So I recently dropped my sgs3... bottom of my screen cracked boo hoo.. so sad but whatever. . I went through phoneclaim dot com from asurion.. ordering went well and pretty easy... got the phone today and went through a hour of setting up the phone and downloading apps. Then decided to see how much memory the phone had left. It had 11.5gb total.. the phone I have is a 32gb, the phone I ordered was supposed to be 32gb the sicker in the back of the phone said 32gb. But internal was a 16gb. Called customer care from asurion and was told that I have to wait 3 hours till they're systems updates...
By now I was thinking that they tried to scam me.. not sure it could of been a honest mistake, don't they check the devices before they ship these out.. what ever happened to quality control.
Sent from my SGH-T999 using xda premium
With my personal experience with T-Mobile and dealing with assurion, things just never work out right.
I had the G1 pre-ordered back in 2008, my friend got his 2 weeks before me. Thing was, we lived in the same apartment complex. 2 weeks after owning my G1 I dropped it and cracked the screen, assurion sent me a Windows Mobile 6 phone instead of my G1. Did the whole calling and being transfered 5 times thing and after an additional 2 weeks I got my G1 back...
Just be patient, they just seem to be very unorganized.
Sent from my SGH-T999 using Tapatalk 2
Update
Ok so They sent me a New Phone I mean a New phone. yesterday looked like a refurbished one. the one sent today was in a sealed original box they come in. Now here is where I'm a bit lost. the guy i spoke to yesterday told me to send my old phone back and when the new one arrives it should have it's own return box to send the 16gb refurbish back. the one sent today was a sealed new one without a return box. What do I do with it? keep it or sell it?
Call them and send it back or they'll charge you like $400
Sent from my SGH-T999 using Tapatalk 2
I had no issue when i did my Claim with Asurion. I kept the Spare Battery, charger, USB Cable and headphones. Now i have two of each. They never said anything or billed me for it.
As bfranklin stated above: Call them and get a way to send the other phone back or you possibly will be charged for it.
Sent from my SGH-T999 using Tapatalk 2
I went to my local T-Mobile store and asked the rep there if they will take it back. Of course they said no.. he told me to send both phones back in the one box and called asurion and ket them know.
Sent from my SGH-T999 using xda premium
iGoOsE76 said:
So I recently dropped my sgs3... bottom of my screen cracked boo hoo.. so sad but whatever. . I went through phoneclaim dot com from asurion.. ordering went well and pretty easy... got the phone today and went through a hour of setting up the phone and downloading apps. Then decided to see how much memory the phone had left. It had 11.5gb total.. the phone I have is a 32gb, the phone I ordered was supposed to be 32gb the sicker in the back of the phone said 32gb. But internal was a 16gb. Called customer care from asurion and was told that I have to wait 3 hours till they're systems updates...
By now I was thinking that they tried to scam me.. not sure it could of been a honest mistake, don't they check the devices before they ship these out.. what ever happened to quality control.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
Ha this is why I refuse to have ASSurion. I had this same issue, with quality insurance, when I had my touch pro 2. I went through 7 devices with asurion. They do not check devices before sending them out. I'm 100 percent certain of this.
Sent from my SGH-T999 using Tapatalk 2
Related
Here is a site that sells insurance for most electronics. Give it a read and there is an free app to purchase insurance.
http://www.squaretrade.com
Estimate. New. Android Phone cost 249.00. Insurance 2 yrs 99.00.
Covers water damage also
Let me know if you find a better deal.
bbolton_98 said:
Here is a site that sells insurance for most electronics. Give it a read and there is an free app to purchase insurance.
http://www.squaretrade.com
Estimate. New. Android Phone cost 249.00. Insurance 2 yrs 99.00.
Covers water damage also
Let me know if you find a better deal.
Click to expand...
Click to collapse
Square Trade is amazing, been using them since my Nexus One
I would recommend contacting your homeowner insurance company and get a separate rider to cover your phone. I have a policy that covers my phone, my dslr and my bicycles. This policy is very cheep and does not effect my homeowners insurance if I make a claim. Well worth looking at. I think my $2000 policy only costs me $50 a year with a $100 deductible.
Dan
Just began the Asurion process tonight. Uploaded the affidavit online and should be paying the deductible tomorrow. Ideally I'll have my new Bolt by Wednesday or Thursday at the latest. From what I've read, Asurion is sending out brand new replacements in factory box complete with another 32GB SD card and charger plus another battery. I could sell those together to cover the deductible or just keep them for myself.
If thats true, gotta love Asurion.
Sent from my Warmly Synergized Thunderbolt via XDA Premium App
CanesDrew said:
Just began the Asurion process tonight. Uploaded the affidavit online and should be paying the deductible tomorrow. Ideally I'll have my new Bolt by Wednesday or Thursday at the latest. From what I've read, Asurion is sending out brand new replacements in factory box complete with another 32GB SD card and charger plus another battery. I could sell those together to cover the deductible or just keep them for myself.
If thats true, gotta love Asurion.
Sent from my Warmly Synergized Thunderbolt via XDA Premium App
Click to expand...
Click to collapse
What happened to your Bolt man? And if it's anything like it was with my OG Droid you'll essentially be getting a new one. In two years I had 4 claims and I ended up getting 4 8GB SD cards from it.
mynameisfyl said:
What happened to your Bolt man? And if it's anything like it was with my OG Droid you'll essentially be getting a new one. In two years I had 4 claims and I ended up getting 4 8GB SD cards from it.
Click to expand...
Click to collapse
Well they emailed me and told me the phone I'm getting will have a new home charger, battery and micro SD. So I can only assume it's going to be a new phone. Never heard of CLNR devices coming with all that.
The weirdest thing happened to my Bolt. I've dropped this s.o.b probably 3-4 times. The corners were all scratched and one corner even cracked a little but it never affected the phone's usability.
The other night, I had my phone plugged into my computer in my room. I thought the cord was longer than it was and when I pulled it, it pulled back and fell. The corner of the screen hit my belt's buckle on the floor and cracked. That little bit broke the gorilla glass. The floor was carpeted too!! lol
Anyway, I paid the deductible this morning at 7am and I'm going to have the phone tomorrow afternoon. I'll report back then. I'm hoping they don't require me to send my old phone back so I can toy with it. It still works fine just a cracked screen.
When I first did the claim, I was going to tell them I lost it and hit that option but when I sent the affidavit in last night, my conscience hit me and I selected the damaged option. So we'll see.
CanesDrew said:
When I first did the claim, I was going to tell them I lost it and hit that option but when I sent the affidavit in last night, my conscience hit me and I selected the damaged option. So we'll see.
Click to expand...
Click to collapse
I hate that last minute burst of conscience...I've thought about doing that the few times but always end up doing the same as you.
mynameisfyl said:
I hate that last minute burst of conscience...I've thought about doing that the few times but always end up doing the same as you.
Click to expand...
Click to collapse
Yeah I got the refurbished unit tonight. It's a great replacement. Came with a new 32GB SD card, wall charger, battery and battery cover.
They even sent me a new LTE sim card. Don't know what I'll do with that.
They have me in their system as a lost phone but my conscience is telling me to send it back because it's the right thing to do. lol
Here's what I got in my package.
Not seen: Phone (took pic on replacement device...duh)
Sent from my ADR6400L using xda premium
my tbolt is already insured thru verizon... i think its a better deal through asurion or squaretrade, but is it possible to switch now?
Canes was the process simple? In my years of own a cell phone I have never used an insurance claim even tho I always had insurance cuz i mean you never know.
Like you I have drooped my phone multiple times and one night at work it took a really hard fall in the concrete sidewalk. A few scratches and the screen was fine. I thought I was lucky.....til I tried to turn on the WiFi and got an error instead. Same thing with my WiFi hotspot and any other tether app so I broke my WiFi and I'm thinking of getting a replacement cuz i might wanna sell this on eBay in the future if a better phone comes out. How long did it take to get your replacement?
Sent from my SICKLY INFECTED VirusBolt Synergy 3.0 using XDA Premium App
xXJay_RXx said:
Canes was the process simple? In my years of own a cell phone I have never used an insurance claim even tho I always had insurance cuz i mean you never know.
Like you I have drooped my phone multiple times and one night at work it took a really hard fall in the concrete sidewalk. A few scratches and the screen was fine. I thought I was lucky.....til I tried to turn on the WiFi and got an error instead. Same thing with my WiFi hotspot and any other tether app so I broke my WiFi and I'm thinking of getting a replacement cuz i might wanna sell this on eBay in the future if a better phone comes out. How long did it take to get your replacement?
Sent from my SICKLY INFECTED VirusBolt Synergy 3.0 using XDA Premium App
Click to expand...
Click to collapse
I paid my deductible at 7am Tuesday 9/20 and received my replacement at 12:30pm the next day.
Very quick and painless.
CanesDrew said:
I paid my deductible at 7am Tuesday 9/20 and received my replacement at 12:30pm the next day.
Very quick and painless.
Click to expand...
Click to collapse
Damn that was fast thanks
Sent from my SICKLY INFECTED VirusBolt Synergy 3.0 using XDA Premium App
cruiseMain said:
my tbolt is already insured thru verizon... i think its a better deal through asurion or squaretrade, but is it possible to switch now?
Click to expand...
Click to collapse
Isn't Asurion the insurance provider that VZW uses?
Corporate Verizon uses asurion. Some of the authorized dealers use other companies, being a former tech, always ran into problems with authorized dealers. Always buy from verizonwireless.com or a corporate VZW as authorized retailers often resell returned devices as "New"
Sent from my ADR6400L using XDA App
newtsevo said:
Corporate Verizon uses asurion. Some of the authorized dealers use other companies, being a former tech, always ran into problems with authorized dealers. Always buy from verizonwireless.com or a corporate VZW as authorized retailers often resell returned devices as "New"
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
Thanks for clearing that up. I've always used a corporate store or online for my purchases.
newtsevo said:
Corporate Verizon uses asurion. Some of the authorized dealers use other companies, being a former tech, always ran into problems with authorized dealers. Always buy from verizonwireless.com or a corporate VZW as authorized retailers often resell returned devices as "New"
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
This is true. I used to do bill collections for Tmobile and Sprint/Nextel at the same agency. A lot of times, the authorized retailers would charge their own ETF on top of the Corporate ETF. So if the ETF was say $200. It would be $400. Double whammy.
Not sure if Verizon authorized retailers do that too or not.
Sent from my Synergized Thunderbolt via XDA Premium App
I had no idea they offered insurance on phones through other companies... Thats not a bad deal. I think I may look into that and drop Asurion, even though when I worked for HTC tech support Asurion was in the cubicles behind me.
But I havent had any issues with my Bolt since I rooted and running CM7.1.1
Knock on wood ... I've never got insurance for a phone. Thought about it for my Thunderbolt, but if you just complain to Verizon enough they'll replace it
I have dropped, drenched, or otherwise maimed no less than 5 phones in the amount of time I've been with Verizon. Asurion is always super quick and extremely helpful. I would definitely recommend it.
Sent from my ADR6400L using XDA App
I got insurance from AT&T on day 1 and cracked my phone about a week ago. I went to a relatives recently and somehow misplaced my phone at their house. They still haven't managed to find it.
If I submit a claim with AT&T, can I report the phone as lost instead of just cracked? From what I understand, I will still only have to pay $190 in a deductable. If I find the phone later on, would I have to send it to them or could I keep it as a backup?
I really need a phone and from what I understand, a lost phone's deductable is the same as a cracked phone (where you send it in), correct?
The deductible is the same price as the phone ($199) but you only have to pay this once so, you could break your phone many times and still get another one. It takes them about two or three days to send the replacement device. Then you have ten days to send in your broken device or the charge your bill for like $550.
biggangsta1212 said:
The deductible is the same price as the phone ($199) but you only have to pay this once so, you could break your phone many times and still get another one. It takes them about two or three days to send the replacement device. Then you have ten days to send in your broken device or the charge your bill for like $550.
Click to expand...
Click to collapse
Yes you are correct. That's the only thing I hate about insurance
Sent from my SGH-I747
It says it covers a lost phone, so would a lost phone be $550 or $199? (Not sending in the lost phone)
crewxp said:
It says it covers a lost phone, so would a lost phone be $550 or $199? (Not sending in the lost phone)
Click to expand...
Click to collapse
$199
Sent from my SGH-I747
Okay thanks! I'm so confused now though lol.
If you select broken damage and don't send in your phone, it's $550 total. But if you select lost and dont send in your phone, it's $199?
Just making sure it's okay to select lost and not wait until I file the claim once we see if we can still find the phone.
If its broken you have to send it in..or you'll be charged the full amount...if reported lost....well you can't really send it in can you. Just report it lost and pay the $199.
Sent from my SAMSUNG-SGH-I747 using xda premium
defnow said:
If its broken you have to send it in..or you'll be charged the full amount...if reported lost....well you can't really send it in can you. Just report it lost and pay the $199.
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
alright, thanks!!! Just worried that I would get charged more by selecting Lost. So frustrated. We were looking forever and couldn't find anything.
"IF" they managed to find it later on, who am I supposed to send the phone to?
If reported lost the imei of that phone will be blacklisted ...meaning it may no longer work for At&t. So if you end up finding it later....you have a cool music player, paper weight, sell for parts or even sell for use on a 3rd party carrier.
Sent from my SAMSUNG-SGH-I747 using xda premium
I managed to shatter my screen and found the whole insurance process frustrating and annoying. But for $199 I got my replacement phone in any color i wanted as long as it was white. I had and and wanted blue, but ce la vie.
Sent from my SAMSUNG-SGH-I747 using xda premium
Did you not install mobile locate on the phone?
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
I've lost a phone before, was the same deductible and I got a new phone instead of a refurbished one. Just say you lost it which is completely true. If you find it later, I wouldn't recommend using it on your line since att will detect the imei.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
U can claim ins 2x a yr the 2nd time they dump u
Sent from my SAMSUNG-SGH-I747 using xda premium
Hello I'm new to the forums, At exactly 9am EST Today I went to AT&T Used one of my upgrades purchased note2. Went to brothers house, he used phone, DROPPED it 6" off the ground n shattered it. Two hrs old ...
Went back to att and had to use my other upgrade in order to get it at $299.....Pics to follow...just bad luck I guess
That sucks! Sorry man! Did you have to pay another 300
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Did u kick u r brothers a**!
Sent from the TermiNOTEr 2!
Your brother should be paying for that!
Doesn't insurance cover that?
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Exactly.. add insurance to the line.. (you should have 30 days) then put in a claim.. should only be 150..
I know this doesn't really help, but wanted to just say....so sorry, I know that had to be difficult! Hope your days ahead with your note gets better!
sallvation said:
Hello I'm new to the forums, At exactly 9am EST Today I went to AT&T Used one of my upgrades purchased note2. Went to brothers house, he used phone, DROPPED it 6" off the ground n shattered it. Two hrs old ...
Went back to att and had to use my other upgrade in order to get it at $299.....Pics to follow...just bad luck I guess
Click to expand...
Click to collapse
I always put insurance on my phones and devices for just that reason.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
bonez537 said:
Exactly.. add insurance to the line.. (you should have 30 days) then put in a claim.. should only be 150..
Click to expand...
Click to collapse
insurance replacement is 200 but un taxed, free shipping and no upgrade fee
Sorry, OP. That sucks balls and I feel for you. Just got home from Best Buy with a brand new Note II, myself, after I complained about the battery life on my original Note II. I had no idea the rep would offer me a brand new phone on the spot, no questions asked, no money down. That's about the only thing BB is good for... their insurance. If you had BB insurance, they would have either given you a brand new phone on the spot with a zero deductible or they would have tried to repair your phone and eventually given you a new phone, anyway. Make sure not to let anyone touch your baby! This is an $800 computer!
Really sucks OP. Stories like yours make me paranoid. I bought a Squaretrade warranty, two years, for $90 and $100 replacement deductible. Hope I never need to use it though.
sallvation said:
Hello I'm new to the forums, At exactly 9am EST Today I went to AT&T Used one of my upgrades purchased note2. Went to brothers house, he used phone, DROPPED it 6" off the ground n shattered it. Two hrs old ...
Went back to att and had to use my other upgrade in order to get it at $299.....Pics to follow...just bad luck I guess
Click to expand...
Click to collapse
i'll buy it from you. let me know.
bummer.
michaelatrix said:
That sucks! Sorry man! Did you have to pay another 300
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Click to expand...
Click to collapse
Yes had to pay another $317.99 (My brother paid it..Cash..lol)
Check the credit card you used for the original phone purchase ... many offer 90 day protection for loss or damage. I always use my Visa Signature card for this reason on phone purchases. If your card does not cover it, repair cost would have been much cheaper than a second phone (plus two years of data).
I just made an insurance claim through T-Mobile because my wife dropped her GS3 and cracked the screen. The phone still works but I don't want her walking around with a ghetto ass cracked screen. I had to make the claim directly through T-Mobile instead of Asheron because when we purchased our GS3's the REP removed the insurance and they had to re-add it a couple weeks later. No problem making the claim but they told me that I had to ship the broken phone back to them. My question is....Do I really need to ship the broken phone back? What if she had lost the phone and didn't have a phone to ship back. What if we don't ship the phone back? What are they going to do?
jrwingate6 said:
I just made an insurance claim through T-Mobile because my wife dropped her GS3 and cracked the screen. The phone still works but I don't want her walking around with a ghetto ass cracked screen. I had to make the claim directly through T-Mobile instead of Asheron because when we purchased our GS3's the REP removed the insurance and they had to re-add it a couple weeks later. No problem making the claim but they told me that I had to ship the broken phone back to them. My question is....Do I really need to ship the broken phone back? What if she had lost the phone and didn't have a phone to ship back. What if we don't ship the phone back? What are they going to do?
Click to expand...
Click to collapse
They should send you the new phone first. And then your supposed to ship the old one back to them.
Sent from my Galaxy Nexus using xda premium
If the phone gets lost or stolen you have to pay a deductible. Don't quote me on that though. That's just how I remember it being a few years ago. And if you send the one with the broken screen back then they might charge you as well because you're the one that broke it. Like I said, that's how I remember it used to be. I don't know if it still works the same.
They send you a new or refurbished phone. Around a year ago I had a problem with my Galaxy S2, and they shipped me a new phone in less than 24 hours. I went through T-Mobile, not the insurance place. You get the phone in the mail and there are instructions on how you send the defective phone back. If you don't send the defective phone back, you will be charged full price for the Galaxy S3. Also, it has to be shipped back within 24 hours. In my opinion, it's a great deal. When I sent my GS2 back, I was told I could keep the battery, which was kick ass. Why wouldn't you want to send the phone back after the new one arrives?
Sent from my SGH-T999 using xda premium
You have to send the phone back or they'll charge you for it..
Sent from my SGH-T999 using Tapatalk 2
---------- Post added at 08:59 PM ---------- Previous post was at 08:57 PM ----------
dave2metz said:
They send you a new or refurbished phone. Around a year ago I had a problem with my Galaxy S2, and they shipped me a new phone in less than 24 hours. I went through T-Mobile, not the insurance place. You get the phone in the mail and there are instructions on how you send the defective phone back. If you don't send the defective phone back, you will be charged full price for the Galaxy S3. Also, it has to be shipped back within 24 hours. In my opinion, it's a great deal. When I sent my GS2 back, I was told I could keep the battery, which was kick ass. Why wouldn't you want to send the phone back after the new one arrives?
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
That sounds like a warranty exchange and not an insurance claim.. when they do warranty swaps you keep the battery and back cover.
Sent from my SGH-T999 using Tapatalk 2
I had to pay a deductible of $130. What happens if she lost the phone? Would they charge you a higher deductible due to not being able to return a phone? The reason I ask is because I think it's silly that they want the broken phone back after I paid a deductible. They are going to ship the phone back to Samsung and then Samsung is going to replace the glass which I'm sure cost less than $130 so in the end, T-Mobile actually makes money off my deductible. I my wife were to lose the phone in the beginning then I would have no phone to return and I'm pretty sure T-Mobile would have charged me the same deductible. Maybe my wife just may have to lose the phone tomorrow within the next couple days or so. :laugh:
I think they charge it to your cell phone bill if you don't send it back
Sent from my SGH-T999 using xda app-developers app
I did a claim once, I said i dropped it in a lake. kept my old phone. Didn't cost me any extra.
jrwingate6 said:
I had to pay a deductible of $130. What happens if she lost the phone? Would they charge you a higher deductible due to not being able to return a phone? The reason I ask is because I think it's silly that they want the broken phone back after I paid a deductible. They are going to ship the phone back to Samsung and then Samsung is going to replace the glass which I'm sure cost less than $130 so in the end, T-Mobile actually makes money off my deductible. I my wife were to lose the phone in the beginning then I would have no phone to return and I'm pretty sure T-Mobile would have charged me the same deductible. Maybe my wife just may have to lose the phone tomorrow within the next couple days or so. :laugh:
Click to expand...
Click to collapse
Go ahead and tell them it's lost, but your imei will be blocked. And being you are changing your story, more than likely you will be investigated for insurance fraud.
Is it really worth it?
Sent from my SGH-T999 using Tapatalk 2
Hence the reason deductubles are increasing
Sent from my SGH-T999 using xda premium
Thanks for committing fraud you guys. You rock!
Lol wanting to keep 2 phones how awesome!! You might get charge but more importantly your cracked phone will be a mp3 player. As other dude stated your IMEI will be block from your old phone. At the end of the day is not the company's fault that the phone drop but the person who did it, paying for insurance is not expensive.
believe I'm not defending them because they are money grabbing idiots either way, but your asking for wayyy too much.
Sent from my SGH-T999 using xda app-developers app
Towle said:
Go ahead and tell them it's lost, but your imei will be blocked. And being you are changing your story, more than likely you will be investigated for insurance fraud.
Is it really worth it?
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
Theres ways around the IMEI block
daxecutioner24 said:
Lol wanting to keep 2 phones how awesome!! You might get charge but more importantly your cracked phone will be a mp3 player. As other dude stated your IMEI will be block from your old phone. At the end of the day is not the company's fault that the phone drop but the person who did it, paying for insurance is not expensive.
believe I'm not defending them because they are money grabbing idiots either way, but your asking for wayyy too much.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Sent from my SGH-T999 using Tapatalk 2
Hello everyone, So i have a note 3 thats about 3 weeks old. Never dropped, never wet, perfect condition in its case. Today after charging i took if off the charger and realized that the lower half of the screen no longer recognized my finger. It works fine with the s pen though, the dot is followed with the pen, and the screen responds to the pen, but not my finger. So I factory reset, still doesnt work with my finger on the lower half of the screen. Any one ever have this issue/ have any ideas on what to do? Not sure what to do/try.
Since i'm out of my 14 day window, if I cant figure out how to fix it..... and I going to get screwed with a refurb phone since im out of the 14 day window? Or can I still exchange it because its still within 30 days? I dont want a refurb on something 700 dollars thats 3 weeks old.
Please help! and thanks!!
From what I understand the 14 days is a buyers remorse period and not a warranty period. You should be ok to exchange it on the basis of defect.
Sent from my T-Mobile myTouch 3G Slide using Tapatalk 2
You can only exchange it in-store within the first 14 days. After that, it's done as a warranty exchange and shipped out to you. Warranty exchanges are almost always refurbished.
Sent from my SM-N900T using Tapatalk
It stopped doing it for a few days and now did it again today , took it to the stores and they are ordering me a replacement. Which sucks because the phone is new and perfect and now I have to accept most likely a refurbished phone. Ugh
Sent from my SM-N900T using Tapatalk
dandan112988 said:
It stopped doing it for a few days and now did it again today , took it to the stores and they are ordering me a replacement. Which sucks because the phone is new and perfect and now I have to accept most likely a refurbished phone. Ugh
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
nope u ordered one and they sent a brand new 1
Sent from my SM-N900T using Tapatalk
No, it was a refurbished I received
Sent from my SM-N900T using Tapatalk
Does the new one work right. I have seen this on my device once then it went away