Develop Bugs

Note 3 blocked by T-Mobile, need advice

Hey guys, i've got a problem and I need some advice/options.
Long story short, as some of you may know, I bought my T-Mobile branded Note 3 on Swappa in November. Of course, Swappa says that they check IMEIs and the seller assured me that the phone was fully paid for, but a few days ago my Note 3 IMEI was blocked/blacklisted (whatever you call it) by T-Mobile for non-payment of EIP.
I have tried to resolve the issue through communicating with the seller and Swappa, but there's really nothing to be done. The seller won't refund my money, Swappa is powerless, and Paypal says the transaction is past their 45 day dispute period. The phone isn't even unlocked, so I can't even try and use it on another carrier right now.
So at this point i'm trying to minimize my losses. I am open to any suggestions as to how I can either:
1. find a way to get the phone unlocked and use it on another carrier (I know that when a T-Mobile IMEI is blocked or blacklisted, they share that info now with AT&T, but i'm hoping I can use it on Simple Mobile or Straight Talk or Walmart's service)
or
2. sell the phone internationally (with full disclosure of the fact that the phone is blocked on T-Mobile/AT&T of course, but it shouldn't matter if someone wants to use it outside of the US, right?)
or
3. sell the phone as a 'dev' device (at a substantial loss i'm sure), but I have no idea how to do this or even whether a dev would want a phone that is blocked (don't they need to test network stuff?).
I'm trying to find a way to make the best of a bad situation. Any one who reads this post and wants to give me some decent advice is welcome. But if you just want to start trolling PLEASE JUST GO AWAY. I have enough problems as it is right now.
In any case, i've learned my lesson. No more Craigslist, no more Negri, no more Swappa. I'm just gonna pony up the money and get my phones directly from T-Mobile. The money I thought I was saving doesn't look like such a deal anymore.

Never used them, but I thought they provided protection. Looking at the faq however, http://swappa.com/faq/buy/imei_blacklist_future apparently not. that's pretty weak.
I would think you might have some legal recourse if the seller is in the same state, they are committing fraud. You perhaps may have some even if they are out of state??
As for you options... Not really good choices.
Not a big BBB fan as I think they are skewed towards companies that are "Accredited" (ie paid lots of money), but Swapp doesn't look very good http://www.bbb.org/kansas-city/busi...-services/swappa-in-kansas-city-mo-1000002683

You have no options unless the guy called T-Mobile in front of you and u asked them. Sorry bro
TWEAKED 1.0 NOTE 3

I think it can be unlocked still and be used on another network that doesn't rely on tmos spectrum
Sent from my SM-N900T using xda app-developers app

chuko303 said:
I think it can be unlocked still and be used on another network that doesn't rely on tmos spectrum
Sent from my SM-N900T using xda app-developers app
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Click to collapse
Unless they share blacklist. I feel for the guy.
TWEAKED 1.0 NOTE 3

pay to get the phone unlocked and try pre-service before deciding to sell internationally. Or go to Play Store and buy regionLock Away, that might unlock the phone or it might not but worth a shot. I would try regionlock away first since that is the cheapest before buying an unlock code.

Same thing happened to me a year ago. Had to get it unlocked to work on aTt. It's cheaper to get it unlock on a online site and see how it goes.

krelvinaz said:
Never used them, but I thought they provided protection. Looking at the faq however, http://swappa.com/faq/buy/imei_blacklist_future apparently not. that's pretty weak.
I would think you might have some legal recourse if the seller is in the same state, they are committing fraud. You perhaps may have some even if they are out of state??
As for you options... Not really good choices.
Not a big BBB fan as I think they are skewed towards companies that are "Accredited" (ie paid lots of money), but Swapp doesn't look very good http://www.bbb.org/kansas-city/busi...-services/swappa-in-kansas-city-mo-1000002683
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Click to collapse
No, we're not in the same state, unfortunately.
BACARDILIMON said:
Unless they share blacklist. I feel for the guy.
TWEAKED 1.0 NOTE 3
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Click to collapse
Yeah, but the problem is knowing who shares what. I've been searching all over, and there doesn't seem to be a consensus on who shares and who doesn't. Some say a blocked T-Mobile phone will work on AT&T, some say definitely not. And many of the GSM MVNOs use T-Mobile networks, so i'm not sure if that would automatically mean it would also be blocked on their networks too. I guess i'll have to try them one by one, which will be more money out of my pocket.
RMXO said:
pay to get the phone unlocked and try pre-service before deciding to sell internationally. Or go to Play Store and buy regionLock Away, that might unlock the phone or it might not but worth a shot. I would try regionlock away first since that is the cheapest before buying an unlock code.
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Click to collapse
What do you mean when you say 'pre-servicing'? Never heard that term before.
I think I will try region unlock first. There's a thread that I saw today that looked promising, but some had success and some didn't.
Dattack said:
Same thing happened to me a year ago. Had to get it unlocked to work on aTt. It's cheaper to get it unlock on a online site and see how it goes.
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Click to collapse
So your phone still works on AT&T a year later? That's good news. One of the worst things about this is that I will lose my $30 5GB T-Mobile plan. I was planning on using that plan until I had kids, then putting each of them on the plan too.

Techngro said:
No, we're not in the same state, unfortunately.
Yeah, but the problem is knowing who shares what. I've been searching all over, and there doesn't seem to be a consensus on who shares and who doesn't. Some say a blocked T-Mobile phone will work on AT&T, some say definitely not. And many of the GSM MVNOs use T-Mobile networks, so i'm not sure if that would automatically mean it would also be blocked on their networks too. I guess i'll have to try them one by one, which will be more money out of my pocket.
What do you mean when you say 'pre-servicing'? Never heard that term before.
I think I will try region unlock first. There's a thread that I saw today that looked promising, but some had success and some didn't.
So your phone still works on AT&T a year later? That's good news. One of the worst things about this is that I will lose my $30 5GB T-Mobile plan. I was planning on using that plan until I had kids, then putting each of them on the plan too.
Click to expand...
Click to collapse
I bought it from a used S3 on craiglists beginnng of last year. I pleaded to Tmobile that I would pay the remainder of the balance if the guy didn't pay his payments but they said I am crap out of luck. Used it for about 6 months and sold it. They said they share IEMIs but AT&T seems to me they don't care. They just want customers. If I spent $700 on a note, maybe an extra $20 to get it unlocked isn't so bad. Luckily my friend uses ATT for me to test out.
But they might be more aggressive now, considering Tmobile andATT sell same high end phones now like iphone and note 3.
---------- Post added at 10:15 PM ---------- Previous post was at 09:59 PM ----------
http://forum.xda-developers.com/showthread.php?t=2471742
I think it will only cost you $3 to get it unlocked.

Dattack said:
I bought it from a used S3 on craiglists beginnng of last year. I pleaded to Tmobile that I would pay the remainder of the balance if the guy didn't pay his payments but they said I am crap out of luck. Used it for about 6 months and sold it. They said they share IEMIs but AT&T seems to me they don't care. They just want customers. If I spent $700 on a note, maybe an extra $20 to get it unlocked isn't so bad. Luckily my friend uses ATT for me to test out.
But they might be more aggressive now, considering Tmobile andATT sell same high end phones now like iphone and note 3.
---------- Post added at 10:15 PM ---------- Previous post was at 09:59 PM ----------
http://forum.xda-developers.com/showthread.php?t=2471742
I think it will only cost you $3 to get it unlocked.
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Click to collapse
Yes, I just found that thread too. Tomorrow I will find out, but I need to get an AT&T or Straight Talk sim card first. I'll do that first thing.

Another option?
I really don't want to lose my $30 5GB plan. I've been looking on Amazon and saw that they have some cheap T-Mobile 4G phones like this Nokia Lumia 521: http://goo.gl/KgvOgR
My thought is, I can purchase that, tether my Note 3 to it and keep using it. 90% of what I do on my Note 3 is data/browsing, gaming, etc. So if I can tether to the Lumia, I guess it would work.
Any thoughts?

Techngro said:
I really don't want to lose my $30 5GB plan. I've been looking on Amazon and saw that they have some cheap T-Mobile 4G phones like this Nokia Lumia 521: http://goo.gl/KgvOgR
My thought is, I can purchase that, tether my Note 3 to it and keep using it. 90% of what I do on my Note 3 is data/browsing, gaming, etc. So if I can tether to the Lumia, I guess it would work.
Any thoughts?
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Click to collapse
Couldn't you try calling T-Mobile and have them un-block it or explain the situation to retentions? I just sold a phone on Swappa and they were pretty strict about a clean IMEI. I would reach out more to them.
People financing T-Mobile phones should NOT be allowed to sell them unless they're entirely paid off. PERIOD.

MattMJB0188 said:
Couldn't you try calling T-Mobile and have them un-block it or explain the situation to retentions? I just sold a phone on Swappa and they were pretty strict about a clean IMEI. I would reach out more to them.
People financing T-Mobile phones should NOT be allowed to sell them unless they're entirely paid off. PERIOD.
Click to expand...
Click to collapse
I've already spoken to T-Mobile. Their position is, it isn't their problem. In their system, I'm not the original owner, so that's that. Until the original owner pays the money, the phone will remain blocked.
As for Swappa, I'm pretty disappointed in them. Their sales pitch is that they check IMEIs, which is great, but that doesn't really mean anything. My situation is proof of that. I thought using PayPal would give me protection, but after 45 days, they won't even let you open a dispute.
I have been communicating with Swappa (and the seller). They act like they are going to help you (for example, they said they considered what the seller did to be 'fraud'), but at the end of the day, they can't actually do anything about it.
Sent from my SM-N900T using Tapatalk

pm sent about my own situation. maybe some hope.

Generally they only share data with other carriers when it (the device) is stolen. Blocked usually only applies to the original network. Just go use it on AT&T or equiv.
Sent from my GT-N5100 using Tapatalk

the same happen to my boss he bought a note 3 on swappa for 630 now its block
b4 i waas able to chanhe the emei on the note 2 but i cant doit on the note 3 because of 4.3

Techngro said:
I thought using PayPal would give me protection, but after 45 days, they won't even let you open a dispute.
Click to expand...
Click to collapse
PayPal is less protection than using a credit card. Just about any credit card you could report this and they would reverse the charge. PayPal's 45 days is a ridiculously short period of time for disputes.
Swappa would have a hard time getting a reversal reversed due to the fraud involved.

Techngro said:
I've already spoken to T-Mobile. Their position is, it isn't their problem. In their system, I'm not the original owner, so that's that. Until the original owner pays the money, the phone will remain blocked.
As for Swappa, I'm pretty disappointed in them. Their sales pitch is that they check IMEIs, which is great, but that doesn't really mean anything. My situation is proof of that. I thought using PayPal would give me protection, but after 45 days, they won't even let you open a dispute.
I have been communicating with Swappa (and the seller). They act like they are going to help you (for example, they said they considered what the seller did to be 'fraud'), but at the end of the day, they can't actually do anything about it.
Sent from my SM-N900T using Tapatalk
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Click to collapse
What's the seller saying? I am curious. See this is why I'd always just buy outright directly from the carrier. :/

MattMJB0188 said:
What's the seller saying? I am curious. See this is why I'd always just buy outright directly from the carrier. :/
Click to expand...
Click to collapse
I have bought from swappa and sold. Never had this issue.
TWEAKED 1.0 NOTE 3

mrej201 said:
the same happen to my boss he bought a note 3 on swappa for 630 now its block
b4 i waas able to chanhe the emei on the note 2 but i cant doit on the note 3 because of 4.3
Click to expand...
Click to collapse
Yeah, Note 3 seems to be locked down tight now. Oh well, them's the breaks.
BACARDILIMON said:
I have bought from swappa and sold. Never had this issue.
TWEAKED 1.0 NOTE 3
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This is the messed up part. I did a lot of research before I bought my phone from Swappa. I Googled over and over searching for any mention of phones bought on Swappa being blocked or blacklisted, or buyers being scammed. Nothing came up, so I felt pretty confident about using them.
MattMJB0188 said:
What's the seller saying? I am curious. See this is why I'd always just buy outright directly from the carrier. :/
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Click to collapse
Yes, I have learned my lesson very thoroughly. Note 4 will be direct from T-Mobile.
When I was talking to the seller before the purchase, I asked if the phone was fully paid. He said it was. In addition, his listing said the phone was only 2 weeks old, so I assumed he was the original owner. After I contacted him about the block, he said that he wasn't the original owner and that T-Mobile told him the phone was not on EIP and was fully paid when he bought it from some guy. He says he doesn't have the money to refund, and can't find the person who sold him the phone. (What a shock!)

[Q] What's in the box?

So I know that the AT&T variant of the note 4 will ship with fast charger, phone, battery, instructions, and spen. Does anyone know if it will include the Samsung earbuds or the replacement tips for spen?

Well, according to AT&Ts website, whats in the box doesnt include the earbuds.

A ****.
https://www.youtube.com/watch?v=ABrSYqiqvzc

cloudraker said:
Well, according to AT&Ts website, whats in the box doesnt include the earbuds.
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Click to collapse
Figures, well hopefully the replacement spen tips are included at least. Least of my worries at this point got an email today from AT&T stating that due to high demand my order will ship later than the estimated dates of the 14th threw 16th

Curiosity killed the cat...
When did you order?

sonicsarah said:
Curiosity killed the cat...
When did you order?
Click to expand...
Click to collapse
Oct 1st

NO extras
AndroiderM said:
So I know that the AT&T variant of the note 4 will ship with fast charger, phone, battery, instructions, and spen. Does anyone know if it will include the Samsung earbuds or the replacement tips for spen?
Click to expand...
Click to collapse
I actually asked a rep via online chat about this and she said NO, what is listed on the site as "in the box" is all that is included. I was wondering the same thing because AT&T costs a little more than some of the other carriers. She cited reason as AT&T phones are slightly different and can work outside the U.S or something??? Don't know if I believe that, but thats what she said.

chrane01 said:
I actually asked a rep via online chat about this and she said NO, what is listed on the site as "in the box" is all that is included. I was wondering the same thing because AT&T costs a little more than some of the other carriers. She cited reason as AT&T phones are slightly different and can work outside the U.S or something??? Don't know if I believe that, but thats what she said.
Click to expand...
Click to collapse
I call b.s. on that one. Nothing special about the AT&T version.
Sent from the TermiNOTEr 2! ?

agree
borijess said:
I call b.s. on that one. Nothing special about the AT&T version.
Sent from the TermiNOTEr 2! ?
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Click to collapse
Yeah, I totally agree. I started to disagree with her, but what would be the point? She'd probably delay my order somehow! lol

borijess said:
I call b.s. on that one. Nothing special about the AT&T version.
Sent from the TermiNOTEr 2! ?
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Click to collapse
Yeah there is, it'll be locked down tighter than Area 51. [emoji12]

Here is what is in the box.

at&t probably took all the earbuds that came with the phones, and are putting them in separate packaging to resell later in their stores.

yes cause my box was opened before it got to me
so they are taking the earbuds out to sale them to others which sucks

I seriously doubt it...
tonyd371 said:
so they are taking the earbuds out to sale them to others which sucks
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Click to collapse
I just received my new, unopened Note4. Includes sPen spare tips with a tip-puller tool. No earbuds - I doubt AT&T is pulling these out of the box. Just use your favorites. No disappointment, here.

I cut the seal on my box myself and it had no earbuds.

Samsung blocking imei's by what method?

If the rumor is true and Samsung is truly going to block imei's after September 30th of phones not replaced under the recall how would they go about doing this? I would assume by silent OTA. Would running twrp and custom ROM be able to stop this from happening? Before anyone assumes I'm not replacing device by choice this is not true. My eBay seller is unwilling to exchange my device and Samsung is unwilling to help since it was bought on eBay and device is international and I'm in the usa. So I'm in a bad spot and refuse to have a$900 paper weight. I'm looking into other options with eBay on somehow getting my money back but it looks to be a long shot.
Sent from my SM-N930F using Tapatalk

flyinj54 said:
If the rumor is true and Samsung is truly going to block imei's after September 30th of phones not replaced under the recall how would they go about doing this? I would assume by silent OTA. Would running twrp and custom ROM be able to stop this from happening? Before anyone assumes I'm not replacing device by choice this is not true. My eBay seller is unwilling to exchange my device and Samsung is unwilling to help since it was bought on eBay and device is international and I'm in the usa. So I'm in a bad spot and refuse to have a$900 paper weight. I'm looking into other options with eBay on somehow getting my money back but it looks to be a long shot.
Sent from my SM-N930F using Tapatalk
Click to expand...
Click to collapse
How did you pay? With PayPal? Cause in pretty sure they can get the refund done with their return policy for customers if you go through them.
Sent from my SAMSUNG-SM-N930A using Tapatalk

I don't think it involves an ota, the block list is sent to the carriers. I think it was intended for stolen phones.
Working with eBay is your best bet, from the sounds of it. Best of luck.
Sent from my SM-N930T using Tapatalk

IMEIs can be blocked through networks not by OTA or software, it's literally a block from using any mobile network by the network worldwide.

Yes I did use PayPal and a credit card that is setup through them. I am within the 30 day return window. I did read that the return is only valid through a defective product or item received not as described. I would consider the recall a defect but we willing have to see if they agree. What is the likelihood they would send all these imei's blocks to every carrier in the usa on an international phone? I would that would be highly unlikely. I would say the usa versions imei's I could see being blocked but an international devices imei? What do you think?
I reread a post that it would be worldwide block through all carriers. I can't hardly believe they can do this on a product you bought that they won't replace because Of where you bought it. This is becoming a real pita
Sent from my SM-N930F using Tapatalk

flyinj54 said:
If the rumor is true and Samsung is truly going to block imei's after September 30th of phones not replaced under the recall how would they go about doing this? I would assume by silent OTA. Would running twrp and custom ROM be able to stop this from happening? Before anyone assumes I'm not replacing device by choice this is not true. My eBay seller is unwilling to exchange my device and Samsung is unwilling to help since it was bought on eBay and device is international and I'm in the usa. So I'm in a bad spot and refuse to have a$900 paper weight. I'm looking into other options with eBay on somehow getting my money back but it looks to be a long shot.
Sent from my SM-N930F using Tapatalk
Click to expand...
Click to collapse
rumors are rumors.....unless samsung release a statement stating that they are going to ban the IMEI everything is smoke and daggers.........exchange can always be done at the sammy regional store/office where they device was first purchased (in this case...where ebay seller got the phones from initially)
while the F version is called the "international" version....each region has their own variation of the F model......
buying from ebay is like buying your neighbor's car......once purchase in good faith......your neighbour is not responsible for any maintenance thereafter.....

flyinj54 said:
Yes I did use PayPal and a credit card that is setup through them. I am within the 30 day return window. I did read that the return is only valid through a defective product or item received not as described. I would consider the recall a defect but we willing have to see if they agree. What is the likelihood they would send all these imei's blocks to every carrier in the usa on an international phone? I would that would be highly unlikely. I would say the usa versions imei's I could see being blocked but an international devices imei? What do you think?
I reread a post that it would be worldwide block through all carriers. I can't hardly believe they can do this on a product you bought that they won't replace because Of where you bought it. This is becoming a real pita
Sent from my SM-N930F using Tapatalk
Click to expand...
Click to collapse
IMEIs are blocked worldwide when they are blocked. It's a worldwide system for stopping device usage after phone theft.

Omg I don't want a $1200 CAD paperweight..

I think a lot of the ebay seller, ebay themselves, and PayPal issues and problems regarding refunds and exchanges. Is mainly due to the fact that the recalls were new and no one really had any idea of how to go about it and were just pushing blame.
If you wait a little bit for the smoke to Settle and there is a little more clarity on what is going on, in regards to the recalls and procedures.
Maybe some of these entities may reverse or take a different stand on their earlier decisions if you revisit them, after they get a better understanding of what is going on and how their earlier decision just left their consumers. Screwed. Especially ebay and PayPal who are suppose to protect the consumers with buyers protection.

NIKKOTUASON said:
Omg I don't want a $1200 CAD paperweight..
Click to expand...
Click to collapse
Are you in the same position as myself?
Sent from my SM-N930F using Tapatalk

flyinj54 said:
Are you in the same position as myself?
Sent from my SM-N930F using Tapatalk
Click to expand...
Click to collapse
My seller (never-msrp) is just giving me the run around. I keep messaging him/her/them but their telling me their still waiting on what Samsung is going to do and or tell them how to act when being asked about returns.
I don't want to return my device. My device works beautifully. But now this $hit Samsung might deactivate non exchanged possibly dangerous phones has got me worried and Ihave no idea what to do...

Just saw this article:
http://www.androidauthority.com/samsung-remotely-deactivate-defective-galaxy-note-7-715862/

sakohunter said:
I think a lot of the ebay seller, ebay themselves, and PayPal issues and problems regarding refunds and exchanges. Is mainly due to the fact that the recalls were new and no one really had any idea of how to go about it and were just pushing blame.
If you wait a little bit for the smoke to Settle and there is a little more clarity on what is going on, in regards to the recalls and procedures.
Maybe some of these entities may reverse or take a different stand on their earlier decisions if you revisit them, after they get a better understanding of what is going on and how their earlier decision just left their consumers. Screwed. Especially ebay and PayPal who are suppose to protect the consumers with buyers protection.
Click to expand...
Click to collapse
recalls work different way.....since the device it not defective......so i don't think its a matter of pushing blame.......
buyer protection is only useful when you haven't got the item or it isn't what is described.........the devices wasn't defective when you received it......it was in working order.......at this point....its mostly out of ebay's hands since it came as advertised......
paypal will probably look at it....and say.....the transaction was made in good faith between you and the seller......(because the product came as advertised...recall does not fall into "defective" categories).........
the ebay seller depending on who it is....may help you with the exchange.....each seller can have their own terms and condition though.......i checked a couple of listing....and most of them say that you have a 12 month manufacturing warranty.....(i think the key word is manufacture....which means its samsung).......so its more like if the seller is willing to help....but most likely you will have to deal with samsung yourself......

It will be a good move though... Considering many airlines are banning it on flight, hopefully this will encourage them to lift the ban...

NIKKOTUASON said:
My seller (never-msrp) is just giving me the run around. I keep messaging him/her/them but their telling me their still waiting on what Samsung is going to do and or tell them how to act when being asked about returns.
I don't want to return my device. My device works beautifully. But now this $hit Samsung might deactivate non exchanged possibly dangerous phones has got me worried and Ihave no idea what to do...
Click to expand...
Click to collapse
i don't think they will go to that extreme.....and honestly....unless samsung release a statement about IMEI block...i will take it as a grain of salt.......remember......its only someone in reddit that is talking about it.......with no proof that except for what he wrote about the phone call.......but samsung france haven't release any statement to that fact.....
if you know where your phone was first purchased......then you can call the samsung number for that region and see what you can do......

NIKKOTUASON said:
My seller (never-msrp) is just giving me the run around. I keep messaging him/her/them but their telling me their still waiting on what Samsung is going to do and or tell them how to act when being asked about returns.
I don't want to return my device. My device works beautifully. But now this $hit Samsung might deactivate non exchanged possibly dangerous phones has got me worried and Ihave no idea what to do...
Click to expand...
Click to collapse
Keep on contact with me and I'll do the same if we come with any resolutions please share
Sent from my SM-N930F using Tapatalk

flyinj54 said:
Keep on contact with me and I'll do the same if we come with any resolutions please share
Sent from my SM-N930F using Tapatalk
Click to expand...
Click to collapse
Yes will do for sure. Well it seems like never-msrp isn't going to be of any help here as they keep giving me the same answers to my many different questions, so it seems like I'll be contacting Samsung Vietnam tomorrow to see what I can do.
P.S.
Never-msrp keeps telling me that Vietnam models are not affected, I wonder if it's true?

NIKKOTUASON said:
Never-msrp keeps telling me that Vietnam models are not affected, I wonder if it's true?
Click to expand...
Click to collapse
The Aussie supplied phones are made in Vietnam and are all being recalled.. Dunno if they are different to the Vietnamese market models though hardware wise.
Sent from my SM-N930F using Tapatalk

Samsung is not blocking affected phones:
http://m.androidcentral.com/samsung-refutes-note-7-remote-deactivation-reports
Who would have thought that a random reddit post was not true.
Sent from my SM-G930W8 using XDA-Developers mobile app

tonymy01 said:
The Aussie supplied phones are made in Vietnam and are all being recalled.. Dunno if they are different to the Vietnamese market models though hardware wise.
Click to expand...
Click to collapse
Vietnam is affected... china made are most probably not

Samsung Protection Plus. Note 7 ineligible device?

Here's the thing, I want to get rid of my and my wife's ugly screen protectors and only use our covers. We did this with the Note 4 and haven't seen a scratch in the years we owned them.. but, with the scary reports about the Gorilla Glass used on the N7, I'm wondering if this is such a good idea without insurance (considering our N4s did drop from time to time and have minor damage (scratches) on the sides).
I was thinking of going with Samsung Protection Plus, which seems like a decent option (especially compared to AT&Ts overly expensive insurance - which is totally pointless with the high cost and high deductible IMHO), Samsung offers $129 for two year insurance and a doable deductible. Going to their page: http://www.samsung.com/us/owners/protection-plus/ shows the Note 7 is supposed eligible. But when you click the button to go to the next page, the Note 7 isn't listed anymore. If I then enter my IMEI and run the check, it states that my device isn't eligible. Kind of curious considering it was purchased through AT&T and it is a device not affected by the recall (it's one of the replacements), so logically I'd think it should be eligible.
So I'm wondering, did anyone here get insured through Samsung at all? If not, could you see what the IMEI check does with you, see if you're eligible or ineligible... I'm wondering if it is just a few people who have this or if Samsung is actively blocking Note 7s from their insurance as a result of their recall.
Thanks in advance!

I had insurance on my original Note 7 through Samsung. Now that I am trying to get it on my replacement phone I am getting the same error as you. I suspect that this is the result of the recall as they probably been doing a lot of tweaking with serial number databases to keep track of the good and bad but of course calling samsung was of no help

jjal09 said:
I had insurance on my original Note 7 through Samsung. Now that I am trying to get it on my replacement phone I am getting the same error as you. I suspect that this is the result of the recall as they probably been doing a lot of tweaking with serial number databases to keep track of the good and bad but of course calling samsung was of no help
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Click to collapse
Yeah I read that about calling Samsung, people being send back and forth between Asurian and Samsung, after reading the complaints about calling them, I skipped trying that number as it would likely not help at all.
I'm starting to wonder if they're simply putting a stop to the entire protection for the Note 7 until they start selling them publicly again..

I am guessing there will be a myriad of adjustments needed to the policies covering this phone. It is likely they will insure the replacement ones once they have the exchange program out of the way. It might be worth checking other phone/gadget insurance companies in the meantime even if just temporarily. Though there is so much knee jerking going on over this phone by companies and organisations that you might hit a few barriers or over inflated premium fees.

I have the replacement note 7 with Verizon, when trying to purchase Protection Plus, the website said my imei was not compatible. I first did an online chat with Samsung and they gave me a number to assurant solutions who handles the claims for Samsung. They told me they only do claims and cannot sell me the Protection Plus plan. I then called Samsung and was transferred around to several different people all of whom had no clue what was going on, I ended up at tech support and he told me to take it to a best buy and see if the Samsung employee there could help. As a last resort I tried the Samsung+ video chat from my phone, this actually worked quite well, spoke with a guy who said he was aware of the issue and there isnt a fix yet. Note 7's aren't currently eligible for protection plus. Quite a hassle and despite Samsung's website saying that the note 7 is eligible for protection plus you can't get it on your phone yet.

svache said:
Here's the thing, I want to get rid of my and my wife's ugly screen protectors and only use our covers. We did this with the Note 4 and haven't seen a scratch in the years we owned them.. but, with the scary reports about the Gorilla Glass used on the N7, I'm wondering if this is such a good idea without insurance (considering our N4s did drop from time to time and have minor damage (scratches) on the sides).
I was thinking of going with Samsung Protection Plus, which seems like a decent option (especially compared to AT&Ts overly expensive insurance - which is totally pointless with the high cost and high deductible IMHO), Samsung offers $129 for two year insurance and a doable deductible. Going to their page: http://www.samsung.com/us/owners/protection-plus/ shows the Note 7 is supposed eligible. But when you click the button to go to the next page, the Note 7 isn't listed anymore. If I then enter my IMEI and run the check, it states that my device isn't eligible. Kind of curious considering it was purchased through AT&T and it is a device not affected by the recall (it's one of the replacements), so logically I'd think it should be eligible.
So I'm wondering, did anyone here get insured through Samsung at all? If not, could you see what the IMEI check does with you, see if you're eligible or ineligible... I'm wondering if it is just a few people who have this or if Samsung is actively blocking Note 7s from their insurance as a result of their recall.
Thanks in advance!
Click to expand...
Click to collapse
I use to use SquareTrade.com, but now I use Worth Ave. Group SquareTrade was fine, but didn't cover 100% of what I wanted.... So a friend recommended Worth...

dmrasm said:
I have the replacement note 7 with Verizon, when trying to purchase Protection Plus, the website said my imei was not compatible. I first did an online chat with Samsung and they gave me a number to assurant solutions who handles the claims for Samsung. They told me they only do claims and cannot sell me the Protection Plus plan. I then called Samsung and was transferred around to several different people all of whom had no clue what was going on, I ended up at tech support and he told me to take it to a best buy and see if the Samsung employee there could help. As a last resort I tried the Samsung+ video chat from my phone, this actually worked quite well, spoke with a guy who said he was aware of the issue and there isnt a fix yet. Note 7's aren't currently eligible for protection plus. Quite a hassle and despite Samsung's website saying that the note 7 is eligible for protection plus you can't get it on your phone yet.
Click to expand...
Click to collapse
I had the protection plan on the first one, but it said the replacement was not eligible. I had a similar experience with Samsung and got the run around. Finally i got a sales person that emailed me a link to purchase the protection plan. It just was in my cart. I checked out. It did not ask me for an imei number. The sales lady said that in 1-3 days I should get an email to enter my imei. We will see if that works. Paid with PayPal so I feel protected if this doesn't work. They said this is a known issue.
Sent from my Galaxy Note 7.

Is it a generic link that you could post?

To keep things simple, I ordered and got a full refund on my original Note7 Protection + plan. It was done through their e-commerce. Now I will decide which plan to get on the new one.

Oditius said:
I use to use SquareTrade.com, but now I use Worth Ave. Group SquareTrade was fine, but didn't cover 100% of what I wanted.... So a friend recommended Worth...
Click to expand...
Click to collapse
Thanks, I may go with them as well, I recently read more people advising Worth Ave instead

lynseyw said:
I had the protection plan on the first one, but it said the replacement was not eligible. I had a similar experience with Samsung and got the run around. Finally i got a sales person that emailed me a link to purchase the protection plan. It just was in my cart. I checked out. It did not ask me for an imei number. The sales lady said that in 1-3 days I should get an email to enter my imei. We will see if that works. Paid with PayPal so I feel protected if this doesn't work. They said this is a known issue.
Sent from my Galaxy Note 7.
Click to expand...
Click to collapse
As someone else already asked, but this a unique one time link? Or something you could share for others to try?

jjal09 said:
As someone else already asked, but this a unique one time link? Or something you could share for others to try?
Click to expand...
Click to collapse
Sorry, didn't see the question asked as I was working all day yesterday. This is the link she sent me. Protection Plus
Let me know if it works for you. I still haven't been able to add an imei number but at least I have a receipt that I did purchase insurance.

lynseyw said:
Sorry, didn't see the question asked as I was working all day yesterday. This is the link she sent me. Protection Plus
Let me know if it works for you. I still haven't been able to add an imei number but at least I have a receipt that I did purchase insurance.
Click to expand...
Click to collapse
It seems to work, but an imei is indeed not possible be added. Add on top of this that they state on top "Protection Plus – Note 3/4/5/Edge, S6 edge, S6 edge+", which would imply the S7, S7 Edge and Note 7 are not covered (or gives them wiggle room to deny any claim coming from any of those owners).
I want that insurance, but not sure I'm willing to go with this direct link considering they specifically name only some of the phones.

svache said:
It seems to work, but an imei is indeed not possible be added. Add on top of this that they state on top "Protection Plus – Note 3/4/5/Edge, S6 edge, S6 edge+", which would imply the S7, S7 Edge and Note 7 are not covered (or gives them wiggle room to deny any claim coming from any of those owners).
I want that insurance, but not sure I'm willing to go with this direct link considering they specifically name only some of the phones.
Click to expand...
Click to collapse
I was told that I would get an email in 1-3 days and would be able to put in my imei number. I felt ok, since I still have the email from Samsung telling me to use this link and I paid with paypal. I will let you know when/if I am able to put in my imei number.

I seem to recall seeing similar missing Note 7 references when I purchased my original protection plus plan as I was a little worried, but decided it was just Samsung being slow to update their webpage.

lynseyw said:
I was told that I would get an email in 1-3 days and would be able to put in my imei number. I felt ok, since I still have the email from Samsung telling me to use this link and I paid with paypal. I will let you know when/if I am able to put in my imei number.
Click to expand...
Click to collapse
jjal09 said:
I seem to recall seeing similar missing Note 7 references when I purchased my original protection plus plan as I was a little worried, but decided it was just Samsung being slow to update their webpage.
Click to expand...
Click to collapse
Thanks, you guys are probably right. I cannot really imagine Samsung not being trustworthy in something like this. Please keep us posted though, I'd love to sign up (especially considering I took my screen protection off a few days ago (still got a cover, it's too slippery without lol)

lynseyw said:
I was told that I would get an email in 1-3 days and would be able to put in my imei number. I felt ok, since I still have the email from Samsung telling me to use this link and I paid with paypal. I will let you know when/if I am able to put in my imei number.
Click to expand...
Click to collapse
Anything new to report? I know when I ordered for my last device it was a few days later that I officially got the policy details.

jjal09 said:
Anything new to report? I know when I ordered for my last device it was a few days later that I officially got the policy details.
Click to expand...
Click to collapse
Not yet, I got a welcome, but still not able to enter my imei number. I was going to call, but I am sorta not wanting to waste my time.....as I am waiting to see what happens with the reports of the replacement note 7 catching on fire. Thinking there might be another recall and this is a mute point as I would have to cancel this too.

Created a new thread about this a week back but I guess no one saw it
I just went with Squaretrade.

I purchased protection plus using the link that was provided in an earlier post. Received two emails stating that my coverage was now active but I have yet to enter an imei so the policy number they gave me isn't associated with a specific device. Will probably give them a call this weekend and see what needs to be done, I'm not optimistic that I will get anywhere.

Refund for Note 7

Hello everyone,
I just wanted to give some information out to everyone in regards to the Note 7. With the latest news involving the replacement Note 7s having battery issues, Samsung and all carriers have stopped the exchange of the Note 7. Depending on the carrier, they will either let you exchange your phone for another device(S7, iphone, etc.) or a full refund. Wherever you bought your Note 7 is where you will go to do the exchange or refund. If you bought it on the Verizon website, then go to a corporate store. If you have purchased your phone through a third party(ebay, swappa) Samsung will refund you for the Note 7. I literally just got off the phone with Samsung. I purchased my phone through Swappa and I asked the Samsung rep on how to get a refund since I purchased from a third party. The representative asked for my name, address, and IMEI number of the device. Then the representative asked what third party and directed me to someone else to initiate the refund. Once I got with the other person, he told me that they will be sending me a box with a prepaid label and told me to put the phone and all accessories in the box and mail it back out. He said once the company receives the phone, it will take 10 to 14 days to receive a check for the refund. He told me if you happen to have the receipt of the phone, put it in the box and they will refund you that amount. If you dont, they will give you the MSRP of the phone based off of what your carrier is selling it as. I told the guy that I didn't have the receipt obviously since I bought it from Swappa and the seller didn't have it and he told me that I would be getting the refund of $864 since that is the MSRP of the phone through Verizon. Just thought I would share my experience to everyone who may be in the same boat as me as I will never buy from a third party (Swappa) again.

tysonk91 said:
Hello everyone,
I just wanted to give some information out to everyone in regards to the Note 7. With the latest news involving the replacement Note 7s having battery issues, Samsung and all carriers have stopped the exchange of the Note 7. Depending on the carrier, they will either let you exchange your phone for another device(S7, iphone, etc.) or a full refund. Wherever you bought your Note 7 is where you will go to do the exchange or refund. If you bought it on the Verizon website, then go to a corporate store. If you have purchased your phone through a third party(ebay, swappa) Samsung will refund you for the Note 7. I literally just got off the phone with Samsung. I purchased my phone through Swappa and I asked the Samsung rep on how to get a refund since I purchased from a third party. The representative asked for my name, address, and IMEI number of the device. Then the representative asked what third party and directed me to someone else to initiate the refund. Once I got with the other person, he told me that they will be sending me a box with a prepaid label and told me to put the phone and all accessories in the box and mail it back out. He said once the company receives the phone, it will take 10 to 14 days to receive a check for the refund. He told me if you happen to have the receipt of the phone, put it in the box and they will refund you that amount. If you dont, they will give you the MSRP of the phone based off of what your carrier is selling it as. I told the guy that I didn't have the receipt obviously since I bought it from Swappa and the seller didn't have it and he told me that I would be getting the refund of $864 since that is the MSRP of the phone through Verizon. Just thought I would share my experience to everyone who may be in the same boat as me as I will never buy from a third party (Swappa) again.
Click to expand...
Click to collapse
Little late dude. It's already been posted the note is done. Samsung announced worldwide recall. No notes will be swapped. All either returned or swapped to another device.
Sent from my HTC6545LVW using Tapatalk

dottat said:
Little late dude. It's already been posted the note is done. Samsung announced worldwide recall. No notes will be swapped. All either returned or swapped to another device.
Sent from my HTC6545LVW using Tapatalk
Click to expand...
Click to collapse
My apologies. I didn't know that this was late news. I literally just saw it on the news this morning that people were having battery issues on their replacement Note 7.

tysonk91 said:
My apologies. I didn't know that this was late news. I literally just saw it on the news this morning that people were having battery issues on their replacement Note 7.
Click to expand...
Click to collapse
Yep they pulled the plug. Glad you finally got yours sorted though! Samsung sure has their work cut out for them now
Sent from my HTC6545LVW using Tapatalk

OK I just called Verizon asking about swapping my note 7 for a s7 edge and she said Verizon only sells the 32gb s7e wtf?

tysonk91 said:
Hello everyone,
I just wanted to give some information out to everyone in regards to the Note 7. With the latest news involving the replacement Note 7s having battery issues, Samsung and all carriers have stopped the exchange of the Note 7. Depending on the carrier, they will either let you exchange your phone for another device(S7, iphone, etc.) or a full refund. Wherever you bought your Note 7 is where you will go to do the exchange or refund. If you bought it on the Verizon website, then go to a corporate store. If you have purchased your phone through a third party(ebay, swappa) Samsung will refund you for the Note 7. I literally just got off the phone with Samsung. I purchased my phone through Swappa and I asked the Samsung rep on how to get a refund since I purchased from a third party. The representative asked for my name, address, and IMEI number of the device. Then the representative asked what third party and directed me to someone else to initiate the refund. Once I got with the other person, he told me that they will be sending me a box with a prepaid label and told me to put the phone and all accessories in the box and mail it back out. He said once the company receives the phone, it will take 10 to 14 days to receive a check for the refund. He told me if you happen to have the receipt of the phone, put it in the box and they will refund you that amount. If you dont, they will give you the MSRP of the phone based off of what your carrier is selling it as. I told the guy that I didn't have the receipt obviously since I bought it from Swappa and the seller didn't have it and he told me that I would be getting the refund of $864 since that is the MSRP of the phone through Verizon. Just thought I would share my experience to everyone who may be in the same boat as me as I will never buy from a third party (Swappa) again.
Click to expand...
Click to collapse
I tried to reach Samsung yesterday cause Verizon is giving me the run around on a Craigslist device. What number did you use to get a hold of Samsung?
Sent from my Nexus 6P using Tapatalk

Samsung is a grossly mismanaged company.
---------- Post added at 03:25 PM ---------- Previous post was at 03:24 PM ----------
oneandroidnut said:
I tried to reach Samsung yesterday cause Verizon is giving me the run around on a Craigslist device. What number did you use to get a hold of Samsung?
Click to expand...
Click to collapse
What is a Craigslist device?

pego99 said:
Samsung is a grossly mismanaged company.
---------- Post added at 03:25 PM ---------- Previous post was at 03:24 PM ----------
What is a Craigslist device?
Click to expand...
Click to collapse
A phone purchased from Craigslist. Craigslist is a classified add website.
Sent from my XT1650 using Tapatalk
---------- Post added at 10:32 AM ---------- Previous post was at 10:28 AM ----------
oneandroidnut said:
I tried to reach Samsung yesterday cause Verizon is giving me the run around on a Craigslist device. What number did you use to get a hold of Samsung?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I called the main number. 1-800-Samsung. I called on September 30th. They gave me a reference number. I had to call several times before I was transferred to the right department. They are supposed to get back to me in 5-7 business days. Apparently today is not 7 business days yet. I called this morning they said they would call me tomorrow.
Sent from my XT1650 using Tapatalk

I called samsung to. Same response 5 to 7 business days. I told them that is pathetic. I said you need to do whatever it takes to get these phones out of consumers hands....3rd party or not. If something does happen i will start a lawsuit. Bite the bullet and just issue refunds. They said they NOTED it lolol.

skillzo1 said:
I called samsung to. Same response 5 to 7 business days. I told them that is pathetic. I said you need to do whatever it takes to get these phones out of consumers hands....3rd party or not. If something does happen i will start a lawsuit. Bite the bullet and just issue refunds. They said they NOTED it lolol.
Click to expand...
Click to collapse
No, they'll claim you were willingly negligent if you continued use of it...
Sent from my SM-N930V using Tapatalk

neyenlives said:
No, they'll claim you were willingly negligent if you continued use of it...
Sent from my SM-N930V using Tapatalk
Click to expand...
Click to collapse
I was told i did not have to power it down, only power it down if it fealt hot. So they cant claim that.

Just a helpful message to those dealing with Verizon. I successfully did an exchange for the iPhone 7 + today and they tried to charge me a $20 per line upgrade fee for each Note 7 I exchanged. Your situation may be different but I did not upgrade to the note 7 originally, I was a new customer purchasing the Note 7 but there is no way they should be charging anyone a fee in this situation. The guy on the phone just said it was all sales tax, it wasn't until I received email confirmation of my order that I noticed there was sales tax + upgrade fees.

Mr. Toad said:
A phone purchased from Craigslist. Craigslist is a classified add website.
Sent from my XT1650 using Tapatalk
---------- Post added at 10:32 AM ---------- Previous post was at 10:28 AM ----------
I called the main number. 1-800-Samsung. I called on September 30th. They gave me a reference number. I had to call several times before I was transferred to the right department. They are supposed to get back to me in 5-7 business days. Apparently today is not 7 business days yet. I called this morning they said they would call me tomorrow.
Sent from my XT1650 using Tapatalk
Click to expand...
Click to collapse
yes it was a Craigslist device and sweet I need to call them! They just credit it to a credit card number you give them??

What is Samsung going to do about the accessories that I purchased for my Note 7? Phone cases, USB-C cables and adapters, apps for the Gear VR that I purchased? I am waiting for some sort of statment form Samsung. I hope that address these issues. I am really gonna miss my Note 7!

oneandroidnut said:
yes it was a Craigslist device and sweet I need to call them! They just credit it to a credit card number you give them??
Click to expand...
Click to collapse
I do not know yet. I called on the 30th. It had not been the 5-7 business days yet. I will call again tomorrow.
Sent from my XT1650 using Tapatalk

skillzo1 said:
I was told i did not have to power it down, only power it down if it fealt hot. So they cant claim that.
Click to expand...
Click to collapse
"Free VZW Message: Samsung has announced that the Galaxy Note7 will no longer be sold for safety reasons. We strongly recommend that you power down and exchange your Note7 for another device of your choice. You can exchange your Samsung Galaxy Note7 at go.vzw.com/note7faq. Exchanging your Note7 online instead of visiting a Verizon store will be your most efficient way to get a new device."
Everyone got this.
Sent from my SM-N930V using Tapatalk

neyenlives said:
"Free VZW Message: Samsung has announced that the Galaxy Note7 will no longer be sold for safety reasons. We strongly recommend that you power down and exchange your Note7 for another device of your choice. You can exchange your Samsung Galaxy Note7 at go.vzw.com/note7faq. Exchanging your Note7 online instead of visiting a Verizon store will be your most efficient way to get a new device."
Everyone got this.
Click to expand...
Click to collapse
I didn't..

neyenlives said:
"Free VZW Message: Samsung has announced that the Galaxy Note7 will no longer be sold for safety reasons. We strongly recommend that you power down and exchange your Note7 for another device of your choice. You can exchange your Samsung Galaxy Note7 at go.vzw.com/note7faq. Exchanging your Note7 online instead of visiting a Verizon store will be your most efficient way to get a new device."
Everyone got this.
Sent from my SM-N930V using Tapatalk
Click to expand...
Click to collapse
i didnt cause im on nexus now? and can i do that even if i didnt purchase from verizon?

Since I didn't get that text is it safe to say they maybe messed up and don't realize I still have a note 7? I've returned one before.. And it was a replacement device.. Not one of the recall ones.
---------- Post added at 11:01 PM ---------- Previous post was at 10:55 PM ----------
Sigh... Nvm.. Just got the text. Never been so bummed in my life to part from a device.

oneandroidnut said:
i didnt cause im on nexus now? and can i do that even if i didnt purchase from verizon?
Click to expand...
Click to collapse
These are the verizon Note 7 forums..... Post in the forums of which device you own and understand everyone else should be able to safely understand you are speaking about a Verizon note 7 when posting in the Verizon Note 7 forums.
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