- Previous post was at 12:36 AM ----------
Any idea how I could identify mine?
Nvm, mine is a sharp.
You can identify it with the Dev check app. Not sure if that's what you already used.
Click to expand...
Click to collapse
Yeah that's how I checked my screen.If you ask about serial number it was on the box or in the box.There was a sticker on my box when I bought.
And btw I got my phone back from repair last week.They repaired it quick,about 3 days.There's no problem but the yellow tint at bottom of screen.It's a common issue with Tianma,at least people say so.
burakksglu said:
Yeah that's how I checked my screen.If you ask about serial number it was on the box or in the box.There was a sticker on my box when I bought.
And btw I got my phone back from repair last week.They repaired it quick,about 3 days.There's no problem but the yellow tint at bottom of screen.It's a common issue with Tianma,at least people say so.
Click to expand...
Click to collapse
This the third? And theres a yellow tint? Sweet jesus you've not had much luck have you?
Sorry mate, but if that were me i'd be sending it back and asking for a new one, I'd cause hell over the phone with them. I'd make sure that the repair guys who are physically going to touch my device got the memo.
Really bad.
dladz said:
This the third? And theres a yellow tint? Sweet jesus you've not had much luck have you?
Sorry mate, but if that were me i'd be sending it back and asking for a new one, I'd cause hell over the phone with them. I'd make sure that the repair guys who are physically going to touch my device got the memo.
Really bad.
Click to expand...
Click to collapse
Well there's difference between UK Customer Services or HTC UK and HTC Turkey.For example: HTC Turkey says "You can replace it or get a reserve phone while yours is getting repaired,bla bla. But services say they'll give it to you if yours is not repaired after 10 work-days.Also HTC Turkey is not good at marketing,production or customer services.Some guys waited 3-6 months for replacement unit.
I'm using the same device but first time screen popped out from bottom left and changed.Also back button light was very dim than the other one.Then there was this screen problems at imgur album appeared,showed line like artifacts and white dot at bottom right(That's white dot is also common in a lot of users).Screen,mobo and CPU changed but still with the same metal body(I know it because there's a tiny dent at the body).
burakksglu said:
Well there's difference between UK Customer Services or HTC UK and HTC Turkey.For example: HTC Turkey says "You can replace it or get a reserve phone while yours is getting repaired,bla bla. But services say they'll give it to you if yours is not repaired after 10 work-days.Also HTC Turkey is not good at marketing,production or customer services.Some guys waited 3-6 months for replacement unit.
I'm using the same device but first time screen popped out from bottom left and changed.Also back button light was very dim than the other one.Then there was this screen problems at imgur album appeared,showed line like artifacts and white dot at bottom right(That's white dot is also common in a lot of users).Screen,mobo and CPU changed but still with the same metal body(I know it because there's a tiny dent at the body).
Click to expand...
Click to collapse
Appreciate different regions may have different levels of customer service, even though I strongly disagree with this.
Perhaps a complain to htc global? Explaining your predicament?
I'm not sure mate,