sorry for this stupid question
i got one dead pixel..which i wanted for an exchange but htc refuse to exchange on the ground that it need 3 dead pixels then only entitle for 1 to 1 exchange
so..how i suppose to damage this phone futher to get a brand new phone
thanks
Stupid question indeed.
Sent from my HTC One X using Tapatalk 2
That is equivalent to fraud this thread should be closed.
Sent from my HTC One X using Tapatalk 2
one dead pixel out of 921600.... OMG....
i think nobody will help you out here. whats about the normal way ? return to sender and take another one ?
if your in the uk you just need to mention the sales of good act and they have to replace or refund you,
if else where just call up htc and get another rep say you have a dead pixel and phone freezing/rebooting problems
if it is stupid question, I am sorry.If it equivalent to fraud..please close this tread and forget about it and I am sorry again
I bought this item expensive and I expect the hardware is fine and the screen is fine..because it quite obvious dead pixel
so since htc refuse to accept the warranty,meaning I have to live with it?
armukhtar said:
if it is stupid question, I am sorry.If it equivalent to fraud..please close this tread and forget about it and I am sorry again
I bought this item expensive and I expect the hardware is fine and the screen is fine..because it quite obvious dead pixel
so since htc refuse to accept the warranty,meaning I have to live with it?
Click to expand...
Click to collapse
Return it back to the vendor you got it from, what country are you in? As mentioned earlier here in the UK we get 28 days from the retailer so we can get a replacement unit if a fault occurs.
Sent from my HTC One X using Tapatalk 2
armukhtar said:
sorry for this stupid question
i got one dead pixel..which i wanted for an exchange but htc refuse to exchange on the ground that it need 3 dead pixels then only entitle for 1 to 1 exchange
so..how i suppose to damage this phone futher to get a brand new phone
thanks
Click to expand...
Click to collapse
That would annoy the hell out of me, a touchscreen display with a dead pixel, i'd send it back myself too and for £500 a pop they're not what you would call cheap.
Just tell them you've got unusual battery drain and reboots and theres a dead pixel and it won't charge, send it back and you'll get your new one. Or worst case scenario, they'll change the battery the motherboard and send you back the one with the dead pixel.
But they won't
nikzDHD said:
Return it back to the vendor you got it from, what country are you in? As mentioned earlier here in the UK we get 28 days from the retailer so we can get a replacement unit if a fault occurs.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
return to vendor already..they ask to go to HTC
the problem right now,we dont really enjoy after sale service from vendor like in europe or us..malaysia
it look like 3 dots is better than 1
armukhtar said:
return to vendor already..they ask to go to HTC
the problem right now,we dont really enjoy after sale service from vendor like in europe or us..malaysia
it look like 3 dots is better than 1
Click to expand...
Click to collapse
Call HTC Customer care, Force the executive on the phone to get you to the MANAGER or higher level authority.... talk to him and tell him that you would file a complaint blah blah or ask him if this is the level of HTC for dealing with its customers?
One of the person from XDA would stand up and do a comment on it, but believe me, in India, i got a OUT OF WARRANTY HTC SENSATION replaced, just beacuse the voice was not clear to me....so yours is a VISIBLE defect to the naked eye, so just fight for it...
GOOD LUCK....
Related
I found an ad for a HTC one X that has apparently only been used for 3 days, so it is sorta brand new. The seller is asking for 425$ and most of the One Xs seem to retail for 600-700$. I've never bought a phone like this before and I am just a little skeptical. Is there any possible way to be scammed, i.e could this be a duped/fake One X? I guess my question is what sort of inspections can I perform to ensure that I am not being scammed and that the phone is in great condition? Thank you in advance.
Yes people can scam you but this is a great community. You can ask for imei number and check phone recycle sites to see if it recognised it. Also when paying through paypal you can always raise a dispute if he fails to send it and claim a refund. Request photos of it wrapped ready to send. See photos before u buy with his xda name and date on paper in the pic with the phone and get tracking number. If its in marketplace its a good place to buy people are trust worthy here just request pics like I said and stop worrieng
Sent from my HTC One X using Tapatalk 2
Ahh I see. I just messaged him asking for the IMEI number. I am actually meeting this seller in person. We are just going to meet at a local coffee shop and make the exchange so I will get to see the phone prior to buying it. Anything I should look out for/inspect? Haha, you're right, I should stop worrying. Thank for your advice man!!!
leejames55 said:
Yes people can scam you but this is a great community. You can ask for imei number and check phone recycle sites to see if it recognised it. Also when paying through paypal you can always raise a dispute if he fails to send it and claim a refund. Request photos of it wrapped ready to send. See photos before u buy with his xda name and date on paper in the pic with the phone and get tracking number. If its in marketplace its a good place to buy people are trust worthy here just request pics like I said and stop worrieng
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
SolidSnake1010 said:
Anything I should look out for/inspect?
Click to expand...
Click to collapse
Screen flicker, gaps, 'ripple screen', scratches, etc. Might not be a big problem but you can probably negotiate the price down a little if there is any.
Sent from a 15" screen.
cronus101 said:
Screen flicker, gaps, 'ripple screen', scratches, etc. Might not be a big problem but you can probably negotiate the price down a little if there is any.
Sent from a 15" screen.
Click to expand...
Click to collapse
These are good things to look out for to serve as a starting point. Also, are you a developer or you just want to own this vicious beast? You might want to check or ask the seller if this was a developer phone before?
I usually do the usual bootloader recovery check (Volume Down+Power Button) just to check if the bootloader is already unlocked, if it is the next question would be if the phone is rooted. Alhough rooting a phone is usually safe in the hands of people who knows how to deal with it, you might want to cover this ground as well...
I don't know man,seems kinda cheap for a phone that's been lauched just a couple of weeks ago.Check that everything works,a friend of mine had to go with his One X back at the store to get a new one because the camera wasn't working.Check absolutly everything before you buy the phone,even look for dead pixels or things like that.
Ow,and watch out because the Chinese already lauched replicas for One X.
Hi all,
I have a One X (thanks god mine is fine ) and my cousin had another. His One X is now DEAD, it worked fine for about 15 days, but after a fall from a height of about 1,2m (4 feet) it simply turned off a refused to turn on again.
It doesn't turn on the led while trying to charge, it doesn't respond to any command.}
I have oppened his One X (I have a lot of experience fixing simple stuff inside phones) and didn't find anything out of the ordinary in it. Nothing abnormal.
We have already sent it to a repair store here in Brazil (and now you know part of my problem) and the store told us there was a problem in the main board and that they can't fix it.
So I'm asking you guys, can you give me an address (online one) of a good and respected phone parts store? That way I could change his board and give life back to his phone.
I have changed some parts of his phone iwth mine, and the parts are working (screen is without a single scratch and works), antennas, power connector and etc...
So the problem should really be the main board (the one with the Tegra 3 in it).
Please treat it as a no warranty device, we already gave up sending the device to england to fix it. UK UNLOCKED GREY DEVICE!
Thanks in advance.
I already buy a battery on this site and no problem.
prompt delivery
rounded.com
Sent from my HTC One X using xda premium
TG64 said:
I already buy a battery on this site and no problem.
prompt delivery
rounded.com
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Thanks, I've seen they do have the main board, but it is unavaiable and saing to ask them about it. I will do it, since I want to help my cousin with his phone, and do think they probably don't have it in stock because it is probably an item that doesn't have the same number of requests as smaller or more breakable (screen for example) items.
Thanks for the heads up, I'll keep you posted about the results.
Greetings, Santroph.
I hope for you and your cousin that you find a solution to this problem.
Envoyer depuis mon HTC One X utilisant xda premium
http://forum.xda-developers.com/forumdisplay.php?f=476
open a thread there....you got better chance selling it there and that is were you should have posted mate...just for future reference..ask a mod to move this thread for you there and rename the title of your thread...
cheers
I don't think the main can be available anywhere..as it costs as much as a new phone..
It's impossible to get unless some1 has a scrap phone..
For everything else check this site : http://www.etradesupply.com
Sent from my HTC One X using Tapatalk 2
Goku80 said:
http://forum.xda-developers.com/forumdisplay.php?f=476
open a thread there....you got better chance selling it there and that is were you should have posted mate...just for future reference..ask a mod to move this thread for you there and rename the title of your thread...
cheers
Click to expand...
Click to collapse
Well I'm not really tring to sell it, or even buy a used Main Board (although that could work also). The main reason is to try to fiz the phone, and not sell as a broken one. What TG64 sent me was a nice store that do have the Main Board. I just don't know yet how much it would cost, and if it would be a prohibitive price or not.
When I get to know I'll surely post it here.
Main boards shouldn't cost as much as a phone. Even if they are a big part of the cost, the screen is also another big part of the cost of a complete phone. In my opinion the price for each should be more like 35% of a new phone for the main and 30% for the screen.
If it is like that, it surely is better than buying a whole new phone.
Cheers,
Santroph.
So, I bought my phone from someone like 5 months ago, and it works fine except for two things. First the camera does not focuses on macro o close up pictures. It just doesn't, no matter what I try.
And secondly, something that started recently, the WiFi drops....even next to the router. I read somewhere here that it was a manufacturer problem. So I called HTC and they told me I am under warranty and that I should send my phone to them. Question is:
Will they give me another phone? Something I want but with the same CID (0_44 here) and, how long will they take to fix this? I know these are kinda weird questions but maybe someone is able to answer them. Thanks.
Sent from my HTC One X using xda premium
It would have been more appropriate to ask HTC, no?
BenPope said:
It would have been more appropriate to ask HTC, no?
Click to expand...
Click to collapse
Girl said she couldn't tell me. It "depends on each case" and that's why I come here. Someone might have sent their phone for similar reasons.
Sent from my HTC One X using xda premium
We don't know what country you are in, we don't know what service centre you're referring to, we don't know what stock they have, we don't know what backlog they might have, some of those things change with time, we don't know what other problems they might find. It depends on each case.
I'm not sure how anybody here could be more qualified than HTC repair centre to answer the question.
HTC service in Hong Kong told me typically three business days for the WiFi problem, I don't know if that includes the pick up and delivery days
The girl in the US checked my serial number which would tell her my cellphone is CID_044 right?
She didn't tell me I was gonna pay or that they couldn't fix it cuz it was not bought from USA. Is it safe for me to send it?
Sent from my HTC One X using xda premium
Well HTC__044 is an asian phone, and the international One X is not sold in the US. I've heard that they can't import new motherboards due to some patent infringement, but that may have changed now.
BenPope said:
Well HTC__044 is an asian phone, and the international One X is not sold in the US. I've heard that they can't import new motherboards due to some patent infringement, but that may have changed now.
Click to expand...
Click to collapse
I have read that too. I find it weird that HTC has a global warranty service center in USA. Meaning that they should fix international phones there...right?
Sent from my HTC One X using xda premium
abejoker said:
So, I bought my phone from someone like 5 months ago, and it works fine except for two things. First the camera does not focuses on macro o close up pictures. It just doesn't, no matter what I try.
And secondly, something that started recently, the WiFi drops....even next to the router. I read somewhere here that it was a manufacturer problem. So I called HTC and they told me I am under warranty and that I should send my phone to them. Question is:
Will they give me another phone? Something I want but with the same CID (0_44 here) and, how long will they take to fix this? I know these are kinda weird questions but maybe someone is able to answer them. Thanks.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Well about the wifi its maybe the hardware problem but about the no focuses on macro its not...all of the one x cannot focus on close up even in macro mode...thats the downside of HOX camera....you can check, theres a thread here about camera problem...
martin132014 said:
Well about the wifi its maybe the hardware problem but about the no focuses on macro its not...all of the one x cannot focus on close up even in macro mode...thats the downside of HOX camera....you can check, theres a thread here about camera problem...
Click to expand...
Click to collapse
I thought that too but the thread is full of close up pictures that my phone cannot take.
Sent from my HTC One X using xda premium
abejoker said:
I have read that too. I find it weird that HTC has a global warranty service center in USA. Meaning that they should fix international phones there...right?
Click to expand...
Click to collapse
Well, yes, but if it requires importing a component that would go against an import ban, that would mean breaking the law, and I'm sure you can understand why they might be inclined not to do that.
BenPope said:
Well, yes, but if it requires importing a component that would go against an import ban, that would mean breaking the law, and I'm sure you can understand why they might be inclined not to do that.
Click to expand...
Click to collapse
Hey bro, thanks again.
Called HTC again and they can fix my Singapore Phone because I have GW, or Global Warranty and they have a "certified" GWS or Global Warranty Service Center. So, they'll charge $20 bucks and fix it for free. What do you think?
Sent from my HTC One X using xda premium
Well, sending my phone this week. Hopefully, everyhing will be fine.
Sent from my HTC One X using xda premium
Okay guys, I literally just got my phone last night and boy do I love it! But I've just noticed an issue with it already and I just wanted to see if others have had it as well. Heres a few pictures. Ive got a slight issue in that I ordered it from the US, but I live in New Zealand. Heres hoping I have some sort of warranty
Some input from users would be nice!
Cheers,
Call HTC or the place you bought it from. One should be able to accommodate you.
Sent from my HTC One_M8 using XDA Free mobile app
Someone posted this in another forum too....
mm79k said:
Someone posted this in another forum too....
Click to expand...
Click to collapse
ya man that is not normal at all. I'm pretty sure they have a warranty over this, just give them your pictures along with your order information.
Yeah well I contacted HTC and because it is a US phone it's gonna cost me $100 to get it shipped to Taiwan to be repaired as local New Zealand stores will not cover it.
It's a real pain in the ass. I could get it replaced by Amazon but then I have to ship it to someone in the US to ship to Amazon to replace it .and then get it shipped back to me as they will not replace it if I ship it directly to them.
I literally just got this phone last night and so disappointed that it just happened to be one of the unlucky phones. :'(
Sent from my HTC One_M8 using XDA Free mobile app
0mnom said:
Yeah well I contacted HTC and because it is a US phone it's gonna cost me $100 to get it shipped to Taiwan to be repaired as local New Zealand stores will not cover it.
It's a real pain in the ass. I could get it replaced by Amazon but then I have to ship it to someone in the US to ship to Amazon to replace it .and then get it shipped back to me as they will not replace it if I ship it directly to them.
I literally just got this phone last night and so disappointed that it just happened to be one of the unlucky phones. :'(
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
Man that sucks
You can always try self repair.
That is cosmetic part only. If you see iFixit teardown, that strip is basically held down by simple glue. You can take it all out carefully (use hair dryer to soften rest of the glue). Make sure that stripe is straight. If it isn't, make it straight and put it back on using fresh glue (dont use super glue, use hot melt adhesive minimally, spread it using match stick or something small on the back of the strip. Or you can use any water based adhesive that dries to clear finish).
It is not that difficult repair job. You can always take help of local repair shop. This is rather simple fix.
0mnom said:
Okay guys, I literally just got my phone last night and boy do I love it! But I've just noticed an issue with it already and I just wanted to see if others have had it as well. Heres a few pictures. Ive got a slight issue in that I ordered it from the US, but I live in New Zealand. Heres hoping I have some sort of warranty
Some input from users would be nice!
Cheers,
Click to expand...
Click to collapse
I have the same with mine, but not that bad.
It's quiet simple to repair with super glue and one razor. You just have to put a very tiny bit of glue in the razor and spare it, but be carefully to do not split glue over the screen or the camera!
I'm just watching mine, if it gets worst I'll try to fix, but seems to be same since I bought it.
This sort of tampering results in a warranty void though doesn't it? I'd be really keen to try it out. But then if something really bad does happen to my phone I wanna be able to fix it. Haha man if only everything was just perfect
Sent from my HTC One_M8 using XDA Free mobile app
My phone has the exact same issue. Does not seem to get worse, but over a span of a year or two I could see that peeling off substantially more. It is held on by simple adhesive, I'm put off by the issue but then again it is an easy fix.
Grizraz said:
My phone has the exact same issue. Does not seem to get worse, but over a span of a year or two I could see that peeling off substantially more. It is held on by simple adhesive, I'm put off by the issue but then again it is an easy fix.
Click to expand...
Click to collapse
Can you not replace yours either? I'm tempted to fix it, but I dont want to void the warranty if its needed. This is covered under warranty I assume? Since its happening to multiple people it should be anyway! Itll cost me $99 if I wanna replace it since I bought it from Overseas. I could get a free replacement from Amazon but that requires the US address to send it to. Any trustworthy people out there?? haha
Cheers,
Grizraz said:
My phone has the exact same issue. Does not seem to get worse, but over a span of a year or two I could see that peeling off substantially more. It is held on by simple adhesive, I'm put off by the issue but then again it is an easy fix.
Click to expand...
Click to collapse
Grizraz, did you eventually repair it yourself or did you send it in? My friend bought an m8 and has this problem as well. She's going to bring it back to the carrier to see if they can do something for her. Otherwise she might go the warranty route. I'm considering helping with the repair because it seems easy..
Everyone else who repaired it themselves.. Was it easy?
Sent from my HTC One_M8 using XDA Free mobile app
I took the phone to the local Sprint dealer, a mall kiosk, they never heard of this happening and simply referred me out to some support number. I have not attempted to fix it yet, will post when I do with photos etc. Hopefully if someone else fixes it, they will do the same
Any help would be much appreciated. Story starts like this. I purchased brand new OP3 before 8 days. Today accidentally my daughter dropped the phone and broke the digitizer(touch screen). It felt from the couch on the tile floor(less than 15 inch height) Now i am stuck with the new phone and broken touch screen.
I did got in touch with the Oneplus customer service yesterday in USA. They have repair facility in Texas. ****ONEPLUS WILL NOT COVER THE REPAIR UNDER THE WARRANTY AND THEY WILL NOT SELL ORIGINAL REPLACEMENT PARTS TO THE CUSTOMERS OR DO ANY REPAIRS OTHER THAN THE WARRANTY .SO BEWARE++++
On eBay there is couple of sellers from China that sell digitizer`s(touch screen bundled with display) but aftermarket parts for the phone are not as good as original.
I did not buy extended warranty for the phone when i purchased the phone itself.
Where can i buy original parts? Any help is much appreciated
If that does not work you can contact customer support of one plus. Read the reddit link below
https://www.reddit.com/r/oneplus/comments/4rs9si/slug/d53v8yg
Sent from my ONEPLUS A3003 using Tapatalk
That's why I say you get what you pay for. It is important for people to know that the $400 only gives you what comes in the package. You are on your own once they get your money.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
Is it oneplus fault then his daughter breaks his phone? What do you think should they do now, send a new one on warranty?
Let it repair or buy a new one but don't blame oneplus for the mistakes of yourself and your daughter.
Gesendet von meinem ONEPLUS A3003 mit Tapatalk
Well, as far as I understand it's not possible to get it repaired at all, if it's not covered under warranty, which is pretty lame, actually.
Dabarr said:
Well, as far as I understand it's not possible to get it repaired at all, if it's not covered under warranty, which is pretty lame, actually.
Click to expand...
Click to collapse
You really think, warranty = new device if it's YOUR fault?!?
Holy Moly....
[email protected] said:
Is it oneplus fault then his daughter breaks his phone? What do you think should they do now, send a new one on warranty?
Let it repair or buy a new one but don't blame oneplus for the mistakes of yourself and your daughter.
Gesendet von meinem ONEPLUS A3003 mit Tapatalk
Click to expand...
Click to collapse
Do you even read what he said or you talk off your arses? He cannot find any replacement items anywhere. Buy a whatever other brand device, you will easoly find replacement parts. Oneplus doesn't sell any because they want to force you to buy the extra accidental warranty. He doesn't expect OP to pay for the damage that he caused.
Fir3blade said:
You really think, warranty = new device if it's YOUR fault?!?
Holy Moly....
Click to expand...
Click to collapse
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
Someone on the OnePlus forums smashed their OP3 as well. OnePlus quoted them around €90 to get it repaired which is extremely reasonable.
Sent from my OnePlus3 using XDA Labs
brickedvice said:
Do you even read what he said or you talk off your arses? He cannot find any replacement items anywhere. Buy a whatever other brand device, you will easoly find replacement parts. Oneplus doesn't sell any because they want to force you to buy the extra accidental warranty. He doesn't expect OP to pay for the damage that he caused.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
Click to expand...
Click to collapse
Yes my rude friend, unlike you I am able to read and understand also. So read post 1 and 2 and 3 again and then try to understand what you have read.
1.Why should he open a PayPal conflict? He paid and got his device. That's it.
2.Why should One+ sell parts to private persons? There is always the option to send the device to one of their repair center.
3.OP wrote that there are oem parts available on eBay but he don't want to buy one of them.
Gesendet von meinem ONEPLUS A3003 mit Tapatalk
brickedvice said:
Do you even read what he said or you talk off your arses? He cannot find any replacement items anywhere. Buy a whatever other brand device, you will easoly find replacement parts. Oneplus doesn't sell any because they want to force you to buy the extra accidental warranty. He doesn't expect OP to pay for the damage that he caused.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
Click to expand...
Click to collapse
Try to read AND understand, THEN hit "quote button"....
Fir3blade said:
You really think, warranty = new device if it's YOUR fault?!?
Holy Moly....
Click to expand...
Click to collapse
Can u please tell me where I said he should get a new device if he breaks it, or even get it repaired for free? I am really curious about that. All I said is, that I as far as I understood, there was no way to get it repaired at all.
On a different note: As it was mentioned afterwards, it's apperently possible to get it repaired after all by oneplus. (for a reasonable price). So that's fine with me.
I guess there is a reason they offer 2 year coverage for $80 USD when you check out.
Thread cleaned:
Please do not post ways to fraud companies. This is not only wrong but its not allowed to be posted here.
Thanks
Wolf
Accident happens
Thats beyond our control.
What we can do ? With all senses ability still accident happening.
No one to be blame for.
Sure there are ways to rectify
RedBux said:
Accident happens
Thats beyond our control.
What we can do ? With all senses ability still accident happening.
No one to be blame for.
Sure there are ways to rectify
Click to expand...
Click to collapse
You guys misunderstood the whole story.I want my phone fixed and I want to pay for the new screen that my daughter broke. I want OEM screen,not some aftermarket garbage from china(ebay). When i send out my phone on repair I know the warranty will not apply. This is why i send my phone to them to get an estimate whatever and to approve repair whatever the cost is. But i just got the phone back with the letter from them..bla bla bla. They never offer repair and an estimate for repair.
dejan1979 said:
Any help would be much appreciated. Story starts like this. I purchased brand new OP3 before 8 days. Today accidentally my daughter dropped the phone and broke the digitizer(touch screen). It felt from the couch on the tile floor(less than 15 inch height) Now i am stuck with the new phone and broken touch screen.
I did got in touch with the Oneplus customer service yesterday in USA. They have repair facility in Texas. ****ONEPLUS WILL NOT COVER THE REPAIR UNDER THE WARRANTY AND THEY WILL NOT SELL ORIGINAL REPLACEMENT PARTS TO THE CUSTOMERS OR DO ANY REPAIRS OTHER THAN THE WARRANTY .SO BEWARE++++
On eBay there is couple of sellers from China that sell digitizer`s(touch screen bundled with display) but aftermarket parts for the phone are not as good as original.
I did not buy extended warranty for the phone when i purchased the phone itself.
Where can i buy original parts? Any help is much appreciated
Click to expand...
Click to collapse
man that's unlucky, this is why i paid ~100 usd for 2 year accidental coverage (long wait and must send damaged one back) but worth it
Chris zh said:
If your phone is still under warranty, you can send it back for warranty. Or you can choose to do it yourself. This is not difficult. This is a Oneplus 3 screen replacement video. You can learn to replace your Oneplus 3 screen with the video.
MOD EDIT: LINK REMOVED
Click to expand...
Click to collapse
Broken screen due to fall is not covered in warranty unless you have taken the extra accidental repair option and paid for it.
That apart, the OP was asking for places to purchase the original screen, not how to change the screen.
What is the point of digging up an obsolete thread and posting wrong and irrelevant information in it? To increase the number of your posts?