Develop Bugs

HTC warranty not being honoured.

Hi guys, any advice or help would be greatly appreciated.
Last week I plugged my touch pro 2 in to charge. The phone was on and working fine, but the charging light would not come on.
So HTC collected my phone for repair...
Today I phoned to get the latest information and they want £160 to replace the motherboard or £11 to have the phone returned to be unrepaired. Apparently I have been running an illegal firmware and this has voided my warranty. I updated by firmware many times before settling on the one I was happy with, but it seems the one I settled with wasn't the official one. The guy quoted me SPL - 0.85.0-x.......... and said that it was a bit weird but that was why I had to pay.
So I told him that the firmware had been running fine for many months and I wanted to know the exact registry tweak that had broken the motherboard. Anyway I said I didnt accept that the firmware had anything to do with the hardware failure and would be refusing to pay.. I also gave them the sob story that I have had a new HTC phone every year for the past 7 years and have recommended many customers to them.
Where do I stand with this? I have threatened to go to the small claims court, but really just want my phone fixed for free as soon as possible.
Any advice would be greatly appreciated..
Andy

Honestly you asked for this. You are going to have to pay for the repair. You sent in a phone with a cracked ROM and expect them to fix anything? No way in hell will they do it for free.

when you say a cracked rom do you just mean a rom that is available on this forum?
I accept that it isn't an official rom. but it is unrelated to the issue of a phone not charging.

Unfortunately this is the norm... They can't prove your cooked ROM caused it, you can't prove it didn't. What they can prove is that you are not running the ROM they gave you and I'm sure somewhere in the T&C there's legalese about that voiding the warranty.
COULD someone write a program which interferes with charging? I'd bet so, people around here write some amazing stuff. This is not to make any accusations that someone has written any malicious code, simply that it COULD likely be done, therefore I seriously doubt you have much recourse. You could get lucky, but I suspect you're just hosed.. Sucks.
And in reality, you could send the phone in for ANY failure and they discover such things and void the warranty.
I guess you could buy extra/larger batteries and charge them in a charger and swap them as they die. Not the best solution, but at least you don't have to shell out lots of money.

well i've just sent a very professional email to customer services.
tweiss 3, you have a very negative outlook. HTC market their phones on being individual, and indeed this is why so many of us buy them over Iphones. However I took the individuality to the limit by installing a custom firmware. I am extremely confident that a ROM from this forum and a respected chef at that, would not include a registry hack that has any effect upon the charging system of the phone. And have asked them for the evidence that this is the cause of the hardware malfunction.
Positive thinking goes along way as well I feel.
Season's greetings to all of you.

Take them to court. The whole thing rediculous. Depending on your country this might actually be illegal.
I lawyered up when they tried to pull this on me, and guess who got his phone back fixed for free?

Its not that i'm negative, but there are 2 things everyone should know about warranty electronic work.
1) Always go back to stock. Will this cause you to loose all your data and settings, yes, but that leads me into step 2.
2) It is never a guarantee to come back with the settings or OS the way you sent it out. In fact, most companies have a policy of the first step being just reflash/reinstall the OS to stock default out of the box settings to see if that fixes the problems. So knowing this, spend the few extra minutes to reflash back to stock.
That being said, you could possibly win in a court to get it warrantied, but you are only going to screw yourself out of a lot of money and time. HTC knows this and will let you waste it if you really feel the need to. Their warranties are written very well, with a lot of fine print. Also most of them say "Limited" meaning almost they have all the discretion the care to use.

I agree with tweiss3. You can't send HTC a phone with a modified ROM and expect them to fix it. I'm sure these SOB's will do anything possible to get out of fixing your phone. Once they saw that you had a different SPL that was the red flag they needed to void the warranty. I hope you can convince them to fix your phone. Maybe if you were very persistent and demanded to speak to several managers, told them how you and your friends all own HTC product, inform them you will no longer buy their products and possibly take them to court, etc.
With all this in mind I'm even more hesitant to flash my phone to a modified ROM.

I kind of expect it, to be honest. As soon as they see anything not stock, they can void the warranty. Just like with a car with the manufacturer's warranty. You modify it and something breaks, and they will attempt to void the entire warranty regardless of if it caused the problem or not. When I send my car in for warranty work, I take all of the mods off and put it back to the stock parts (the air intake, etc).
It's a crappy deal, I know. But it's something you should plan for if you ever need warranty work done.
Either way, I hope everything works out for you

Its just a rule of thumb when it comes to warranty repair with electronics, always restore stock first!!! As soon as HTC discovered that your phone software was modified, it's no longer an issue to them of what caused the problem with your phone, it is now an issue of this phone is no longer under warranty because of the physical proof of the software tamperment! honestly it would be by the grace of god if they were to reinstate the warranty!

Unfortunatly due to the phone not powering on, or connecting via usb it would have been impossible to restore the firmware.
Thanks for the advice and well wishers.
Worse come to the worse is it worth repairing the phone for that price or is their anyone else who could replace the mainboard for cheaper than £160?

Dude, I totally know what you're going through. I hacked the ECU on my car, and now Mazda won't honor the warranty on my engine. It's total bull...I mean, I should be able to customize it how I want with no repercussions for myself. Why should I have to take the financial hit just because I put on a different software that controls the entire thing that may or may not have screwed it up?
If you couldn't tell, I was being sarcastic. You changed the core controlling software and didn't bother to change it back to the stock one. They have no responsibility to repair it for you.

andypa1 said:
Positive thinking goes along way as well I feel.
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I honestly wish you luck. Other readers seeking warranty repair should save themselves the risk and the effort and think positively about returning the phone to stock prior to sending it in.
Last week I plugged my touch pro 2 in to charge. The phone was on and working fine, but the charging light would not come on.
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Unfortunatly due to the phone not powering on, or connecting via usb it would have been impossible to restore the firmware.
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Eh? Obviously if you can't flash it back, you're stuck. Other posters might not have been as hard on you if they had known the phone couldn't be flashed.

Now you know what needs doing I bet you can find someone to do it for less. Worth a look.
Also worth asking for it back and re-flashing and returning to see how their records work.
Do they really have a database of products they don't want to work with or do they just look at the serial, look at the device and decide ? Only one way to find out ! For £11 it might be worth the gamble.
(Plz ignore the previous any post made here earlier, I think it was the equivalent of a pocket call )

What?
I don't think he ever said they fixed it without asking him. They gave him two options:
1) Fix it
2) Return it without repairing it
Unless I missed a post somewhere, he never chose to fix it. In fact, I don't even think he chose to take it back yet.

Just an update... They decided not to replace it for free, and still ask for £160.
You guys are quite right I should have restored it to factory before sending it back. It was sent to HTC running the official upgraded rom so I thought it would be fine, however I had forgotten that it would still be unlocked for unofficial roms and they would check this.
Even if I had remembered it wouldn't have been possible because the phone usb connection was not working..
dik23 thank you for your suggestion! Is there anyway of restoring the spl and all of the phone to stock settings without a usb connection? e.g. micro sd? or wifi?
I think i'm going to ask for the phone back for £11.. However the £11 fee is for an assesment, so there is a chance they will pick up. However I believe having the phone in perfect working condition would give me a stronger standing.

did you ever try a different USB cable? that would be my first thought after it broke....
also, do you have phone insurance? if so, is there any chance in the future it could be "stolen" under the insurance policy, and at worst you would get a working refurb?

I don't have phone insurance but it might be worth while getting it soon incase of any future loss ;-)

madman1520 said:
also, do you have phone insurance? if so, is there any chance in the future it could be "stolen" under the insurance policy, and at worst you would get a working refurb?
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andypa1 said:
I don't have phone insurance but it might be worth while getting it soon incase of any future loss ;-)
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Even setting morality aside (which you shouldn't), reporting a phone as having been stolen shortly after having a warranty claim rejected is maybe not the smartest move.

i cant believe people from the US are telling you youre in the wrong. idunno about other countries, including the one you're at, but here in the US warranties are made to protect the CONSUMER not the big company. "minidevil"s comparison about a car manufacturer having the right to void your warranty is so wrong its unbelievable. so called "shrinkwrap warranties" arent even legal here in the US. i had a yamaha R1 which i used as a track bike. regardless of what the warranty said or what the dealership try to claim the minute i lawyered up they fixed my bike. simply because they knew what they hoped i didnt. that warranty laws are here to protect me not them. i didnt have to prove that the racing mods didnt fry my clutch hub. THEY had to prove it did. and like it has been said, you cant prove one way or another. here in the US i couldve asked for costs of repairing my bike and court costs for suing them. they knew this and just fixed my bike. again, idunno the laws in your country. its VERY likely youll win in a court, though. but wether or not your court system allows you to also recoup loss monies for court costs from HTC, i dont know.. it may just be cheaper to pay for the repairs.

[Q] Replacing the Camera?

I dropped my G2 and now the camera doesn't work Now the camera button doesn't do anything and I get FC's from any app using the camera. I'm pretty sure it's a hardware problem since I tried in two different ROMs.
Anyone know a place where I can get the camera module?

shellin said:
I dropped my G2 and now the camera doesn't work Now the camera button doesn't do anything and I get FC's from any app using the camera. I'm pretty sure it's a hardware problem since I tried in two different ROMs.
Anyone know a place where I can get the camera module?
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You dont mention if your rooted or not? If not why cant you just send it back under warrenty?
And if your rooted, 'try' follow the instructions to unroot....and then send it back .....
edit - I should learn to read...you are rooted lol....but still id be trying to unroot

Yep, I'm rooted (albeit with the old ENG method)
I thought that physical/drop damage wasn't covered under warranty?

shellin said:
I thought that physical/drop damage wasn't covered under warranty?
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If you got the accidental damage warranty from Tmo when you got the phone, you can send it in for replacement.

b3orion said:
If you got the accidental damage warranty from Tmo when you got the phone, you can send it in for replacement.
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I didn't know T-Mobile offered accidental damage warranties. I thought they only had the PHP insurance.

shellin said:
Yep, I'm rooted (albeit with the old ENG method)
I thought that physical/drop damage wasn't covered under warranty?
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I think they would struggle to say you dropped it (assuming theres no massive signs of impact).....always worth a try?!

rtorbs said:
I think they would struggle to say you dropped it (assuming theres no massive signs of impact).....always worth a try?!
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No, it is NOT worth the try... because once you've posted all over the internet that you dropped it, it is provably FRAUD (prison time...) to try to pass it off without disclosing to the manufacturer that it was, in fact, dropped.

The thing is, on the bottom right part of the front of my phone, there's some chipping of the plastic :/ I think it's a bit obvious that I dropped it now. I didn't get the handset protection, which I really regret now
But back to my original question: can I easily replace the camera and is there a site that sells camera parts?
Sent from my HTC Vision using XDA App

dhkr123 said:
No, it is NOT worth the try... because once you've posted all over the internet that you dropped it, it is provably FRAUD (prison time...) to try to pass it off without disclosing to the manufacturer that it was, in fact, dropped.
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Wow law enforcement agencies in your area really must have a lot of time on their hands....im not aware of a single person receiveing time for returning a phone under similar circumstances.....!!!
Ive had countless phones for countless years and legitimately paid for insurnace and never claimed so its what i would call 'karma'....and whether you did or didnt drop it, sh*t does occassionaly randomly stop working....
I think its more down to your own moral standing....but as for posting it on the web, its obviously better that you dont !
NB - just for the record before I get shot down in flames, I'm not openly condoning criminal activity, were not talking about doing this on a commercial scale this is as a result of an accident.....read the small print on your phone and or home insurance and see if you are covered but don't freak out about it

shellin said:
The thing is, on the bottom right part of the front of my phone, there's some chipping of the plastic :/ I think it's a bit obvious that I dropped it now. I didn't get the handset protection, which I really regret now
But back to my original question: can I easily replace the camera and is there a site that sells camera parts?
Sent from my HTC Vision using XDA App
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You could try the following ? they dont list as having a camera modules in as of now but that might be becasue the phone is so new ? Cant hurt to email though I guess.....
http://www.gultek.eu/home.php
And good luck with that, god knows what it will cost you ? Depending on your home insurance excess id possibly see if its worth replacing it that way ?....just dont mention it to the guy above lol

rtorbs said:
Wow law enforcement agencies in your area really must have a lot of time on their hands....im not aware of a single person receiveing time for returning a phone under similar circumstances.....!!!
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Then you're LUCKY, because law enforcement is OUT TO GET YOU, despite the flowers and bunnies picture of the world that you mistakenly have.

dhkr123 said:
Then you're LUCKY, because law enforcement is OUT TO GET YOU, despite the flowers and bunnies picture of the world that you mistakenly have.
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Dude seriously.....flowers and bunnies? Are you on acid ?
Your obviously one of three things.....a cop, an insurance salesman or a religious nutcase.....all off which I have utter contempt for lol
Right I promise to make this my last post on this topic....
<Rant>
With the exception of Ned Flanders above who clearly lives in Pleasantville, la la land the vast majority of people on here live in the real world. You have to accept that sometimes, legitimately or otherwise things happen outside of the realms of what you are covered for....If you were to insure your items for every possible waking scenario your policy cost would far outweigh that of the items insured thus being totally unreasonable.
Now I'm pretty sure that the OP isn't running a multi billion pound insurance fraud empire, he's just an average Joe who's worked hard to pay for a phone which is now damaged. Whilst I'm not saying its ok to be fraudulent, sometimes rules need to be bent to suit a scenario in which you 'are' covered, i,e if your phone insurance doesn't cover for damage but your house insurance does then claim on that, or if your covered for loss and theft (then you could theoretically 'accidently' lose it.....!)
To put this into perspective I currently pay Household, Car, Phone, Life, Teeth and Pet insurance (to name but a few) totalling hundreds if not thousands of pounds per year and have yet to make a claim and insurance companies make millions each year from this. Its also stated that to warrant insurance you'd need to make on average at least 2 claims per year....which the vast majority of people never do. So while I appreciate your point I think you need to get off your high horse, and change your 'mightier than thou' mentality.....go to church, say your 100 hail Marys or whatever it is you feel you need to do to redeem yourself over this obviously criminal conversation lol
Also - I'm also fairly sure that he will learn from this and will take the relevant accidental damage insurance out going forward. And should I see the OP's name in my local tabloids tomorrow for having run said multi billion pound insurance fraud empire I personally will eat my desire for the delight of you !
Oh and one last thing......NO ONE is out to get me, or you or anyone else for that matter (unless your a full blown crook?!)....this isn't a conspiracy theory......oh and err and crackpot extremist Muslims DID blow up the world trade centre....its wasn't the US government, Aliens or any of those pesky bunnies you previously mentioned just in case you were too scared to leave the house ?! lol
<RantOver/>

Manufacturers warranties do not cover damage do to misuse or negligence. Quit rationalizing.
Sent from my HTC Vision

Hot_Hands said:
Manufacturers warranties do not cover damage do to misuse or negligence. Quit rationalizing.
Sent from my HTC Vision
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Man.....
The whole idea of this site is about the freedom of choice and the ability to run custom ROMs etc etc on your phone but the whole concept whilst not illegal goes against the manufactures warranty and what they would have you do with your handset....hence the reason why there's so many requests to unroot/revert in the event of an issue.... and I know you know this.
If you accidently bricked your handset as a result of a bad flash or whatever .....your first port of call isn't to go out and buy another handset is it? (unless your a lottery winner, stupid or any combination therof) You'd try and undo what youve done and if needs be send it back to the manufactor hoping they will fix it without spotting any changes (or at least thats what id do....and im pretty sure so would thousands of others) but where then do you draw the line ? That is in fact also dodgy .....but its a bit of a grey area and whilst not a hardware issue its just as ropey a topic, yet you somehow pick and choose the bits of the rules you adhere to ? Go figure !!.....If HTC found that you had changed any element internally resulting in a malfunction you'd probably incur a charge same as if they found that you 'had' dropped the device and damaged the hardware but result is still the same.....
I've had devices that have been looked after, never dropped or abused and hardware does sometimes stop working....does that mean I'm not eligible to make a claim ? NO, does it also automatically imply that I've misused or neglected the item ? NO....its down to the discretion of the person reviewing the item and obviously an internal inspection.
So whether you ultimately source an independent part or return it regardless (hoping they fix it for free) but end up having to pay what they ask.....your still going to have to pay someone !! All I'm trying to say as a result of all this is....What have you got to lose? Nothing.....if it gets through great, if it doesn't your no worse off.
Whilst my view on the subject maybe different from yours I still agree that you take the appropriate cover and you are responsible for your item, but don't come on here giving it all the 'rules and regulations talk' when in fact your very being here is breaking the rules in the first instance.....
Thanks though

What the hell are you talking about? Cut out the strawman arguments. I've never bricked a phone out of negligence and when I've cracked a screen I've fixed it out of pocket. This has nothing to do with custom roms.
Sent from my HTC Vision

And last I checked (in America) rooting, custom roms and all that wasn't illegal. I just hate the rampant fraud on xda that ****s up legitimate returns and pushes manufacturers to add more and more security.
Edit: wrong thread
Sent from my HTC Vision

Hot_Hands said:
What the hell are you talking about? Cut out the strawman arguments. I've never bricked a phone out of negligence and when I've cracked a screen I've fixed it out of pocket. This has nothing to do with custom roms.
Sent from my HTC Vision
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Oooooooo !!!
lol whoever said you did ? But plenty of people on here have and its primarily deemed ok to return a phone on that basis.....but not on damaged hardware basis?!
And by your own admission.....
If you drop your phone thats damage due to neglect
If you flash a rom and it goes bad thats damage due to missuse
But the principal is the same....damage is damage and the hot topic was about returning a damaged phone.....my missus works in insurance and I happen to understand how a return policy works (the same applies for a manufacturors return).....its not down to you to prove you didnt drop it its down to the review to prove you did..... all i originally mentioned was try return it and see what they say.....if theres physical damage internally you'd be hard pressed to say you didnt drop it, but if something has just come lose you could argue that it worked its way lose thats all....
I quite frankly dont give a sh*t about the moral element (which is what seemed to be the issue)
At the end of the day all that will happen is they will either repair it for free or they wont.....f**K me!
And if you actually read my post, I never said rooting and custom ROMs was illegal but companies like HTC and whoever dont spend millions on development of encryption and preventative measures for sh*ts and giggles mate, they do it to prevent a a mass influx of devices getting returned due to missuse/bad flashes (amongst other things).....they wont openly just accept devices that have been tamperred with as its not good business sense....so whilst not illegal you try return a phone thats had a change of software/HBOOT/Whatever and see you willing they are to accept it.......errr not very.....hence the reason why so many people ask about unrooting etc !
Now pi55 off

Hot_Hands said:
What the hell are you talking about? Cut out the strawman arguments. I've never bricked a phone out of negligence and when I've cracked a screen I've fixed it out of pocket. This has nothing to do with custom roms.
Sent from my HTC Vision
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Oooooooo !!!
lol whoever said you did ? But plenty of people on here have and its primarily deemed ok to return a phone on that basis.....but not on damaged hardware basis?!
And by your own admission.....
If you drop your phone thats damage due to neglect
If you flash a rom and it goes bad thats damage due to missuse
But the principal is the same....damage is damage and the hot topic was about returning a damaged phone.....my missus works in insurance and I happen to understand how a return policy works (the same applies for a manufacturors return).....its not down to you to prove you didnt drop it its down to the review to prove you did..... all i originally mentioned was try return it and see what they say.....if theres physical damage internally you'd be hard pressed to say you didnt drop it, but if something has just come lose you could argue that it worked its way lose thats all....
I quite frankly dont give a sh*t about the moral element (which is what seemed to be the issue)
At the end of the day all that will happen is they will either repair it for free or they wont.....f**K me!
And if you actually read my post, I never said rooting and custom ROMs was illegal but companies like HTC and whoever dont spend millions on development of encryption and preventative measures for sh*ts and giggles mate, they do it to prevent a a mass influx of devices getting returned due to missuse/bad flashes (amongst other things).....they wont openly just accept devices that have been tamperred with as its not good business sense....so whilst not illegal you try return a phone thats had a change of software/HBOOT/Whatever and see you willing they are to accept it.......errr not very.....hence the reason why so many people ask about unrooting etc !
Now pi55 off

Hot_Hands said:
And last I checked (in America) rooting, custom roms and all that wasn't illegal. I just hate the rampant fraud on xda that ****s up legitimate returns and pushes manufacturers to add more and more security.
Edit: wrong thread
Sent from my HTC Vision
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Look I agree on the fraud side but were not talking about throwing your phone on the floor whenever you want a new one, or regularly taking the pi55 with bogus claims but sometimes accidents happen and why after paying for insurance shouldnt you be entitled to a replacement irrespective of the reason the damage came about?
And as much as much as I love the products etc I have yet to receive one that works 100% from the offset (and i have to put up with and accept this....and who's stood fighting my corner as a consumer?) .....see my post 'desire behaving badly'. I paid £420 for a phone and havent touched it (in terms of root etc) yet it still has faults and i negate this fact by occasionaly bending the rules and maybe getting a replacement.....its swings and round abouts......
If you have a problem with that, thats fine........I dont.

Samsung warranty repair - too good to be true?

I just finished a conversation with a Samsung support person, regarding my hard bricked T989. It seems that either there was some major misunderstanding between the two of us, or Samsung's policy is unexpectedely too firendly.
The bottom line was this: if you hard brick your phone due to firmware update - they will fix it and the repair is under warranty. Huh? Does anyone have a personal experience with getting a phone to be unbricked by manufacturer?
Here are some quotes.
Q: The phone had a firmware update which went wrong and now the phone is 100% inoperable. But there is no mechanical or any other damage whatsoever - only the firmware updated wrong.
Answ.: We can repair the phone, if it is still under warranty and has not been physically damaged. [...] Provided there is no physical damage to the phone and the failure is not due to any type of liquid damage, the phone will be repaired under warranty.
I think I was clear describing the bricking, and the answer was just as clear. Did I miss something?
BTW, the chat was exactly to clarify the question. Originally I emailed them asking a question on a different topic. The reply suggested that the phone could be covered by warranty. Surprise.

Yes Samsung can unbrick it. But they will take like 3 weeks. My friend he bricked his 7 inch galaxy tab and he sent it to Samsung and they unbricked it and sent it back.
Sent from my SGH-T989 using XDA App

Well, having the phone back working 3 weeks late late is better than never. I am aboroad, bought the phone from a tiny retailer, and returning to it to T-Mo wasn't an option. After figuring out that unbicking is not an option either - no one offers the service, because they dont know how to unbrick it yet, - I was thinking that either the phone will go to Adam or will spend a six months in the desk, loosing its value to something like $50. Three weeks is soon.
But the point was slightly different: normally the warranty is void as soon as a product used not as intended. Bricking, I think, is mainly caused by reckless flashing, no paying attention, not reading the instuctions, etc. I expected that if one admits that it is him who made his own phone inoperable, then... well - it's his loss.

[Q][Asurion]Question before I send back my freshly dropped E4GT

So I dropped my phone today and cracked the screen. Already made the claim, listed a major crack or multiple cracks, blah blah blah.
What I'm wondering is this: Since it's obviously hardware damage and in no way linked to software, should I even worry about flashing back to stock before I send it in? If so would it not be just as easy, and in a sick/twisted way fulfilling, to just render the screen completely unusable after I activate the replacement? I'm thinking as long as the screen is inoperable they won't even worry about firmware/modem/etc, but wonder if that's just me being naive.
Sent from my SPH-D710 using XDA

Asurion could care less if it's rooted/ROM'd, etc... It's not their job to care. Even if the damage to the phone was caused by rooting, like a hard brick or something, they would still replace it. It's incidental damage, which is what they cover.

_MetalHead_ said:
Asurion could care less if it's rooted/ROM'd, etc... It's not their job to care. Even if the damage to the phone was caused by rooting, like a hard brick or something, they would still replace it. It's incidental damage, which is what they cover.
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You are the man. I figured as much, just wanted the highly regarded opinion of some XDA members . Anyways, thanks for the quick reply.
Sent from my SPH-D710 using XDA

_MetalHead_ is correct, I recently cracked a E4GT just like you and it was rooted.
Asurion does not care, send it in.

rpnunez said:
_MetalHead_ is correct, I recently cracked a E4GT just like you and it was rooted.
Asurion does not care, send it in.
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Thanks for the additional input.
So really the only people who would care are the service techs if its a software problem or some issue they can write off on rooting? I know it voids your warranty, but who if anyone would care at all?
Sent from my SPH-D710 using XDA

This is some good information to know just in case this exact circumstance may happen to others. I thought there was an FCC rule stating that rooting/jailbreaking a phone was allowable?

Dude if you a bit technical, you can swap the lcd and send back the refurbish mother board back to them with the crack screen, unles you are having sw issues or you have them send the device activated already, then just keep the refurbish unit
Sent from my Sony Tablet S using xda premium

elephant007 said:
This is some good information to know just in case this exact circumstance may happen to others. I thought there was an FCC rule stating that rooting/jailbreaking a phone was allowable?
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I remember hearing the buzz
about this when it was fresh, albeit the exact details are eluding me. Anyways, the legality of rooting is no longer in question when you sign that 2-year contract. Yes you are in the legal clear to root, but the contract states clearly that rooting will void your warranty
jhgti said:
Dude if you a bit technical, you can swap the lcd and send back the refurbish mother board back to them with the crack screen, unles you are having sw issues or you have them send the device activated already, then just keep the refurbish unit
Sent from my Sony Tablet S using xda premium
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I don't doubt for a second the possibility of doing so, however I've yet to have an issue with a refurbished phone. Yes I'll have to reroot, relocate my data, etc. but I'm sure all of that will take a fraction of the time it'll take me to swap out screens. Although I do see some of the perks for those that are far more technologically inclined, as you're basically refurbing your own phone. But for $100 I expect to get more than just a new screen. These scratches are just plain ugly all around the bezel and on the battery door.
Thanks for the advice though, just because it isn't right for me doesn't mean someone else won't find it useful in some way, shape or form.
Sent from my SPH-D710 using XDA

mdhscanes24 said:
I remember hearing the buzz
about this when it was fresh, albeit the exact details are eluding me. Anyways, the legality of rooting is no longer in question when you sign that 2-year contract. Yes you are in the legal clear to root, but the contract states clearly that rooting will void your warranty
I don't doubt for a second the possibility of doing so, however I've yet to have an issue with a refurbished phone. Yes I'll have to reroot, relocate my data, etc. but I'm sure all of that will take a fraction of the time it'll take me to swap out screens. Although I do see some of the perks for those that are far more technologically inclined, as you're basically refurbing your own phone. But for $100 I expect to get more than just a new screen. These scratches are just plain ugly all around the bezel and on the battery door.
Thanks for the advice though, just because it isn't right for me doesn't mean someone else won't find it useful in some way, shape or form.
Sent from my SPH-D710 using XDA
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No problem I had so refurbish issues before, so I try to go that route
ICS E4GT

So my next thought is if by some chance I brick the phone before I send it back, will that have any affect in itself? I'm debating on using my 10 day window to see if by flashing from ICS to GB to see if there's any information I can find to share with our devs as to what's bricking everybody. That is, only if there is any actual information that that could provide. If not I'll just let this horse die and just migrate to the next handset quietly.
Obviously if I could I'd just donate the phone to one of you guys as a spare to try tinkering with, but Asurion takes insurance fraud quite personally from what their site says
Sent from my SPH-D710 using XDA

You can brick it, submerge it in water, drive over it with your Hummer H1, toss it out a 10 story window, microwave it, urinate all over it and then send it back to them and it would make no difference.

Gotcha, as long as they get the phone they could care less about its actual condition.
Now would it even be helpful to flash back and forth grabbing logcats along the way or is it pretty much at a point where only source will help?
I'd like to contribute some how, figured maybe that could be my start.
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[Q] "voiding" warranty

All this talk about voiding warranty is interesting. I'm not an expert however I thought that warranty cannot normally just be "voided" in totality - instead manufacturers can deny a warranty claim on the basis that a modification has interfered with the product and they are no longer liable.
So, if we root the device and then have a major software failure (bricked), Samsung can say "denied warranty claim"
On the other hand, if the button stops mechanically working, surely Samsung couldn't claim this was related to the rooting.
thoughts? (or even expert opinion )

boltor said:
thoughts? (or even expert opinion )
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In the EU is warranty a legal right which can't be canceled by the seller. In contrast to guarantees the seller made. The problem is that warranty is effective when the problem already exists at the moment of sale. And this is mostly a question of confidence.
I can't speak for Samsung but HTC tries this also and here I know enough cases where the warranty stayed after rooting/unlocking and the device was repaired/replaced free of charge.

I know Asus is not cool about the warranty stuff. I had a 3 month old TF700 that had the touch screen fail and Asus wouldn't fix it under warranty. $280 out of pocket and we all know there is no way CleanROM broke the touchscreen sensor. I just assume Samsung is the same way, but have no idea actually.

snake2332 said:
I know Asus is not cool about the warranty stuff. I had a 3 month old TF700 that had the touch screen fail and Asus wouldn't fix it under warranty. $280 out of pocket and we all know there is no way CleanROM broke the touchscreen sensor. I just assume Samsung is the same way, but have no idea actually.
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They aren't too bad from my experience. I sent a fully rooted tab 7 to them that had internal memory go bad. I sent it to t hem with ICS on it, though the device was never upgraded beyond gingerbread from OTAs. They fixed it TWICE (it happened again when i received it back) for the same problem without any complaints or questions.